Polycom VVX 311 User manual

Polycom VVX311
Personalize your phone by logging into
hps://myphone.colostate.edu
Support:
Phone: 1-7276
Email: [e-mail]
Thank you from your Telecommunicaons Department
here at Colorado State University.
Navigation Shortcuts:
UP: Favorites
DOWN: Missed Calls
RIGHT: Placed Calls
LEFT: Received Calls
CENTER: Select
Welcome to
your new phone!
Some things you’ll notice that
might be a little different at first:
Sound quality:
This phone has High Denion (HD)
sound. You’ll noce a much more
crisp and sharp sound.
Quiet!
When nobody is talking, you’ll noce
that there is no sound!
It’s very quiet with no background
noise.
Buttons & shortcuts:
Yes! Dierent buons and shortcuts;
this welcome sheet will help with the
transion.

Basic Features
Place a call:
 Manually, from the Dialer
 Automatically, by tapping a favorite in Home or Lines view
 Automatically, from your Favorites list, Recent Calls list, or
Contact Directory
Receive a call:
 To use the handset, pick up the handset or
 To use the speaker phone, press or Answer
 To use your headset, press
Muting the Microphone
 During a call, press
Setting Up Conference Calls
 Call the first person. From Lines or Calls view, press More
and then Confrnc. The active call is held.
 Using the Dialer, call the second person. When the second
person answers, press More and Confrnc to join everyone.
The Active:Conference screen will display
Transfer –Consultative (with Announcing)
 From Lines or Calls view, press Transfer. The active call is
held
 From the Dialer, place a call to the person you want to trans-
fer the call to, press Transfer again when you hear the ring-
back sound or connect and talk with the person and then
press Transfer
Transfer-Blind
 From Lines or Calls view, press and hold Transfer for 2 sec-
onds. The active call is held.
 Select Blind from the menu (using the arrow buttons and
center select button) and place a call to the person you want
to transfer the call to.
Advanced Features
Do Not Disturb
 From Home view or if phone is idle, select DND
 The Do Not Disturb icon displays in the status bar as shown:
 The DND icon in Home view, changes to
Selecting a Ring Tone
 From the Contact Directory, use the up and down arrow keys
to select the contact you want to update, press Info
 From the contact’s information screen, press Edit
 From the Edit Contact screen, use the up and down arrow
keys to select Ring Type
 Select the ringtone you want, and press Save
SimRing:
 To order SimRing service contact Telecommunications.
 To access SimRing service from your CSU phone number:
dial #96 and follow the spoken instructions.
 To access SimRing from any other phone dial 970-491-2900.
Then, when voice prompted, dial your 10-digit CSU phone
number + #, then your SimRing PIN + #, and follow the
spoken instructions:
 Dial 3 to toggle SimRing service from on or off, or off to on.
 Dial # + phone number + # to add a number. (Remember to
dial 8 for off campus numbers: # + 8-234-5678 + #)
 Dial * + phone number + * to delete a number.
 Dial 1 to hear the numbers on your list.
Basic Dialing
Emergency
 Dial 911
Voicemail
 On Campus: 1-5500
 Off Campus: 491-5500
Campus Numbers
 Dial 5 digit extension
 E.g. 1-1111
Off Campus
 Dial 8+ 7 digits
 E.g. 8491-1111
Long Distance
 Dial 8+1+area code+ the 7 digit telephone number (8+1+xxx-
xxx-xxxx)
 Enter the long distance authorization code following the three
short beeps
International
 Dial 8+011+country code+ city code+ telephone number.
 Press the send key, or just wait
 Enter the long distance authorization code following the two
short beeps
Telephone Moves & Repairs
Before moving a phone to a different location/office, please
contact the Office of Telecommunications for configuration.
If you experience telephone trouble in the future, please report
the problem to Telecommunications at 970-491-5881.
Our operators will create a Trouble Ticket and issue it to a
technician for resolution.
V1.3 Apr. 2017