Polycom VVX 450 User manual

Toledo, Ohio | Philadelphia, Pennsylvania | 1.888.808.6111 | www.telesystem.us
Quick Reference Guide
Polycom VVX 450 Phone
MPP Firmware 6.1.0 and later Blue Platform
Available features may vary. Feature set is based on the original order and the system administrator’s requests for each deployment. Please
contact your system administrator or Telesystem directly to discuss any changes to the system.
Voicemail notification
Dynamic Display
(showing main menu)
Line Keys Line Keys
Soft Keys
Home Button
Dial pad
Headset
Speaker
Mute/Unmute
Volume
Hold call
Voicemail
Transfer call
Navigation
buttons
VVX 450 with optional
EM50 Expansion Module
Main Menu
Calls
Lines
Your phone display has three main views: Main Menu, Calls, and Lines
(shown below) Toggle between them by pressing Home button.

Toledo, Ohio | Philadelphia, Pennsylvania | 1.888.808.6111 | www.telesystem.us
Call Handling Basics
Answer a call
To answer an incoming call to one of your lines, do one of the following:
• Lift the handset
• Press the speaker or headset key
• Press blinking line key
• Press the Answer soft key
If handling multiple calls, use either the line keys or navigational buttons to switch between.
Place a call
To place a call from your primary line:
• Lift handset off hook or press speaker or headset key.
• Dial the extension or phone number to send the call.
End a call
To end your current call, hang up the phone or press the End Call soft key.
Advanced Call Handling
Hold
Hold places the call on the current line only.
To place a call on hold, do one of the following:
• Press Hold
• Press the Hold function key
To resume a held call, do one of the following:
• Select the call (if on more than one) then press Resume
• Select the call (if on more than one) then press the Hold function
key.
• Press the line key (if only on one call, its light will blink red).
Park
Park places a call on a ‘shared’ hold. This allows users to resume the call
from any phone. Calls may be parked on any valid system extension.
To place a call into park:
• Press More twice then press Park
• Input a valid extension
• Press Enter
To retrieve a parked call:
• Press Pickup
• Enter the extension on which the call is parked
• Press Enter
Transfer
Transfer sends your answered call to a different extension or phone number
of your choice.
To perform a blind (direct) transfer:
• Press Transfer
• Press Blind
• Input the destination extension or full phone number
• Hang up when call disappears from your line
To perform an announced (consultative) transfer:
• Press Transfer
• Input the destination extension or full phone number
• When caller answers, press Transfer to complete the transfer or
Cancel to go back to the initial caller.
To transfer a call directly to voicemail:
• Press More
• Press SendVM
• Input the extension then press Enter
• Hang up when call disappears from your line
Conference
Conference is a three party phone call.
To add a third party to your current call:
• Press More then Confrnc

Toledo, Ohio | Philadelphia, Pennsylvania | 1.888.808.6111 | www.telesystem.us
• Input the extension or phone number of the third party
• When caller answers, press Confrnc to join them to the call or
Cancel to go back to the initial caller.
While on a conference call, hanging up allows you to leave the conference while keeping the
other parties intact. Alternately, press the Split key to place both calls on hold separately on
your phone.
Other Features
Voicemail
To access voicemail from your phone, press the Voicemail key then press
Connect. Accessing voicemail allows you to setup voicemail, listen to
messages, or change greetings.
Intercom
Press the intercom key on the home screen or soft key display then enter an
extension. This will initiate an intercom-type call. Intercom calls are auto
answered at the receiving phone if it is available.
DND (Do Not Disturb)
To enable or disable DND:
• Press Home to go to the Main Menu screen
• Select DND
While enabled, the line keys and view will display the DND icon.
Directory
The directory houses your own personal contacts, recent call logs, and your
enterprise directory.
To access the directories:
• Press Home to go to the Main Menu screen
• Select Directories
Available directories may include:
• Contact Directory- add personal contacts.
• Recent calls- access a list of your most recent missed, dialed and received calls.
Accessing this list will get clear missed call notifications in the Lines view.
• Favorites- access contact directory entries that have been marked as a favorite.
• Enterprise Directory- accesses the enterprise directory. Search by entering the
desired criteria then pressing Submit to narrow down the results.
• Common Directories- administrators can add other directories which show here.
Forward
Call forwarding of your personal line/extension may be done from the
phone.
To Turn forwarding on:
• Dial *72 followed by the extension or phone number to forward
calls to. Pick up the phone to send the command.
To Turn forwarding off:
• Dial *73 then pick up the phone to send the command.
Guest Button
The Guest Button allows users to log their account in or out of a device.
To log in to a Host:
• Press GuestIn soft key
• Enter 10 digit phone number in User ID Field
• Use the phone arrow buttons to select the Password field then
enter voicemail password
• Press OK soft key
To log out of a Host:
• Press GuestOut soft key
Important notes:
• This feature profile must be enabled on your device by Telesystem.
• The hotel host/guest must be enabled in the call management portal by your
system administrator.
• Your system administrator may set an association timeout- this automatically logs
out guests after a certain amount of time.
• If a user already has a primary phone, but logs in as a guest, only the guest phone
will ring.