Polycom VVX 500 series User manual

Quick Start Guide
Intermedia Unite
Polycom VVX 500 | VVX 600

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Welcome to Intermedia Unite.

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What’s in the box?
Polycom VVX 500/600
A. Phone
B. Handset
C. Handset Cable
D. Network Cable
E. Stand
F. Quick Start Guide
G. AC Adapter (optional)
A.
E. F.
B.
C.
D.
G.
Quick
Start
Guide

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Cable groove (press
headset cable into groove)
AC power connection (optional
accessory); use if Power over
Ethernet (PoE) is unavailable
Guided Setup
Connect Cables
Please follow the diagram to install your
phone. Once plugged in, the phone will
automatically download its conguration and
start to work.
Once the phone has been plugged in and is
operational, the voicemail box is functional with
a default greeting.

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Optional PC port cabel should be
rated CAT-5E; attach ferrite clamp
close to PC port jack on phone
Passthrough ethernet
connection to PC (optional
extra cable not included)
Auxiliary port
Cable groove (press
straight part of handset
cable into groove)

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Voicemail Box Setup
RECORDING YOUR PERSONAL VOICEMAIL GREETING
1. Press the “Messages” button, and press the “Connect”
soft key.
2. Enter the PIN provided to you by your Administrator,
followed by the # key.
3. Select option 3 for personal options.
4. Select option 1 to record your voicemail greeting.
5. Follow the voice prompts to record and check your greeting.
CHANGING THE PIN FROM THE PHONE
1. Press the “Messages” button, and press the “Connect” soft key.
2. Enter the PIN provided to you by your Administrator, followed by
the # key.
3. Select option 3 for personal options.
4. Select option 2 to change your PIN.
5. Enter the new PIN when prompted. Press # when done.

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Features
Reversible Tab
(to secure handset
for high-angle use)
Speaker
Dial Pad
Security Slot
(on side)
Polycom VVX 500/600

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Features
USB Ports (on back)
Message Waiting Indicator
Home/Lines Button
Touchscreen
Headset Button
Speakerphone Button
Mute Button
Volume Buttons
Microphone

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Commonly Used Features
PLACING OUTGOING CALLS
When the phone is not in use:
1. Pick up the handset or press the “Speakerphone” button.
2. Dial an extension or telephone number.
When you are already on a call:
1. Press the “Hold” soft key.
2. Press the “New Call” soft key.
3. Dial an extension or telephone number.
4. Resume the original call by pressing the “Line” button that
corresponds with that call, and press the “Resume” soft key.
ANSWERING AN INCOMING CALL
…On the Handset:
Pick up the handset to answer the call.
…On a Headset:
When a headset is connected, press the “Headset” button (or the
”Answer” soft key) to answer the call.
…On Speakerphone:
Press the “Speaker” button (or the “Answer” soft key) to answer the call.

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REJECTING AN INCOMING CALL
Press the “Reject” soft key to immediately send the caller to voicemail.
IGNORING AN INCOMING CALL
Press the “Ignore” soft key to send the caller to voicemail.
Note: The caller will continue to hear ringing for the specied amount of
time, dened in the phone’s “No Answer Forwarding” setting.
ENDING A CALL
…On the Handset:
Press the “End Call” soft key.
…On a Headset:
Press the “Headset” button.
…On Speakerphone:
Press the “Speaker” button.
HOLD
Placing a Call On Hold:
• While on a call, press the “Hold” soft key.
Retrieving Calls On Hold:
• Press the “Resume” soft key to resume the holding call on that line.

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TRANSFERRING CALLS
Blind Transfers:
1. While on a call, press the “Transfer” soft key.
2. Tap the “Blind” soft key.
3. Dial the desired phone number or extension number.
4. The call is automatically transferred.
Attended (Consultative or Warm) Transfers:
1. While on a call, press the “Transfer” soft key.
2. Dial the desired phone number or extension number.
3. Wait for the party to answer, and announce that you are transferring
a call to them.
4. Hang up the phone to complete the transfer.
MUTE
1. To mute the microphone on an active call, press the “Mute” button.
2. To un-mute the microphone, press the “Mute” button again.
VOICEMAIL
1. Press the “Messages” button .
2. Enter your PIN when prompted.

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VOLUME ADJUSTMENT
In-Call Volume:
• While on a call, press the “+” and “-” buttons to raise or lower the
volume.
Ringer Volume:
• While the phone is not in use, press the “+” and “-” buttons to adjust
the ringer volume on the phone.
CALL WAITING
When an inbound call rings in, you will hear a beep tone emitted by your
phone.
To Answer the Second Call:
1. Press the “Answer” button to access that call. The current call will be
placed on hold.
2. Once the second call has ended, resume the original call by pressing
the “Resume” soft key or pressing the “Answer” button.
To Reject the Second Call:
• Press the “Reject” soft key to immediately send the caller to
voicemail.

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CALL WAITING (CONTINUED)
To Ignore the Second Call:
•Press the “Ignore” soft key to send the caller to voicemail.
Note: The caller will continue to hear ringing for the specied amount of
time, dened in the phone’s “No Answer Forwarding” settings.
SPEAKERPHONE
While the phone is not in use:
•Press the “Speakerphone” button to activate the speakerphone and
get dial tone for an outbound call.
While on a call on the handset / headset:
•Press the “Speakerphone” button to continue the current call on the
speakerphone.
While a call on speakerphone is active:
•To hang up the current call, press the “Speakerphone” button.

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FORWARDING CALLS
1. Press the “Forward” soft key OR
2. Press the “Home” button twice and press the “Forward” option.”
3. If “Always Forward” is currently disabled, “Always (Disabled)”
will be displayed.
4. Press 1 for “Always.”
5. Enter / verify the contact number where calls will be forwarded.
6. Press the “Enable” soft key.
Disabling “Always Forward”:
1. If “Always Forward” is currently enabled, “Always (Enabled)” will be
displayed.
2. Press 1 for “Always.”
3. Press the “Disable” soft key.
“Forward On Busy” and “Forward On No Answer” can be set in
a similar manner.

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Seamlessly extend the features of your Unite service to your
desktop and your Android or iOS mobile device for free. Receive
your calls, manage your voicemail, and update settings and more.
Visit www.intermedia.net/uniteapps to learn more.
DESKTOP AND MOBILE APPS
U N I T E

www.intermedia.net/knowledgebase/voice
voic[email protected] 1.877.880.0055
We are here to help.
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