Polycom VVX 500 series User manual

Quick Start Guide
Intermedia Unite
Polycom VVX 500 | VVX 600

2
Welcome to Intermedia Unite.

3
What’s in the box?
Polycom VVX 500/600
A. Phone
B. Handset
C. Handset Cable
D. Network Cable
E. Stand
F. Quick Start Guide
G. AC Adapter (optional)
A.
E. F.
B.
C.
D.
G.
Quick
Start
Guide

4
Cable groove (press
headset cable into groove)
AC power connection (optional
accessory); use if Power over
Ethernet (PoE) is unavailable
Guided Setup
Connect Cables
Please follow the diagram to install your
phone. Once plugged in, the phone will
automatically download its conguration and
start to work.
Once the phone has been plugged in and is
operational, the voicemail box is functional with
a default greeting.

5
Optional PC port cabel should be
rated CAT-5E; attach ferrite clamp
close to PC port jack on phone
Passthrough ethernet
connection to PC (optional
extra cable not included)
Auxiliary port
Cable groove (press
straight part of handset
cable into groove)

6
Voicemail Box Setup
RECORDING YOUR PERSONAL VOICEMAIL GREETING
1. Press the “Messages” button, and press the “Connect”
soft key.
2. Enter the PIN provided to you by your Administrator,
followed by the # key.
3. Select option 3 for personal options.
4. Select option 1 to record your voicemail greeting.
5. Follow the voice prompts to record and check your greeting.
CHANGING THE PIN FROM THE PHONE
1. Press the “Messages” button, and press the “Connect” soft key.
2. Enter the PIN provided to you by your Administrator, followed by
the # key.
3. Select option 3 for personal options.
4. Select option 2 to change your PIN.
5. Enter the new PIN when prompted. Press # when done.

7

8
Features
Reversible Tab
(to secure handset
for high-angle use)
Speaker
Dial Pad
Security Slot
(on side)
Polycom VVX 500/600

9
Features
USB Ports (on back)
Message Waiting Indicator
Home/Lines Button
Touchscreen
Headset Button
Speakerphone Button
Mute Button
Volume Buttons
Microphone

10
Commonly Used Features
PLACING OUTGOING CALLS
When the phone is not in use:
1. Pick up the handset or press the “Speakerphone” button.
2. Dial an extension or telephone number.
When you are already on a call:
1. Press the “Hold” soft key.
2. Press the “New Call” soft key.
3. Dial an extension or telephone number.
4. Resume the original call by pressing the “Line” button that
corresponds with that call, and press the “Resume” soft key.
ANSWERING AN INCOMING CALL
…On the Handset:
Pick up the handset to answer the call.
…On a Headset:
When a headset is connected, press the “Headset” button (or the
”Answer” soft key) to answer the call.
…On Speakerphone:
Press the “Speaker” button (or the “Answer” soft key) to answer the call.