Polycom SoundPoint IP 331 User manual

SIMPLYBITS.COM | [phone] | 5225 N. SABINO CANYON ROAD, TUCSON, AZ 85750 V13.03
Item
Description
1
Message Waiting Indicator
Indicates new Voice Mail messages.
2
Line / Status Icons
Icons will display in this area to indicate the current phone/line status.
3
Soft Keys
Labels change automatically to identify their context-sensitive features.
4
Line Indicators
Shows information about calls, messages, soft keys, time, date and other
relevant data.
5
Line / Speed Dial Keys
Use these buttons to access up to two phone extensions or speed dials.
6
Hold Button
Places a call on hold or resumes a held call
7
Headset Button
Toggles the headset mode for the optional headset.
8
Speakerphone Button
Toggles the hands-free speakerphone mode.
9
Hands-free Microphone
Picks up audio during a hands-free speakerphone call. Place the phone
on a hard, flat surface for best results.
10
Volume Keys
Adjusts the volume of the handset, headset, ringer and speakerphone.
11
Microphone Mute
Toggles the Mute feature on or off.
12
Keypad
Provides the digits, letters and special characters in context-sensitive
applications.
13
Feature Buttons:
Access important features using these buttons.
Dials phone numbers, or displays the placed calls list.
Access phone features and customization.
14
Scroll through displayed information or options.
Selects a field of displayed data.
15
Speaker
For ringer and hands-free audio output.
16
Hookswitch
When the handset is returned to the cradle, this button is depressed to
hang up the active call.
17
LCD Screen
Shows information about calls, messages, soft keys, time, date and other
relevant data.
Basic Features
To Place a Call:
Lift the handset, dial the extension
or phone number, and then press
the button.
-OR-
Dial the extension or phone
number, and then lift the handset.
Press the button, Line key or
New Call soft key, dial the
extension or phone number, and
then press the button.
-OR-
Dial the extension or phone
number, and then press the
button or Line key.
Press the button, dial the
extension or phone number, and
then press the button.
-OR-
Dial the extension or phone
number, and then press the
button.
To Answer a Call:
Lift the handset to answer the call.
Press the button -OR-press the Answer soft key -OR-press the flashing Line
key.
Press the button -OR-with the headset mode activated, press the Answer
soft key -OR-with the headset mode activated, press the flashing Line key.
To Reject a Call:
Press the More soft key, and then press the Reject soft key—the call will
immediately be connected to the voice mail configured for the ringing extension.
To End a Call:
Hang up the handset -OR-press the End Call soft key.
Press the button -OR-press the End Call soft key.
Press the button -OR-press the End Call soft key.
To Mute a Call:
Press the button—the call will be muted and the LCD screen will indicate
that the call is muted.
To Place a Call on Hold:
Press the button—the call will be placed on Hold, the LCD display on the
phone will change to indicate that the call is on Hold, and the hold icon will
display for the Line that is on Hold.
To Resume a Call on Hold:
Press the button -OR-press the Resume soft key -OR-press the Line key
for the held call.
Quick Reference Guide
Polycom SoundPoint IP 331

SIMPLYBITS.COM | [phone] | 5225 N. SABINO CANYON ROAD, TUCSON, AZ 85750 V13.03
Basic Features (continued)
To Conference in a Second Party:
Establish the call with the first party (either by calling the first party or after
answering the call from the first party).
Press the Conf soft key.
Call the second party—wait until the call is answered.
Press the Conf soft key again—all parties are now connected.
To Perform a Blind Transfer:
Press the Trans soft key, and then press the Blind soft key.
Dial the extension or phone number of the transfer recipient and then press
the button—the call will immediately begin to ring on the recipient
phone.
To Perform an Attended Transfer:
Press the Trans soft key.
Dial the extension or phone number of the transfer recipient and then press
the button—wait for the transfer recipient to answer the call and
announce the caller.
Press the Trans soft key again—the call will be connected to the transfer
recipient.
To Configure & Enable Always Forward:
Press the button, and then select Features Forward Always.
Press the button twice; enter a number you want to forward all calls to in the
Contact field, and then press the Ok soft key.
Press the button to scroll to the Forward field, and press the button to
change the field.
Press the button to select Enabled, and then press the Ok soft key.
Press the button to end changing Forwarding options, and then press the Yes
soft key—Call Forwarding is enabled; a call forward icon will display next to
the forwarded line.
To Enable / Disable Do Not Disturb (DND):
Press the button.
Select Features Do Not Disturb—a message “(X) Do Not Disturb” will begin
to scroll on the status line of the LCD screen, and a flashing icon will appear
next to the Line key to indicate that DND mode is enabled.
To Park a Call:
During an active call, dial #72—the system will respond with a prompt indicating
which parking lot number to dial to retrieve the call (780x).
Listen to the system prompt and remember which parking lot location the active
call has been assigned.
To Retrieve a Parked Call:
Dial the parking lot location (780x)—the parked call will be connected with that
phone.
Voice Mail Quick Reference
When the phone receives a new voice mail message, the phone will play a warning tone
(which will repeat every 4 minutes), the Message Waiting Indicator (MWI) red LED will
flash and a new message icon will appear next to the Line key for the extension that
received the voice mail.
To Listen to Voice Mail:
Press the Msgs soft key and the button—a summary screen will indicate the
number of new messages and old messages.
Press the Connct soft key—the phone will connect to the voice mail box.
To Access Voice Mail from a Different Internal Phone:
Dial 7999—the system will prompt for an extension.
Dial the extension—the system will prompt for a password.
Dial the password—the system will prompt with the Voice Mail Main Menu.
Voice Mail Main Menu:
1 New Messages (or if no New Messages,
Old Messages)
2 Change Folders
0 New Messages
1 Old Messages
2 Work Messages
3 Family Messages
4 Friends Messages
# Cancel
3 Advanced Options (used only during
message playback)
* Return to Main Menu
0 Mailbox Options
1 Record Unavailable Message
2 Record Busy Message
3 Record Name
4 Manage Temporary Greeting
1 Record Temporary
Greeting
2 Erase Temporary
Greeting (available only
if a Temporary Greeting
is present)
5 Change Password
* Return to Main Menu
* Help
# Exit Voice Mail
Options During Playback (any folder):
3 Advanced Options
1 Send Reply (available only if
message was sent or
forwarded from an internal
extension)
3 Hear Message Envelope
* Return to Main Menu
4 Play Previous Message (available only if
multiple messages present in current
folder)
5 Repeat Current Message
6 Play Next Message (available only if
multiple messages present in current
folder)
7 Delete Current Message
8 Forward Message to Another Mailbox
9 Save Message in a Folder:
0 New Messages
1 Old Messages
2 Work Messages
3 Family Messages
4 Friends Messages
# Cancel
* Rewind 3 Seconds
# Skip Forward 3 Seconds
Options After Recording a Message / Greeting:
1 Accept the Message / Greeting
2 Listen to the Message / Greeting
3 Re-record the Message / Greeting