Polycom VVX 501 Instruction manual

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VVX501
 VVX600
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Polycom
®
VVX
®
501and
Polycom
®
VVX
®
601
QuickUserGuide
ForusewithPolycom®UCSoftware4.1.2
Theinformationinthisguideappliestoboththe
Polycom®VVX®501andPolycom®VVX®600Business
MediaPhones.Notethatconfigurationsvaryandthe
screendisplaysusedinthisguidemaynotreflectthose
onyourphone.Seeyoursystemadministratorformore
information.Fordetailedinformationonhowtouseyour
phone,seethePolycomVVX501andPolycomVVX600
BusinessMediaPhonesUserGuide,availableby
navigatingtoyourphone’sSupportpagefromthe
BusinessMediaPhonesSupportpage.

www.polycom.com|1725‐44639‐001Rev.A|Nov2012
©2012,Polycom,Inc.Allrightsreserved.POLYCOM®,the
Polycomlogoandthenamesandmarksassociatedwith
Polycom’sproductsaretrademarksand/orservicemarksof
Polycom,Inc.andareregisteredand/orcommonlawmarksin
theUnitedStatesandvariousothercountries.Allother
trademarksarepropertyoftheirrespectiveowners.Noportion
hereofmaybereproducedortransmittedinanyformorbyany
means,foranypurposeotherthantherecipient’spersonaluse,
withouttheexpresswrittenpermissionofPolycom.
About the Touchscreen
Taptoselectandhighlightscreenitems.Toscroll,touch
thescreen,andswipeyourfingerup,down,right,orleft.
Togobacktoapreviousscreen,tapBack.
Phone Views
YourphonehasfourmainViews:Home,Calls,
ActiveCall,andLinesview(thedefault).Youcanaccess
HomeandLinesviewatanytime.Ifyourphonehasone
ormorecalls,youcanalsoaccessCallsorActiveCall
view.
TochangeViews:
ForHomeview,press.
FromHomeview,presstoalternatebetween
HomeandLinesview,or,ifyouhaveoneormore
calls,betweenHomeandeitherCallsorActiveCall
view.
ToswitchbetweenLinesandeitherCallsorActiveCall
view,swipethescreen.
Home View
Homeviewdisplaysiconsyoucantaptoaccessphone
functions.TouchandholdthePageIndicator(shown
next)todisplaymoreorfewericons.Youcanalsoswipe
thescreentodisplaymoreicons.

FromHomeview,tapthephoneLinetodisplayyour
phoneLinesandFavorites(shownnext).Togoback,
tapClose(shownnext).

Lines View
LinesviewdisplaysphoneLines,Favorites,andsoftkeys.

Ifyourphoneisidle,youcan:
TapthephoneLinetoaccesstheDialer.
SwipetoswitchbetweenLinesviewandtheBrowser
(ifenabledonyourphone).
Active Call View
Ifyourphoneonlyhasonecall—andit’sactive—youcan
accessActiveCallview.

Calls View
Ifyourphonehasmultiplecalls,oroneheldcall,youcan
accessCallsview.

Callcolorindicatesstatus:
Darkgreen—Activecall
Darkblue—Incomingandheldcalls
Brightgreen—Activecallishighlighted
Brightblue—Incomingorheldcallishighlighted
Tapacalltohighlightit.Thesoftkeyscontrolthe
highlightedcall.
Entering Data
Usetheonscreenkeyboardorthedialpadkeystoenter
information.Tobackspace,tap.
Tousetheonscreenkeyboard,tap.
Totypewiththedialpadkeys,pressadialpadkey
repeatedlytoviewthecharacteroptionsandstopto
select.Totypeothercharacters,tapEncodingorMode.
Whenusingthedialpadkeys,usethe1,*,0,and#keys.
About Calls
Onlyonecallcanbeactiveatonetime.
Youcanusethehandset,speakerphone,orheadsetfor
calls.Duringacall,youcanchangemodesbypickingup
thehandset,orbypressingor.


Tip:ReturningtoYourCalls
Ifyounavigateawayfromyourcall(s),tap
toseeActiveCallorCallsviewagain.

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Note:AboutHeadsets 
Yourphonesupportswiredandwireless
headsets,includingelectronichookswitch(EHS)
headsets.VVX600phonesalsosupport
Bluetoothheadsets.Forconnectiondirections,
refertoyourheadsetdocumentation.Formore
information,seeUsingHeadsetswithPolycom
Phones,availablefrom
http://support.polycom.com/UCEngAdvisories.

Placing Calls
Pickupthehandset,orpressor.Enterthe
phonenumber,andtap.
FromLinesview:TapthephoneLine,enterthephone
number,andtap.
FromHomeview:TapNewCall,enterthephone
number,andtap.


Timesaver:PlacingCallsQuickly
TaparecentcallorFavorite,ortapacontact’s
phonenumberintheContactDirectory.
VVX501 VVX600


Answering Calls
Toanswerwiththespeakerphone,pressortap
Answer.Toanswerwiththehandset,pickupthe
handset.Toanswerwithaheadset,press.
Toansweranewcallwhileonanactivecall,tapAnswer.
Thecurrentcallwillbeheld.
Ending Calls
Toendanactivecall,replacethehandset,press,or
press.Or,tapEndCall.
Toendaheldcall,navigatetoCallsviewandhighlight
theheldcall.TapResume,andtapEndCall.
Holding Calls
FromLines,Calls,orActiveCallview,tapHold.Ifyou’re
inCallsview,remembertohighlightthecallfirst.
Toresumeaheldcall,tapResumefromeitherLinesor
Callsview.
Transferring Calls
FromLines,Calls,orActiveCallview,tapTransfer,and
calltheotherparty.Whenyouheartheringbacksound,
orafteryoutalkwiththeotherparty,tapTransfer.
Forwarding Calls
Toenablecallforwarding,tapForwardfromHomeor
Linesview.Taptheforwardingtypetoenable,typea
forwardingnumber,andtapEnable.
Todisablecallforwarding,tapForwardfromHomeor
Linesview,taptheforwardingtypetodisable,andtap
Disable.
Toenableper‐callforwarding:Asyourphonerings,tap
Forward,entertheforwardingnumber,andtap
Forward.
Placing Conference Calls
Callthefirstparty,andafterthecallconnects,tap
Confrnc.Then,dialandconnectwiththesecondparty
andtapConfrncagain.
FromLinesorCallsview,youcan:
TapHoldtoholdallparticipants.
TapEndCalltoremoveyourselffromthecall,but
keeptheotherparticipantsconnected.
TapManagetomanageeachparticipant.
TapSplittoendtheconferenceandholdall
participants.

Timesaver:PlacingConferenceCalls
Ifyouhaveanactiveandheldcall,tapJointo
setupaconference.
Favorites
Favoritesareyourcontactsyouwantquickaccessto.
YourFavoriteslistdisplaysallyourFavorites.Asmaller
numberofFavoritesdisplaysinLinesview,andwhenyou
tapthephoneLinefromHomeview.
ToviewyourFavoriteslist—TapNewCallfrom
Homeview,andtapFavorites.
TomakeacontactaFavorite—Navigatetoyour
ContactDirectoryandtapthecontact.TapAddto
Favorites,andtapYestoconfirm.
TodialaFavorite—TaptheFavoritefromHomeor
Linesview,orfromyourFavoriteslist.
ToreorderyourFavoriteslist—Updatethecontact’s
FavoriteIndexnumberintheContactDirectory.

Tip:WhatDoesaGreenStarMean?
Agreenstar,,indicatesaFavorite.
Viewing Recent Calls
ToviewyourRecentCallslist,tapDirectoriesfrom
Homeview,andtapRecentCalls.
FromtheRecentCallslist,taptosortandordercalls,
taptodisplayonlycertaincalls,ortapacallrecord
tocalltheperson.

Timesaver:ViewingRecentCalls
Tap(shownnext)fromLines,Calls,or
ActiveCallview.




Tip:SavingRecentCallerstoYourDirectory
FromyourRecentCallslist,tapnexttothe
call,andtapSave.Enteradditionalinformation
andtapSave.
Contact Directory
ToviewyourDirectory—TapDirectoriesfrom
Homeview,andtapContactDirectory.
Toaddacontact—NavigatetoyourContactDirectory
andtap.Typethecontact’sinformation,andtap
Save.TomakeacontactaFavorite,entera
FavoriteIndexnumber.
Toupdatecontactinformation—Navigatetoyour
ContactDirectoryandtapthecontact.Tap,
updatethecontact’sinformation,andtapSave.
Todeleteacontact—Navigatetoyour
ContactDirectoryandtapthecontact.Tap,and
tapYestoconfirm.
Tosearchforacontact—Navigatetoyour
ContactDirectoryandtapSearch.Entersearch
criteria,andtapSearch.
TodialacontactfromyourDirectory—Navigateto
yourContactDirectoryandtapthecontact.Fromthe
contact’sinformationscreen,tapthecontact’sphone
number.
Listening to Voice Mail
TapMessagesfromHomeview,andtap
MessageCenter.TapConnectandfollowtheprompts.

Timesaver:AccessingYourMessageCenter
Tap(shownnext)fromLines,Calls,or
ActiveCallview.
Muting the Microphone
Duringacall,presssootherpartiescan’thearyou.
TodisableMute,pressagain.
Using Do Not Disturb
IfyourservicesupportsDoNotDisturb,youcanenable
ordisableringing.Toenableordisableringing,tapDND
fromHomeorLinesview.WhenDoNotDisturbis
enabled,theDNDicon,,displaysinthestatusbar.
IfyouhaveaVVX600,youcantap todisableDND.
Adjusting Volume
Tochangecallvolume,pressduringacall.To
changetheringervolume,presswhenthe
phoneisidleorringing.
Updating Ringtones
Tochangetheincomingcallringtone,tapSettingsfrom
Homeview,andtapBasic>RingType.Taptheringtone
youwant.
Tosetaringtoneforacontact,navigatetoyour
ContactDirectoryandtapthecontact.Tap,update
thecontact’sRingType,andtapSave.
Blind Transfer
Totransferacallwithoutnotificationtorecepient,select
TransferKeywhileonthecall.PressBlindSoftKey.
Whenyouheardialtone,entertheextension,oryou
mayalsoselectbypressingtheLineKey.PressDial
Call Park
Toputacallonholdatonephoneandcontinuethe
conversationfromanotherphone,presstheHoldKey
thenpressNewCallPress*68#andfollowtheprompts.
Dialthedesiredextensionnumberfollowedbythe(#)
Key.Toparkthecallpressthe(#)Key.Whenyoureach
thedestinationofthephonewherethecallwasparked,
press*88#andfollowtheprompts.Entertheextention
ofthecalldestinationandPressDial


