Polycom VVX 500 series User manual

Polycom VVX500
1
Reynwood Communications ● Tinton Falls, NJ 07701 ● [phone] ● reynwood.com
Using Your Polycom VVX 500 Phone
Become familiar with your Polycom VVX 500 series phone features and user interface.
Layout
The following figure shows the important phone features.
Touch Screen
Use your phone's touch screen to make selections and scroll through options.

Polycom VVX500
2
Reynwood Communications ● Tinton Falls, NJ 07701 ● [phone] ● reynwood.com
Phone Views
Your phone has three main views: Lines (the default), Home, and Calls. Use the Home button
to toggle between all available views.
Lines – This view is your phone’s default display showing your phone's extension(s), and soft
keys.
Home – Access this view by pressing the Home button and use your phone's Navigation Disk to
scroll through and select icons for various functions that may be available to you
.
Calls – This view displays any time you have at least one active call. Use the up and down
arrow keys on the Navigation Disk to see and select calls. If your phone has multiple lines, calls
display under the associated line.

Polycom VVX500
3
Reynwood Communications ● Tinton Falls, NJ 07701 ● [phone] ● reynwood.com
Common Features & Functions
Placing Calls
You can perform all the functions of your VVX 500 series phone with the handset still in the
cradle (On Hook) or with the handset out of the cradle (Off Hook).
Using the Dial Pad
On Hook
 Dial the number on the dial pad.
 Complete your call by taking one of the following steps:
o Tap the Dial icon (Green Handset)
o Press the Speakerphone button
o Lift the handset
Off Hook
 Lift the handset to hear dial tone
 Dial the number on the dial pad.
 Tap the Dial icon (Green Handset), or..
 Wait – and the number will be dialed after a few seconds
Note: If you lift the handset before dialing, the system will attempt to dial the digits already entered after a
slight pause. Leaving the handset in the cradle until you are finished dialing will provide you all the time
you need to enter the number in full. You do not have to preface numbers with a ‘1’ or a ‘9.’
Using the Dialer
The Dialer initially displays a list of previously-placed calls. As you enter digits on the dial pad,
the Dialer shows you recently called numbers which match the one you are currently dialing.
You can use the touch screen to highlight the number you want to call. Once the number is
highlighted, press the Dial icon (Green Handset).
Using Recent Call Lists
When your phone is showing the Lines View, the Recent Calls icon is on the top left of the
screen. It resembles a clock. Tap it to show a list of recent numbers. Then tap the number to
place the call.
Additional ways to use the recent list include pressing the Home button and tapping the
Directories icon – or lifting the handset (or otherwise getting dial tone) and tapping ‘Recent’.

Polycom VVX500
4
Reynwood Communications ● Tinton Falls, NJ 07701 ● [phone] ● reynwood.com
Answering Calls
You can answer an incoming call in any of the following ways:
 Pick up the handset
 Tap the Answer soft key
 Press the Speakerphone button
Note: Except for answering with the handset – all methods above engage the speakerphone. If you have
a headset connected to your phone you will also have that option – not covered in this document.
Answering/Managing Multiple Incoming Calls
With call waiting on, up to 4 simultaneous calls can be active on one extension. 1) You will see
the next incoming call displayed on the screen – and you will hear a call waiting tone.
2) Tap Answer. All other calls will be placed on hold.
 3) If you do not tap Answer, the screen changes to the Calls view after a few seconds.
4) In Calls view, the incoming call information displays inside a dark blue bar with a
ringing phone icon to the right.
 5) Tap the incoming call, and the bar will turn light blue. 6) Tap Answer.

Polycom VVX500
5
Reynwood Communications ● Tinton Falls, NJ 07701 ● [phone] ● reynwood.com
 The soft key functions will apply to whichever call is ‘highlighted’ on your screen
 To place an active call on hold, use the touch screen to highlight it and press the Hold
soft key. To pick a held call, highlight it, and press the Resume soft key.
If you have a second extension ringing on your phone it will work similarly. However, the line
keys will light based on the active and held incoming calls.
Transferring Calls
There are three methods of transferring calls: Consultative, Blind, and Direct-to-Voicemail.
Consultative – To transfer a call to some with ‘consultation’ – that is, you speak to the person
you are transferring the call to first…
 1) With a call in progress, Tap Transfer. The caller will automatically be placed on hold.
 2) Dial the recipient – then 3) Tap the Dial icon (Green Handset)