Polycom CX600 Instruction manual

Polycom® CX600
Lync™ Edition Phone
Quick User Guide

Desk Phone Buttons
Review the desk phone button layout for reference.
Home returns
you to the home
screen from any
submenu.
Return displays the previous
screen in a submenu or
backspaces a misdialed number.
Speakerphone,
Headset and
Mute button.
OK button confirms
action or enters
submenu.
Up and Down
arrows cycle
through options.
Right Select
performs displayed
context sensitive
action.
Access main Menu.
Left Select
performs displayed
context sensitive
action.

Place Calls and Connect with People
This manual covers the following:
•Place a Call
•Answer a Call
•End a Call
•Redial a Call
•Volume and Mute
•Place a Call on Hold
•Forward an active Call
•Forward a ringing Call
•Host a Conference Call
•Checking Voicemail

Call Using the Handset or Speakerphone
Place a call using the handset:
Perform the following steps in any order:
•Pick up the handset.
•Dial the desired number using the dial pad.
•The number appears in the phone number field.
•The number automatically dials once a complete number is entered.
•You must press the Call button if you dial the number first and do not activate
the speakerphone or handset.
Use the Up or
Down arrows to
cycle through
Contact List and
press Right
Select to call.
Place a call using the speakerphone:
Perform one of the following steps:
•With the handset on-hook, press the Speakerphone key.
•When you hear a dial tone, enter the desired number.
•Dial the desired number using the dial pad.
•Press the Speakerphone button.
Speakerphone
button (leftmost).

Answer a Call
You can answer a call in two ways using your CX600 desk phone:
•Using the handset
•Using the speakerphone
When an incoming call is received, the caller name and information will be displayed.
Perform one of the following steps to answer an incoming call:
•Pick up the handset.
Or:
•Press the Speakerphone button
or the Left Select button to answer the call
through the speakerphone.
Call duration on an active call is monitored through a local call timer. This is visible on
the display.
Speaker
phone
button
(leftmost)
.

End a Call
Perform one of the following steps to end a call:
•Press the Left Select button to end a call.
Or:
•Replace the handset
Or:
•Press the Speakerphone button if you are using the speakerphone.
Press Left
Select to end an
active call.
Speaker
phone
button
(leftmost)
.

Redial a Call
Redial the last placed call:
1. Press Home button
2. Press Right Select button to
redial call.
Redial a missed call:
Refer to CX600 Display –Call
Logs.
Press Right
Select to redial
number. Access Redial by
pressing Home.
1. During a call, press Left Select
to place call on hold. Hold is
indicated on the display.
2. Press the Hold key again to
resume the call.
Note: Placing a call on Hold typically
generates music or a beeping
tone, avoid placing a conference
call on hold.
Press the Right Select
to place call on hold.
Place a Call on Hold

Forward an active call
When the call is active, perform one
of the following steps:
•Press Right Select to put the
call on hold.
•Press the Menu button to
redirect call to an other number.
2. Press
the Menu
button to
view
Forwarding
options.
1. Press
Right
Select to
put the call
on hold
Depending on your transfer method, do
the following:
•For Transfer Directly To, enter a
phone number or select a contact,
and select Call.
•For Consult then Transfer To,
enter a phone number or select a
contact, select Call, and select
Complete Transfer after you speak
with the contact.
•For Transfer to Mobile Phone,
answer the transferred call on your
mobile phone. You need to have your
mobile number saved on your phone
to use this option.
The CX600 allows you to redirect an active call.

Forward a ringing call
When the phone is ringing, perform
one of the following steps:
•Press Left Select or OK to
answer call.
•Press Right Select to send call
to Voice Mail.
•Press the Menu button to
redirect call to mobile or other
number.
If no action is taken call is
automatically redirected to voicemail
after a set time. 20 seconds is the
default wait. This can be modified
from the Lync 2013 client under Call
Forwarding options.
Press the Menu
button to view
Forwarding
options.
Press Left
Select to
answer
call.
Press Right
Select send
call to voice
mail.
The CX600 allows you to redirect incoming calls.

Adjust Volume and Mute
Speakerphone Volume:
•During a call, if you are using the
speakerphone, pressing the Volume key
adjusts the speaker volume.
Handset Volume:
•During a call if you are using the handset,
pressing the Volume button adjusts the
handset volume.
Headset Volume:
•During a call, if you are using the headset,
pressing the Volume button adjusts the
headset volume.
Ringer Volume:
•If you press the Volume button when not in
call, the ringer volume is adjusted.
Press the Mute button to mute speakerphone,
handset and headset.
Mute Handset, Headset
or Speakerphone.
Enables Speakerphone.
Volume bar.
Enables Headset.

Host a Conference
To host a Conference call:
1.Dial the first participant
2.When participant connects press the Menu
button to view conferencing options.
3.Select Add Others
4.Dial additional participants number.
A conference occurs when 3 or more participants are on a call. You can host a
conference call at any time using the CX600, by inviting additional participants.
Additional Conference Menu options:
•Close Roster
•Enable Announcements
•Help
To mute your audio during a conference call:
•Press . Your audio is muted and the call
participants cannot hear you.
To mute the audience during a conference call:
•Select Menu > Mute Audience, as shown
next.
•You can no longer hear the audio from the
other call participants.
To remove a participant from a conference call:
•1 Select a participant.
•2 Press Menu > Remove, as shown next.
•The participant is removed from the
conference call.

Checking Voicemail
If you have new voicemail, the number of messages displays below the voicemail icon
on the Home screen, as shown next.
To check your voicemail:
Method 1 On the Home page, select ,
or press and hold 1 on the
keypad. The voicemail screen
displays with a list of contacts
who have left messages.
Method 2 Select a contact and select
Play. The contact’s voicemail
message plays