PowerPac PPRC38 User manual

DIGITAL MULTI COOKER 1.8L
PPRC38

Parts & Description s
RICE
PORRIDGE
FRY
WARM/OFF
CAKE
STEW
STEAM
TIMER
Plate
Lid Handle
Steam Outlet Valve
Water Storage Box
Outer Pot
Body
Heating Plate
Inner Pot
Lid

Warnings s
ATTENTION :
Read this booklet carefully as it contains important instructions for a safe installation,
use and maintenance.
Important instructions to be kept for future reference.
The following basic precautions should always be followed when using electrical
appliances:
1. Read all instructions before using the appliance.
The Appliance
2. This appliance must be used only for the purpose it was expressly designed; any
use NOT complying with the instructions contained in the manual is considered
inappropriate and dangerous. The manufacturer is NOT responsible for possible
damages caused by the inappropriate and/or unreasonable use.
3. The appliance is designed for heating water only. DO NOT put other liquids into
it. Different liquids have different boiling points, with volatile liquids having boiling
points lower than 100C, the boiling point of water.
4. The installation/assembly of the appliance will be made in accordance with the
indications of the manufacturer. A wrong procedure may cause damages to
persons, animals or objects, for which the manufacturer cannot be considered
responsible.
5. Before use, check the integrity of the appliance and power cable. DO NOT
operate the appliance when its housing is damaged. In case you are not sure,
contact a qualified person. If the power cable is damaged, it must be replaced by
the manufacturer or its service agent or a qualified technician in order to avoid a
shock hazard.
6. Before powering the appliance make sure the rating (voltage and frequency)
corresponding to the grid and the socket is suitable for the plug of the appliance,
and that the wall socket is properly grounded. This appliance is fitted with an
earth wire for extra safety.
7. DO NOT power the appliance using multiple sockets. If possible, avoid the use
of adapters and/or extension cables; if their use is absolutely necessary, use
only materials in compliance with the current safety regulations and according to
the electrical parameters of the adapters.
8. The appliance must NOT be switched on using external timers and/or other
remote control appliances which are not specified in this manual.
9. Only use original components & accessories (e.g. Inner Pot, Lid, etc.) provided
by the manufacturer. Any non-original component or accessory NOT
recommended by the manufacturer (including, but not limited to, Inner Pots, Lids,

etc. made by other manufacturers or by the same manufacturer but for other
models of the same capacity or otherwise) may cause injuries to persons or
damage to the appliance
10. The packing materials (plastic bags, expanded polystyrene, etc.) must be kept
out of the reach of children or disabled persons since they represent potential
sources of danger.
Location
11. This appliance is NOT suitable to be used or stored near heat sources (open
flame, ovens, heaters, stoves, etc.) and/or in an explosive environment (in the
presence of flammable substances such as gas, vapour, mist or dust, in
atmospheric conditions when, after ignition, the combustion is spread in the air).
Items containing these substances should never be placed in the appliance, and
never be used to clean the appliance in order to avert the risk of fire or
explosion.
12. The appliance should NOT be placed on a surface, or in the vicinity of, objects
which can be damaged by heat, such as carpets or plastics. DO NOT locate
multiple portable socket outlets or power supplies at the bottom or rear of the
appliance. When using the appliance, the surface that the appliance is placed
upon as well the surface immediately above (e.g. a wooden cabinet above the
appliance), may become very hot. If the appliance is operated on wooden
furniture, use a protective pad to prevent damage to delicate finishes.
13. Place the appliance at a proper distance from the objects or surrounding walls
making sure that its functioning will NOT cause accidental damages. There
should be at least 10 cm of free space from the back, left & right sides, and at
least 20 cm the top of the appliance. Never put things on top of the Lid.
14. Avoid placing the power cable on abrasive or sharp surfaces or in positions
where it can be damaged easily. The cable must NOT be placed under carpets,
or covered with throw rugs, runners or similar. Arrange the cable away from the
high traffic area, and where it will NOT be tripped over.
15. DO NOT use or store the appliance outdoors. Store and use the appliance only
indoors, or in any case, protected from weathering such as rain, direct radiation
of the sun and dust.
Operation
16. If you are using the appliance for the first time, you should:
a. Clean the exterior parts of the appliance thoroughly with a damp cloth. DO
NOT use metal scouring pads.
b. Place and use the appliance upright on a horizontal, stable, dry and heat-
resistant surface. Damage to the appliance may occur if it is placed on an
incline or decline.
c. (First use)

Press the Lid Button to release the catch, lift the Lid Handle so that it
comes to rest vertically above the Inner Pot.
Add water to reach about 80% the height of the pot.
Again holding the Lid Handle, lower the Lid back into position with a
“click”.
Attach the power cable to the appliance and then plug the power cable
into the electric mains and switch on.
Press the ‘STEAM’ button on the Control Panel and a red indicator light
appears. Press the Timer button to display 00:10 (10 min). The duration
of cooking may be altered by pressing the ‘’ & ‘’ buttons.
Once the water begins to boil, press the ‘OFF’ button, switch off the
appliance, unplug the power cable from the electric mains, followed by
the power cable from the appliance. Wait for the water to cool after
boiling. Discard the water. Then the appliance is safe to use.
d. (Subsequent uses)
To cook Rice
Measure the desired amount of rice with the measuring cup supplied and
place the rice in a clean container (NOT the Inner Pot!) and rinse the rice
with water. Then place the rinsed rice into the Inner Pot and add water.
Level the rice inside the Inner Pot, wipe the exterior of the pot dry and
place the Inner Pot onto the Outer Pot.
Holding the Lid Handle, lower the Lid back into position with a “click”.
Attach the power cable to the appliance and then plug the power cable
into the electric mains and switch on.
Press the ‘RICE’ button on the Control Panel and a red indicator light
appears. The Smart function of the appliance predetermines the
temperature and duration of cooking. The Display Panel shows 00:45
(45 min). The duration of cooking may be altered by pressing the ‘’ & ‘’
buttons.
When the rice is cooked, a beeping sound is emitted and the ‘WARM’
Indicator light & ‘bb’ will be displayed. To turn off cooking / warming,
press the ‘OFF’ button. Scoop the rice out after 15 minutes.
Make sure to remove any label or protective sheet which may prevent its proper
functioning.
DO NOT:
cover the appliance during functioning;
obstruct totally nor partially the Lid;
insert objects or body parts inside the protection cover of the appliance;
add water in excess of the “MAX” mark indicated;
maintain the rice for more than 12 hours in the appliance, even in the ‘WARM’
mode as bacteria may start to multiply and the rice will also lose its flavor;

switch the appliance on if the pot is dry – however, should the Inner Pot be
found empty during operation, immediately unplug the power cable and add
water to avoid dry-boil;
heat the Inner Pot by any other means, e.g. heating directly on a gas stove, as
the pot can be deformed as a result;
leave the appliance unsupervised during operation.
17. During operation, DO NOT touch the appliance with wet body parts, and it is
recommended to have between you and the standing surface, an isolating
element (for example, wearing shoes with rubber soles).
18. During the period of operation, high temperature steam may escape from the
container. To avoid scalding:
DO NOT
fill the Inner Pot with hot water;
fill water below 50% & beyond 80% of the maximum volume of the Inner Pot;
allow all of the water to be boiled away;
lift up the Lid while heating & ensure that the Lid is tightly closed during
heating;
use the appliance to heat oil or melt butter;
add food with its packaging (plastic wrapper, paper, foil, metal can, etc.) still
attached without first removing the packaging;
place any container inside the appliance;
move the appliance whilst the appliance is in operation. Wait until cooking
has completed, the power turned off, and then unplug the socket from the
electric mains. Only after making sure that the Lid is securely locked into the
appliance, move the appliance by holding the Lid Handle carefully;
touch any part of the appliance except the Selector Buttons, Lid Handle or
Lid Button during ‘COOK’ and ‘WARM’ modes, and just after, the appliance
being switched off;
direct steam at any person or animal & one’s hands and face should be
angled away from the Lid and Steam Outlet Valve at all times.
19. DO NOT soak the appliance in water or other liquids, wash it under the tap, or let
any liquid flow into the internal casing of the appliance to prevent electric shock.
In case of accidental fall in water, DO NOT try to take it out, but first of all unplug
immediately the power cable from the socket.
20. Plug and unplug the power cable firmly holding it with dry hands. Always unplug
the power cable to avoid overheating and avoid stretching it (DO NOT pull it, tug
it or use it to drag the appliance to which is connected). Before unplugging the
appliance, press the ‘OFF’ button and switch off the appliance.
21. Always remember to unplug the power cable of the appliance if it is NOT used
for a long period, before storing, cleaning or performing any maintenance
operation.
22. In case of malfunction or anomaly during the functioning, switch off the appliance

immediately, turn off the power and check the cause of the anomaly, if possible,
with the support of a qualified person.
23. If smoke is observed coming out of the appliance, unplug the power cable
immediately.
24. This appliance is NOT intended for commercial use but to be used in households
and similar applications, such as:
Staff kitchen areas in shops, offices and other working environments;
Dormitories;
By clients in hotels, motels and other residential environments;
Bed and breakfast type environments.
25. This appliance can be used by children aged from 8 years and above and
persons with reduced physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards
involved. Children shall NOT play with the appliance. Cleaning and user
maintenance shall NOT be made by children unless they are older than 8 and
supervised. Keep the appliance and its cable out of reach of children less than 8
years old.
26. Save these instructions.

How to use s
RINSING RICE
1. Measure the desired amount of rice with the measuring cup supplied with this
appliance. Add this to a container such a large bowl or pot. One cup contains
180 ml (about 150 g) of rice.
2. Rinse the rice several times until the water in the container becomes relatively
clear.
3. DO NOT rinse the rice using the Inner Pot supplied. If the pot is used rinsing
rice, the non-stick coating on the surface of the Inner Pot may be removed. The
pot may even be dented and the bottom of the pot may become uneven.
4. Place and use the appliance on a dry, horizontal, stable and heat-resistant
surface.
5. Put the rinsed rice into the Inner Pot and add water (you may substitute milk for
water when cooking porridge) to the corresponding level e.g. if 3 cups of rice
was added, then the water level should each the mark indicating “3”. This being
only a guide, you can add or reduce the amount of water according to your
personal taste. However, DO NOT add water in excess of the “MAX” mark
indicated.
Important Notice
This is NOT the Inner Pot
It is an ordinary container used
to rinse the raw rice

Cups of raw rice added
Water added to line on pot
2
3 –3½
4
5 –5½
6
7 –7½
8
9 –9½
10
11 –11½
12
12 –12½
14
14 –14½
15
15 –15½
6. Level the rice inside the Inner Pot and wipe the exterior of the pot dry. If the
sides or bottom of the Inner Pot is wet, when water comes into contact with the
Heating Plate, besides noises emanating from the appliance, it might lead to
electrical malfunctions in the appliance. Place the Inner Pot inside the body of
the appliance, and ensure that contact between the bottom of the pot and the
Heating Plate is evenly distributed. (Rotate the Inner Pot from side to side to
achieve this).
7. Close the Lid securely to the body of the appliance. If you hear a locking sound,
the connection is secure. DO NOT open the Lid during the cooking of the rice.
8. Attach the power cable to the appliance first. Then plug the power cable into
electric mains and switch on.
Inner Pot

To use the ‘RICE’ function
9. After measuring the desired amount of rice (or cereal, oats, etc.) with the
measuring cup supplied with this appliance, rinsing the rice in a pot or bowl
distinct from the Inner Pot, transferring the rinsed rice into the Inner Pot, adding
water (or milk) and leveling the rice, wipe the exterior of the Inner Pot dry.
10. Place and use the appliance on a dry, horizontal, stable and heat-resistant
surface.
11. Place the Inner Pot inside the body of the appliance, and ensure that contact
between the bottom of the pot and the Heating Plate is evenly distributed.
(Rotate the Inner Pot from side to side to achieve this).
12. Close the Lid securely to the body of the appliance. If you hear a locking sound,
the connection is secure. DO NOT open the Lid during the cooking of the rice.
13. Attach the power cable to the appliance first. Then plug the power cable into
electric mains and switch on.
14. Press the ‘RICE’ button on the Control Panel. The Smart function of the
appliance predetermines the temperature and duration of cooking according to
the weight of the ingredients. A red indicator light will appear beside the button.
The Display Panel shows 00:45 (representing 45 min). At this moment, the
duration of cooking may be altered by pressing the ‘’ & ‘’ buttons (minimum 20
min; maximum 60 min). The heating will then commence.
15. Upon completion of cooking, a beeping sound is emitted, the red Indicator light
will appear beside the ‘WARM’ button and ‘bb’ will be displayed on the Display
Panel. To turn off cooking / warming, press the ‘OFF’ button.
16. Keep the rice warm after cooking and let it steam for 15 minutes. This will ensure
that the rice is “fluffy”. However, DO NOT maintain the rice for more than 12
hours in the appliance, even in the ‘WARM’ mode as bacteria may start to
multiply and the rice will also lose its flavor.
17. To turn off cooking / warming, press the ‘OFF’ button.
18. When cooking / warming is no longer required, switch off the appliance, and
unplug the power cable from the electric mains.

To use the ‘PORRIDGE’ (equivalent to ‘Soup’) function
19. After measuring the desired amount of rice (or cereal, oats, etc.) with the
measuring cup supplied with this appliance, rinsing the rice in a pot or bowl
distinct from the Inner Pot, transferring the rinsed rice into the Inner Pot, adding
water and leveling the rice, wipe the exterior of the Inner Pot dry.
20. Place and use the appliance on a dry, horizontal, stable and heat-resistant
surface.
21. Place the Inner Pot inside the body of the appliance, and ensure that contact
between the bottom of the pot and the Heating Plate is evenly distributed.
(Rotate the Inner Pot from side to side to achieve this).
22. Close the Lid securely to the body of the appliance. If you hear a locking sound,
the connection is secure. DO NOT open the Lid during the cooking of the
porridge.
23. Attach the power cable to the appliance first. Then plug the power cable into
electric mains and switch on.
24. Press the ‘PORRIDGE’ button on the Control Panel. The Smart function of the
appliance predetermines the temperature and duration of cooking according to
the weight of the ingredients. A red indicator light will appear beside the button.
The Display Panel shows 00:30 (representing 30 min). At this moment, the
duration of cooking may be altered by pressing the ‘’ & ‘’ buttons (minimum 10
min; maximum 2 h). The heating will then commence.
25. Upon completion of cooking, a beeping sound is emitted, the red Indicator light
will appear beside the ‘WARM’ button and ‘bb’ will be displayed on the Display
Panel.
26. The ‘PORRIDGE’ function may also be used for the cooking of soup.
27. However, it is not advisable to maintain porridge in the ‘WARM’ mode for too long
as the porridge or soup will gradually become a paste. To turn off cooking /
warming, press the ‘OFF’ button.
28. When cooking / warming is no longer required, switch off the appliance, and
unplug the power cable from the electric mains.

To use the ‘FRY’ function
29. After placing the food ingredients into the Inner Pot, wipe the exterior of the Inner
Pot dry.
30. Place and use the appliance on a dry, horizontal, stable and heat-resistant
surface.
31. Place the Inner Pot inside the body of the appliance, and ensure that contact
between the bottom of the pot and the Heating Plate is evenly distributed.
(Rotate the Inner Pot from side to side to achieve this).
32. Close the Lid securely to the body of the appliance. If you hear a locking sound,
the connection is secure. DO NOT open the Lid during until the completion of
cooking.
33. Attach the power cable to the appliance first. Then plug the power cable into
electric mains and switch on.
34. Press the ‘FRY’ button on the Control Panel. The Smart function of the appliance
predetermines the temperature and duration of cooking according to the weight
of the ingredients. A red indicator light will appear beside the button. The Display
Panel shows 01:00 (representing 60 min). At this moment, the duration of
cooking may be altered by pressing the ‘’ & ‘’ buttons (minimum 30 min;
maximum 5 h). The heating will then commence.
35. Upon completion of cooking, a beeping sound is emitted, the red Indicator light
will appear beside the ‘WARM’ button and ‘bb’ will be displayed on the Display
Panel.
36. To turn off cooking / warming, press the ‘OFF’ button.
37. When cooking / warming is no longer required, switch off the appliance, and
unplug the power cable from the electric mains.

To use the ‘CAKE’ function
38. After placing the food ingredients into the Inner Pot, wipe the exterior of the Inner
Pot dry.
39. Place and use the appliance on a dry, horizontal, stable and heat-resistant
surface.
40. Place the Inner Pot inside the body of the appliance, and ensure that contact
between the bottom of the pot and the Heating Plate is evenly distributed.
(Rotate the Inner Pot from side to side to achieve this).
41. Close the Lid securely to the body of the appliance. If you hear a locking sound,
the connection is secure. DO NOT open the Lid during until the completion of
cooking.
42. Attach the power cable to the appliance first. Then plug the power cable into
electric mains and switch on.
43. Press the ‘CAKE’ button on the Control Panel. The Smart function of the
appliance predetermines the temperature and duration of cooking according to
the weight of the ingredients. A red indicator light will appear beside the button.
The Display Panel shows 00:40 (representing 40 min).
44. The heating will then commence.
45. Upon completion of cooking, a beeping sound is emitted and the red Indicator
light will turn off. The Keep Warm function will NOT be deployed.
46. To turn off cooking, press the ‘OFF’ button, switch off the appliance, and unplug
the power cable from the electric mains.

To use the ‘STEAM’ function
47. After placing the food ingredients into the Inner Pot, wipe the exterior of the Inner
Pot dry.
48. Place and use the appliance on a dry, horizontal, stable and heat-resistant
surface.
49. Place the Inner Pot inside the body of the appliance, and ensure that contact
between the bottom of the pot and the Heating Plate is evenly distributed.
(Rotate the Inner Pot from side to side to achieve this).
50. Close the Lid securely to the body of the appliance. If you hear a locking sound,
the connection is secure. DO NOT open the Lid during until the completion of
cooking.
51. Attach the power cable to the appliance first. Then plug the power cable into
electric mains and switch on.
52. Press the ‘STEAM’ button on the Control Panel. The Smart function of the
appliance predetermines the temperature and duration of cooking according to
the weight of the ingredients. A red indicator light will appear beside the button.
The Display Panel shows 00:20 (representing 20 min). At this moment, the
duration of cooking may be altered by pressing the ‘’ & ‘’ buttons (minimum 10
min; maximum 30 min). The heating will then commence.
53. Upon completion of cooking, a beeping sound is emitted, the red Indicator light
will appear beside the ‘WARM’ button and ‘bb’ will be displayed on the Display
Panel. If cooking requires more than 30 minutes, repeat the step above.
54. To turn off cooking / warming, press the ‘OFF’ button.
55. When cooking / warming is no longer required, switch off the appliance, and
unplug the power cable from the electric mains.

To use the ‘STEW’ function
56. After placing the food ingredients into the Inner Pot, wipe the exterior of the Inner
Pot dry.
57. Place and use the appliance on a dry, horizontal, stable and heat-resistant
surface.
58. Place the Inner Pot inside the body of the appliance, and ensure that contact
between the bottom of the pot and the Heating Plate is evenly distributed.
(Rotate the Inner Pot from side to side to achieve this).
59. Close the Lid securely to the body of the appliance. If you hear a locking sound,
the connection is secure. DO NOT open the Lid during until the completion of
cooking.
60. Attach the power cable to the appliance first. Then plug the power cable into
electric mains and switch on.
61. Press the ‘STEW’ button on the Control Panel. The Smart function of the
appliance predetermines the temperature and duration of cooking according to
the weight of the ingredients. A red indicator light will appear beside the button.
The Display Panel shows 02:00 (representing 2 hours). At this moment, the
duration of cooking may be altered by pressing the ‘’ & ‘’ buttons (minimum 2
h; maximum 8 h). The heating will then commence.
62. Upon completion of cooking, a beeping sound is emitted, the red Indicator light
will appear beside the ‘WARM’ button and ‘bb’ will be displayed on the Display
Panel. If cooking requires more than 8 hours, repeat the step above.
63. To turn off cooking / warming, press the ‘OFF’ button.
64. When cooking / warming is no longer required, switch off the appliance, and
unplug the power cable from the electric mains.

To use the ‘KEEP WARM’ function
This function is switched on automatically after cooking has completed under the
‘RICE’, ‘PORRIDGE’, ‘FRY’, ‘STEAM’ and ‘STEW’ (except ‘CAKE’) functions.
65. To turn on this function manually, press the ‘WARM’ button. The red Indicator
light will appear beside the ‘WARM’ button and ‘bb’ will be displayed on the
Display Panel.
66. This function maintains the temperature of the food at 70C for 12 hours. To
continue warming after 12 hours, repeat the step above.
67. To turn off warming, press the ‘OFF’ button.
68. When warming is no longer required, switch off the appliance, and unplug the
power cable from the electric mains.
Changing the Duration of Cooking and Using the Delay Timer
As stated earlier, the Smart function of the appliance predetermines the
temperature and duration of cooking according to the weight of the ingredients.
Upon selection of the ‘RICE’, ‘PORRIDGE’, ‘FRY’, ‘STEAM’ and ‘STEW’ (except
‘CAKE’) functions, the duration of cooking may be altered by pressing the TIMER
button and ‘’ & ‘’ buttons, immediately.
Function
Duration (default)
Minimum duration
Maximum duration
Rice
45min
20min
60min
Porridge
30min
10min
2h
Fry
1h
30min
5h
Steam
20min
10min
30min
Stew
2h
2h
8h
The countdown begins and the heating will only commence after the delay.

To empty the Water Storage Box
1.
Put your hands on the positions as shown in the figure.
Use your thumb to press at the location shown. The
Water Storage Box opens with a “ka” sound. DO NOT
press too hard to prevent water from splashing out or the
Water Storage Box cracking.
2.
Carefully remove the Water Storage Box as shown in the
figure.
3.
After emptying and rinsing the Water Storage Box,
replace the Water Storage Box as shown in the figure.
4.
When the Water Storage Box is correctly aligned in
position, use your thumb to carefully push the Water
Storage Box inwards until a “ka” sound is heard,
signifying that the Water Storage Box is in place.

How to clean s
1. Switch off the appliance and unplug the socket from the electric mains when not
in use and before filling, emptying and cleaning the appliance. Allow sufficient
time for the appliance to cool.
2. Remove the Inner Pot, Lid and Water Storage Box from the body of the
appliance. If some food residue is still present, adding some warm soapy water
to the Inner Pot and leaving it to stand for about 20 minutes might prove helpful
in removing the food residue later on.
3. Wash the Inner Pot, Lid and Water Storage Box using water & detergent with a
non-abrasive sponge. Dry using a soft cloth and allow to air-dry.
DO NOT use metal scouring pads as these will damage the non-stick coating on
the surface of the Inner Pot.
4. Wipe the exterior of the appliance using a soft, damp cloth or sponge. Remove
stubborn spots with a cloth moistened with mild liquid detergent. DO NOT use
abrasive scouring pads or powders.
5. Never immerse the body of the appliance in water or other liquids. DO NOT
immerse the body of the appliance in water or other liquids, wash it under the
tap, or let any liquid flow into the internal casing of the appliance to prevent
electric shock.
6. The Heating Plate may occasionally have grains of rice or other organic
materials stuck to its surface. If left there, contact between the bottom of the pot
and the Heating Plate will NOT be evenly distributed. Use fine sandpaper and
gently rub down the surface. Use a wet washcloth to remove any remaining food
particles.
PROBLEM SOLVING s
Problem
Possible Causes
How to Solve
E1
The Bottom Indicator is defective
Call the authorised
service centre for
repairs
E2
There is a break or short-circuit in the circuit of
the Bottom Indicator
E3
The Top Indicator is defective
E4
There is a break or short-circuit in the circuit of
the Top Indicator
E5
The Control Panel is defective

ENVIRONMENTAL TIP s
This appliance, along with all other electronic appliances, should, when it is no
longer capable of functioning, be disposed with the least possible environmental
damage according to the local regulations in your area. In most cases you can
discard the appliance at your local recycling center.
DISPOSAL: Do not dispose this product as unsorted municipal waste. Collection of
such waste separately for special treatment is necessary.
SPECIFICATION s
MODEL
VOLTAGE
POWER
PPRC38
220–240V ~50–60Hz
700W

WARRANTY s
Warranty Conditions
1. This warranty provides against defective materials and manufacturing faults
throughout the period of warranty from the date of purchase of the appliance.
2. This warranty also does not cover normal wear and tear, replacement of
consumable materials and accessories, and the cost of maintenance of the
appliance.
3. This warranty does not cover the repair or replacement of part/s damaged by
misuse, accidents, negligence, alterations, or modifications in any way, or repairs
done by any repair organisation without the prior consent of PowerPac Electrical
Pte Ltd.
4. Repair and service are to be performed at: 5 Changi South Lane #03-01
Singapore 486045. A transport fee will be charged for personal doorstep
service.
5. The original purchaser of the appliance must furnish proof of purchase to our
Service Centre with the email or number as registered during submission of
warranty when this appliance is sent for repair/service. Failure to do so may
delay the receipt of said repair/service by the customer.
6. Under no circumstances whatsoever shall the serial number be erased, defaced
or altered by the customer and/or his representatives, or the dealer and/or his
agents. Failure to ensure this shall invalidate the warranty.
7. This warranty is deemed to be void if the defect is cause by the attack of
household pests, fire, lightning, natural disasters, pollution, abnormal voltage or
the usage of generators.
8. This warranty is valid in Singapore only.
9. This warranty will be honoured subject to the customer’s registration of the
warranty inclusive of original invoice or valid purchase receipt. Failure to present
these documents will result in denial of service. However, if the customer still
requests that the defective appliance be repaired, PowerPac Electrical Pte Ltd
may, at its discretion, repair the appliance but impose a labour charge, as well as
the costs of the replacement parts, to be borne solely by the customer.
10. Please refer to the attached picture for the location of one of our appliance’s
serial number, as an example.
Please complete the on-line registration warranty form available on our website.
There is no further requirement to send us any hard copy as part of our efforts to
save the environment.
In accordance with the terms and conditions of this limited warranty as stated below,
PowerPac Electrical Pte Ltd, at its expense shall provide free services for the
appliance within the warranty period from its date of purchase from our Authorised
dealers.