Programme Overview Auto Attendant
3
Auto Attendant
Programme Overview
Using the Forum 500(0)™ Auto Attendant (hereafter: Auto Attendant), you
can create information systems (voice portals or voicemail systems) in which
calls are party or totally processed automatically. Callers navigate through the
individually designed (voice) menus using the keypad on their telephones.
Announcement services for cinema timetables, the weather, stock exchange
tips, opening hours, special offers or for heads of a shared office are just some
of the possible applications for the programme.
You can configure a number of independent systems (voice portals), each with
their own telephone numbers. You can also define different reactions for each
system in connection with Forum 500 / Forum 5000 time groups (e.g. for
handling day- and night-time calls).
You can protect selected menus and actions in a voice portal using a PIN and in
doing so, make them accessible to a certain group of users. This enables calls
to be diverted to a mobile telephone for certain customers or selected
customers might be connected directly to top management, for example.
Announcements or music can be imported into the system using a) a system
telephone or b) a PC. The latter requires a conversion programme, which is
included in the scope of delivery (called the KDA Manager).
The Auto Attendant programme package is integrated into the Forum 500 /
Forum 5000 software, so voice portals can be easily configured via the Web
interface of the configuration software. (They can also be managed and saved
with the entire Forum 500 / Forum 5000 configuration.)
Announcement texts and music are administered in audio files and saved on
the storage medium of the communications system. This is where messages
which callers leave on the voicebox connected with the voice portal are also
saved. The storage medium depends on your communications system type:
