QMS 2425 User manual

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The following are trademarks or registered trademarks of their respective owners.Other
product names mentioned in this manual may also be trademarks or registered
trademarks of their respective owners. Registered trademarks are registered in the
United States Patent and Trademark Office; some trademarks may also be registered in
other countries. QMS, Crown, the QMS logo, and the Crown seal are registered
trademarks of QMS, Inc., and Stackler, ColorDepth, and PS Executive Series are
trademarks of QMS, Inc. PostScript is a trademark of Adobe Systems Incorporated fora
page description language and may be registered in certain jurisdictions. Throughout
this manual, “PostScript Level 2” is used to refer to a set of capabilities defined by
Adobe Systems for its PostScript Level 2 page description language. These capabilities,
among others, are implemented in this product through a QMS-developed emulation
that is compatible with Adobe's PostScript Level 2 language. Adobe/Adobe Systems
Incorporated. 3Com, 3+Open/3Com Corporation. Aldus, Aldus PageMaker, Aldus
FreeHand/Aldus Corporation. Apple, AppleTalk, EtherTalk, LaserWriter, LocalTalk,
Macintosh, TrueType/Apple Computer, Inc. VINES/Banyan. CompuServe /H & R Block.
DEC, DECnet, VMS/Digital Equipment Corporation. PhoneNET/Farallon Computing,
Inc. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, Token-
Ring/International Business Machines Corporation. Intel/Intel Corporation. Microsoft,
MS-DOS/Microsoft Corporation. Novell and NetWare/Novell, Inc. QuarkXPress/Quark,
Inc. TOPS/Sun Microsystems, Inc. UNIX/UNIX Systems Laboratories.
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The digitally encoded software included with your QMS 2425/2425 TURBO Print
System is Copyrighted © 1997 by QMS, Inc. All Rights Reserved. This software may not
be reproduced, modified, displayed, transferred, or copied in any form or in any manner
or on any media, in whole or in part, without the express written permission of QMS,
Inc.
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This manual is Copyrighted © 1997 by QMS, Inc., One Magnum Pass, Mobile, AL
36618. All Rights Reserved. This manual may not be copied in whole or in part, nor
transferred to any other media or language, without the express written permission of
QMS, Inc.

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Introduction ..................................................................................1-2
About This Manual 1-2
Typographic Conventions 1-4
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Introduction ..................................................................................2-2
Preventing Media Jams ...............................................................2-2
Loading the Media Cassette ........................................................2-2
Feeding Media ............................................................................2-11
Cassette Feed 2-11
Manual Feed 2-11
Selecting Media Delivery ...........................................................2-12

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Face-down Tray 2-13
Face-up Tray 2-14
Other Media Delivery Options 2-15
Loading the Multipurpose Tray ................................................ 2-15
Envelopes: Special Considerations 2-19
Labels: Special Considerations 2-19
Letterhead and Memo Media: Special Considerations 2-21
Odd-size Media: Special Considerations 2-21
Transparencies: Special Considerations 2-22
Printing Envelopes .................................................................... 2-22
Formatting Data for Envelopes 2-23
Loading Envelopes via the Multipurpose Tray 2-23
Loading Envelopes via the Envelope Feeder 2-25
Using Toner Cartridges ............................................................. 2-25
Toner Cartridge Life 2-25
Toner Cartridge Handling 2-26
Toner Cartridge Storage 2-26
Refilled Toner Cartridges 2-27
Extending Toner Cartridge Life 2-27
Replacing a Toner Cartridge .................................................... 2-28
Removing the Empty Toner Cartridge 2-28
Installing a Toner Cartridge 2-29
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Introduction .................................................................................. 3-2
High-Resolution Printing ............................................................ 3-2
Setting the Resolution 3-2
Smoothing 3-3
How Much Memory Do You Need? 3-3
Printing Duplex ............................................................................ 3-6
Automatic via a Cassette 3-7
Manual Feed via the Multipurpose Tray 3-7
High-Resolution and Duplex Printing 3-8
Duplex Printing Tips 3-8
Cassette Chaining ....................................................................... 3-9
Collating Output ........................................................................ 3-10

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Improving Collation Performance 3-10
Chunk Collation 3-11
Advantages of Collation 3-12
Working with Status Pages .......................................................3-13
Cancelling/Ending Print Jobs ...................................................3-14
Cancel a Single Print Job 3-15
Cancelling all Print Jobs 3-15
Ending a Print Job 3-16
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Introduction ..................................................................................4-2
Handling the Printer .....................................................................4-2
Cleaning the Printer .....................................................................4-3
Cleaning Guidelines 4-4
Cleaning the Outside of the Printer 4-4
Cleaning the Anti-static Teeth 4-5
Cleaning the Transfer Guide Area 4-6
Cleaning the Registration Roller Area 4-8
Using the Maintenance Kit ..........................................................4-9
Repacking the Printer ................................................................4-10
Remove Cables and Cassette(s) 4-10
Remove the Toner Cartridge 4-11
Repack the Printer 4-13
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Introduction ..................................................................................5-2
About Halftone Types ..................................................................5-2
About Print Density ......................................................................5-3
About Print Resolution ................................................................5-4

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....................................................................................................... 6-1
Introduction .................................................................................. 6-2
Status Messages ......................................................................... 6-2
Service Messages 6-8
HP-GL Error Codes and PCL Error Codes 6-10
Testing PC-Printer Communication ......................................... 6-10
Creating the Test File 6-11
Sending the Test File 6-11
Printer Problem Checklist ......................................................... 6-16
Media Jams ................................................................................ 6-18
Media Path 6-18
Automatic Jam Recovery 6-19
Locating Media Jams 6-19
Clearing Envelope Feeder Area Jams 6-21
Clearing a Multipurpose Tray Area Jams 6-24
Clearing Paper Pick-up Area Jams 6-25
Clearing Upper and Lower Cassette Area Jams 6-25
Clearing Duplexer Unit Area Jams 6-26
Clearing Left Cover and Fixing Area Jams 6-30
Clearing Optional Paper Deck Area Jams 6-31
Clearing Top Cover Area Jams 6-33
Clearing Top Cover Fixing Area Jams 6-35
Clearing CrownCopy ADF Paper Jams 6-36
Clearing Stackler Media Jams 6-37
Stapler Jams .............................................................................. 6-42
Troubleshooting CrownCopy ................................................... 6-47
Understanding the LEDs 6-47
Solving Other Problems 6-48
Control Panel Problems ............................................................ 6-49
Data Indicator Stays Lit 6-49
No Advanced Status Page’ 6-49
No Start-up Page 6-49
Paper Jam Message Stays On 6-50

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Printer Resets 6-50
PostScript Errors 6-51
Windows Driver Problems .........................................................6-51
Printer Description Files 6-51
CrownNet Problems ...................................................................6-52
Output Problems ........................................................................6-52
600x600, 1200x1200 dpi Printing Unavailable 6-52
Blank Pages 6-53
Not All Pages Print 6-54
Printer Will Not Duplex 6-54
Disk Problems ............................................................................6-54
IDE Internal Hard Disk Not On Line 6-54
External SCSI Hard Disk Not On Line 6-55
Kanji Option Kit Problems .........................................................6-55
Can't Download Kanji Fonts 6-55
Can't Access Kanji Fonts 6-56
Can't Access the Kanji File Through Your Application 6-57
Print Quality Problems ..............................................................6-57
Paper Jams Always Occur 6-58
Printer Will Not Print 600 dpi 6-58
Image Defects .............................................................................6-59
White or Light Lines 6-59
Light Image (Entire Page) 6-59
Dark Image (Entire Page) 6-59
Stain Along the Edge of the Page 6-60
Stains on the Back of the Page 6-60
Image Easily Smears when Rubbed 6-60
Placing a Service Call ................................................................6-60
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Introduction ..................................................................................7-2
Setting up the Printer Web Page ................................................7-3
Assigning a Printer Name 7-3

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Setting Up Your Browser Software 7-3
Printer Home Page ...................................................................... 7-9
Home 7-10
Operator Control 7-11
General Settings 7-14
Printer Jobs 7-22
Consumable Status 7-24
System Support Page 7-26
QMS, Inc. Page 7-28
Local Online Help Page 7-28
Web Page Help System ............................................................. 7-29
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Sources of Support .....................................................................A-2
Your QMS Vendor A-2
Your Application Vendor A-2
Q-FAX A-2
The QMS Corporate Bulletin Board System A-3
CompuServe A-3
Internet A-3
QMS Customer Response Center (CRC) A-4
QMS World-wide Offices .............................................................A-5
.......................................................................................................A-7
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“Introduction” on page 1-2
“Typographic Conventions” on page 1-4

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This manual provides information on installing consumables such as
media and toner cartridges. You’ll also find information on advanced
printing features, printer care, print quality, and troubleshooting. Use
this guide in conjunction with your other QMS 2425/2425 TURBO
Print System documentation.
This chapter gives you a brief overview of this manual.
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»Note: Some of the procedures throughout this documentation refer to
applications, utilities, and printer drivers being located on disks, but
recently QMS has begun placing these on CD-ROM.
If you need alternate media, please contact your QMS vendor for
media availability and purchase information. You can also download
some of these files via ftp from our World Wide Web Server at
http://www.qms.com, our Bulletin Board at [phone], or
CompuServe at go qmsprint. See the “QMS Customer Support”
section of your QMS printer documentation, for sales and support
locations and telephone numbers.
The information in this manual is divided into the following sections:
Introduction Provides an overview of this guide.
Consumables Describes the media that’s best suited
for your printer; how to load paper,
labels, transparencies, envelopes; and
how to replace the toner cartridge.
Advanced
Printing Features
Explains how to print duplex, chain
cassettes, collate output, print a status
page, cancel a print job, and end a
print job.

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Printer Care Describes how to handle and clean
the printer.
Print Quality Gives information on how to improve
print quality through adjustments of
print density and printer resolution.
Troubleshooting
Printer Problems
Provides media jam prevention tips,
explains how to locate andclear media
jams, lists printer status messages,
outlines printer and print quality
problems and solutions, and describes
how to place a service call.
Printer Web Page Contains information on howtoaccess
the most frequently accessed printer
configurations and gives you instant
access to printer status by use of the
World Wide Web (WWW).
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Support
Provides product sales and support
telephone numbers and describes
how to communicate with QMS
through the QMS Bulletin Board,
CompuServe, the Internet, and
Q-FAX.

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The following typographic conventions are used in this manual:
»Note: Notes contain tips, extra information, or important information
that deserves emphasis or reiteration.
▲Caution: Cautions present information that you need to know to avoid
equipment damage, process failure, or extreme annoyance.
0WARNING! Warnings indicate the possibility of personal injury if a
specific procedure is not performed exactly as described in the
manual.
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beschriebene Vorgehensweise, da sonst Verletzungsgefahr
bestehen könnte.
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Mixed-Case
Courier Text you type, and messages and information displayed on the screen
Mixed-Case
Italic
Courier
Variable text you type; replace the italicized
word(s) with information specific to your printer or
computer
UPPERCASE
COURIER Information displayed in the printer message window
lowercase bold PostScript operators and DOS commands
lowercase italic Variable information in text.
UPPERCASE File and utility names
↵Press the Enter key (PC) or Return key
(Macintosh)
^ Press and hold down the Ctrl key (PC)

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“Preventing Media Jams” on page 2-2
“Loading the Media Cassette” on page 2-2
“Feeding Media” on page 2-11
“Selecting Media Delivery” on page 2-12
“Loading the Multipurpose Tray” on page 2-15
“Loading the Multipurpose Tray” on page 2-15
“Loading the Multipurpose Tray” on page 2-15
“Printing Envelopes” on page 2-22
“Using Toner Cartridges” on page 2-25

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This chapter coversbasic printer operation, such as preventing media
jams; loading media; transparencies, labels and envelopes; replacing
toner cartridges; and using various kinds of print media.
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There are several things you can do to reduce the occurrence of
media jams:
Use paper, envelopes, labels, and overhead transparencies that
match the printer specifications. See appendix B, “Technical
Specifications,” in the Reference guide.
If you have problems with double feeding, remove the media from
the cassette or input bin and fan the edges. The sheets may be
sticking together.
»Note: Do not fan transparencies since this causes static.
Print media must be stored away from moisture and humidity. The
recommended relative humidity is 5%-90% with no condensation.
Many manufacturers place an arrow on the end of the wrapper-
indicating the side of the media to use for printing. If you cannot
determine which side of the media to print on, remove the media
from the cassette, rotate the stack a half-turn, turn the stack over,
and then place it back in the cassette.
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The QMS 2425/2425 TURBO Print System comes standard with two
500-sheet universal media cassettes. The upper tray holds letter/A4
or legal/B4 media, and the lower tray holds letter/A4, legal/B4, or 11”
x 17”/A3 media. The printer automatically pulls media from the

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cassette. Loading media in either cassette involves the following
basic steps:
Open the cassette
Set correct media size for the cassette
Load media in the cassette
Close the cassette
These steps are described in detail, later in this procedure.
»Note: Ensure that the media size matches the cassette size (for
example, letter/A4 media must be loaded only when the cassette is
set to letter/A4 size). Since the media cassette sends a media size
signal to the printer controller, using the wrong size media will cause
your image to be positioned incorrectly on the page or clipped.
Load media in either 500-sheet cassette as follows.
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»Note: Open and close the cassette like adrawer when loading media.
If you remove the cassette it may take several minutes to correctly
reposition the cassette on the guide rails.
1 Using the cassette handle, inside the pocket of the cassette,
pull the cassette away from the printer as far as it will go
without removing it from the printer.
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1 Turn the dial to the right to unlock the front media size guide.
2 Slide the media guide to align it with the correct media size
marker.
3 Turn the dial to the left to lock the front paper size guide.
4 Remove the left media size guide, if necessary, by pushing in
and lifting it from its paper size slot.
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5 Align the tip of the guide with the desired paper size marker,
then insert the rest into the paper cassette.
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1 Unwrap the paper, pull the stack out, and then with one hand
at each end of the stack, lift and hold it in a curved position
as shown in the following illustration.
»Note: Paper is packed in reams of 500 sheets. Don’t unpack the
paper above the printer as this might cause particles to fall into
the printer components. Note the arrows on the wrapper. They
show which side of the paper should be on the top when it is
loaded in the cassette.
B4 LGL LTR A4
LTR/A4 LGL/B4
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2 Grip each end of the stack firmly.
3 Straighten the stack, and then roll the fanned sheets from
side to side to get air through the sheets and prevent static
buildup.
4 Take off the top and bottom sheets.
The top and bottom sheets sometimes have residual glue buildup
that could cause the printer to jam.
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5 Place a stack of media in the cassette with the print side fac-
ing down.
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6 Ensure that the media stack lies flat and does not exceed the
top limit mark.
»Note: If you need to remove excess media from a media
cassette, simply push up the metal panel to lift the media stack.
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