QNAP KoiBox-100W User manual

KoiBox-100W
User Guide
Document Version: 3
14/12/2021

Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About KoiBox-100W...................................................................................................................................................4
Hardware Specications............................................................................................................................................4
Components............................................................................................................................................................... 5
Front Panel.............................................................................................................................................................6
Rear Panel.............................................................................................................................................................. 6
Drive Numbering...................................................................................................................................................7
Package Contents...................................................................................................................................................... 7
Safety Information.....................................................................................................................................................7
Installation Requirements........................................................................................................................................ 8
3. Installation and Conguration
Hardware Installation..............................................................................................................................................10
Drive Installation.................................................................................................................................................10
Setting Up KoiBox............................................................................................................................................... 13
Initializing KoiMeeter..........................................................................................................................................15
4. Basic Operations
Power Button........................................................................................................................................................... 17
Reset Button.............................................................................................................................................................17
Audio Alert................................................................................................................................................................18
LEDs...........................................................................................................................................................................18
User Interface...........................................................................................................................................................18
HDMI Display Interface...................................................................................................................................... 19
Web Browser Interface.......................................................................................................................................19
Using the App...........................................................................................................................................................20
Remote Control................................................................................................................................................... 20
Keyboard Controls.............................................................................................................................................. 21
Mouse Control..................................................................................................................................................... 22
5. Private Meeting
Starting a One-to-One Video Conference............................................................................................................. 24
Starting a 4-Way Video Conference....................................................................................................................... 25
Joining or Declining a Video Conference...............................................................................................................26
6. Cloud Meeting
Joining a Cloud Meeting..........................................................................................................................................28
7. Video Recordings
Recording a Video Conference...............................................................................................................................29
Making a Video Tutorial.......................................................................................................................................... 29
Managing Recording Files...................................................................................................................................... 30
8. Chat
Sending Messages Using Chat...............................................................................................................................32
KoiBox-100W User Guide
1

Sending Files Using Chat........................................................................................................................................ 34
9. Wireless Projection
Insight View Interface............................................................................................................................................. 36
PIN Code Screen..................................................................................................................................................36
Meeting Room Name..........................................................................................................................................36
People Count....................................................................................................................................................... 36
Wireless Projection Settings.............................................................................................................................. 36
Accessing Insight View....................................................................................................................................... 37
Wireless Screen Sharing.....................................................................................................................................37
10. System Settings
Conguring Network Settings................................................................................................................................40
Conguring Recording Disk Settings.................................................................................................................... 41
Performing Equipment Test................................................................................................................................... 42
Updating KoiMeeter................................................................................................................................................ 43
11. Meeting & Contact Settings
Logging in to the Meeting & Contact Settings.....................................................................................................44
Meeting & Contact Settings Interface...................................................................................................................44
Meeting Minutes......................................................................................................................................................46
AddressBook.............................................................................................................................................................47
Settings..................................................................................................................................................................... 47
Link Manager............................................................................................................................................................49
Share Screen.............................................................................................................................................................50
12. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the Device..............................................................................51
Support and Other Resources................................................................................................................................51
13. Glossary
KoiBox....................................................................................................................................................................... 52
KoiMeeter................................................................................................................................................................. 52
myQNAPcloud.......................................................................................................................................................... 52
Qnder Pro............................................................................................................................................................... 52
QNE Embedded........................................................................................................................................................52
14. Notices
Limited Warranty..................................................................................................................................................... 53
Disclaimer................................................................................................................................................................. 53
GNU Public License..................................................................................................................................................53
CE Notice...................................................................................................................................................................61
UKCA Notice..............................................................................................................................................................61
FCC Notice.................................................................................................................................................................61
VCCI Notice............................................................................................................................................................... 62
BSMI Notice.............................................................................................................................................................. 62
SJ/T 11364-2006........................................................................................................................................................62
2

1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
KoiBox-100W User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About KoiBox-100W
The KoiBox-100W is a dedicated video conference solution that runs the QNAP video conference software,
KoiMeeter. The KoiBox-100W comes with expandable storage that supports one 2.5-inch hard drive for easy
backup and recording of video conference meetings, an HDMI 1.4b port for high-resolution videos during
conferences, and 4 USB Type-A ports for connecting video conference equipment. The KoiBox-100W allows
you to host up to four-way video conferences, record ongoing video conferences, or make video tutorials for
sharing. The device also oers exible network connectivity, including stable 1GbE Ethernet connectivity or
wireless WiFi 6 connectivity.
Hardware Specications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Ordering P/N CPU Memory Power supply
KoiBox-100W Intel® Celeron®
Processor 6305
4 GB Single
Component KoiBox-100W
Processor
CPU Intel® Celeron® Processor 6305
Frequency Dual-core/ 2-thread 1.8GHz
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 4 GB RAM
Maximum memory 4 GB RAM: 1 x 4 GB
Flash memory 30 GB SSD
Storage
Drive bays 1 x 2.5-inch SATA 6 Gbps
Drive compatibility 2.5-inch bays:
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
KoiBox-100W User Guide
Product Overview 4

Component KoiBox-100W
Network
Gigabit network interface 1 x GbE RJ45
Wi-Fi Intel Wi-Fi 6 AX201 (802.11ax)
Bluetooth Bluetooth 5.2
External I/O Ports & Expansion Slots
USB ports 4 x USB 3.1 Gen 2 Type-A
HDMI ports 1 x HDMI 1.4b (up to 3840 x 2160 resolution at 30 Hz)
Interface
IR sensor 1
Buttons • Power
• Reset
Dimensions
Dimensions (H x W x D) 232 x 152.05 x 45 mm
(9.13 x 5.99 x 1.77 inch)
Net weight 1.09 kg (2.40 lbs)
Others
Power supply unit 36W, 100-240V DC, 50/60Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 16.0 dB(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Fans CPU: 1 x 60 mm 12V DC fan
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Components
KoiBox-100W User Guide
Product Overview 5

Front Panel
No. Component No. Component
1 Power button 2 Status LED
Rear Panel
No. Component No. Component
1 Power input 5 Gigabit Ethernet port (RJ45)
2 HDMI 1.4b port 6 Gigabit Ethernet speed LED
3 USB 3.1 Gen 2 Type-A ports 7 Reset button
4 Gigabit Ethernet activity LED 8 Kensington security slot
KoiBox-100W User Guide
Product Overview 6

Drive Numbering
Note
This image shows the KoiBox-100W drive bay with the cover removed.
Package Contents
Item Quantity
KoiBox-100W 1
AC power adapter 1
Power cord 1
Ethernet cable 1 x 1GbE (Cat5e)
Remote control 1
Quick Installation Guide (QIG) 1
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
KoiBox-100W User Guide
Product Overview 7

Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct the device ventilation or apply
pressure to the device or power cord
Hardware and peripherals • Storage drives
• Network cable
• Remote control
KoiBox-100W User Guide
Product Overview 8

Category Item
Tools • Phillips #1 or #2 screwdriver
• Flat head screwdriver
• Anti-static wrist strap
KoiBox-100W User Guide
Product Overview 9

3. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives.
Drive Installation
The KoiBox-100W is compatible with 2.5-inch hard drive and 2.5-inch solid-state drives.
Installing a 2.5-inch Hard Drive or Solid-State Drive
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the device.
2. Disconnect all cables.
3. Remove the case cover.
a. Turn the device upside down.
b. Remove the screws.
KoiBox-100W User Guide
Installation and Conguration 10

c. Position the device in its upright position.
d. Lift the cover o the device.
4. Insert the drive into the drive bay.
KoiBox-100W User Guide
Installation and Conguration 11

Note
Push the drive until it is fully connected to the drive connector and the clips secure the drive
into place.
5. Attach the case cover.
a. Place the cover onto the device.
b. Turn the device upside down.
c. Attach the screws.
KoiBox-100W User Guide
Installation and Conguration 12

6. Position the device in its upright position.
7. Power on the device.
Setting Up KoiBox
Important
• You must connect a USB camera or microphone to KoiBox-100W to enable video
conference features.
• You must connect a USB keyboard to KoiBox-100W to enable Self-Encrypted Disk (SED)
encryption.
• Connecting a USB mouse to KoiBox-100W is optional.
KoiBox-100W User Guide
Installation and Conguration 13

For more information about KoiMeeter compatible devices, go to https://
www.qnap.com/go/product/koibox-100w.
1. Connect the router to the device.
a. Connect the Gigabit Ethernet cable to the Gigabit Ethernet port on the device.
b. Connect the Gigabit Ethernet cable to the Gigabit Ethernet port on the router.
2. Connect an HDMI display to the device.
a. Connect the HDMI cable to the HDMI port on the device.
b. Connect the HDMI cable to the HDMI port on the HDMI display.
3. Connect the device to a power source.
a. Connect the device to a power adapter.
b. Connect the device power adapter to an electrical outlet.
4. Power on the device.
5. Connecting USB devices to KoiBox-100W.
a. Connect the USB cable to the USB 3.1 Gen 2 Type-A port on KoiBox-100W.
b. Connect the USB cable to the USB 3.1 Gen 2 Type-A port on the USB device.
6. Power on the device.
KoiBox-100W User Guide
Installation and Conguration 14

7. The welcome page appears.
Note
The welcome page may take a few minutes to load.
Initializing KoiMeeter
Warning
Formatting a hard disk will delete all data on it.
Note
The hard disk is optional and requires additional purchase.
1. Power on the device.
The Welcome page appears.
Note
The welcome page may take a few minutes to load.
2. Press OK on the remote control.
3. Select a language.
4. Select Next.
The Network Settings page appears.
5. Congure the Ethernet network settings.
For details, see Conguring Network Settings.
KoiBox-100W User Guide
Installation and Conguration 15

6. Select Next.
The Hard Disk Settings page appears.
7. Congure the recording hard disk settings.
For details, see Conguring Recording Disk Settings.
8. Select Next.
The Perform Equipment Tests page appears.
9. Perform equipment tests.
For details, see Performing Equipment Test.
10. Select Return to Home.
The KoiMeeter Guide page appears.
11. Select Navigation to view the guide.
12. Optional: Select OK to skip the guide.
13. Return to the main page.
• Setup is completed.
• The KoiCode is automatically generated and saved on your device.
Important
The KoiCode is required for starting a 4-way video conference.
For details, see Starting a 4-Way Video Conference.
KoiBox-100W User Guide
Installation and Conguration 16

4. Basic Operations
This chapter describes basic KoiBox-100W operations.
Power Button
Operation User Action Result
Power on Press the button once. The device powers on.
Power o Press and hold the button for 3 seconds. The device powers o.
Force power o Press and hold the button for 8 seconds. The device powers o.
Important
Use this method only when
the device is unresponsive.
Reset Button
Important
• If you forget the password, you can reset the device and log in to manage your
account and password. A temporary account "system-maintainer" is created after
resetting the device. You can log in with the "system-maintainer" account to change
the default "user" account password. The default "user" account has administrator
privileges.
• For security reasons, the "system-maintainer" account is only valid for 24 hours. You
must log in and manage your account settings within 24 hours, or press and hold the
reset button again to re-activate the account.
Operation User Action Result
Basic system
reset
Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System maintainer password: The default
password is the rst MAC address
in uppercase letters without special
characters. For example, if the rst MAC
address is 00-08-9B-F6-15-75, then the
system maintainer password would be
00089BF61575.
Tip
You can nd the rst MAC address
with Qnder Pro or attached to a
label on the device listed as MAC1.
• Reset to the default "system-maintainer"
account.
KoiBox-100W User Guide
Basic Operations 17

Audio Alert
Duration Frequency Description
Short beep (0.5 seconds) 1 • The device is starting up.
• The device is shutting down.
• The user pressed the reset button.
• The operating system was updated.
Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred.
• The system fan is not functioning.
2 • The disk volume is about to reach full capacity
• The disk volume has reached full capacity.
1 • The device was powered o by force shutdown
(hardware shutdown).
LEDs
LEDs indicate the system status and related information when the device is powered on. The following
LED information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see Components.
LED Status Description
System Status Red The device is powered o.
Flashes red every 0.5
seconds
• The system fan is not functioning.
• An error occurred when accessing (read/write) the
data.
Blue The device is powered on.
Flashes blue The device is on standby.
Gigabit Ethernet
speed
Green The network connection is operating at 1 Gbps.
Orange The network connection is operating at 100 Mbps.
O There is no network connection.
Gigabit Ethernet
activity
Green A network connection has been established.
Flashes green The device is being accessed from the network.
O There is no network connection.
User Interface
The KoiBox-100W supports both HDMI display and web browser interfaces for performing video conference
and wireless projection operations.
KoiBox-100W User Guide
Basic Operations 18

HDMI Display Interface
The Wireless Presentation screen displays the wireless projection IP address and PIN code. From this
screen you can create private meetings, join cloud meetings, place video calls, and congure wireless
projection settings.
Web Browser Interface
PIN Code Screen
The screen appears after you enter the screen sharing IP address in your browser’s address bar.
Tip
The PIN code is shown on the HDMI display.
Select Role Screen
Select a role based on the usage scenario.
KoiBox-100W User Guide
Basic Operations 19