AT&T MERLIN LEGEND Release 2.0 MLX Queued Call... Manual

MERLIN LEGEND™
Communications System
Release 2.0
MLX Direct-Line Consoles
Operator's Guide
555-620-134
Issue 1
October 1992

Copyright © 1992 AT&T AT&T 555-620-134
All Rights Reserved Issue
1
Printed in U.S.A.
October 1992
Notice
Every effort was made to ensure that the information in this book was
complete and accurate at the time of printing. However, information is
subject to change.
Federal Communications Commission (FCC)
Electromagnetic Interference Information
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user
required to correct the interference at his own expense. will be
Canadian Department of Communications (FCC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise
emissions set out in the radio interference regulations of the Canadian
Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques
dépassant Ies Iimites applicables aux appareils numériques de la class A
prescrites dans Ie Règlement sur Ie brouillage radioélectrique édicté par
Ie ministère des Communications du Canada.
Trademarks
MEGACOM is a registered trademark and MERLIN LEGEND, MLX-10,
MLX-10D, MLX-28D, MLX-20L, and MERLIN MAIL are trademarks of
AT&T in the U.S. and other countries.
Mirage, StarSet, Supra, and Supra NC are registered trademarks of
Plantronics, Inc.

Contents
About This Guide
■ Conventions
■ Commenting on this Guide
1
2
3
1
About Your Direct-Line
Console
Using Your Direct-Line Console
Language Choice
Direct-Line Console Models
MLX-28D Console with Direct
Selector
MLX-20L Console with
Direct Station Selector
Console Equipment
Line and DSS Buttons
Lights
Console Display
DSS
Station
1-1
1-2
1-4
1-5
1-6
1-8
1-10
1-12
1-14
1-20
1-23
Contents i

Contents
2 Quick Start
2-1
Basic Skills
2-1
Identifying Call Types
2-3
Making a Call
2-6
Answering a Call
2-9
Transferring a Call
2-11
Setting Up a Conference
2-13
3
Feature Finder
3-1
4 Features
4-1
Feature Availability
4-2
Using Features
4-4
Account Code Entry
4-8
Alarm
4-11
ii
Contents

Contents
Alarm Clock
Auto Dial
Barge-In
Camp-On
Conference
Extension Status
Headset Features
Messaging
Night Service
Paging
Park
Reminder Service
System Speed Dial
Timer
Transfer
Features (continued)
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
4-12
4-14
4-16
4-18
4-20
4-23
4-27
4-30
4-38
4-41
4-45
4-48
4-53
4-55
4-56
Contents iii

Contents
A
Feature Codes
A-1
B
Programming Codes
B-1
C
Feature Name Display
Abbreviations
C-1
D
Special Characters
D-1
E
iv
System Specifics
Contents
E-1

The exclamation point in an
equilateral triangle is intended to
alert the user to-the presence of
important operating and
maintenance (servicing)
instructions in the literature
accompanying the product.
IMPORTANT SAFETY INSTRUCTIONS
Always follow these basic safety precautions when using your
telephone equipment. These precautions reduce the risk of
fire, electrical shock, and injury to you and damage to the
equipment.
■ Read and understand all instructions.
■ Follow all warnings and instructions marked on or
packed with the telephone.
■ Do not use the telephone near water, as in a wet
basement. The telephone can be hazardous if
immersed in water. To avoid the possibility of
electrical shock, do not use it when you are wet. If you
accidentally drop it into water, do not retrieve it until
you have first unplugged the line cord from the
modular wall jack. Do not plug the telephone back in
until it has dried thoroughly.
v

Do not use the telephone during electrical storms in
your immediate area. There is a remote risk of
electrical shock from lightning.
Unplug the telephone from the wall outlet before
cleaning. Use a damp cloth for cleaning. Do not use
liquid or aerosol cleaners on the telephone.
Never push objects of any kind into the telephone
through openings or slots. Never spill liquid of any
kind on the telephone.
Do not use the telephone near a gas leak. If you
suspect a gas leak, report it immediately, but use a
telephone away from the area in question. The
telephone’s electrical contacts could generate a tiny
spark. While unlikely, it is possible that the spark could
ignite heavy concentrations of gas.
To reduce the risk of electrical shock, do not
disassemble the telephone. There are no user-
serviceable parts inside. Opening or removing covers
may expose you to hazardous voltages, and incorrect
reassembly can cause electrical shock when the
telephone is used.
Call your sales representative or authorized dealer
when service or repair work is needed.
Auxiliary equipment includes answering machines,
alerts, modems, and fax machines. To connect one of
these devices, you must first have a Multi-Function
Module (MFM).
vi

WARNING:
■ For your personal safety, DO NOT install an
MFM yourself.
■ ONLY an authorized technician or dealer
representative shall install, set options, or
repair an MFM.
■ To eliminate the risk of personal injury due to
electrical shock, DO NOT attempt to install or
remove an MFM from your MLX telephone.
Opening or removing the module cover of
your telephone may expose you to dangerous
voltages.
SAVE THESE INSTRUCTIONS
vii

About This Guide
This guide tells you how to use your console and its operator
features. To understand and use the additional features
available to you and your co-workers, see the MLX-10D,
MLX-28D, and MLX-20L Display Telephones User’s Guide. If
you have questions about this guide or need additional
information, see your system manager. tie or she is a co-
worker responsible for managing the system.
About This Guide 1