AT&T MERLIN LEGEND Release 2.0 MLX Queued Call... Manual

MERLIN LEGEND™
Communications System
Release 2.0
MLX Direct-Line Consoles
Operator's Guide
555-620-134
Issue 1
October 1992

Copyright © 1992 AT&T AT&T 555-620-134
All Rights Reserved Issue
1
Printed in U.S.A.
October 1992
Notice
Every effort was made to ensure that the information in this book was
complete and accurate at the time of printing. However, information is
subject to change.
Federal Communications Commission (FCC)
Electromagnetic Interference Information
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user
required to correct the interference at his own expense. will be
Canadian Department of Communications (FCC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise
emissions set out in the radio interference regulations of the Canadian
Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques
dépassant Ies Iimites applicables aux appareils numériques de la class A
prescrites dans Ie Règlement sur Ie brouillage radioélectrique édicté par
Ie ministère des Communications du Canada.
Trademarks
MEGACOM is a registered trademark and MERLIN LEGEND, MLX-10,
MLX-10D, MLX-28D, MLX-20L, and MERLIN MAIL are trademarks of
AT&T in the U.S. and other countries.
Mirage, StarSet, Supra, and Supra NC are registered trademarks of
Plantronics, Inc.

Contents
About This Guide
■ Conventions
■ Commenting on this Guide
1
2
3
1
About Your Direct-Line
Console
Using Your Direct-Line Console
Language Choice
Direct-Line Console Models
MLX-28D Console with Direct
Selector
MLX-20L Console with
Direct Station Selector
Console Equipment
Line and DSS Buttons
Lights
Console Display
DSS
Station
1-1
1-2
1-4
1-5
1-6
1-8
1-10
1-12
1-14
1-20
1-23
Contents i

Contents
2 Quick Start
2-1
Basic Skills
2-1
Identifying Call Types
2-3
Making a Call
2-6
Answering a Call
2-9
Transferring a Call
2-11
Setting Up a Conference
2-13
3
Feature Finder
3-1
4 Features
4-1
Feature Availability
4-2
Using Features
4-4
Account Code Entry
4-8
Alarm
4-11
ii
Contents

Contents
Alarm Clock
Auto Dial
Barge-In
Camp-On
Conference
Extension Status
Headset Features
Messaging
Night Service
Paging
Park
Reminder Service
System Speed Dial
Timer
Transfer
Features (continued)
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
4-12
4-14
4-16
4-18
4-20
4-23
4-27
4-30
4-38
4-41
4-45
4-48
4-53
4-55
4-56
Contents iii

Contents
A
Feature Codes
A-1
B
Programming Codes
B-1
C
Feature Name Display
Abbreviations
C-1
D
Special Characters
D-1
E
iv
System Specifics
Contents
E-1

The exclamation point in an
equilateral triangle is intended to
alert the user to-the presence of
important operating and
maintenance (servicing)
instructions in the literature
accompanying the product.
IMPORTANT SAFETY INSTRUCTIONS
Always follow these basic safety precautions when using your
telephone equipment. These precautions reduce the risk of
fire, electrical shock, and injury to you and damage to the
equipment.
■ Read and understand all instructions.
■ Follow all warnings and instructions marked on or
packed with the telephone.
■ Do not use the telephone near water, as in a wet
basement. The telephone can be hazardous if
immersed in water. To avoid the possibility of
electrical shock, do not use it when you are wet. If you
accidentally drop it into water, do not retrieve it until
you have first unplugged the line cord from the
modular wall jack. Do not plug the telephone back in
until it has dried thoroughly.
v

Do not use the telephone during electrical storms in
your immediate area. There is a remote risk of
electrical shock from lightning.
Unplug the telephone from the wall outlet before
cleaning. Use a damp cloth for cleaning. Do not use
liquid or aerosol cleaners on the telephone.
Never push objects of any kind into the telephone
through openings or slots. Never spill liquid of any
kind on the telephone.
Do not use the telephone near a gas leak. If you
suspect a gas leak, report it immediately, but use a
telephone away from the area in question. The
telephone’s electrical contacts could generate a tiny
spark. While unlikely, it is possible that the spark could
ignite heavy concentrations of gas.
To reduce the risk of electrical shock, do not
disassemble the telephone. There are no user-
serviceable parts inside. Opening or removing covers
may expose you to hazardous voltages, and incorrect
reassembly can cause electrical shock when the
telephone is used.
Call your sales representative or authorized dealer
when service or repair work is needed.
Auxiliary equipment includes answering machines,
alerts, modems, and fax machines. To connect one of
these devices, you must first have a Multi-Function
Module (MFM).
vi

WARNING:
■ For your personal safety, DO NOT install an
MFM yourself.
■ ONLY an authorized technician or dealer
representative shall install, set options, or
repair an MFM.
■ To eliminate the risk of personal injury due to
electrical shock, DO NOT attempt to install or
remove an MFM from your MLX telephone.
Opening or removing the module cover of
your telephone may expose you to dangerous
voltages.
SAVE THESE INSTRUCTIONS
vii

About This Guide
This guide tells you how to use your console and its operator
features. To understand and use the additional features
available to you and your co-workers, see the MLX-10D,
MLX-28D, and MLX-20L Display Telephones User’s Guide. If
you have questions about this guide or need additional
information, see your system manager. tie or she is a co-
worker responsible for managing the system.
About This Guide 1

About This Guide
Conventions
2
The following typographical conventions are used in this
guide:
■ Bold type is used for telephone buttons.
Press Hold.
■ Italic type is used for emphasis and as a substitute for
information for which you must supply a specific value.
Dial feature code.
■ Constant width type is used for information on
telephone display screens or on a PC screen.
Select Start from the display.
■ Bold constant width type indicates information
that you enter exactly as shown.
Dial #55.
■ A smaller italic font is used for additional information
provided after the step of a procedure:
The green light flashes.
Conventions

About This Guide
Commenting on this Guide
We welcome your feedback on this guide. Please use the
feedback form on the next page. If the form is missing, send
your comments to A. Sherwood, AT&T, 99 Jefferson Road,
Rm. ## 2A25, Parsippany, NJ 07054.
Commenting on this Guide 3

About Your Direct-Line
Console
MERLIN LEGEND™ Communications System supports the
use of multiline consoles. Your Direct-Line Console (DLC) is a
telephone for operators. It has the standard features of the
MLX-28D™ and MLX-20L™ display telephones and features
for performing operator tasks. This chapter provides an
overview of those tasks and describes the console features
and equipment.
About Your Direct-Line Console 1-1

About Your Direct-Line Console
Using Your Direct-Line
Console
Your console operates like other multiline telephones.
Outside lines are assigned to individual buttons called line
buttons. These lines also appear on other company consoles
or telephones. Incoming lines can ring on any of the line
buttons, and several calls can ring simultaneously.
For information on standard features, see the MLX-10D, MLX-
28D, and MLX-20L Display Telephones User’s Guide.
Operator Tasks
1-2
You can use your console to perform the following operator
tasks:
■ answer inside and outside calls
■ transfer inside and outside calls to an extension or an
outside telephone number
■ make inside and outside calls (for example, for co-
workers whose telephones are not set up to make
outside calls)
■ set up conference calls
■ monitor the calling activity of other operators
■monitor the room status in a hotel (if your console is set
up for this task)
■ monitor the status of Calling Group Agents
Using Your Direct-Line Console

About Your Direct-Line Console
Equipment Overview
You can use a console with a headset, speakerphone,
modem, fax machine, or answering machine. To use a fax
machine, modem, or answering machine, your telephone
must have special equipment. See your system manager for
more information.
Using Your Direct-Line Console
1-3

About Your Direct-Line Console
Language Choice
Your system supports operation in three languages, as
follows:
■ MLX-20L and MLX-28D display telephones are
available in three separate versions, with factory-
imprinted buttons in English, French, or Spanish.
■ The system provides prompts and displays in English,
French, or Spanish.
■ Your telephone can operate in English, French, or
Spanish independently of the system language.
■ When operating in English, you set the Reminder
Service and Alarm Clock in 12-hour format (a.m. or
p.m.); in French or Spanish, in 24-hour format.
1-4
Language Choice

About Your Direct-Line Console
Direct-Line Console Models
Your console can be configured with one or two Direct Station
Selectors (DSS). The DSS is a device that adds extension
buttons for one-touch dialing of co-workers’ extensions, or
other inside and outside calling buttons to your console.
A DLC can be one of the following MLX telephones:
■ MLX-28D with or without DSS
■ MLX-20L with or without DSS
Illustrations of the consoles and the DSS follow.
Direct-Line Console Models 1-5

About Your Direct-Line Console
MLX-28D Console with Direct
Station Selector
This illustration shows the components of your MLX-28D
console with the DSS. The descriptions of these components
follow.
1-6
MLX-28D Console with Direct Station Selector

About Your Direct-Line Console
Desk Stand (not shown)
An adjustable stand on the console and
the DSS that allows a 20- or 30-degree
viewing angle
Button Labeling Cards
Cards labeled with the number or
feature assigned to each line button.
Dedicated Feature Buttons
Eight imprinted buttons for most-used features.
Feature
for viewing the Feature screen and
selecting features.
HFAI
(Hands Free Answer on Intercom)
for answering voice-announced calls
wlthout the handset.
Mute
for turning the speakerphone’s micro-
phone on and off.
Speaker
for talking on a call through the
speakerphone without lifting the handset.
Transfer
for sending a call to another telephone
Conf
for adding a line or extension to a
conference call.
Drop
for disconnecting an extension or line
from a conference call.
Hold
for putting a call on hold.
Dialpad
Number pad for dialing telephone numbers.
Direct Station Selector (DSS)
A device that adds extension buttons
and other inside and outside calling
buttons to the console.
Display Buttons
Four imprinted buttons and four
non-imprinted buttons used to view
the different screens and select names,
features, and options from display screen.
Display Screen
2-line by 24 character screen that
shows call information, features,
prompts, date, and time.
Handset
The hand-held part of the console you pick
up, talk into, and listen from.
Line Buttons
28 buttons that can be used to make
and receive calls; unlabeled buttons
are programmable for one-step feature use.
Message Light
A red light that signals a waiting. message.
User Cards and Tray
A slide-out drawer with erasable cards
for noting telephone numbers and
feature codes.
Volume Control
A button used for adjusting the volume of
the speaker, handset, headset, and ringer.
MLX-28D Console with Direct Station Selector 1-7

About Your Direct-Line Console
MLX-20L Console with DSS
This illustration shows the components of your MLX-20L
console with the DSS. The descriptions of these components
follow.
1-8
MLX-20L Console with DSS