QNAP TS-h3088XU-RP User manual

TS-h3088XU-RP
User Guide
Document Version: 1
13/01/2021

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-h3088XU-RP.......................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................8
System Board...........................................................................................................................................9
Drive Numbering.......................................................................................................................................9
Safety Information.......................................................................................................................................10
Installation Requirements............................................................................................................................11
Setting Up the NAS.....................................................................................................................................11
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 13
Installing 2.5-inch Solid-State Drives......................................................................................................13
Replacing Memory Modules...................................................................................................................15
Replacing Expansion Cards................................................................................................................... 19
Hot-Swapping Redundant Power Supply Units......................................................................................23
Replacing Fans.......................................................................................................................................24
Expansion Unit Installation..................................................................................................................... 29
Rail Kits.................................................................................................................................................. 35
QuTS hero Installation................................................................................................................................ 36
Installing QuTS hero Using Qfinder Pro................................................................................................. 36
Installing QuTS hero Using the Cloud Key.............................................................................................38
4. Basic Operations
Power Button.............................................................................................................................................. 41
Reset Button............................................................................................................................................... 41
LEDs........................................................................................................................................................... 42
Audio Alert.................................................................................................................................................. 45
5. NAS Migration
NAS Migration Requirements..................................................................................................................... 46
Status and Setting Changes After NAS Migration...................................................................................... 46
Migrating a NAS..........................................................................................................................................47
6. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 48
Hot-swapping Failed Drives........................................................................................................................48
Recovering Unintentionally Removed Healthy Drives................................................................................ 49
Support and Other Resources.................................................................................................................... 49
7. Glossary
Cloud Key................................................................................................................................................... 50
TS-h3088XU-RP User Guide
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myQNAPcloud Link.....................................................................................................................................50
myQNAPcloud............................................................................................................................................ 50
Qfinder Pro................................................................................................................................................. 50
QuTS hero.................................................................................................................................................. 50
8. Notices
Limited Warranty.........................................................................................................................................51
Disclaimer................................................................................................................................................... 51
GNU Public License....................................................................................................................................51
CE Notice....................................................................................................................................................59
FCC Notice................................................................................................................................................. 59
VCCI Notice................................................................................................................................................ 59
BSMI Notice................................................................................................................................................60
SJ/T 11364-2006.........................................................................................................................................60
2

1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for storage administrators. This guide assumes that the user is knowledgeable
and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage
systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate
actions the user needs to take to prevent personal injury and damage to data and property.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-h3088XU-RP User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-h3088XU-RP
Powered by an Intel® Xeon® W processor, the all-flash TS-h3088XU-RP is designed to deliver a scalable
platform for enterprise-level solutions. Featuring 30 SATA drive bays, this ZFS NAS supports inline data
deduplication and compression, 65536 snapshots, and real-time SnapSync, a disaster recovery solution that
enables you to automatically back up data from one NAS to another. The TS-h3088XU-RP is ideal for I/O-
intensive and latency-sensitive applications, satisfying performance demands in virtualization, data centers,
and mission-critical tasks.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N CPU Memory Power supply
TS-h3088XU-RP-W1250-32G Intel® Xeon® W-1250 32 GB Redundant
TS-h3088XU-RP-W1270-64G Intel® Xeon® W-1270 64 GB Redundant
Component TS-h3088XU-RP-W1250-32G TS-h3088XU-RP-W1270-64G
Processor
CPU Intel® Xeon® W-1250 Intel® Xeon® W-1270
Frequency 6-core/12-thread 3.3 GHz base/4.7 GHz
turbo
8-core/16-thread 3.4 GHz base/5.0 GHz
turbo
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed
memory
32 GB RAM: 2 x 16 GB UDIMM DDR4
ECC
64 GB RAM: 4 x 16 GB UDIMM DDR4
ECC
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Product Overview 4

Component TS-h3088XU-RP-W1250-32G TS-h3088XU-RP-W1270-64G
Memory slots 4 x DDR4 Long-DIMM
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more than
one memory slot, use QNAP modules with identical
specifications.
• Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from starting.
Maximum memory 128 GB RAM: 4 x 32 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 30 x 2.5-inch SATA 6 Gbps
Tip
The drive bays are backward compatible with SATA 3 Gbps
drives.
Drive compatibility 2.5-inch bays:
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Important
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
SSD cache
acceleration support
Supported
Hot-swapping Supported
Network
25 Gigabit Ethernet
ports
2 x 25 GbE SFP28
2.5 Gigabit Ethernet
ports
4 x 2.5 GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots • 1 x PCIe 3.0 x8 (slot 1)
• 2 x PCIe 3.0 x4 (slots 2 and 3)
Important
• One dual-port 25GbE SFP28 network expansion card is pre-
installed on PCIe slot 1.
• Slot 1 will reduce its speed from x8 to x4 if an expansion card
is installed on slot 2.
For details, see System Board.
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Product Overview 5

Component TS-h3088XU-RP-W1250-32G TS-h3088XU-RP-W1270-64G
USB ports • 2 x USB 3.2 Gen 2 (10Gbps) 5V/1A Type-A
• 2 x USB 3.2 Gen 2 (10Gbps) 5V/3A Type-C
HDMI ports 1 x HDMI 1.4b (up to 4096 x 2160 resolution at 30 Hz)
Interface
Buttons • Power
• Reset
Dimensions
Form factor 2U Rackmount
Dimensions (H x W
x D)
88.3 x 481.07 x 515.02 mm
(3.48 x 18.94 x 20.28 in)
Net weight 12.26 kg (27.03 lbs)
Other
Rail compatibility RAIL-A03-57
Note
• Rail kits are not included with the NAS and must be
purchased separately. For details, contact an authorized
reseller or go to http://shop.qnap.com.
• Information on rail kit installation can be found in the
installation guide included in the rail kit package.
Power supply unit 2 x 550W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 53 dB(A)
Note
The sound level was tested at a bystander position, which is
within one meter of the NAS. The test NAS operated at low speed
with the maximum number of drives installed.
Fans System: 3 x 60 mm, 12V DC fans
Operating
temperature
0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-h3088XU-RP 1
Power cord 2
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Product Overview 6

Item Quantity
Ethernet cable 1 x Cat5e
Screws for 2.5-inch drives 120
Quick Installation Guide (QIG) 1
Components
Front Panel
No. Component No. Component
1 Drive activity LED 5 System status LED
2 Drive status LED 6 LAN LED
3 Power button 7 Expansion unit LED
4 10 Gigabit Ethernet LED - -
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Product Overview 7

Rear Panel
No. Component No. Component
1 PCIe low-profile covers 9 Drive status LED
2 25 Gigabit Ethernet ports 10 Power supply unit 1
3 25 Gigabit Ethernet speed LED 11 Power supply unit 2
4 25 Gigabit Ethernet activity LED 12 Reset button
5 USB 3.2 Gen 2 Type-A ports 13 Maintenance port
Note
This port is only for engineering
purposes.
6 2.5 Gigabit Ethernet speed LED 14 2.5 Gigabit Ethernet ports
7 2.5 Gigabit Ethernet activity LED 15 USB 3.2 Gen 2 Type-C ports
8 Drive activity LED 16 HDMI 1.4b port
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Product Overview 8

System Board
No. Component No. Component
1 Memory slot 1 5 PCIe slot 1 (PCIe 3.0 x8)
Note
One dual-port 25GbE SFP28
network expansion card is pre-
installed on PCIe slot 1.
2 Memory slot 2 6 PCIe slot 2 (PCIe 3.0 x4)
3 Memory slot 3 7 PCIe slot 3 (PCIe 3.0 x4)
4 Memory slot 4 - -
Drive Numbering
Front Drive Numbering
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Product Overview 9

Rear Drive Numbering
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
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Product Overview 10

Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the NAS on a rack.
3. Install the drives.
For details, see Installing 2.5-inch Solid-State Drives.
4. Install expansion cards.
For details, see Replacing Expansion Cards.
5. Connect the Expansion Units.
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Product Overview 11

For details, see the following topics:
•Connecting SAS Expansion Units
•Connecting USB Expansion Units
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
For details, see Front Panel.
8. Install QuTS hero.
For details, see QuTS hero Installation.
9. Log on to QuTS hero.
If QuTS hero finds unused disks in your NAS, it will ask you to initialize these disks. Click Initialize to
start the process.
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Product Overview 12

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on removing or installing drives, memory modules, expansion cards, power
supply units, fans, rail kits, and expansion units.
Installing 2.5-inch Solid-State Drives
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Important
• This device only supports drives with a maximum height of 15mm.
• For the list of compatible drive models, go to https://www.qnap.com/compatibility.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
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3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
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b. Push the handle.
5. Power on the NAS.
Replacing Memory Modules
The TS-h3088XU-RP has 4 memory slots. You can increase the memory capacity of the NAS by upgrading
memory modules. For optimal performance, replace memory modules in all four slots at the same time. This
NAS also comes with two or four ECC memory modules. ECC memory modules provide extra protection
from undetected data corruption.
Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP
memory modules from authorized resellers.
Important
• QNAP recommends installing modules in pairs.
• Ensure that each pair uses identical modules.
• Install the pairs in sequence and follow the assigned slots for each pair.
• Install memory modules in groups of two. When installing two memory modules,
install the memory in slots 1 and 3.
• For details on slot numbering, see System Board.
• Use only all ECC memory modules, or all non-ECC memory modules. Installing both
types of memory modules will cause the ECC modules to perform as non-ECC
modules.
Module Pair Slot Number
First pair Slots 1 and 3
Second pair Slots 2 and 4
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Installation and Configuration 15

Warning
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover from the rear half of the device.
a. Loosen the screws.
b. Lift the cover off the device.
5. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
b. Verify that the module has tilted upward and is completely released from the slot.
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Installation and Configuration 16

Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the module by the edges.
d. Carefully slide the module out of the slot.
Warning
• Do not touch the internal components, particularly the metal connectors.
• Do not bend the module.
6. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
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Installation and Configuration 17

c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
7. Attach the case cover on the rear half of the device.
a. Place the cover on the device.
b. Tighten the screws.
8. Connect all cables and external attachments.
9. Power on the device.
10. Verify that the module is recognized by the device.
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Installation and Configuration 18

a. Log on to QuTS hero as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
Replacing Expansion Cards
The TS-h3088XU-RP supports selected expansion cards, some of which require QNAP PCIe brackets.
QNAP-branded expansion cards purchased from the company website are shipped with the brackets
necessary to fit the TS-h3088XU-RP.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Important
• One dual-port 25GbE SFP28 network expansion card is pre-installed on PCIe Gen 3.0
x8 slot 1. Please reserve this slot for the expansion card for optimal performance.
• Slot 1 will reduce its speed from x8 to x4 if an expansion card is installed on slot 2.
• For expansion card slot numbering, see System Board.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specific model of your NAS.
d. Under Category, select the component or device type.
e. Locate a specific component or device model in the list.
f. Optional: Click the corresponding Note icon to view more information.
2. Power off the device.
3. Disconnect the power cord from the electrical outlet.
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Installation and Configuration 19