QNAP TVS-h 74 Series User manual

TVS-hx74
TVS-h474
TVS-h674
TVS-h874
User Guide
Document Version: 3
29/12/2022

Contents
1. Product Overview
About the TVS-hx74................................................................................................................................................... 3
Hardware Specications............................................................................................................................................3
Package Contents...................................................................................................................................................... 7
Components............................................................................................................................................................... 7
Front Panel.............................................................................................................................................................7
Rear Panel.............................................................................................................................................................. 8
Right Panel.............................................................................................................................................................9
Left Panel............................................................................................................................................................. 10
Drive Numbering.................................................................................................................................................10
Safety Information...................................................................................................................................................11
Installation Requirements...................................................................................................................................... 12
Setting Up the NAS.................................................................................................................................................. 13
2. Installation and Conguration
Hardware Installation..............................................................................................................................................14
Drive Installation.................................................................................................................................................14
Replacing Memory Modules.............................................................................................................................. 24
Installing Expansion Cards on the TVS-h474................................................................................................... 28
Installing Expansion Cards on the TVS-h674 and TVS-h874...........................................................................34
Expansion Unit Installation................................................................................................................................38
QuTS hero Installation............................................................................................................................................ 41
Initializing QuTS hero Using Qnder Pro......................................................................................................... 42
Initializing QuTS hero Using the Cloud Installation Website.........................................................................44
3. Basic Operations
Power Button........................................................................................................................................................... 47
Reset Button.............................................................................................................................................................47
USB One Touch Copy Button.................................................................................................................................. 48
LCD Panel..................................................................................................................................................................48
Viewing TCP/IP Settings..................................................................................................................................... 48
Conguring TCP/IP Settings.............................................................................................................................. 48
Viewing Drive Information.................................................................................................................................49
Viewing Shared Folders Information................................................................................................................50
Viewing System Information............................................................................................................................. 50
Powering O the NAS.........................................................................................................................................50
Restarting the NAS..............................................................................................................................................50
Changing the LCD Password..............................................................................................................................51
LCD Error Messages............................................................................................................................................51
LEDs...........................................................................................................................................................................52
Audio Alert................................................................................................................................................................54
4. NAS Migration
QTS NAS Migration.................................................................................................................................................. 56
NAS Migration Requirements............................................................................................................................ 56
Status and Setting Changes after NAS Migration........................................................................................... 56
Migrating a NAS.................................................................................................................................................. 57
Migrating NAS Data Using HBS 3......................................................................................................................58
QuTS hero NAS Migration.......................................................................................................................................61
NAS Migration Requirements............................................................................................................................ 61
Status and Setting Changes After NAS Migration...........................................................................................61
TVS-hx74 User Guide
1

Migrating a NAS.................................................................................................................................................. 62
5. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 64
Hot-Swapping Failed Drives....................................................................................................................................64
Recovering Unintentionally Removed Healthy Drives........................................................................................ 65
Support and Other Resources................................................................................................................................65
6. Glossary
Cloud Key.................................................................................................................................................................. 66
myQNAPcloud.......................................................................................................................................................... 66
myQNAPcloud Link..................................................................................................................................................66
Qnder Pro............................................................................................................................................................... 66
QTS.............................................................................................................................................................................66
QuTS hero................................................................................................................................................................. 66
7. Notices
Limited Warranty..................................................................................................................................................... 67
Disclaimer................................................................................................................................................................. 67
Copyright and Trademarks.....................................................................................................................................67
GNU Public License..................................................................................................................................................68
CE Notice...................................................................................................................................................................75
UKCA Notice..............................................................................................................................................................75
FCC Notice.................................................................................................................................................................75
VCCI Notice............................................................................................................................................................... 76
BSMI Notice.............................................................................................................................................................. 76
SJ/T 11364-2006........................................................................................................................................................77
2

1. Product Overview
This chapter provides basic information about the QNAP TVS-hx74 NAS.
About the TVS-hx74
The TVS-hx74 series is powered by an Intel® Pentium® Gold G7400, Intel® Core™ i3, Intel® Core™ i5, Intel®
Core™ i7, or Intel® Core™ i9 processor. The NAS supports SATA 6 Gbps drives (backward compatible with
SATA 3 Gbps), and is equipped with two 2.5 Gigabit Ethernet ports, two PCIe Gen 4 slots, two USB 3.2 Gen 2
Type-A ports, and one USB 3.2 Gen 2 Type-C port for various applications and expansion options.
Hardware Specications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third
party invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TVS-h474-PT-8G 4 8 GB Single
TVS-h674-i3-16G 6 16 GB Single
TVS-h674-i5-32G 6 32 GB Single
TVS-h874-i5-32G 8 32 GB Single
TVS-h874-i7-32G 8 32 GB Single
TVS-h874X-i9-64G 8 64 GB Single
Component TVS-h474-PT-8G TVS-h674-i3-16G
TVS-h674-i5-32G
TVS-h874-i5-32G
TVS-h874-i7-32G
TVS-h874X-i9-64G
Processor
CPU Intel® Pentium® Gold
G7400
• TVS-h674-i3-16G:
Intel® Core™
i3-12100
• TVS-h674-i5-32G:
Intel® Core™
i5-12400
• TVS-h874-i5-32G:
Intel® Core™
i5-12400
• TVS-h874-i7-32G:
Intel® Core™
i5-12400
• TVS-h874X-i9-64G:
Intel® Core™
i9-12900
TVS-hx74 User Guide
Product Overview 3

Component TVS-h474-PT-8G TVS-h674-i3-16G
TVS-h674-i5-32G
TVS-h874-i5-32G
TVS-h874-i7-32G
TVS-h874X-i9-64G
Frequency 2-core/4-thread 3.7 GHz
burst
• TVS-h674-i3-16G: 4-
core/8-thread 4.3
GHz burst
• TVS-h674-i5-32G: 6-
core/12-thread 4.4
GHz burst
• TVS-h874-i5-32G: 6-
core/12-thread 4.4
GHz burst
• TVS-h874-i7-32G: 12-
core/20-thread 4.9
GHz burst
• TVS-h874X-i9-64G:
16-core/24-thread 5.1
GHz burst
Architecture x86 64-bit
Encryption engine AES-NI
Graphics Intel® UHD Graphics 710 • TVS-h674-i3-16G:
Intel® UHD Graphics
730
• TVS-h674-i5-32G:
Intel® UHD Graphics
770
• TVS-h874-i5-32G:
Intel® UHD Graphics
770
• TVS-h874-i7-32G:
Intel® UHD Graphics
770
• TVS-h874X-i9-64G:
Intel® UHD Graphics
770
Memory
Pre-installed memory 8 GB RAM: 1 x 8 DDR4
SODIMM
• TVS-h674-i3-16G: 16
GB RAM: 1 x 16 DDR4
SODIMM
• TVS-h674-i5-32G: 32
GB RAM: 2 x 16 DDR4
SODIMM
• TVS-h874-i5-32G: 32
GB RAM: 2 x 16 DDR4
SODIMM
• TVS-h874-i7-32G: 32
GB RAM: 2 x 16 DDR4
SODIMM
• TVS-h874X-i9-64G: 64
GB RAM: 2 x 32 DDR4
SODIMM
Memory slots 2 x SODIMM DDR4
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with identical
specications.
• Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from
starting.
Maximum memory 64 GB (2 x 32 GB)
Flash memory 5 GB (dual-boot OS protection)
Storage
TVS-hx74 User Guide
Product Overview 4

Component TVS-h474-PT-8G TVS-h674-i3-16G
TVS-h674-i5-32G
TVS-h874-i5-32G
TVS-h874-i7-32G
TVS-h874X-i9-64G
Drive bays 4 x 3.5-inch SATA 6 Gbps 6 x 3.5-inch SATA 6 Gbps 8 x 3.5-inch SATA 6 Gbps
Tip
The drive bays are backward compatible with SATA 3 Gbps
drives.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Note
For the list of compatible drive models and expansion cards,
go to https://www.qnap.com/compatibility.
M.2 SSD slots 2 x PCIe Gen 3 x2 NVMe 2 x PCIe Gen 4 x4 NVMe 2 x PCIe Gen 4 x4 NVMe
SSD cache acceleration
support
This device supports SSD cache acceleration for all drives.
Hot-swapping The device supports hot-swapping drives except for the following:
M.2 SSDs
Network
2.5 Gigabit network
interface
2 x 2.5 GbE RJ45
Note
These ports provide 2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps
network connection speeds.
10 Gigabit network
interface
- - TVS-h874X-i9-64G: 2 x
10GBASE-T
External I/O Ports & Expansion Slots
PCIe slots • Slot 1: PCIe Gen 4 x16
(CPU)
• Slot 2: PCIe Gen 3 x2
(PCH)
• Slot 1: PCIe Gen 4 x16
(CPU)
• Slot 2: PCIe Gen 4 x4
(PCH)
• Slot 1: PCIe Gen 4 x16
(CPU)
• Slot 2: PCIe Gen 4 x4
(PCH)
Tip
For the list of compatible drive models and expansion cards,
go to https://www.qnap.com/compatibility.
USB ports • 1 x USB 3.2 Gen 2 Type-C
• 2 x USB 3.2 Gen 2 Type-A
HDMI ports 1 x HDMI 1.4b
Interface
Display panel Monochrome backlit LCD display
TVS-hx74 User Guide
Product Overview 5

Component TVS-h474-PT-8G TVS-h674-i3-16G
TVS-h674-i5-32G
TVS-h874-i5-32G
TVS-h874-i7-32G
TVS-h874X-i9-64G
Buttons • Power
• Reset
• LCD enter
• LCD select
• USB One Touch Copy
Dimensions
Form factor Tower Tower Tower
Dimensions (H x W x D) 188.2 x 199.3 x 279.6 mm
(7.41 x 7.85 x 11.01 in)
188.2 x 264.3 x 279.6 mm
(7.41 x 10.41 x 11.01 in)
188.2 x 329.3 x 279.6 mm
(7.41 x 12.96 x 11.01 in)
Net weight 6.60 kg (14.55 lbs) 6.55 kg (17.90 lbs) 7.06 kg (20.79 lbs)
Others
Power supply unit 1 x 250W, 100-240V AC,
50/60Hz
1 x 250W, 100-240V AC,
50/60Hz
1 x 350W, 100-240V AC,
50/60Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
• This battery is a button battery. If swallowed, a lithium
button battery can cause severe or fatal injuries within 2
hours. Keep batteries out of reach of children.
• To avoid potential battery explosion, causing injury or
damage to components, ensure that you replace the
existing battery with a battery of the same type.
Important
Dispose of used batteries according to local regulations or the
instructions of the battery manufacturer.
Fans • System: 1 x 120 mm,
12V DC fans
• CPU: 1 x 60 mm, 12V
DC fan
• System: 2 x 92 mm,
12V DC fans
• CPU: 1 x 60 mm, 12V
DC fan
• System: 2 x 120 mm,
12V DC fans
• CPU: 1 x 60 mm, 12V
DC fan
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
TVS-hx74 User Guide
Product Overview 6

Package Contents
Item Quantity
TVS-hx74 NAS 1
Power cords 1
Ethernet cable 1 x Cat5e (RJ45)
Screws for 3.5-inch drives • TVS-h474-PT-8G: 16
• TVS-h674-i3-16G: 24
• TVS-h674-i5-32G: 24
• TVS-h874-i5-32G: 32
Screws for 2.5-inch drives • TVS-h474-PT-8G: 12
• TVS-h674-i3-16G: 18
• TVS-h674-i5-32G: 18
• TVS-h874-i5-32G: 24
Heatsinks for M.2 SSDs 2
Drive tray keys 2
Quick Installation Guide (QIG) 1
Components
Front Panel
Note
This image shows the TVS-h874.
TVS-hx74 User Guide
Product Overview 7

No. Component No. Component
1 Status LED 7 LCD select button
2 LAN LED 8 Drive LEDs
3 USB LED 9 Power button
4 M.2 SSD LEDs 10 USB One Touch Copy button
5 LCD panel 11 USB 3.2 Gen 2 Type-A port
6 LCD enter button - -
Rear Panel
Note
This image shows the TVS-h874.
No. Component No. Component
1 PCIe full-height cover
Note
This is a full-height cover on the
TVS-h674 and TVS-h874, and a
low-prole cover on the TVS-h474.
7 USB 3.2 Gen 2 Type-C port
2 Reset button 8 2.5 Gigabit Ethernet speed LED
3 PCIe full-height cover
Note
This is a full-height cover on the
TVS-h674 and TVS-h874, and a
low-prole cover on the TVS-h474.
9 2.5 Gigabit Ethernet activity LED
4 HDMI port 10 Kensington security slot
5 2.5 Gigabit Ethernet ports (RJ45) 11 Power input
TVS-hx74 User Guide
Product Overview 8

No. Component No. Component
6 USB 3.2 Gen 2 Type-A port - -
Right Panel
Note
This image shows the TVS-h874.
No. Component No. Component
1 Memory slot 1 3 M.2 SSD slot 1
2 Memory slot 2 4 M.2 SSD slot 2
TVS-hx74 User Guide
Product Overview 9

Left Panel
No. Component No. Component
1 PCIe slot 1 (PCIe 4.0 x16) 2 PCIe slot 2 (PCIe 4.0 x4)
Note
This PCIe slot is a Gen 3.0 x2
on the TVS-h474-PT-8G.
Drive Numbering
TVS-h474-PT-8G
TVS-hx74 User Guide
Product Overview 10

TVS-h674-i3-16G, TVS-h674-i5-32G
TVS-h874-i5-32G
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
TVS-hx74 User Guide
Product Overview 11

• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
• To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device
before installing or replacing system components.
System Battery
• This product contains a button battery.
• If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours.
• Keep batteries out of reach of children.
• If you think batteries may have been swallowed or placed inside any part of the body, seek immediate
medical attention.
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
• The device is not suitable for use in locations where children are likely to be present.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
TVS-hx74 User Guide
Product Overview 12

Category Item
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or installing
NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
•Installing M.2 Solid-State Drives
3. Optional: Replace or install additional memory modules.
For details, see Replacing Memory Modules.
4. Optional: Install expansion cards.
For details, see the following topics:
•Installing Expansion Cards on the TVS-h474
•Installing Expansion Cards on the TVS-h674 and TVS-h874
5. Optional: Connect expansion units.
For details, see the following topics:
•Connecting SATA JBOD Expansion Units
•Connecting USB Expansion Units
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
8. Install QuTS hero.
For details, see QuTS hero Installation.
9. Log on to QuTS hero.
TVS-hx74 User Guide
Product Overview 13

2. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives, memory modules, expansion cards, and expansion
units.
Drive Installation
The TVS-hx74 series is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2
solid-state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Remove the drive tray.
a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
TVS-hx74 User Guide
Installation and Conguration 14

b. Pull the tray handle outward.
c. Pull the tray out.
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
TVS-hx74 User Guide
Installation and Conguration 15

b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels to lock the drive to the tray.
d. Optional: Attach the screws to further secure the drive.
TVS-hx74 User Guide
Installation and Conguration 16

4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Lock the tray.
TVS-hx74 User Guide
Installation and Conguration 17

5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Remove the drive tray.
a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
TVS-hx74 User Guide
Installation and Conguration 18

b. Pull the tray handle outward.
c. Pull the tray out.
3. Install a drive on the tray.
a. Remove the right fastening panel from the drive tray.
TVS-hx74 User Guide
Installation and Conguration 19