Quaildigital Pro10 User manual

Pro10
Headset System
Installation Manual

page 2
This guide specifies how the Pro10 headset system should be installed and commissioned.
The LEDs on the base, registration point and headset use a sequence of colours and pulses to
indicate the status of the system and the item, which are explained in this guide.
Contents
Pre-Installation Procedure
Tools required to install Pro10 system page 3
Pro10 system components
Step 1 - Charging headsets
Step 2 - Pre-installation survey
Step 3 - Locating base stations
Step 4 - Conducting your range test page 5
Step 5 - Positioning the registration point
Installation Procedure
Step 6 - Installing base stations and registration point page 6
Step 7 – Connecting base stations and registration point page 7
Step 8 - Synchronising base stations
Step 9 - Setting up the charger page 8
Step 10 - Registering headsets
Step 11 - Testing the installation page 9
Appendix A - Headset battery fitting page 10
Appendix B - Headset functionality & system troubleshooting page 11
Appendix C - Pro10 products and codes page 12

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Pre-Installation Procedure
Tools required to install Pro10 system:
•Phillips screwdriver •Category 5/6/7 network cable
•drill with 1/8” masonry bit •RJ45 crimp tool
•pencil •cable stripper
•tape measure •network cable tester
•1m patch cable
Pro10 system components:
Q-P10HS - headset(s) including battery and headband or neckband
Q-P10BS - base station(s) with 48v power supply
Q-P10CH - 6 port headset charger with 5v power supply
Q-P10RP - registration point
Q-P10SHELF - shelf for headset charger (optional)
Step 1 - Charging headsets
Unpack the Q-P10CH charger(s) and Q-P10HS headsets. Power-up the charger(s) using the 5v power
supply supplied in the box. The green power light will illuminate. Place the batteries into the headsets
(see Appendix A) and place the headsets into the charger ports. The headset LED is blue and will
quick-pulse every second if unregistered and pulse every 4 seconds if registered when not charging.
They pulse blue once every 10s when charging and then turn solid blue when fully charged. Charging
from flat can take up to 4 hours.
Step 2 - Pre-installation survey
The system will work to specification if the headsets have uninterrupted range coverage in all
operational areas asked for by the client, which may require the installation of more than one base
station. It’s normal practice to exclude plant rooms, lift shafts, cold stores and stair wells from the
coverage required. Before installing the equipment, you should confirm the areas that require
coverage (inside and outside) with the customer. Note that the battery chargers must be located well
within the coverage area, never out of range nor at the edge of range of a base station.
Step 3 - Locating base stations
Review Network coverage A and B on page 4, as examples of suggested base station positions in two
typical premises layouts.
In Network coverage A, the size of the premise is relatively small and can be covered fully using a
single base station, located just outside the main floor area to reduce visual impact. In the Network
coverage B example, the premises are much larger and three base stations are required to give full
coverage in all areas of the ancillary and main floor spaces.
Always apply these rules when deciding on locating the base station(s):
•Never place bases in cupboards, behind pipework, above ceilings, above or in cable trays, above
lighting networks, around air-conditioning ducts, around electricity control boards and structural
metalwork. All of these will significantly reduce range.

page 4
•Always locate your base stations so that they have, as much as possible, clear line of sight in the area
you want to cover. Any solid wall, doorway, fridge, plant room area or mezzanine floor in immediate
proximity in front of the base station will reduce range.
•The base station must be positioned upright on the wall and secured with both attaching screws.
•The base should be located a minimum 3m (9ft) from floor level unless the ceiling is lower, in which
case as high as you can.
In Network coverage A, a single base is sufficient. The shading shows how the range of a single base
covers the whole premises in this instance.
In Network coverage B, three bases are required to cover the three separate distinct areas. When
planning the positioning of the bases there should be a 5m (15ft) overlap in the signal from two
interconnecting bases to allow the headsets to switch between bases seamlessly. If the call drops
when moving from one base to another, move them closer together by at least 5m.
Slave base station 2
Network coverage A - Small store layout Network coverage B - Large store layout
Stock room Staff
room
Cash desks
Base station
Charger & headsets
Stock room/loading bay
Firewalls
Primary base station
Staff
room
Plant
room
& prep
area
Secondary base station
Network cable
Charger & headsets
Base station
network coverage
Secondary base station

page 5
figure 1 - Registration point connections
Step 4 - Conducting your range test
To conduct your range test, you should temporarily locate
your first base station in the optimal position you think is
correct for delivering maximum range.
Then, temporarily connect the registration point to the
base station with a Cat 5 patch cable from the base to the
registration point.
Power up the base station using the 48v power supply and
an extension cable. Leave it for 2 minutes to boot-up (LEDs
on the front of the base station will start amber and then
revert to standby mode of red and green). The registration
point will start to flash amber and then revert to pulsing
green every 10 seconds.
Take a headset and hold the talk button side to the registration point (within 15cm) to register it. The
registration point LED will fast blink green and then give a solid green LED for 3 seconds to indicate
registration complete. Then hold the headset to your ear. You will hear a single tone in your ear when
it has synchronised with the system, which may take several seconds.
Then press the page button to talk and conduct a walk test (you can hear yourself in the headset).
When the audio breaks up, you’re out of range. Either move the base to another location if you think
its coverage could be improved or add additional bases to gain better coverage. If you add additional
bases, note where the range of the first base station ends and when you move to the second base
station position, remember to allow for 5 metres of cross-over range.
Step 5 - Positioning the registration point
Once you’ve decided on the position of the base station(s),
you should position the registration point. It should always be
connected AFTER the first base and if there are multiple bases
it can be placed anywhere in the chain of bases but always
before the last one. To prevent tampering, it’s recommended
to locate the registration point in a staff-only area. It needs to
be accessible to the users, so should never be more than 1.8m
above floor level and must be in range of a base station. (see
figure 2).
Base station
100mm from
ceiling
Registration point
1.8m from floor
so user can
monitor LEDs on
base station
figure 2 - Equipment wall placement

Installation Procedure
Step 6 - Installing base stations and registration point
Once you’re confident that the bases are well sited, you should start your installation.
Use the cardboard templates provided in the base & the registration point boxes to mark the wall with
the correct fixing position.
Place the base station(s) at least 3m (9 ft) from finished floor level FFL (figure 2). The higher the better,
but NEVER above ceiling tiles.
A 24hr continuous power socket should be provided close to the position of the first base.
A single power supply will be enough for two bases plus the registration point over a maximum of
200 metres Cat5 cable length. If your installation requires more than two bases (plus the registration
point), a second 24hr continuous power supply should be provided in the line (see figure 3)
Note: power supplies can be located anywhere in the chain (i.e. any base can take the power feed).
page 6
Out socket In socket
RJ45 Out RJ45 OutRJ45 In RJ45 In
Primary
base station
Secondary
base station
Secondary
base station
RJ45 Out RJ45 OutRJ45 In RJ45 In
Secondary
base station
Secondary
base station
Power supply Power supply
max 100m max 100m max 100m max 100m
max 200m
figure 3 - Multi base station and registration point connections
Primary
base station
Secondary
base station
Secondary
base station
Secondary
base station
Secondary
base station
Registration
point

page 7
Step 7 - Connecting base stations and registration point
Daisy chain base stations together with Cat5 network cables (figure 3). The initial base station will
have a network cable connected to the ‘network out’RJ45 socket and the last in line will only have a
connection on its ‘network in’ RJ45. The beginning and end of the daisy chain. The registration point
forms part of the daisy chain and is connected in
the same way as the bases.
When using Cat6 or Cat7 network cable you should
install faceplate RJ45 sockets and connect to the
bases with patch leads. Terminating Cat6 or Cat7
cable with RJ45 plugs is notoriously difficult and
can result in poor terminations. If you’re using Cat5
cable, follow the terminating guide in figure 4.
Figure 3 illustrates how the bases and registration point interconnect. Connect the 48v power supply from
a single socket outlet, powered 24hrs a day. Note the LED colours on the primary and secondary bases. The
primary shows red and green LEDs. The base station without a data cable going into the RJ45‘IN’ socket
always defaults as the primary base. The bases with a data cable in the‘IN’ and ‘OUT’ ports automatically
default to being secondary bases. They show two green LEDs.
Step 8 - Synchronising base stations
As you connect the Cat5 cables to the bases they will power-up and start to synchronise. Their LEDs
will turn AMBER and then RED/GREEN if it’s the primary base and GREEN/GREEN if it’s a secondary
base. The registration point LED will also start AMBER and then pulse GREEN. When you’ve connected
the bases and the registration point, and the LEDs have illuminated, the system needs to run through
the synchronisation process. To start the process, press the sync button on the underside of the
registration point for 15 seconds.
The LEDs on all the bases and registration point will flash AMBER again to start with. It will then repeat
the colour changes described below. The process could take up to 10 minutes. Once completed, the
system is synchronised and ready to use.
NOTE: If the registration point LED turns RED immediately it means you’ve connected it incorrectly in
the chain. There must be cable from the OUT of a base into the IN of the registration point.
Power - Amber
Status - Amber
Sync in progress
Power - Red
Status - Green
Primary base station standby mode
Power - Green
Status - Green
Secondary base station standby mode
figure 5 - Base station LEDs and registration point sync button Sync button
figure 4 - Type B RJ45 termination colour code
brown
brown/white
green
blue/white
blue
green/white
orange
orange/white

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Step 9 - Setting up the charger
The Q-P10CH charger(s) are likely to be located in
the staff room, manager’s office or other back-
office area always ensuring that the headsets
remain in good range of a base station. The
charger(s) can be wall mounted on a shelf
(Q-P10SHELF).
The charger uses the 5v Q-PSU5 power supply.
The green LED indicates that the charger is
powered on.
Headset LEDs pulse blue every 10 seconds
while charging. The LED turns solid blue when
fully charged. Batteries are fully charged from
discharged in about 4 hours.
Step 10 - Registering headsets
To register the headsets follow this procedure:
•Make sure all the headsets you wish to register have a charged battery inserted and the LED is
flashing blue. Flashing blue every second indicates that the headset is not registered.
•One at a time hold each headset just in front of the registration point, the flashing LED on the
headset facing the registration point. The registration point LED will fast-flash green and then turn
solid green for 3 seconds to signify registration of that headset is complete.
•Give the headset a couple of seconds to settle. You’ll hear a single tone in your ear. Press to talk,
speak, and hear yourself.
•The headset LED pulses once every 4 seconds when registered and in normal stand-by mode. If the
LED flashes quicker, every second, it means the headset isn’t registered, so repeat the process.
•Once registered and audio checked place the headset back in the charger for a few minutes to
synchronise with the wider system.
•Repeat the process until all the headsets are registered.
•If you are adding headsets to a system that’s already in use, you can run this process even when
people are using other headsets at the time.

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Note:
1. If you present a headset but the registration point doesn’t start to fast-flash GREEN it means that
the headset is already registered to that system, so no further action needed on that headset.
2. If the registration point LED fast-flashes GREEN and then turns solid RED, it means that there’s a
problem initialising the headset, put it aside and try again. If it continues, see headset fault guide.
3. If the registration point LED flashes AMBER>RED it means that the headset is programmed to a
different set of global frequencies and will need to be returned to your service provider.
Step 11 - Testing the installation
Once all headsets have been registered onto the system conduct a final full range test using 2
people with headsets. You should walk slowly through all areas on all floors to confirm uninterrupted
communication with the other headset wearer.
As you move round the store, go to each base station. Look up. When you push the page button on
the headset the status LED on the base station you’re standing close to will flash. This signifies that it
has picked up your headset signal, and therefore is working properly. Carry out the same check with
each base. More detail on headset functionality and troubleshooting are detailed in Appendix B.

Appendix A - Headset battery fitting
Headsets should always be placed in the charger when not in use. The battery should not be removed
from the headset except when being replaced.
Battery fitting and removal
1. The headset will ship without the
battery inserted. Unclip and remove
the circular battery cover, there are
two small gaps to gently pry the cover
off with your nail or a soft plastic lever.
Slide in the battery into position.
2. Replace the circular battery cover
gently snapping it back into position.
3. Battery removal is the reverse
process.
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2
3
1

Headset audio Status Next steps
Bloop-bleep Call drop Either you’ve moved out of range of base
(move towards it). Or base has no power,
check LEDs on front of base. If LEDs out or
AMBER, call Tech support.
2 beeps every 10 seconds Out of range Headset is not in range of base. Move
towards a base OR the base has no power,
check LEDs on front of base. If LEDs out or
AMBER, call Tech support.
3 beeps every 60 seconds Battery low Put headset in charger and take another
headset.
1 beep every 3 seconds
(and fast flashing LED)
Registration required Headset is working but needs to be
registered on the system.
Appendix B – Headset functionality and system troubleshooting
page 11
Fault/symptoms Action
Headset has been in
charger, but LED isn’t
flashing
Determine whether it’s a headset or battery fault. Swap the battery
from one in a working headset. If changing the battery clears the fault,
then throw away the faulty battery and order a new one. If not, send
back for headset repair/replacement.
Headset LED is pulsing as
normal every 4 seconds
but audio not working’
Put the headset back into the charger for at least 10 seconds. This
should reset the headset. If it doesn’t, remove the battery from the
headset then replace it again. If this doesn’t clear the fault, send the
headset for repair/replacement.
Headsets aren’t working
in an area they previously
did work in
Locate the base serving the area where coverage has gone. Confirm
two LEDs on the base are red and green (primary) or both green
(secondary). Press the talk button on your headset, the lower LED on
the base should flash green. If the LED is amber in colour or doesn’t
flash green, you have a suspected faulty base station. Call Tech support.

Quail Digital
92 Lots Road
London SW10 0QD
United Kingdom
www.quaildigital.com
13 Feb 2019
Appendix C - Pro10 products and codes
Pro10 Headset
Q-P10HS
Pro10 Charger
Q-P10CH
Pro10 Neckband
Q-P10NB
Pro10 Base Station
Q-P10BS
Pro10 Charger Shelf
Q-P10SHELF
Pro10 Registration Point
Q-P10RP
Pro10 Headband
Q-P10HB
Pro10 Battery
Q-P10BAT