Quaildigital Pro9 User manual

Pro9
Headset System
Installation Manual
Scan first to view
installation video

page 2
This guide specifies how the Pro9 headset system should be installed and commissioned.
The LEDs on the base and headset use a sequence of colours, flashes and pulses to
indicate the status of the system and the item, which are explained in this guide.
CONTENTS
Preface page 3
Introduction page 3
What’s in the box page 3
Tools, cabling and equipment required page 3
System overview page 4
Installation procedure page 4
Appendix A Cat5 cable termination page 10
Appendix B Installing Pro9 system using existing cabling to page 11
connect the base station to the DTM located in
the order point (Q-P9NTEXT x1 Q-PNTINT x1)
Appendix C Installing Pro9 system using existing cabling to page 13
connect the base station to the DTM located in
the building (Q-P9JB x2)
Appendix D Pro9 auxiliary connections (Q-P9ACB) page 14
Appendix E Pro9 repeaters (Q-P9REP) page 15
Appendix F Pro9 table service (Q-P9BSTS) page 16
Appendix G Adjustments in system set up (connecting a page 17
computer to Pro9 base station)
Appendix H Connecting a computer to Pro9 base station page 18
using a wireless adaptor
Appendix I Setting up Pro9 as dual lane/tandem configuration page 20
(Q-P9BSDL)
Appendix J Recording a‘Pull forward’ message page 23
Trouble shooting page 25
Manufacturer’s notes page 27
Regulatory notices page 28
Pro9 system components page 29

page 3
Preface
Quail Digital Pro9 is a wireless headset system designed to facilitate order-taking in the drive-thru lane
of a quick service restaurant. Team members wearing wireless headsets communicate with customers
through a remote order point containing a microphone and speaker which activate on arrival of
their vehicle at the post. Headset users can communicate with the customers, and on a private
channel, with each other. The system uses the internationally approved DECT telephony standard
and specification for transmission. Page 28 of this manual lists the Pro9 system components. The sale,
installation and support of the product is undertaken by organisations and individuals known to or
appointed by Quail Digital.
Introduction
This manual is aimed at the technician level reader who is expected to be familiar with all safety
precautions relevant to the use of electrical equipment.
The Pro9 system differs from other drive-thru headset systems as it is digital all the way from the
order point to the headset. This improves audio quality, clarity and acts as a shield from external
interference.
If you are unfamiliar with Quail Digital products, you are encouraged to watch our training films on
this product before you start the installation and to follow the installation steps in the order presented
in this guide.
Quail Digital uses direct burial Cat5 or ISP 22AWG Belden cable for the link between the order post
and the base station and always recommends these solutions. Proprietary or recommended cables
used by other headset suppliers have been tested with Pro9 and can be used if already in the ground
(subject to testing).
What’s in the box
•Pro9 Headset (Q-P9HS) (optional items)
•Pro9 Base Station (Q-P9BS) •Pro9 Repeater (Q-P9RP)
•Pro9 Charger (Q-P9CH) •Pro9 accessory kit
•Pro9 Drive-Thru Module (Q-P9DTM) -Junction Box (Q-P9JB)
•Pro9 Speaker & enclosure (Q-P9SPK) -Auxiliary Connection Box (Q-P9ACB)
•Pro9 Microphone & enclosure (Q-P9MIC) - Network Termination Box (P9NTEXT or
•Acoustic foam (Q-P9FOAM) Q-P9NTINT)
Tools, cabling and equipment required
•Small terminal flat blade screwdriver •Cat5 cable tester
•Cordless drill •Direct burial specification Cat5 or ISP 22AWG
•Tape measure Belden cable
•Spirit level •RJ45 connectors (up to 4)
•Marker pen •Multimeter
•Cable strippers/diagonal side cutters •Stepladder
•Cat5 cable crimping tool •Laptop or phone for setup
•Cat5 patch lead

page 4
Installation procedure
Step 1 The 8-port charger, power supply and metal hanger are
in the box (Q-P9CH). Wall mount the charger in the manager’s
office or other secure location close to a power socket using the
template provided in the box. There are two key slots on the rear
for mounting and one screw hole under the cap in the third battery
slot from the left on the bottom battery row to secure the charger
to the wall. Plug in the power supply lead to the charger feeding
the cable through the securing gates. Attach the hanging bar
before mounting to the wall.
Step 2 Plug the power supply into a mains socket. The power LED
bottom right will illuminate RED. Insert each battery into a slot. The
individual LEDs will be solid red when charging and turn solid green
when fully charged. On occasion new batteries may get warm
during charging. If this happens, the LED will go out and charging
will stop to protect the battery until it cools down, this is normal.
Step 3 Remove the microphone (Q-P9MIC) and speaker (Q-P9SPK) from their boxes. The microphone
is positioned against the top grill of the order point. Use the silver pre-drilled mounting bracket to fix
securely where you can. There should be no gap between the face of the microphone and the grill,
and the grill should have as many holes as illustrated in Figure 3. If it doesn’t, consider drilling more
holes to maximise the effectiveness of microphone.
Step 4 Place the acoustic foam provided around the microphone to provide extra acoustic protection.
Step 5 Use the same procedure as in Step 3 above to mount the speaker against the lower grill.
Figure 2 - Pro9 charger
System overview
Figure 1 - Pro9 single lane with repeaters
PRO9 DRIVE THRU MODULE
Q-P9DTM
Loop 1
Lane 1 base
Repeater 2 Repeater 1
Lane 1 DTM
Order
point 1
Mic
Spk

Step 6 Fit the Drive-Thru Module
(Q-P9DTM) into to the order point using
the flanges and four screws. If the DTM
does not fit or cannot be mounted in the
order point, go to Step 10.
Step 7 Install the cable from the DTM in the order
point, through the existing underground conduit(s)
to the likely location of the base station (Q-P9BS)
in the kitchen area. Then, connect both ends of
the cable to the internal and external network
termination boxes. For Cat5 cabled sites refer to
Appendix A, page 10.
Step 8 Plug in the black Cat5 cable and the speaker
and the microphone to their respective sockets on
the DTM as shown.
Step 9 Before connecting the loop to the DTM
ensure you have checked the loop
lead-in wires for continuity. If this test fails, check/
test or replace the loop as required. If the test
is successful, proceed to connect loop lead-in
wires to the screw terminals of the DTM as shown,
remembering to fit the weatherproof cover
provided.
Note: loop wire twists must be maintained
up to the point of connection
page 5
PRO 9 DRIVE THRU MODULE
Q-P9DTM
Figure 4 - Pro9 Drive-Thru Module (DTM)
Figure 3 - Order point assembly
Drive-Thru Module
Speaker
Microphone
Figure 5 - Loop connection
Connection
to sonar
Connection
to mic
Connection
to speaker
Connection
to loop
Connection
to base

Step 10 If the order point is physically too small to house the DTM or if the ambient temperature
in the order point might exceed 40°C (104°F) on a regular basis, the DTM can be located internally.
In doing so you will need to cut and remake the speaker and microphone connections using the
Junction Boxes (Q-P9JB) - ordered separately. See Appendix C for this procedure.
Step 11 Choose a location to mount the base
station with as much clear space around it
to optimize the transmission range. Use the
template to locate the fixing holes. The power
supply should be close by.
Note: there are no user adjustable settings
inside the base station
Step 12 If there is a lane timer and/or a chime speaker to be connected to the system, refer to
Appendix D.
Step 13 Plug in the Cat5 cable from the internal junction box (Q-P9NTINT) into the base station. On
powering up the base station, the speaker in the post will beep four times. This is the system carrying
out checks to ensure that the speaker and mic are connected properly and operational. The LED will
flash amber and then turn constant RED when ready and on standby. If the LED is flashing red or
amber, see‘Trouble shooting’on page 25.
page 6
Figure 6 - Positioning the base station

Step 14 Now register the headsets to the base station. Take the
charged batteries and insert one into each headset. The headsets
will pulse white initially then red when not registered. Hold the
headset to the base station as shown. The LED on the end of the
boom will fast-flash green during the registration process, then
pulse green on and off when registered. Repeat this process one
at a time until each headset is registered.
Step 15 To test the audio link to the order
point, have someone go out to the order
point. Press vehicle detection override on
the base station. The microphone at the
order point is live. Press T1 on the headset
to talk with the person at the order point.
When you’ve spoken and heard the person
outside, the test is done. Press vehicle
detection override again to de-activate it.
Step 16 Set the road loop sensitivity so the arrival of every
vehicle is picked up accurately by the DTM.
a. Remove the lid from the DTM and then park an average
sized car (not SUV or van) on the road loop at the order point.
b. Identify the detector PCB in the DTM and then use the ‘Up’
and ‘Down’buttons to adjust the displayed number to 5 from
whatever it shows now.
c. Drive the vehicle off the loop and check the loop reading
returns to‘0’ and when the vehicle returns back onto the loop
make sure the number displayed is 5, then replace the lid.
Step 17 Now check the order point volume. The microphone level is pre-set and is unlikely to need
adjusting by you, but the outbound volume through the speaker can be adjusted to suit the local
environment. To do this you need to access the Pro9 settings menu as below which you do via your
laptop or cellphone (see Appendix G and H for access).
page 7
Figure 7 - Registering the headset
Vehicle detection override
Figure 8 - Testing the audio link
Figure 9 - Vehicle detector board, inside DTM

page 8
Step 18 Ask someone in a vehicle to
drive to the order point. You’ll hear a
beep in your headset to signify a car
is at the order point.
Press T1, to talk, the headset will go
into hands-free mode and the boom
LED will go solid green.
While speaking with the person
at the order point, ask them if the
sound level is comfortable or too
loud or too quiet. The default setting
is usually fine.
You can change the volume levels
as you see fit but be careful to judge
whether the change will suit the
everyday use of the system once the
store is operating.
Step 19 While in the settings menu, ask the customer whether they wish to operate with a SINGLE
order taker mode, or MULTIPLE order taker mode. The default is multiple order taker for single lane
operation.
Step 20 Now explain the headset features to the customer:
In multi order taker mode: any headset wearer can take an order
from the order point when they hear the car arrival beep. A single
press of the T1 button puts the order taker into hands-free mode
and the boom LED will go solid green. All other headsets hear the
conversation. When the vehicle leaves, the call closes automatically
and the LED boom will revert to double pulsing green.
If another user wishes to page other headsets, the user presses‘*’.
The boom LED turns white while the person is talking. Release to
listen. When a vehicle is detected the red LED on the base splits
showing GREEN on the bottom half.
Boom
LED
Battery
release
clip
Cushioned
earpiece
Figure 10 - Pro9 headset

In single order taker mode: there is one dedicated order taker at any
one time. Only that headset can communicate with the order point
until they are overridden by another user. The order taker’s boom LED
double pulses green, runner’s single pulses green. All users hear the
car arrival chime and hear the conversation between customer and
order taker. They can speak to the order taker during the order process
by pressing ‘*’and can speak with each other by doing the same. Any
runner can take over as order taker by pressing and holding T1 and V -
until their boom LED double pulses green.
When a vehicle arrives they should press T1. They’re now the order
taker and the previous order taker becomes a runner (single pulse
green). When a vehicle is detected the red LED on the base splits
showing green on the bottom half. The green LED will then flash when
the order taker is speaking or a page is being made.
Step 21 Now show the customer the features on the underside of the base station.
a. If the site needs to reduce the order point volume level at night, they press the night volume
button and it stays activated for 8 hours or until they press again. The volume level is reduced by
approximately 20%.The green light adjacent to the button indicates night volume is active.
b. If using a chime speaker the volume V- and V+ buttons give manual adjustment to the sound level.
c. The vehicle detection override button is the manual override if the automatic vehicle detection
fails.
d. The reset button cuts the power and starts a reboot. Press this for 10 seconds, the front light will
start to flash green after several seconds, then a short time later turn amber. You may now release the
button and the system will reboot.
page 9
Vehicle
detection
override
Reset Night
volume
Chime speaker
volume manual
adjustment
Figure 12 - base station (underside)
Figure 11 - Pro9 headset
Volume
Lane 2
Lane 1
Page

page 10
Appendix A
Refer to the following diagram and wiring table to complete Cat5 cable termination
All Cat5 cables terminated during an installation must be tested before use.
brown
brown/white
green
blue/white
blue
green/white
orange
orange/white
Figure 13 - Type B RJ45 termination colour code for use with Cat5 cable sites
Power Connection to
timer & grill
speaker
Connection to
table service
if used
Cat5 cable
from DTM
Connection to
repeater
if used
Figure 14 - Connecting to base station (top)

page 11
Appendix B
Installing Pro9 system using existing cabling to connect the base station to the DTM located in
the order point (Q-P9NTEXT and Q-P9NTINT)
Using the network termination boxes allows existing cabling to carry
digital signals and power on previously installed cabling. Inside each is a
small PCB with a network adaptor socket and screw terminals, as below.
Follow the steps on page 12 to make the correct connections.
1. Outdoors, strip back your existing cable and connect into the screw
terminals of the external network termination box (Q-P9NTEXT). Follow
the colour codes in the table below.
2. Indoors, strip back the other end of your existing cables and connect
into the internal network termination box (Q-P9NTINT). Follow the colour
codes in the table below.
3. At the order point connect the black Cat5 lead from the Q-P9NTEXT
into the DTM.
4. Indoors, connect the white Cat5 lead from the Q-P9NTINT to the base station.
5. In the order point connect the microphone and speaker into the connection strip of the junction
box as shown following the colour codes.
6. Connect your existing audio cable to section A of the PCB as shown below.
7. Then go to the other end of the audio cable in the building and use the other junction box to
attach the speaker and microphone plugs to it.
12345678
Figure 15 - Network
termination box
Base station
Figure 16 - Connecting using existing cabling to DTM in speaker post
PRO 9 DRIVE THRU MODULE
Q-P9DTM
DTM
Q-P9NTINT Q-P9NTEXT
White RJ45 ISP3 Belden
Black RJ45
12345678 12345678
1 red
2 black
3 white
6 black

page 12
Terminal connection
Cable type 1 2 3 4 5 6 7 8 Notes
Belden 8723 2 Pair red black white nc nc green nc nc As used in many DT
installations
Belden 8777 3 Pair red
(pr1)
black
(pr1)
white
(pr2) nc nc black (pr2) nc nc General purpose cable suitable for DT
3M Cable red black white nc nc blue nc nc Specialised cable
designed for DT
Cat 5 Cable white/
orange orange white/ green nc nc green nc nc Cat 5 Cable
All Cat5 cables terminated during an installation must be tested before use.

Appendix C
Installing Pro9 system using existing cabling to connect the base station to the DTM located in
the building (Q-P9JB x2)
Using the junction boxes allows existing cabling to be used to carry the audio signals for the speaker
and microphone. Inside each is a small PCB with two sets of screw terminals, A and B as shown. Follow
the steps below to make the correct connections.
1. Ensure the Quail Digital speaker and microphones are installed at the order point.
2. The installed speaker and microphone are equipped with fixed length cables, factory terminated
with DIN connections. The DIN terminated ends of these cables need to be reused indoors to
complete the speaker and microphone DTM connections.
3. Cut the cables on both the speaker and the microphone, ensuring there is at least 300mm length
on the connector end cables which are used to connect the internal Q-P9JB to the DTM speaker and
microphone sockets.
4. Strip the cable of all 4 ends and prepare the cores for connection.
page 13
A B AB
Terminal connection Connector A
Installed cable type Spk +ve Spk -ve Spk screen Mic +ve Mic -ve Mic screen Notes
Quail speaker & mic red black screen white blue screen Supplied installation
options
Terminal connection Connector B
Installed cable type Spk +ve Spk -ve Spk screen Mic +ve Mic -ve Mic screen Notes
Belden 8723 2 Pair red black nc white green screen
(drain)
As used in many DT
installations
Belden 8777 3 Pair red
(pr1)
black
(pr1)
screen
(pr2)
white
(pr2)
black
(pr2)
screen
(pr2)
General purpose cable
suitable for DT
3M Cable red black nc white blue screen Specialised cable
designed for DT
Note – only screened cable can be used for audio connections.
Figure 17 - Connecting using existing cabling to DTM in building

page 14
Appendix D
Pro9 auxiliary connections (Q-P9ACB)
If your system is using a lane timer and/or a chime speaker use an Auxiliary Connection Box and follow
these connection instructions:
Plug this interface connection unit into the corresponding connector on top of the base station.
This table provides the information you may require in relation to the auxiliary connections.
Connection Colour Description Notes
1 white Chime speaker +ve For connection directly to a speaker to provide a chime on arrival of
a vehicle at the order point.
2red Chime speaker -ve
3 blue Timer out common
0v switch output to provide vehicle detection to OEM timers or
other equipment.
4 green Timer out NO
5 brown Timer greet +ve
Simulated voltage output triggered when headset goes live to
speaker post. Provides “greet” function to OEM timers.
6grey Timer greet -ve
7 purple Ext activation common
0v to 12v detection to provide third party activation of the
headset system. Typically output from an OEM timer system.
8 yellow Ext activation detect
Figure 19 - base station (top)
Figure 18 - Auxillary connector box connections
Chime
Ext activation
Timer

page 15
Appendix E
Pro9 repeaters (Q-P9REP)
If the range needs to be increased you can add up to two Repeaters which, subject to local conditions,
can more than double your headset range.
A repeater is another radio device and is wall mounted like the base station. Its power is fed down the
Cat5 cable which connects the repeater to the base station.
Two repeaters can be connected in a daisy chain format to a base station (as shown below).
For systems subject to FCC regulations, the total number of bases or repeaters in any system must not
exceed 6 units. For example, three bases each with one repeater, or two bases each with 2 repeaters.
1. Putting on a headset walk from the base station towards the area you require more coverage and
note where you lose connection.
2. Set up the repeater in the area where you need further coverage, connecting the Cat5 cable from
the base station to the repeater.
3. Check that you have enough coverage for the additional area and that there’s full coverage in
hand-over zone where you lost range before.
4. Repeat the exercise if you need further increase in range, cabling back the second repeater to the
first repeater.
5. When your repeaters are booting up the LED on the front will flash AMBER, and then default to
solid GREEN in standby mode.
6. When the repeater is transmitting your headset audio, the LED will pulse GREEN.
7. See ‘Trouble shooting’for further guidance (page 25).
Figure 20 - Increasing range using up to two Pro9 repeaters

page 16
Appendix F
Pro9 table service (Q-P9BSTS)
The Pro9 system can be configured to support two drive-thru order points and one
table service channel (TS). If the restaurant is using table service, you will require
a table service base station. The table service base connects to the drive-thru
base station using a Cat5 cable and uses its own 48v power supply.
The table service base station is normally located centrally in the restaurant ,
providing coverage for seating and preparation areas. Usually, pick a location
for the base somewhere between the service counter and the middle of the
seating area. If there are multiple floors adjust your placement accordingly and
consider adding one or more repeaters.
1. Install a Cat5 cable from the drive-thru base station to the position you have identified for the table
service base station. Once installed use a Cat5 tester to ensure that the cable is correctly wired and
tested.
2. Mount the table service base station using the template provided as a guide for the screw locations.
3. Plug the Cat5 cable to the‘IN’port of the table service base station.
4. Return to the drive-thru base station and disconnect the power.
5. Plug in the new Cat5 cable to the‘OUT’ socket located on the top of the drive-thru base station.
6. Plug the power back into the drive-thru base station and table service base station.
7. After successful start up the LED on the table service base station will be solid amber. Headsets
should be re-registered to the new configuration now table service is added.
8. Press the V- and the ‘*’ buttons of the headset together for 2 seconds, the boom LED will pulse
yellow, you can then let go of the buttons. You are now in table service mode.
9. Testing. Repeat Step 8 with another headset. Then,using the page ‘*’ button on one of the
headsets, the two headsets will communicate between each other.
10. The table service channel is simplex which means you push to talk and release when you’ve
finished speaking. When speaking the boom LED will be solid white.
11. To change your headset from table service to drive-thru press T1 and V- . The boom LED will
change from pulsing yellow to pulsing green.
Figure 21 - Table
service base station
Figure 22 - Connect table service base
station to drive-thru base station

page 17
Appendix G
Adjustments in system set up (connecting a computer to Pro9 base station)
To make adjustments to the Pro9 system you can connect a laptop directly into the network port on
the bottom of the Pro9 base station. This appendix describes the process of making the connection.
This description is based on Windows 10, you may need to alter details to suit your operating system.
To provide communications a simple RJ45 network socket on the bottom of the Pro9 base station is
utilised. Connect a standard Cat5 lead from this socket to the network port of your laptop.
1. Press the Windows button on your keyboard and select the settings cog.
2. Select ‘Network and Internet’.
3. Select ‘Ethernet’, then ‘Change adaptor options’.
4. Right click on your ethernet connection and click ‘Properties’.
5. Double click on ‘Internet Protocol Version 4 (TCP/IPv4)’.
6. Select ‘Use the following IP address’and type in the IP address field 192.168.1.1, then in the Subnet
mask field type 255.255.255.0
7. Press ok on the open dialog boxes to close them.
8. Open your web browser and type into the address bar 192.168.1.115
9. This will now bring up the Quail API for you to change the settings of the base.
10. Once you are happy with your setup, follow the above steps again, however in step 6 select the
‘obtain IP address automatically’ to return your computer to normal settings.

Appendix H
Connecting a computer to Pro9 base station using a wireless adaptor
To make adjustments to the Pro9 system it is possible to complete this wirelessly using a WiFi
repeater/bridge. This appendix describes the process of making the connection. The use of the
interface API is described in the main manual.
This description is based on the Vonets VAP11G-300 WiFi
bridge. This device is a tool for the engineer and once
setup can be used on any Pro9 system to connect to the
installer API.
http://en.vonets.es/products/VAP11G-300/
1. Unpack the Vonets WiFi bridge and plug the USB into
your laptop, just to power the adaptor. Give the unit 30
seconds to start up.
2. Open the WiFi settings of your laptop or phone and connect to the Vonets WiFi network. The
password is ‘12345678’
3. Open a web browser and type in the address ‘192.168.254.254’
4. On the login page, enter username as ‘admin’and password as ‘admin’, both in lower case.
page 18

5. On the next menu, select ‘LAN settings’then ‘Static IP’
6. In the IP address box, change the address to ‘192.168.1.10’ and click ‘Apply’
7. The device will now say ‘Please wait’; once this is finished (approximately 10 seconds), unplug the
USB from your laptop.
To use the wireless adaptor, you will need a power supply or battery pack to power the unit, a
standard USB charger power supply or battery pack will suffice. Once powered, plug the RJ45 into the
Pro9 base and open a web browser. Type ‘192.168.1.115’ into the browser and the Quail API will open
for you to make alterations to the settings.
Now this device is setup. See Step 18 in the main manual for details of the API.
page 19

page 20
PRO9 DRIVE THRU MODULE
Q-P9DTM
Loop 1
Lane 1 base
Repeater 2 Repeater 1
Lane 1 DTM
Order
point 1
Mic
Spk
PRO9 DRIVE THRU MODULE
Q-P9DTM
Loop 2
Repeater 2 Repeater 1
Lane 2 DTM
Order
point 2
Mic
Spk
Lane 2 baseLane 2 base
Repeater 2 Repeater 1 Table service base
Appendix I
Setting up Pro9 as dual lane/tandem and table service configuration (Q-P9BSDL)
You will require two Q-P9BSDL base stations to operate two order points and one Q-P9TSBS.
Note: for lane timer and grill speaker auxiliary box connections, please refer to Appendix D.
To configure two order point system, first follow Steps 1 to 13 in this manual. Essentially, treat it as
two separate single lane systems for initial installation and set-up. Once you have completed Step 13
follow the instructions below.
Note that each base station uses its own power. And note that if range extension is required a
REPEATER is required to be connected to each base station.
1. Disconnect the power from both base stations.
2. Identify which base station is connected to the first order point and connect a short Cat5 cable
from the ‘OUT’ port of this base station to the ‘IN’ port of the second base station.
Figure 23 - Pro9 dual lane system with
table service and optional repeaters