Quaildigital QP10HS User manual

Pro11
Headset System
Installation Manual

STEP 1
•The base station can be located in
either the OR or the monitoring room.
•Identify a location with clear space
around it and nothing in front (the
base is a transmitter). (figure 1)
•You need a power socket close by.
Connect the Q-PSU48 power supply
into the wall socket and then into the
socket in the top of the base.
•The base should be fitted to the wall
using the two velcro strips supplied,
peeling back the protective covers.
Do not fit the base to the wall upside
down or sideways.
•When the power is connected, the
LED on the front will start AMBER during
booting up, then go GREEN after 30
secs.
gure 1
Useful information
• If you have multiple ORs and multiple Pro11 systems, you can move headsets
from one room to another by following Step 4. When a headset is registered to
another base station, it automatically deregisters from the previous one.
• If you hear 2 beeps in your ear, it means you’ve gone out of range. Move back
towards the base station it’s registered to and the headset will reconnect.

STEP 2
•Set up the 6-port battery charger.
Select a clear desk or cabinet top in
the monitoring room close to a power
socket that DOESN’T get switched off
or unplugged at night. (figure 2)
•Connect the Q-PSU5 power supply
into the back of the charger and
weave the cable around the gates.
(figure 3)
•Switch on the power. The LED on
the front of the charger will illuminate
GREEN.
gure 2
gure 3
• Batteries will last for 16 hours on standby and up to 10 hours in hands-free mode.
Always put headsets back into the charger when not in use.
• Wipe down headsets and charger with hygiene wipes routinely.
• Call your service provider if you have any problems.

STEP 3
•Place a battery into each headset,
by removing the outer sleeve on
the body of the headset using your
fingernail. (figure 4)
•Remove the tape over the battery
contacts, then slot the battery into the
chamber. It only goes in one way, so
turn it over if it won’t slide in. Clip the
sleeve back on. As soon as the battery
is connected the LED will flash BLUE
every second.
•Place all headsets into the charger.
The headsets are now charging. The
LED on the headset will flash BLUE
every 10 seconds.
gure 4
gure 5

STEP 4
•To register a headset to the base
station, take one headset at a time
out of the charger and hold the
outside face of the headset to the
bottom of the base. (figure 5)
•As soon as you do this, the LED on
the base will flash AMBER, and then go
solid AMBER, which means the headset
is registered. Place the headset back
in the charger and repeat the process
with the next one.
•Leave all headsets in the charger for 2
minutes to synchronise with each other.
•To test, put on a headset, press the
talk button and speak into the headset
- if you can hear your own voice, the
headset is working and ready for use.
(figure 6)
gure 6
Battery replacement schedule
• Batteries are a consumable item and must be replaced every two years to
maintain the performance and safety of the headset system.
• Each battery is dated with month/year of issue; see the reverse side of the
battery for issue date. We recommend that your batteries are retired at two years
from the issue date.
• Batteries with missing issue date should be considered consumed and replaced.
• You should dispose of spent batteries through approved disposal channels.
Please ask your service agent for details. To purchase replacement batteries,
•To use a headset in ‘hands-free’ mode,
press the talk button for a second; the
blue LED will remain on, indicating that
you are ‘hands-free’. To use in normal
‘Push-To-Talk’ mode, remove your finger
from the talk button when you finish
speaking. To change volume, press the
volume button; it has 5 levels.

Customer video support
• www.quaildigital.com/video/QD-Pro11-installation.mp4
Headset audio Status Next steps
Bloop-bleep Call drop Either you’ve moved out of range of base
(move towards it), or base has no power
(check LED on front of base). If LED out, call
Tech support.
2 beeps every 10
seconds
Out of range Headset is not in range of base (move towards
it), or base has no power (check LED on front
of base). If LED out, call Tech support.
3 beeps every 60
seconds
Battery low Put headset in charger and take another
headset.
1 beep every 3 seconds
(and fast ashing LED)
Registration required Headset is working but needs to be registered
to the system.
Fault/symptoms Action
Headset has been in
charger, but LED isn’t
flashing
Determine whether it’s a headset or battery fault. Swap the battery
from one in a working headset. If changing the battery clears the
fault, then throw away the faulty battery and order a new one. If not,
send the headset back for repair/replacement.
Headset LED is pulsing as
normal every 4 seconds
but audio not working
Put the headset back into the charger for at least 10 seconds. This
should reset the headset. If it doesn’t, remove the battery from the
headset then replace it again. If this doesn’t clear the fault, send the
headset back for repair/replacement.
Headset functionality and system trouble shooting

Disclaimer
Quail Digital accepts no liability for injury (in the absence of any negligence or other breach of duty), loss or damage arising from
use of its products as a result of a failure to use them in accordance with the relevant instructions of use.
Regulatory notices
Headset - HVIN: Q-P11HS
FCC ID: UDDQP10HS This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate
the equipment. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures: Reorient or relocate the receiving antenna; Increase the separation between the equipment and receiver; Connect the equipment
into an outlet on a circuit different from that to which the receiver is connected; Consult the dealer or an experienced radio/TV technician for help.
ISED ID: 6402A-QP10HS
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of
the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique
Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
L’appareil ne doit pas produire de brouillage; L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. Cet équipement est conforme aux limites d’exposition
de radiation IC énoncés pour un environnement non contrôlé.
Base Station - HVIN: Q-P11BS
FCC ID: UDDQP11BS This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate
the equipment. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
In order to comply with FCC and IC RF Exposure requirements, the base station must be installed and operated such that a minimum separation distance
of 20 cm is maintained between the base and all persons during normal operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures: Reorient or relocate the receiving antenna; Increase the separation between the equipment and receiver; Connect the equipment into
an outlet on a circuit different from that to which the receiver is connected; Consult the dealer or an experienced radio/TV technician for help.
ISED ID: 6402A-QP11BS This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1)
this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada
applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
L’appareil ne doit pas produire de brouillage; L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre
le fonctionnement.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. Cet équipement est conforme aux limites d’exposition de
radiation IC énoncés pour un environnement non contrôlé.

Pro11 Headset
Q-P11HS
Pro11 Charger
Q-P11CH
Pro11 Base Station
Q-P11BS
04 Aug 2020
Quail Digital
92 Lots Road
London SW10 0QD
United Kingdom
www.quaildigital.com
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