QUORION CONCERTO User manual

User Manual
POS Systems
QTouch 2 / Concerto

2
Dear valued customer!
On behalf of our proud company we wish to welcome you to the QUORION family of fine business
machines. We sincerely hope you will appreciate the many benefits of being associated with a
distinguished product name that represents both quality and commitment to customer satisfaction.
The QUORION POS Concerto / QTouch
2
is fully customizable and yet simple to operate. Users
can easily adapt it to any type of retail/scanning or hospitality system. Moreover, our dynamic
software generates a compatible environment for a wide array of peripheral devices. It is exactly
this versatility and quality that has made us successful among our multinational customers.
It is therefore with great pride that we look forward to continuing our close collaboration with our
customers.
Your QUORION Team

3
Index
1. Safety Precautions .................................................................................. 5
2. General information................................................................................. 6
2.1 Technical data.......................................................................................................................6
2.2 Components..........................................................................................................................7
2.2.1 POS Concerto...................................................................................................................7
2.2.2 POS QTouch2...................................................................................................................8
2.3 Operating modes...................................................................................................................8
2.4 Interfaces...............................................................................................................................9
2.4.1 Pin Assignment..............................................................................................................10
2.4.2 Adapter Cable for RS232................................................................................................10
2.5 Names of Keys and Their Function....................................................................................12
3. Getting Started....................................................................................... 14
4. Sign in and Register.............................................................................. 14
4.1 Sign in a Clerk/Sales Person..............................................................................................14
4.2 Register a Department........................................................................................................15
4.3 Register Pre-Programmed PLU’s.......................................................................................15
4.4 Enter a New Price................................................................................................................15
4.5 Create a PLU during the Sale.............................................................................................16
4.6 Multiplication/Division ........................................................................................................17
4.7 Holding a Sale .....................................................................................................................18
4.8 Tendering in Local Currency..............................................................................................18
4.9 Tendering in Foreign Currency..........................................................................................19
4.10 Receipt On/Off and Receipt Copy....................................................................................19
4.11 Time and Date....................................................................................................................19
4.12 No Sale / Open Drawer......................................................................................................19
5. Corrections ............................................................................................ 20
5.1 Clearing of Inputs and Error Messages............................................................................20
5.2 Error correction...................................................................................................................20
5.3 Void 20
5.4 Refund..................................................................................................................................21
5.5 Transaction Refund.............................................................................................................21
5.6 Transaction Cancel.............................................................................................................22
5.7 Tender Correction...............................................................................................................22
6. Discounts, RA and PO........................................................................... 22
6.1 Percentage Discount/Surcharge........................................................................................22
6.2 Amount Discount/Surcharge..............................................................................................23
6.3 Received on Account / Paid Out ........................................................................................23
7. Using Shift Levels.................................................................................. 24
7.1 PLU/Department Shift.........................................................................................................24
7.2 Price Shift............................................................................................................................24
7.3 Tax Shift...............................................................................................................................24
7.4 Keyboard Levels .................................................................................................................25

4
8. Balance Functions (Tables) .................................................................. 25
8.1 Open and Close a Balance .................................................................................................25
8.2 Print the Invoice..................................................................................................................26
8.3 Transfer Balance.................................................................................................................26
8.4 Splitting a Balance..............................................................................................................27
8.5 Balance Clerk Transfer .......................................................................................................27
8.6 Modifiers and Condiments .................................................................................................28
9. Reports................................................................................................... 28
9.1 System Reports...................................................................................................................29
9.2 User Reports........................................................................................................................30
9.3 Electronic Journal...............................................................................................................31
9.3.1 Text Format.....................................................................................................................31
9.3.2 Binary Format.................................................................................................................32
10. Programming ....................................................................................... 32
10.1 Programming of Date and Time .......................................................................................32
10.2 Easy PLU Programming....................................................................................................33
10.3 File Programming..............................................................................................................34
10.4 Program Version and Test Routines................................................................................35
11. Training Mode...................................................................................... 36
12. Instructions for Use............................................................................. 36
12.1 Use of the Touch Screen ..................................................................................................36
12.2 Calibration of the Touch Screen ......................................................................................36
12.3 Power Supply and Interfaces ...........................................................................................36
12.4 Cleaning.............................................................................................................................36
12.5 Service and Maintenance..................................................................................................37
12.6 Assembling of the Stand of POS QTouch2 .....................................................................37
13. Information on the Electromagnetic Compatibility and Safety......... 38
IMPORTANT!
Finger Touch Screen!
Use only your finger to operate this Touch Screen nothing else!

5
1. Safety Precautions
This section presents important information intended to ensure safe and effective use of the POS
Concerto and QTouch
2
. Please read this section carefully and store it in an accessible location.
•Be sure the voltage of your main power net corresponds to the input voltage printed on the
rating plate of the system. Do not connect power adapters from other manufacturers. Use this
product only for its intended application. Improper usage may lead to equipment damage, fire,
or shock.
•Be sure your power cable meets the relevant safety standards and includes a power-system
ground terminal (PE terminal). Otherwise shock may result.
•Never attempt to stretch the cables to enable a connection. The power cable and DC cable
must have adequate slack at all times during use.
•Do not connect to electrical outlets close to devices that generate voltage fluctuations or
electrical noise. In particular, stay clear of devices that use large electric motors.
•Never insert or disconnect the power plug with wet hands. Doing so may result in severe
shock.
•Always connect the DC cable before plugging the power cable into the wall outlet.
•When disconnecting the DC cable, hold it firmly at the connector area. Do not tug on the cable
itself.
•Never attempt to repair this product yourself. Improper repair work can be dangerous.
•Never disassemble or modify this product. Tampering with this product may result in injury, fire,
or electric shock.
•Be sure to set this unit on a firm, stable, horizontal surface. Product may break or cause injury
if it falls.
•Keep the system away from all conditions, which may cause damage, fire or accidents: Direct
sunlight, high temperature and humidity, extreme changes in temperature, heating and cooling
equipment, or humidity, volatile materials, high levels of dust, vibration, and impact.
•Keep away any liquids from the system. If water or other liquid spills into the equipment, unplug
the power cable immediately, and then contact your dealer for advice. Continued usage may
lead to fire or shock.
•To prevent possible harm to the environment or human health please separate this product
from other waste streams to ensure that it can be recycled in an environmentally sound
manner. For more details on available collection facilities please contact your local dealer
where you purchased this product.

6
2. General information
2.1 Technical data
Processor CPU Embedded ARM920T, 203 MHz, fan-less
Memory
Program Memory 32 MB FLASH ROM
Working Memory 32 MB SDRAM
Data Memory 16 MB FLASH ROM
Temporary Memory 1 MB SRAM (battery buffered)
Memory Expansion SD card slot
Display
Operator Display 12.1“ TFT-Color-LCD, anti-glare
Touch Screen 4 wire resistive
Resolution 800 x 600 pixel
Adjustable Tilt Angle 0°- 140°(Concerto only)
Customer Display Graphical VFD, 140 x 16 pixel (optional)
Keyboard Internal 156 keys flat, spill-proof (Concerto only)
Interfaces
Serial 2 x RS232 + 4 x RS232 (optional)
USB 2 x Host
LAN/Ethernet 1 x RJ45 (optional)
Cash Drawer 2 x RJ11
Card Reader 1 x Smart Card, 1 x SIM Card (optional)
Clerk Key Lock Magnetic Dallas i-Button
Software
Operating System Embedded Linux
Application QMP – Quorion Multi Purpose
Max. Number of PLU’s 50,000
Max. Number of Departments 999
Max. Number of Clerks 999
Max. Number of Sales Persons 999
Max. Number of Tables 10,000
Max. Number of Customer Reports 99
Specifications
Dimensions (LxWxH) 380 x 330 x 95 mm (Concerto)
275 x 315 x 65 mm (QTouch
2
)
Weight 6.2 kg (Concerto)
3.2 kg (QTouch
2
)
Power Supply External AC adapter, 110 … 240 V
Operating Temperature 0 … +40°C
Storage Temperature -10 … +50°C
Please note, that all indicated parameters are maximum values, which can only be reached with
corresponding hardware expansion (additional memory) and configuration!

7
2.2 Components
2.2.1 POS Concerto
Screen
Keyboard
Customer display
Card reader
Touch screen
Swivel joint
Clerk key lock
Power
-
LED
Interfaces
Main switch
USB interface

8
2.2.2 POS QTouch2
2.3 Operating modes
The operating modes control the operation of your POS system. There are 5 different modes for
various functions. You switch between corresponding modes with the touch key at the upper right
side of the touch screen, alternating R – X – Z – M – P.
Mode Display Function
R – REG – Registration – all sales operations and registrations
X – – X – – X-Report – viewing and printing of all reports without clearing
Z – – Z – – Z- Report – viewing and printing of all reports with clearing
M – MGR – Manager – all sales operations and registrations
– all functions with manager authority
– easy programming
P – – P – – Programming – programming of all functions
Main switch
Customer display
Clerk key lock
Power-LED
Interfaces
Touch screen
Card reader
USB interface

9
2.4 Interfaces
The POS Concerto / QTouch
2
include many different interfaces to connect several external
devices. Beside the well-known serial RS232-interfaces the Concerto / QTouch
2
also supports
modern PC interfaces like USB or Ethernet. So it has ports for typical cash register peripheral
devices such as kitchen printer, scanner, display, card reader, modem as well as new powerful
interfaces for fast data transmission and easy networking.
Please note that all interfaces have to be programmed before connecting any external devices. If
you have any questions about the programming, please ask your local QUORION dealer.
Power supply Cash drawer 1 and 2
RS232 port 1 and 2 RS232 ports 3 to 6
Ethernet network USB host 1
USB host 2 Card reader
Dallas clerk key lock Power switch

10
2.4.1 Pin Assignment
Power Supply 1: GND
2: GND
3: NC
4: +12V DC
RS232 Ports 1 to 6 1: +5V DC (max. 0,5A)
2: RxD
3: TxD
4: DTR
5: GND
6: DSR
7: RTS
8: CTS
Ethernet Network 1: TX+
2: TX-
3: RX+
6: RX-
USB Host 1 and 2 1: VCC
2: USB N0
3: USB P0
4: GND
Cash Drawer 1 and 2 1: GND
2: Drawer -
3: Sensor
4: Drawer +
5: n/a
6: GND
2.4.2 Adapter Cable for RS232
To connect standard peripheral devices you will need an adapter cable from the RJ-interface of the
POS Concerto / QTouch
2
to the D-SUB connector of the external device. Connect the original
cable of the device to the D-SUB connector of the adapter and put the other end of the adapter in
the interface socket of the Concerto / QTouch
2
.
You can order the special adapter cable from your local QUORION dealer. If you want to make the
connection yourself, please note the following specifications:

11
Adapter cable, type DTR/DSR (grey)
CON-M 08Pin/RJ45 CON-M 09Pin/DSUB
VCC Pin 1 Pin 1 --
RxD Pin 2 Pin 2 RxD
TxD Pin 3 Pin 3 TxD
DTR Pin 4 Pin 4 DTR
GND Pin 5 Pin 5 GND
DSR Pin 6 Pin 6 DSR
RTS Pin 7 Pin 7 RTS
CTS Pin 8 Pin 8 CTS
-- -- Pin 9 VCC
SHLD SHLD SHLD SHLD
Recommended for: - PC
- External Printer
- External Display
- Mobile Ordering System (Handy)
- Card Terminal
- Scanner
- Scale
Kitchen printer cable for direct connection
CON-M 08Pin/RJ45 CON-M 25Pin/DSUB
VCC Pin 1 Pin 1 --
RxD Pin 2 Pin 2 TxD
TxD Pin 3 Pin 3 RxD
DTR Pin 4 Pin 4 RTS
GND Pin 5 Pin 5 CTS
DSR Pin 6 Pin 6 DSR
RTS Pin 7 Pin 7 GND
CTS Pin 8 Pin 8 --
-- -- Pin 20 DTR
SHLD SHLD SHLD SHLD

12
2.5 Names of Keys and Their Function
Key label Key name Key function
Numeric Keys - used for entering numbers
Receipt Feed - advances the receipt paper
Journal Feed - advances the journal paper
Clear - clears incorrect entries and stops the error alarm
Error Correction - deletes the last registration
Void - voids a previously entered transaction
Multiplication / Time - multiplication / division
- time display
Clerk - used to enter a preset clerk ID numeric code no.
PLU Price Entry - used to manually change a preset PLU price
PLU - used to access preset PLU items
Department - used to enter items to the respective departments
Received on Account - used to record payments to the drawer
Paid Out - used to record payments out from the drawer
Percent Plus - used to add percentage values to the total
Percent Minus - used to deduct percentage values from the total
Coupon Key - used to deduct fixed amounts from the total
No Sale - prints a reference number / opens the cash drawer
CLEAR
0
9



RECEIPT



JOURNAL
EC
VOID
X
Clerk
#
PLU
enter
PLU
1
RA
+ %
- %
( - )
#
NS
PO

13
Key Label Key Name Key Function
Sub Total - calculates sub total
- prints out receipt copy if no receipt opened
Cash Payment - used to tender payments in cash
Check Payment - used to tender payments in check
Card Payment - used to tender payments in card
Shift Key - shift department key levels
- shift PLU key levels
Foreign Currency
Exchange - calculate amounts in foreign currency
Receipt Hold - temporarily holds a sale to be recalled later
Receipt On/Off - receipt printer can be switched on or off
Scroll Cursor - used to scroll the display selection by one line
Scroll Page - used to scroll the display selection by one page
Table Number - used to open or close a table
Table Split - separates single articles of a table
Table Transfer - transfers an existing table to another table
Print Invoice - closes table and prints invoice
Print Guest Invoice - closes table and prints invoice including endorsement
message
Modifier - prepares instructions for a particular article



CURSOR
CASH
Check
Card
Shift
FCE
Hold
Receipt
on/off



CURSOR
Table
#
Table
split
Table
trans.
Print
invoice
Modi
#



PAGE



PAGE
Guest
invoice
SUB
TOTAL

14
3. Getting Started
Place the POS Concerto / QTouch
2
on a stable or even surface. Use it only within the operating
temperature range (see technical data) and protect it from splashes and high humidity.
The POS Concerto / QTouch
2
come with an external power supply. First, please check if the
specifications printed on the label fit your local voltage. If so, connect the power pack to the
Concerto. The power plug is at the rear next to the interfaces. Now connect the power supply with
the power circuit and turn on the POS Concerto / QTouch
2
with the main switch.
The Concerto / QTouch
2
will now load the operating system and automatically launch the cash
register program. You may immediately start working with your new POS system.
4. Sign in and Register
4.1 Sign in a Clerk/Sales Person
A clerk is the person who is working on the point-of-sale and performing registrations. Before
starting any transaction, it is necessary to sign in a clerk. Now all sales and actions can be
assigned to each single clerk in the reports. Furthermore, it is possible to define individual access
rights for each clerk (e.g. for refund or program modifications).
Sales persons are employees who do not work directly at the POS but their sales data should also
be saved in the reports. This can be used to calculate commissions, for instance.
To sign in a clerk or sales person you may use either a Dallas-Key or the keyboard. The key has
the advantage of security, because each key is unique and cannot be duplicated. To sign in, simply
place your key on the respective magnetic lock. As long as the key is attached, you are logged into
the system. If you remove the key, you will automatically log out. The POS Concerto / QTouch
2
is
blocked until a clerk signs in again.
To sign in with the keyboard it is necessary to have a dedicated clerk button on the keyboard. If
you push this key, you will see a list of all programmed clerks. Use the scroll keys or enter a
number to select a certain clerk. Alternatively, you may also enter the clerk number directly on the
clerk button or define a dedicated key for each clerk. Depending on the programming, it may be
necessary to enter an additional code number to sign in.
Example:
Clerk
# Clerk
#
Enter
code number
1

15
CUSTOMER LOGO
1 Department 2,00
---------------------------
1 Total 2,00
CASH 2,00
CUSTOMER LOGO
1 PLU23 5,00
---------------------------
1 Total 5,00
Cash 5,00
4.2 Register a Department
Department keys may be used either to enter free prices or to select PLU’s from a list. If you press
a department key without entry, you will see a list with all PLU’s which are linked to that
department. Use the scroll keys or enter a number to select a certain PLU from that list.
If you wish to register an undefined price for a department,
just enter the price with the numeric keys and press the
respective department key.
Example: Register 2.00 EUR in department 3:
4.3 Register Pre-Programmed PLU’s
Pre-programmed PLU’s are registered by entering the respective number on the PLU key. The pre-
programmed price and the description are now read from memory. Alternatively, you may also
program direct keys for certain PLU’s on the keyboard. You only need to press one key for
registering a PLU.
If you are working with scan codes, you may either enter
the code number by keyboard or use a barcode scanner.
In that case, you do not need to press any additional key –
the PLU will be registered directly.
Example: Register PLU number 123:
4.4 Enter a New Price
It is possible to change the price of a PLU for a transaction. Simply enter the new price and press
the key “New price” before entering the PLU. This is valid for both scanning as well as manual
entry.
Example: Register PLU number 1 with new price of 2.00 EUR:
New
price
PLU
1
00
2
PLU
3
00
2
3
2
1

16
4.5 Create a PLU during the Sale
Occasionally, a clerk may have to enter a new item, which has not been programmed in the data
base of the POS. If this happens, the Concerto / QTouch
2
will automatically prompt you to create
this item. Press the “Sub total” key to confirm or the “Clear” key to exit the prompt.
Once confirmed the Concerto / QTouch
2
will ask you for the price. Upon entry of the price, press
the “Sub total” key again to confirm. Then enter the department to which the PLU is linked and
press Subtotal to confirm.
If the system has been programmed to allow for the creation of new PLU names during
registration, you will be asked to enter a name for the PLU. Alternatively, the PLU will assume the
name of the department that it is linked to.
After confirmation with the Subtotal key the new PLU will be stored in memory for future
transactions.
Example: Create PLU number 123 – Coke – with price of 1.50 EUR, linked to department 3:
If the PLU is not yet programmed, you will be prompted to create it now:
1. Confirm and enter the price:
2. Enter the department link:
3. Enter the PLU name via keyboard (depends on programming):
Sub
total
E
K
O
C
Sub
total
Sub
total
3
0
5
1
PLU
3
2
1
Sub
total

17
CUSTOMER LOGO
5 Department 1 17,50
3 PLU 25 3,00
3 4912345678901 3,00
0.2 PLU 2 1,20
---------------------------
11.2 Total 24,70
Cash 24,70
4.6 Multiplication/Division
Instead of pressing the same item repeatedly, you may
use the “Multiplication” key. First, enter the quantity to be
rung up, followed by the “Multiplication” key and then the
item.
Depending on the programming, the “Multiplication” key
can also be used for division. First enter the numerator and
press the “Multiplication” key. Now enter the divider and
press “Multiplication” again. Finally, select the
corresponding PLU or department.
Example: Register 5 x 3.50 EUR in department 1:
Example: Register 3 x PLU 25:
Example: Register 3 x the scan code 4912345678901:
Example: Register 1/5 of PLU 2:
X
1
PLU
2
X
5
Scan
4912345678901
X
3
PLU
5
2
X
3
1
0
5
3
X
5

18
CUSTOMER LOGO
2 Cola 0,40 0,80
---------------------------
2 Total 0,80
Tendered 1,00
Cash 0,80
Change -0,20
CUSTOMER LOGO
1 PLU 1 0,10
---------------------------
1 On Hold 0,10
CUSTOMER LOGO
1 Recall 0,10
1 PLU 2 0,20
---------------------------
2 Total 0,30
Cash
0,30
4.7 Holding a Sale
The Hold function is used to temporary save an open
receipt, e.g. because a customer has to stop the
registration of his items and you wish to tend on the next
customer. Press the “Hold” key to save the open receipt.
By pressing the “Hold” key again and the old receipt will be
recalled.
Please note that all transactions on hold must be closed
before a Z-report can be performed!
4.8 Tendering in Local Currency
Any sale will be closed by entering a payment media key. There are keys for various tenders
programmed on the keyboard, usually CASH, CHECK and CARD. Additional tenders may be
programmed if necessary.
It is recommended to press the “Subtotal” key before tendering, to have the possibility to check the
subtotal and to enter the tendered amount. The POS Concerto / QTouch
2
will then automatically
calculate the change owed to the customer.
Example: 1.00 Euro CASH payment:
Generally, it is also possible to split the subtotal to different
tenders. After each tender the Concerto / QTouch
2
will
show the short amount on the display.
Example: 1.00 Euro CARD payment, short CASH payment:
CARD
CASH
Sub
total
00
1
HOLD
Sub
total
CASH
00
1

19
CUSTOMER LOGO
2 Cola 0,40 0,80
---------------------------
2 Total 0,80
USD
Tendered 1,00
Cash $0,96
EUR
Change -0,03
CUSTOMER LOGO
1 PLU 1 0,10
Number: 123
---------------------------
1 Total 0,10
Cash 0,10
4.9 Tendering in Foreign Currency
In addition to the local currency the POS Concerto / QTouch
2
can operate with different foreign
currencies, which are saved separately in the reports.
Just press the “FCE” key instead of Subtotal to convert the
total amount in a pre-programmed foreign currency. On the
display the new amount in foreign currency will now
appear. Select a tender as described above and the
change amount will be calculated either in local or in
foreign currency, depending on programming.
Example: 1.00 Dollar CASH payment:
4.10 Receipt On/Off and Receipt Copy
If a receipt does not have to be printed at all, you may switch off the receipt printer by pressing the
“Receipt on/off” key. To reactivate the printer, simply press the “Receipt on/off” key again. In any
case you can print a receipt copy by pressing the “Sub total” key after a sale.
4.11 Time and Date
If all receipts are closed, you can view the current time and date in the display by pressing the
“Multiplication” key. Depending on the programming this information will be shown automatically
after a certain time has passed. All models with graphical display can also show a programmable
customer logo.
4.12 No Sale / Open Drawer
The No Sale function allows you to open the cash drawer
without registering a sale. You can check the number of
times a No Sale function has been performed in the
reports.
The “No sale” key can also be used as a reference key.
To print a specific reference number on a receipt, enter the
reference number and press the “No sale” key.
Example: Enter reference number 123:
No
sale
3
2
1
FCE
CASH
00
1

20
CUSTOMER LOGO
1 PLU 1 0,10
1 PLU 2 0,20
EC
-1 PLU2 -0,20
---------------------------
1 Total 0,10
Cash 0,10
CUSTOMER LOGO
1 PLU 1 0,10
1 PLU 2 0,20
VOID
-1 PLU1 -0,10
---------------------------
1 Total 0,20
Cash 0,20
5. Corrections
5.1 Clearing of Inputs and Error Messages
To erase an incorrect entry not yet registered, and to clear any error messages just press the
“Clear” key.
5.2 Error correction
The “Error Correct” key (EC) is used to clear the last item
immediately. Alternatively you may use the scroll keys to
select another item from the actual receipt for voiding.
5.3 Void
The “Void” function is used to clear certain items from the
current receipt. First press the “Void” key and then enter
the item which should be cleared. You can also use a
barcode scanner to enter the item number.
Example: Void PLU with scan code 4912345678901:
Example: Void 3.50 EUR from department 1. Please note that only those amounts can be voided,
which were previously entered.
VOID
Scan
4912345678901
VOID
1
0
5
3
Select
item





CURSOR
EC
CLEAR