Qwic I am Electric User manual

MANUAL
ELECTRIC BICYCLES
MANUAL

FRAME NUMBERS (VIN)
Frame numbers are to be found on the frame underneath the crankshaft,
pointed out in the image below. With this frame number the bike can be
checked.
Colofon:
QWIC is a registered trademark of Hartmobile BV. The contents of this
manual are copyright of QWIC. We reserve the right at any time and from
time to time to modify or discontinue, temporarily or permanently, our
product manual (or any part thereof) with or without notice. QWIC has no
responsibility or liability about any content within this manual.
All Rights reserved - Copyright ©: QWIC, Amsterdam
Product manual electric bicycles, v1.0
Warning! Your bike may look dierent than the images in this manual.

1 QWIC Electric bicycles Manual
Congratulations!
You now are the proud owner of a QWIC electric bike. The bike is equipped with
electronic pedal assistance, which will give riding your bike a new dimension. The
pedal assistance makes riding the bike more comfortable and lighter than ever.
Whether you use the bike to travel to work, transport heavy luggage or just for
recreational fun, you will always feel some extra support. With the reliable, durable
and user-friendly pedal assistance, riding your bike will no longer be a hassle, but
something you enjoy!
There is a big chance that you have not owned an electric bike before. This is why
QWIC supplies you with an extensive user’s manual. We recommend you take your
time to read through everything, especially the warranty information.
For more information and latest news have a look on our website www.QWIC.nl
Enjoy your new bike!
Kind regards,
E[email protected]
Uwww.qwic.nl
Contact : Hartmobile BV
Korte Papaverweg 15
1032 KA Amsterdam

2 QWIC Electric bicycles Manual
INHOUD
Content
1 Control panel Trend², Urban and Smart-E³ 4
1.1 Information on the display
1.2 Menus
1.3 Adjusting the pedal assistance
1.4 Powerlaunch
1.5 Display lights
1.6 Switch off
2 Control panel Base² 7
2.1 Information on the display
2.2 Adjusting the pedal assistance
3 Battery 8
3.1 Range (optimum range)
3.2 Removing and taking out the battery
3.3 Charging the battery
3.4 What you should know about your battery
4 Pedal assistance 12
4.1 What is pedal assistance?
4.2 Switching the pedal assistance on and off
4.3 What you should know about pedal assistance
5 How to fold up the Smart-E³ 13
5.1 Action plan folding up the Smart-E³
6 Saddle 14
6.1 Desired seating height
562 Adjusting the saddle
7 Steer 15
7.1 Desirable steer tuning
7.2 Adjusting the steer

3 QWIC Electric bicycles Manual
8 Lighting 16
8.1 Switching lights on and off
9 Brakes 17
9.1 Desired alignment brakes (V-brakes)
9.2 Coarse tuning brakes
9.3 Brake adjustments
9.4 Replacing calliper brakes
10 Tires 18
10.1 Desired tire tension
11 Gears 19
11.1 Switching gears
12 Bike lock 20
12.1 Lock instructions
13 Maintenance 21
13.1 Gettingyourbicycleserviced y
13.2 General maintenance
13.3 Cleaning
13.4 Treatment
13.5 Aanhaalmomenten
13.6 Instructions for use
13.7 Maintenance
13.8 Maintenance chart
13.9 Check up
14 Warnings 26
15 Specications per bicycle 28

4 QWIC Electric bicycles Manual
1 Control panel Trend², Urban and Smart-E³
1.1 Information on the display
The display will only work when the battery is attached to the bike. With the
Smart-e you also have to switch the battery-lock to the ‘ON’ position. Switch the
control panel on with the‘ON’button (button 1).
1. ON/OFF + display lights 5. Battery indicator
2. SET 6. Speed
3. UP 7. Pedal assistance programmes (1 tot 6)
4. DOWN 8. Menu display
9. Menu symbols
1.2 Menu’s
Press ‘SET’ (button 2) and use the arrows (button 3 and 4) to choose from one of
the menus. The display will show the following menus:
g. 1.1
S
SET
1
2
3
4
5 6
7 8
9
Total distance
Total amount of traveled distance.
Resetting is not possible.
Timer
Traveled time since last reset. To reset
press‘Down’ for 2 seconds.
Trip afstand
Traveled distance (km) since last reset.
To reset press‘Down’for 2 seconds.
Maximum speed
Maximum traveled speed
Shuffle mode
The 4 options above displayed in shuffle
mode.
Tire size
Press ‘SET’ for 10 seconds and adjust tire
size using the‘Up’and‘Down’buttons.

5 QWIC Electric bicycles Manual
1.3 Adjusting the pedal assistance
Use the arrows (button 3 and 4) to choose from 7 pedal assistance programmes
(0-6). Level 6 gives the most powerful assistance, whereas 0 means that the
pedal assistance is off. Keep in mind that using a more powerful pedal assistance
programme will discharge the battery quicker compared to a lower programme.
1.4 Powerlaunch
Use Powerlaunch when driving off. This will let you cycle for about 6 km/h without
having to peddle. Sit on the bike and, with both hands, grab the handlebars. Push
the‘UP’button but do not peddle. After a few seconds the engine will start. As soon
as you release the‘UP’ button the Powerlaunch will be turned off.
1.5 Display lights
Press the ON/OFF button to switch the display lights on. Press ON/OFF again to
switch off.
1.6 Switch o
Press the ON/OFF button for 2 seconds to turn off the system.
Warning! You can only use the control panel when the battery is attached to
the bike. On the Smart-E the batterylock should also be in ‘ON’position.
Warning! If the battery is in ‘OFF’or you are using the bike without the battery,
random merits may be displayed because the engine drives small currents of
electricity. Ignore everything that is displayed when the system is o.
Warning! Only use Powerlaunch with both hands rmly gripped around the
handlebars. Powerlaunch is very powerful and dangerous when not seated
rmly on the bike.

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QWIC Electric bicycles Manual
2 Control panel Base²
2.1 Information on the display
Make sure the ignition lock of the battery is on ‘ON’. Switch the control panel on
with the‘ON’ button (button 1).
1. ON/OFF
2. Battery indicator
3. Adjust pedal assistance
4. pedal assistance programme
2.2 Adjusting the pedal assistance
Use the‘mode’-button (button 3) to choose from 3 assistance programmes. The 3rd
programme is the most powerful pedal assistance. Keep in mind that the battery
discharges quicker when using a more powerful assistance programme.
mode eco cruise max
g. 2.1
1
2
34

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QWIC Electric bicycles Manual
3 Battery
3.1 Range (optimum range)
What size is the tank in my electric bicycle?
The total range of your e-bike without charging it in the mean time, is
called the optimum range. You would probably like to know what the
maximum distance is that you may travel with 1 full battery. This is not
easily calculated as the capacity of the battery is influenced by many factors.
Capacity battery
Batteries are often being compared based on capacity (Ampere-hour). This does
not give the right image of capacity, as the battery pack is also influenced by
battery voltage while being discharged. A single display of ’10 Ah) does not say
anything about the capacity of the battery and is misleading.
The best way of comparing batteries is to look at the amount of watt hour (Wh)
delivered by the battery. The amount of Wh regards the capacity of the battery
pack while being discharged, as well the total amount of density of the pattery
pack. The higher the amount of Wh, the higher the optimum range is.
For example: A Trend battery needs a capacity of 10 Ampere/hour (Ah)
and an electric tension of 36 Volt (V). This battery provides:
10 Ah x 36 V = 360 Wh.
QWIC supplies bikes with 216 Wh and 360 Wh batteries. Have a look on page 27 for
an overview on specifications per bicycle.

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QWIC Electric bicycles Manual
Optimum range of QWIC electric bicycles
The capacity of QWIC bikes is between 216 Wh and 360 Wh. Using the scheme on
page 27, you may easily compare different specifications off all the bikes.
The next table displays an indication of the expected optimum range based on the
eco-programme.
Optimum range indication of QWIC e-bikes.
Amount of Wh Expected optimum range
216 40 en 60 kilometer
360 60 en 100 kilometer
The most important thing is to realise which factors may influence the optimum
range. You personally influence the optimum range as well, please ask your dealer
for personal advise.
Influences on optimum range:
• Total weight (weight bicycle + cyclist + load)
• Resistance (wind force, tire tension, gearing, quality of road surface, inclination)
• Level of pedal assistance
• Driving style (switching gears and speed)
• Outside temperature
• Age of the battery ( battery capacity decreases with time)

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QWIC Electric bicycles Manual
Warning! Remove the key after placing the battery back, preventing loss
and/or theft of the key and battery.
3.2 Removing and taking out the battery
On the left hind side of the battery a battery lock is located. Using this you may
lock the battery.
To unlock the lock: Put the key into the lock and twist left (3.1) Use the handlebar
on the backside to pull the battery from underneath the luggage carrier (3.2).
g. 3.1 g. 3.2

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QWIC Electric bicycles Manual
3.2 Charging the battery
The battery is rechargeable with the charger (3.5). The battery can be charged
while placed in the bicycle or when removed. The charging point is covered with a
twistable plastic cover (3.4).
Trend² en Smart-E³ The charger will display an orange light when charging(3.6).
When this light turns green, the battery is fully charged.
URBAN en Base² While charging the charger will display a red light (3.6).
When this light turns green, the battery is fully charged.
Warning! Remove the charger when battery is fully charged. This prevents
the life cycle from being decreased.
Warning! The battery may be damaged when not being used for a longer
period of time. Make sure you charge the battery every 3 months for half
an hour.
Warning! When the battery is completely empty, you need to charge it
immediately. When cells are empty for a longer period of time, these may
be damaged.
Warning! When the bike is out of use for a longer period, we recommend
you remove the battery from the bike.
Warning! Only charge the battery in dry, ventilated areas.
Warning! The battery is not protected against moist and/or bumps caused
by dropping it.
g. 3.4 g. 3.5 g. 3.6

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QWIC Electric bicycles Manual
3.3 What you should know about your battery
• Never connect the positive pole of the battery to a negative contact.
• The battery is somewhat waterproof and withstands a rain shower. There
is no problem with using you bike in bad weather circumstances. Do not
expose the battery to large quantities of water.
• Electricity is a green supply of energy and does not eect the environment
heavily. However, you do have to hand in your battery after its life cycle to be
recycled.
• Your battery’s achievement will decrease at low temperatures*
• The battery pack will last about 1000-1200 times of full charging, under ideal
circumstances. The achievements will decrease over a matter of time and the
battery will have to be replaced after a certain time.
• Do not expose the battery to higher temperatures (>50°C), like heating,
direct sunlight and re.Haal de batterij niet uit elkaar. Raadpleeg de dealer
bij problemen.
• Do not disassemble the battery. Ask your dealer for advise.
• When not using your battery for a longer period of time, store the battery in
a cool, dry and dark place.
* All mentioned specications apply to a temperature of 25°C. Rule of thumb
is that with every 1°C temperature decrease, the capacity decreases with 1%.

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QWIC Electric bicycles Manual
4 Pedal assistance
4.1 What is pedal assistance?
The bike has been equipped with electric pedal assistance. The engine adds to your
own power, which enhances your achievements without tiring. The action of the
pedal assistance depends on the speed of the rotation of the pedals.
When there is no paddling, the engine does not work. When taking off, the power
delivered by the engine is high to it is easier to drive off.
Switching the pedal assistance on and o
When switching the control board on the pedal assistance is on its last used level.
Using the arrows the degree of power delivered by the engine is easilt adjustable.
To turn the pedal assistance off, simply put it on ‘0’ using the arrows. Keep in mind
that the battery empties out quicker when delivering more power (fig. 4.1)
6
5
4
3
2
1
Fig.4.1 Inuence on the pedal assistance program on the radius.
Warning: The tire tension, weight of the cyclist, environment as well as the
cycling-behaviour influence the radius.

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QWIC Electric bicycles Manual
4.2 What you should know about pedal assistance
• The powerful support will make it easier to reach higher velocity than you
are used to. Try the bike in a quiet environment with less traffic to get used
to your new bike.
• Getting up on your e-bike is dierent than on a normal bike. Driving o will
be easier and go faster. Get used to riding your bike before driving it in a
busy environment. We recommend to use assistance mode 1 for taking o
with your bike.
• The bike will not cause extra resistance when the pedal assistance is switched
o. This way you will always be able to use the bike as a normal bike.
• The pedal assistance depends on the power delivered by the cyclist. When
more power is delivered, the pedal assistance will support more.
• The pedal assistance has been legally limited to a speed of 25 km/h. This
means that when a speed of 25 km/h is reached, the pedal assistance will
slowly decrease to zero.
The radius of the bike depends on environmental circumstances. The most
important factors are: weight of the cyclist, speed, inclination, tire tension,
backwind, switching gears and breaking and outside temperature. At
extremely low temperatures the radius is inuenced negatively. Keep this
in mind.
Warning: When taking o the pedal assistance will increase the power
delivered by the cyclist. Do not take o to enthusiastically.
Warning: Switch pedal assistance o, when getting o the bike.
Never walk with the pedal assistance switched on.
Warning: Squeeze both brake levers when standing still with the pedal
assistance switched on.
Warning: When taking o the pedal assistance will increase the power
Warning: Switch pedal assistance o, when getting o the bike.
Warning: Squeeze both brake levers when standing still with the pedal

14
QWIC Electric bicycles Manual
5 How to fold up the Smart-E³
5.1 Action plan folding up the Smart-E³
1. Fold in kickstand
2. Rotate right paddle horizontally to the front
3. Unlock seat post clamp(fig. 5.1, fig 5.2) and fold
in the frame.
4. Unlock clamp in head tube(fig. 5.3 - fig. 5.4)
and fold the steer in front of the saddle until it
leans against the right side of the bike. (provide
the cables for pinching around the sadlle).
5. Let down the saddle
6. Optional: Fold in the peddles.
7. Optional: Push in the steer stem (fig. 5.5)
g. 5.1
g. 5.2
g. 5.3 g. 5.4 g. 5.5

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QWIC Electric bicycles Manual
6 Saddle
6.1 Desired seating height
The seating height is the distance between the seating part of the saddle with the
paddle down. The seating height is correct when your knee is slightly bent while
you have your foot on the pedal (6.1). Do not hesitate to seek advise from your
dealer!
6.2 Adjusting the saddle
The height of the seat is adjustable by unscrewing the hex bolt on top of the seat
post (6.2).
The saddle can be rotated and adjusted on the front and backside (6.3). To do this,
unscrew the nut located on the bottom of the saddle (6.4). Do not forget to screw
the nut back on.
Warning! If you are able to place both feet flat on the ground, your saddle
is too low.
Warning! The security line should not be visible after adjusting the saddle.
g. 6.1 g. 6.2
g. 6.3 g. 6.4

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QWIC Electric bicycles Manual
7 Steer
7.1Desirable steer tuning
Rule of thumb for deciding the space between steer and saddle is that the rider
has to be able to touch the steer with his fist while leaning on the saddle with his
elbow. This rule of thumb is only a recommendation as personal preferences may
be different. Mind that a too big of a distance between saddle and steer may cause
neck, back and shoulder pain. QWIC recommends tuning the steer and saddling
with help of the dealer.
7.2 Adjusting the steer
Adjusting the height (7.1A), the depth (7.1B) and the heeling angle (7.1C) creates the
opportunity to tune the steer in any posture.
g. 7.1 g. 7.2
g. 7.3 g. 7.4
A
B
C
To change the height of the steer, remove the plastic cover. Then unscrew the
expander bolt using a hex key (7.2). Screw on the bolt after you have adjusted the
height (7.3). Carefully check whether the steer is firmly secured.
The distance between steer and saddle is adjustable by using a hex key to unscrew
the expander bolt on the bottom of the steer. Screw the bolt back on after you
have adjusted the space between the saddle and steer and check whether the
steer is firmly secured.

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QWIC Electric bicycles Manual
It’s also possible to adjust the steering wheel ever more by changing the angle to
your personal preferences. Unscrew the (front-foldable) bolt just a twist with a hex
key (7.4). After adjusting the steering wheel in the right position, carefully screw
the bolt back on. If you have a QWIC Trend bicycle, you adjust the steering wheel
by unfolding the clamp. Slide down the security button(7.5A), to unfold the clamp
(7.5B). Now you can easily adjust the angle of your steering wheel (7.5C) and secure
the clamp. Finally, check whether your steer is firmly secured.
g. 7.5
8 Lighting
8.1 Switching lights on and o
The bike is equipped with PowerLED lighting on the front as well as on the back
side. Both lights have their own batteries and switches. See 8.1 – 8.4 on how to
work the lights.
A
B
C
g. 8.1 g. 8.2
g. 8.3 g. 8.4

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QWIC Electric bicycles Manual
9 Brakes
9.1 Desired alignment brakes (V-brakes)
The brakes are to be aligned so when squeezing the handle bar for a quarter (9.1),
the complete surface of the calliper brakes are pushed to the rim. (9.2)
9.2 Coarse tuning brakes
When the alignment of the brakes shows a big deviation to the desired alignment,
you will first have to adjust the coarse tuning of the brakes. The coarse tuning of the
brakes can be adjusted by using a hex key to unscrew the cable clamp bolt. Next
you will be able to use thumb and index finger to squeeze the brakes to the desired
space. (9.4) Make sure the brake cord stays under the clamp bolt and then secure
the clamp bolt by twisting.
9.3 Brake adjustments
Using the cable bolt(secured there where the brake cord leaves the brake lever)
you’re able to adjust the brakes. By twisting the cable bolt inwards the tension on
the cord is released and by twisting it outwards tension is enlarged (9.5).
9.4 Replacing calliper brakes
The calliper brakes should be replaced when the indentation have worn off (9.6)
g. 9.1 g. 9.2
g. 9.3 g. 9.4