RAM PROMASTER CITY User manual

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RAM PROMASTER CITY
2021 OWNER’S MANUAL
RAMTRUCKS.COM (U.S.) RAMTRUCK.CA (CANADA)
©2020 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC.
Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
2021 RAM PROMASTER CITY
DOWNLOAD A FREE ELECTRONIC COPY OF
THE MOST UP-TO-DATE OWNER’S MANUAL,
UCONNECT AND WARRANTY BOOKLET
OWNERS.MOPAR.CA
CANADA
MOPAR.COM
U.S.
21_VM_OM_EN_USC
FIRST EDITION
Whether it is providing information about specific product features, taking a tour through your vehicle’s
heritage, knowing what steps to take following an accident or scheduling your next appointment, we
know you will find the app an important extension of your Ram vehicle.
Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App
Store®or Google Play®Store and enter the search keyword “ram toolbox” (U.S. residents only).

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION .............................................................................................................................. 6
2 GETTING TO KNOW YOUR VEHICLE ................................................................................. 10
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 43
4 STARTING AND OPERATING .................................................................................................58
5 MULTIMEDIA ................................................................................................................................ 86
6 SAFETY .........................................................................................................................................145
7 IN CASE OF EMERGENCY .....................................................................................................188
8 SERVICING AND MAINTENANCE ....................................................................................... 217
9 TECHNICAL SPECIFICATIONS ............................................................................................ 255
10 CUSTOMER ASSISTANCE .....................................................................................................262
11 INDEX .............................................................................................................................................266
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INTRODUCTION
Symbols Key............................................................7
WARNINGS AND CAUTIONS ................................. 7
VAN CONVERSIONS/CAMPERS............................7
VEHICLE MODIFICATIONS/ALTERATIONS .......... 8
Symbol Glossary ..................................................... 8
GETTING TO KNOW YOUR VEHICLE
KEYS ......................................................................10
Key Fob......................................................... 10
SENTRY KEY ..........................................................12
IGNITION SWITCH ................................................12
VEHICLE SECURITY SYSTEM — IF EQUIPPED ...13
To Arm The System......................................13
To Disarm The System................................. 13
Rearming Of The System............................. 13
Security System Manual Override ..............13
DOORS ..................................................................14
Power Door Locks ....................................... 14
Auto Unlock Doors ....................................... 14
Sliding Side Door ......................................... 14
Double Rear Swing Doors ........................... 16
Child-Protection Door Lock System ............ 17
SEATS ....................................................................17
Manual Adjustment (Front Seats)...............18
Folding Rear Seat — If Equipped ................ 20
Heated Seats — If Equipped........................ 20
HEAD RESTRAINTS ............................................. 21
Front Adjustment ......................................... 21
Rear Adjustment — If Equipped .................. 22
Front Removal.............................................. 22
Rear Removal — If Equipped....................... 23
STEERING WHEEL ................................................ 23
Tilt/Telescoping Steering Column .............. 23
UCONNECT VOICE RECOGNITION QUICK
TIPS........................................................................ 24
Introducing Voice Recognition .................... 24
Get Started................................................... 24
Basic Voice Commands............................... 24
Additional Information................................. 24
MIRRORS ............................................................. 25
Inside Rearview Mirror ................................ 25
Outside Mirrors ........................................... 25
Vanity Mirror................................................. 26
EXTERIOR LIGHTS ................................................ 27
Multifunction Lever...................................... 27
Headlights ................................................... 27
Daytime Running Lights (DRLs) —
If Equipped .................................................. 27
High/Low Beam Switch............................... 28
Flash-To-Pass .............................................. 28
Parking Lights ............................................. 28
Follow Me Home/Headlight Delay.............. 28
Fog Lights — If Equipped ............................ 28
Turn Signals ................................................. 28
Lane Change Assist ..................................... 28
INTERIOR LIGHTS ................................................29
Courtesy/Interior Lights .............................. 29
WIPERS AND WASHERS .....................................30
Front Wiper Operation................................. 30
Rear Wiper Operation — If Equipped.......... 31
CLIMATE CONTROLS ...........................................31
Manual Climate Control Descriptions And
Functions ..................................................... 31
Operating Tips.............................................. 33
WINDOWS ............................................................35
Power Window Controls — If Equipped ...... 35
Automatic Window Features....................... 35
Power Windows System Initialization......... 36
Window Bar Grates — If Equipped.............. 36
Wind Buffeting ............................................ 36
HOOD .....................................................................37
Opening ........................................................ 37
Closing.......................................................... 37
CARGO AREA FEATURES.....................................38
Rear Cargo Tie-Downs................................. 38
INTERIOR STORAGE AND EQUIPMENT..............38
Storage......................................................... 38
USB Control — If Equipped.......................... 40
Power Outlets .............................................. 40
ROOF RACK — IF EQUIPPED................................41
GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER........................................43
Instrument Cluster Descriptions................. 44
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INSTRUMENT CLUSTER DISPLAY ......................44
Location And Controls ................................. 45
Change Engine Oil — If Equipped................46
Instrument Cluster Display Menu Items..... 46
TRIP COMPUTER...................................................47
Trip Button.................................................... 48
Trip Functions ............................................. 48
Values Displayed ......................................... 49
WARNING LIGHTS AND MESSAGES ..................49
Red Warning Lights...................................... 49
Yellow Warning Lights .................................52
Green Indicator Lights.................................55
Blue Indicator Lights.................................... 56
ONBOARD DIAGNOSTIC SYSTEM — OBD II .......56
Onboard Diagnostic System (OBD II)
Cybersecurity................................................ 56
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ...........................................................57
STARTING AND OPERATING
STARTING THE ENGINE .......................................58
Automatic Transmission..............................58
Normal Starting............................................ 58
Cold Weather Operation .............................58
Extended Park Starting................................ 58
If Engine Fails To Start ................................ 59
After Starting................................................ 59
ENGINE BLOCK HEATER — IF EQUIPPED...........59
ENGINE BREAK-IN RECOMMENDATIONS .........60
PARKING BRAKE .................................................60
AUTOMATIC TRANSMISSION ............................. 62
Key Ignition Park Interlock.......................... 62
Brake/Transmission Shift Interlock (BTSI)
System ......................................................... 63
Nine-Speed Automatic Transmission ........ 63
POWER STEERING .............................................. 67
Power Steering Fluid Check ....................... 68
CRUISE CONTROL — IF EQUIPPED ..................... 68
To Activate.................................................... 69
To Set A Desired Speed............................... 69
To Vary The Speed Setting.......................... 69
To Accelerate For Passing........................... 69
To Resume Speed ....................................... 70
To Deactivate .............................................. 70
PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ......................................................... 70
ParkSense Rear Park Assist Sensors......... 70
ParkSense Rear Park Assist Alerts............. 71
ParkSense Rear Park Assist Failure
Indications.................................................... 72
Cleaning The ParkSense Rear Park Assist
System.......................................................... 72
ParkSense Rear Park Assist System Usage
Precautions .................................................. 72
PARKVIEW REAR BACK UP CAMERA ............... 73
REFUELING THE VEHICLE ................................... 74
VEHICLE LOADING ................................................75
Vehicle Certification Label .......................... 75
Gross Vehicle Weight Rating (GVWR)......... 76
Gross Axle Weight Rating (GAWR) ............. 76
Tire Size........................................................ 76
Rim Size ....................................................... 76
Inflation Pressure ........................................ 76
Curb Weight ................................................. 76
Overloading.................................................. 76
Loading......................................................... 76
TRAILER TOWING .................................................77
Common Towing Definitions....................... 77
Trailer Hitch Classification .......................... 78
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ........................................... 79
Trailer And Tongue Weight ......................... 79
Towing Requirements ................................ 79
Towing Tips ................................................. 82
RECREATIONAL TOWING (BEHIND
MOTORHOME) ......................................................83
Towing This Vehicle Behind Another
Vehicle.......................................................... 83
Recreational Towing — Automatic
Transmission................................................ 83
DRIVING TIPS ........................................................84
Driving On Slippery Surfaces ..................... 84
Driving Through Water ............................... 84
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MULTIMEDIA
UCONNECT SYSTEMS ..........................................86
CYBERSECURITY ..................................................86
UCONNECT SETTINGS .........................................87
Uconnect 3/3 NAV Settings ........................ 87
UCONNECT INTRODUCTION.................................97
Identifying Your Radio .................................97
Safety And General Information ................. 99
UCONNECT MODES ........................................... 100
Radio Mode................................................100
Media Mode ...............................................107
Phone Mode ..............................................109
NAVIGATION MODE — IF EQUIPPED................ 121
Operating Navigation Mode —
If Equipped .................................................121
STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED ........................................................... 142
Radio Operation.........................................142
Media Mode ...............................................142
RAM TELEMATICS - IF EQUIPPED .................... 142
Ram Telematics General Information ......143
RADIO OPERATION AND MOBILE PHONES.... 143
Regulatory And Safety Information...........144
SAFETY
SAFETY FEATURES ............................................ 145
Four-Wheel Anti-Lock Brake
System (ABS)..............................................145
Electronic Brake Control (EBC) System ...146
AUXILIARY DRIVING SYSTEMS.........................149
Tire Pressure Monitoring
System (TPMS)...........................................149
OCCUPANT RESTRAINT SYSTEMS ..................153
Occupant Restraint Systems ....................153
Important Safety Precautions...................153
Seat Belt Systems .....................................154
Supplemental Restraint Systems (SRS)...161
Child Restraints .........................................170
Transporting Pets ......................................184
SAFETY TIPS .......................................................185
Transporting Passengers ..........................185
Exhaust Gas ..............................................185
Safety Checks You Should Make Inside
The Vehicle ................................................185
Periodic Safety Checks You Should Make
Outside The Vehicle...................................187
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS........................188
FUSES ..................................................................188
General Information ..................................188
Underhood Fuses ......................................189
Interior Fuses.............................................192
Central Unit Fuse Panel.............................193
JACKING AND TIRE CHANGING ...................... 194
Jack Location — If Equipped .....................194
Removing The Spare Tire — If Equipped ..194
Preparations For Jacking .........................196
Jacking Instructions...................................197
Vehicles With Alloy Wheels .......................200
Vehicles Equipped With Wheel Covers ....201
TIRE SERVICE KIT — IF EQUIPPED .................. 202
Tire Service Kit Storage.............................202
Tire Service Kit Usage ...............................202
JUMP STARTING ................................................ 204
Preparations For Jump Starting................205
Jump Starting Procedure ..........................206
IF YOUR ENGINE OVERHEATS ......................... 207
IGNITION KEY REMOVAL OVERRIDE ............... 208
GEAR SELECTOR OVERRIDE............................ 209
FREEING A STUCK VEHICLE ............................ 209
TOWING A DISABLED VEHICLE........................ 211
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ................................................................ 212
EVENT DATA RECORDER (EDR)....................... 212
BULB REPLACEMENT........................................ 213
Replacement Bulbs ...................................213
Replacing Exterior Bulbs...........................214
Replacing Interior Bulbs............................215
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SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 217
Maintenance Plan......................................217
ENGINE COMPARTMENT .................................. 221
Engine Compartment — 2.4L ...................221
Checking Oil Level......................................222
Adding Washer Fluid .................................222
Maintenance-Free Battery .......................222
Pressure Washing......................................223
DEALER SERVICE .............................................. 223
Engine Oil ...................................................223
Engine Oil Filter..........................................224
Engine Air Cleaner Filter............................224
Air Conditioner Maintenance ....................225
Body Lubrication........................................225
Windshield Wiper Blades ..........................225
Exhaust System ........................................226
Cooling System ..........................................227
Brake System ............................................230
Automatic Transmission ...........................231
Upfitter Connectors — If Equipped............232
TIRES ................................................................... 234
Tire Safety Information..............................234
Tires — General Information .....................242
Tire Types ...................................................246
Spare Tires — If Equipped .........................247
Wheel And Wheel Trim Care .....................248
Tire Chains and Traction Devices ............249
Tire Rotation Recommendations..............250
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .....................................250
Treadwear ..................................................250
Traction Grades .........................................251
Temperature Grades .................................251
STORING THE VEHICLE......................................251
BODYWORK ........................................................252
Protection From Atmospheric Agents.......252
Body And Underbody Maintenance..........252
Preserving The Bodywork..........................252
INTERIORS .........................................................253
Seats And Fabric Parts..............................253
Plastic And Coated Parts...........................253
Leather Surfaces .......................................254
Glass Surfaces ..........................................254
TECHNICAL SPECIFICATIONS
VEHICLE IDENTIFICATION NUMBER.................255
BRAKE SYSTEM..................................................255
WHEEL AND TIRE TORQUE
SPECIFICATIONS ................................................255
Torque Specifications................................255
FUEL REQUIREMENTS .......................................256
Gasoline Engine.........................................256
Reformulated Gasoline .............................256
Gasoline/Oxygenate Blends ....................257
E-85 Usage In Non-Flex Fuel Vehicles......257
CNG And LP Fuel System Modifications...257
MMT In Gasoline........................................257
Materials Added To Fuel ...........................257
Fuel System Cautions................................258
Carbon Monoxide Warnings .....................258
FLUID CAPACITIES............................................. 259
ENGINE FLUIDS AND LUBRICANTS ................. 259
CHASSIS FLUIDS AND LUBRICANTS .............. 261
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .................................................. 262
Prepare For The Appointment ..................262
Prepare A List.............................................262
Be Reasonable With Requests.................262
IF YOU NEED ASSISTANCE .............................. 262
FCA US LLC Customer Center...................262
FCA Canada Inc. Customer Center...........262
Mexico ........................................................ 263
Puerto Rico And US Virgin Islands............263
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) .....................263
Service Contract .......................................263
WARRANTY INFORMATION.............................. 264
MOPAR PARTS................................................... 264
REPORTING SAFETY DEFECTS ........................ 264
In The 50 United States And
Washington, D.C. .......................................264
In Canada...................................................264
PUBLICATION ORDER FORMS ........................ 264
General Information.......................................... 265
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6
INTRODUCTION
Dear Customer,
Congratulations on selecting your new Ram®. Be assured that it represents precision workmanship, distinctive styling, and high quality. This Owner’s
Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers
to its customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications
carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help
ensure safe and enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering,
transmission, and transfer case shifting (if equipped). Learn how your vehicle handles on different road surfaces. Your driving skills will improve with
experience.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content
introduced throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”.
All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement
of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your Ram® best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.
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7
SYMBOLS KEY
If you do not read this entire Owner's Manual, you may miss important
information. Observe all Cautions and Warnings.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or
special equipment installed by van conversion/camper manufacturers/
body builders. U.S. residents refer to the Warranty Information, Section
2.1.C. Canadian residents refer to the “What Is Not Covered” section of
the Warranty Information. Such equipment includes video monitors, DVD/
Blu-ray™, heaters, stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed by the
conversion/camper manufacturer should also be supplied with your
vehicle. If these instructions are missing, please contact an authorized
dealer for assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builder’s Guide refer to
www.rambodybuilder.com. This website contains dimensional and
technical specifications for your vehicle. It is intended for Second Stage
Manufacturer's technical support. For service issues, contact an
authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
These statements are against operating
procedures that could result in a collision,
bodily injury and/or death.
CAUTION! These statements are against procedures that
could result in damage to your vehicle.
NOTE:
A suggestion which will improve installation,
operation, and reliability. If not followed, may
result in damage.
TIP: General ideas/solutions/suggestions on easier
use of the product or functionality.
PAGE REFERENCE
ARROW Follow this reference for additional information
on a particular feature.
FOOTNOTE Supplementary and relevant information
pertaining to the topic.
WARNING!
Any modifications or alterations to this vehicle could seriously affect its
roadworthiness and safety and may lead to a collision resulting in
serious injury or death.
1
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8
SYMBOL GLOSSARY
Some car components have colored labels with symbols indicating
precautions to be observed when using this component. It is important to
follow all warnings when operating your vehicle. See below for the
definition of each symbol Úpage 43.
Red Warning Lights
Air Bag Warning Light
Úpage 49
Brake Warning Light
Úpage 49
Battery Charge Warning Light
Úpage 50
Red Warning Lights
Door Open Warning Light
Úpage 51
Electronic Throttle Control (ETC) Warning Light
Úpage 51
Engine Coolant Temperature Warning Light
Úpage 51
Oil Pressure Warning Light
Úpage 51
Transmission Temperature Warning Light — If
Equipped
Úpage 51
Seat Belt Reminder Warning Light
Úpage 52
Transmission Fault Warning Light
Úpage 52
Engine Oil Level Warning Light
Úpage 52
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9
Yellow Warning Lights
Anti-Lock Brake System (ABS) Warning Light
Úpage 52
Low Fuel Warning Light
Úpage 52
Generic Warning Light
Úpage 52
Tire Pressure Monitoring System (TPMS)
Warning Light
Úpage 53
Vehicle Security Warning Light
Úpage 54
Engine Check/Malfunction Indicator Warning
Light (MIL)
Úpage 54
Electronic Stability Control (ESC) Warning Light
— If Equipped
Úpage 55
Electronic Stability Control (ESC) OFF Warning
Light — If Equipped
Úpage 55
Green Indicator Lights
Turn Signal Indicator Lights
Úpage 55
Park/Headlight On Indicator Light
Úpage 55
Front Fog Indicator Light — If Equipped
Úpage 55
Cruise Control Indicator Light — If Equipped
Úpage 55
Blue Indicator Lights
High Beam Indicator Light
Úpage 56
1
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10
GETTING TO KNOW YOUR VEHICLE
KEYS
Key Fob
Your vehicle uses a key start ignition system
which supports Remote Keyless Entry (RKE).
The key fob allows you to lock or unlock the
doors from distances up to approximately 66 ft
(20 m). The key fob does not need to be pointed
at the vehicle to activate the system. The key
fob also contains an integrated mechanical key,
which can be accessed by pushing the
mechanical key release button.
NOTE:
The key fob may not be able to be detected by
the vehicle if it is located next to a mobile
phone, laptop or other electronic device; these
devices may block the key fob’s wireless signal.
Key Fob With Integrated Mechanical Key
To Lock/Unlock The Doors
Push and release the unlock button to unlock all
doors (on passenger vehicles and U.S. cargo
vehicles) or unlock the front two doors (Canada
cargo vehicles). To lock the doors, push and
release the lock button once. The doors can
also be locked and unlocked manually by using
the mechanical key.
When the doors are unlocked, the turn signals
will flash. When the doors are locked, the turn
signals will flash and the horn will chirp (if
activated through the Uconnect Settings
Úpage 87). If a door is open when the lock
button is pushed, the turn signal lights will flash
at an increased rate to indicate that a door is
still open.
1 — Mechanical Key Release Button
2 — Driver/Passenger Unlock Button
3 — Lock Button
4 — Cargo Lock/Unlock Button
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GETTING TO KNOW YOUR VEHICLE 11
Replacing The Battery In The Key Fob
The recommended replacement battery is
CR2032.
NOTE:
Customers are recommended to use a
battery obtained from Mopar. Aftermarket
coin battery dimensions may not meet the
original OEM coin battery dimensions.
Perchlorate Material – special handling may
apply. See www.dtsc.ca.gov/hazard-
ouswaste/perchlorate.
1. Push the mechanical key release button
and release the mechanical key to access
the battery case screw located on the side
of the key fob.
2. Rotate the screw located on the side of the
key fob using a small screwdriver.
Key Fob Screw Location
3. Take out the battery case. Remove and
replace the battery observing its polarity.
4. Refit the battery case inside the key fob and
turn the screw to lock it into place.
Programming And Requesting Additional Key
Fobs
Programming the key fob may be performed by
an authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be re-purposed and reprogrammed to
another vehicle.
Duplication of keys may be performed at an
authorized dealer. The VIN is required for
authorized dealer replacement of keys.
NOTE:
Only keys that have been programmed to the
vehicle electronics can be used to start the
vehicle. Once a Sentry Key has been
programmed to a vehicle, it cannot be
programmed to any other vehicle. When having
the Sentry Key Immobilizer system serviced,
bring all vehicle keys with you to an authorized
dealer.
WARNING!
Always remove the key fobs from the
vehicle and lock all doors when leaving the
vehicle unattended.
Always remember to place the ignition in
the OFF mode.
2
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12 GETTING TO KNOW YOUR VEHICLE
(Continued)
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked.
The system uses ignition keys which have an
embedded electronic chip (transponder) to
prevent unauthorized vehicle operation.
Therefore, only keys that are programmed to
the vehicle can be used to start and operate the
vehicle.
If the vehicle security light is on after the key is
placed in the MAR (ACC/ON/RUN) position, it
indicates that there is a problem with the
electronics.
All of the keys provided with your new vehicle
have been programmed to the vehicle
electronics.
NOTE:
A key which has not been programmed is also
considered an invalid key, even if it is cut to fit
the ignition switch lock cylinder for that vehicle
Úpage 265.
IGNITION SWITCH
1. Place the gear selector in PARK.
2. Rotate the key to the STOP (OFF/LOCK)
position.
3. Remove the key from the ignition switch
lock cylinder.
Ignition Switch Positions
CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
1 — STOP (OFF/LOCK)
2 — MAR (ACC/ON/RUN)
3 — AVV (START)
WARNING!
Before exiting a vehicle, always shift the
transmission into PARK, apply the parking
brake, and remove the key fob from the
vehicle. When leaving the vehicle, always
lock your vehicle. In case you switch off the
vehicle and the transmission is not in
PARK, a warning message will appear on
the cluster which suggests you to shift the
transmission into PARK and, then, you can
remove the key within 15 seconds. If
15 seconds expire, you have to rotate the
key from the OFF/LOCK position to the ON/
RUN position and come back to the OFF/
LOCK position in order to remove the key.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat-
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
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GETTING TO KNOW YOUR VEHICLE 13
NOTE:
When opening the driver’s door with the key in
the ignition and the ignition placed in the STOP
(OFF/LOCK) position, a chime will sound to
remind you to remove the key.
VEHICLE SECURITY SYSTEM — IF EQUIPPED
The Vehicle Security system monitors the
vehicle doors and ignition for unauthorized
operation. When the Vehicle Security system is
activated, interior switches for door locks are
disabled. The system provides both audible and
visible signals. Every intrusion attempt causes
six continuous alarm cycles. Every alarm cycle
lasts for 30 seconds. For 26 seconds, the horn
will sound, and the turn signal lights will flash.
For four seconds, it will pause. After a maximum
of 10 alarm cycles, only the turn signal lights will
flash until the next alarm activation.
To Arm The System
The Vehicle Security system will arm when you
use the key fob to lock the doors. If a door or the
hood is not properly shut, the alarm system will
not be armed.
To Disarm The System
Use the key fob to unlock the door and disarm
the system.
The Vehicle Security system will also disarm if a
programmed Sentry Key is inserted into the
ignition switch. To exit the alarm mode, push
the key fob unlock button, or insert a
programmed Sentry Key into the ignition switch.
The Vehicle Security system is designed to
protect your vehicle. However, you can create
conditions where the system will give you a false
alarm. If one of the previously described arming
sequences has occurred, the Vehicle Security
system will arm regardless of whether you are in
the vehicle or not. If you remain in the vehicle
and open a door, the alarm will sound. If this
occurs, disarm the Vehicle Security system.
Rearming Of The System
If the system has not been disabled, the Vehicle
Security system will rearm itself after the
15 additional minutes of turn lamps flashing. If
the condition which initiated the alarm is still
present, the system will ignore that condition
and monitor the remaining doors and ignition.
Security System Manual Override
The Vehicle Security system will not arm if you
lock the doors using the manual door lock.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil-
dren. A child could operate power windows,
other controls, or move the vehicle.
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
CAUTION!
An unlocked vehicle is an invitation. Always
remove the key from the ignition and lock all
the doors when leaving the vehicle
unattended.
WARNING! (Continued)
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14 GETTING TO KNOW YOUR VEHICLE
DOORS
Power Door Locks
Door Lock/Unlock Switch
The doors can be locked or unlocked from
inside the vehicle by using the door lock/unlock
switch.
To lock the doors, push down on the switch.
To unlock the doors, pull up on the switch.
Auto Unlock Doors
This feature unlocks both front doors (on
Canada cargo vehicles), or all doors (on
passenger and U.S. cargo vehicles) when the
driver door is opened.
NOTE:
If the front passenger door, or the rear or side
door is opened, only the rear or side door is
unlocked.
Sliding Side Door
On cargo versions, the sliding side door is fitted
with a spring-loaded latch that stops the door
from opening any further. To lock the door in
place, simply push the door as far as it will go;
to release it, pull forward firmly.
Opening And Closing From Outside The
Vehicle
Opening/Unlocking With A Key Fob In the
Passenger Vehicle And U.S. Cargo Vehicle — If
Equipped
Push and release the unlock button on the key
fob to unlock all doors. Push and release the
cargo unlock button on the key fob to unlock
only the rear cargo doors. To open one of the
sliding side doors, pull the handle out from the
bottom, then slide the door towards the rear of
the vehicle until it locks into place and cannot
go any further. The turn signal lights will flash to
acknowledge the unlock signal.
Opening/Unlocking With A Key Fob In the
Canadian Cargo Vehicle — If Equipped
Push and release the unlock button on the key
fob to unlock the front two doors. Push and
release the cargo unlock button on the key fob
once to unlock the passenger/cargo area (side
lateral sliding doors and rear doors). The turn
signal lights will flash to acknowledge the
unlock signal.
Unlocking With The Mechanical Key In
Passenger Vehicle
Push the mechanical key release button to
expose the mechanical key, insert the key into
the driver door exterior lock cylinder and turn
the key counterclockwise to unlock all doors.
Unlocking With The Mechanical Key In Cargo
Vehicle
Push the mechanical key release button to
expose the mechanical key and insert the key
into the driver door exterior lock cylinder and
turn the key counterclockwise to unlock the
front doors. Insert the key into the rear door
exterior lock cylinder and turn the key
counterclockwise to unlock the rear doors.
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GETTING TO KNOW YOUR VEHICLE 15
Closing/Locking With A Key Fob
Push and release the lock button on the key fob
to lock all doors, including the cargo area (side
lateral sliding doors and rear doors). The turn
signal lights will flash to acknowledge the lock
signal.
Horn activation settings after a key fob lock
command can be adjusted manually through
the Uconnect system Úpage 87.
Locking With The Mechanical Key In Passenger
Vehicle
Push the mechanical key release button to
expose the mechanical key, insert the key into
the driver door exterior lock cylinder and turn
the key clockwise to lock all doors.
Locking With The Mechanical Key In Cargo
Vehicle
Push the mechanical key release button to
expose the mechanical key, insert the key into
the driver door exterior lock cylinder and turn
the key clockwise to lock the front doors. Insert
the key into the rear door exterior lock cylinder
and turn the key clockwise to lock the rear
doors.
Closing And Locking From Outside
Grab the side door handle and push towards
the front of the vehicle. Once the side door is
secured in the full closed position, use one of
the prior locking methods to lock the sliding
side doors.
Opening And Closing From The Inside
Opening:
Pull the interior door handle to unlock the door,
then pull the handle and slide the door towards
the rear of the vehicle until it can go no further.
Closing:
Pull the interior door handle to release the door
and then push it towards the front of the
vehicle.
Key Emergency Lock (KEL) Device
The sliding side doors are provided with a
device for locking all the doors using an
emergency lock in case of a power fault.
The device can be engaged with the sliding side
doors open in one of the following positions:
KEL Device not engaged (doors unlocked)
KEL Device engaged (insert the ignition key
blade into the lock and rotate clockwise),
doors locked
Key Emergency Lock Device
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16 GETTING TO KNOW YOUR VEHICLE
The device is released and the doors can be
opened as follows:
If the power is restored:
By remote control.
Opening a front door by inserting the key into
the key cylinder.
If the power is not restored:
Opening the driver side door by mechanical
key and the other doors (passenger's side
and sliding side door) by pulling the inner
handle.
If the child lock was engaged and the previously
described locking procedure was carried out,
operating the internal handle will not open the
door but will only realign the door lock knob. To
open the door, the outside handle must be
pulled. The door lock/unlock button is not
disabled by the engagement of the emergency
lock.
Double Rear Swing Doors
The rear double swing doors are fitted through
a fastening system which stops them when they
reach an opening angle of approximately
90 degrees.
Rear Door Check Strap Location
To open them wider to an angle of 180 degrees,
push the locking device (one on each side) and
simultaneously open the doors.
Using the key fob, you can do the following:
For cargo versions with swing door/cargo
doors: centrally unlock the load compart-
ment (sliding side doors + rear swing doors),
centrally lock all the doors.
For versions with swing door: local unlocking/
locking.
Opening/Closing The First Swing Door From
The Outside
To open the door, turn the key in the lock or
push the cargo unlock button on the key fob and
then pull the exterior handle to the left. To close
the door, turn the key in the lock or push the
lock button on the key fob.
Emergency Opening Of The First Swing Door
From The Inside
From inside the vehicle, use the interior door
release mechanism located on the left rear trim
panel.
Opening The Second Swing Door
After having opened the first door, pull the
handle located on the door face toward the rear
of the vehicle.
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GETTING TO KNOW YOUR VEHICLE 17
Child-Protection Door Lock System
This system prevents the sliding side doors from
being opened from the inside.
The child locks can only be engaged/
disengaged with the sliding side door open:
Child Lock System
To Engage Or Disengage The Child-Protection
Door Lock System
1. Open the rear door.
2. Insert the tip of the mechanical key into the
lock and rotate to the lock or unlock
position.
3. Repeat steps 1 and 2 for the opposite rear
door.
The device remains engaged even if the doors
are unlocked remotely. This system prevents
the sliding side doors from being opened from
the inside.
NOTE:
For emergency exit from the rear seats when
the Child-Protection Door Lock System is
engaged, manually raise the door lock knob to
the unlocked position, roll down the window,
and open the door using the outside door
handle.
SEATS
Seats are a part of the Occupant Restraint
System of the vehicle.
WARNING!
Avoid trapping anyone in a vehicle in a
collision. Remember that the rear doors can
only be opened from the outside when the
Child-Protection locks are engaged (locked).
WARNING!
It is dangerous to ride in a cargo area,
inside or outside of a vehicle. In a collision,
people riding in these areas are more likely
to be seriously injured or killed.
Do not allow people to ride in any area of
your vehicle that is not equipped with seats
and seat belts. In a collision, people riding
in these areas are more likely to be seri-
ously injured or killed.
Be sure everyone in your vehicle is in a seat
and using a seat belt properly.
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18 GETTING TO KNOW YOUR VEHICLE
Manual Adjustment (Front Seats)
The front driver and passenger seats can be
adjusted forward and rearward, and (if
equipped), may be reclined and the height and
lumbar can be adjusted.
Forward And Rearward Adjustment
The adjustment bar is at the front of the seat,
near the floor. Pull the bar upward to move the
seat forward or rearward. Release the bar once
the seat is in the desired position. Then, using
body pressure, move forward and rearward on
the seat to be sure that the seat adjusters have
latched.
Adjustment Bar
Height Adjustment — If Equipped
The height adjustment lever is located on the
center outboard side of the seat. Lift up or push
down on the front lever to adjust the front of the
seat up or down.
Height Adjustment Lever
WARNING!
Adjusting a seat while driving may be
dangerous. Moving a seat while driving
could result in loss of control which could
cause a collision and serious injury or death.
Seats should be adjusted before fastening
the seat belts and while the vehicle is
parked. Serious injury or death could result
from a poorly adjusted seat belt.
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