
6
MISSING OR DAMAGED PARTS
With over 300 individual detail parts, the M420 is an amazing and complex model.
But that’s what we’re known for, isn’t it? To prevent inevitable frustration, we recommend
checking your locomotive as soon as possible to ensure that everything is where it
should be. We try to catch all potential issues at the factory, but with all 47 locomotives
in our production run it is possible that the odd problem may slip past our quality
control inspectors. Even after all these years, they still have karaoke nights and can get
tired during the day. Please cut them some slack. At least they know all the words to
“Wonderwall” by Oasis. (No, please do not send us an email and say, “You’re gonna
be the one that saves me” with a list of parts you need.)
A bigger issue is damage in transit. 99% of all models are perfect when they leave
our warehouse. But everyone knows that couriers and delivery persons don’t handle
packages like they’re filled with glass ornaments, so between our warehouse and your
front door there’s a chance that your model may or may not have been bumped, tumbled,
kicked or even slap-shotted. We have it on good authority that UPS drops off our models
with Les Habitants to use in hockey practice, then picks them up later to deliver to you.
No packaging is designed to survive a couple of hours on the ice at Brossard. When the
packages were delivered to Etobicoke, none of the boxes was damaged because the
Leafs kept fanning on the shot.
If bits come loose in transit, they are easily reattached with white glue, such as Weldbond.
We prefer Weldbond over CA because it works just as well for most layout scenarios
and is very easy to clean up. There is no risk of damaging the paint job – just wipe it up
with a bit of warm water on a paper towel.
If any parts are missing or broken, please call or email us and we’ll do the best we can
to take care of you, up to and including replacement parts if needed. And after all,
we’re your Wonderwall. OK, OK, I’ll stop. (Ed. Hey Zobby –most of our customers are
twenty to thirty years too old for your farkakte Oasis references. Go with some Simon
and Garfunkel. You can maybe go as late as Supertramp, but not a minute later.)
We aim for 100% customer satisfaction. Unless you are one of those people who calls
us because the bearing cap is sitting askew and you don’t want to gently push it back
into the truck. In which case, please go away.
CHECKING AND ADJUSTING YOUR LOCOMOTIVE
We try and make sure that every locomotive is perfectly up to spec before it leaves
the factory, but if the karaoke was particularly good the night before your model was
assembled there may be a couple of bugs. Doing a quick pre-service check will solve
most operational glitches.