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destroying the surrounding details, especially the really thin trapezoid-thing (we don’t
know what it’s for either) that is liable to spring off into oblivion. Ping! Whooaaa!! There
it goes.
Snap the lid off the coupler box, replace the coupler, and snap the lid back on. Slide the
coupler box back in and replace the screw. Pick up the RDC and look around the white
table cloth for all the grab irons and the horns that have fallen off. Glue them back on
with white glue. Hey – don’t say we didn’t warn you! And on that note….
MISSING OR DAMAGED PARTS
With over 400 individual detail parts, the RDC is a far cry from the rubber-band-
equipped model it’s replacing. To prevent inevitable frustration, we recommend check-
ing your RDC as soon as possible to ensure that everything is where it should be. Don’t
wait until you’ve retired and we’re all sitting around reminiscing in a retirement home.
We’ll be lucky to be able to say RD… RD… RD whatever. You can forget about us send-
ing you parts at that point.
We try to catch all potential issues at the factory, but with literally hundreds of RDCs in
each production run it is possible that the odd problem may slip past our quality control
inspectors. Everyone gets their hair cut at, like, 2 a.m. in China. We don’t know why, but
it’s true. Even Jason went for a late-night snip in Shenzhen in 2015. (Bill wanted a snip
but then realized he had no hair.) The stylist was shocked that Jason wanted him to use
clippers. He was ready to spend 45 minutes styling. Eventually Jason took the clippers
and did it himself in five, not 45 minutes. Where were we? Right – so maybe the person
assembling your RDC was at the barber all night and consequently installed a grab iron
crooked. Your model – her hair. Hmmm. Tough choice. Hair wins.
A bigger issue is damage in transit. More than 99.5% of all models are perfect when
they leave our warehouse. But our gentle courier and postal carriers tend use our models
to practice for their local kickball team every Thursday at 7pm down at the park by the
tracks. No packaging is designed to survive such punishment.
If underbody bits come loose in transit, they are easily reattached with CA (super glue).
If grab irons or other parts on the shell come loose, we recommend white glue rather
than CA. We prefer white glue over CA because it works just as well for most layout
scenarios and is very easy to clean up. There is no risk of damaging the paint job – just
wipe up the spilled glue with a bit of warm water on a paper towel. If the courier com-
panies have been really cruel and there are a lot of parts loose, please contact us. You
can send the RDC back and we’ll glue all the parts back on and pack the thing in a mile
of toilet paper before sending it back to you. As an added benefit, the toilet paper may
come in handy for other purposes as well.
If any parts are missing or broken, please call or email us. We’ll happily send you free
replacements. We aim for 100% customer satisfaction… with one exception. If you are
one of those people who calls us because the horn is slightly crooked and you don’t
want to move it back into place with your finger, please go away.