RealFlame 5099 User manual

Firebox Users Guide
Model # 5099
5099-Electric Firebox-RC-062615
Lot:____________
PO:____________
English • Français • Español

TABLE OF CONTENTS
Important Safety Instructions
Site Selection and Preparation
Operation and Features
Care and Maintenance
Warranty and Return
Ownership Registration
3
5
6
8
9
29

IMPORTANT NOTICE Please keep this user’s guide for future reference.
When using electric appliances, basic precautions should always be followed to reducethe
risk of fire, electric shock, and injury to persons, including the following:
1 . Read all instructions before using this appliance.
2. The heater is hot when in use. To avoid burns, do not let bare skin touch hot
surfaces. The trim around the heater outlet becomes hot during heater operation.
Keep combustible materials, such as furniture, pillows, bedding, papers, clothes,
and curtains at least 3 feet (0.9m) from the front, sides and rear of the unit.
3. Extreme caution is necessary when any heater is used by or near children or
persons with disabilities and whenever the unit is left operating and unattended.
4. Always unplug the electric heater when not in use.
5. Do not operate any unit with a damaged cord or plug, or if the heater has
malfunctioned, or if the electric heater has been dropped or damaged in any
manner. Return heater to authorized service facility for examination, electrical or
mechanical adjustment, or repair.
6. Do not use outdoors.
7. The electric heater is not intended for use in bathrooms, laundry areas and similar
indoor locations. Never locate heater where it may fall into a bathtub or other
water container.
8. Do not run the cord under carpeting, furniture, or appliances. Do not cover cord with
throw rugs, runners, or the like. Arrange cord away from high trac areas, where it
To disconnect the unit, turn the firebox o, and then remove the plug from the
will not be tripped over.
9.
outlet.
10. Connect to properly grounded outlets only.
11. Do not insert or allow foreign objects to enter any ventilation or exhaust opening
as this may cause an electric shock, fire, or damage to the heater.
12. To prevent a possible fire, do not block air intake or exhaust in any manner. Do not
use on soft surfaces, like a bed, where openings may become blocked.
13. All electrical heaters have hot, arcing or sparking parts inside. Do not use in areas
where gasoline, paint, or flammable liquids are used or stored or where the unit will
be exposed to flammable vapors.
14. Do not modify the electric heater. Use it only as described in this manual. Any
other use not recommended by the manufacturer may cause fire, electric shock,
injury, or death.
15. Do not burn wood or other materials in the electric heater.
16. Do not strike the glass panel.
17. Always use a certified electrician if new circuits or outlets will be required.
18. Always use properly grounded, fused and polarized outlets.
IMPORTANT SAFETY INSTRUCTIONS
Glass Information
1. Under no circumstances should this product be operated with a broken or
chipped glass panel.
2. Do not strike or slam the glass.
3. Do not use abrasive cleansers to clean the glass.
4. This product uses tempered glass. Replacement of the glass supplied by the
manufacturer should be done by qualified / authorized service personnel only.

•Risk of electric shock.
•Do not open.
•Non-User serviceable parts inside.
WARNING
!
SAVE THESE INSTRUCTIONS
!
!
DESCRIPTIONS OF WARNINGS
NOTE Procedures and techniques that are considered important
enough to emphasize.
CAUTION Procedures and techniques which, if not carefully followed,
will result in damage to the equipment.
WARNING Procedures and techniques which, if not carefully followed,
will expose the user to risk of fire, serious illness or death.
!
!
NOTE This equipment has been tested and found to comply with the limits for Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception, which can be determined by turning the
equipment o and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and the receiver.
•Connect the equipment into an outlet on a circut different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio / TV technician for help.
Operation is subject to the following two conditions:
(1) This device may not cause interference and;
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.
NOTE A 15amp, 120 volt circuit is required. A dedicated circuit is preferred but not
essential in all cases. A dedicated circuit will be required if, after installation, the
circuit breaker trips or fuse blows on a regular basis when the heater is operating.
Additional appliances on the same circuit may exceed the current rating of the
circuit breaker.
If you have any questions about our products please contact Real
Flame® customer service at 1-800-654-1704
IMPORTANT SAFETY INSTRUCTIONS (Cont.)

This section provides easy step by step instructions for selecting a location and
preparing the site to install the fireplace into any Real Flame® fireplace mantel.
NOTE
1. Select a suitable location that is not susceptible to moisture and is away from drapes,
•For ease of electrical hook up you may wish to locate the fireplace near an
furniture and high trac.
existing outlet.
Ensure the power cord is not installed so that it is pinched or against a sharp edge
and ensure that the power cord is stored or secured to avoid tripping or snagging to
reduce the risk of fire, electric shock or injury to persons.
Construction and electrical outlet wiring must comply with local building codes and
other applicable regulations to reduce the risk of fire, electric shock and injury to
persons.
electric shock or injury to persons, always use a licensed electrician.
Do not attempt to wire your own new outlets or circuts. To reduce the risk of fire,
This heater is for use on 120 volts.
See figure 1 for grounding instruction.
The cord has a plug as shown at A in
Figure 1. An adapter as shown at C is
available for connecting three-blade
grounding-type plugs to two-slot
receptacles. The green grounding lug
extending from the adapter must be
connected to a permanent ground
such as a properly grounded outlet
box. The adapter should not be used
if a three-slot grounded receptacle is
available.
WARNING
SITE SELECTION AND PREPARATION
Figure 1
• The fireplace insert comes completely assembled and wired. Some tools may be
required to prepare the site and install the trim.
• The dimensions of the fireplace insert are 32.5” wide x 24” high x 12” deep.
• You should allow 1/4” around the fireplace insert for ease of installation.
• This fireplace does not require any venting.
!

Ambient Light
This will turn the ambient light
above the logs ON/OFF.
OPERATION AND FEATURES
Using the Remote Control
Adjust Brightness
This allows you to raise or
lower the level of flame
brightness.
Adjust Temperature
This allows programming of
the thermostat. The firebox
can be used without the
heater if desired, simply cycle
through the function until
no temperature is displayed.
Press and hold the down
arrow for five seconds to
switch temperature readout
from °F to °C and back.
This allows you to set the
fireplace to automatically
shut OFF after the amount
of time displayed on the
screen. Timer can be set
for ten minutes up to nine
hours.
Dynamic Embers
This function will make the
embers of the fire automatically
glow dimmer and brighter
creating a realistic fire eect.
Timer/Dynamic Embers
This will allow you to set
the automatic shuto
on the fireplace. Hold
for 3 seconds to switch
to Dynamic Embers.
This function will make
the embers of the fire
automatically glow
dimmer or brighter
creating a realistic fire
Hold 3 seconds
to return to Timer.
Power
This will turn the unit ON/
OFF. When turned back
ON, the system will recall
its last heat setting used.
Power
This will turn the unit
ON/OFF.
Adjust Brightness
This function will
cycle through the
flame brightness.
five dierent levels of
Adjust Heater
This function will
cycle through the
dierent temperature
levels of the heater.
Hold 5 seconds
to switch readout
between °F and °C.
Ambient Light
This will turn the
ambient light above
the logs ON/OFF.
Using the Control Panel

When turned OFF the embers of the log set will not immediately go out. This is a
Although the heater has been turned o the fan may still run to prevent over heating.
designed feature to represent the embers of the fire slowly fading out.
OPERATION AND FEATURES
Digital Display
!
!
NOTE
NOTE
Timer Function
This icon will light up
with a blue light when
using the Timed Shut-
OFF function. A time will
be displayed on the main
display ranging from 10
(minutes) to 9H (hours).
Flame Brightness
When adjusting the
brightness of the flames
this icon will light up with
a blue light. The setting
will be displayed on the
main display with 1 being
the lowest setting and 5
being the highest.
Main Display
All numerical information
will be displayed on this
screen along with the
related function icon.
Thermostat
°F or °C will be
displayed along with
the temperature on
the main display. The
firebox can be used
without the heater if
desired, simply cycle
through the function
until no temperature
is displayed. For
instruction on
switching between °F
and °C please refer to
page 8.
˚F
˚C

CARE AND MAINTENANCE
Battery Replacement
•Slide the battery cover open by squeezing the release lever while pulling the
battery out. Please see the underside of remote for instructions.
included with the firebox.
•Replace the dead battery with one CR2025 battery. Replacement batteries are not
•Do not dispose of the dead battery in the municipal trash. Batteries should be
disposed of at a local collection point for recycling batteries.
•Close the battery cover.
Light Emitting Diode
These generate the same light levels as conventional bulbs, but use a fraction of the
This firebox is fitted with LED (Light Emitting Diode) bulbs in place of conventional bulbs.
energy. These LED bulbs are maintenance free and should not require replacing during
the life of the product.
Cleaning
WARNING
CAUTION
Disconnect power before attempting any maintenance or cleaning to reduce the risk of
fire, electric shock, injury or death.
When transporting or storing the unit and cord, keep in a dry place, free from excessive
vibration and store so as to avoid damage.
•Dust the unit using a clean dry cloth.
cleaners.
•Use a standard glass cleaner for the glass panel of the unit.
•Use warm water and a clean cloth to wipe off all painted surfaces. Do not use abrasive
!
C SU

Thank you for purchasing our Real Flame® product. We are proud to have you as a customer!
We recommend that you visit our website www.realflame.com for the quickest and most ecient
way to complete your product registration.
Complete the form on back page of this manual to register and protect your product!
Complete the product
registration form on the
last page of this manual
and mail or email it in
today. Have the piece of
mind of knowing we can
contact you in the
unlikely event of a safety
modification.
After sending in your
registration, store your
product instructions in a
safe place. They contain
information you will need
should you ever require
service or parts. Our
customer service number
is 1-800-654-1704
Read your instruction
manual carefully. It will
help you operate and
care for your new
fireplace properly. Please
remember to write your
serial number on the
front page of your
instructions.
Warranty & Return Policies
Warranty
Real Flame® Company warrants Real Flame ventless fireplaces and accessories to be free from
defects in parts and workmanship under normal use and service for a period of 90 days from the
date of purchase. In the event of such defects Real Flame will, at its option, replace the defective
product or refund the purchase price. The foregoing is the exclusive remedy and Real Flame
disclaims all other warranties, including any implied warranty of merchantability or fitness for a
particular purpose. In addition, Real Flame will not be responsible for consequential damages in
excess of the purchase price of the product on which such liability is based. Electric fireplaces carry
a one-year warranty on the electric firebox only.
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete
or unauthorized returns. All returned products must be 100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled or modified will
not be eligible for return. All items must be returned in their entirety, meaning all items included
must be returned together. No returns or exchanges on discontinued items. Please begin the return
process by contacting the store or company where you bought your Real Flame item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you
may request a replacement. Replacement parts are not available for all units and only given at Real
Flame’s discretion. We will assess any damage and find a solution, which could include shipping
you a replacement. No replacements are available for discontinued items or repackaged (open
box) products. Please call Real Flame Customer Service at 800-654-1704 for replacement parts
before returning the damaged item. Please have the following information
(which can be found in your instruction manual) ready before you call Customer Service.
• Model Number of Item
• 4-8 digit Part Number
• Lot Code Number
• Shipping Address
• A picture of the damaged item may be requested. Pictures should be
sent to custserv@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer
Service at 800-654-1704 within 48 hours of receiving the item.
Please refer to www.Realflame.com for our complete return guidelines and policies.

Lot:____________
PO:____________
English • Français • Español
Guide de L’usager Pour la
Foyer Électrique
Modèle n° 5099
5099-Electric Firebox-RC-062615