RealFlame 310 User manual

Lot:_____________
PO:_____________
Model # 310
Instruction Manual

Gel Fuel is flammable. Failure to follow warnings can result in property damage or serious burns.
Do not attempt to refuel a unit that is already burning. Pouring any kind of fuel on a fire can result in
flare-ups or flashbacks. Make sure the fire is out and allow the unit to cool for 20 minutes before refueling.
Use only Real Flame® gel fuel cans in this unit. Do not use with any other fuel or flammable material.
Do not store or use gasoline or other flammable materials, including gel fuel, near this product. Vapors or leaks
from these types of items could travel to sources of flame or heat and increase the risk of fire or explosion.
In case of an emergency use a CO2 extinguisher or baking soda to extinguish the fire.
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HAZARDS
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WARNING
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If you have questions please call customer service at 1-800-654-1704
RF Logset WARNINGS 010713
Using your
Log Set
This logset is designed to be used outdoors, but is safe for indoor use.
Before using unit, be sure you have read and understood the step-by-step
instructions in this manual.
After several burns, soot may develop on surfaces very close to the flame. Clean
with a damp soapy rag.
During the initial burn you may experience a slight odor. Odor is temporary and
will be absent on following burns.
Real Flame® Gel Fuel contains isopropyl alcohol.
Avoid contact with eyes, mucous membranes or prolonged contact with skin. May
irritate eyes. Store in a cool, dry place. Keep away from flame, heat or items that
spark. Use in well-ventilated areas. Keep out of reach of children and pets. In case
of fire, use a CO2 fire extinguisher or baking soda.
GEL FUEL
If fuel gets in eyes, flush with water for 15 minutes; get medical attention. If ingested,
do not induce vomiting; call poison control center or a doctor.
FIRST AID
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Read entire label and all instructions included with gel fuel and log set
PROPERTY DAMAGE, SERIOUS INJURY OR DEATH may result if these warnings are not followed
1. Burn only Real Flame® 13oz Gel Cans in the log set. Never burn trash, paper, or wood in the unit.
2. Log set is not to be operated by anyone below age 18. Keep away from children and pets.
3. Make sure log set is placed on a flat and level surface. Failure to do so could cause the unit to tip,
resulting in property damage or serious injury. Do not place the log set in an area with lots of traffic, such as
a hallway or entryway.
4. Never alter or dismantle the log set in any manner.
5. Do not pour or scoop gel out of the can. Light Real Flame® gel fuel only when can is placed in the designated
area in unit. Wipe up spills. Use a long match or extended butane lighter to ignite fuel.
6. Never burn gel fuel cans outside the designated burn area in the metal firebox. Do not burn more than three
cans of fuel at any time.
7. Do not try to combine gel from different cans.
8. Never leave a burning fire unattended, especially around children or pets.
9. Never touch any logs or metal surfaces during or immediately after burning gel fuel. They will be extremely HOT.
Allow surfaces to cool for 20 minutes before touching, changing cans, or moving the unit.
10. Do not wear flammable or loose clothing when operating the log set.
11. Exercise the same precautions as you would with any open fire.
NOTE: Users are responsible for following these instructions
and operating this product safely

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Before starting assembly, review the
parts list making sure you have all
the pieces and they are in good
condition. If there are any damaged
or missing parts please call customer
service at 1-800-654-1704
Before using fireplace read and
understand all instructions and safety
precautions included with this log
set.
310 Oak
Conversion Log Set
INSTRUCTIONS
Parts List
Number Description
Part Number Quantity
1 Base 03103211 1
2 Top Log 03103212 1
3 Plate 03103213 1
4 Lava Rock 40890000 1 Bag
Hardware Kit 03100001
5 1” Philips Head Screw 1
6 5/16“ Washers 5
Step One
Attach the Plate (3) to the Top Log (2)
with a Screw (5) and three Washers (6)
in the order shown in figure 1.
The assembly order from top to
bottom should be Top Log (2), two
Washers (6), Plate (3), one Washer (6),
Screw (5).
Figure 1
6
6
6
5
3
2

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INSTRUCTIONS
Figure 2
Figure 3
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1
Step Two
After opening Real Flame® Gel Fuel cans, place
one can into each slot in the Base (1).
Place the Top Log (2) with the attached Plate
(3) onto the Base (1). (Fig. 2) The plate should
be in contact with the gel fuel cans with tabs
resting on the rims of the cans.
If the plate is not sitting on the cans, add
another Washer (6) between the Top Log (2)
and the Plate (3). If necessary, repeat this step
to acheive the correct fit.
Step Three
Light the gel fuel cans with an extended
lighter or match.
WARNING
Do not touch the logs or the metal plate
during or after burning gel fuel. They will
be HOT! Allow surfaces to cool for at
least 20 minutes before touching,
changing the cans or moving the log set.
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Customer Service: 1-800-654-1704 in USA
Service à la clientèle: 1-800-363-6443 in Canada
custserv@realflame.com
Warranty & Return Policies
Real Flame®
7800 Northwestern Ave.
Racine, WI 53403
Warranty
Real Flame® Company warrants Real Flame ventless fireplaces and accessories to be free from
defects in parts and workmanship under normal use and service for a period of 90 days from the
date of purchase. In the event of such defects Real Flame will, at its option, replace the defective
product or refund the purchase price. The foregoing is the exclusive remedy and Real Flame
disclaims all other warranties, including any implied warranty of merchantability or fitness for a
particular purpose. In addition, Real Flame will not be responsible for consequential damages in
excess of the purchase price of the product on which such liability is based. Electric fireplaces carry
a one-year warranty on the electric firebox only.
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete
or unauthorized returns. All returned products must be 100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled or modified will
not be eligible for return. All items must be returned in their entirety, meaning all items included
must be returned together. No returns or exchanges on discontinued items. Please begin the return
process by contacting the store or company where you bought your Real Flame item.
Replacement Parts
In the event that an item has been lost or damaged either by the manufacturer or in shipping you
may request a replacement. Replacement parts are not available for all units and only given at Real
Flame’s discretion. We will assess any damage and find a solution, which could include shipping
you a replacement. No replacements are available for discontinued items or repackaged (open
box) products. Please call Real Flame Customer Service at 800-654-1704 for replacement parts
before returning the damaged item. Please have the following information
(which can be found in your instruction manual) ready before you call Customer Service.
• Model Number of Item
• 4-8 digit Part Number
• Lot Code Number
• Shipping Address
• A picture of the damaged item may be requested. Pictures should be
sent to custserv@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer
Service at 800-654-1704 within 48 hours of receiving the item.
Please refer to www.Realflame.com for our complete return guidelines and policies.