RealFlame Ojai 12544LP User manual

If the information in this manual
is not followed exactly, a fire or
explosion may result causing
property damage personal injury
or loss of life.
Installation and service must be
performed by a qualified installer,
service agency or gas supplier.
Improper Installation, adjustment,
alteration, service or maintenance
can cause injury or property
damage.
Read the installation, operation
and maintenance instructions
thoroughly before installing or
servicing this equipment.
Save these instructions for
future reference. If you are
assembling this unit for
someone else, give this manual
to him or her to read and save
for future reference.
!!
IMPORTANT WARNING
SAVE THESE
INSTRUCTIONS
!DANGER
If you smell gas:
2. Extinguish any open flame.
1. Shut ogas to the appliance.
3. If odor continues, keep away from the appliance and
immediately call your gas supplier or fire department.
!
!
WARNING
WARNING
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
An LP-cylinder not connected for use should be
stored in vicinity of this or any other appliance.
For outdoor use only. DO NOT use
for cooking. DO NOT use under any
overhead enclosure.
USC
For Technical Support Please Contact Real Flame® At: 1-800-654-1704
Manufactured by Real Flame as Model Number 12544LP
Ojai Fire Column Owner’s Manual
Style # 49220948
!
!
!
!
!
V1. March 2017

2
!DANGER
This appliance can produce carbon
monoxide which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed
space such as a camper, tent, car or home.
CARBON MONOXIDE HAZARD
Table Of Contents
Important Safety Information
Propane (LP) Dangers and Warnings
Parts List
Assembly Instructions
Lighting Instructions
Care and Cleaning
Gas Component Checks
Troubleshooting
Warranty
3
5
7
8
15
16
17
18
20
Product Name
Ojai Fire Column
Manufactured as Model No.
12544LP
Rated Heat Output
10,000 btu/hr
Type of Gas
Propane (LP)
Gas Supply
20 lb LP-Gas Cylinder
SPECIFICATIONS

IF YOU SMELL GAS
• Do not try lighting any appliance.
• Extinguish any open flame.
• Shut ogas supply to the fire column.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone.
• Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
• WARNING Failure to follow the dangers, warning and cautions in this manual may
property.
result in serious bodily injury or death, or in a fire or explosion causing damage
to
• IMPORTANT NOTICE Read and understand all warnings and precautions prior to
alteration, service or maintenance can cause injury or property damage.
• Note The use and installation of this product must conform to local codes. In the
absence of local codes, use the National Fuel Gas Code, ANSI Z21.97. Reference to
Natural Gas and Propane Installation code CSA B149.1 or Propane Storage and
Handling code B149.2.
•Minimum Clearance from Unit to Combustible Materials
48” (121.9 cm) from all sides and back. Do not locate this fire column under any
overhead enclosure. Do not place on or above combustible surfaces.
supply piping system during any pressure testing of that system at test pressures in
excess of 1/2 of psi (3.5 kPa). The appliance must be isolated from the gas supply
testing of the gas supply piping system at test pressures equal to or less than 1/2 psi
(3.5 kPa).
• Keep these instructions for future reference. If you are assembling this unit for someone
• This gas fire column and its individual shutovalve must be disconnected from the gas
• This gas fire column must be used ONLY outdoors in a well-ventilated space and shall NOT
else, give this manual to him or her to read and keep for future reference.
be used inside a building, garage, or any other enclosed area.
fumes can accumulate and cause asphyxiation.
• Children should be alerted to the hazards of high surface temperatures and kept at a
(7.62m) of this or any other appliance.
• Do not store any combustible materials in the base enclosure.
• The use of alcohol, prescription or non-prescription drugs may impair an individual’s
Important Safety Information
!WARNING FIRE COLUMN IS FOR OUTDOOR USE ONLY
3

• Always use in accordance with all applicable local, state and national codes. Contact your local
• DO NOT burn solid fuels such as: wood, charcoal briquettes, lump charcoal, manufactured
logs, driftwood, trash, leaves, paper, cardboard, plywood, painted or stained or pressure
securely fastened and tightened.
is in operation.
combustible constructions. Avoid using near or under overhanging trees and shrubs.
rock or stone. An asphalt or blacktop surface may not be acceptable for this purpose.
system and any gas control which has been under water.
• DO NOT use in windy conditions.
touch hot surfaces until the unit has cooled unless you are wearing protective gear such as
insulated pot holders or heat resistant gloves or mittens to avoid burns.
• Use only the gas assembly provided. The replacement gas assembly shall be that specified by
the manufacturer.
• Always disconnect the LP tank when the unit is not in use.
• Lava rocks are very hot; please keep the children or pets away at a safe distance.
abrasion or wear by looking through the access panel. If if any part is damaged, it must be
Important Safety Information (continued)
4

5
• Before each use, remove the lava rocks. Examine the burner and its components.If dirty,
clean withasoft brush and soapy water solution. Examine the area around the burner;
any dirt or foreignmaterial, such as spider webs or nests inthis area should be removed.
If it is evident that the burner is damaged, the fire column must not be used.
Please contact Real Flame at 1-800-654-1704 for technical support.
LP GAS
characteristics before using any LP gas product.
Propane Characteristics
• Flammable, explosive under pressure, heavier than air and settles in pools in low areas.
• In its natural state, propane has no odor. For your safety, an odorant has been added.
• Contact with propane could burn your skin.
LP GAS WARNINGS
• Cylinders must be stored outdoors in a well-ventilated area out of reach of children.
• Disconnected cylinders must have threaded valve plugs tightly installed and must not be
stored in a building, garage or any other enclosed area.
• Never use a propane cylinder with a damaged body, valve, collar or footing.
• Dented or rusted propane cylinders may be hazardous and should be checked by your
propane gas supplier.
• Be sure to use only one 20 lbs (9.1 kg) LP gas cylinder in this appliance.
• Only tanks marked “propane” may be used.
• The LP gas supply tank must be constructed and marked in accordance with the
the National Standard of Canada, CAN/CSA-B339, LP gas tanks, Spheres and Tubes for
the Transportation of Dangerous Goods; and Commission.
• LP gas tank must be arranged for vapor withdrawal.
Type I (CGA810) LP gas tank connection.
the operations manual will void manufacturer warranty.
Important Safety Information (continued)
Propane (LP) Dangers And Warnings
!WARNING
serious personal injury, or property damage.

6
Gas Cylinder Valve Outlet and Inlet Connection, ANSI/CGA-V-1-1977, CSA B96.
• Never use an LP gas tank with a damaged body, valve, collar, or footing. Dented or rusted
LP gas tanks may be hazardous and should be checked by your LP gas supplier prior to
use.
• The LP gas tank should not be dropped or handled roughly.
• Tanks must be stored outdoors out of the reach of children. Do NOT store in a building,
garage, or any other enclosed area.
• Never store your LP gas tank where temperatures can reach over 125°F.
• Do not store the LP gas cylinder in direct sunlight or near a source of heat or combustion.
to increase, which may open the relief valve and allow gas to escape.
• Place dust cap on valve outlet whenever the LP gas tank is not in use. Only install the
type of dust cap on the LP gas tank valve outlet that is provided with the LP gas tank
valve. Other types of caps or plugs may result in leakage of propane.
a. Do not store a spare LP gas cylinder under or near this appliance.
serious injury may occur.
• The pressure regulator is set for 11 inches of water column (pressure).
• The maximum inlet gas pressure for this appliance is 14 inches of water column pressure.
• Never attempt to attach this appliance to the self-contained LP gas system of a camper trailer,
motor home or house.
• Always use the gas assembly provided with the appliance to connect to a LP gas cylinder. Never
connect to an unregulated LP gas supply.
For technical support contact Real Flame at 1-800-654-1704.
Connecting your gas cylinder
Before connection, be sure that there is no debris caught in the head of the gas cylinder,
head of the regulator valve or in the head of the burner and burner ports. Connect screw on
the 1 lb LP tank and hand-tighten firmly. Disconnect the propane cylinder from the appliance
whenthe unit is not in use. DO NOT obstruct the flow of combustion air and ventilation air
to the burner.
Propane (Lp) Dangers And Warnings

7
Parts List
6
7
AAA
2
1
3
4
5
Fire Column 115640004
11544-ASRD-01 for Slate
115430001
11501-03
Door
11544-BRNZ-01 for Bronze
Feet (set of 4)
Glass Panels (set of 4)
Glass Topper
Lava Rock
AAA BatteryN/A
100040101
11543-ASRD-02 for Slate
11543-BRNZ-02 for Bronze
1
1
1
1
1
1
1
2
3
4
5
6
1
7

8
Assembly Instructions
1.) Make sure thumb screws in corners are losened enough to insert glass.
Carefully place glass panel between the outer wall and the corner glass clips.
2.) Gently tighten thumb screws to hold the glass panel securely.
Do not over tighten.
A
B

9
Assembly Instructions
3.) Repeat steps 1 and 2 to secure the remaining 3 glass panels.

10
Assembly Instructions
4.) Place the Glass Topper on top of the glass panels.

+
-
11
Assembly Instructions
5.) Install a AAA Battery into the electronic igniter as shown in the
diagram below.
6.) Place lava rock by hand. DO NOT dump bag out into tray to avoid clogging
the burner with dust. Position the lava rock (0.8kgs) to a level about 1”
above the top of the burner. Make sure that you do not block the igniter box
with lava rock to ensure proper ignition.

12
Assembly Instructions
7.) Remove the access door and place the LP tank in the designated area in
the column.
8.) Tighten the thumb screw to secure the tank in place.

13
Assembly Instructions
Check to make sure there is no debris
in the head of the LP gas tank or in the
head of the regulator valve. Make sure you
check the burner and burner ports as well.
Connect gas line to tank by turning knob
clockwise. Hand tighten only.
Make sure the valve on the LP gas tank is
OFF.
Disconnect by turning the knob counter
clockwise until it is detached from the valve.
9.) Connect the LP Gas Tank
Disconnecting the LP GasTank
10.) Replace the access door.

14
Check for leaks at these locations
!
!
WARNING Before using this outdoor fire column, make
WARNING Failure to inspect this connection or
sure you have read, understand and are following all
information provided in the Important Safety Information
section of this manual. Failure to follow those instructions
can cause death, serious injury or property damage.
follow these instructions could cause a fire or an
explosion, which can cause death, serious bodily
injury, or damage to property.
Prior to each gas fire column operation, check the valve
assembly for evidence of excessive abrasion or wear
though the access panel on the side of the base. Replace
the access panel prior to operating fire column.
BURNER CONNECTIONS
Make sure all of the connections are tight. If your unit
was assembled for you, visually check all connections.
Please refer to diagram for proper installation.
If any part appears to be incorrect please contact Real
Flame at 1-800-654-1704 for assistance.
CHECKING FOR LEAKS
Make a leak check solution by mixing 1 part dish
washing soap with 3 parts water in a spray bottle.
Make sure control knob is OFF. Then, attach the 1 lb
LP gas tank.
Spray leak solution on valve connections paying
particular attention to the areas indicated by arrows.
If any bubbles appear turn LP gas tank OFF,
reconnect and re-test. If you continue to see bubbles
after several attempts, disconnect LP gas source and
contact Real Flame at 1-800-654-1704 for assistance.
If no bubbles appear after one minute turn tank OFF,
wipe away solution and proceed.
Pre-use Instructions

15
1. Read and understand all operating instructions before lighting.
2. Burner control knob must be in the OFF position.
3. Connect propane (LP) cylinder (see above pages).
4. Slowly open valve on LP gas cylinder.
5. Push and hold igniter button to create sparks.
6. While holding the igniter button with one hand, use your other
hand to push and turn the control knob to the LIGHT position
to light the burner.
7. Keep Burner Control Knob pressed in for 15-30 seconds after
ignition.
8. If ignition does not occur in 30 seconds, turn control knob to the
OFF position and turn gas oat the source, wait 5 minutes until
gas has cleared and repeat lighting procedure.
9. After lighting, rotate the Burner Control Knob counter clockwise
to LOW setting. Observe flame, make sure all burner ports are
lit. Flame height should be no higher than 13 inches tall.
10. Adjust the flame to the desired height with the
control knob.
When using this method to light
yourfire columnuse heat resistant
gloves and follow the step by step
instructions. Failure to do so could
result in severe injury.
If burner flame goes out during operation, immediately
turn the control knob OFF and let the gas clear a
minimum of 5 minutes before attempting to re-light the
fire column.
Please refer to the trouble shooting pages for
additional support, beginning on page 16.
Using the Ignitor
!!WARNING
WARNING
Lighting Instructions
PUSH IN
AND
TURN

16
Care And Cleaning
Inspecting
WARNING
DO NOT USE SOLVENTS while in closed spaces or while smoking.
!
!
!
!
1. Make sure all parts are securly fastened in place. If a part moves when touched, check its connection points to
see if they are lose.
WARNING DO NOT tamper with this appliance. This is DANGEROUS and will void the warranty. Any part found
Real Flame at: 1-800-654-1704.
2. Check all gas connections for leaks.
3. Check ignition system to insure proper sparking.
4. Check components for any signs of damage, rust or excessive wear.
5. If damage to any component is detected, DO NOT operate until the proper repairs have been made.
ARNING
cool to the touch.
General Care and Cleaning
W
DO NOT use oven cleaner or abrasive cleaners as they will damage this product.
1. Wipe exterior surfaces with a mild dishwashing soap, then rinse clean with water.
Storage:
WARNING
1. Turn gas OFF at tank connection. Remove tank and store in a cool, dry location outdoors, away from children.
3. Store in a cool, dry location away from children and pets.
Column and Glass
This outdoor re column must be inspected regularly to ensure that the product is safe to use and to extend
product life.
DO NOT inspect this outdoor re column until the re is COMPLETELY out.
1. This outdoor re column should be cleaned regularly to ensure safe use and extend product life.
DO NOT attempt to clean this outdoor re column unless the re is completely out and the unit is
DO NOT move or store this re column unless the re is COMPLETELY out and is cool to the touch.
2. Carefully remove rock ller and store components at to protect them from breakage.

17
Gas Component Connection Checks
Pilot
Housing
Pilot
Housing
Burner
Do not block
opening
CORRECT INCORRECT
If the burner will not light or stay lit, please perform the following checks.
1.) Make sure the electrode wire is correctly connected.
Both electrode wires must be fully inserted into the igniter box.
2.) Make sure that the pilot housing is unobstructed.
Clear any debris on top of the pilot housing and make sure there is no debris
between the igniter pin, thermocouple and the burner tube.
Burner

18
Possible Cause 1: No Gas Flow.
-Check if the LP gas tank is empty. If empty, replace the tank. If the propane
tank is not empty, refer to “Problem: Sudden drop in gas flow” on the
following page.
Possible Cause 3: Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the
following page. Clean the burner ports as described
there.
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 2: Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 11) or
replace the battery.
Possible Cause 3: Igniter Pin cracked or broken - sparks at crack.
-Call Real Flame at 1-800-654-1704 for technical support.
Possible Cause 4: Wire loose or disconnected.
-Reference page 16, step 1, reconnect wire. Call Real Flame at 1-800-654-1704.
Possible Cause 5: Wire is shorting (sparking) between igniter and electrode.
-Call Real Flame at 1-800-654-1704 for support.
Possible Cause 6: Igniter Pin not correct distance from burner.
- Make sure the tip of the Igniter pin is 5 mm away from
the burner.
Possible Cause 7: Bad Igniter.
-Call Real Flame at 1-800-654-1704 for support.
Troubleshooting
Problem: Burner will not light using igniter
For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: The fire column emits a lot of black smoke when in use
Problem: Burner will not light with match
Possible Cause: Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free
of any lava rocks so that the flame can flow naturally.
5 mm
Burner
Burner
Ports
Burner
Ports
Igniter Pin
(Electrode)
Possible Cause 2: Obstruction of gas flow.
- Check for bent or kinked hose.

19
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a
paperclip into each of the burner ports to
ensure they are not clogged. WARNING: Make
sure burner is not on and the gas supply has
been properly disconnected. Allow 15 minutes
for unit to cool before touching it.
Troubleshooting
If these troubleshooting steps are unable to resolve the problem,
please call Real Flame at: 1-800-654-1704
Possible Cause 1: High or gusting winds.
-Increase flame to HIGH setting.
Possible Cause 2: Low on LP gas.
-Replace LP gas tank.
Possible Cause 3: Excess flow valve tripped.
-Refer to “Problem: Sudden drop in gas flow”
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob to OFF. Replace with a spare LP gas tank and resume
burning. Store the spare LP gas tank in a well ventilated area, away from children.
Possible Cause 1: Out of gas.
-Replace with full LP tank.
Possible Cause 2: Excess flow safety device may have been activated.
-Turn control knob to OFF, wait 30 seconds and light outdoor fireplace. If
flames are still too low, reset the excessive flow safety device by turning o
the control knob and disconnecting the 20 lb LP tank. Turn burner
control knob to HIGH. Wait 1 minute. Turn burner control knob o.
Reconnect the tank and perform a leak check at tank connection. Wait 30 seconds
and light the fire column.
Problem: Sudden drop in gas flow, or a reduced flame height
Problem: Irregular flame pattern, flame doesnot run the full length of the burner
Problem: Flame blow out
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
Burner
Ports

Customer Service: 1-800-654-1704 in USA
Service à la clientèle: 1-800-363-6443 in Canada
custserv@realflame.com
Warranty & Return Policies
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
Warranty
Real Flame® Company warrants Real Flame gas fireplaces and accessories to be free from defects
in parts under normal use and service for a period of 2 years from the date of purchase and
defective from finish issues for a period of 5 years from the date of purchase. In the event of such
defects Real Flame will, at its option, replace the defective product or refund the purchase price.
The foregoing is the exclusive remedy and Real Flame disclaims all other warranties, including any
implied warranty or merchantability or firness for a particular purpose. In addition, Real Flame will
not be responsible for consequential damages in excess of the purchase price of the product on
which such liability is based.
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete
or unauthorized returns. All returned products must be 100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled or modified will
not be eligible for return. All items must be returned in their entirety, meaning all items included
must be returned together. No returns or exchanges on discontinued items. Please begin the return
process by contacting the store or company where you bought your Real Flame item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you
may request a replacement. Replacement parts are not available for all units and only given at Real
Flame’s discretion. We will assess any damage and find a solution, which could include shipping
you a replacement. No replacements are available for discontinued items or repackaged (open
box) products. Please call Real Flame Customer Service at 800-654-1704 for replacement parts
before returning the damaged item. Please have the following information
(which can be found in your instruction manual) ready before you call Customer Service.
• Model Number of Item
• 4-8 digit Part Number
• Lot Code Number
• Shipping Address
• A picture of the damaged item may be requested. Pictures should be
sent to custserv@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer
Service at 800-654-1704 within 48 hours of receiving the item.
Please refer to www.Realflame.com for our complete return guidelines and policies.
RF General Warranty_052115
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