RealFlame 3750 User manual

Model # 3750
Churchill Corner Fireplace
Mantle Assembly Instructions
Lot:_________
3750-Churchill-JW-081511
gel replaces and accessories

2
Dust the mantel periodically as you would with any piece of furniture.
Using a soft cloth and a wood cleaner, wipe the mantel clean in the direction of the grain to minimize the
appearance of scratches and scus in the nish.
Do not use water to clean mantel. Water may cause swelling, warping or stains if allowed to penetrate the
nish of the mantel. Use protective pads or cloths whenever possible.
Avoid placing mantel in rooms with lots of humidity or where humidity could be a problem. This may cause
warping to the mantel.
Avoid direct sunlight if possible to reduce the possibility of fading the nish.
Using your Fireplace
Fireplace is designed to be used indoors, there is no need for ventilation.
Use extreme caution while burning. Some surfaces become extremely hot during use.
Before using replace, be sure you have read and understand the step-by-step instructions and warnings
included with your Gel fuel or electric rebox.
Care and Cleaning
Helpful Tips for Assembly
Before assembly carefully unpack and check for each replace piece and necessary hardware
IF ANY PARTS ARE DAMAGED OR MISSING PLEASE CALL US DIRECTLY AT:
1-800-654-1704
Prep, plan and clear your space. In order to minimize damage while assembling make sure unpacking and
assembly takes place on a carpeted surface.
We recommend to use a power screwdriver for assembly it will greatly reduce your time for assembly. BE SURE
NOT TO OVERTIGHTEN SCREWS. The wood can easily be stripped out if too much force is used.
Use two people for assembly of the mantle. Another set of hands will help tremendously with the assembly
process and will reduce the amount of time spent on assembly. If you do not have a helper, that is ok too, just
take your time and follow the instructions.
Make sure that your mantle has been properly assembled prior to use. Once you have completed assembly
you should not have any extra mantle parts. The piece will be quite sturdy and all pieces will t together
nicely. If you did not achieve ideal results by following the instructions, please contact our customer service
team at 1-800-654-1704 and they will help answer any questions or concerns about the assembly process.

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PARTS LIST
HARDWARE KIT - 37500017
A x 16
3 in 1 Bolt
B x 16
Excenter Fitting
C x 22
Long Allen Screw
D x 18
Washer
E x 1
Allen Wrench
F x24
Back Panel Screw
G x 8
Shelf Panel Support
H x 2
MDF Board
I x 1
Hole Cover
1
2
3
4
5
6
7
8
9
10
12
11
13
13
14
16
15
Number Description Dark Espresso Oak Quantity
1 Base Panel 37500301 37500601 1
2 Left Outside Panel 37500302 37500602 1
3 Right Outside Panel 37500303 37500603 1
4 Left Inside Panel 37500304 37500604 1
5 Right Inside Panel 37500305 37500605 1
6 Upper Firebox Trim 37500306 37500606 1
7 Center Shelf Panel 37500307 37500607 1
8 Top Back Panel 37500308 37500608 1
9 Top Front Panel 37500309 37500609 1
10 Top Corner Panel 37500310 37500610 1
11 Right Back Panel 37500311 37500611 1
12 Left Back Panel 37500312 37500612 1
13 Shelf Panel 37500313 37500613 2
14 Base Panel Support 37500014 37500014 1
15 Top Panel Support 37500015 37500015 1
16 Corner Mantel Support 37500016 37500016 1
17 Hardware Kit 37500017 37500017 1

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Step One
-Screw eight 3-in-1 bolts to base panel (1).
-Join base panel support (14) with base panel(1) by securing 2 long allen screws.
-Screw four 3-in-1 bolts to center shelf panel (7).
Step Two
-Set base panel (1) on a at surface as shown.
-Join panel (2), (3), (4), (5) by inserting 8 bolts in the holes of the four panels. Using 8 excenter
ttings to lock the bolts.
1
14
7
A
C
A
1
2
4
5
3
B

5
Step Three
-Attach upper rebox trim (6) to inside panel(4) & (5) by securing 2 long allen screws through 2
washers.
Step Four
-Locate center shelf panel (7) to above nished parts.
-Join inside panel (4) & (5) by inserting 4 bolts in the holes of the two panels. Using 4 excenter
ttings to lock the bolts.
6
5
4
C
D
5
4
2
3
7
B

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Step Five
-Attach center shelf panel (7) to outside panel (2) & (3) by securing 4 long allen screws through 4
washers.
Step Six
-Screw two 3-in-1 bolts to center shelf panel (7).
2
3
7
C D
7
A

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Step Seven
- Join top back panel(8) with center shelf panel (7) by inserting 2 bolts in the holes of panel (8).
Using 2 excenter ttings to lock the bolts.
- Attach corner mantel support (16) to base panel support (14) by securing 1 long allen screw
through 1 washer.
Step Eight
- Join top front panel(9) with top corner panel(10) by securing 8 long allen screws through 8
washers and 2 MDF boards.
- Attach top panel support (15) by securing 2 long allen screws.
- Screw two 3-in-1 bolts to top front panel(9).
9
10
A
C
D C
15
8
7
B
16
14
D
C
H

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Step Nine
- Locate top panelto above nished parts.
- Join top back panel(8) by inserting 2 bolts in the holes of panel (8). Using 2 excenter ttings to
lock the bolts.
- Join outside panel (2) & (3) by securing 2 long allen screws through 2 washers.
- Join corner mantel support (16) by securing 1 long allen screw through 1 washer.
Step Ten
- Attach back panel(11) & (12)to above nished parts by securing 24 back panel screws.
10
9
16
15
C
D
B C D
8
3 2
11 12
F

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Step Eleven
I 8
13
13
2
4
5
3
G
Step 12
-Insert 2pcs shelf panel supports to the holes of side panel (2),(3),(4),(5) respectively. Keep every
2 supports on parallel.
-Put on 2pcs shelf panel (13) on the shelf panel supports.
-Insert the hole cover to the cord cutout on top back panel (8).
-Check and tighten all screws and excenter ttings.
For next step reference the instruction manual included with your rebox.
If you do not have an instruction manual included with your rebox do not attempt to
assemble or operate. Immediately call our customer service department
at 1-800-654-1704 for a replacement manual
WARNING: Do not operate your rebox without reading all instructions and warnings
prior to use.

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Warranty & Return Policies
Ninety-Day Warranty: Jensen Metal Products Inc. D/B/A Real Flame® warrants Real Flame vent-less
fireplaces and accessories to be free from defects in parts and workmanship under normal use and
service for a period of 90 days from date of shipment. In the event of such defect in parts or
workmanship, Jensen will, at its option, replace the defective product or refund the purchase price to
the extent of the defective product’s replacement cost. The foregoing is the exclusive remedy and
Real Flame disclaims all other warranties, including any implied warranty of merchantability or fitness
for a particular purpose. In addition, Real Flame will not be responsible for consequential damages in
excess of the purchase price of the product on which such liability is based.
Replacement Parts: Replacement parts are available for most units. Occasionally, parts may arrive
damaged due to mishandling during shipping. If you are in need of a replacement part, please
contact our customer service department with the fireplace model number and part number needed.
We will ship out a replacement part due to shipping damage at no charge.
Returns: Please inspect all items immediately after receiving. We hope you will be completely happy
with your purchase. If you find within 15 days of receipt of your product that you do not wish to keep
it, you may return it unused by following our return procedure. Shipping charges are not refundable
unless the return is a result of our error. Return freight charges are the responsibility of the buyer.
Items must be returned in their original packaging.
All returns must be authorized. Product that has been used may not be returned. A 15% restocking
fee will be assessed on returned merchandise to compensate for repackaging, warehousing and
administrative labor. The return procedure is listed below. For specific questions relating to returns or
warranty, please contact Customer Service department toll-free at 1-800-654-1704 or at
custserv@realflame.com.
Step 1: Contact Customer Service department by phone or e-mail to receive your Return
Merchandise Authorization number (RMA#). The RMA# is necessary for all returns. A reason code
must be indicated on the return form included with your packing slip.
Step 2: Note your RMA# on the packing slip and repack the item in the original packaging. Be sure to
include your packing slip with the returned product.
Step 3: Include your RMA# on the outside of the box and ship the package back to us via common
carrier. Please provide us with the tracking number for your shipment.
Step 4: We will contact you when the package has been received and inspected. Provided a
satisfactory return, we will credit your account for the returned merchandise less the applicable
restocking charges.
Customer Service:
1-800-654-1704 or
custserv@realflame.com
Real Flame®
7800 Northwestern Ave.
Racine, WI 53403