Ricoh M C240FW User manual

For product safety, make sure to read the Safety Information section before
using the product.
Notices
Troubleshoot a problem
Maintain the printer
Use printer menus
Scan
Fax
E-mail
Copy
Print
Secure the printer
Set up, install, and configure
Learn about the printer
Safety information
13.
12.
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10.
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User's Guide

Contents 2
Contents
Contents .................................................................................................................................................................... 2
Safety information .................................................................................................................................................. 10
Conventions.......................................................................................................................................................... 10
Product statements .............................................................................................................................................. 10
Learn about the printer .......................................................................................................................................... 13
Printer configurations ........................................................................................................................................... 13
Using the control panel......................................................................................................................................... 14
Customizing the home screen.............................................................................................................................. 14
Changing the language of the keyboard on the display....................................................................................... 15
Understanding the status of the indicator light..................................................................................................... 15
Selecting paper..................................................................................................................................................... 15
Paper guidelines .............................................................................................................................................. 15
Paper characteristics........................................................................................................................................ 15
Unacceptable paper......................................................................................................................................... 17
Storing paper.................................................................................................................................................... 17
Selecting preprinted forms and letterhead....................................................................................................... 18
Supported paper sizes ..................................................................................................................................... 18
Supported paper types..................................................................................................................................... 20
Supported paper weights ................................................................................................................................. 21
Set up, install, and configure................................................................................................................................. 22
Selecting a location for the printer........................................................................................................................ 22
Attaching cables ................................................................................................................................................... 23
Setting up the printer to fax .................................................................................................................................. 25
Setting up the fax function using analog fax .................................................................................................... 25
Setting up the fax function using fax server..................................................................................................... 26
Setting up fax using a standard telephone line................................................................................................ 27
Setting up fax in countries or regions with different telephone wall jacks and plugs....................................... 29
Connecting to a distinctive ring service............................................................................................................ 31
Setting the fax date and time ........................................................................................................................... 31
Configuring daylight saving time ...................................................................................................................... 31
Configuring the fax speaker settings................................................................................................................ 31
Configuring the e-mail SMTP settings.................................................................................................................. 32
E-mail service providers................................................................................................................................... 33
Loading paper and specialty media...................................................................................................................... 41
Setting the paper size and type ....................................................................................................................... 41

Contents 3
Configuring Universal paper settings ............................................................................................................... 41
Loading trays.................................................................................................................................................... 41
Loading the manual feeder .............................................................................................................................. 43
Installing and updating software, drivers, and firmware....................................................................................... 45
Installing the printer software ........................................................................................................................... 45
Installing the fax driver ..................................................................................................................................... 45
Adding printers to a computer.......................................................................................................................... 45
Updating firmware ............................................................................................................................................ 46
Exporting or importing a configuration file ....................................................................................................... 47
Connecting the printer to a Wi-Fi network ....................................................................................................... 47
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) ......................................... 48
Configuring Wi-Fi Direct................................................................................................................................... 48
Connecting a mobile device to the printer........................................................................................................ 49
Connecting a computer to the printer............................................................................................................... 49
Deactivating the Wi-Fi network ........................................................................................................................ 50
Checking the printer connectivity ..................................................................................................................... 50
Printing the Menu Settings Page.......................................................................................................................... 50
Secure the printer ................................................................................................................................................... 51
Erasing printer memory ........................................................................................................................................ 51
Restoring factory default settings......................................................................................................................... 51
Statement of Volatility........................................................................................................................................... 51
Print.......................................................................................................................................................................... 52
Printing from a computer ...................................................................................................................................... 52
Printing from a mobile device ............................................................................................................................... 52
Printing from a mobile device using Mopria Print Service ............................................................................... 52
Printing from a mobile device using AirPrint .................................................................................................... 52
Printing from a mobile device using Wi-Fi Direct® .......................................................................................... 53
Printing from a flash drive..................................................................................................................................... 53
Supported flash drives and file types ................................................................................................................... 54
Flash drives...................................................................................................................................................... 54
File types.......................................................................................................................................................... 54
Configuring confidential jobs ................................................................................................................................ 55
Printing confidential and other held jobs .............................................................................................................. 56
Printing a font sample list ..................................................................................................................................... 56
Placing separator sheets between copies............................................................................................................ 56
Canceling a print job............................................................................................................................................. 57
Adjusting toner darkness...................................................................................................................................... 57
Copy ......................................................................................................................................................................... 58

Contents 4
Using the automatic document feeder and scanner glass ................................................................................... 58
Making copies....................................................................................................................................................... 58
Copying photos..................................................................................................................................................... 58
Copying on letterhead .......................................................................................................................................... 59
Copying on both sides of the paper...................................................................................................................... 59
Reducing or enlarging copies............................................................................................................................... 59
Copying multiple pages onto a single sheet......................................................................................................... 59
Collating copies .................................................................................................................................................... 59
Copying cards....................................................................................................................................................... 60
Creating a copy shortcut ...................................................................................................................................... 60
E-mail ....................................................................................................................................................................... 61
Using the automatic document feeder and scanner glass ................................................................................... 61
Sending an e-mail................................................................................................................................................. 61
Creating an e-mail shortcut .................................................................................................................................. 62
Fax............................................................................................................................................................................ 63
Using the automatic document feeder and scanner glass ................................................................................... 63
Sending a fax........................................................................................................................................................ 63
Using the control panel .................................................................................................................................... 63
Using the computer.......................................................................................................................................... 63
Scheduling a fax................................................................................................................................................... 64
Creating a fax destination shortcut....................................................................................................................... 64
Changing the fax resolution.................................................................................................................................. 64
Adjusting the fax darkness ................................................................................................................................... 64
Printing a fax log................................................................................................................................................... 64
Blocking junk faxes............................................................................................................................................... 65
Holding faxes........................................................................................................................................................ 65
Forwarding a fax................................................................................................................................................... 65
Scan ......................................................................................................................................................................... 66
Using the automatic document feeder and scanner glass ................................................................................... 66
Scanning to a computer ....................................................................................................................................... 66
Scanning to an FTP server using a shortcut ........................................................................................................ 67
Scanning to a network folder using a shortcut ..................................................................................................... 68
Scanning to a flash drive ...................................................................................................................................... 68
Use printer menus .................................................................................................................................................. 70
Menu map............................................................................................................................................................. 70
Device................................................................................................................................................................... 71
Preferences...................................................................................................................................................... 71
Eco-Mode......................................................................................................................................................... 72

Contents 5
Remote Operator Panel ................................................................................................................................... 73
Notifications...................................................................................................................................................... 74
Power Management......................................................................................................................................... 78
Restore Factory Defaults ................................................................................................................................. 78
Maintenance..................................................................................................................................................... 79
Visible Home Screen Icons.............................................................................................................................. 83
About this Printer.............................................................................................................................................. 83
Print ...................................................................................................................................................................... 84
Layout .............................................................................................................................................................. 84
Setup................................................................................................................................................................ 85
Quality .............................................................................................................................................................. 86
PostScript......................................................................................................................................................... 87
PCL .................................................................................................................................................................. 88
Image ............................................................................................................................................................... 89
Paper .................................................................................................................................................................... 91
Tray Configuration............................................................................................................................................ 91
Media Configuration......................................................................................................................................... 91
Copy ..................................................................................................................................................................... 94
Copy Defaults................................................................................................................................................... 94
Fax........................................................................................................................................................................ 97
Fax Defaults ..................................................................................................................................................... 97
E-mail ................................................................................................................................................................. 104
E-mail Setup................................................................................................................................................... 104
E-mail Defaults............................................................................................................................................... 105
FTP..................................................................................................................................................................... 110
FTP Defaults .................................................................................................................................................. 110
USB Drive........................................................................................................................................................... 114
Flash Drive Scan............................................................................................................................................ 114
Flash Drive Print............................................................................................................................................. 117
Network/Ports ..................................................................................................................................................... 119
Network Overview .......................................................................................................................................... 119
Wireless ......................................................................................................................................................... 120
Wi-Fi Direct .................................................................................................................................................... 123
Ethernet.......................................................................................................................................................... 123
TCP/IP............................................................................................................................................................ 125
SNMP............................................................................................................................................................. 127
IPSec.............................................................................................................................................................. 128
802.1x ............................................................................................................................................................ 130

Contents 6
LPD Configuration.......................................................................................................................................... 130
HTTP/FTP Settings ........................................................................................................................................ 130
USB................................................................................................................................................................ 131
Restrict external network access ................................................................................................................... 132
Security............................................................................................................................................................... 133
Login Methods................................................................................................................................................ 133
Certificate Management................................................................................................................................. 135
Schedule USB Devices.................................................................................................................................. 135
Login Restrictions........................................................................................................................................... 135
Confidential Print Setup ................................................................................................................................. 136
Erase Temporary Data Files .......................................................................................................................... 137
Miscellaneous ................................................................................................................................................ 137
Reports ............................................................................................................................................................... 138
Menu Settings Page....................................................................................................................................... 138
Device ............................................................................................................................................................ 138
Print................................................................................................................................................................ 138
Shortcuts ........................................................................................................................................................ 138
Fax ................................................................................................................................................................. 139
Network .......................................................................................................................................................... 139
Troubleshooting.................................................................................................................................................. 139
Maintain the printer .............................................................................................................................................. 140
Checking the status of parts and supplies ......................................................................................................... 140
Configuring supply notifications.......................................................................................................................... 140
Setting up e-mail alerts....................................................................................................................................... 140
Viewing reports................................................................................................................................................... 140
Ordering parts and supplies ............................................................................................................................... 141
Ordering print cartridges ................................................................................................................................ 141
Ordering a waste toner bottle......................................................................................................................... 141
Replacing parts and supplies ............................................................................................................................. 141
Replacing a print cartridge ............................................................................................................................. 141
Replacing the waste toner bottle.................................................................................................................... 144
Cleaning printer parts ......................................................................................................................................... 145
Cleaning the printer........................................................................................................................................ 145
Cleaning the touch screen ............................................................................................................................. 146
Cleaning the scanner ..................................................................................................................................... 146
Saving energy and paper ................................................................................................................................... 148
Configuring the power save mode settings.................................................................................................... 148
Adjusting the brightness of the printer display ............................................................................................... 148

Contents 7
Conserving supplies....................................................................................................................................... 148
Moving the printer to another location................................................................................................................ 148
Troubleshoot a problem....................................................................................................................................... 150
Print quality problems......................................................................................................................................... 150
Printing problems................................................................................................................................................ 151
Print quality is poor......................................................................................................................................... 151
Print jobs do not print ..................................................................................................................................... 181
Slow printing................................................................................................................................................... 183
Job prints from the wrong tray or on the wrong paper................................................................................... 185
Confidential and other held documents do not print ...................................................................................... 186
The printer is not responding.............................................................................................................................. 188
Unable to read flash drive .................................................................................................................................. 189
Enabling the USB port........................................................................................................................................ 190
Network connection problems ............................................................................................................................ 190
Cannot open Embedded Web Server............................................................................................................ 190
Cannot connect the printer to the Wi-Fi network ........................................................................................... 191
Issues with supplies ........................................................................................................................................... 193
Replace cartridge, printer region mismatch ................................................................................................... 193
Non-Printer Manufacturer supply ................................................................................................................... 193
Clearing jams...................................................................................................................................................... 193
Avoiding jams................................................................................................................................................. 193
Identifying jam locations................................................................................................................................. 195
Paper jam in the standard tray....................................................................................................................... 196
Paper jam in the standard bin ........................................................................................................................ 198
Paper jam in the manual feeder..................................................................................................................... 199
Paper jam in door B ....................................................................................................................................... 200
Paper jam in the automatic document feeder ................................................................................................ 202
Paper feed problems .......................................................................................................................................... 203
Envelope seals when printing ........................................................................................................................ 203
Collated printing does not work...................................................................................................................... 204
Paper frequently jams .................................................................................................................................... 205
Jammed pages are not reprinted ................................................................................................................... 206
E-mailing problems............................................................................................................................................. 206
Disabling the “SMTP server not set up” error message................................................................................. 206
Cannot send e-mails ...................................................................................................................................... 206
Faxing problems................................................................................................................................................. 207
Caller ID is not shown .................................................................................................................................... 207
Cannot send or receive faxes using analog fax............................................................................................. 207

Contents 8
Can receive but not send faxes using analog fax.......................................................................................... 209
Can send but not receive faxes using analog fax.......................................................................................... 210
Poor fax print quality ...................................................................................................................................... 210
Missing information on the fax cover page .................................................................................................... 211
Cannot send the fax cover page from the computer...................................................................................... 211
Scanning problems............................................................................................................................................. 212
Cannot scan to a computer............................................................................................................................ 212
Cannot scan to a network folder .................................................................................................................... 213
Partial copies of document or photo .............................................................................................................. 215
Scan job was not successful.......................................................................................................................... 215
Poor copy quality............................................................................................................................................ 216
Vertical dark streaks on output when scanning from the ADF....................................................................... 217
Jagged image or text when scanning from the ADF...................................................................................... 217
Scanner does not close ................................................................................................................................. 218
Scanning takes too long or freezes the computer ......................................................................................... 218
Scanner does not respond............................................................................................................................. 218
Adjusting scanner registration........................................................................................................................ 219
Adjusting ADF registration ............................................................................................................................. 219
Color quality problems........................................................................................................................................ 220
Modifying the colors in printed output ............................................................................................................ 220
FAQ about color printing ................................................................................................................................ 220
The print appears tinted ................................................................................................................................. 221
Contacting customer support ............................................................................................................................. 222
Notices ................................................................................................................................................................... 223
Edition notice...................................................................................................................................................... 223
GOVERNMENT END USERS............................................................................................................................ 223
Licensing notices ................................................................................................................................................ 223
Noise emission levels......................................................................................................................................... 223
Waste from Electrical and Electronic Equipment (WEEE) directive................................................................... 224
India E-Waste notice .......................................................................................................................................... 224
Product disposal................................................................................................................................................. 224
EU battery directive ............................................................................................................................................ 224
Static sensitivity notice ....................................................................................................................................... 225
ENERGY STAR.................................................................................................................................................. 225
Temperature information .................................................................................................................................... 225
Laser notice ........................................................................................................................................................ 226
Power consumption............................................................................................................................................ 226
Product power consumption .......................................................................................................................... 226

Contents 9
Sleep Mode .................................................................................................................................................... 227
Hibernate Mode.............................................................................................................................................. 227
Off mode ........................................................................................................................................................ 227
Total energy usage ........................................................................................................................................ 227
Regulatory notices for telecommunication terminal equipment ......................................................................... 228
Notice to users of the US telephone network: FCC requirements ..................................................................... 228
Notice to users of the Canadian telephone network .......................................................................................... 229
Avis réservé aux utilisateurs du réseau téléphonique du Canada................................................................. 229
Notice to users of the New Zealand telephone network .................................................................................... 229
Japanese telecom notice.................................................................................................................................... 230
Using this product in Switzerland ....................................................................................................................... 230
Utilisation de ce produit en Suisse ..................................................................................................................... 230
Verwendung dieses Produkts in der Schweiz .................................................................................................... 230
Uso del prodotto in Svizzera .............................................................................................................................. 230
Regulatory notices for wireless products ........................................................................................................... 230
Modular component notice ................................................................................................................................. 231
Exposure to radio frequency radiation ............................................................................................................... 231
Innovation, Science and Economic Development Canada ................................................................................ 231
Innovation, Sciences et Développement économique Canada ..................................................................... 231
European Community (EC) directives conformity .............................................................................................. 231
Restrictions .................................................................................................................................................... 232
EU and other countries statement of radio transmitter operational frequency bands and maximum RF power
....................................................................................................................................................................... 232
United Kingdom (UK) conformity........................................................................................................................ 232
Restrictions or requirements in the UK .......................................................................................................... 232
UK statement of radio transmitter operational frequency bands and maximum RF power ........................... 232
Federal Communications Commission (FCC) compliance information statement ............................................ 233
Innovation, Science and Economic Development Canada compliance statement............................................ 233
Avis de conformité aux normes de l’Innovation, Sciences et Développement économique Canada ................ 233
日本の VCCI 規定 ............................................................................................................................................. 234
European Community (EC) directives conformity .............................................................................................. 234
United Kingdom (UK) conformity........................................................................................................................ 234

Safety information 10
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a surge
protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For
users in Australia, the cord must be approved by the Australian Communications and Media Authority.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any
electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

Safety information 11
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord.
Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as
furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power
cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting
it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections
(such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board
or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer
off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices
attached to the printer, then turn them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two
or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury
or printer damage:
•Make sure that all doors and trays are closed.
•Turn off the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has separate floor-standing optional trays or output options attached to it, then disconnect them
before moving the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster
base, furniture, or other feature to prevent instability causing possible injury. For more information on
supported configurations, contact the place where you purchased the printer.

Safety information 12
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep
all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label.
Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance
of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There
is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate
a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is
not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone
concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone
and exhaust filters if instructed to do so in the product maintenance instructions. If there are no references to filters
in the product maintenance instructions, then there are no filters requiring replacement for this product.
SAVE THESE INSTRUCTIONS.

Learn about the printer 13
Learn about the printer
Printer configurations
1
Automatic document feeder (ADF)
2
ADF tray
3
ADF bin
4
Standard bin
5
Manual feeder
6
Standard 250-sheet tray
7
Control panel
1
7
5
2
3
6
4

Learn about the printer 14
Using the control panel
Control panel part
Function
1
Power button
Turn on or turn off the printer.
Note: To turn off the printer, press and hold the power button for five seconds.
2
Home button
Go to the home screen.
3
Back button
Return to the previous screen.
4
Start button
Start a job, depending on which mode is selected.
5
Indicator light
Check the status of the printer.
6
Display
•View printer messages and supply status.
•Set up and operate the printer.
Customizing the home screen
1 From the control panel, touch Settings > Device > Visible Home Screen Icons.
2 Select the icons that you want to appear on the home screen.
3 Apply the changes.

Learn about the printer 15
Changing the language of the keyboard on the display
Note: You can only change the language of the keyboard in printer tasks that require alphanumeric input such as
e-mail or scan.
1 Touch the input field.
2 On the keyboard, touch and hold the language key.
3 Select a language.
Understanding the status of the indicator light
Indicator light
Printer status
Off
The printer is off.
Blue
The printer is on or ready.
Blinking blue
The printer is processing data.
Blinking red
The printer requires user intervention.
Amber
The printer is in Sleep mode.
Selecting paper
Paper guidelines
Use the appropriate paper to prevent jams and help ensure trouble-free printing.
•Always use new, undamaged paper.
•Before loading paper, know the recommended printable side of the paper. This information is usually indicated
on the paper package.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
•Do not use coated papers unless they are specifically designed for electrophotographic printing.
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these factors before printing on
them.
Weight
The trays can feed paper weights from 60 to 162 g/m2(16 to 43 lb) grain long paper. Paper lighter than 60 g/m2
(16 lb) may not be stiff enough to feed properly, and may cause jams.

Learn about the printer 16
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause
feeding problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too
smooth, it can cause paper feeding or print quality issues.
Moisture content
The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave
paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of
the paper, or grain short, running the width of the paper.
For 60–162 g/m2(16–43-lb) paper, grain long paper is recommended.
Fiber content
Most high-quality xerographic paper is made from 100 percent chemically treated pulped wood. This content
provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print
quality. Paper containing fibers such as cotton can negatively affect paper handling.

Learn about the printer 17
Unacceptable paper
The following paper types are not recommended for use with the printer:
•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
•Preprinted papers with chemicals that may contaminate the printer
•Preprinted papers that can be affected by the temperature in the printer fuser
•Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm
(±0.9 in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms.
•Coated papers (erasable bond), synthetic papers, thermal papers
•Rough-edged, rough or heavily textured surface papers, or curled papers
•Recycled papers that fail EN12281:2002 (European)
•Paper weighing less than 60 g/m2(16 lb)
•Multiple-part forms or documents
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
•Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
•Extend the time several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.
•For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
•Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
•Store paper in cartons, on a pallet or shelf, rather than on the floor.
•Store individual packages on a flat surface.
•Do not store anything on top of individual paper packages.
•Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.

Learn about the printer 18
Selecting preprinted forms and letterhead
•Use grain long paper.
•Use only forms and letterhead printed using an offset lithographic or engraved printing process.
•Avoid paper with rough or heavily textured surfaces.
•Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet
these requirements; latex inks might not.
•Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
action determines whether the ink in the preprinted form or letterhead affects print quality.
•When in doubt, contact your paper supplier.
•When printing on letterhead, load the paper in the proper orientation for your printer.
Supported paper sizes
Paper size
Standard 250-
sheet tray
Manual
feeder
Two-sided
printing
ADF
Scanner glass
A4
210 x 297 mm (8.27 x 11.7 in.)
A5
1
148 x 210 mm (5.83 x 8.27 in.) X
A6
105 x 148 mm (4.13 x 5.83 in.) X
JIS B5
182 x 257 mm (7.17 x 10.1 in.) X
Oficio (Mexico)
215.9 x 340.4 mm (8.5 x 13.4 in.) X
Hagaki
100 x 148 mm (3.94 x 5.83 in.) XX
Statement
139.7 x 215.9 mm (5.5 x 8.5 in.) X
Executive
184.2 x 266.7 mm (7.25 x 10.5 in.) X
Letter
215.9 x 279.4 mm (8.5 x 11 in.)

Learn about the printer 19
Paper size
Standard 250-
sheet tray
Manual
feeder
Two-sided
printing
ADF
Scanner glass
Legal
215.9 x 355.6 mm (8.5 x 14 in.) X
Folio
215.9 x 330.2 mm (8.5 x 13 in.) X
Universal
2, 3
98.4 x 148 mm (3.86 x 5.83 in.) to
215.9 x 355.6 mm (8.5 x 14 in.)
4
Universal
2, 3
25.4 x 25.4 mm (1 x 1 in.) to 215.9 x 297 mm
(8.5 x 11.69 in.)
XXXX
Universal
2, 3
105 x 148 mm (4.13 x 5.83 in.) to
215.9 x 355.6 mm (8.5 x 14 in.)
XXXX
7 3/4 Envelope
98.4 x 190.5 mm (3.875 x 7.5 in.)
5XX
9 Envelope
98.4 x 225.4 mm (3.875 x 8.9 in.)
5XX
10 Envelope
104.8 x 241.3 mm (4.12 x 9.5 in.)
5XX
DL Envelope
110 x 220 mm (4.33 x 8.66 in.)
5XX
C5 Envelope
162 x 229 mm (6.38 x 9.01 in.)
5XX
B5 Envelope
176 x 250 mm (6.93 x 9.84 in.)
5XX

Learn about the printer 20
Paper size
Standard 250-
sheet tray
Manual
feeder
Two-sided
printing
ADF
Scanner glass
Other Envelope
98.4 x 162 mm (3.87 x 6.38 in.) to 176 x 250 mm
(6.93 x 9.84 in.)
5XXN/A
1
The default support is long-edge feed. When running on short-edge feed, A5 is treated as narrow paper.
2When selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the software application.
3Load narrow paper with the short edge entering the printer first.
4Supports paper size only up to 216 x 297 mm (8.5 x 11.7 in.).
5The standard 250-sheet tray supports only up to five envelopes at a time. The optional 250-sheet tray supports up to 40
envelopes at a time.
Supported paper types
Notes:
•Labels, envelopes, and card stock always print at reduced speed.
•Labels are supported for occasional use and must be tested for acceptability.
•The ADF supports only plain paper.
Paper type
Standard 250-sheet
tray
Manual
feeder
Two-sided printing
Plain paper
Card stock
X
Labels
X
Envelopes
X