Ricoh PRO C7200 User manual

Operating Instructions
Troubleshooting: TCRU/ORU
For safe and correct use, be sure to read Safety Information before using
the machine.

TABLE OF CONTENTS
Introduction......................................................................................................................................................... 8
How to Read This Manual................................................................................................................................. 9
Symbols...........................................................................................................................................................9
Disclaimer........................................................................................................................................................9
Notes...............................................................................................................................................................9
Notes for TCRU/ORU Users.......................................................................................................................10
1. Before You Begin
About This Manual...........................................................................................................................................11
Names of Components....................................................................................................................................12
About the Display for Options.........................................................................................................................13
Before You Change a Setting..........................................................................................................................14
About Printing Surfaces....................................................................................................................................15
Note about Vertical and Horizontal Directions............................................................................................. 17
2. Troubleshooting Service Call Problems (SC Codes)
What Are SC Codes?...................................................................................................................................... 19
If an SC Code Appears:..............................................................................................................................19
3. Specifying and Checking Paper Settings
Adjusting Paper Settings.................................................................................................................................. 21
Paper Setting Flowchart.............................................................................................................................. 21
Improving Fusibility...................................................................................................................................... 21
Improving Transferability.............................................................................................................................25
Improving Paper Deliverability................................................................................................................... 25
4. Troubleshooting Image Quality Problems
Image Index......................................................................................................................................................27
Large Classification: Lines/Streaks.............................................................................................................27
Large classification: Spots........................................................................................................................... 31
Large classification: Full page.....................................................................................................................33
5. Image Quality Problem: Lines
Streaks...............................................................................................................................................................45
Horizontal Black Streaks (Image Edge).....................................................................................................45
Horizontal White Streaks............................................................................................................................ 46
Whiter at the Trailing Edge......................................................................................................................... 47
Vertical Black Streaks.................................................................................................................................. 48
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Vertical Black (color) Streaks (1)................................................................................................................50
Vertical Black (color) Streaks (2)................................................................................................................52
Vertical Black (color) Streaks (3)................................................................................................................53
Vertical Black Streaks Occur after [Density Difference Printing: Across Feed] is Executed................... 53
Vertical White Streaks (1)........................................................................................................................... 56
Vertical White Streaks (2)........................................................................................................................... 58
Glossy Lines at the Edge of the Paper........................................................................................................ 59
Vertical Glossy Line: Uneven Glossiness due to Wax Stain.....................................................................60
Bands.................................................................................................................................................................64
Banding: General........................................................................................................................................ 64
Banding: 63 mm (2.4 inches) Intervals...................................................................................................... 66
Banding: 189 mm (7.5 inches) Intervals....................................................................................................68
Banding: Horizontal White Bands (Printing using Special Color Only)..................................................68
Banding: Short Pitch.....................................................................................................................................69
Banding: Metallic Paper (Random Pitch)...................................................................................................74
Jitter: Jitter during Paper Transfer (Perforated Paper)................................................................................75
Jitter: When Using Very Stiff Paper.............................................................................................................76
Horizontal Black Banding: Leading Edge of Paper (9 mm)..................................................................... 78
Horizontal Black Banding: Leading Edge of Paper (60 mm)...................................................................79
Horizontal Streaky Density Fluctuation: Trailing Edge of Paper (85 mm)...............................................80
Horizontal Streaks: Synthetic Paper........................................................................................................... 81
6. Image Quality Problem: Spots
Spots..................................................................................................................................................................83
Black (color) Spots (1).................................................................................................................................83
Black (color) Spots (2).................................................................................................................................86
White Spots/Toner Blasting........................................................................................................................91
Blister-like White Spots................................................................................................................................94
Medaka (White Spots)................................................................................................................................99
Patch Unprinted Image............................................................................................................................. 100
White Spots, Colored Streaks..................................................................................................................101
White Spots: Like Bird Footprints..............................................................................................................103
7. Image Quality Problem: Full Page
Unprinted........................................................................................................................................................105
2

Fainter Leading Edge................................................................................................................................ 105
Fainter Trailing Edge................................................................................................................................. 109
Unprinted: When Using a Transparent Film............................................................................................ 112
Unprinted: Around Clear-toner Images...................................................................................................113
Voids: Condensation.................................................................................................................................115
Worm Holes: Text or Edge of an Image..................................................................................................117
Worm Holes: When Using the Clear Toner............................................................................................ 120
Uneven Density.............................................................................................................................................. 124
Low Image Density of Black Area............................................................................................................124
Low Image Density: Color Patches...........................................................................................................127
Uneven Density: 189 mm (7.5 inches) Pitch........................................................................................... 128
Uneven Density within 90 mm (3.5 inches) of the Trailing Edge...........................................................129
Uneven Density (Textured Paper)............................................................................................................ 132
Uneven Density (Metallic Paper or Textured Paper)..............................................................................136
Uneven Density: Mottling..........................................................................................................................138
Uneven Density: Mixed-color Images..................................................................................................... 139
Mottling...................................................................................................................................................... 140
Worm Track............................................................................................................................................... 145
Blurred Image: Around a Clear Image....................................................................................................149
Uneven Gloss.............................................................................................................................................151
Residual Gloss (Gloss Ghost): Multiple...................................................................................................156
Uneven Gloss: Partly................................................................................................................................. 158
Uneven Gloss: Wavy................................................................................................................................ 158
Lateral Hazing........................................................................................................................................... 160
Uneven Gloss: Side 2............................................................................................................................... 161
Uneven Gloss: Thick Paper.......................................................................................................................166
Uneven Gloss: Belt Marks........................................................................................................................ 171
Uneven Gloss: Transparency Film............................................................................................................171
Dirtied Printouts.............................................................................................................................................. 173
Dirty Background.......................................................................................................................................173
Backside Stains: Specific Paper Types.....................................................................................................174
Backside Stains: Edge 204 mm (transparency film)...............................................................................175
Toner Scattering: Lines.............................................................................................................................. 176
3

Toner Scattering: Trailing Edge................................................................................................................180
Toner Scattering: Around a Solid Fill Image........................................................................................... 183
Multiple Toner Stains: Horizontal Streaks............................................................................................... 183
Stains on the Trailing Edge (20 mm Intervals)........................................................................................ 184
Stained Paper Edges.................................................................................................................................185
Stained Paper Edges (1)...........................................................................................................................185
Stained Paper Edges (2)...........................................................................................................................186
Stained Paper Edges (3)...........................................................................................................................186
Stained Paper Edges (4)...........................................................................................................................187
Stained Paper Edges (5)...........................................................................................................................188
Stained Paper Edges (6)...........................................................................................................................188
Disturbed Image.............................................................................................................................................193
Image Degradation: Affected Graininess of Half-Tone Images............................................................193
Stretched Image........................................................................................................................................ 194
Shrunken Image.........................................................................................................................................194
Image Skew............................................................................................................................................... 196
Others............................................................................................................................................................. 197
Insufficient Gloss: Clear Image.................................................................................................................197
Milky Transparency...................................................................................................................................198
Waves: Trailing Edge (A4 and larger)....................................................................................................203
Narrow Margin: Trailing Edge of Paper (Stretched Image)..................................................................204
Creases or Worm Track (Wavy Streaks)................................................................................................ 204
8. Troubleshooting Paper Delivery Problems
Frequent Paper Misfeeds.............................................................................................................................. 211
Messages Reporting Paper Misfeeds.......................................................................................................... 214
If (J032) Appears...................................................................................................................................... 214
If (J033/J082) Appears...........................................................................................................................216
If (J033/J034/J083) Appears............................................................................................................... 218
If (J080) Appears...................................................................................................................................... 222
If (J097) Appears...................................................................................................................................... 223
If (J098) Appears...................................................................................................................................... 223
If (J099) Appears...................................................................................................................................... 225
If (J129) Appears...................................................................................................................................... 225
4

If (J430/J431/J445/J446/J460/J461) Appears............................................................................. 226
Troubleshooting Image Quality Problems................................................................................................... 227
Paper Skew................................................................................................................................................227
Wrong Detection of Skew........................................................................................................................ 227
Double Feeding......................................................................................................................................... 228
Wrong Detection of Double Feeding...................................................................................................... 230
Paper Misfeeding...................................................................................................................................... 231
Other Paper Delivery Problems................................................................................................................233
Paper Feed Problems Affecting Image Quality...........................................................................................236
The Image Is Positioned Incorrectly......................................................................................................... 236
Image Scaling Error on the Side 1 of Paper........................................................................................... 236
Image Scaling Error on the Side 2 of Paper........................................................................................... 237
Scratches, Streaks, or Vertical Creases Appear on the Image............................................................. 237
Decurling Results in Scratches, Streaks, or Creases............................................................................... 239
Roller Tracks: Left Drawer Unit or Buffer Pass Unit..................................................................................240
Roller Tracks: Relay Roller........................................................................................................................ 240
Horizontal Folding and Wrinkles: Thin Coated Papers..........................................................................242
White Lines.................................................................................................................................................246
Paper Jams (Synthetic Paper)................................................................................................................... 247
Paper Jams: Small Size Paper Lever........................................................................................................ 247
Cleaning the Paper Feed Path...................................................................................................................... 248
Cleaning Paper Trays 1/2....................................................................................................................... 249
Cleaning the Paper Feed Path for Paper Trays 1/2.............................................................................. 250
Cleaning the Paper Feed Path in the Drawer..........................................................................................252
Cleaning the Two-tray Wide LCT.............................................................................................................272
Cleaning the Paper Feed Path in the Three-tray Wide LCT................................................................... 273
Cleaning the Paper Feed Path in the Multi Bypass Tray........................................................................ 274
Cleaning the Paper Feed Rollers and Paper Feed Belt in the Interposer.............................................. 274
Cleaning the Paper Path in the Buffer Pass Unit......................................................................................275
Cleaning the Rollers and Guide Boards in the Finisher..........................................................................276
9. Post-Processing Option Troubleshooting
Finisher............................................................................................................................................................281
Delivered Sheets Are Not Stacked Properly...........................................................................................281
5

Large Delivered Sheets Are Not Stacked Properly................................................................................ 282
Trailing Edge of Stapled Sheets Close to the Paper Exit........................................................................ 284
Sheets Cannot Be Stapled Properly.........................................................................................................285
Misfeeding of Sheets Other Than the Cover Has Occurred..................................................................286
Paper Edges Are Stained..........................................................................................................................287
Multi-Folding Unit.......................................................................................................................................... 288
Inaccurate Folding (Folding Deviation)...................................................................................................288
Folding Deviation...................................................................................................................................... 289
Folds Stained by Multi-sheet Folding.......................................................................................................293
Edges of Letter Fold Bent...........................................................................................................................295
Z-Folding is Not Performed Properly.......................................................................................................296
Folded Sheets Are Not Stacked Properly................................................................................................298
Ring Binding................................................................................................................................................... 300
SC756-48 Appears..................................................................................................................................300
Buffer Pass Unit...............................................................................................................................................301
The Fan Is Noisy........................................................................................................................................ 301
High Capacity Stacker.................................................................................................................................. 302
Delivered Sheets Are Severely Curled.................................................................................................... 302
Delivered Sheets Are Not Aligned...........................................................................................................304
The Machine Wrongly Detects That the Tray Is Full............................................................................... 306
The Paper Press Leaves an Impression on the Paper..............................................................................308
Paper Pressed Down Insufficiently........................................................................................................... 308
Other Post- Processing Options....................................................................................................................309
Scratched Images and Stained Paper Edges..........................................................................................309
Poor Paper Output With Thin Papers.......................................................................................................309
Poor output of Metallic Papers and Synthetic Papers............................................................................ 313
10. Improving Throughput
Reducing the Waiting Time Prior to Printing................................................................................................ 317
When Using Envelope.............................................................................................................................. 318
Improving Throughput when Continuously Performing Black and White and Color Printing................. 319
11. Advanced Instructions
Operating Procedure for Color Calibration................................................................................................321
Start Calibrator..........................................................................................................................................321
6

Creating a new calibration set................................................................................................................. 322
Shortening the Leading/Trailing Edge Margins......................................................................................... 323
Adjusting the Image Position of the Either Side of the Paper......................................................................324
Adjusting the Image Position on Side 1...................................................................................................324
Adjusting the Image Position on Side 2...................................................................................................327
Aligning the Image Position on Side 2 to That on Side 1 (Using a Template to Align the Image Position
on Side 1 and 2)....................................................................................................................................... 331
Envelopes....................................................................................................................................................... 340
Creases, Wavy Streaks, or Fusing Error..................................................................................................341
7

Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
8

How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instructions on resolving user
errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys on the machine's display or control panels.
Disclaimer
Contents of this manual are subject to change without prior notice.
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages
as a result of handling or operating the machine.
Notes
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
9

Notes for TCRU/ORU Users
You can access the machine's manuals and maintenance information over the Internet. This section
describes how to access the Web page.
1. In the web browser's address bar, enter http://www.ricoh.com/support/.
2. Select your region form "Support" on the "Office Products" section.
3. Click [Knowledge Base].
4. Select [Pro C7200/X, Pro C7210/X] or [Pro C7200S/SX, Pro C7210S/SX] from
[Production Print (Cutsheet)].
5. Click [TCRU/ORU Special Menu] at the upper right corner of the screen.
6. Enter the user name and password as follows:
• User name
Enter "c7200"
• Password
Same as User name
7. Click [Log in].
8. After viewing, click [Logout].
• This manual is currently only available in English.
• If you cannot view this web page, log out, and the log in again by entering the user name and
password. You may not have logged in properly due to the data stored in cookies.
• If there is a problem, please contact your sales or service representative.
10

1. Before You Begin
About This Manual
If the machine will not print, does not print as expected, or exhibits any other problem, find the problem
in this manual and troubleshoot accordingly.
• Before you replace any unit:
• To prevent electrical shock, turn off the color controller on the machine control panel,
switch off the main power switch then the AC power switch, and then disconnect the
machine from the power supply.
• Allow the machine to cool for at least 30 minutes before replacing a part.
11

Names of Components
• Do not remove any covers or screws other than those explicitly mentioned in this manual. Inside
this machine are high voltage components that are an electric shock hazard. Contact your sales
or service representative if any of the machine's internal components require maintenance,
adjustment, or repair.
• Do not attempt to disassemble or modify this machine. Doing so risks burns and electric shock.
1
2
1
2
3
4
5
DXU800
1. Development unit (Special Color or Black)
2. Fuser unit
3. Development unit (Yellow, Magenta, and Cyan)
4. Cleaning unit for intermediate transfer belt (ITB cleaning unit)
5. Paper transfer unit
1. Before You Begin
12

About the Display for Options
This machine displays all of the adjustment items in the Adjustment Settings for Operators menu and
advanced settings for custom paper regardless of whether or not the items are for options. Note that any
modifications to the option settings do not take effect unless the applicable options are installed on this
machine.
• For details about the options available for this machine, see "Guide to Functions of the Machine's
Options", Preparation.
About the Display for Options
13

Before You Change a Setting
• If the problem persists despite the setting being changed, restore the value you made a note of.
• Operating the machine with the changed setting may cause problems such as reduced print
quality.
• If the problem persists even though the setting has been changed, restore the value noted.
Operating the machine with the changed setting may cause problems, such as inferior printed
images.
1. Before You Begin
14

About Printing Surfaces
Side 1 is the surface of the paper printed during one-sided printing, or the surface of the first print during
duplex printing.
Side 2 is the surface of the paper printed after side 1 has been printed during duplex printing.
Single-sided printing: Printed side face down
DFP406
A. Side 1
B. Paper feed direction of Side 1
Duplex printing: Printed side face down
DFP407
A. Side 1
B. Paper feed direction of Side 1
C. Side 2
D. Paper feed direction of Side 2
About Printing Surfaces
15

Single-sided printing: Printed side face up
DFP408
A. Side 1
B. Paper feed direction of Side 1
Duplex printing: Printed side face up
DFP409
A. Side 1
B. Paper feed direction of Side 1
C. Side 2
D. Paper feed direction of Side 2
1. Before You Begin
16

Note about Vertical and Horizontal Directions
In this manual, with regard to the paper feed direction, the vertical and horizontal directions are as
shown below:
1
2
3
DFP311
1. Paper feed direction
2. Horizontal
3. Vertical
Note about Vertical and Horizontal Directions
17

1. Before You Begin
18