Ricoh Aficio SP 3400N Instruction Manual

Technicians Version R
Date: 25th February 2010
Aficio SP3400n
Aficio SP3410dn
Technicians Service Guidelines
Version: 1.0 Classification: Ricoh Family Group Internal Use Only
Created by: National Support Department Page 1 of 20 Last Printed: 25-Feb-10

25/02/2010 Aficio SP3400n/3410dn Service Guidelines
DOCUMENT REVISION IST
REVISION DATE CHAPTER PAGE(S) DESCRIPTION
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Aficio SP3400n/3410dn Service Guidelines 25/02/2010
Table of Contents
1. INTRODUCTION 5
1.1 GENERAL 5
1.2 INSTALLATION 5
1.3 WARRANTY 5
1.4 CAUTIONS 5
2. CONFIGURATION 6
2.1 PRINTER 6
2.2 EXTERNAL OPTIONS 6
2.3 MODEL OVERVIEW 6
3. SPECIFICATION 7
3.1 PRINTER 9
3.2 SUPPORTED ENVIRONMENTS 9
4. PRODUCT USER REMARKS 10
5. ENVIRONMENTAL, HEALTH AND SAFETY 11
5.1 GENERAL 11
6. PRODUCT TRAINING 12
7. INSTALLATION 13
7.1 GENERAL 13
7.2 MINIMUM SPACE REQUIREMENTS 13
7.3 INSTALLATION TIME 13
7.4 METER CHARGE SETTINGS AT INSTALLATION 13
8. SERIAL NUMBER 14
8.1.1 MAINFRAME 14
9. TECHNICAL DOCUMENTATION 15
9.1 RICOH TECHNICAL BULLETIN (R.T.B.) 15
9.2 MODIFICATION BULLETIN (M.B.) 15
9.3 SERVICE MANUALS / PARTS CATALOGUES 15
9.4 RICOH UK TECHNICAL WEBSITE 15
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25/02/2010 Aficio SP3400n/3410dn Service Guidelines
10. NATIONAL SUPPORT DEPARTMENT 16
10.1 HELPDESK 16
10.2 FAULT ESCALATION PROCEDURE 16
11. WARRANTY 17
12. COST & PERFORMANCE DATA 18
12.1 PRODUCT DESIGN LIFE 18
12.2 RELIABILITY TARGETS 18
12.2.1 AVERAGE MONTHLY VOLUME 18
12.2.2 MAXIMUM MONTHLY VOLUME 18
12.3 PM PARTS 18
12.4 SUPPLIES PRICING 19
13. QUICK REFERENCE GUIDE 20
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Aficio SP3400n/3410dn Service Guidelines 25/02/2010
1. INTRODUCTION
1.1 GENERAL
The Aficio SP3400n/3410dn are newly designed mono printers.
1.2 INSTALLATION
The Aficio SP3400n/3410dn are designed for installation by the end user.
1.3 WARRANTY
Please refer to Section 11 for full details on Warranty cover on this product.
1.4 CAUTIONS
Ricoh carries out a continuous program of product development and improvement.
Therefore specifications, parts, code numbers and prices are subject to change and
should always be verified with current documentation.
Whilst every effort has been made to ensure the accuracy of information in this document
Ricoh cannot accept responsibility for any errors or omissions.
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25/02/2010 Aficio SP3400n/3410dn Service Guidelines
2. CONFIGURATION
2.1 PRINTER
Model Unit type EDP code
Ricoh Aficio SP3400n Mono Printer 406582
NRG SP3400N Mono Printer 406584
Ricoh Aficio SP3410dn Mono Duplex Printer 406585
NRG 3410DN Mono Duplex Printer 406587
Power Lead* Power Lead 11756
12 Month Warranty Card* Warranty Card 960484
Operating Instructions OI In box
* Please order with each machine.
2.2 EXTERNAL OPTIONS
Option Name EDP code
Paper Feed Unit TK1080 406496
2.3 MODEL OVERVIEW
Model NIC Duplex Unit Optional Memory Optional Paper Tray PCL
SP3400n Yes No No Yes Yes
SP3410dn Yes Auto No Yes Yes
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Aficio SP3400n/3410dn Service Guidelines 25/02/2010
3. SPECIFICATION
Type: Desktop
Technology: Dry electrostatic transfer system
Main tray 250 sheets 80gsm
100 postcards
By-pass tray
50 sheets 80gsm
8 envelopes
20 postcards
Optional paper feed unit Plain paper 250 sheets 80gsm
Paper capacity
Output Tray Face down 125 sheets
Main tray A4, A5, Letter, Legal, B5, HLT,
A6, Executive, Postcard
Custom Size :
Max 216 x 356mm
Min 90 x 148mm
By-pass tray A4, A5, A6 ,Letter, Legal, B5,
HLT, , Executive, Postcard,
Envelope
Custom size:
Max 216 x 356mm
Min 90 x 148mm
Duplex A4, Letter, Legal
Paper size
Optional paper feed unit A4, LT, LG, B5, HLT, A5
Main tray 52-162gsm
By-pass tray 52-162gsm
Paper weight:
Optional paper feed unit 60-105gsm
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25/02/2010 Aficio SP3400n/3410dn Service Guidelines
Dimensions: 3700 x 392 x 262mm(excluding option)
Weight: 11.6kg including consumables (SP3400n)
12.5 kg including consumables (SP3410dn)
Power rating: EU: 220 to 240V, 50/60Hz
Maximum Less than 880 W
Ready mode Less than 120 W
Power consumption:
Power save mode 70 w energy save mode 1
5 w energy save mode 2
Warm up time: 30 seconds or less
Sound power level:
Standby: Less than 40db
Printing: Less than 65.8db
Energy saver: Less than 40 db
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Aficio SP3400n/3410dn Service Guidelines 25/02/2010
3.1 PRINTER
Simplex 28 ppm A4 (600 dpi)Print speed
Duplex (SP3410dn only) 14 ppm A4 (600dpi)
Printer drivers PCL, PS3
Font 80 Fonts
Normal 600 x 600 dpiResolution
RET 1200 x 1200 dpi
Toner save mode Supported
Warm up time Less than 30 seconds
First print time Less than 8 seconds
Duplex print Supported (SP3410dn only)
Interface option USB 2.0, 10/100 base - TX
Network Protocol TCP/1P ,IPP
Memory Standard 64MB
Operation system PCL : windows XP, 2000/20003 server, Vista, 2008 Server
PS3 : windows XP, 2000/20003 server, Vista, 2008 Server
Macintosh 10.2.8 – 10.5, 10.6
3.2 SUPPORTED ENVIRONMENTS
For latest support information, please refer to:
www.ricoh-support.com/enduser/downloads
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25/02/2010 Aficio SP3400n/3410dn Service Guidelines
4. PRODUCT USER REMARKS
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Aficio SP3400n/3410dn Service Guidelines 25/02/2010
5. ENVIRONMENTAL, HEALTH AND SAFETY
5.1 GENERAL
Ricoh products conform to various UK and European safety standards.
Please contact RUK Environmental Department for specific information.
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25/02/2010 Aficio SP3400n/3410dn Service Guidelines
6. PRODUCT TRAINING
For details on product training courses please refer to the Training Guide that can be
obtained from:
Contact Email Telephone
Kimberly Scarrott [email protected] 01604 885374
Claire Jeffreys [email protected] 020 8261 4060
Product training documents are available on the Ricoh training website which can be found
at:
https://www.get-u-wice.com/secure/
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Aficio SP3400n/3410dn Service Guidelines 25/02/2010
7. INSTALLATION
7.1 GENERAL
The SP3400n/3410dn are designed as end user installable products.
7.2 MINIMUM SPACE REQUIREMENTS
Place the printer near the power source providing clearance as shown below.
A: Over 20 cm
B Over 20 cm
C Over 10 cm
D Over 70 cm
7.3 INSTALLATION TIME
The following times are given as a guideline for experienced technicians after unpacking.
PERIPHERALS INSTALLATION TIME (MINUTES)
Mainframe 30
Paper feed unit 5
7.4 METER CHARGE SETTINGS AT INSTALLATION
If you wish to sell the machine on a cost per print basis the counter can be obtained by
pressing:
To be confirmed: User Tools > Reports Print > OK > Configuration Page > OK
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25/02/2010 Aficio SP3400n/3410dn Service Guidelines
8. SERIAL NUMBER
8.1.1 MAINFRAME
The serial number plate is on the rear cover of the machine and can be identified as
follows.
MODEL PRODUCT CODE SERIAL NO.
Aficio SP3400n M012-27 S57 Y MM XXXXX
Aficio SP3410dn M013-27 S58 Y MM XXXXX
Y = The last digit of the year of production.
MM = Month of production.
Range:
Japan production: 01 (Jan) to 12 (Dec)
Sindo Ricoh production: 13 (Jan) to 24 (Dec)
RPL production 25 (Jan) to 36 (Dec)
RIF production: 37 (Jan) to 48 (Dec)
REI production: 49 (Jan) to 60 (Dec)
RAI production 61 (Jan) to 72 (Dec)
Dongan (China): 73 (Jan) to 84 (Dec)
SRF production: 85 (Jan) to 96 (Dec)
XXXXX = The months sequential run.
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Aficio SP3400n/3410dn Service Guidelines 25/02/2010
9. TECHNICAL DOCUMENTATION
9.1 RICOH TECHNICAL BULLETIN (R.T.B.)
Issued on a regular basis to provide the latest technical information. Before using the
Hotline procedure, refer to the R.T.B.'s that contain the latest information on field activities,
modification kits, problem solving and manual changes.
9.2 MODIFICATION BULLETIN (M.B.)
Issued when a modification is applied to production machines.
Inter-changeability, part number changes and cut in serial numbers are identified.
9.3 SERVICE MANUALS / PARTS CATALOGUES
Service Manuals, Parts Catalogues, Operating Instructions, Modification Bulletins and
Technical Bulletins are available for download from the technical support website which
can be found at:
www.tessa-support.com
Operating instructions are also supplied as standard with the machines in electronic
format.
Additional copies may be purchased using the code.
DOCUMENTATION EDP CODE SUPPLIED
Field Service Manual Available in electronic format only
Parts Catalogue Available in electronic format only
Operation Manuals Available in electronic format only
9.4 RICOH UK TECHNICAL WEBSITE
Registered users can download Service Guidelines, How to Guides, Tips, UK specific
information and a forum is available at www.ricohtechnical.co.uk
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25/02/2010 Aficio SP3400n/3410dn Service Guidelines
10. NATIONAL SUPPORT DEPARTMENT
10.1 HELPDESK
Ricoh U.K. will provide technical advice covering acute in-field Product problems from
09.00 to 17.30 each working day.
The technician making the call will be expected to have exhausted all avenues of enquiry
within their own organisation and all other resources available to them before placing a
Helpdesk call.
As a minimum the caller must be:-
a) The person dealing with the product, not a third party.
b) Recognised as trained by Ricoh U.K.
c) In possession of a full set of Service Manuals.
d) Familiar with all the relevant Modification Bulletins and Technical
Bulletins, having read them and applied them.
e) Equipped with a full basic tool kit and special tools for the Product.
f) On the Customer's premises with access to the Product.
Help may be refused if the above criteria are not met.
The ‘RUK Helpdesk’ can be contacted on 0845 300 7050.
After contacting the RUK Helpdesk, the onus is on the Dealer to inform us of their
progress.
10.2 FAULT ESCALATION PROCEDURE
The National Support Department can provide a specialist on-site service in resolving
product problems.
Before requesting assistance the Service Manager must have exhausted all other
avenues available within their own organisation including the RUK Helpdesk.
All requests for assistance must be placed through the RUK helpdesk, having met the
helpdesk criteria.
Prior to the Ricoh representative attending the site the product must have been serviced in
accordance with the recommended Ricoh Service Procedure, i.e. PM's must be up to date,
and a full current SMC data list provided to the support specialist.
The visiting Ricoh representative must be accompanied by the technician responsible for
the product who must be formally trained on the product.
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Aficio SP3400n/3410dn Service Guidelines 25/02/2010
11. WARRANTY
In addition to Ricoh’s existing warranty policy the Aficio SP3400n/3410dn includes a one-
year on-site warranty service and a warranty registration card will be supplied in each box.
The dealer has the option to provide their own servicing during the warranty period in
which case the machine is supplied with one year’s warranty on manufacturer fitted parts
only.
Please refer to Dealer Service Operations Manual for further details on warranty
procedures.
The onsite warranty service will be provided by:
Technical Support Group Ltd
Adelaide House
12 King Edward Road
Brentwood
Essex
CM14 4HL
Tel: [phone]
Fax: [phone]
Service: 0870 417 6017
Email: [email protected]
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25/02/2010 Aficio SP3400n/3410dn Service Guidelines
12. COST & PERFORMANCE DATA
12.1 PRODUCT DESIGN LIFE
PRODUCT TARGET INFORMATION
200K Prints or 5 Years (Whichever occurs first)
12.2 RELIABILITY TARGETS
The following figures represent target averages for an established machine population,
using Ricoh supplies and serviced by fully experienced technicians. They are intended for
planning purposes only, since the actual performance may vary due to environment,
customer requirements, geographical situation and machine population.
A preventative maintenance policy (P.M.) is recommended to minimise machine downtime
and prevent unnecessary unscheduled maintenance calls (E.M.)
Mean Prints Before Failure Target 35k prints
12.3 AVERAGE MONTHLY VOLUME
700 Prints
12.4 MAXIMUM MONTHLY VOLUME
3,300 Prints
12.5 PM PARTS
There are no PM parts that require replacement by service technicians.
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Aficio SP3400n/3410dn Service Guidelines 25/02/2010
12.6 SUPPLIES PRICING
EDP CODE DESCRIPTION QTY YIELD
406523 Ricoh Print Cartridge SP 3400 SY Black (Short Yield) 1
406516 NRG Print Cartridge SP 3400 SY Black (Short Yield) 1 2.5K
406522 Ricoh Print Cartridge SP 3400 HY Black (High Yield) 1
406515 NRG Print Cartridge SP 3400 HY Black (High Yield) 1 5K
Note: The above pricing is Standard Dealer Transfer Price and does not include applicable
discounts. Consumable yields will vary depending upon the coverage. The above
calculations are measured using ISO/IEC19752
The SP3400n/3410dn are supplied with a starter AIO, its yield is approximately 1500
pages (depending on coverage).
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25/02/2010 Aficio SP3400n/3410dn Service Guidelines
13. QUICK REFERENCE GUIDE
ITEM EDP CODE
PART NUMBER PAGE NUMBER
Ricoh Aficio SP3400n 406582 6
NRG SP3400n 406584 6
Ricoh Aficio SP3410dn 406585 6
NRG SP3410dn 406587 6
Paper Feed Unit TK1080 406496 6
Power Lead* 11756 6
12 Month Warranty Card* 960484 6
Average Monthly Volume 700 Prints 18
Maximum Monthly Volume 3,300 Prints 18
Supplies Various 19
*Please order with each machine.
NOTE: Specifications, EDP codes, prices and part numbers are subject to change without
notice.
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