Ricoh B234 User manual

TROUBLESHOOTING
TROUBLESHOOTING REVISION HISTORY
Page Date Added/Updated/New
5 09/07/2006 Updated Information – Paper Jam Codes
26 ~ 27 11/21/2006 Updated Information – Service Ca Conditions
51 ~ 52 09/07/2006 Updated Information – Service Ca Conditions

Program Down oad
SM 4-1 B2 4/B2 5/B2 6/D101/D102/D10
Trouble-
shooting
4. TROUBLESHOOTING
4.1 PROGRAM DOWNLOAD
4.1.1 OVERVIEW
Here are some important points to keep in mind when down oading software:
• If an error interrupts down oad processing, the machine cannot operate norma y
with the program software on y partia y down oaded.
• When down oad processing execution starts, “Down oading…” is disp ayed and
when down oading has comp eted successfu y, the message is c eared.
• If the down oad is interrupted when the “Down oading …” message is disp ayed,
the machine does not attempt a re-try.
• The program that down oads firmware from an SD card is part of the GW
contro er software. If down oading this software is interrupted, the program
stored in the machine may be corrupted. Because of this, it may not be possib e
to restart the down oading program. (In addition, if the GW contro er software
cannot be down oaded, other software on other SD cards cannot be
down oaded.) However, it may be possib e to restart the program without
rep acing the board by setting DIP SW 1 on the contro er to ON, and re-starting.
4.1.2 RECOVERY METHODS
When an error occurs during down oading, an error code is disp ayed on the
operation pane .
• If the down oad procedure can be re-started, re-start the down oad procedure.
• If the down oad procedure cannot be down oaded for other than the GW
contro er, rep ace the board where the down oaded program is stored.
• If the down oad procedure cannot be down oaded for the GW contro er, set DIP
SW 1 to ON. Power the machine off and on to start the down oading program.
After down oading has comp eted, set the DIP SW to OFF then power the
machine off and on again.

PROGRAM DOWNLOAD
B2 4/B2 5/B2 6/D101/D102/D10 4-2 SM
4.1. DOWNLOAD ERROR CODES
Display Details Recovery
Contro er ROM update error 1 01 Reboot after
card insert E01
↕
Modu e ID
Card No. xx/xx
When the update break data is stored in
NVRAM, the break modu e information and
the decompression modu e capab e of
writing do not match.
• Use the correct card
Contro er ROM update error 2. 02 Down oad Error E02
Power off/on Error occurs during ROM update program
initia ization.
• Cyc e the machine
off/on to rewrite
Contro er ROM update error 3 03 Down oad Error E03
Power off/on The ROM for the write operation does not
exist.
• Cyc e the machine
off/on
• Insta the missing ROM
DIMM
Contro er ROM update error 4 04 Down oad Error E04
Power off/on GZIP data confirmation fai s. (CRC va ue
check)
• Cyc e the machine
off/on
• Set DIP SW 1 to ON
and retry
• Rep ace RAM DIMM
• Rep ace contro er board
Contro er ROM update error 5 05 Down oad Error E05
Power off/on Error occurs when writing to the device.
• Cyc e the machine
off/on
• Set DIP SW 1 to ON
and retry
• Rep ace RAM DIMM
• Rep ace contro er board
Contro er ROM update error 6 06 Down oad Error E06
Power off/on
CPU c ock error.
• Turn the machine power
off/on.
• Set contro er DIPSW-1
to ON to force the
machine to write to
ROM.
• If you cannot force the
machine to write,
rep ace the contro er
board.
Contro er ROM update error 7 19 Down oad Error E19
Power off/on Schedu e data is unc ear.
• Software defective
System error 1 (+SC991) 20 Down Error E20
Power Off/On The physica address cannot be mapped.
Software/hardware is defective
• Cyc e the machine
off/on and re-try
• Rep ace contro er board
System error 2 (+SC991) 21 Down oad Error E21
Power Off/On There is not sufficient memory to
down oad.
• Cyc e the machine
off/on and re-try.
• Rep ace RAM
• Rep ace the contro er
board

Program Down oad
SM 4- B2 4/B2 5/B2 6/D101/D102/D10
Trouble-
shooting
Display Details Recovery
System error 3 (+SC991)
Down oad Error E22
Modu e ID
Card No xx/xx
Data fai s to decompress. Card
defective.
• Cyc e the machine
off/on and re-try.
• Rep ace card
• Rep ace contro er
board
System error 4
22
SC991
“Se fupdate” does not execute.
Software defective.
• Cyc e the machine
off/on and re-try
• Set DIP SW 1 to ON
and re-try
• Rep ace the contro er
board
System error 5 23 Down oad Error E24
Power Off/On Card read/write error. Software or card
defective.
• Cyc e the machine
off/on and re-try
• Rep ace the card
• Rep ace the contro er
board
Down oad dysfunction 1 30 No Va id Data E30
Print down oad is not possib e. Cannot
down oad to HDD because HDD not
insta ed or defective.
• HDD defective
• HDD harness
disconnected,
defective
Down oad dysfunction 2 31 Reboot After Card
Insert E31
Modu e ID
Card No. xx/xx
Down oad continuity error with more
than one card. The second or ater
card is not compatib e.
• Set the correct cards
in the correct order
Down oad dysfunction 3 32 Reboot After Card
Insert E32
Modu e ID
Card No. xx/xx
Down oad interrupted because card is
not correct, or power fai ure interrupted
down oad.
• Use the correct card
• If power fai ure
caused the fai ure,
remove the card and
insert another.
Down oad dysfunction 4 33 No Va id Data E33
Card version error. Attempted to
down oad program using a card with
the wrong version number.
• Use the correct card
Down oad dysfunction 5 34 No Va id Data E34
Specification error. DOM card set in
EXP machine, or vice versa.
• Use the correct card
Down oad dysfunction 6 35 No Va id Data E35
Wrong mode . The inserted card is for
another mode .
• Use the correct card
Down oad dysfunction 7 36 No Va id Data E36
Modu e error. The program that you
are attempting to down oad does not
exist on the machine, or the contact
points at the card and the machine s ot
are not connected.
• Use the correct card,
inserted correct y
• Insta a ROM DIMM if
none is insta ed
Down oad dysfunction 8 37 No Va id Data E37
Edit option card error. You attempted
to emp oy a used card.
• Use an unused card
Down oad resu t fai ure 1 40 Down oad Error E40
Modu e ID
Card No. xx/xx
Engine down oad fai ure.
• Cyc e the machine
off/on and re-try
Down oad resu t fai ure 2 41 Down oad Error E41
Modu e ID
Card No. xx/xx
Fax down oad fai ure.
• Cyc e the machine
off/on and re-try

PROGRAM DOWNLOAD
B2 4/B2 5/B2 6/D101/D102/D10 4-4 SM
Display Details Recovery
Down oad resu t fai ure 3 42 Down oad Error E42
Modu e ID
Card No. xx/xx
Operation pane or anguage down oad
fai ed. For this error, sometimes the
message may not be disp ayed.
• Cyc e the machine
off/on and re-try
Down oad resu t fai ure 4 43 Down oad Error E43
Modu e ID
Card No. xx/xx
Print down oad fai ed.
• Cyc e the machine
off/on and re-try
Down oad resu t fai ure 5 44 Down oad Error E44
Modu e ID Card No. The data targeted for the write
operation cou d not be accessed.
• Turn the machine
power off/on.
• Rep ace the SD card
with the start-up SD
card that has the
source data.
• Set contro er DIPSW-
1 to ON to force the
machine to write
• If you cannot force
the machine to write,
rep ace the contro er
board.
Down oad inva id 50 No Va id Data E50
The source data for the update cou d
not be authenticated.
• Use the correct SD
card.
Remote ROM update fai ure 1 51 (no disp ay)
The source data for the ROM update is
corrupted because the machine is
operating and an SC code has been
issued.
• Turn the machine
power off/on and try
again.
Remote ROM update fai ure 2 52 (no disp ay)
The source data received for the ROM
update is corrupted; it fai ed a SUM
check due to its abnorma ength.
• Try again with the
correct data.
Down oad resu t fai ure 6 53 (no disp ay)
The previous down oad in progress
was cance ed.
• Do the down oad
procedure again.

Program Down oad
SM 4-5 B2 4/B2 5/B2 6/D101/D102/D10
Trouble-
shooting
4.1.4 PAPER JAM CODES
When a jam occurs, a graphic i ustration of the main machine, finisher, book et
finisher, Z-fo d unit, cover interposer tray, LCT, and bypass tray appears on the
operation pane screen.
The ocation of the jammed paper becomes it (does not f ash) in the graphic
i ustration.
A jam code is disp ayed on the operation pane to indicate the cause and ocation
of the jam. For more detai s, p ease refer to the tab es on the fo owing pages.
Note concerning the tables
• Late: Paper shou d be at the sensor, but it is not.
• Lag: There shou d be no paper at the sensor, but paper is present.
B234T050.WMF
R1-
R4-8
M1-
M4-8
M7-11
N1
N2-
Q1
Q2
Q -4
P1
P2
D
C
B1
B4
Z1 Z5
A
A
A2
V
U
U2
U4
U5

PROGRAM DOWNLOAD
B2 4/B2 5/B2 6/D101/D102/D10 4-6 SM
Copier B234/B235/B236
Display No. Jam Cause
A 3 1st Paper Feed Sensor – Late
A 4 2nd Paper Feed Sensor – Late
A2 5 3rd Paper Feed Sensor – Late
U2 6 4th Paper Feed Sensor – Late
U4 7 5th Paper Feed Sensor – Late
U5 8 6th Paper Feed Sensor – Late
V 9 7th Paper Feed Sensor – Late
B1 10 1st Transport Sensor - Late
B1 11 2nd Transport Sensor - Late
B1 12 3r d Transport Sensor - Late
U 13 4th Transport Sensor - Late
U 14 5th Transport Sensor - Late
U 15 6th Transport Sensor - Late
U 16 7th Transport Sensor - Late
B4 17 LCT Re ay Sensor - Late
B4 18 LCT Exit Sensor - Late
B1 19 Upper Re ay Sensor - Late
C 20 Registration Sensor - Late
D 21 Job Time Sensor – Late
D 22 Exit Sensor - Late
Z1 23 Dup ex Entrance Sensor - Late
Z4 24 Dup ex Transport Sensor 1 – Late
Z4 25 Dup ex Transport Sensor 2 – Late
Z4 26 Dup ex Transport Sensor 3 – Late
Z1 27 Dup ex Inverter Sensor - Late
Z1 28 Dup ex Inverter Re ay Sensor - Late
A 53 1st Paper Feed Sensor – Lag
A 54 2nd Paper Feed Sensor – Lag
A2 55 3rd Paper Feed Sensor – Lag
U2 56 4th Paper Feed Sensor – Lag
U4 57 5th Paper Feed Sensor – Lag
U5 58 6th Paper Feed Sensor – Lag
V 59 7th Paper Feed Sensor – Lag
U 60 1st Transport Sensor - Lag
U 61 2nd Transport Sensor - Lag
U 62 3r d Transport Sensor - Lag
U 63 4th Transport Sensor - Lag
U 64 5th Transport Sensor - Lag
U 65 6th Transport Sensor - Lag
U 66 7th Transport Sensor - Lag
B4 67 LCT Re ay Sensor – Lag
U 68 LCT Exit Sensor - Lag
B1 69 Upper Re ay Sensor - Lag
C 70 Registration Sensor - Lag
D 71 Job Time Sensor – Lag
D 72 Exit Sensor - Lag
Z1 73 Dup ex Entrance Sensor - Lag
Z4 74 Dup ex Transport Sensor 1 – Lag
Z4 75 Dup ex Transport Sensor 2 – Lag
Z4 76 Dup ex Transport Sensor 3 – Lag
Z1 77 Dup ex Inverter Sensor - Lag
Z1 78 Dup ex Inverter Re ay Sensor - Lag
B1 99 Doub e-Feed Sensor

Program Down oad
SM 4-7 B2 4/B2 5/B2 6/D101/D102/D10
Trouble-
shooting
Paper Jam Locations – Finisher B830
Display No. Jam Cause
R1~ 101 Entrance Sensoor - Late
R1~ 102 Entrance Sensor – Lag
R1~ 103 Upper Tray Exit Sensor – Late
R1~ 104 Upper Tray Exit Sensor – Lag
R1~ 105 Shift Tray Exit Sensor – Late
R1~ 106 Shift Tray Exit Sensor – Lag
R4~8 107 Stap e Tray Exit Sensor – Late
R4~8 108 Stap e Tray Exit Sensor – Lag
R4~8 109 Pre-Stack Paper Sensor - Late
R4~8 110 Pre-Stack Paper Sensor – Lag
R4~8 111 Stack Feed-Out Be t HP Sensor
R1~ 112 Transport Motors
R1~ 113 Shift Tray Lift Motor
R4~8 114 Jogger Motor
R1~ 115 Shift Motor
R4~8 116 Stap e Motor
R4~8 117 Stack Feed-Out Be t Motor
R1~ 118 Punch Motor
R4~8 119
R4~8 120 Pre-Stack Transport Motor
R1~ 121
Cover Interposer Tra B835
Display No. Jam Cause
Q1 130 1st Paper Feed Sensor – Late
Q1 131 1st Paper Feed Sensor – Lag
Q2 132 2nd Paper Feed Sensor – Late
Q2 133 2nd Paper Feed Sensor – Lag
Q ~4 134 1st Transport Sensor – Late
Q ~4 135 1st Transport Sensor – Lag
Q ~4 136 2nd Transport Sensor – Late
Q ~4 137 2nd Transport Sensor – Lag
Q ~4 138 1st Vertica Transport Sensor - Late
Q ~4 139 1st Vertica Transport Sensor - Lag
Q ~4 140 2nd Vertica Transport Sensor - Late
Q ~4 141 2nd Vertica Transport Sensor - Lag
Q ~4 142 Vertica Exit Sensor – Late
Q ~4 143 Vertica Exit Sensor - Lag
Q ~4 144 Entrance Sensor – Late
Q ~4 145 Entrance Sensor – Lag
Q ~4 146 Exit Sensor – Late
Q ~4 147 Exit Sensor – Lag
Q1 148 1st Lift Motor
Q2 149 2nd Lift Motor
Q1 150 1st Pick-Up Motor
Q2 151 2nd Pick-Up Motor

PROGRAM DOWNLOAD
B2 4/B2 5/B2 6/D101/D102/D10 4-8 SM
Booklet Finisher B836
Display No. Jam Cause
M1~M 160 Entrance Sensor – Late
M1~M 161 Entrance Sensor – Lag
M4~M6 162 Stap ing Tray Paper Sensor – Late
M4~M6 163 Stap ing Tray Paper Sensor – Lag
M7~11 164 Stack Present Sensor – Late
M7~11 165 Stack Present Sensor – Lag
M7~11 166 Fo d Unit Entrance Sensor – Late
M7~11 167 Fo d Unit Entrance Sensor – Lag
M7~11 168 Fo d Unit Exit Sensor – Late
M7~11 169 Fo d Unit Exit Sensor – Lag
M7~11 170 Exit Sensor – Late
M7~11 171 Exit Sensor – Lag
M7~11 174 Jogger Fence
M7~11 175 Stack Feed-Out Be t
M7~11 176 Book et Stap er – Front
M7~11 177 Book et Stap er – Rear
M7~11 178 Stack Junction Gate Motor
M7~11 179 C amp Ro er Retraction Motor
M7~11 180 Bottom Fence Lift Motor
M7~11 181 Fo d P ate Motor
Paper Jam Locations – Z-Fold Unit B660
Display No. Jam Cause
N1 200 Feed Sensor – Late
N1 201 Feed Sensor – Lag
N2~N 202 Fo d Timing Sensor – Late
N2~N 203 Fo d Timing Sensor – Lag
N2~N 204 Leading Edge Sensor – Late
N2~N 205 Leading Edge Sensor – Lag
N2~N 206 Upper Stopper HP Sensor – Late
N2~N 207 Upper Stopper HP Sensor – Lag
N1 208 Upper Exit Sensor 1 – Late
N1 209 Upper Exit Sensor 1- Lag
N2~N 210
N2~N 211
N2~N 212 Lower Exit Sensor 2 – Late
N2~N 213 Lower Exit Sensor 2 – Lag
N1 214 Feed Motor
N2~N 215 Lower Stopper Motor
N2~N 216 Upper Stopper Motor
N2~N 217 Fan Motor