Ricoh CL3500N - Aficio Color Laser Printer Operating manual

G1398504_1.00 EN USA G139-8504 Copyright © 2005 1
Maintenance Guide
Read This First
Trademarks.............................................................................................................3
How to Read This Manual .....................................................................................4
Paper and Other Media
Paper and Other Media Supported by This Printer.............................................5
Paper Recommendations......................................................................................9
Loading Paper............................................................................................................9
Storing Paper .............................................................................................................9
Types of Paper and Other Media...............................................................................9
Paper not supported by this printer ..........................................................................12
Print Area .................................................................................................................13
Loading Paper ......................................................................................................15
Loading Paper in Tray 1 and the optional paper feed unit .......................................15
Loading Paper in the Bypass Tray ...........................................................................20
Switching between Paper Trays...............................................................................26
Replacing Consumables and Maintenance Kit
Replacing the Toner Cartridge ...........................................................................28
Replacing the Waste Toner Bottle......................................................................32
Replacing the Photo Conductor Unit .................................................................35
Replacing the Fusing Unit...................................................................................44
When “Replace Fusing Unit” Appears on the Display..............................................49
When “Replace Fusing Unit soon” Appears on the Display .....................................49
Replacing the Intermediate Transfer Unit..........................................................51

2
When “Replace Transfer Belt” Appears on the Display ...........................................57
When “Replace Transfer Belt soon” Appears on the Display...................................58
Cleaning and Adjusting the Printer
Cautions to Take When Cleaning .......................................................................59
Adjusting the Color Registration........................................................................60
Correcting the Color Gradation ..........................................................................62
Set the Gradation Correction Value .........................................................................62
Viewing the Color Calibration Sample Sheet and Gradation Correction Sheet .......65
Resetting the gradation correction value to the initial value.....................................67
Adjusting the Image Density...............................................................................69
Adjusting Tray Registration................................................................................71
Troubleshooting
Error & Status Messages on the Control Panel ................................................74
Printer Does Not Print .........................................................................................83
Checking the port connection...................................................................................84
Other Printing Problems .....................................................................................87
Additional Troubleshooting ................................................................................93
Removing Misfed Paper
Removing Misfed Paper ......................................................................................95
When “Remove Misfeed A: Internal Path” Appears .........................................96
When “Remove Misfeed B: Fusing Unit” Appears ...........................................99
When “Remove Misfeed Y: Paper Tray” Appears...........................................102
When “Remove Misfeed Z: Duplex Unit” Appears .........................................104
Appendix
Moving and Transporting the Printer...............................................................106
Moving the Printer ..................................................................................................106
Transporting the Printer .........................................................................................107
Consumables .....................................................................................................108
Toner Cartridge ......................................................................................................108
Waste Toner Bottle ................................................................................................109
Photo Conductor Unit.............................................................................................109
Intermediate Transfer Unit (Transfer Unit) .............................................................109
Specifications.....................................................................................................111
Mainframe ..............................................................................................................111
Options...................................................................................................................113

Read This First
G1398504_1.00 Copyright © 2005 3
Trademarks
Microsoft, Windows and Windows NT are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
IPS-PRINT Printer Language Emulation Copyright© 1999-2000 Oak Technolo-
gy, Inc., All rights reserved.
Bluetooth®is a registered trademark of the Bluetooth SIG, Inc. worldwide.
Other product names used herein are for identification purposes only and might
be trademarks of their respective companies. We disclaim any and all rights to
those marks.
The proper names of the Windows operating systems are as follows:
•Microsoft
®Windows®95 operating system
•Microsoft
®Windows®98 operating system
•Microsoft
®Windows®Millennium Edition (Windows Me)
• The product names of Windows®2000 are as follows:
Microsoft®Windows®2000 Advanced Server
Microsoft®Windows®2000 Server
Microsoft®Windows®2000 Professional
• The product names of Windows®XP are as follows:
Microsoft®Windows®XP Professional
Microsoft®Windows®XP Home Edition
• The product names of Windows ServerTM 2003 are as follows:
Microsoft®Windows ServerTM 2003 Standard Edition
Microsoft®Windows ServerTM 2003 Enterprise Edition
Microsoft®Windows ServerTM 2003 Web Edition
• The product names of Windows NT®4.0 are as follows:
Microsoft®Windows NT®Server 4.0
Microsoft®Windows NT®Workstation 4.0

Read This First
4
How to Read This Manual
The following set of symbols is used in this manual.
This symbol indicates a potentially hazardous situation that might result in death
or serious injury when you misuse the machine without following the instructions
under this symbol. Be sure to read the instructions, all of which are described in
the Safety Information section.
This symbol indicates a potentially hazardous situation that might result in minor
or moderate injury or property damage that does not involve personal injury
when you misuse the machine without following the instructions under this sym-
bol. Be sure to read the instructions, all of which are described in the Safety In-
formation section.
* The statements above are notes for your safety.
If this instruction is not followed, paper might be misfed, originals might be dam-
aged, or data might be lost. Be sure to read this.
This symbol indicates information or preparations required prior to operating.
This symbol indicates precautions for operation, or actions to take after abnormal
operation.
This symbol indicates numerical limits, functions that cannot be used together,
or conditions in which a particular function cannot be used.
This symbol indicates a reference.
[]
Keys that appear on the machine's display.
Keys and buttons that appear on the computer's display.
{}
Keys built into the machine's control panel.
Keys on the computer's keyboard.

G1398504_1.00 Copyright © 2005 5
Paper and Other Media
Paper and Other Media Supported by This
Printer
This section describes the paper size, feed direction, and the maximum amount
of paper that can be loaded into each paper tray in this printer.
❒The following symbols and terminology are used to represent the feed direc-
tion.
❒Be careful of the paper feed direction. The direction is determined for each pa-
per size.
❖Input Paper Sizes (Metric version)
In this manual On the display Paper feed direction
K↑(Feed direction) A4 (210 x 297)
8 1/2 x 11 Short-edge feed direction
Feed direction Size (mm) Bypass Tray Tray 1 Paper Feed Unit (Tray 2/3)
A4 K210 ×297
B5 K182 ×257
A5 K148 ×210
A6 K105 ×148
Legal (LG, 81/2×14 inches) K216 ×356
Letter (LT, 81/2×11 inches) K216 ×279
51/2×81/2inches K140 ×216
Executive (Exec., 71/4×101/2inches) K184 ×276
Folio (81/4×13 inches) K210 ×330
Foolscap (F4, 81/2×13 inches) K216 ×330
F/GL (8 ×13 inches) K203 ×330
Com#10 Env (4 1/8×9 1/2inches) K104.8 ×241.3
C5 Env (6.38 ×9.02 inches) K162 ×229

Paper and Other Media
6
•
The size is supported and the printer selects it automatically.
•
The size is supported, but it should be selected using the control panel.
•
The size is supported, but it should be set as a custom size using the con-
trol panel.
The supported size may differ depending on the printer language you use.
Set as a custom size setting using the control panel.
The following sizes are supported:
• Bypass Tray: approximately 90 - 216 mm in width, and 148 - 356 mm in
length.
•
The size is not supported.
❖Input Paper Sizes (Inch version)
C6 Env (4.49 ×6.38 inches) K114 ×162
DL Env (4.33 ×8.66 inches) K110 ×220
Monarch Env (3 7/8×7 1/2inches) K98.4 ×190.5
Custom Size - -
16K (7.68 ×101/2inches) K195 ×267
Feed direction Size (inch) Bypass Tray Tray 1 Paper Feed Unit (Tray 2/3)
A4 K8.26” ×11.69”
B5 K7.17” ×10.12”
Feed direction Size (mm) Bypass Tray Tray 1 Paper Feed Unit (Tray 2/3)

Paper and Other Media
7
•
The size is supported and the printer selects it automatically.
•
The size is supported, but it should be selected using the control panel.
•
The size is supported, but it should be set as a custom size using the con-
trol panel.
The supported size may differ depending on the printer language you use.
Set as a custom size setting using the control panel.
The following sizes are supported:
• Bypass Tray: approximately 3.55 - 8.50 inches in width, and 5.83 - 14.01
inches in length.
•
A5 K5.83” ×8.26”
A6 K4.13” ×5.63”
Legal (LG) K81/2” ×14”
Letter (LT) K81/2” ×11”
5 1/2×8 1/2inches K51/2” ×81/2”
Executive (Exec.) K71/4” ×101/2”
Folio K81/4” ×13”
Foolscap F4 K81/2” ×13”
F/GL K8” ×13”
Com#10 Env K4 1/8” ×9 1/2”
C5 Env K6.38” ×9.02”
C6 Env K4.49” ×6.38”
DL Env K4.33” ×8.66”
Monarch Env K3 7/8” ×7 1/2”
Custom Size - -
16K K7.68” ×101/2”
Feed direction Size (inch) Bypass Tray Tray 1 Paper Feed Unit (Tray 2/3)

Paper and Other Media
8
The size is not supported.
❖Paper weight and number of sheets to be set
Check that the top of the stack is not higher than the limit mark inside the tray.
Supported paper weight Maximum number of
sheets (plain paper)
Tray 1
Paper Feed Unit (Tray 2, Tray 3)
60.2 - 104.7 g/m2(16 - 28
lb.)
530 (80 g/m2, 20 lb.)
Bypass Tray 60.2 - 199 g/m2(16 - 53
lb.)
100 (80 g/m2, 20 lb.)

Paper and Other Media
9
Paper Recommendations
Loading Paper
❒Do not use ink-jet printer paper because it may stick to the fusing unit and
cause a paper misfeed.
❒Set the paper as described below
• Tray 1, Paper Feed Unit (Tray 2, Tray 3): Print side facing up
• Bypass Tray: Print side facing down
❒Print quality cannot be guaranteed if paper other than the ones recommended
is used. For more information about recommended paper, contact your sales
or service representative.
❒Do not use paper that has already been printed onto by other printers.
Storing Paper
• Paper should always be stored properly. Improperly stored paper might result
in poor print quality, paper misfeeds, or printer damage. Recommendations
are as follows:
• Avoid storing paper in humid areas.
• Avoid exposing paper to direct sunlight.
• Store on a flat surface.
• Keep paper in the package in which the paper came.
Types of Paper and Other Media
Plain Paper
Paper thickness 60.2 - 104.7 g/m2(16 - 28 lb.)
•[Thin]: 60.2 - 90.2 g/m2(16 - 24 lb.)
•[Normal]: 90.2 - 104.7 g/m2(24 - 28 lb.)
Printer setup Make the following two settings using the control panel:
• Press [Paper Input]menu, [Paper Type], and then [Plain Paper].
• Press [Maintenance]menu, and then [Thin]or [Normal].
Printer driver setup Click [Plain]or [Plain & Recycled]in the [Type:]list.
Enabled paper feeding tray Any input tray can be used.

Paper and Other Media
10
Thick Paper
Adhesive labels
OHP transparencies
Number of sheets that can
be set
• Tray 1: 530
• Tray 2, Tray 3 (Paper Feed Unit Type 3000): 530
• Bypass Tray: 100
❒Make sure paper is not stacked higher than the upper limit
mark (T) inside the tray. Make sure paper is not stacked higher
than the paper guides inside the bypass tray.
Both-side printing Possible
Paper thickness 105 - 199 g/m2(28 - 53 lb.)
•[Thick Paper 1]: 105 - 165 g/m2(28 - 44 lb.)
•[Thick Paper 2]: 165 - 199 g/m2(44 - 53 lb.)
Printer setup Press [Paper Input]menu, [Paper Type]and then [Thick Paper 1]or
[Thick Paper 2]on the control panel.
Printer driver setup Click [Thick1]or [Thick2]in the [Type:]list.
Enabled paper feeding tray Bypass Tray
•[Thick Paper 1]: 30
•[Thick Paper 2]: 10
❒Make sure paper is not stacked higher than the paper guides
inside the bypass tray.
Both-side printing Not possible
Additional cautions • Print speed is slightly slower than when using plain paper.
Printer setup Press [Paper Input]menu, [Paper Type], and then [Labels]on the
control panel.
Printer driver setup Click [Labels]in the [Type:]list.
Enabled paper feeding tray Bypass Tray: 50
❒Make sure paper is not stacked higher than the paper guides
inside the bypass tray.
Both-sided printing Not possible
Additional cautions Print speed is slightly slower compared to plain paper.
Printer setup Press [Paper Input]menu, [Paper Type], and then [Transparency]on
the control panel.

Paper and Other Media
11
Glossy Paper
Envelopes
Printer driver setup Click [Transparency]in the [Type:]list.
Enabled paper feeding tray Bypass Tray
Number of sheets that can
be set
Bypass Tray: 50
❒Make sure paper is not stacked higher than the paper guides
inside the bypass tray.
Both-sided printing Not possible
Additional cautions • Print speed for OHP transparencies is slower than for plain pa-
per.
• Due to switching modes, the machine will be on standby for
thirty or forty seconds after the job was received.
• We recommend that you use a 4000 ANSI lumen or brighter
overhead projector to project OHP transparencies.
Printer setup Press [Paper Input]menu, [Paper Type], and then [Glossy Paper]on
the control panel.
Printer driver setup Click [Glossy]in the [Type:]list.
Enabled paper feeding tray Bypass Tray: 50
❒Make sure paper is not stacked higher than the paper guides
inside the bypass tray.
Both-sided printing Not possible
Additional cautions Print speed is slightly slower compared to plain paper.
Printer setup Press [Paper Input]menu, [Paper Type], and then [Thick Paper 1]or
[Thick Paper 2]on the control panel.
Printer driver setup Click [Thick1]or [Thick2]in the [Type:]list.
Enabled paper feeding tray Bypass Tray: 10
❒Make sure paper is not stacked higher than the paper guides
inside the bypass tray.
Both-sided printing Not possible

Paper and Other Media
12
Paper not supported by this printer
Avoid using the following paper as they are not supported by this printer.
• Paper meant for an ink-jet printer
• Bent, folded, or creased paper
• Curled or twisted paper
• Torn paper
• Wrinkled paper
• Damp paper
• Paper that is dry enough to emit static electricity
• Paper that has already been printed onto, except a preprinted letterhead.
Malfunctions are especially likely when using paper printed on by other than
a laser printer (e.g. monochrome and color copiers, ink-jet printers, etc.)
• Special paper, such as thermal paper, aluminum foil, carbon paper and con-
ductive paper
• Paper whose weight is heavier or lighter than the limitation
• Paper with windows, holes, perforations, cutouts, or embossing
• Adhesive label paper on which glue or base paper is exposed
• Paper with clips or staples
• Do not use the following envelopes:
• Envelopes with multiple flaps
• Envelopes with a peel-off adhesive strip
• Envelopes with windows or clasps
Additional cautions • Check the print side is facing down.
• Check there is no air in the envelopes before loading.
• For better print quality, we recommend the right, left, top, and
bottom print margins to be at least 15 mm 0.6 inch.
• Load only one size and type of envelope at a time.
• Before loading envelopes, flatten their leading edges (the edge
going into the printer) by running a pencil or ruler across them.
• Some kinds of envelope might cause misfeeds, wrinkles or
print poorly.
• Print quality on envelopes may be uneven if parts of an enve-
lope have differing thicknesses. Print one or two envelopes to
check print quality.
• Use flat envelopes with no curl. If they have a curl, flatten them.
• Use completely flat envelopes that contain no air inside.
• Do not print on both sides of envelopes.

Paper and Other Media
13
Print Area
The following shows the print area for this printer. Be sure to set the print margins
correctly by the application.
❖Paper
APrint area
BFeed direction
CApprox. 5 mm (0.2 inches)
DApprox. 5 mm (0.2 inches)
❒The print area may vary depending on the paper size, printer language and
printer driver settings.
❖Envelope
APrint area
BFeed direction

Paper and Other Media
14
CApprox. 5 mm (0.2 inches)
DApprox. 5 mm (0.2 inches)
❒The print area may vary depending on the paper size, printer language and
printer driver settings.

Paper and Other Media
15
Loading Paper
This describes how to load paper into the paper tray and bypass tray.
Loading Paper in Tray 1 and the optional paper feed unit
The following example explains loading procedure for the standard paper tray
(Tray 1). The same procedure can be used for the optional paper feed unit.
❒Make sure paper is not stacked above the limit mark inside the tray. Misfeeds
might occur.
❒Do not put different types of paper in a single paper tray.
APull the paper tray out of the printer until it stops. Lift it slightly, and then
pull it fully out. Place the paper tray on a flat surface.
❒You can not pull out Tray 1 if the bypass tray is open.
•Do not pull out the paper tray forcefully. If you do, the tray might fall and
cause an injury.

Paper and Other Media
16
BPress “Push”, and then adjust the rear guide to the paper size you want
to load.
CAdjust the side guides to the paper size you want to load.
DLoad paper print side up in the paper tray.
❒Make sure the top of the stack is not higher than the limit mark inside the
tray.
❒To avoid misfeeds, set the side guides to the exact paper size.
❒Do not load different kinds of paper in the tray.

Paper and Other Media
17
ESlide the paper tray fully into the printer.
❒Misfeeds can occur if the paper tray is not fully inserted. Make sure it is fully
inserted.
Changing paper size of the paper tray
APull the paper tray out of the printer until it stops. Lift it slightly, and then
pull it fully out. Place the paper tray on a flat surface.
❒You can not pull out Tray 1 if the bypass tray is open.

Paper and Other Media
18
BRemove the paper.
CPress “Push”, and then adjust the rear guide to the paper size you are
using.
DAdjust the side guides to the paper size you want to load.

Paper and Other Media
19
ELoad paper print side up in the paper tray.
❒Check the top of the stack is not higher than the limit mark inside the tray.
FSlide the paper tray fully into the printer.
Specifying a paper type for Tray 1 and the optional paper feed unit
Improve printer performance by selecting the optimum paper type for the tray.
You can select from the following paper types:
• Plain Paper, Recycled Paper, Special Paper, Color Paper, Letterhead, Pre-
printed
APress the {Menu}key.

Paper and Other Media
20
The [Menu]screen appears.
BPress the {U} or {T} key to display [Paper Input], and then press the {#
Enter}key.
The paper type selection menu appears.
CPress the {U} or {T} key to display [Paper Type], and then press the {# En-
ter}key.
The paper tray selection menu appears.
DPress the {U} or {T} key to display the target paper tray, and then press
the {# Enter}key.
When the optional paper feed units are installed in the printer, [Tray 2]and
[Tray 3]appears (depending on how many units are installed).
The paper type selection menu appears.
EPress the {U} or {T} key to display the target paper tray, and then press
the {# Enter}key.
After about two seconds, the display returns to the menu.
FPress the {Online}key.
The initial screen appears.
The following message appears on the display:
❒When selecting Plain Paper, select [Thin]or [Normal]for [Plain Paper]in the
[Maintenance]menu.
Loading Paper in the Bypass Tray
Specifying standard size paper for the Bypass Tray
This section explains how to load standard size paper into the bypass tray.
Menu:
Paper Input
Paper Type:
Tray 2
Tray 2:
*Plain Paper