Ricoh IM 7000 User manual

User Guide
For RICOH IM
7000/8000/9000/9000T
Author: RICOH COMPANY, LTD.
Date: 2023.03
Part Number: D0D07432
For information not found in this manual, see the online manuals available on our web site
(https://www.ricoh.com/) or via the control panel.

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User Guide - IM 7000, IM 8000, IM 9000 - WUEHRX44U
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User GuideIM 7000/8000/9000
This machine supports RICOH Always Current Technology. See List of Newly Added Functions (Release
Notes) for the functions you can use by performing updates.
For users of RICOH Always Current Technology version 2.0
or later
Introduction and Basic Operations
This explains the procedures for placing an original, loading paper, registering an item in the address book, and
other information you need to know before using the machine. Convenient uses are also explained.
List of Newly Added Functions
(Release Notes)
Details of Newly Added
Functions
Introduction and Basic
Operations

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Functions
Maintenance and Management
Setup
Recommended Functions Copy
Document Server Fax
Printer Scan
Maintenance Troubleshooting
Settings Security
Specifications
Setup Driver Installation Guide

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Copyright © 2023
D0D07432 2023.03

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Checking the Indicators, Icons, and Messages on the Control Panel | User Guide | IM 7000, IM 8000, IM 9000
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User GuideIM 7000/8000/9000
Top Page>Troubleshooting>Checking the Indicators, Icons, and Messages on the Control Panel
Checking the Indicators, Icons, and Messages
on the Control Panel
The machine notifies you of the machine condition or status of an application with the [Check Status] indicator or a
message displayed on the control panel. Check the status and resolve the problem accordingly.
Message
Displays a message indicating the status of the machine or application. Press the message to display it in
full text. You can also view more than one message as a list.
[Check Status] indicator
If there is a problem such as a paper jam, the [Check Status] indicator lights up or flashes along with a
message displayed on the screen. Press [Check Status] to check the status of the machine or application,
and resolve the problem accordingly.
When you need to resolve a problem such as a paper jam, an icon is displayed at the beginning of a
message. See the table below for the meaning of each icon.
Icon Condition Solution and reference
When an Icon Is Displayed with a Message

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Maintenance or repair is required. Prepare for maintenance or consider
repairing the machine.
Paper is jammed. See the animated illustration displayed on
the control panel, and remove the jammed
paper.
When Paper or an Original Is Jammed
An original has jammed. See the animated illustration displayed on
the control panel, and remove the jammed
original.
When Paper or an Original Is Jammed
Paper has run out. Load paper into the paper tray.
Loading Paper into the Paper Tray
Toner is almost depleted, or has run out. Prepare a replacement toner. Replace the
toner when it runs out.
Replacing the Toner
If appears when there is a lot of
toner, pull out the print cartridge by
following the toner replacement
procedure that is displayed on the
screen, and then set it back again.
The waste toner bottle is full, or almost
full.
Prepare a replacement waste toner bottle.
Replace the bottle when it becomes full.
Replacing the Waste Toner Bottle
Staples are nearly depleted, or have run
out.
Prepare a cartridge for replacement, and
load it when the staples run out.
Replenishing the Staples
The hole punch receptacle is full. Empty the receptacle.
When the Hole Punch Receptacle Is Full
A cover is open. Check that all covers of the machine and
options are closed.
For the names and the contact information of consumables, check [Settings] [Inquiry]. Press
[Home] ( ) after completing the operation to close [Settings].

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Contact Information
The [Check Status] indicator notifies the user when the machine requires immediate attention.
Flashing in red
The machine is unavailable for use. Press [Check Status] and resolve the problem as soon as
possible.
Flashing in yellow
Maintenance on the machine needs to be performed soon. Perform the required procedure
accordingly.
You can display the status confirmation screen with [Check Status]. On the screen, check the detailed
status of the machine or application.
When an Icon Is Displayed with a Message
: The machine cannot be used.
Press [Check Status].
Press [Check] to check the details, and perform the required procedure.
When the [Check Status] Indicator Is Lit or Flashing

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Copyright © 2020, 2021, 2022, 2023
: Some of the functions cannot be used, or the toner is almost depleted.
Depending on the machine condition, such as a paper jam or open cover, the status confirmation
screen may be displayed automatically without pressing [Check Status].

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Collecting Logs | User Guide | IM 7000, IM 8000, IM 9000
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User GuideIM 7000/8000/9000
Top Page>Settings>Collecting Logs
Collecting Logs
You can collect logs stored in the machine to check the usage of the machine's various functions, error histories,
and detailed access data to the machine.
Download the collected logs from the hard disk on the machine converting into a CSV file.
Use Web Image Monitor to download the collected logs. You can also use a log collect server instead of
Web Image Monitor.
Contact your sales representative for details about a log collect server.
The machine stores three types of logs as follows:
Job log
User file-related operations such as copying, storing in the Document Server, printing,
sending faxes, and sending scan files
Printing reports such as the configuration list output from the control panel
Access log
Authentications such as login and logout activities
Stored file operations such as creating, editing, and deleting
Customer engineer operations such as hard disk formatting
System operations such as viewing log transfer results
Security operations such as specifying settings for encryption, unprivileged access
detection, user lockout, and firmware authentication
Log types

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Eco-friendly Log
Main power ON and OFF
Transitions in power status
Job run times or time interval between jobs
Paper consumption per hour
Power consumption of the machine
Specify the types and items of logs to collect.
Specifying logs to collect using the control panel
Logging in to the Machine as the Administrator
Log in to the machine as the machine administrator on the control
panel.
On the Home screen, press [Settings].
On the Settings screen, press [System Settings].
Specifying Logs to Collect

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The machine restarts automatically.
Specifying logs to collect using the control panel using
Web Image Monitor
Press [Settings for Administrator] [Data Management] [Collect
Logs Settings].
For each log type, select [Active] from the list.
Press [OK].
Press [Home] ( ).
When the confirmation dialog is displayed, press [Exit]

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Logging in to the Machine as the Administrator
Job Log Collect Level
Level 1: All job logs are collected.
Access Log Collect Level
Level 1: The following items are recorded in the access log.
HDD Format, All Logs Deletion, Log Setting Change, and Log Collection Item
Change
Level 2: All access logs are collected.
Log in to the machine as the machine administrator from Web
Image Monitor.
Click [Configuration] on the [Device Management] menu.
On the "Configuration" screen, click [Logs] in the "Device Settings"
category.
Select [Active] of "Collect Job Logs", "Collect Access Logs", or
"Collect Eco-friendly Logs" according to the log type to collect.
Specify the items to record in each log for "Job Log Collect Level",
"Access Log Collect Level", or "Eco-friendly Log Collect Level".

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Eco-friendly Log Collect Level
Level 1: Eco-friendly Logs are not collected.
Level 2: All eco-friendly logs are collected.
When a level is changed, the selection status of log details changes according to the level.
You can change the settings of some of the items whether to collect or not.
If nothing appears on the screen after you click [OK], wait for a while, and then click the [Refresh]
button on the web browser.
When you changed Active/Inactive of Log Collect, delete all logs.
Click [OK].
"Updating..." appears. Wait for about one or two minutes, and then
click [OK].
Log out of the machine, and then exit the Web browser.
Job Log Item Log Type Attribute Content
Copier: Copying Copier: Copying Details of normal and Sample Copy jobs.
Copier: Copying and
Storing
Copier: Copying and
Storing
Details of files stored in the Document Server
that were also copied at the time of storage.
Document Server:
Storing
Document Server:
Storing
Details of files stored using the Document
Server screen.
Document Server:
Stored File
Downloading
Document Server:
Stored File
Downloading
Details of files stored in the Document Server
and downloaded using Web Image Monitor.
Utility: Storing Utility: Storing Details of files stored using a utility.
Job Log Information Items

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Stored File Printing Stored File Printing Details of files printed using the Document
Server screen.
Scanner: Sending Scanner: Sending Details of sent scan files.
Scanner: Sending
and Storing
Scanner: Sending
and Storing
Details of scan files stored in the Document
Server that were also sent at the time of
storage.
Scanner: Storing Scanner: Storing Details of scan files stored in the Document
Server.
Scanner: Stored File
Downloading
Scanner: Stored File
Downloading
Details of scan files stored in the Document
Server and downloaded using Web Image
Monitor.
Scanner: Stored File
Sending
Scanner: Stored File
Sending
Details of the stored scan files that were also
sent.
Printer: Printing Printer: Printing Details of normal print jobs.
Printer: Locked Print
(Incomplete)
Printer: Locked Print
(Incomplete)
Log showing Locked Print documents
temporarily stored on the machine.
Printer: Locked Print Printer: Locked Print Log showing Locked Print documents
temporarily stored on the machine and printed
from the control panel or through Web Image
Monitor.
Printer: Sample Print
(Incomplete)
Printer: Sample Print
(Incomplete)
Log showing Sample Print documents
temporarily stored on the machine.
Printer: Sample Print Printer: Sample Print Log showing Sample Print documents
temporarily stored on the machine and printed
from the control panel or through Web Image
Monitor.
Printer: Hold Print
(Incomplete)
Printer: Hold Print
(Incomplete)
Log showing Hold Print documents temporarily
stored on the machine.
Printer: Hold Print Printer: Hold Print Log showing Hold Print documents temporarily
stored on the machine and printed from the
control panel or through Web Image Monitor.
Printer: Stored Print Printer: Stored Print Details of Stored Print files stored on the
machine.
Printer: Store and
Normal Print
Printer: Store and
Normal Print
Details of Stored Print files that were printed at
the time of storage

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(when "Job Type:" was set to [Store and Print]
in printer properties).
Printer: Stored File
Printing
Printer: Stored File
Printing
Details of Stored Print files printed from the
control panel or Web Image Monitor.
Printer: Document
Server Sending
Printer: Document
Server Sending
Details of files stored in the Document Server
when "Job Type:" was set to [Document
Server] in printer properties.
Report Printing Report Printing Details of reports printed from the control
panel.
Result Report
Printing/Emailing
Result Report
Printing/Emailing
Details of job results printed or notified by e-
mail.
Scanner: TWAIN
Driver Scanning
Scanner: TWAIN
Driver Scanning
Details of scan files that were scanned using
TWAIN driver.
Printer: Hold Print
File Printing
Printer: Hold Print
File Printing
When a document is held for printing and
stored temporarily on the machine, this records
the time a user specified for the document to
be printed from the control panel or Web
Image Monitor.
Fax: Sending Fax: Sending Details of faxes sent from the machine.
Fax: LAN-Fax
Sending
Fax: LAN-Fax
Sending
Details of fax files sent from computers.
Fax: Storing Fax: Storing Details of fax files stored on the machine using
the Fax function.
Fax: Stored File
Printing
Fax: Stored File
Printing
Details of fax files stored on the machine and
printed using the Fax function.
Fax: Stored File
Downloading
Fax: Stored File
Downloading
Details of fax files stored in the Document
Server and downloaded using Web Image
Monitor.
Fax: Receiving Fax: Receiving Details of received fax files.
Fax: Receiving and
Delivering
Fax: Receiving and
Delivering
Details of faxes that received and delivered by
the machine.
Fax: Receiving and
Storing
Fax: Receiving and
Storing
Details of faxes that received and stored by the
machine.

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Access Log Item Log Type Attribute Content
Login Login Times of login.
Logout Logout Times of logout.
File Storing File Storing Details of files stored in the Document Server.
Stored File Deletion Stored File Deletion Details of files deleted from the Document
Server.
All Stored Files
Deletion
All Stored Files
Deletion
Details of deletions of all Document Server
files.
HDD Format HDD Format Details of hard disk formatting.
Unauthorized
Copying
Unauthorized
Copying
Details of documents scanned with "Data
Security for Copying".
All Logs Deletion All Logs Deletion Details of deletions of all logs.
Log Setting Change Log Setting Change Details of changes made to log settings.
Transfer Log Result Transfer Log Result Log of the result of log transfer to Remote
Communication Gate S.
Log Collection Item
Change
Log Collection Item
Change
Details of changes to job log collection levels,
access log collection levels, and log items to
collect.
Collect Encrypted
Communication Logs
Collect Encrypted
Communication Logs
Log of encrypted transmissions between the
utility, Web Image Monitor or outside devices.
Access Violation Access Violation Details of failed access attempts.
Lockout Lockout Details of lockout activation.
Firmware: Update Firmware: Update Details of firmware updates.
Firmware: Structure
Change
Firmware: Structure
Change
Details of structure changes that occurred
when an SD card was inserted or removed, or
when an unsupported SD card was inserted.
Firmware: Structure Firmware: Structure Details of checks for changes to firmware
module structure made at times such as when
*1
*2
*3
*4
Access Log Information Items

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the machine was switched on.
Machine Data
Encryption Key
Change
Machine Data
Encryption Key
Change
Details of changes made to encryption keys
using "Machine Data Encryption Key Change"
setting.
Firmware: Invalid Firmware: Invalid Details of checks for firmware validity made at
times such as when the machine was switched
on.
Date/Time Change Date/Time Change Details of changes made to date and time
settings.
File Access Privilege
Change
File Access Privilege
Change
Log for changing the access privilege to the
stored files.
Password Change Password Change Details of changes made to the login
password.
Administrator
Change
Administrator
Change
Details of changes of administrators.
Address Book
Change
Address Book
Change
Details of changes made to Address Book
entries.
Capture Error Capture Error Details of file capture errors.
Machine
Configuration
Machine
Configuration
Log of changes to the machine's settings.
Back Up Address
Book
Back Up Address
Book
Log of when data in the Address Book is
backed up.
Restore Address
Book
Restore Address
Book
Log of when data in the Address Book is
restored.
Enhanced Print
Volume Use
Limitation: Tracking
Permission Result
Enhanced Print
Volume Use
Limitation: Tracking
Permission Result
Log of when a tracking error occurs.
Counter Clear
Result: Selected
User(s)
Counter Clear
Result: Selected
User(s)
Log of when the counter for an individual user
is cleared.
Counter Clear
Result: All Users
Counter Clear
Result: All Users
Log of when the counters for all users are
cleared.
Import Device Setting
Information
Import Device Setting
Information
Log of when a device setting information file is
imported.

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Export Device
Setting Information
Export Device
Setting Information
Log of when a device setting information file is
exported.
Creating/Deleting
Folders
Creating/Deleting
Folders
Log of when folders are created and deleted.
Stored File Editing Stored File Editing Log of a file edited by being combined,
inserted, or deleted.
Insertion into another
File
Insertion into another
File
Log of combining or inserting to another file.
*1 There is no "Login" log made for SNMPv3.
*2 If the hard disk is formatted, all the log entries up to the time of the format are deleted and a log entry indicating the
completion of the format is made.
*3 Access Violation indicates the system has experienced frequent remote DoS attacks involving logon attempts through
user authentication.
*4 The first log created after the power is turned on is the "Firmware: Structure" log.
Eco-friendly Log
Items Log Type Attribute Content
Main Power On Main Power On Log of when the main power switch is turned
on.
Main Power Off Main Power Off Log of when the main power switch is turned
off.
Power Status
Transition Result
Power Status
Transition Result
Log of the results of transitions in power status.
Job Related
Information
Job Related
Information
Log of job related Information.
Paper Usage Paper Usage Log of the amount of paper used.
Power Consumption Power Consumption Log of power consumption.
Eco-friendly Log Information Items
Downloading the Logs

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You can download the logs recorded on the machine as a CSV file.
Logging in to the Machine as the Administrator
When you select [Security Logs], the downloaded file includes job log and access log.
When a log is downloaded successfully, "Download completed." will appear in the last line of the
log file.
The job log and access log are downloaded as one file aligned in the order of the log IDs.
Log in to the machine as the machine administrator from Web Image
Monitor.
Click [Configuration] on the [Device Management] menu.
On the "Configuration" screen, click [Download Logs] in the "Device
Settings" category.
Select the log type on "Logs to Download", and then click [Download].
Specify the location to store the file.
Log out of the machine, and then exit the Web browser.

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The eco-friendly log is downloaded as an independent file.
After downloading logs, delete all logs.
Downloaded logs contain data of completed jobs recorded up to the time you click [Download].
The "Result" field of the log entry for uncompleted jobs will be blank.
Download time may vary depending on the number of logs.
If an error occurs while the CSV file is being downloaded or created, the download is canceled
and details of the error are included at the end of the file.
Downloaded log files use UTF-8 character encoding. To view a log file, open it using an
application that supports UTF-8.
The machine administrator must manage downloaded log files appropriately.
Number of logs that can be kept on the machine
Maximum numbers of logs that can be stored in the machine are as follows:
Log types Maximum number of logs
Job logs 4,000
Access logs 12,000
Eco-friendly Logs 4,000
If the number of logs that can be stored on the machine exceeds the limit and new logs are
generated, old logs are overwritten by new ones. If logs are not downloaded periodically, it
may not be possible to record the old logs onto files.
The example below shows when the number of stored logs exceeds the maximum and old
logs are overwritten.
When the oldest two access logs are overwritten by the newest two access logs, the
downloaded logs lack the log IDs.