Ricoh SAVIN D0AP User manual

D0AP/D0C4/D0C5/
D0C6/M0BQ/M0D1
SERVICE MANUAL
Rev. 06/09/2021

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affiliation with Ricoh products.
2021 RICOH USA, Inc. All rights reserved.

The Service Manual contains information
regarding ser
vice techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh USA, Inc. Users of this
manual should be either service trained or
certified by successfully completing a Ricoh
Technical Training Program.
Untrained and uncert
ified users utilizing
information contained in this service manual to
repair or modify Ricoh equipment risk personal
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protection.
Ricoh USA, Inc.
WARNING

LEGEND
PRODUCT
CODE
COMPANY
LANIER RICOH SAVIN
D0AP IM 430F IM 430F IM 430F
D0C4 IM 430Fb IM 430Fb IM 430Fb
D0C5 IM 350F IM 350F IM 350F
D0C6 IM 350 IM 350 IM 350
M0BQ P 501 P 501 P 501
M0D1 P 502 P 502 P 502
DOCUMENTATION HISTORY
REV. NO.
DATE
COMMENTS
* 04/2019 Original Printing

SM i D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1
D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1
TABLE OF CONTENTS
1. PRODUCT INFORMATION ............................................................1-1
1.1 MACHINE CODES & PERIPHERAL CONFIGURATION ............................................1-1
1.1.1 MAIN MACHINE..............................................................................................1-1
1.1.2 OPTIONS ........................................................................................................1-2
External Options..................................................................................................1-2
Internal Options...................................................................................................1-2
Controller Options ...............................................................................................1-3
SD Card Options .................................................................................................1-3
2. INSTALLATION...............................................................................2-1
2.1 INSTALLATION REQUIREMENTS ............................................................................2-1
2.1.1 ENVIRONMENT..............................................................................................2-1
2.1.2 MACHINE SPACE REQUIREMENTS..............................................................2-2
2.1.3 MACHINE DIMENSIONS.................................................................................2-3
2.1.4 POWER REQUIREMENTS .............................................................................2-4
2.2 MAIN MACHINE INSTALLATION (P 502/501)............................................................2-5
2.2.1 ACCESSORIES...............................................................................................2-5
2.2.2 INSTALLATION PROCEDURE ........................................................................2-5
Removal of Packing Materials and Shipping Retainers........................................2-6
Loading Paper.....................................................................................................2-7
Turning the Power On .........................................................................................2-9
Printing a Configuration Page............................................................................2-10
2.2.3 MOVING THE MACHINE............................................................................... 2-11
2.3 MAIN MACHINE INSTALLATION (IM 350F/350/430F)............................................. 2-12
2.3.1 ACCESSORIES.............................................................................................2-12
2.3.2 IMPORTANT NOTICE ON SECURITY ISSUES.............................................2-13
2.3.3 INSTALLATION PROCEDURE ......................................................................2-13
Removal of Packing Materials and Shipping Retainers......................................2-13
Loading Paper................................................................................................... 2-16
Connecting the Modular Cable (Only Using the Fax) .........................................2-17
Turning the Power On .......................................................................................2-18
2.3.4 MOVING THE MACHINE...............................................................................2-20
2.4 MAIN MACHINE INSTALLATION (IM 430FB) ..........................................................2-22
2.4.1 ACCESSORIES.............................................................................................2-22
2.4.2 INSTALLATION PROCEDURE ......................................................................2-22
Removal of Packing Materials and Shipping Retainers...................................... 2-23

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Loading Paper................................................................................................... 2-25
Connecting the Modular Cable (Only Using the Fax) .........................................2-27
Turning the Power On .......................................................................................2-27
Printing a Configuration Page............................................................................2-31
2.4.3 MOVING THE MACHINE...............................................................................2-31
2.5 EXTERNAL/ INTERNAL OPTIONS..........................................................................2-33
2.6 PAPER FEED UNIT PB1120 (D3ER-17)/ PB1110 (D3EQ-17) ..................................2-34
2.6.1 NUMBER OF PAPER FEED UNIT THAT CAN BE INSTALLED .....................2-34
2.6.2 ACCESSORIES.............................................................................................2-36
2.6.3 INSTALLATION PROCEDURE ......................................................................2-36
2.7 CASTER TABLE TYPE M34 (D3EP-03)...................................................................2-38
2.7.1 ACCESSORIES.............................................................................................2-38
2.7.2 INSTALLATION PROCEDURE ......................................................................2-38
2.8 OFFLINE STAPLER TYPE M34 (D3EP-02) .............................................................2-39
2.8.1 ACCESSORIES.............................................................................................2-39
2.8.2 INSTALLATION PROCEDURE ......................................................................2-39
2.9 HARD DISK DRIVE OPTION TYPE P18 (M543-01)................................................. 2-43
2.9.1 ACCESSORIES.............................................................................................2-43
2.9.2 INSTALLATION PROCEDURE ......................................................................2-43
2.10 OPTIONAL COUNTER INTERFACE UNIT TYPE M12 (B870-21)...................... 2-48
2.10.1 ACCESSORIES.............................................................................................2-48
2.10.2 INSTALLATION PROCEDURE ......................................................................2-49
2.11NFC CARD READER TYPE M27 (M502-10) ........................................................... 2-52
2.11.1 ACCESSORIES.............................................................................................2-52
2.11.2 INSTALLATION PROCEDURE (1): USB CABLE EXPOSED .........................2-52
2.11.3 INSTALLATION PROCEDURE (2): USB CABLE INSIDE THE MACHINE......2-58
2.12 PAGE KEEPER TYPE M28 (D3DQ-17) .............................................................2-67
2.12.1 ACCESSORIES.............................................................................................2-67
2.12.2 INSTALLATION PROCEDURE ......................................................................2-67
2.13 ENHANCED SECURITY HDD OPTION TYPE M10 (D792-09)..........................2-77
2.13.1 ACCESSORIES.............................................................................................2-77
2.13.2 INSTALLATION PROCEDURE ......................................................................2-77
After Installing the HDD.....................................................................................2-79
2.14 CONTROLLER OPTIONS................................................................................. 2-81
2.15 IEEE 1284 INTERFACE BOARD TYPE M19 (D3C0-17).................................... 2-82
2.15.1 ACCESSORIES.............................................................................................2-82
2.15.2 INSTALLATION PROCEDURE ......................................................................2-82
2.16 IEEE 802.11 INTERFACE UNIT TYPE M24 (M500-08)...................................... 2-84
2.16.1 ACCESSORIES.............................................................................................2-84

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2.16.2 INSTALLATION PROCEDURE ......................................................................2-84
2.16.3 USER TOOL SETTINGS FOR IEEE 802.11A/G/N (PRINTER MODEL) .........2-86
2.16.4 USER TOOL SETTINGS FOR IEEE 802.11A/G/N (MF MODEL) ................... 2-87
2.16.5 SP MODE SETTINGS FOR IEEE 802.11 WIRELESS LAN............................2-89
2.17 FILE FORMAT CONVERTER TYPE M19 (D3BR-04) ........................................ 2-90
2.17.1 ACCESSORIES.............................................................................................2-90
2.17.2 INSTALLATION PROCEDURE ......................................................................2-90
2.18 USB DEVICE SERVER OPTION TYPE M19A (D3BC-33, -34) ..........................2-92
2.18.1 ACCESSORIES.............................................................................................2-92
Interface Board Surface..................................................................................... 2-92
What Do the LED Indicators Mean?................................................................... 2-93
2.18.2 INSTALLATION PROCEDURE ......................................................................2-93
Notes for Energy Save Mode Setting................................................................. 2-98
2.18.3 IP ADDRESS SETTING.................................................................................2-99
2.19 EXTENDED USB BOARD TYPE M19 (D3BS-01)............................................ 2-101
2.19.1 ACCESSORIES........................................................................................... 2-101
2.19.2 INSTALLATION PROCEDURE .................................................................... 2-101
2.20 SD CARD OPTIONS ....................................................................................... 2-103
2.21 SD CARD APPLI MOVE.................................................................................. 2-104
2.21.1 OVERVIEW ................................................................................................. 2-104
2.21.2 NOTES ON USING THE SD MERGE FUNCTION....................................... 2-104
2.21.3 MOVE EXEC ............................................................................................... 2-105
2.21.4 UNDO EXEC............................................................................................... 2-106
2.22 XPS DIRECT PRINT OPTION TYPE P18 (M543-11)/ M34 (D3EN-18, -19, -20)2-107
2.22.1 ACCESSORIES........................................................................................... 2-107
2.22.2 INSTALLATION PROCEDURE .................................................................... 2-107
2.23 IPDS UNIT TYPE P18 (M543-07, -08, -09)/ M34 (D3EN-13, -14, -15).............. 2-110
2.23.1 ACCESSORIES........................................................................................... 2-110
2.23.2 INSTALLATION PROCEDURE .................................................................... 2-110
2.24 OCR UNIT TYPE M13 (D3AC-23, -24, -25) ..................................................... 2-113
2.24.1 ACCESSORIES........................................................................................... 2-113
2.24.2 OVERVIEW OF SEARCHABLE PDF FUNCTION........................................ 2-113
2.24.3 INSTALLATION PROCEDURE .................................................................... 2-113
2.24.4 RECOVERY PROCEDURE......................................................................... 2-115
2.25 POSTSCRIPT3 UNIT TYPE P18 (M543-04, -05, -06)/ M34 (D3EN-10, -11, -12)2-116
2.25.1 ACCESSORIES........................................................................................... 2-116
2.25.2 INSTALLATION PROCEDURE .................................................................... 2-116
2.26 VM CARD TYPE P18 (D3EN-03, -04, -05)....................................................... 2-119
2.26.1 ACCESSORIES........................................................................................... 2-119

D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1 iv SM
2.26.2 INSTALLATION PROCEDURE .................................................................... 2-119
2.27 DATA OVERWRITE SECURITY UNIT TYPE M19 (D3BS-03).......................... 2-121
2.27.1 OVERVIEW ................................................................................................. 2-121
2.27.2 BEFORE YOU BEGIN THE PROCEDURE.................................................. 2-121
2.27.3 ACCESSORIES........................................................................................... 2-122
2.27.4 SEAL CHECK AND REMOVAL.................................................................... 2-122
2.27.5 INSTALLATION PROCEDURE .................................................................... 2-123
2.27.6 CONFIGURING "AUTO ERASE MEMORY" (PERFORMED BY THE
CUSTOMER)......................................................................................................... 2-125
2.28 SECURITY SETTINGS ................................................................................... 2-126
2.28.1 SECURITY FUNCTION INSTALLATION...................................................... 2-126
2.28.2 DATA OVERWRITE SECURITY .................................................................. 2-127
Before You Begin the Procedure...................................................................... 2-127
Using Auto Erase Memory (Printer Model)....................................................... 2-127
Using Auto Erase Memory (MF Model) ............................................................ 2-128
2.28.3 HDD ENCRYPTION .................................................................................... 2-130
Before You Begin the Procedure:..................................................................... 2-130
Enable Encryption Setting (Printer Model) ....................................................... 2-131
Enable Encryption Setting (MF Model) ............................................................ 2-132
Backing Up the Encryption Key (Printer Model) ............................................... 2-134
Backing Up the Encryption Key (MF Model) .................................................... 2-135
Encryption Key Restoration ............................................................................. 2-136
2.29 SETTINGS FOR @REMOTE SERVICE.......................................................... 2-139
2.29.1 POINTS TO CHECK BEFORE MAKING @REMOTE SETTINGS................ 2-139
2.29.2 EXECUTE THE @REMOTE SETTINGS ..................................................... 2-140
2.30 AUTO REMOTE FIRMWARE UPDATE (ARFU) SETTINGS............................ 2-144
2.30.2 SPECIFYING THE TIME AND DAY OF THE WEEK TO PROHIBIT UPDATING
VIA WEB IMAGE MONITOR.................................................................................. 2-149
2.31 INSTRUCTIONS FOR THE CUSTOMERS...................................................... 2-151
2.32 REMOTECONNECT SUPPORT SETTINGS (MF MODEL ONLY) ................... 2-152
2.32.1 OVERVIEW ................................................................................................. 2-152
2.32.2 HOW TO ENABLE/DISABLE REMOTECONNECT SUPPORT .................... 2-152
2.32.3 UNINSTALLING REMOTECONNECT SUPPORT........................................ 2-155
2.33 REMOTE PANEL OPERATION SETTINGS (MF MODEL ONLY)..................... 2-156
2.33.1 OVERVIEW ................................................................................................. 2-156
2.33.2 HOW TO ENABLE/DISABLE REMOTE PANEL OPERATION/MONITORING2-157
3. PREVENTIVE MAINTENANCE......................................................3-1
3.1 PREVENTIVE MAINTENANCE TABLES ...................................................................3-1
3.2 IMAGE QUALITY STANDARDS.................................................................................3-2

SM v D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1
3.3 PAPER TRANSFER QUALITY STANDARDS ............................................................3-4
4. REPLACEMENT AND ADJUSTMENT ..........................................4-1
4.1 NOTES ON THE MAIN POWER SWITCH .................................................................4-1
4.1.1 CHARACTERISTICS OF THE PUSH SWITCH (DC SWITCH) ........................4-1
4.1.2 SHUTDOWN METHOD ...................................................................................4-2
4.1.3 FORCED SHUTDOWN ...................................................................................4-3
4.2 GENERAL CAUTIONS ..............................................................................................4-4
4.3 SPECIAL TOOLS AND LUBRICANTS .......................................................................4-5
4.3.1 LOCATIONS TO APPLY GREASE...................................................................4-6
Drum Drive ..........................................................................................................4-6
Paper Feed Drive ................................................................................................4-8
Feed/Fusing Drive ............................................................................................. 4-10
Fusing Pressure/Release Motor Drive ............................................................... 4-12
Paper Feed Drive (Optional Bank)..................................................................... 4-16
4.3.2 LOCATIONS TO APPLY QUICK DRYING GREASE ......................................4-17
Drum Drive ........................................................................................................ 4-17
Paper Feed Drive .............................................................................................. 4-17
Paper Feed Drive (Optional Bank)..................................................................... 4-18
4.3.3 LOCATIONS TO APPLY GREASE IN THE FUSING UNIT .............................4-19
Inside Fusing Unit.............................................................................................. 4-19
4.3.4 LOCATIONS TO APPLY GREASE IN THE SCANNER UNIT .........................4-21
Inside Scanner Unit ........................................................................................... 4-21
4.4 SMC REPORT STORAGE.......................................................................................4-23
4.5 EXTERIOR COVERS (PRINTER MODEL) .............................................................. 4-26
4.5.1 RIGHT COVER (PRINTER)........................................................................... 4-26
4.5.2 LEFT COVER (PRINTER) .............................................................................4-28
4.5.3 FRONT COVER (PRINTER).......................................................................... 4-29
4.5.4 OPERATION PANEL (PRINTER)...................................................................4-31
4.5.5 UPPER COVER (PRINTER).......................................................................... 4-32
4.5.6 REAR LOWER COVER (PRINTER) .............................................................. 4-32
4.5.7 REAR COVER (PRINTER) ............................................................................ 4-33
4.6 EXTERIOR COVERS (MF MODEL)......................................................................... 4-35
4.6.1 RIGHT COVER (MF) ..................................................................................... 4-35
4.6.2 LEFT COVER (MF)........................................................................................ 4-38
4.6.3 FRONT COVER (MF) ....................................................................................4-39
4.6.4 UPPER COVER (MF) .................................................................................... 4-41
4.6.5 REAR LOWER COVER (MF) ........................................................................4-42
4.6.6 REAR COVER (MF) ...................................................................................... 4-43
4.7 SMART OPERATION PANEL (MF MODEL).............................................................4-45

D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1 vi SM
4.7.1 OPERATION PANEL UNIT ............................................................................4-45
4.7.2 INTERNAL PARTS ........................................................................................ 4-50
Bottom Cover .................................................................................................... 4-50
4.8 SPDF (MF MODEL ONLY).......................................................................................4-52
4.8.1 SPDF UNIT ...................................................................................................4-52
When Installing the SPDF.................................................................................. 4-54
4.8.2 ORIGINAL FEED UNIT..................................................................................4-55
4.8.3 SPDF FRICTION PAD ................................................................................... 4-55
4.8.4 SPDF REAR COVER .................................................................................... 4-56
4.8.5 SPDF RELAY BOARD................................................................................... 4-58
4.8.6 SPDF DRIVE MOTOR (M6)...........................................................................4-58
4.8.7 SPDF FEED SENSOR (S17)......................................................................... 4-59
4.8.8 SPDF FRONT COVER .................................................................................. 4-61
4.8.9 FEED COVER SENSOR (S15), ORIGINAL SET SENSOR (S14) .................. 4-62
4.8.10 SPDF REGISTRATION SENSOR (S16) ........................................................ 4-62
4.8.11 SPDF FEED CLUTCH (CL8) ......................................................................... 4-64
4.8.12 CIS UNIT.......................................................................................................4-65
4.9 SCANNER (MF MODEL ONLY) ...............................................................................4-68
4.9.1 SCANNER FRONT COVER ..........................................................................4-68
4.9.2 SCANNER UNIT (WITH SPDF) .....................................................................4-69
4.9.3 PLATEN COVER SENSOR (S13)..................................................................4-72
4.9.4 SCANNER HP SENSOR (S12)...................................................................... 4-74
4.9.5 SCANNER MOTOR (M5)............................................................................... 4-75
4.9.6 SCANNER CARRIAGE .................................................................................4-77
Reinstalling the Scanner Carriage .....................................................................4-79
4.10 LED OPTICS.....................................................................................................4-80
4.10.1 LED HEAD .................................................................................................... 4-80
4.10.2 QUENCHING LAMP...................................................................................... 4-84
4.11PCDU ......................................................................................................................4-86
4.11.1 PCDU............................................................................................................ 4-86
4.11.2 ID CHIP CONNECTORS ...............................................................................4-86
4.12 TONER CARTRIDGE........................................................................................ 4-88
4.12.1 TONER CARTRIDGE ....................................................................................4-88
4.13 IMAGE TRANSFER...........................................................................................4-89
4.13.1 IMAGE TRANSFER ROLLER........................................................................4-89
4.13.2 DISCHARGE PLATE .....................................................................................4-90
4.13.3 IMAGE CREATION THERMISTOR (TH5)...................................................... 4-92
4.14 FUSING ............................................................................................................ 4-93
4.14.1 FUSING UNIT ...............................................................................................4-93

SM vii D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1
4.14.2 FUSING UPPER COVER .............................................................................. 4-94
4.14.3 FUSING THERMISTOR (TH1)....................................................................... 4-96
4.14.4 FUSING THERMOSTAT (CENTER, END) (TH4, TH3)................................... 4-96
4.14.5 FUSING LAMP .............................................................................................. 4-96
4.14.6 HOT ROLLER STRIPPER ............................................................................. 4-97
4.14.7 HOT ROLLER ...............................................................................................4-98
4.14.8 PRESSURE ROLLER.................................................................................. 4-101
4.14.9 FUSING THERMOPILE (TH2) ..................................................................... 4-102
4.14.10 FUSING PRESSURE/RELEASE MOTOR (M2)..................................... 4-103
4.14.11 FUSING NIP PRESSURE POSITION SENSOR (S7) ............................ 4-103
4.15 PAPER FEED.................................................................................................. 4-104
4.15.1 PAPER FEED ROLLER............................................................................... 4-104
4.15.2 SEPARATION ROLLER............................................................................... 4-104
4.15.3 BYPASS FEED ROLLER............................................................................. 4-105
4.15.4 PAPER END SENSOR (S6), PAPER NEAR-END SENSOR (S4) ................ 4-107
4.15.5 BYPASS FEED UNIT................................................................................... 4-110
4.15.6 BYPASS FRICTION PAD..............................................................................4-111
4.15.7 BYPASS PAPER END SENSOR (S2).......................................................... 4-112
4.15.8 BYPASS TRAY SENSOR (S3)..................................................................... 4-113
4.15.9 PAPER SIZE SWITCH (SW4)...................................................................... 4-113
4.15.10 REGISTRATION SENSOR (S5) ............................................................ 4-114
4.15.11 REGISTRATION ROLLER..................................................................... 4-116
4.16 PAPER EXIT/ DUPLEX ................................................................................... 4-118
4.16.1 PAPER EXIT FULL SENSOR (S10)............................................................. 4-118
4.16.2 PAPER EXIT/REVERSE SENSOR (S1) ...................................................... 4-118
4.16.3 DUPLEX ENTRANCE SENSOR (S8) .......................................................... 4-120
4.16.4 EXIT/REVERSE MOTOR (M1) .................................................................... 4-120
4.16.5 EXIT JUNCTION GATE SOLENOID (SOL1)................................................ 4-121
4.17 DRIVE UNITS ................................................................................................. 4-122
4.17.1 TONER SUPPLY CLUTCH (CL2) ................................................................ 4-122
4.17.2 BYPASS FEED CLUTCH (CL4)................................................................... 4-124
4.17.3 BYPASS LIFT CLUTCH (CL3) ..................................................................... 4-126
4.17.4 REGISTRATION CLUTCH (CL5)................................................................. 4-127
4.17.5 PAPER FEED CLUTCH (CL6) ..................................................................... 4-127
4.17.6 DUPLEX CLUTCH (CL1) ............................................................................. 4-128
4.17.7 RELAY CLUTCH (CL7)................................................................................ 4-128
4.17.8 DRUM MOTOR (M3) ................................................................................... 4-131
4.17.9 FEED/FUSING MOTOR (M4) ...................................................................... 4-133
4.18 ELECTRICAL COMPONENTS ........................................................................ 4-135

D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1 viii SM
4.18.1 SCB (MF MODEL)....................................................................................... 4-135
NVRAM on the SCB ........................................................................................ 4-137
4.18.2 SCB WITH THE CONTROLLER BOX (MF MODEL).................................... 4-142
4.18.3 HDD (MF MODELS) .................................................................................... 4-142
4.18.4 FCU BOARD (FAX MODEL)........................................................................ 4-144
4.18.5 SPEAKER (FAX MODEL) ............................................................................ 4-149
4.18.6 CONTROLLER BOARD (PRINTER MODEL) .............................................. 4-150
NVRAM on the Controller Board...................................................................... 4-152
4.18.7 BCU (PRINTER MODEL) ............................................................................ 4-152
NVRAM on the BCU........................................................................................ 4-155
4.18.8 BCU WITH THE BRACKET (PRINTER MODEL) ......................................... 4-156
4.18.9 PSU............................................................................................................. 4-158
4.18.10 TONER END SENSOR (S9).................................................................. 4-160
4.18.11 HVPS .................................................................................................... 4-160
4.18.12 HVPS WITH THE BRACKET................................................................. 4-161
4.18.13 DC SWITCH (SW4)............................................................................... 4-161
4.18.14 FRONT INTERLOCK SWITCH (SW1)................................................... 4-162
4.18.15 REAR INTERLOCK SWITCH (SW2) ..................................................... 4-162
4.18.16 TEMPERATURE/HUMIDITY SENSOR (S11)......................................... 4-162
4.18.17 NFC BOARD......................................................................................... 4-163
4.19 FANS/ FILTERS .............................................................................................. 4-165
4.19.1 PCDU COOLING FAN (RIGHT) (FAN1)....................................................... 4-165
4.19.2 PCDU COOLING FAN (LEFT) (FAN2) ......................................................... 4-166
4.19.3 PSU COOLING FAN (FAN3)........................................................................ 4-167
4.19.4 AIR FILTERS............................................................................................... 4-167
5. SYSTEM MAINTENANCE..............................................................5-1
5.1 SERVICE PROGRAM MODE ....................................................................................5-1
5.1.1 SP TABLES .....................................................................................................5-1
5.1.2 ENABLING AND DISABLING SERVICE PROGRAM MODE............................5-1
Entering SP Mode ...............................................................................................5-1
Exiting SP Mode..................................................................................................5-2
5.1.3 TYPES OF SP MODES ...................................................................................5-2
For Printer Model.................................................................................................5-2
For MF Models ....................................................................................................5-3
5.1.4 SERVICE MODE LOCK/UNLOCK...................................................................5-4
5.2 TEST PATTERN PRINTING.......................................................................................5-6
5.3 FIRMWARE UPDATE BY SD CARD..........................................................................5-7
5.3.1 OVERVIEW .....................................................................................................5-7
5.3.2 PREPARATION ...............................................................................................5-7

SM ix D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1
5.3.3 UPDATING PROCEDURE (PRINTER MODEL)...............................................5-7
5.3.4 UPDATING PROCEDURE (MF MODELS).......................................................5-9
5.3.5 ERROR SCREENS DURING UPDATING......................................................5-13
5.4 PACKAGE FIRMWARE UPDATE.............................................................................5-21
5.4.1 OVERVIEW ................................................................................................... 5-21
5.4.2 IMMEDIATE UPDATE.................................................................................... 5-22
5.4.3 UPDATE AT THE NEXT VISIT (RESERVE) ...................................................5-24
How to Set the Machine to Download Firmware Later (Reserve) ....................... 5-24
How to Check if the Firmware Downloaded with Reserve .................................. 5-27
How to Install Firmware Downloaded with Reserve ........................................... 5-28
5.4.4 UPDATE VIA SD CARD................................................................................. 5-30
5.5 REMOTE FIRMWARE UPDATE .............................................................................. 5-33
5.5.1 RFU PERFORMABLE CONDITION...............................................................5-33
5.6 AUTO REMOTE FIRMWARE UPDATE (MF MODEL ONLY).................................... 5-34
5.6.1 OVERVIEW ................................................................................................... 5-34
5.6.2 DOWNLOADING AND UPDATING PROCESS.............................................. 5-35
Latest Package Download ................................................................................. 5-35
Validation of ARFU ............................................................................................5-35
Update Process................................................................................................. 5-37
5.6.3 CHECKING THE ARFU RESULT................................................................... 5-39
5.6.4 CHECKING THE RESULT USING THE LOG DATA....................................... 5-39
5.6.5 RELATED SPS..............................................................................................5-39
5.7 UPDATING JAVAVM (PRINTER MODEL) ................................................................ 5-44
5.7.1 OVERVIEW ................................................................................................... 5-44
5.7.2 DEACTIVATING SDK APPLICATIONS AND REMOVING THE VM CARD .....5-44
5.7.3 UPDATING JAVAVM AND INSERTING THE VM CARD................................. 5-45
5.7.4 ACTIVATING SDK APPLICATIONS ...............................................................5-46
5.8 UPDATING JAVAVM (MF MODEL) .......................................................................... 5-47
5.8.1 CREATING AN SD CARD FOR UPDATING ..................................................5-47
5.8.2 UPDATING PROCEDURE............................................................................. 5-47
5.8.3 LIST OF ERROR MESSAGES ......................................................................5-48
5.9 NVRAM DATA UPLOAD/DOWNLOAD.....................................................................5-50
5.9.1 UPLOADING CONTENT OF NVRAM TO AN SD CARD................................ 5-50
5.9.2 DOWNLOADING DATA FROM AN SD CARD TO NVRAM ............................5-51
5.10 SP DATA IMPORT/EXPORT..............................................................................5-53
5.10.1 OVERVIEW ...................................................................................................5-53
Import/Export Conditions ................................................................................... 5-53
Data That Can Be Imported and Exported .........................................................5-53
5.10.2 EXPORTING DEVICE INFORMATION ..........................................................5-53

D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1 x SM
5.10.3 IMPORTING DEVICE INFORMATION...........................................................5-55
5.10.4 POSSIBLE SOLUTIONS FOR IMPORT/EXPORT PROBLEMS..................... 5-55
5.11ADDRESS BOOK EXPORT/IMPORT ......................................................................5-58
5.11.1 EXPORT ....................................................................................................... 5-58
5.11.2 IMPORT ........................................................................................................ 5-58
5.11.3 SPECIFICATION ...........................................................................................5-59
5.12 CAPTURING THE DEBUG LOGS.....................................................................5-60
5.12.1 OVERVIEW ...................................................................................................5-60
Security of the Operation Log ............................................................................ 5-61
Storing the Device Logs on an SD Card ............................................................ 5-61
5.12.2 RETRIEVING THE DEBUG LOGS ................................................................ 5-62
Procedure for Retrieving the Debug Log with SD Card ...................................... 5-62
Procedure for Retrieving the Debug Log via Web Image Monitor.......................5-65
Log File List.......................................................................................................5-66
5.13 AUTOMATIC BACKUP/RESTORE FOR APPLICATION AND SETTINGS OF SOP5-68
5.13.1 OVERVIEW ...................................................................................................5-68
5.13.2 AUTOMATIC BACKUP .................................................................................. 5-68
5.13.3 RESTORE..................................................................................................... 5-69
6. TROUBLESHOOTING....................................................................6-1
6.1 SELF-DIAGNOSTIC MODE.......................................................................................6-1
6.1.1 SELF-DIAGNOSTIC MODE AT POWER ON ...................................................6-1
6.1.2 SC LOGGING..................................................................................................6-1
6.1.3 SC AUTOMATIC REBOOT ..............................................................................6-1
6.1.4 SC MANUAL REBOOT....................................................................................6-4
6.2 SERVICE CALL .........................................................................................................6-5
6.2.1 SERVICE CALL CONDITIONS........................................................................6-5
6.2.2 SC100 (SCANNING) .......................................................................................6-6
6.2.3 SC200 (LED OPTICS) ...................................................................................6-13
6.2.4 SC300 (IMAGE PROCESSING) ....................................................................6-14
6.2.5SC400 (IMAGE PROCESSING) .................................................................... 6-16
6.2.6 SC500 (PAPER FEED AND FUSING)............................................................6-19
6.2.7 SC600 (DEVICE COMMUNICATION)............................................................ 6-32
6.2.8 SC700 (PERIPHERALS) ............................................................................... 6-44
6.2.9 SC800 (CONTROLLER)................................................................................6-45
6.2.10 SC900 (OTHERS) ......................................................................................... 6-61
6.3 JAM DETECTION....................................................................................................6-75
6.3.1 JAM DISPLAYS.............................................................................................6-75
6.3.2 JAM HISTORY .............................................................................................. 6-75
Jam Codes and Position Codes......................................................................... 6-76

SM xi D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1
Paper Size Codes ............................................................................................. 6-78
6.3.3 SENSOR POSITION LAYOUT.......................................................................6-79
6.4 IMAGE ADJUSTMENT ............................................................................................ 6-81
6.4.1 REGISTRATION ADJUSTMENT....................................................................6-81
6.4.2 IMAGE POSITION ADJUSTMENT................................................................. 6-82
6.4.3 SCANNER, SPDF IMAGE ADJUSTMENT.....................................................6-83
Scanner Image Adjustment................................................................................ 6-83
SPDF Image Adjustment ................................................................................... 6-84
6.5 OTHER TROUBLESHOOTING................................................................................6-86
6.5.1 PAPER FEED (SKEW) ..................................................................................6-86
6.5.2 PROBLEM AT REGULAR INTERVALS.......................................................... 6-86
6.5.3 WHEN VERTICAL LINE OF 8MM IS GENERATED ....................................... 6-88
6.5.4 WHEN VERTICAL BANDING IS GENERATED.............................................. 6-88
6.5.5 WHEN VERTICAL LINES, BANDS CAUSE UNEVEN DENSITY (MF MODEL
ONLY)......................................................................................................................6-88
6.5.6 IMAGE AREA OR BACKSIDE BECOMES DIRTY WHEN FREQUENTLY
PRINTING ON SMALL-SIZE PAPER ....................................................................... 6-92
6.5.7 RECYCLED OR THIN PAPER IS SEVERELY CURLED AFTER PRINTING ..6-93
6.5.8 POOR IMAGE QUALITY WHEN USING SHINY MATERIALS MODE............6-93
6.5.9 UNEVEN IMAGE DENSITY...........................................................................6-94
6.5.10 HORIZONTAL WHITE BANDS 94 MM APART...............................................6-95
6.5.11 EXCESSIVE CURL WHEN PRINTER IN THICK PAPER 3 MODE................. 6-96
6.5.12 DEFECTIVE IMAGES WHEN PRINTING ON ENVELOPES.......................... 6-97
6.5.13 WRINKLES OCCUR ON PRINTED ENVELOPES ......................................... 6-98
6.5.14 WATER SPOTS FROM CONDENSATION.....................................................6-99
6.5.15 STAINED LEADING EDGES WHEN MANUAL DUPLEX PRINTING
POSTCARDS OR THICK PAPER ..........................................................................
6-100
6.5.16 BLACK SPECKLES IN IMAGES.................................................................. 6-101
6.5.17 PRINTED BARCODES CANNOT BE READ................................................ 6-102
6.5.18 EXCESSIVE CURL REDUCES EXIT TRAY CAPACITY............................... 6-102
6.5.19 STACK ERROR (SPILLING OF THE PAPER STACKED IN THE OUTPUT TRAY)
6-103
6.5.20 TO PREVENT ACCIDENTAL POWER CORD DISCONNECTION ............... 6-104
6.5.21 PAPER FEED TRAY SIDE FENCE AND END FENCE FASTENERS........... 6-105
6.5.22 FLUORESCENT LAMP, X-RAY LIGHT, OR LED FLICKER.......................... 6-106
6.5.23 SUPPRESSING MAXIMUM POWER CONSUMPTION ............................... 6-107
6.5.24 FIBROUS DEPOSITS OCCUR ON THE BACK SIDES OF PAPER AT THE
LEADING EDGES ................................................................................................. 6-108
6.5.25 TEARS OCCUR AT THE LEADING EDGES OF PAPER...............................6-111

D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1 xii SM
6.5.26 WHITE SPOTS OCCUR AT LOW TEMPERATURE AND HUMIDITY........... 6-113
7. DETAILED DESCRIPTIONS...........................................................7-1
7.1 OVERVIEW ...............................................................................................................7-1
7.1.1 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR
MODELS ...................................................................................................................7-1
Printer Model.......................................................................................................7-1
MF Model ............................................................................................................7-4
7.1.2 COMPONENT LAYOUT ..................................................................................7-7
7.1.3 DRIVE LAYOUT ..............................................................................................7-8
7.1.4 PAPER PATH ..................................................................................................7-9
7.1.5 PARTS LAYOUT (PRINTER MODEL)............................................................ 7-10
LED Optics, Other ............................................................................................. 7-10
Paper Feed ....................................................................................................... 7-11
Fusing, Duplex, Paper Exit ................................................................................ 7-12
Drive .................................................................................................................7-13
Boards, Switches, Fans.....................................................................................7-14
7.1.6 PARTS LAYOUT (MF MODEL) ......................................................................7-15
SPDF ................................................................................................................7-15
Scanner............................................................................................................. 7-16
LED Optics, Other ............................................................................................. 7-17
Paper Feed .......................................................................................................7-18
Fusing, Duplex, Paper Exit ................................................................................ 7-19
Drive .................................................................................................................7-20
Boards, Switches, Fans.....................................................................................7-21
7.2 SPDF....................................................................................................................... 7-22
7.2.1 COMPONENT LAYOUT ................................................................................7-22
7.2.2 MECHANISM ................................................................................................ 7-23
SPDF Drive .......................................................................................................7-23
Original Detection.............................................................................................. 7-23
Original Transport Path...................................................................................... 7-24
Double Feed Detection (Option) ........................................................................ 7-26
7.3 SCANNER............................................................................................................... 7-28
7.3.1 COMPONENT LAYOUT ................................................................................7-28
7.3.2 MECHANISM ................................................................................................ 7-28
Light Source and Exposure ............................................................................... 7-28
Scanner Carriage Drive..................................................................................... 7-29
Improved Tolerance to Black Lines When Paper Passes through SPDF ............ 7-30
7.4 PRINTING PROCESS ............................................................................................. 7-32
7.4.1 OVERVIEW ................................................................................................... 7-32

SM xiii D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1
7.5 LED EXPOSURE.....................................................................................................7-33
7.5.1 COMPONENT LAYOUT ................................................................................7-33
7.5.2 MECHANISM ................................................................................................ 7-33
Writing Method .................................................................................................. 7-33
LED Head .........................................................................................................7-34
LED Head Cleaning........................................................................................... 7-35
Scanner Feedback Control (MF Model Only) ..................................................... 7-36
7.6 PCDU, TONER CARTRIDGE .................................................................................. 7-38
7.6.1 COMPONENT LAYOUT ................................................................................7-38
7.6.2 SEPARATING THE TONER CARTRIDGE AND PCDU .................................. 7-39
7.6.3 PCDU (PHOTO CONDUCTOR DEVELOPMENT UNIT) ................................ 7-40
PCDU Component Layout ................................................................................. 7-40
PCDU Mechanism.............................................................................................7-40
PCDU Near End/ End Detection ........................................................................7-44
7.6.4 TONER CARTRIDGE .................................................................................... 7-46
Overview...........................................................................................................7-46
Toner Cartridge Mechanism............................................................................... 7-46
Toner Near End/ End Detection ......................................................................... 7-48
7.7 IMAGE TRANSFER AND PAPER SEPARATION ..................................................... 7-51
7.7.1 COMPONENT LAYOUT ................................................................................7-51
7.7.2 MECHANISM ................................................................................................ 7-51
Image Transfer/ Paper Separation.....................................................................7-51
Transfer Roller Cleaning....................................................................................7-52
7.7.3 RELATED SPS..............................................................................................7-53
7.8 IMAGE FUSING.......................................................................................................7-54
7.8.1 COMPONENT LAYOUT ................................................................................7-54
7.8.2 MECHANISM ................................................................................................ 7-54
Fusing Mechanism ............................................................................................ 7-54
Thermal Control Mechanism.............................................................................. 7-55
Overheat Protection ..........................................................................................7-56
Fusing Pressure Automatic Release Mechanism ............................................... 7-57
New Unit Detection............................................................................................ 7-58
CPM Down Control............................................................................................7-59
7.8.3 RELATED SPS..............................................................................................7-60
7.9 PAPER FEED ..........................................................................................................7-61
7.9.1 COMPONENT LAYOUT ................................................................................7-61
7.9.2 MECHANISM ................................................................................................ 7-61
Paper Feed Operation ....................................................................................... 7-61
Tray Paper Detection......................................................................................... 7-64

D0AP/D0C4/D0C5/D0C6/M0BQ/M0D1 xiv SM
Adjustable Cassette ..........................................................................................7-65
Side-to-side Registration Adjustment in the Machine Paper Tray ....................... 7-66
Bypass Paper Feed Operation...........................................................................7-67
Bypass Tray Paper Detection ............................................................................ 7-68
Side-to-side Registration Adjustment in the Bypass Tray ................................... 7-68
7.10 PAPER EXIT/ DUPLEX ..................................................................................... 7-69
7.10.1 COMPONENT LAYOUT ................................................................................7-69
7.10.2 MECHANISM ................................................................................................ 7-70
Paper Exit/ Duplex Operation ............................................................................ 7-70
7.11AIR FLOWS (FAN CONTROL).................................................................................7-73
7.11.1 COMPONENT LAYOUT ................................................................................7-73
7.11.2 MECHANISM ................................................................................................ 7-73
Fans.................................................................................................................. 7-73
Fan Operation ...................................................................................................7-75
Print Duty Fan Control ....................................................................................... 7-77
7.12 BOARDS........................................................................................................... 7-78
7.12.1 BLOCK DIAGRAM......................................................................................... 7-78
7.12.2 BOARD OUTLINE .........................................................................................7-79
7.13 OTHER FEATURES..........................................................................................7-81
7.13.1 SILENT MECHANISM ...................................................................................7-81
7.13.2 SHINY MATERIALS SCANNING MODE........................................................ 7-82
7.13.3 REVISED MOTOR CONFIGURATION ..........................................................7-83
7.14 NEW FUNCTIONS ............................................................................................7-86
7.14.1 HELP FUNCTION (MF MODEL ONLY)..........................................................7-86
7.14.2 HELP FOR IMAGE QUALITY & PAPER FEEDING........................................7-90
7.14.3 BYPASS TRAY ASSIST FUNCTION (MF MODEL ONLY) ..............................7-92
7.15 ENERGY SAVE................................................................................................. 7-94
7.15.1 ENERGY SAVER MODES............................................................................. 7-94
7.15.2 WEEKLY TIMER............................................................................................ 7-94
7.15.3 SETTING ITEMS THAT ARE RELATED TO ENERGY SAVING .....................7-95
7.15.4 POWER STATES OF THIS MACHINE (MF MODEL ONLY)...........................7-97
7.15.5 RECOVERY TIME/REDUCED ELECTRICAL CONSUMPTION ..................... 7-99
7.15.6 RECOMMENDATION .................................................................................... 7-99
7.16 OPTION (OFFLINE STAPLER TYPE M34)...................................................... 7-100
7.16.1 COMPONENT LAYOUT .............................................................................. 7-100
7.16.2 MECHANISM .............................................................................................. 7-100