Rinnai Neo Series User manual

Neo
Operation guide
Inbuilt and freestanding models

For more information about buying, using, and servicing of Rinnai
appliances call: 0800 RINNAI (0800 746 624).
Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
Phone: [phone], Fax: [phone]
Email: [email protected].nz
Web: www.rinnai.co.nz
www.youtube.com/rinnainz
www.facebook.com/rinnainz
For installations into a combustible opening, a Rinnai zero
clearance box and flue kit are mandatory. Appliance must be
installed with a Rinnai approved flue system.
This appliance shall be installed in accordance with:
- Manufacturer’s installation instructions
- AS/NZS 5601.1 Gas Installations
- Local regulations and municipal building codes
Installation, servicing and repair shall be carried out only by
authorised personnel.
Please retain this manual for future reference.
WARNING
Improper installation, adjustment, alteration, service or
maintenance can cause property damage, personal injury or loss of
life.
Important:

cnt:
About your Rinnai Neo.................................... 4
Safety............................................................... 5
Location and clearances.................................. 7
Mantels and surrounds.................................... 8
Hearths............................................................ 8
General information ........................................ 9
Wireless controller .......................................... 10
Wireless controller display .............................. 11
Operation of your Neo.................................... 12
Modes of operation......................................... 13
Programming your controller ......................... 14
Operation using your controller ..................... 15
Operation without the controller ................... 16
Gas/electricity failure during operation .......... 17
Troubleshooting.............................................. 18
Abnormal flame pattern.................................. 19
Commissioning ............................................... 20
Installer details ................................................ 21
Limited Warranty............................................. 22

4 | Neo operation guide: 11907-E 05-14
About your Rinnai Neo
Congratulations on the purchase of your Rinnai Neo gas fireplace. The Neo range
combines modern good looks with the latest advances in technology.
A glass dress guard creates
protection without obstructing
the view
Mix and match from a range of
framing options
Low standby power, less than
3 W
The intelligent electronic timer remote (ETR)
provides unmatched control of your appliance.
Control panel
Up to 6.94 kW heat output—will
warm large areas
Convection fan helps to
circulate heat more efficiently
Mix and match from a range
of framing options
A choice of contemporary
and classic framing options
are available—has the added
benefit of being able to
interchange the frames at a
later stage.
Child lock function
Neo ETR models have a built-
in child lock function that
requires pressing two buttons
at the same time to operate the
appliance. This function cannot
be overridden. To turn the
controller on, press PWR and
OK at the same time. To turn
the controller off, press PWR.
General description
Your Neo is a burning log effect,
gas fire with a natural draft
combustion system, intended
for use with NG and ULPG.
Temperature control is
achieved by pressing the up
or down arrows on the manual
control panel or via the wireless
controller.
This heater has an electronic
ignition with intermittent pilot.
The pilot is only on when the
heater is in operation.
Air for combustion is drawn
from the room. By-products
of combustion are exhausted
via the flue discharge vent
when installed in a masonry
chimney, or when installed in
a zero clearance box or as a
freestanding unit, through a
100 mm x 150 mm flue to the
outside of the house.
This appliance is modular and
consists of an ‘engine’ that
is utilised in any of the three
configuration types as listed.
Fireplace: Masonry
installation
The appliance is directly
mounted into an existing
masonry fire place or a non-
combustible masonry enclosure
that has a chimney.
Zero clearance (mock
chimney) installation
The appliance is fitted within
a zero clearance box then
inserted into a wall or other
suitable structure.
Freestanding installation:
Plinth or console
The appliance is housed in a
decorative fabricated sheet
metal box that is intended to be
freestanding and not inbuilt.
Premium Classic
frame (inbuilt
models only)
Contemporary frame

Neo operation guide: 11907-E 05-14 | 5
Safety
Important
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
- The heater must not be used if the glass or panels are damaged
- Do not place articles on or against this appliance
- Do not use or store flammable materials near this appliance
- Do not modify this appliance
- Do not spray aerosols in the vicinity of this appliance while it is in operation
WARNING
Do not allow anyone
to sit, lean or sleep
directly in front of the
appliance.
Children should be supervised at
all times to ensure they do not play
with the appliance. Hand or body
contact with the appliance must
be avoided.
Do not allow anyone to post
articles through into the heater.
This appliance must not be used
for any other purpose other than
heating
Do not restrict warm air
discharge by placing articles in
front of the appliance.
The glass dress guard must be fitted to this
appliance to reduce risk of serious burns
and no part of it should be permanently
removed.

6 | Neo operation guide: 11907-E 05-14
Do not use or store flammable
materials near this appliance.
Combustible materials must not
be placed where the heater could
ignite them.
Do not spray aerosols while the
appliance is operating. Most
contain butane gas which can
be a fire hazard if used near the
appliance.
A dedicated 240 V earthed 10 A
power point must be used with
this appliance. Do not use power
boards or double adaptors to
operate this appliance.
Do not place containers of liquid
on top of the appliance. Water
can cause extensive damage and
create an electrocution hazard.
Do not place articles on or
against this appliance.
SAFETY DEVICES
-Overheat switches: When the heater gets too hot during operation (for example; when the
air outlet louvres are blocked), the overheat safety switches will turn off the gas and will only
allow the heater to restart when it has cooled down.
-Electrical fuse: The electrical circuits are protected by a fuse.
-Flame failure sensing system: This device automatically cuts off the gas supply to the heater
in the event the heater does not ignite after several attempts—this is to prevent gas building
up inside the unit.
-Power failure: In the event of a power failure or power cut, the gas valves will automatically
close and shut down the unit.

Neo operation guide: 11907-E 05-14 | 7
Clearances
The clearances listed below, measured from the edge of the inner glass, are
minimum clearances unless otherwise stated.
While the heater is operating
The appliance must not be installed where
curtains or other combustible materials could
come into contact with the heater.
The 1000 mm clearance above, for the inbuilt
model, is the clearance to the ceiling. The
400 mm side clearance includes side walls.
Floor protection
Heat from this fire may over time affect
the appearance of some materials used for
flooring, such as, carpet, vinyl, cork or timber.
This may be amplified if the air contains
cooking vapours or cigarette smoke. To avoid
this occurring, it is recommended that a mat
be placed in front of this appliance.
Hearths
A hearth is not necessary, but can be used for
decorative purposes or protection of sensitive
flooring. A hearth, if installed, must not
obscure the front of the fire.
TV installation above the fireplace
The Neo has a fan that distributes warm air
from the top of the appliance out into the
room. As warm air is dispersed outwards, as
opposed to directly upwards, installation of a
TV may be an option.
Generally the bottom of the television recess
should be at least 400 mm above the fire.
Contact the television supplier to check
clearances. Some television manufacturers
have warranty conditions that state a
television is not to be installed above a
fireplace.
For further information, please contact
Rinnai or refer to the installation manual. This
illustrates recommended minimum clearances
when installing a TV directly above the unit or
into a recess.
400 mm
10 mm
1000 mm
400 mm
400 mm
10 mm
75 mm
Neo inbuilt clearances
Neo freestanding clearances

8 | Neo operation guide: 11907-E 05-14
Mantels and surrounds - inbuilt models only
Combustible mantels and surrounds require clearance from the unit to minimise
fire danger. Mantels and surrounds, made of combustible materials such as wood,
are allowed providing they are outside the minimum clearances shown.
The Neo gas fireplace is not designed to be built into bookcases.
A
B
C
AMantel needs to be a minimum of 400 mm away from the edge of the inner glass.
B Maximum mantel depth at 400 mm (A) is 250 mm.
CSurround needs to be a minimum of 400 mm away from the edge of the inner glass.
For every 50 mm of added mantel depth there must be an additional 100 mm of clearance from
the edge of the glass.
For example:
Mantel depth
A
: clearance required
300 mm 500 mm
350 mm 600 mm
400 mm 700 mm

Neo operation guide: 11907-E 05-14 | 9
General information
Before operation please read these instructions to get an overview of how to
operate, maintain and service your Rinnai gas fire.
Electrical connection
The Neo is fitted
with a 1.5 m power
cord and 3-pin
plug. The standard
electrical connection passes
through the rear panel, but
can also pass through the left
or right hand side of the unit
by removing the knockout
tab from the bottom edge of
the front panel. If changing
the electrical position use the
grommet from the rear of
the appliance to protect the
cable.
The connection is either
direct wired* or connected
to a power point within
the cavity. This must be
connected to a dedicated
earthed power point. The
electric isolation switch
must be accessible after the
appliance has been installed.
The heater must not be
located immediately below a
socket outlet (potential fire
hazard).
The power cord is not fire
rated and should not come
into contact with the unit. If
the power cord is damaged,
it must be replaced by a
licensed tradesperson.
This must be a genuine
replacement part available
from Rinnai—part number
6765B.
Installation by a licensed
tradesperson
Only a licensed tradesperson
can install, adjust, maintain,
and service this gas fire. Any
work carried out by a non-
licensed tradesperson is illegal
and will void any warranty.
Ensure your installer talks
to you about the use and
care of this appliance, and
that you understand these
instructions. The installer
also needs to complete the
appliance commissioning
sheet and installer details, and
leave this guide with you.
Maintenance and servicing
All external
surfaces of the
heater can be
cleaned using a
soft damp cloth and mild
detergent. Do not use
solvents and do not attempt
to clean the heater while it is
hot or operating.
Rinnai has a maintenance/
service and spare parts
network with personnel
who are fully trained and
equipped to give the best
advice on your Rinnai
appliance. If your appliance
needs maintenance and/or
servicing, please call Rinnai
(0800 746 624) from a land
line and select option one for
a service centre in your area.
For reliable operation Rinnai
gas fireplaces, including
inspection of the flue
system, should be serviced
every two years. If they
are in a particularly dusty
environment or subject to
excess lint, for example dog
hair or where there are newly
laid carpets, then annual
servicing would be beneficial.
Regular maintenance and
servicing is not covered by
the Rinnai warranty.
Do not attempt to carry out
any work on your appliance
other than that mentioned in
the troubleshooting sections.
Soot deposits
Small soot deposits on the
log set or glass is normal.
Significant build up however
is not normal and will require
a service call. Refer to the
troubleshooting section for
further information.
* Consult a qualified electrician if direct wiring is required as it must comply with AS/NZS 5601 and AS/NZS 3000 and other
relevant local regulations

10 | Neo operation guide: 11907-E 05-14
Wireless controller
Your wireless controller is designed to be wall mounted on a bracket,
supplied with the controller, within 10 m of the fire.
How it operates
The controller houses the thermostat
that senses the room temperature and
communicates information back to the Neo
via radio frequency.
It needs to be positioned in the same room as
the Neo and the area that requires heating—a
place not subject to temperature fluctuation.
For example; if placed near a door subject to
cold drafts, the controller will sense the room
is much colder than it is and the Neo will keep
heating the room, when in reality the set
temperature has been reached.
Controller position
The ideal position for the controller is:
- away from possible drafts in the room
- away from direct sunlight
- a suitable distance away from the heater,
approximately 2-10 m
- ideally 1.5 m from the floor (approximately
at chest height when standing)
Controller dimensions
Height: 140 mm
Width: 80 mm
Depth: 20 mm
Batteries
Type: 2 x AA batteries
Life: Approx. 12 months
When the batteries are changed all settings
will be lost and the controller will revert to the
initial setup screen.
Handy tips
The most efficient way of operating your Neo
is with the wireless controller. Once the unit
has been turned on at the wall for the first
time, and the ON button pressed on the unit’s
control panel, use the wireless controller to
turn the unit on and off (not the button on the
appliance).
If you turn the appliance on with the button
on the control panel, make sure the wireless
controller is also turned on (otherwise the
appliance will turn itself off).
If you do turn the appliance off with the
button on the appliance you will need to turn
it on again with the button on the appliance—
you won’t be able to turn it on with the
remote.
If the appliance is not going and the LED on
the control panel is permanently on, push the
ON/OFF button next to the LED twice to get
the appliance to re-ignite.
If the LED on the appliance is off check the
flame symbol on the wireless controller; if it is
pulsing, the appliance is still on and will relight
when the room temperature drops.

Neo operation guide: 11907-E 05-14 | 11
A/M PWRT P
DOWN
UP
OK
Temperature display
Displays the current room
temperature.
Set temperature indicator
When the wireless controller
is on, the programmed
temperature will only be
displayed. In flame mode,
only the flame setting (F1-F7)
will display.
Time of day and day of
week
Operation mode indicator
When in flame mode, the
display will be blank.
Mode button
Toggles between auto,
manual, and flame modes.
T - Time
Initiates the time and day
of the week programming.
Press and hold for two
seconds.
UP, OK, DOWN
UP/DOWN: Changes hours, minutes, day or
temperature.
OK: Accepts the current function and advances
the next function.
P - Program
Indicates programming
mode. Press and hold for two
seconds.
Power button
PWR and OK pressed together
switches the wireless
controller on—child lock
safety feature. PWR switches
the controller off.
Flame indicator
Indicates flame height. When
in manual or auto modes, the
heater will switch off if the
room temperature reaches the
set temperature. When this
occurs, the flame indicator will
rise and fall every few seconds
to indicate the heater is still
operational.
Battery indicator
Symbol will flash when
batteries need replacing. The
wireless controller will remain
functional for approximately
five days before shutting off.
Transmit indicator
Indicates the wireless controller is transmitting to the
receiver. The symbol will appear in the LCD for one second.
Wireless controller display

12 | Neo operation guide: 11907-E 05-14
Operation of your Neo
Your controller has a built-in child lock function that requires pressing two buttons
simultaneously. This function cannot be overridden. To turn the controller on,
press PWR and OK at the same time. Pressing PWR will switch the controller off.
Fan
On start-up, the fan will start approximately
four minutes after the heater is switched on.
This delay is to reduce the amount of cold air
being pushed out into the room.
On shut-down, the fan will stop approximately
eight minutes after the heater is switched off.
This is to cool the appliance down.
Modes of operation
Your Neo has three modes of operation:
- Manual mode (set temperature)
- Auto mode (programmed timer and
temperature)
- Flame mode
IMPORTANT
The Neo is designed to run as efficiently as
possible. When in manual or auto modes, the
heater will switch itself off if the room reaches
the set temperature, i.e. in smaller rooms that
heat up quickly. When this occurs, the flame
indicator on your controller will rise and fall
every few seconds to indicate the heater is
still operational. The heater will restart again
once the room temperature falls below the set
temperature.
ALWAYS check your wireless controller before
going to bed or leaving the building to ensure
the heater has been switched off.
If you want the Neo to operate regardless
of room temperature, you can adjust the
controller to flame mode only.
Start-up
When turning the Neo on, the heater will
automatically go to the highest setting for
approximately 45 seconds—this is to establish
the flame pattern. You can adjust the heater
during this period, but there will be a 45
second delay.
Over temperature automatic shut off
The controller when operating in any of the
three modes will automatically shut down and
switch the heater off if the room temperature
exceeds 40 °C for more than three minutes—
this is a safety feature.

Neo operation guide: 11907-E 05-14 | 13
Modes of operation
1. Flame setting
Flame symbol will correspond to the flame
setting selected—F7-F1 (highest to lowest).
2. Flame mode
Nothing will be displayed in this window when
operating in flame mode.
A/M PWRT P
DOWN
UP
OK
1
2
Manual
Temperature can be set at any level. Time and
day of the week does not need to be set.
With the controller turned on, press and
release the A/M button until the word
‘MANUAL’ appears on the LCD. Press and hold
the ‘UP’ and ‘DOWN’ buttons to increase/
decrease the temperature by 1 °C.
Auto
This monitors the temperature in the room
and adjusts the heat output of the fire to
maintain an even and comfortable heat. Use
the UP/DOWN keys to adjust the desired
set temperature of the room. When the set
temperature is reached the fire will turn
off and only come back on when the room
temperature has dropped. In this mode the
temperature will be displayed on the screen as
well as the room temperature.
Flame control
Allows you to set your preferred flame setting
and override the set temperature—your
heater will not automatically turn itself off
(unless the room exceeds 40 °C).
To activate the flame mode:
1. Turn the controller on (PWR + OK)
2. Press the A/M button until the MANUAL or
AUTO symbol disappears from the bottom
of the LCD.
3. The LCD will display what is shown in the
image below.
Use the UP and DOWN button to adjust
the flame setting (seven flame stages
in total). When using for the first time,
the controller will default to F1 (lowest
setting), and then default to the last
selected flame setting when used again.
A/M PWRT P
DOWN
UP
OK
20
22

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Programming your controller
The clock must be set before the programmed timers will operate. Each day of the
week can be programmed for four periods.
Setting the clock
With the controller (heater) off,
press T for two seconds. Using
the UP and DOWN buttons set
the time. Ensure you have the
correct time of the day (AM/
PM). Press OK to accept.
Repeat process to adjust the
minutes and day of the week.
If after setting the clock you did
nothing else, the controller, if
set to operate in auto mode,
would operate using the default
settings.
DEFAULT SETTINGS
Time
period
Start time Temp. °C
Period 1 6.00 am 20 °C
Period 2 8:30 am 15 °C
Period 3 5:00 pm 21 °C
Period 4 10:30 pm 15 °C
In this setting the fire will
automatically turn itself on and
off based on the temperature
in the room, similar to an air
conditioning unit. For example;
if the room temperature at 1am
falls below 15 °C, the heater will
turn on and maintain the room
temperature at or close to
15 °C until the next programmed
period of 6am.
Typically we find people want
the fire to turn on in the
morning and then off a few
hours later, then on again in the
evening, and off when everyone
goes to bed. To do this you
would program the settings
something like this.
Time
period
Start time Temp. °C
Period 1 6:00 am 20 °C
Period 2 8.00 am - - °C*
Period 3 5.30 pm 20 °C
Period 4 11:30 pm - - °C*
In this setting the fire would
come on at 6am and heat
the room to 20 °C. It would
then turn off at 8am, come on
again at 5:30pm and turn off at
11:30pm.
* -- °C means no set temperature has
been programmed and the fire will
stay off until the next programmed
setting.
To revert to the default settings,
press the following sequence of
buttons:
P > T > T > DOWN
To begin programming
With the controller off,
press and hold the ‘P’ button
for two seconds to initiate
programming. The LCD will
display ‘PROG’, ‘Pd’ and the
time at which the controller is
currently set will flash. Period 1
can now be set.
Setting the day of the week
1. Press and release the ‘UP’
or ‘DOWN’ button to
change the day of the week.
Scrolling order is as follows:
MO > TU > WE > TH > FR
> SA > SU > SA SU > MO
TU WE TH FR SA SU
2. To accept the selected
day(s) of the week press OK.
Setting the period starting
time
1. After setting the day the
AM/PM settings will flash.
To set the P1 starting time,
press and release the ‘UP’ or
‘DOWN’ button for the hour
setting. Ensure that the AM/
PM is set correctly.
2. To accept press OK. The
minute setting will now flash
as in step 1—press OK to
accept.
Setting the temperature
1. After setting the time
period the temperature
will flash. Press and release
the ‘UP’ or ‘DOWN’ button
for two seconds to adjust.
Using the DOWN button
you can set the -- °C
mentioned previously.
2. To accept press ‘OK’.
Period one is now set for
the day(s) of the week you
have chosen. The LCD will
display P2 to indicate period
2, which can now be set
for the same day(s) of the
week.
3. Repeat programming
process for remaining
periods.
If you want to check what has
been programmed, press P
for two seconds and select OK
continuously to cycle through
the settings for each period.

Neo operation guide: 11907-E 05-14 | 15
Operation using the controller
The wireless controller will be factory set so synchronising will only be necessary if
there is an error, or if the controller has been purchased separately.
Synchronising involves the
wireless controller sending
a signal to the fire so that it
can memorise the certified
frequency that it operates on.
If the controller is not
synchronised
Only perform if the wireless
controller is not synchronised
(heater will not operate when
any of the functions are
selected on the controller).
1. Turn the power off at
the power point for a
minimum of 30 seconds,
synchronisation will not
be possible unless the
minimum 30 seconds has
been observed.
2. Ensure the wireless
controller is turned off
(to turn off press the PWR
button once).
3. Turn the power on at the
power point, the operation
indicator on the push
button control panel will
flash. The controller can
now be synchronised with
the heater.
Synchronisation MUST
BE performed within 30
seconds of the power being
turned on. If more than 30
seconds has elapsed repeat
steps 1-3.
4. With the controller still
off, press the following
sequence of buttons in
quick succession:
P > T > T > UP
The LCD display will show LC
(Learn Code) for two seconds
then return to the normal OFF
state display. During this time a
special code will be transmitted
by the RF controller to the
heater. The operation indicator
on the push button control
panel will flash to indicate that
the synchronisation has been
accepted.
Turning on and off
Press the ‘OK’ and ‘PWR’ button
at the same time to ignite the
heater. This is a safety feature
to reduce the chance of young
children being able to turn on
the unit.
The unit first lights to pilot and
then after a period switches to
the high setting.
To turn off, press and release
the ‘PWR’ button.
Changing the temperature
The Neo has seven stages of
temperature/flame modulation
which can be changed using the
‘UP’ and ‘DOWN’ buttons.
Your temperature control range
is 7-32 ˚C.
There is also a setting before
7 ˚C that is - - °C. This means
no set temperature has been
programmed.
NB: The 7 °C setting does not
indicate cooling functionality.
The lower temperature range is
for cooler climates where room
temperatures could fall below
7 °C.
Changing between modes
To change between manual,
auto, or flame mode, press and
release the A/M button.
Changing between °C and °F
The thermostat display can be
set to °C and °F. The default
setting is °C.
With the thermostat off, press
the following sequence:
P > T > T > A/M
To restore factory default
settings
To restore the factory default
settings (with the controller
still OFF), press the following
sequence of buttons:
P > T > T > DOWN
A/M PWRT P
DOWN
UP
OK

16 | Neo operation guide: 11907-E 05-14
Control panel position on a standard frame (position is the same for all Neo models)
Operation without the controller
For manual models, if you lose your controller, or the batteries go flat, you can still
operate your unit using the control panel on the appliance.
Turning the heater on
Press the ON/OFF button once, you will hear the electronic ignition sparker. The electronic
ignition stops when the pilot flame is established, the main burner then ignites off the pilot and
will go to the highest setting. The blue LED power indicator will stay on, indicating the heater is
in operation. Flame height may be adjusted after one minute of operation.
To change the burner and fan settings press the UP and DOWN arrows to increase or decrease
the flame height. The relationship between the flame height and fan speed is preset and cannot
be independently adjusted, refer table below for preset settings.
Flame height Fan speed
1 high
2 low
3 low
4 low
5 high
6 high
7 high
Turning the heater off
Press the ON/OFF button once. The blue LED power indicator will turn off indicating that the
appliance is in the off position.
ON/OFF
Increase
Decrease
LED power indicator
On = blue
Standby = red
Off = nothing

Neo operation guide: 11907-E 05-14 | 17
Gas/electricity failure during operation
Interruption to the electricity or gas supply will turn your heater off. This is a safety
feature.
After interruption to the electricity supply
To restart your heater after electricity has been restored follow the steps for ‘Turning the heater
on’ detailed on the previous page.
After interruption to the gas supply
The instant the gas supply is interrupted the heater will attempt re-ignition for a period of 60
seconds. If the heater has not started after this period the gas control will go back to ‘gas-lock-
out’, but the fan will remain on to cool the appliance.
To restart your heater once the gas has been restored:
1. Ensure there is gas supply to the heater.
2. To reset the gas control turn OFF the heater by pressing the ON/OFF button once.
3. In quick succession (within five seconds) press the ON/OFF button three times (turn ON,
then OFF, then ON again).

18 | Neo operation guide: 11907-E 05-14
Troubleshooting
Symptom Cause Solution
Burner will not light No power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Ensure power cord is plugged in and
turned on.
Ensure gas supply is turned on.
Re-ignite after power is restored.
Purge air (installer to do).
Repeat ignition steps.
Smell of gas Leaking gas Turn off gas at meter or LPG cylinder and
call your installer.
Small soot deposit on logs Normal operation No action required.
Severe soot deposits
forming
on logs or glass
Inadequate flue system,
incorrect gas pressure or
log misalignment
Contact a Rinnai Service Centre.
Condensation on glass Normal operation Allow heater to warm up and the
condensation will disappear.
Fire comes on at the wrong
time
Program not set correctly Check program periods and AM/PM is
correctly set on controller.
Controller display blank Flat batteries Check batteries are in place correctly, or
replace with new batteries.
Heater keeps turning itself
off
Set room temperature has
been reached
Normal operation, heater has turned
off as the room has reached the set
temperature. If you wish to override
this and have the heater continually on,
revert to flame mode, or increase set
temperature (maximum 32 °C).
Blue LED light is on but the
heater isn’t going
Indicates fault mode Press the ON/OFF button once (the
blue LED will flash), press again and the
blue LED will stay on and the heater will
attempt to re-ignite.
During installation there will be an initial burning in period where some smoke and smell may
be experienced. This is a normal part of the operation.
The appliance is fitted with an overheat safety switch. Under overheating conditions this
switch will shut off the appliance. If the appliance shuts off repeatedly servicing may be
required.

Neo operation guide: 11907-E 05-14 | 19
Abnormal ame pattern
Each Rinnai Flame Fire has a distinct flame pattern. This should look the same every
time you start your fire, after an initial warm up period of approximately 20 minutes.
Abnormal flame performance and/or pattern can indicate a problem with your fire, such as
blocked gas injectors, or that the log set (burn media) has shifted from when the fire was first
installed. There are some warning signs that could indicate a problem.
- Unusual smell from the appliance
- Continued difficulty or delay in establishing a
flame
- Flame appears either very short or very long
- Flame only burns part way across the burner
- Severe soot building up on the inside of the glass
If any of the above signs occur, please call Rinnai to
discuss.
Normal flame paern
Abnormal flame paern
Soot build up

20 | Neo operation guide: 11907-E 05-14
Commissioning
The installer must complete the installation and commissioning checklist below
and leave this guide with you. They must also instruct you in the use and care of the
Neo, and make sure you understand the safety instructions and operation of the
appliance.
The glass dress guard fitted to this appliance reduces the risk of fire and injury and no part
of it should be permanently removed.
Checklist
FAppliance positioned in a suitable location (clearances, mantels and surrounds etc.).
FRinnai flue system installed and tested to ensure effective draw.
FGas pressures checked and set.
FBurn media installed as per instructions.
FGlass dress guard fitted and customer advised not to remove.
FAppliance tested for correct operation and to ensure no gas leaks.
FCustomer instructed on operating procedure and safety requirements.
FCustomer advised to service the heater every two years.
WARNING