Rinnai RHFE 952 ETRN User manual

MODELS
RHFE 952 ETRN RHFE 952 ETRL
RHFE 1253 ETRN RHFE 1253 ETRL
Gas Fireplace
Operation & Installation Manual

Rinnai 2 RHFE 952/1253 OIM
Congratulations on the purchase of your Rinnai RHFE 952 / RHFE 1253 Gas Fire. We trust you will have many
years of comfort and enjoyment from your appliance.
IMPORTANT
BEFORE INSTALLING THIS APPLIANCE
Before proceeding with the installation and operation of this heater, read this manual thoroughly
and gain a full understanding of the appliance, to ensure safe and correct use.
This appliance must be installed in accordance with:
• Manufacturer’s Installation Instructions
• Current AS/NZS 3000, AS/NZS 3500 & AS/NZS 5601
• Local Regulations and Municipal Building Codes
including local OH&S requirements
This appliance must be installed, maintained and removed
ONLY by anAuthorised Person.
For continued safety of this appliance it must be installed
and maintained in accordance with the manufacturer’s
instructions.

Rinnai 3 RHFE 952/1253 OIM
WARNING
This appliance MUST be installed, maintained and removed ONLY by an Authorised Person.
For continued safety of this appliance it MUST be installed and maintained in accordance with
the manufacturers instructions.
Table of Contents 3
Operational Safety Warnings ..............................................................................................................................................6
Safety Devices .....................................................................................................................................................................7
About Your Heater 8
General Overview: RHFE-952 / RHFE-1253 ...................................................................................................................... 8
Control Panel Operation 9
To Turn ON Your Heater ......................................................................................................................................................9
To Turn OFF Your Heater .....................................................................................................................................................9
Interruption to Electricity or Gas Supply During Operation ............................................................................................ 9
Restart Procedure After Interruption to Electricity Supply ............................................................................................. 9
Full Control and Partial Control .........................................................................................................................................9
Remote Control Operation 10
Remote Control Activation ...............................................................................................................................................10
Button Functions, Display & Operation ...........................................................................................................................10
Lost, Misplaced or Broken Remote Control .................................................................................................................... 10
Battery Safety ......................................................................................................................................................................11
Changing the Batteries ......................................................................................................................................................11
Care & Maintenance 12
Error Codes ........................................................................................................................................................................12
Service ................................................................................................................................................................................13
Normal Operational Characteristics ................................................................................................................................13
Trouble Shooting ...............................................................................................................................................................13
Trouble Shooting Checklist ..............................................................................................................................................14
Abnormal Flame Pattern ...................................................................................................................................................15
Cleaning .............................................................................................................................................................................16
Filters ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������16
Filter blockages ���������������������������������������������������������������������������������������������������������������������������������������������������������������16
Returning the appliance to normal after a shutdown �������������������������������������������������������������������������������������������������������16
Installation Table of Contents 17
Flue Installation manual .................................................................................................................................................... 18
Carton contents / item checklist ......................................................................................................................................18
Contacts 48
TABLE OF CONTENTS

Rinnai 4 RHFE 952/1253 OIM
IMPORTANT
BEFORE INSTALLING THIS APPLIANCE
Before proceeding with the installation read this manual thoroughly and gain a full understanding
of the appliance, to ensure safe and correct use.
Failure to carefully read and follow all instructions in this manual can result in equipment
malfunction, re or explosion, property damage, personal injury and/or death.
DANGER: Indicates an imminently hazardous situation which, if not avoided, will result in
personal injury or death.
WARNINGS: Indicates a potentially hazardous situation which, if not avoided, could result in
personal injury or death.
CAUTIONS: Indicates a potentially hazardous situation which, if not avoided, could result in
minor or moderate injury or damage to the appliance. It may also be used to alert against unsafe
practices.
WARNING
REGULATORY INFORMATION
This appliance shall be installed in accordance with:
Manufacturer’s Installation Instructions.
Current AS/NZS 3000, AS/NZS 3500 & AS/NZS 5601.
Local Regulations and Municipal Building Codes including local OH&S requirements.
This appliance has been certied by the Australian Gas Association. The A.G.A. Certication
Number is shown on the data plate.
This appliance MUST be installed, maintained and removed ONLY by an Authorised Person.
For continued safety of this appliance it MUST be installed and maintained in accordance with
the manufacturer's instructions.
Notice to Victorian Consumers
This appliance MUST be installed by a person licensed with the Victorian Building Authority.
ONLY a licensed person will have insurance protecting their workmanship.
So make sure you use a licensed person to install this appliance and ask for your Compliance
Certicate. For further information contact the Victorian Building Authority on 1300 815 127.
WARNING
DRESS GUARD WARNINGS
The guard is tted to this appliance to reduce the risk of re or injury from burns and
no part of it should be permanently removed. For protection of young children or the
inrm, a secondary guard is required.
The dress guard supplied with this appliance MUST NOT be permanently removed as it fulls
an operational safety function. Additional dress guards including free standing types may be
used in conjunction with, but NOT replace, the dress guard supplied with this appliance.
WARNING
MANDATORY INSPECTION PRIOR TO INSTALLATION
Immediately report any damage or discrepancies to the Supplier of the appliance. This
appliance was inspected and tested at the time of manufacture and packaging, and released for
transportation without known damage. Upon receipt, inspect the exterior for evidence of rough
handling in shipment. Ensure that the appliance is labelled correctly for the gas and electrical
supply, and/or other services it is intended to be connected to.
For safety and warranty purposes, appliances that may be damaged or incorrect MUST NOT be
installed or operated under ANY circumstances. Installation of damaged or incorrect appliances
may contravene local government regulations. Rinnai disclaims any liability or responsibility
whatsoever in relation to the installation or operation of damaged or incorrect appliances.
Take care when opening or unpacking this appliance. Failure to do so may result in serious injury
or product failure.
Check the label for the correct gas type (refer rating plate, inside the appliance). Refer to local gas
authority for conrmation of the gas type if you are in doubt.
WARNINGS & IMPORTANT INFORMATION

Rinnai 5 RHFE 952/1253 OIM
WARNING
MODIFICATIONS
DO NOT MODIFY THIS APPLIANCE,modifying from original specications may create a
dangerous situation and will void your warranty. Failure to comply with these instructions could
result in a re or explosion, which could cause serious injury, death or property damage.
DO NOT modify the electrical wiring of this appliance.
If the power cord is damaged or deteriorated it MUST be replaced by an authorised person.
Failure to do so may result in electric shock, re, serious injury or product failure.
Improper installation, adjustments, service or maintenance can cause serious injury, death or
property damage. Such work MUST ONLY be performed by an authorised person.
WARNING
GENERAL SAFETY WARNINGS
This appliance is HEAVY, during installation the use of a mechanical lifting aid is recommended,
noting that improper lifting may result in serious injury.
WARNING: This heater MUST NOT be used if any of the glass panels are damaged.
Flue terminal MUST always vent directly to outdoors. DO NOT extend the ue vertically or
horizontally in ways other than prescribed in this appliance manufacturer’s installation
instructions. ONLY the ue components specied by Rinnai MUST be used.
When considering installation ensure minimum
clearances as follows are adhered to.
Heat radiating from the front of this heater
may over time a󰀨ect the appearance of some
materials used for ooring such as carpet,
vinyl, cork or timber. This e󰀨ect may be
amplied if the air in the room contains cooking
vapours, candle vapours and cigarette smoke,
etc. Refer to "Location" on page 20 for mantel
clearances, additional installation information
and warnings.
This appliance MUST NOT be installed
where curtains or other combustible materials
could come into contact with it. In some cases
curtains may need restraining.
This appliance is NOT intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities or
lack of experience and knowledge, unless they
have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
The appliance is NOT intended for use by young children or inrm persons without supervision.
Young children and the inrm SHOULD be supervised at all times when in the vicinity of this
heater while it is in operation.
The heater MUST NOT be located immediately below a power socket outlet.
A dedicated 230 V earthed 10 Amp power point must be used with this appliance.
Refer to local gas authority for conrmation of the gas type if you are in doubt.
Suitable ONLY for indoor installation.
DO NOT operate this appliance before leak checking hoses and gas cylinder connection.
This heater MUST NOT be used if either of the glass panels are damaged.
NOT to be connected to an LP gas cylinder located indoors.
Please keep this instruction booklet in a safe place for future reference. All dimensions referred
to in these instructions are in millimetres, unless otherwise specied.
260mm
260mm
400mm
1000mm
750mm
WARNINGS & IMPORTANT INFORMATION

Rinnai 6 RHFE 952/1253 OIM
OPERATIONAL SAFETY WARNINGS
DO NOT restrict the warm air discharge or place articles on or against this appliance.
This appliance MUST NOT be used for any purpose other than heating.
DO NOT allow anyone to post articles through the louvres.
DO NOT let ammable and combustible materials (such as curtains, etc.), to come into contact with the heater.
750mm
DO NOT spray aerosols in the vicinity of this appliance whilst the heater is operating. Most aerosols contain
ammable gas, which can be a re hazard if used near the heater when it is in use.
DO NOT use or store ammable materials near this appliance.
DO NOT modify this appliance.
Heat emanating from the front of the appliance may over time a󰀨ect the appearance of some materials used for
ooring such as carpet, vinyl, cork or timber. This e󰀨ect may be amplied if the air in the room contains cooking
vapours or cigarette smoke. To avoid this possibility, it is recommended that a mat be placed in front of the
appliance, extending at least 750 mm in front of the heater.
When the heater is operated for the rst time or after long periods of non use a slight odour may be emitted, this
is normal. However if odours persist switch ‘OFF’ the appliance and contact Rinnai.
Young children should be supervised at all times. Hand or body contact with the warm air discharge louvres and
glass must be avoided.
DO NOT allow anyone to sit on or lean against the appliance.
DO NOT allow young children or the inrm to sleep directly in front of the heater while in operation.
DO NOT remove the Fascia / Dress Guard. The Fascia / Dress Guard is tted to this appliance to reduce the
risk of re or injury from burns and no part of it should be permanently removed. For protection of children or the
inrm, a secondary guard is recommended.
WARNINGS & IMPORTANT INFORMATION

Rinnai 7 RHFE 952/1253 OIM
A dedicated 230V earthed 10 Amp power point MUST BE USED with this appliance.
DO NOT use power boards or double adaptors to operate this appliance. The heater MUST NOT be located
below a power socket-outlet.
DO NOT unplug the heater while it is in operation or while the fan is still cycling.
DO NOT place containers of liquid above the heater. Water spillage can cause extensive damage to the appliance
and create an electrocution hazard.
DO NOT place articles on or against this appliance.
DO NOT connect to an LPG gas cylinder indoors.
Turn the heater ‘OFF’ after use.
SAFETY DEVICES
Initial start-up
This heater has a one-time start up cycle. Should there be a fault in the heater no more than 3 manual restarts
should be attempted. If the heater still fails to operate a service call will be required. Refer to."Care & Maintenance"
on page 12
Over Heat Thermistor
Should the heater get too hot during operation, (for example when the air outlet louvres are blocked), this device
will automatically turn the gas o󰀨 and allow the heater to be manually restarted, (automatic re-start will not occur).
Refer to "Care & Maintenance" on page 12 for further information.
Over heat Thermal Fuse
In the unlikely event of the Over Heat Thermistor failing or some other fault occurring the Over Heat Thermal fuse
will operate completely shutting the appliance down. This device is a 'one shot' only function, a service call will
be required to reinstate operational ability to your heater. Refer to "Care & Maintenance" on page 12 for further
information.
Power Failure
Refer to page 9. In the event of power failure or power disruption your heater will shut down completely, manual
restarting will be required. Refer to "Care & Maintenance" on page 12 for further information.
Electric Fuse
The electrical circuits are protected by a fuse. Refer to "Care & Maintenance" on page 12 for further information.
Flame Failure Sensing System
These devices within the appliance automatically cut of the gas supply to the burners in the event of a ame failure.
Refer to "Care & Maintenance" on page 12 for further information.
Pressure Relief
The glass panel is secured to the burner box via spring loaded pressure relief fasteners.
WARNINGS & IMPORTANT INFORMATION

Rinnai 8 RHFE 952/1253 OIM
GENERAL OVERVIEW: RHFE-952 / RHFE-1253
Push button control panel Controls appliance operation between Standby and ON modes.
AON / OFF button Controls appliance operation between ON and OFF.
BStandby / ON button: See "Remote Control Operation" on page 10
Mesh dress guard (as part of
fascia)
Flame window Ceramic log set and burner media
Warm air discharge vent
Return air vent Dust lter mesh is xed to the inlets of the room air return.
Remote (IR) control receiver
window (Green Indicator) Flashes during the pilot ignition and glows solid when pilot is established, going out once heating operation commences.
Flashes to acknowledge remote control inputs.
Viewing window for error
code display Located behind the fascia. See "Error Codes" on page 12
Remote (IR) Control
CStandby / ON button: See "Remote Control Operation" on page 10.
DFlame Up / Down buttons: See "Remote Control Operation" on page 10.
ERoom temperature display Displays the current temperature of the room in which the control is
located. See "Remote Control Operation" on page 10.
B
A
3
2
8
C
D
E
14
6
5
7
ABOUT YOUR HEATER

Rinnai 9 RHFE 952/1253 OIM
TO TURN ON YOUR HEATER
NOTE
BEFORE PROCEEDING ENSURE THE GAS AND ELECTRICITY ARE TURNED ON.
When the heater is in the OFF condition (the power supply connected and switched ON but the
heater turned OFF) the Red Power Indicator Bwill be extinguished. This is normal.
Access the 'Push Button Control Panel' ①. .
Step 1. Press ON / OFF button Aonce. You will be able to
hear the ignition sparking.
Step 2. The sparking ignition stops when the pilot ame has
been established. The main burner then ignites o󰀨 the
pilot ame and is automatically preset to Stage 5 - High
Flame. The red indicator LED Bwill illuminate.
NOTE
FLAME HEIGHT AND FAN SPEED
The relationship between the ame height and fan
speed are preset and can not be independently
adjusted.
Flame Height 12345
Fan Speed (2
speed only Low Low Low High High
1
INBUILT FIRE CONTROLS
TO TURN OFF YOUR HEATER
To turn the heater ‘OFF’ press the Standby / ON button A once, when the heater is in the OFF state the Red
Power Indicator B will be extinguished.
INTERRUPTION TO ELECTRICITY OR GAS SUPPLY DURING OPERATION
Interruption to the power or gas supply will turn your heater OFF, upon resumption of the services the appliance will
need to be restarted. This is a safety feature designed to ensure that un-attended starts do not occur after power
or gas interruptions.
RESTART PROCEDURE AFTER INTERRUPTION TO ELECTRICITY SUPPLY
To restart your heater once power has been restored follow the steps for "To Turn ON Your Heater" as above.
FULL CONTROL AND PARTIAL CONTROL
Full operation of the heater is only possible by using the remote control. In the event of a misplaced or broken
remote control or if the batteries for the remote control are at, this appliance may still be operated in a limited
capacity by using the power ON/OFF button A of the 'Push Button Control Panel' ① as decribed above.
The heater will automatically modulate between ame settings to maintain the default set temperature of 22°C.
No additional control of the ame or heat output is possible via the appliance ON/OFF button.
CONTROL PANEL OPERATION

Rinnai 10 RHFE 952/1253 OIM
REMOTE CONTROL ACTIVATION
The remote is supplied with two Lithium cell CR2450 button batteries
already pre-inserted.
To activate pull the clear tab H, noting that 0X (OK) will briey be shown
on the digital display E, to conrm that the activation was successful.
Noting that this also occurs whenever a fresh set of batteries is installed.
NOTE
Remove the batteries if the remote is not used for extended
periods. This will avoid damage from leaking batteries. If
leakage has occurred the remote will need to be replaced
as the chemicals could be a risk if touched or ingested.
When the controller buttons are pressed the green indicator located in the
IR receiver window F
will
ash and 'Beeps' will be emitted to conrm
that control inputs are being received, this indicates your remote control
is now working.
BUTTON FUNCTIONS, DISPLAY & OPERATION
NOTE
For the remote control to be able to function, the appliance
Standby / ON button Amust be in the "ON" condition.
Using the remote control to turn OFF the heater will place
the heater into STANDBY mode.
The Standby / ON button C switches the heater between the Standby
and ON modes.
The UP / DOWN buttons D control the height of the ame and heat
output in ve adjustment levels in xed combination with two fan speeds.
NOTE
FLAME HEIGHT AND FAN SPEED
The relationship between the ame height and fan speed
are preset and can not be independently adjusted.
Flame Height 1 2 3 4 5
Fan Speed
(2-speed only) Low Low High High High
NOTE
On initial start-up the appliance default ame height setting is 5 - High. The ame height may only
be adjusted after at least 30 seconds of operation.
The remote control temperature sensor G(located on the base of the controller) reads the
temperature of where the remote control is currently located.
Theremote controls digital displayEshows the temperature (indegrees Celsius) of theroom that
the remote control is located in. It has a motion activated back light which will remain illuminated
for approximately 5 seconds after a movement is sensed or when a button is pressed. Frequent
illumination of the back light greatly reduces the remote control's operational battery life. To
increase battery life, ensure that unnecessary illumination of the display is avoided.
LOST, MISPLACED OR BROKEN REMOTE CONTROL
NOTE
Breakage of the plastic housing could expose sharp edges, replace the remote if this occurs.
Avoid getting the remote wet as water entry will damage the remote.
NOTE
In the event that the remote control operation is not available, this appliance may then still be
operated in a limited capacity by using the heater's control panel.
Refer to "Control Panel Operation" on page 9 for details on how to use the appliance in this
mode and the limitations of this form of operation.
E
CD
F
H
G
REMOTE CONTROL OPERATION

Rinnai 11 RHFE 952/1253 OIM
BATTERY SAFETY
CHANGING THE BATTERIES
When the low power symbol (left) appears at the top
of the room temperature display E the batteries are
near to being fully discharged and may no longer able
to power the remote control properly. Replacement
of batteries is now a priority.
1. Using a suitable lever carefully remove the back cover, do this
by rst prying the cover o󰀨 using the notch at the temperature
sensor J end as a starting point, and continuing until the
cover pops o󰀨.
NOTE
When removing the remote control cover some
patience may be required as the cover is designed to
be not easily removed, this is to prevent easy access
to the batteries, especially by young children.
2. Once the cover is o󰀨 remove the two screws Kthat secure the
plastic retaining bridge L, using a small (No.0) Phillips head
screw driver or equivalent remove the plastic retaining bridge
L.
3. Remove the old button batteries O by carefully sliding them
one at a time out from under the metal battery retainers M,
and into the space that was created when the plastic retaining
bridge L was removed in the previous step.
4. Insert two new button batteries (CR2450) O under the metal
battery retainers M ensuring that the positive “ + ” terminals
(the side with the writing and the positive symbol) are facing
upwards.
5. Re-t the plastic retaining bridge Lsecuring it back in place
with the two screws K.
6. With the batteries secured re-attach the rear cover by carefully
clipping it back into place, noting that the end with the notch in
it is at the bottom.
Noting that 0X (OK) will briey be shown on the digital display
to conrm that the batteries have been successfully replaced.
IMPORTANT
Remember to dispose of used button batteries
immediately and safely.
.
Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous and may be a choking hazard.
Inform others about the risk associated with button batteries and how to keep their children safe.
Remove the batteries if the remote is not going to be use for prolonged periods. This will help prevent damage from leaking
batteries. If leakage has occurred and corrosion is evident the remote will need to be replaced.
Leaking chemicals are toxic and MUST NOT be touched or ingested.
NEVER mix old and new batteries.
DO NOT immerse the remote control in any liquid, this will damage the remote control, rendering it inoperable and voiding
its warranty.
WARNING KEEP BATTERIES OUT OF REACH OF CHILDREN.
Swallowing may lead to serious injury in as little as 2 hours or death, due to chemical burns
and potential perforation of the oesophagus.
If you suspect your child has swallowed or inserted a button battery immediately call the
24-hour Poisons Information Centre on 13 11 26 for fast, expert advice.
Examine devices and make sure the battery compartment is correctly secured, e.g.
that the screws or other mechanical fasteners are tight. DO NOT use if compartment is not secure.










K
K
NL
M
M
O
O
J
REMOTE CONTROL OPERATION

Rinnai 12 RHFE 952/1253 OIM
ERROR CODES
WARNING
In all cases, you should be able to clear the Error Code on display simply by turning the heater
‘OFF’, then ‘ON’ again. If the Error Message still remains or returns on the next operation, contact
Rinnai or your nearest service agent and arrange for a service call.
Your Rinnai Gas Fire is also tted with self
diagnostic electronics that monitor the
appliance during start-up and operation.
Should a fault occur the appliance
will shut down. The fault type will be
indicated by a pair of ashing digits in the
Error Display window  located behind
the fascia. This can be viewed by looking
down at the area beneath the lter.
Refer to the table below for probable
cause and the suggested corrective
action.
Code Probable Cause Suggested Solution
00 Mains power failure Reset the heater, press the Standby / ON button on the control
panel, remote control, or app twice, to turn the re back on.
11 Ignition failure Check gas supply is turned on. Switch the heater to STANDBY and
then ON again If the error persists, a service call will be required.
12 Incomplete combustion As above.
14 Inlet Blockage /Overheat Clean inlet, if the error persists, a service call will be required
16 Room overheat Lower room temperature to below 40 °C.
31 Room temperature sensor faulty Service call.
32 Overheat temp. 1 sensor faulty Service call.
33 Overheat temp. 2 sensor faulty Service call.
53 Spark sensor faulty Service call.
61 Combustion fan motor faulty Service call.
70 Model error Incorrect PCB for model. A service call will be required.
71 Solenoids faulty Service call.
72 Flame detection circuit fault Service call.
73 Communication error Service call.
90 Communication error between
the main PCB and Wi-Fi module
Wi-Fi module in the re needs resetting. A service call will be
required.
91 Communication error between
Smart device and Wi-Fi module
Check your Wi-Fi and Rinnai Wi-Fi module are within range.
Check network settings.
92 Cloud function not available This is due to another device having control on the home
network,or the Wi-Fi module has gone o󰀪ine.
IMPORTANT
The appliance is tted with an overheat safety shut-o󰀨 switch. If the appliance shuts o󰀨
repeatedly, servicing or inspection of the ue for blockage may be required.
Error Code Viewing Window
1
CARE & MAINTENANCE

Rinnai 13 RHFE 952/1253 OIM
SERVICE
This appliance does not contain user serviceable parts and MUST ONLY be serviced and repaired by an
authorised person. If any heater component is damaged, they MUST BE replaced by Rinnai or a suitably qualied
person.
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best
service on your Rinnai appliance.
Rinnai recommends that this appliance be serviced every 2 years. If your appliance requires service, please call
our National Help Line (our contact numbers are on the back cover of this manual).
NOTE
Service calls for general cleaning, maintenance and wear and tear are not necessarily covered
under the warranty. Service calls of this nature may be chargeable.
Faults caused by insu󰀩cient gas supply, gas quality, installation errors or operation errors are not
covered by the Rinnai warranty. Refer to separate Warranty Manual for details.
NORMAL OPERATIONAL CHARACTERISTICS
During the initial burning in period some fumes and smell may be experienced. This condition may last for a couple
of hours, however this is a normal part of the burning-in process. We recommend to ventilate the space for this
period.
When using the heater for the rst time, or after a long period of non-use, ignition may not occur the rst time it is
operated due to air in the gas pipes. If ignition does not occur the unit will switch o󰀨 automatically. Try operating
the heater again. If this condition persists however, contact Rinnai for advice.
The heater may make noises after ignition or switching o󰀨. This is due to thermal expansion and contraction of the
internal components and is normal.
As a safety precaution the heater will not ignite if the Standby / ON button is pressed immediately after the heater
has been turned o󰀨. It will take approximately 20 seconds for the unit to reset and switch back on again.
TROUBLE SHOOTING
General Operation Characteristics
NOTE
Before asking for a service call please check the following table as these characteristics are part
of the normal operation of the appliance and do not indicate a fault.
Characteristic Explanation
At ignition:
Warm air does not start when the
burner lights.
The fan is started automatically after a short delay. This is to allow
the heat exchanger to warm up, helping to avoid cold draughts.
This is normal operation.
Smoke or strange smells are
produced on the rst start up after
installation.
This is caused by manufacturing oil or dust on the heat exchanger.
This is to be expected and will cease after a short time.
Sharp clicking noises at ignition, or
when the unit thermostat modulates
to a lower or higher setting, or shuts
down.
This is simply expansion and contraction noise from the heat
exchanger.
This is a normal operation sound.
During combustion:
Dull clunking noise when the
thermostat operates.
This is the sound of the solenoid gas valves opening and closing to
regulate the gas ow.
These are normal operation noises.
When the appliance is turned o󰀨:
Convection fan continues to run
after turning ‘OFF’.
This is to remove residual heat from the heat exchanger and stops
once the appliance cools su󰀩ciently.
CARE & MAINTENANCE

Rinnai 14 RHFE 952/1253 OIM
TROUBLE SHOOTING CHECKLIST
Check the following information to help determine whether a service call is required. However if you are unsure
about the way your heater is operating, or if you have any other faults or problems, please refer to your supplier,
installer or a Rinnai Customer Care Centre Consultant. See back page for Rinnai contact details.
Probable Cause
Fault Condition
Simplest Possible Remedy
Burners fail to ignite
Smell of gas
Fan Not Working
Minor soot deposits
Severe sooting
Glass, Condensation
Glass, Streaky lines
*Remote not working
*Wi-Fi not working
Not plugged in or turned off Plug in power cord and turn power ‘ON’.
Mains power failure Re-start, once the power has been restored.
(Initial Install)Air in gas pipe Installer to purge air from gas supply.
Air in hose Repeat Ignition procedure.
Ignition failure Repeat Ignition procedure.
Flat battery for remote control * Replace remote control battery.
Gas supply turned off Turn gas supply on at the meter or cylinder.
Gas escape Isolate gas supply, call Rinnai.
Blocked / restricted ue system Call Rinnai.
Insufcient gas pressure Call Rinnai.
Log Misalignment Call Rinnai.
Normal operation No action is required.
Normal operation Fan not working - fan automatically comes on
after 4 minutes i.e. once heat switch is activated.
Normal operation Allow heater to warm up.
Heat switch not activated Allow heater to run on high for 4 minutes.
Possible fan fault Call Rinnai.
Controller display blank Replace batteries.
Control panel operation Refer to page 10 for solution.
Controller not synchronised Refer to page 39 for solution
* Only applicable when remote control is used.
CARE & MAINTENANCE

Rinnai 15 RHFE 952/1253 OIM
ABNORMAL FLAME PATTERN
Each Rinnai Gas Fire has a distinct ame pattern. The ame should look the same every time you operate your
heater, after an initial warm up period of approximately 15 minutes.
Abnormal ame performance and/or pattern can indicate a problem with your heater, such as blocked gas injectors,
incorrectly installed / inadequate ue system or the Ceramic logs / stones and/or burner media may have shifted.
There are some warning signs that could indicate a problem. If any of the signs below occur, please contact Rinnai.
Key signs of abnormal ame performance:
• Appliance turns ‘OFF’ soon after start up and does not relight.
• Flame appears overly orange-yellow.
• Flame appears either very short or very long.
• Flame only burns part way across the burner.
• Severe soot building up on the inside of the glass or on logs.
• Continuous unusual smell from the appliance.
• Continued di󰀩culty or delay in establishing a ame.
NOTE
Be advised that appliances with a live fuel e󰀨ect, designed to operate with luminous ames, may
exhibit slight carbon deposition. This is normal operation.
NORMAL FLAME PATTERN ABNORMAL FLAME PATTERN SOOT BUILD UP

Rinnai 16 RHFE 952/1253 OIM
CLEANING
Your heater needs very little maintenance, but the following information will help you to keep it looking good and
working e󰀩ciently. All parts of the heater can be cleaned using a soft, damp cloth.
WARNING
DO NOT attempt to clean the heater while the appliance is hot or operating.
DO NOT use solvents or abrasives to clean any parts.
DO NOT spray aerosols in the vicinity of the heater whilst in operation.
DO NOT place articles on or against this heater.
DO NOT store ammable materials near this heater.
DO NOT remove any panels or attempt to carry out any service work other than that which is
mentioned in the Trouble Shooting Checklist "Trouble Shooting Checklist" on page 14.
Filters
The lters for this appliance are xed to the inlets of the room air return. The build up of dust or other particles on
these lters reduces the air ow through the heater, reducing the e󰀩ciency, which can cause the appliance to shut
down. To stop this from occurring the lters will need regular cleaning.
Clean the lters with either a vacuum cleaner, a soft dry cloth, or a soft brush. NEVER attempt to clean lters with
water.
Filter blockages
When a build up is detected the blockage LED, located by the infra-red remote receiver window, will begin the
ash. Once the indicator is ashing, if no action is taken, the heater will shutdown to avoid overheating and error
code 14 will be displayed in the error display window.
Filter mesh
LED blockage indicator
Returning the appliance to normal after a shutdown
1. Press the ON/OFF button once to turn o󰀨.
2. Clean the lters.
3. Press the ON/OFF button once to turn on.
4. Use the remote to resume normal operation.

Rinnai 17 RHFE 952/1253 OIM
WARNING
This appliance MUST be installed, maintained and removed ONLY by an Authorised Person.
For continued safety of this appliance it MUST be installed and maintained in accordance with
the manufacturers instructions.
Warnings & Important Information 4
Before Installing this Appliance ......................................................................................................................................... 4
Regulatory Information ....................................................................................................................................................... 4
Dress Guard Warnings ........................................................................................................................................................ 4
Mandatory Inspection Prior to Installation ........................................................................................................................ 4
Modications ........................................................................................................................................................................5
General Safety Warnings .................................................................................................................................................... 5
Before You Start 18
Installation Requirements ................................................................................................................................................. 18
Certication ........................................................................................................................................................................ 18
Installation Record 19
General Installation Information 20
Location ..............................................................................................................................................................................20
Flooring and Hearth Material Selection ...........................................................................................................................21
Clearances ..........................................................................................................................................................................22
TV Installation .................................................................................................................................................................... 23
Framing 24
Framing Dimensions ......................................................................................................................................................... 24
Supply Connections 25
Gas Supply .........................................................................................................................................................................25
Electrical Supply ................................................................................................................................................................ 25
Wall penetration ................................................................................................................................................................. 26
Flueing 27
General Flueing Guidelines .............................................................................................................................................. 27
Flueing Options ................................................................................................................................................................ 28
Flue Installation Dimensions & Restrictions Flue Terminal Clearances ...................................................................... 29
Installation 30
Installation Overview ......................................................................................................................................................... 30
Install Heater Into Enclosure ............................................................................................................................................ 32
Burner Media Installation 33
Commissioning 39
Commissioning Overview ................................................................................................................................................. 39
Installing Inner and Outer Frames ...................................................................................................................................39
Abnormal Flame Pattern ................................................................................................................................................... 40
Installation Checklist 41
Specications 42
Appliance Details ............................................................................................................................................................... 42
Dimensions ........................................................................................................................................................................43
Wiring Diagram .................................................................................................................................................................. 44
Contacts 48
INSTALLATION TABLE OF CONTENTS

Rinnai 18 RHFE 952/1253 OIM
INSTALLATION REQUIREMENTS
This heater MUST be installed ONLY by an authorised person.
The installation MUST conform to local regulations.
The installation MUST also comply with the instructions supplied by Rinnai.
Service and removal MUST be carried out ONLY by an authorised person.
CERTIFICATION
The Rinnai RHFE 952 and RHFE 1253 Gas Fires have been certied by the Australian Gas Association.
The AGA Certication Number is shown on the appliance data plate.
No parts or functions should be modied or permanently removed from the heater.
Please keep these instructions in a safe place for future reference.
FLUE INSTALLATION MANUAL
These instructions are to be used in conjunction with the Rinnai “Power Flued Flamere Space Heater Co-axial
Flue System Installation Manual” supplied with ue kits ASPDFK or ASPKIT03.
CARTON CONTENTS / ITEM CHECKLIST
The following table lists the components for the Rinnai RHFE 952 and RHFE 1253 Gas Fires. Ensure that all the
relevant components for the model being installed are present before proceeding.
IMPORTANT
DO NOT Install any damaged items. Check all components have been supplied.
12
3
5
8
9
7
6
10
4
11
12
1. RHFE 952 / RHFE 1253 engine
2. Remote control with batteries
3. Screw pack
4. Cable tie
5. Frame mounting screws
6. Operation & installation guides
7. Two granule packs (both models)
+ one bag of wire wool (not shown)
8. Gas connections
9. Inner frame
10. Outer Frame
11. Mesh guard
12. Log set OR river stone set. -
Images shown are for the RHFE-
952 model, The RHFE-1253 log
set has an extra two logs (10 in
total), and the stone set contains
an extra 10 stones (40 in total)
BEFORE YOU START

Rinnai 19 RHFE 952/1253 OIM
WARNING
This appliance MUST be installed, maintained and removed ONLY by an Authorised Person.
For continued safety of this appliance it MUST be installed and maintained in accordance with
the manufacturers instructions.
The Installation Record is a reference for the end user, help line sta󰀨 and service technicians. Ensuring that this
information is available here will be helpful in the event that a service enquiry is required.
Installation Details
Installation Company Name:
Address:
Telephone / Mobile Phone: /
Email:
Certicate of Compliance / Certication No.:
Authorised Persons - Licence No.:
Installers Name:
Installers Signature:
Installation Date:
Model Number *
Serial Number *
Installation Address:
* This information will need to be copied from the data plate, located on the inside of the appliance.
IMPORTANT
Ensure this Manual is kept for future reference.
IMPORTANT
Ensure installer has instructed you on the correct use of this appliance and completes the
"Installation Checklist" on page 41
INSTALLATION RECORD

Rinnai 20 RHFE 952/1253 OIM
LOCATION
The clearances listed below, measured from the edge of the glass, are minimum clearances unless otherwise
stated.
Combustible clearances
The heater MUST NOT be installed where
curtains, furniture or other combustible materials
could come into contact with the re while it is
operating. The 260 mm side clearance, measured
from the edge of the glass, includes side walls.
The 1000 mm clearance is in front of the re.
Hearths
A hearth is not necessary but can be used for
decorative purposes. It MUST NOT obscure the
front of the re or obstruct the re in any way. For
more information refer next page.
Floor protection
Heat radiating from the re may a󰀨ect the
appearance of some materials used for ooring
such as vinyl planks, carpet, cork, or timber. To
avoid this occurring it is recommended a mat be
placed in front.
Mantels and surrounds
Combustible mantels and surrounds require
clearance from the unit to minimise the risk of re.
They are allowed providing they are outside the
minimum clearances shown.
The RHFE 952 & 1253 gas replaces are not
designed to be built into bookcases.
AMantel needs to be a min. of 400 mm away
from the edge of the glass
BMax. mantel depth at 400 mm (A) is 250 mm
CSurround needs to be a minimum of 260 mm
away from the edge of the glass
For every 50 mm of added mantel depth there
must be an additional 100 mm of clearance from
the edge of the glass. For example:
Mantel depth (B) Vertical clearance req (A)
250 mm 400 mm
300 mm 500 mm
350 mm 600 mm
400 mm 700 mm
A
B
C
GENERAL INSTALLATION INFORMATION