Rinnai Symmetry RDV3610 User manual

Symmetry RDV3610
Operation Manual
Recommended for a new build installation into a false (mock) chimney.
Not suitable for retrotting into an existing masonry replace.
• Appliance must be installed with a Rinnai supplied ue system.
• Appliance must be installed, commissioned and serviced by a licensed tradesperson in
accordance with these instructions and all applicable local rules and regulations.
• Please retain this manual for future reference.

LIMITED WARRANTY
Please keep these instructions in a safe place for future reference.
RECORD AND ATTACH YOUR PROOF OF PURCHASE BELOW:
Your Retailer:__________________________________________________
Name:________________________________________________________
Address:______________________________________________________
_____________________________________________________________
Telephone:( _______ ) __________________________________________
Date of Purchase: ______ / ______ / _________
TERMS AND CONDITIONS
1. During the 24 month period from date of
purchase and subject to clauses 2 and
3 below, Rinnai New Zealand Limited
(“Rinnai”) will, at its own discretion, either
replace or repair any defective product at
no charge to the customer.
2. This warranty covers manufacturing defects
only. This warranty will not apply if (for
example) the product has been improperly
installed or is otherwise installed contrary
to manufacturer’s recommendations, has
been damaged during or after installation,
has not been operated in accordance
with operating instructions, or has been
subjected to damage or abuse beyond that
expected from conditions of normal use.
3. Warranty claims may be invalid if not
accompanied by details of the installing or
supervising gas tter’s registration number
and the gas tting certication number.
4. This warranty commences from the date of
purchase. Proof of purchase is required at
the time of any warranty claim.
5. Servicing of the product is to be carried out
by a Rinnai authorised service centre.
All Rinnai appliances meet or exceed the
safety standards required by New Zealand
gas and electrical regulations. The company
is constantly improving its products and as
such specications are subject to change or
variation without notice.
Rinnai brings you peace of mind
with a 2 year minimum warranty.

Contents
WARNING
Improper installation, adjustment, alteration, service or maintenance
can cause property damage, personal injury or loss of life.
For assistance or additional information contact Rinnai on
0800 RINNAI (0800 746 624).
Introduction 4
Safety 5
Installation process 6
Clearances 7
Mantels, surrounds, and hearths 8
General information 9
Wireless controller 12
Operation of your RDV3610 13
Modes of operation 14
Programming your controller 15
Operation using the controller 17
Operation without the controller 18
Troubleshooting 19
Abnormal ame pattern 20
Optional accessories 21
Commissioning 23
Installer details 23

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Introduction
Heat your home with four-star efciency
By installing a Rinnai Symmetry RDV3610 you can be condent that you are choosing an
incredibly efcient and safe heating source for your home. The Rinnai Symmetry RDV3610 was
awarded a four plus star energy rating after vigorous testing by the Australian Gas Association
for energy efciency and safety.
Gas Consumption: 19-33 MJ/h (low to high)
Output: 4.2-7.5 kW
Efciency:  80%
This manual has been written to:
• Highlight the safe operation and positioning of this appliance
• Provide advice on maintenance, servicing and troubleshooting to ensure optimum
performance
7.5 kW heat output
will warm up large
areas.
Heat additional rooms
in your home with heat
ducting capacity.
The intelligent Electronic
Timer Remote (ETR)
provides unmatched control
of your appliance.
Ceramic liners provide
additional radiant heat.
Convection fan helps
to circulate heat more
efciently.
Venting can be installed
either vertically or
horizontally for easy
installation.
Select frameless
installation to suit your
own taste, or choose
from a range of framing
options.
The ember bed glow of
the burner creates one
of the most realistic-
looking res available.
Direct vent technology
uses outside air to
create a healthy living
environment.
Driftwood log set
creates an attractive
and contemporary look.
Large landscape window
provides a great view of
the re.

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Safety
WARNING
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety.
• THE HEATER MUST NOT BE USED IF THE GLASS PANELS ARE DAMAGED
• DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE
• DO NOT USE OR STORE FLAMMABLE MATERIALS NEAR THIS APPLIANCE
• DO NOT MODIFY THIS APPLIANCE
• DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILE IT IS IN
OPERATION
Do not restrict
warm air
discharge by
placing articles
in front of the
appliance.
This appliance
must not be
used for any
purpose other
than heating.
Do not spray
aerosols while
the appliance is
operating. Most
contain butane
gas which can
be a re hazard
if used near the
appliance.
Children should be
supervised at all
times to ensure they
do not play with the
appliance. Hand or
body contact with
the appliance must
be avoided.
Do not allow
anyone to sit,
lean or sleep
directly in front
of the appliance.
Do not allow
anyone to
post articles
through into
the heater
Do not allow
curtains
or other
combustible
materials to
come into
contact with
the appliance.
Do not
unplug the
appliance
while it is
operating.
Do not
use power
boards or double adaptors to operate this
appliance.

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Installation process
Basic outline of the installation steps and trades required.
Builder
Constructs frame.
Electrician
Installs electrical connection.
Standard electrical
termination is to the right
hand side of the appliance.
Gastter
Installs ue, completes gas
connection and completes
installation of the Symmetry.
Builder
Installs cladding.

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The appliance must not be installed where curtains or other combustible materials could come
into contact with the heater. In some cases curtains may need restraining.
The clearances listed below are minimum clearances unless otherwise stated. There are further
details on mantel and surround clearances on the next page.
1000
400
400
004 0001
To ceiling
Non-combusble
cladding
Non-combusble
cladding
Up-wall installations
If the Symmetry is being installed up the wall and close to the ceiling, the recommended
minimum clearance is 1000 mm.
Non-combustiblecladding
Non-combustible cladding such as 9 mm Eterpan MD1 (extending at least the full width of
the appliance and 400 mm in height) to be installed directly above the re as shown. This is
required to minimise the risk of scorching or re in the event of a power failure (fan will stop
running and hot air will rise directly above the unit).
Floorprotection
Heat emanating from this re may over time affect the appearance of some
materials used for ooring, such as, carpet, vinyl, cork or timber. This may be
amplied if the air contains cooking vapours or cigarette smoke.
To avoid this occurring, it is recommended that a mat be placed in front of this
appliance.
19 mm Eterpan MD (medium density) is supplied by PBS Ltd (www.pbs.co.nz). Other materials may also be
suitable, please seek advice from a cladding supplier as to the correct application and specication of the material.
Clearances

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Mantels, surrounds, and hearths
Hearths
A hearth is not necessary but can be used for decorative purposes or protection of sensitive
ooring if required. It must not obscure the front of the re.
A mantel and surround are allowed providing they are outside the minimum clearances shown
below.
AMantel height from top of replace 400 mm minimum
BMantel depth at 400 mm (vertical clearance) 300 mm maximum
For every 50 mm of added mantel depth, there must be an additional 100 mm of vertical clearance. For
example; a mantel depth (B) of 350 mm will require 500 mm (A) of vertical clearance.
CSurround from side of replace 300 mm minimum
DSurround projection at 300 mm (side clearance) 50 mm maximum
For every 50 mm of added surround projection, there must be an additional 50 mm of side clearance. For ex-
ample; a surround projection (D) of 100 mm will require 350 mm (C) of side clearance.
C - Surround from side of fireplace
Minimum Vertical Clearance 400mm
B - Mantel depth
A - Mantel height from top of fireplace
Min
D- Surround
projecon

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General information
Before operation
Read these instructions to get an overview of how to operate, maintain and service your
Rinnai Symmetry RDV3610.
Cladding and nishes
The Symmetry RDV3610 comes in two framing options; framed and frameless. Framed is best
suited to a dry wall/plaster nish, the frameless option suits cladding with a nished edge such
as tiles, brick or polished granite. Both options are shown below to highlight the difference.
With the framed and frameless installation the re is a permanent xture. The re is screwed
to the framing before the cladding. Once the cladding has been xed in place the Symmetry
RDV3610 has been framed into a permanent position.
The depth of the Symmetry RDV3610 is adjustable to accommodate a range of cladding op-
tions. This is important for a frameless installation to achieve a ush nish. Where the edge is
visible an aluminium edge can be used to hide the visible cladding.
Frameless
Framed
Electrical connection
The standard electrical connection is to the right hand side of the heater front
assembly. If necessary this can be changed by your electrician to terminate on the left.
The connection is either direct wired or connected to a power point within the cavity.
A 1500 mm power cord is supplied with a 3-pin plug. This must be connected to a dedicated
earthed power point. The electric isolation switch must be accessible after the appliance has
been installed.
The heater must not be located immediately below a socket outlet (potential re hazard).
If the supply cord is damaged, it must be replaced by a licensed tradesperson. This must be a
genuine replacement part available from Rinnai, part number 6765B.

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General information
Installation by a licensed tradesperson
Ensure your installer talks to you about the use and care of this appliance and that you
understand these instructions. They also need to complete the appliance commissioning sheet
and installer details and leave this manual with you.
Maintenance and servicing
All external surfaces of the heater can be cleaned using a soft, damp cloth and mild detergent.
Do not use solvents and do not attempt to clean the heater while it is hot or operating.
Rinnai has a maintenance/service and spare parts network with personnel who are
fully trained and equipped to give the best advice on your Rinnai appliance. If your
appliance needs maintenance/servicing, please call Rinnai (0800 746 624) from a
land line and select option one for a service centre in your area.
For reliable operation Rinnai Flame Fires should be serviced every two years (including
inspection of the ue system). If they are in a particularly dusty environment or subject to
excess lint, for example dog hair or where there are newly laid carpets then annual servicing
would be benecial.
Regular maintenance/servicing is not covered by the Rinnai warranty.
Do not attempt to carry out any service work other than that mentioned in the troubleshooting
section. If you have any other faults or problems, please refer to your installer or call Rinnai.
Heat transfer kit
The heat transfer ducting kit is available as an optional accessory. This allows heat from the
Symmetry RDV3610 to be transferred to another area of the house.
It is best to install the kit at the same time as the re due to the additional space required for
installation. The heat transfer kit must be installed by a licensed tradesperson.
Safety devices
Your Rinnai Symmetry RDV3610 is designed with the following safety devices:
• light to pilot
• combustion chamber pressure relief
• overheat safety switch
• electronic ame supervision (ame failure)

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General information
Soot deposits
Small soot deposits (carbon deposition) on the log set or class is normal. Signicant build up
however is not normal and will require a service call. Refer to the Troubleshooting section for
further information.
TV installation above replace
If installing a at screen TV above the re the main issue is heat. Heat from the
re and heat from the ueing components that sit behind the TV, especially if
recessed.
The Symmetry RDV3610 has a fan that distributes warm air from the top of the
appliance out into the room. As warm air is dispersed outwards as opposed to
directly upwards, installation of a TV may be an option.
For further information please contact Rinnai or refer to the FAQ’s section on our website for
the Symmetry RDV3610. This illustrates recommended minimum clearances when installing a
TV directly above the Symmetry RDV3610 or into a recess.
http://www.rinnai.co.nz/product_faq_8_rinnai_symmetry_rdv3610.html

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Wireless controller
Your wireless controller is designed to be wall mounted on a bracket (supplied
with the controller) within 10 m of the re.
The controller houses the thermostat that senses the room temperature and
communicates information back to the Symmetry RDV3610 via radio frequency. It
needs to be positioned in the same room as the Symmetry RDV3610 and the area
that requires heating—a place not subject to temperature uctuation. For example; if placed
near a door subject to cold drafts, the controller will sense the room is much colder than it is
and the RDV3610 will keep heating the room, when in reality the set temperature has been
reached.
Ideal position for the controller is:
• Away from possible drafts in the room
• Away from direct sunlight
• Suitable distance away from the heater (between 2 - 10 m)
• Ideally 1.5 m from the oor (approximately at chest height when standing)
Battery type: 2 x AA batteries
Battery life: approximately 12 months
Controller dimensions: H - 140 mm, W - 80 mm, D - 20 mm
When the batteries are changed all settings will be lost and the controller will revert back to
the initial setup screen.
A/M PWRT P
DOWN
UP
OK
Temperaturedisplay, displays
current room temperature.
Transmitindicator, indicates the wireless
controller is transmitting to the receiver. The
symbol will appear in the LCD for one second.
Batteryindicator, symbol
will ash when batteries need
replacing. Wireless controller will
remain functional for ve days
(approx.) before shutting off.
Flameindicator, indicates
ame height. When in manual or
automatic modes, the heater will
switch off if the room temperature
reaches the set temperature.
When this occurs, the ame
indicator will rise and fall every few
seconds to indicate the RDV3610 is
still operational.
Timeofdayanddayofweek
indicator
Settemperatureindicator,
when the wireless controller is
on, the programmed temperature
will be displayed. In ame mode,
only the ame setting (F1-F7) will
display.
Modebutton, toggles between
automatic, manual, and ame
modes.
Operationmodeindicator,
when in ‘ame mode’ the display
will be blank. Powerbutton, PWR and OK
pressed together switches the
wireless controller on (child lock
safety feature). PWR switches the
controller off.
UP, OK and DOWN, UP/DOWN: Changes hours,
minutes, day or temperature. OK: Accepts the current
function and advances to the next function.
Program, indicates programming
mode, press and hold for two
seconds.
Initiates the time and day of the
week programming, press and
hold for two seconds.

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Operation of your RDV3610
Child lock
The controller has a built-in child lock function that requires pressing two buttons
simultaneously. This function cannot be overridden.
To turn the controller on, press PWR and OK at the same time. Pressing PWR will switch the
controller off.
Fan
On start-up, the fan will start approximately four minutes after the heater is switched on. This
delay is to reduce the amount of cold air being pushed out into the room.
On shut-down, the fan will stop approximately eight minutes after the heater is switched off.
This is to cool the appliance down.
Modes of operation
Your RDV3610 has three modes of operation:
1. Manual (set temperature) mode
2. Automatic (programmed timer and temperature) mode
3. Flame control mode
Important
The RDV3610 is designed to run as efciently as possible. When in manual or automatic
modes, the heater will switch itself off if the room reaches the set temperature, i.e. in smaller
rooms that heat up quickly. When this occurs, the ame indicator on your controller will rise
and fall every few seconds to indicate the RDV3610 is still operational. The heater will restart
again once the room temperature falls below the set temperature. ALWAYS check your wireless
controller before going to bed or leaving the building to ensure the heater has been switched
off.
If you want the RDV3610 to operate regardless of room temperature, you can adjust the
controller to ame control mode only (p. 14).
Start-up
When turning the RDV3610 on, the heater will automatically go to the highest setting for
approximately 45 seconds—this is to establish the ame pattern. You can adjust the heater
during this period but there will be a 45 second delay.
Over temperature automatic shut off
The controller when operating in any of the three modes will automatically shut down and
switch the heater off if the room temperature exceeds 40 °C for more than three minutes—this
is a safety feature.

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Modes of operation
Manual mode
• Temperature can be set at any level
• Time and day of week does not need to be set
With the controller turned on, press and release the A/M button until the word ‘MANUAL’
appears on the LCD. Press and hold the ‘UP’ and ‘DOWN’ buttons to increase/decrease the
temperature by 1 °C.
Automatic mode
• Temperature is regulated to a programmed level and time (p. 15)
• Time and day of week needs to be set
• At any time the temperature may be adjusted up or down
Flame control mode
Allows you to set your preferred ame setting and override the set temperature—your heater
will not automatically turn itself off (unless the room exceeds 40 °C).
To activate the ame mode:
1. Turn the controller on (PWR and OK).
2. Press the A/M button until the MANUAL or AUTO symbol disappears from the bottom of the
LCD.
3. The LCD will display the following. Use the UP and DOWN button to adjust the ame setting
(seven ame stages in total). When using for the rst time, the controller will default to F1
(lowest setting), and then default to the last selected ame setting when used again.
Flamemode, nothing will be displayed in this window when
operating in ame mode.
A/M PWRT P
DOWN
UP
OK
Flamesetting,ame symbol will correspond to ame setting
selected. F7-F1 (highest to lowest).

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Programming your controller
Settingtheclock The clock must be set before the programmed timers will operate.
1. With the controller (heater) off, press ‘T’ for two seconds.
2. Using the ‘UP’ and ‘DOWN’ buttons, adjust the hours to the correct
time. Ensure you have the correct time of the day (AM/PM). Press ‘OK’
to accept.
3. Repeat process to adjust the minutes and day of the week.
A/M PWRT P
DOWN
UP
OK
Each day of the week can be programmed for four periods, making a total of 28 programmed
periods. Week settings available:
MO TU WE TH FR MO TU WE TH FR SA SU SA SU MO TU WE TH FR SA SU
A weekday program can be set so the program is used Monday to Friday. Similarly, a weekend
program can be set for Saturday to Sunday.
Factorydefault
settings
(Mon-Sun)
If you do nothing to change the programming the default settings (shown
below) would be available if you set it to automatic mode. When in this
setting, the heater will automatically turn itself on and off depending on
the temperatures set (similar to an air conditioning unit).
For example:
If the room temperature at 1am falls below 15 °C, the heater will turn on
and stay on until the room temperature increases above 15 °C.
TimePeriod StartTime Temperature°C
Period 1 6.00 am 20 °C
Period 2 8.30 am 15 °C
Period 3 5.00 pm 21 °C
Period 4 10.30 pm 15 °C
If you would like to stop the heater from coming on at all, for example,
during the night and before period 1, you can reduce the temperature
setting using the DOWN button until –– °C is reached. This means no set
temperature has been programmed, and your heater will stay off until the
next period setting.
For example:
TimePeriod StartTime Temperature°C
Period 1 5.30 am 20 °C
Period 2 8.00 am 15 °C
Period 3 5.30 pm 20 °C
Period 4 11.30 pm –– °C
To revert back to the default settings, press the following sequence of
buttons, P > T > T > DOWN.

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Programming your controller
Tobegin
programming
With the controller off, press and hold the ‘P’ button for two seconds to
initiate programming. The LCD will display ‘PROG’, ‘Pd’ and the time at
which the controller is currently set will ash. Period 1 can now be set.
Settingtheday
oftheweek
1. Press and release the ‘UP’ or ‘DOWN’ button to change the day of the
week. Scrolling order is as follows:
MO TU WE TH FR MO TU WE TH FR SA SU SA SU MO TU WE TH
FR SA SU
2. To accept the selected day(s) of the week press ‘OK’
Settingthe
periodstarting
time
1. After setting the day the AM/PM settings will ash. To set the P1
starting time, press and release the ‘UP’ or ‘DOWN’ button for the hour
setting. Ensure that the AM/PM is set correctly.
2. To accept press ‘OK’.
3. The minute setting will now ash, adjust as in step 1 and press ‘OK’ to
accept.
Settingthe
temperature
1. After setting the time period the temperature will ash. Press and
release the ‘UP’ or ‘DOWN’ button for two seconds to adjust.
2. To accept press ‘OK’
Period 1 is now set for the day(s) of the week you have chosen. The LCD
will display P2 to indicate Period 2 which can now be set for the same
day(s) of the week. Repeat programming process for remaining periods.
If you want to check what has been programmed, press ‘P’ for two seconds and select ‘OK’
continuously to cycle through the settings for each period.

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Operation using the controller
Turningonand
off
Press the ‘OK’ and ‘PWR’ button at the same time to ignite the heater. This
is a safety feature to reduce the chance of young children being able to
turn on the unit.
The unit rst lights to pilot and then after a period switches to the high
setting.
To turn off press and release the ‘PWR’ button.
Changebetween
manual,
automatic,and
amemode
Press and release the ‘A/M’ button.
Changingthe
temperature
The Symmetry RDV3610 has seven stages of temperature/ame
modulation which can be changed using the ‘UP’ and ‘DOWN’ buttons.
Your temperature control range is 7*-32 ˚C.
There is also a setting before 7 ˚C that is –– °C. This means no set
temperature has been programmed (p. 15).
Ifthe
controllerisnot
synchronised
The wireless controller will be factory set so synchronising will only be necessary if there is an
error or if the controller has been purchased separately. Synchronising involves the wireless
controller sending a signal to the re so that it can memorise the certied frequency that it
operates on.
Only perform if the wireless controller is not synchronised (Symmetry
RDV3610 will not operate when any of the functions are selected on the
controller).
With the controller off, press the following sequence of buttons:
P > T > T > UP
The LCD display will show ‘CL’ (Code Learn) for two seconds then return
to the normal OFF state display. During this time a special code will be
transmitted by the RF controller to the Symmetry RDV3610.
*This does not indicate cooling functionality. The lower temperature range is in colder
climates where room temperatures could fall below 7 ˚C.
Changebetween
°Cand°F
The thermostat display can be set to °C or °F. The default is °C.
With the thermostat off, press the following sequence:
P > T > T > A/M

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Operation without the controller
If you lose your controller or the batteries go at after starting, you can still operate your unit.
Press and release the ON/OFF button. This will start the electronic spark and the Power LED
will be permanently illuminated. The pilot will ignite rst and then automatically go to the high
setting (stage four modulation). Pressing the ON/OFF button again will turn the unit off.
Under gas failure conditions, the appliance will go into lock out after sparking for one minute.
Under lock out the Power LED will remain illuminated. To start the appliance again, press and
release the ON/OFF twice after gas supply resumes.
In the event of a power failure the Symmetry RDV3610 will turn off and will need to be
manually turned on again when power is restored. This is a safety feature.
Remote sensor receiver
Red power
LED ON/OFF button
RDV36

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Troubleshooting
Symptom Cause Solution
Burner will not light No power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Ensure power cord is plugged in and turned on
Ensure gas supply is turned on
Re-ignite after power is restored
Purge air—installer to do
Repeat ignition steps
Smell of gas Leaking gas Turn off gas at meter or LPG cylinder and call installer
Small soot deposit on
logs
Normal operation No action required
Severe soot deposits
forming on logs or
glass
Inadequate ue system, incor-
rect gas pressure or log mis-
alignment
Contact a Rinnai Service Centre
Condensation on glass Normal operation Allow heater to warm up and condensation will
disappear
Streaky lines on glass Normal operation Clean glass
Fire comes on at the
wrong time
Program not set correctly Check program periods and AM/PM is correctly set on
controller
Controller display
blank
Flat batteries Check batteries are in place correctly or replace with
new batteries
Heater keeps turning
itself off
Set room temperature has been
reached
Normal operation, heater has turned off as the room
has reached the set temperature. If you wish to
override this and have the heater continually on, revert
to ame mode, or increase set temperatures (maximum
32 °C).
During installation there will be an initial burning in period where some smoke and smell may
be experienced. This is a normal part of the operation.
The appliance is tted with an overheat safety switch. Under overheating conditions this switch
will shut off the appliance. If the appliance shuts off repeatedly servicing may be required.

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Abnormal ame pattern
Each Rinnai Flame Fire has a distinct ame pattern. This should look the same every time you
start your re, after an initial warm up period of approximately 20 minutes.
Abnormal ame performance and/or pattern can indicate a problem with your re, such as
blocked gas injectors or articial logs/burn media have shifted from when the re was rst
installed. There are some warning signs that could indicate a problem.
• Unusual smell from the appliance
• Continued difculty or delay in establishing a ame
• Flame appears either very short or very long
• Flame only burns part way across the burner
• Severe soot building up on the inside of the glass door
If any of the above signs occur, please call Rinnai to discuss.
Normal Abnormal