Rinnai Ember Series User manual

Ember
Operation guide
Gas fires, like cars, require regular maintenance and servicing. For reliable
operation Rinnai gas fires should be serviced every two years, including
inspection of the flue system.

Appliance must be installed with a Rinnai approved flue system.
This appliance shall be installed in accordance with:
- Manufacturer’s installation instructions
- AS/NZS 5601 Gas Installations
Installation, servicing and repair shall be carried out only by authorised
personnel.
Please retain this manual for future reference.
Warning
Improper installation, adjustment, alteration, service or maintenance
can cause property damage, personal injury or loss of life.
For more information about buying, using, and servicing
of Rinnai appliances call: 0800 RINNAI (0800 746 624).
Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
Phone: [phone], Fax: [phone]
Email: [email protected].nz
Web: www.rinnai.co.nz
www.youtube.com/rinnainz
www.facebook.com/rinnainz
Important:

cnt:
About your Rinnai Ember............................... 4
Operation using the remote......................... 6
Clearances from combustibles..................... 8
General information........................................ 9
Servicing ............................................................. 10
Safety................................................................... 11
Abnormal flame pattern................................. 12
Error codes ........................................................ 13
Troubleshooting............................................... 14
Installation checklist........................................ 16
Installer details .................................................. 16
Limited Warranty .............................................. 17

4 | Ember Operation Guide: 12889-A 01-17
About your Rinnai Ember
Frame options to suit
Four frame options to suit different installations and decors.
Located on the lower right corner of the outer frame.
This houses the On/Off button and also the standby
LED indicator.
* Control panel drawing shows the Ember 600 model
RDV600
Congratulations on the purchase of your Rinnai Ember gas fireplace. We hope
you love this product as much as we do, and on the off chance that something
does go wrong, or if you need help, we’re only a phone call away.
Infra-red remote
control
The remote emits
an infra-red signal.
It must be aimed at
the receiver window.
Normal operating
range is up to 7 m.
Please note; range
can be affected by the
angle at which you are
aiming the remote.
Some fluorescent lights
may interfere with the
transmission of the
remote signal—change
your operating position
if this occurs.
Infra-red remote receiver window
and ignition indicator
Will beep when it receives a signal
from the remote and flash green
during the ignition process.
Power On / Off (control panel)
Push to turn on and off.

Ember Operation Guide: 12889-A 01-17 | 5
How the Rinnai Ember starts
By pressing the power button ‘On’ the fire will start the ignition sequence.
Ignition sequence:
1. When the On/Off button is pressed on the control panel, the infra-red receiver window will
pulse green and the Ember glow effect will come on.
2. The ignition sparker will operate, and as soon as a spark is sensed gas will flow to the main
burner.
3. When the main burner establishes a flame, the heater will automatically modulate between
the burner settings to achieve and maintain the default set temperature of 22 °C*.
Do not unplug or turn off the mains power supply to the fire as this will stop the convection fan
from cooling down the unit. The convection fan operates for several minutes after the fire has
been turned off.
Power cut or power disruption
If the power is disrupted while the Ember is operating, once the power has been restored the
fire will go into power failure mode, the LED indicator will flash red, and there will be flashing
zeros in the error display window in the lower left hand side of the frame, refer image on p. 13.
The error will show through two narrow cutouts—you will need to walk up to the fire and look
down to see these.
To reset the fire, press the On/Off button on the control panel or remote control twice to turn
the fire back on.
* The Ember modulates the flame and heat output to try and maintain the default temperature setting of 22 °C. If the
room temperature starts to climb above 22 °C the Ember will modulate to it’s lowest flame and fan setting, but will not
turn off. Depending on the size of the room this could mean the room temperature could steadily rise.
Position of your Rinnai Ember on a wall
The Ember looks and performs best when installed close to the floor. If the unit is installed
higher up the wall the movement of air from the convection fan, depending on the room
configuration, could create draughts.
Wall surface above the fire
The temperature of the wall surface directly above the appliance may get warm and discolour
paint finishes or distort vinyl wall coverings. For durability of surfaces, please contact the
manufacturer for their specification.

6 | Ember Operation Guide: 12889-A 01-17
Operation using the remote
For the remote control functions to be available, the appliance On/Off button
must be in the On position.
Signal transmission to the unit
The unit will beep and flash to confirm the
settings have been received from the remote.
Lost or misplaced remote
If you misplace the remote the fire can still
be used, albeit in a limited capacity, by using
the power On/Off button on the lower
right hand corner of the outer frame. The
fire will automatically modulate between
flame settings to maintain the default set
temperature of 22 °C.
Remote - safety
Keep the remote away from
young children. Also ensure they
can’t access the batteries—they
can become a choke hazard and
potentially life-threatening if
swallowed.
Breakage of the plastic housing could expose
sharp edges—replace the remote if this
occurs.
Avoid getting the remote wet as water entry
will damage the remote.
Batteries
The remote uses two Lithium cell CR2450
batteries. Never mix old and new batteries.
The remote will be supplied with the batteries
already inserted, pull the clear tab to activate
(OH, meaning OK, will flash on the display).
This will also occur when the batteries have
been replaced.
Remove the batteries if the remote is not
going to be used for a long time. This will
help avoid damage from leaking batteries. If
leakage has occurred the remote will need to
be replaced as leaking chemicals could be a
risk if touched or ingested.
Changing the batteries
• Removetheback
Slide your fingernail under the bottom
corner and along the base, and gently pry
apart. With some coaxing the cover will
pop off. Patience required, remember it’s
designed so little fingers cannot easily
access the batteries.
• Unscrewtheblackretainingbridge
Undo the two small screws holding the
black retaining bridge between the two
batteries.
• Replacethebatteries
The batteries can only be inserted one
way—printed side facing up as shown on
the next page. The battery contact edges
can be sharp, take care when replacing the
batteries.
• Replacetheblackbridgingplate
Ensure you replace the black bridging
plate as this will reduce the risk of young
children getting access to the cell
batteries.
WARNING
Pull-tab
Remove back cover by prising
apart from the bottom first

Ember Operation Guide: 12889-A 01-17 | 7
Flame and heat setting
Once the fire is turned on the
flame setting defaults to level five
(on high). Use the up and down
buttons to control the height of
the flame and heat output.
The relationship between the flame
height and fan speed is preset and
cannot be adjusted. The Ember has
five flame and fan settings:
Flame height Fan speed
1 low
2 low
3 low
4 high
5 high
Room temperature display
Displays the room temperature* (at
the point of the remote) and low
battery symbol if the batteries need
changing.
The back light will stay on for
approximately five seconds.
Constant activation will shorten
battery life.
* Checks the room temperature every minute.
Black retaining bridge
Safety device that needs to be
removed before replacing the
batteriesDO NOT DISCARD, this
MUST BE put back on.
Temperature sensor position
The room temperature is
determined by a temperature
sensor located in the bottom of the
remote. Please be aware the sensor
will be affected by direct sunlight,
draughts, and body temperature
(your hand).
Turning on and off
This button switches the fire on and
off. For it to work the power button
on the fire must be ON.
Pry point for removing the
back cover
Gently pry open the back cover
from the base of the remote
Battery retainer

8 | Ember Operation Guide: 12889-A 01-17
Clearances from combustibles
The clearances listed below, measured from the edgeoftheglass, are
minimum clearances unless otherwise stated.
While the heater is operating
The appliance must not be installed where
curtains or other combustible materials could
come into contact with the fire. The 400 mm
side clearance includes side walls. The 1000 mm
clearance is in front of the fire.
Floor protection
Heat emanating from this fire may over time
affect the appearance of some materials used
for flooring, such as, carpet, vinyl, cork or
timber. This may be amplified if the air contains
cooking vapours or cigarette smoke. To avoid
this occurring, it is recommended that a mat be
placed in front of the appliance.
Mantels and surrounds
Combustible mantels and surrounds require
clearance from the unit to minimise the
risk of fire. Mantels and surrounds, made
of combustible materials such as wood,
are allowed providing they are outside the
minimum clearances shown.
Hearths
A hearth is not necessary but can be used for
decorative purposes or protection of sensitive
flooring if required. A hearth must not obscure
the front of the fire or obstruct the fire in any
way (including the frame around the fire).
TV installation above the fireplace
The Ember has a fan that distributes warm air
from the top of the appliance out into the room.
As warm air is dispersed outwards, as opposed
to directly upwards, installation of a TV may be
an option.
Generally the bottom of the television recess
should be at least 400 mm above the fire. Please
check with the television supplier to check
clearances. Some television manufacturers have
warranty conditions that state a television is not
to be installed above a fireplace.
For further information, please contact Rinnai
or refer to the installation guide, which includes
a TV installation diagram.
AMantel needs to be a min. of 400 mm away from the
edge of the glass.
B Max. mantel depth at 400 mm (A) is 250 mm max.
CSurround needs to be a minimum of 400 mm away
from the edge of the glass.
For every 50 mm of added mantel depth there must be
an additional 100 mm of clearance from the edge of the
glass. For example:
Mantel depth
A
: clearance required
300 mm 500 mm
350 mm 600 mm
400 mm 700 mm
400 mm
400 mm 400 mm
1000 mm
A
c
B- mantel depth

Ember Operation Guide: 12889-A 01-17 | 9
General information
Before operation please read these instructions to get an overview of how to
operate, maintain and service your Rinnai gas fire.
Care and maintenance
All external surfaces of the fire can be cleaned
using a soft damp cloth and mild detergent.
Do not use solvents and do not attempt to
clean the fire while it is hot or operating.
Electrical connection
The Ember is fitted with a 1.5 m power cord
and 3-pin plug. The power cord passes
through a slot in the back left hand corner of
the appliance.
The connection is either direct wired* or
connected to a power point within the cavity.
This must be connected to a dedicated
earthed power point. The electric isolation
switch must be accessible after the appliance
has been installed.
The fire must not be located immediately
below a socket outlet (potential fire hazard).
If the supply cord is damaged, it must be
replaced by a licensed tradesperson. This
must be a genuine replacement part available
from Rinnai.
Installation by a licensed tradesperson
Only a licensed tradesperson can install,
adjust, maintain, and service this gas fire.
Any work carried out by a non-licensed
tradesperson is illegal and will void any
warranty.
Installer handover
Ensure your installer talks to you about the
use and care of this appliance, and that you
understand these instructions. The installer
also needs to complete the appliance
installation checklist and installer details, and
leave this guide with you.
Safety devices
Your Rinnai Ember has the following safety
devices; flame failure sensing system, pressure
relief, overheat safety switch, air temperature
sensor, thermal fuse, overcurrent fuse, and a
spark detector.
Soot deposits
Small soot deposits inside the heater or glass
is normal. Significant soot build-up however is
not normal and will require a service call. Refer
to the troubleshooting section for further
information.
Environmental
The Rinnai Ember is
manufactured from a number of
recyclable materials. At the end
of its useful life please consider
what parts could be recycled,
for example scrap metal.
* Consult a qualified electrician if direct wiring is required as it must comply with AS/NZS 5601 and AS/NZS 3000 and other
relevant local regulations

10 | Ember Operation Guide: 12889-A 01-17
Servicing
Servicing and repair should only be carried out by
authorised personnel.
If your appliance needs maintenance or servicing,
please call Rinnai (0800 746 624).
For reliable operation Rinnai gas fireplaces should
be serviced every two years, including inspection
of the flue system. If they are in a particularly dusty
environment or subject to excess lint, for example
dog hair, or where there are newly laid carpets, then
annual servicing would be beneficial.
Regular maintenance and servicing is not covered by
the Rinnai warranty.
Do not attempt to carry out any service work other than that mentioned in the troubleshooting
section. If you have any other faults or problems, please refer to your installer or contact Rinnai.
Rinnai has a maintenance, service and spare parts network with personnel
who are fully trained and equipped to give the best advice on your Rinnai
appliance.

Ember Operation Guide: 12889-A 01-17 | 11
Safety
Important
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible for
their safety.
- The heater must not be used or operated if any part of the appliance is damaged
- Do not place articles on or against this appliance
- Do not use or store flammable materials near this appliance
- Do not spray aerosols in the vicinity of this appliance while it is in operation
- Do not modify this appliance
Do not restrict warm air
discharge by placing articles in
front of the appliance.
This appliance must not be
used for any other purpose
other than heating.
Children should be supervised
at all times to ensure they do
not play with the appliance.
Hand or body contact with the
appliance must be avoided.
Do not allow anyone to sit,
lean or sleep directly in front
of the appliance.
Do not allow curtains or other
combustible materials to
come into contact with the
appliance.
Do not unplug the appliance
while it is operating. Do not
use power boards or double
adaptors to operate this
appliance.

12 | Ember Operation Guide: 12889-A 01-17
Abnormal ame pattern
Each Rinnai flame fire has a distinct flame pattern. This should look the same
every time you start your fire, after an initial warm up period of approximately
20 minutes.
Abnormal flame performance and/or pattern
can indicate a problem with your fire, such
as blocked gas injectors, or shifting of burn
media.
There are some warning signs that could
indicate a problem.
- Unusual smell from the appliance
- Continued difficulty or delay in
establishing a flame
- Either very short or very long flames
- Flame only burns part way across the
burner
- Severe soot building up on the inside of
the glass1.
If any of the above signs occur, please contact
Rinnai.
1Appliances incorporating a live fuel effect, and designed to operate with luminous flames, may exhibit slight carbon
deposits—this is normal.
Normal flame pattern
Abnormal flame pattern

Ember Operation Guide: 12889-A 01-17 | 13
Error codes
The Ember has self diagnostic electronics that monitor the appliance during
start up and operation. Should a fault occur the heater will shut down. The
fault that has caused the shut down will be indicated by a pair of flashing
numbers in the error display window in the lower left hand side of the frame.
The error will show through two narrow cutouts—you will need to walk up to
the fire and look down to see these.
Error
code
Likely cause Suggested solution
00 Mains power failure
Reset the fire, press the On/Off button on the control
panel or remote control twice to turn the fire back on.
11 Ignition failure Check the gas supply is turned on. Turn the heater OFF
then ON again. If the problem continues a service call
will be required.
12 Incomplete combustion As above.
14 Overheat safety device Service call.
16 Room overheat Lower room temperature to below 40 °C.
31 Room temperature sensor faulty Service call.
32 Overheat temperature 1 sensor faulty Service call.
33 Overheat temperature 2 sensor faulty Service call.
53 Spark sensor faulty Service call.
61 Combustion fan motor faulty Service call.
70 Model error Incorrect PCB for model, service call.
71 Solenoids faulty Service call.
72 Flame detection circuit fault Service call.
73 Communication error Service call.
Ember - top view of frame, looking down
Error codes will show through
these slots in the frame
Infra-red remote receiver
window and ignition indicator

14 | Ember Operation Guide: 12889-A 01-17
Troubleshooting
Check the following information before making a service call as some performance
characteristics of the Ember are a normal part of operation. If you are still unsure or
concerned after reading this section, please contact Rinnai on 0800 746 624.
During installation there will be an initial burning in period where some smoke and smell may
be experienced, this could last for a couple of hours— this is a normal part of the operation.
The appliance is fitted with an overheat safety switch which will shut off the appliance. If the
appliance shuts off repeatedly servicing may be required.
Using the heater for the first time, or after a long period of non use
Ignition may not occur the first time it is operated due to air in the gas pipes. If ignition does
not occur the unit will switch off automatically. Try operating the heater again if this occurs.
The heater may make noises after ignition or switching off. This is due to the expansion and
contraction of the internal components—this is normal. The heater will not ignite if the On/
Off button is pressed straight after the heater has turned off. It will take approximately
20 seconds before the unit will switch on again.
What’s happening Explanation and/or possible solution
Unusual smells
Smoke or strange smells are produced when first
operating the appliance after installation.
This is caused by grease, oil, or dust within the
appliance. This will stop after a couple of hours.
Smell of gas Have you been painting? Have new carpets
been laid? Have you been cooking with spices?
If yes to any of the above, then this is normal as
these odours will mix with the warm air to emit
an unusual smell—this will dissipate over time.
There could be a leak. Turn off the gas at the
meter or LPG cylinder and call your installer.
Unusual sounds
Clicking noises when the heater starts or stops,
or changes to a higher or lower setting.
This is expansion and contraction of the heat
exchanger and is a normal part of operation.
Clunking noise when the thermostat operates. This is the sound of the gas valve opening and
closing to regulate the flow of gas.
Soot marks and condensation on the glass
Small soot deposit on logs or stones. Normal operation, no action required.
Severe soot deposits forming on logs, stones, or
glass
Inadequate flue system, incorrect gas pressure
or incorrect installation of burn media. Contact
a Rinnai Service Centre.
Condensation and/or water marks on the glass Normal operation. Condensation should
disappear once the fire has warmed up.
U-oh!

Ember Operation Guide: 12889-A 01-17 | 15
What’s happening Explanation and/or possible solution
Performance problems
Warm air not coming from heater when it starts The fan starts automatically after a short delay.
This is to allow the appliance to warm up,
helping avoid cold draughts.
Fan continues to run after the heater is turned
off.
This is to remove residual heat from within the
appliance. This stops once the unit cools down.
Fire will not light when switched on Ensure the power cord is plugged in and turned
on. Ensure gas supply is turned on.
Unit stops during operation Possible power failure, or gas supply may have
been turned off.
Remote problems
Remote control doesn’t work Unit not plugged in properly or has been turned
offplug in power cord or press On/Off button.
Remote lock-up due to signal being out of
range, incorrectly aimed at unit or obstructed.
No display on remote. Batteries may be flat, change batteries.
Possible error codes* on remote when batteries are activated or changed:
F1 displays on remote Assembly fault, remote will not respond to
movement—accelerometer not communicating
with the main processor correctly. Contact
Rinnai.
F2 displays on remote Room temperature outside 5-45 °C, or
temperature sensing circuit has failed, which
may indicate an assembly fault. Contact Rinnai.
* Unlikely to occur, but possible if there has been an assembly fault or failure with the remote.

16 | Ember Operation Guide: 12889-A 01-17
Installation checklist
The installer must complete the installation checklist below and make sure
this guide is left with you. They must also instruct you about the use and care
of the appliance, and ensure you understand the safety instructions.
Checklist
FAppliance positioned in a suitable location (clearances, mantels, surrounds etc.).
FRinnai flue system installed and tested to ensure effective draw.
FGas pressure checked and set according to the data plate.
FBurn media installed as per instructions.
FAppliance tested for correct operation and to ensure no gas leaks.
FCustomer instructed on operating procedure and safety requirements.
FCustomer advised to service the heater every two years.
Installer details
Company name:
Installer name:
Address:
Phone: Mobile:
Certificate of compliance number for installation:
Signed: Date:

Ember Operation Guide: 12889-A 01-17 | 17
Limited Warranty
Rinnai brings you peace of mind with a:
Terms and conditions
1. During the 24 month period from date of purchase and subject to clauses 2 and 3 below, Rinnai
New Zealand Limited (“Rinnai”) will, at its own discretion, either replace or repair any defective
product at no charge to the customer.
2. This warranty covers manufacturing defects only. This warranty will not apply if (for example)
the product has been improperly installed or is otherwise installed contrary to manufacturer’s
recommendations, has been damaged during or after installation, has not been operated in
accordance with operating instructions, or has been subjected to damage or abuse beyond that
expected from conditions of normal use.
3. Warranty claims may be invalid if not accompanied by details of the installing or supervising gas
fitter’s registration number and the gas fitting certification number.
4. This warranty commences from the date of purchase. Proof of purchase is required at the time of
any warranty claim.
5. Servicing of the product is to be carried out by a Rinnai authorised service centre.
All Rinnai appliances meet or exceed the safety standards required by New Zealand gas and
electrical regulations. The company is constantly improving its products and as such specifications
are subject to change or variation without notice.
2 Year minimum warranty

18 | Ember Operation Guide: 12889-A 01-17
Purchase details
Please keep these details in a safe place for future reference.
ATTACH YOUR PROOF OF
PURCHASE HERE:
Retailer:
Retailer address:
Date of purchase:
Product details:
Record your purchase details below

Register your Ember online at www.rinnai.co.nz/register/
Register your Ember online

Rinnai.co.nz
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0800 746 624
http://www.youtube.com/rinnainz
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Ember Operation Guide: 12889-A 01-17