Risco WiComm Pro User manual

WiComm Pro
Model: RW332M
Installation Manual

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Important Notice
This guide is delivered subject to the following conditions and restrictions:
This guide contains proprietary information belonging to RISCO Group. Such information
is supplied solely for the purpose of assisting authorized WiComm Pro system installers.
No part of this document or its contents may be used for any other purpose, disclosed to
any person or firm, or reproduced in any form whatsoever, without the express prior
written permission of RISCO Group. The information contained herein is for the purpose
of illustration and reference only. Information in this document is subject to change
without notice.

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Table of Contents
CHAPTER 1: INTRODUCTION...........................................................................................1
MAIN FEATURES AND BENEFITS................................................................................................1
Robust and Full-Featured System .................................................................................2
WICOMM PRO ARCHITECTURE ................................................................................................3
Traditional.....................................................................................................................3
Cloud Communication...................................................................................................3
Parallel Communication ..........................................................................................................3
Back-up Communication .........................................................................................................4
COMMUNICATION CHANNELS ..................................................................................................4
GSM/GPRS.....................................................................................................................4
IP/Wi-Fi .........................................................................................................................4
MONITORING STATIONS .........................................................................................................4
CONFIGURATION SOFTWARE....................................................................................................5
Video Verification with IP Camera ................................................................................5
Snapshot Follow Event ..................................................................................................5
PRODUCT SPECIFICATION ........................................................................................................6
SAFETY PRECAUTIONS ............................................................................................................7
CHAPTER 2: TYPICAL SYSTEM COMPONENTS..................................................................8
CHAPTER 3: DESCRIBING AND USING THE MAIN PANEL ...............................................10
WICOMM PRO MAIN COMPONENTS ......................................................................................10
Main Panel LEDs..........................................................................................................12
Communication Modules ............................................................................................13
GSM/GPRS...................................................................................................................13
IP .................................................................................................................................13
Wi-Fi............................................................................................................................14
Installing Communication Modules ............................................................................15
CHAPTER 4: INSTALLING THE WICOMM PRO ................................................................16
INSTALLING THE MAIN PANEL ................................................................................................16
Mounting Guidelines...................................................................................................16
Wall-Mounting the Main Panel...................................................................................16
CHAPTER 5: INSTALLER PROGRAMMING ......................................................................19
PROGRAMMING METHODS ...................................................................................................19
Configuration Software...............................................................................................19
Allocating Installer Temporary Keypad .......................................................................19
Allocating the Customer’s Panda/LCD Keypad ...........................................................21

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Accessing the Installer Programming Menu ...............................................................21
WIRELESS DEVICE ALLOCATION OPTIONS .................................................................................22
Quick Device Allocation at the Main Panel .................................................................23
Wireless Device RF Transmissions...............................................................................24
Device Allocation using the Wireless LCD Keypad.......................................................25
RF Allocation Method............................................................................................................25
Serial Number Method..........................................................................................................25
Allocating Devices with the Configuration Software...................................................26
RF Allocation .........................................................................................................................26
Code Allocation .....................................................................................................................26
Clearing Device Allocation ..........................................................................................27
Clearing a Device Allocation from the Installer Keypad ........................................................27
Clearing a Device Allocation with the Configuration Software .............................................27
Clearing All System Device Allocations with the Configuration Software .............................27
ESTABLISHING COMMUNICATION TO THE RISCO CLOUD.............................................................28
IRISCO APP .......................................................................................................................29
ACCESSING THE WEB APPLICATION .........................................................................................29
CHAPTER 6: PROGRAMMING THE INSTALLER MENUS ..................................................30
DESCRIBING INSTALLER KEYPAD BUTTONS ................................................................................30
ACCESSING THE MAIN INSTALLER MENUS ................................................................................30
PROGRAMMING MENU ........................................................................................................31
System.........................................................................................................................31
Timers....................................................................................................................................32
Controls.................................................................................................................................34
Labels ....................................................................................................................................44
Sounds...................................................................................................................................45
System Settings .....................................................................................................................46
Service Information...............................................................................................................47
Firmware Update ..................................................................................................................47
Picture Server........................................................................................................................48
Radio Devices ..............................................................................................................49
Allocation ..............................................................................................................................49
Modification.......................................................................................................................... 49
Zones.................................................................................................................................50
Parameters....................................................................................................................50
Alarm Confirmation.......................................................................................................66
Soak Test .......................................................................................................................66
Zone Crossing ................................................................................................................67
Remote Controls / Key Fobs..............................................................................................68
Wireless One-Way Key Fob Parameters........................................................................68
Wireless Two-Way Remote Control Parameters...........................................................69
Controls.........................................................................................................................70
Parent Control...............................................................................................................70

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Keypads.............................................................................................................................71
Parameters....................................................................................................................71
Controls.........................................................................................................................72
Sirens.................................................................................................................................73
I/O Wireless Expander....................................................................................................... 74
Wired Zones ..................................................................................................................74
Output Parameters........................................................................................................76
X-10 Outputs .................................................................................................................81
Parameters....................................................................................................................81
Identification.........................................................................................................................82
Codes...........................................................................................................................83
User.......................................................................................................................................83
Codes: User Codes.................................................................................................................83
Parameter .............................................................................................................................83
Grand Master ........................................................................................................................84
Installer .................................................................................................................................84
Guard ....................................................................................................................................84
Code Length ..........................................................................................................................84
DTMF Code............................................................................................................................85
Parent Control.......................................................................................................................85
Communication...........................................................................................................85
Method .................................................................................................................................85
GSM...................................................................................................................................85
IP .......................................................................................................................................89
Monitoring Station................................................................................................................92
Configuration Software.........................................................................................................99
Follow-Me ...........................................................................................................................101
Define Follow Me ............................................................................................................102
Cloud ...................................................................................................................................106
TESTING MENU.................................................................................................................108
Main Unit ..................................................................................................................108
Zone ..........................................................................................................................109
Remote Control .........................................................................................................110
Keypad ......................................................................................................................110
Siren ..........................................................................................................................111
GSM...........................................................................................................................112
IP Unit .......................................................................................................................112
UO Unit .....................................................................................................................113
ACTIVITIES MENU..............................................................................................................113
FOLLOW ME MENU...........................................................................................................115
CLOCK MENU ...................................................................................................................115
EVENT LOG MENU.............................................................................................................116
MACRO MENU .................................................................................................................116

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Macro Keys................................................................................................................116
Activating a Macro....................................................................................................117
APPENDIX A: REPORT CODES................................................................................118
APPENDIX B: INSTALLER EVENT LOG MESSAGES ..................................................123
APPENDIX C: REMOTE FIRMWARE UPGRADE.......................................................128
APPENDIX D: INSTALLER PROGRAMMING MAPS..................................................133
APPENDIX E: WICOMM PRO CERTITICATIONS......................................................143
EN 50131 &EN 50136 COMPLIANCE.................................................................................143
SIA CP-01 COMPLIANCE ....................................................................................................146
RED COMPLIANCE STATEMENT............................................................................................148
RISCO GROUP LIMITED WARRANTY............................................................................149
CONTACTING RISCO GROUP .......................................................................................149

Page 1
Chapter 1: Introduction
The WiComm Pro wireless security alarm system is ideal for installation in any home or
small business environment. It supports RISCO’s extensive range of wireless security and
safety devices, detectors, keypads, remote controls, key fobs, wireless sirens and other
peripheral accessories.
Main Features and Benefits
Connecting the system to a Cloud server enables remote control and remote
configuration of the system, as well as “visual verification” – for monitoring stations
and Web / smartphones users alike –to greatly assist in determining whether an alarm
event is real or false by viewing photos in real-time. This feature can improve the
efficiency of responding agencies and provide increased user-control and enhanced
monitoring of secured premises.
IP / Ethernet and GSM/GPRS communication channels. One can utilize a single
communication channel, both channels simultaneously (using one channel as a backup),
or no communication channel (for audible-only installations)
Wireless 2-way accessories/peripherals, such as the wireless 2-way slim keypad, and
wireless 2-way remote control with “rolling code” code protection, key-lock, as well as
send-command and receive-command functions with LED indication
Easy enrolling of wireless peripherals at the main panel or via the installer keypad or
via Configuration Software. Remote enrolling of wireless peripherals can be performed
according to device ID,or by RF allocation.
Programming using Configuration Software or the installer keypad
Ability to combine both one–way and two-way transmitting devices in the same system
Separate main panel that can be hidden for higher security
Input/output (home automation) capability

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Robust and Full-Featured System
Detectors /
Visual Verification
•Using up to 8 PIR
detector / cameras –also
“pet friendly” models
•False alarm reduction
•2-way and 1-way
wireless detectors that
can be combined in the
same system
•Image capturing and
transmission via
detector model with
camera (“visual
verification”)
Monitoring Station
•Remote programming,
diagnostics, and
communication test
•Report up to 3
Monitoring Stations
•Encrypted GPRS and IP
communication
•MS polling through
GPRS network
•Flexible configuration
for “split report”
scenarios
Communication
•Flexible communication
over GSM/GPRS, IP
•Backup capability
between the
communication methods
•Supports major
reporting formats
•Cloud-based
•For smartphone app &
Web application users
Installer Programming &
Device Allocation
•Local / remote
programming using
Configuration Software
•Full programming using
installer keypad
•Flexible device
allocation (enrollment)
by serial ID serial
number or by RF
allocation
•Keypad programming
menu adjusted to
existing hardware
Wireless 2-Way
Slim Keypad
•S.O.S. / panic, 2-way
communication
emergency function)
•Model available with
Proximity (tag reader)
VUpoint IPCameras
•P2P - True plug and
Play IP camera
•Various types
•Wi-Fi based
•Live video using App
or Web
Codes
•1 installer code
•1 sub-installer code
•1 grand master code
•32 user codes maximum
•4 authority levels
•Optional 4 or 6-digit
code definition
Zones
•32 wireless zones plus 4
additional zones via
optional Wireless I/O
Expander
•Multiple zone types
•Full zone supervision
Sirens
•Built-in siren on main
panel
•Can be connected to up
to 3 external and internal
wireless sirens
False Alarm Reduction
•Swinger shutdown
•Zone crossing
•Report delays to MS
•Abort alarm feature
•Soak test
•Final exit zone
Follow Me
•Designate up to 16
Follow Me destinations
•Unlimited FM e-mails
from Cloud server
•Follow me messaging
can be defined as, SMS,
e-mail or push
notification over the
cloud
•User control over the
system
•Security code protection
User Operating Tools
•Wireless 2-way remote
controls and key fobs
•Wireless 1-way key fobs
•Wireless 2-way Slim
Keypad
•Self-monitoring from
smartphone
•SMS
•Configuration software
•Web-based application
Wireless Features
•Signal jamming
indication
•868MHz / 433 MHz radio
frequencies
•Programmable
supervision time
•Tamper detection in
transmitters
•Low-battery detection
feature in transmitters
Home Automation
•4 outputs for wireless
I/O expander
•Up to 16 home
automation
(“X-10”) devices –
Outputs can follow
system, partition, zone
or user events
•Outputs scheduled,
auto-activated, or by
user command (SMS,
Web or remote phone)

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WiComm Pro Architecture
Traditional
WiComm Pro can communicate information to monitoring stations (and Follow Me
destinations) through various communication channels, depending on the physical
communication modules installed inside the main panel. Communication can be
established through IP/Wi-Fi, or GSM/GPRS. Communication can be direct or through the
RISCO Cloud.
All methods can be used for:
Reporting events to monitoring stations
Sending automatic notifications to the owner
Remote system programming and maintenance
Owner remote control
Cloud Communication
Wicomm Pro can be constantly connected to a dedicated application server (the “RISCO
Cloud”) via IP or GPRS.
The RISCO Cloud handles all communication between the WiComm Pro system,
monitoring stations and Smartphone/Web users, enabling remote monitoring and control,
as well as a RISCO’s VUpoint video verification solution that utilizes IP cameras:
Cloud communication can be defined as either parallel or back-up.
Parallel Communication
Reporting (event notification) can be sent in parallel through the Cloud and also straight
from the system to the monitoring station and end- users (Follow Me, smartphone and
Web application users) –via the designated communication channel (IP or GSM/GPRS).

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Back-up Communication
Utilizing the Cloud as the main route for communicating (reporting) to the monitoring
station and smartphone / Web application users. If the Cloud fails, the system utilizes the
backup mode to communicate. Either GSM/GPRS or IP can be designated as the primary
communication channel that is connected via the Cloud, and likewise, either GSM/GPRS or
IP can be designated as the “backup.”
Communication Channels
The WiComm Pro system communicates with monitoring stations and/or to designated
contacts (smartphone / Web application users) via IP or GSM/GPRS communication
channels, for the purposes of remote monitoring, system-control and operation (such as
system setting/programming, arming, maintenance, receiving alarm event and status
notification, viewing history log, bypassing detectors, and receiving visual verification).
GSM/GPRS
GSM/GPRS can be used as the primary communication channel, or as a back-up to the IP
communication channel. The GSM /SPRS module support multi channels.
IP/Wi-Fi
Using IP/Wi-Fi as a communication channel enables system communication over a TCP/IP
network. IP/Wi-Fi can be used as the primary communication channel or as a back-up
channel to GSM/GPRS. The GSM /SPRS module support multi channels
Monitoring Stations
Reporting events to monitoring stations can be done via the Cloud (RISCO or OEM
Cloud) or directly from the WiComm Pro system to the monitoring station using the
RISCO IP Receiver. Events can be reported in SIA/IP, SIA and Contact ID monitoring
protocols. In addition, WiComm Pro can send events in SIA IP protocol over TCP/IP to
monitoring stations that have standard IP receivers.

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Configuration Software
The system’s Configuration Software enables remote system setting/programming by the
user or by the monitoring station, via IP. Refer to the documentation for the Configuration
Software.
Video Verification with IP Camera
WiComm Pro supports RISCOs revolutionary, live VUpoint video verification solution
which seamlessly integrates an unlimited number of IP cameras to provide an
unprecedented level of security and live video monitoring capabilities to monitoring
stations and end-users alike. Powered by the RISCO Cloud, VUpoint enables the initiation
of live video streaming on demand from any IP camera which can be viewed directly using
the iRISCO smartphone or Web applications. VUpoint can be configured so that any
detector or event, whether intrusion, safety or panic, can trigger the IP camera. For
verification purposes, users can monitor intrusion events using snapshot images and live
video, and monitoring stations can identify costly false alarms for higher efficiency.
Snapshot Follow Event
WiComm Pro also supports advanced PIR camera functionality to “follow” (capture and
send snapshots) of event activations –other than those of the PIR camera itself –which
occur within the PIR’s partitions. This, together with video verification, enables
comprehensive visual verification capabilities for your system.

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Product Specification
Configuration
Maximum number of partitions
3
Maximum number of wireless zones
32
Maximum rolling-code remote controls / key fobs
8
Maximum wireless 2-way slim keypads
3
Maximum Follow Me numbers
16
Maximum user codes
32
Grand Master, Installer, and Sub-Installer codes
1 each
Maximum events in event log
1000
Maximum alarm sounders (internal/external)
3
Electrical
Electrical power requirement
230VAC, 50/60 Hz 0.6A max. or 14.4VDC, 2.5A
AC power supply cord
Diameter 14mm, conduit 16mm
Safety-approved, in compliance with IEC 60227
DC Connector
DC plug, 5.5x2.1x12mm small magnetic ring
Current consumption (at main panel)
166mA standby
Backup battery (inside main panel)
•Li-Polymer rechargeable battery pack 2350 mAh.
•Max. time to recharge to 80%: 34 hours
Low voltage signal at 7.2 VDC
Operating Temperature
Main panel, wireless PIR detector /
camera
-10°c –55°c (14°F to 131°F)
Physical
Dimension (HxWxD) of main panel
197.5 mm x 152.5 mm x 52 mm
7.78 in x 6 in x 2.05 in
Weight
0.77 kg
Wireless
RF immunity
According to EN 50130-4
Frequency
868.65 MHz, 433.92 MHz (Security)
Camera Frequency
869.525 MHz, 916 MHz, 430 MHz
GSM G2, GSM G3 & GSM G4 Modules (RP512G2, RP512G3, RP512G4)
Current consumption
•Average: 30 mA;Peak: 130 mA

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Power Output
•868.65 MHz, 10mW; 869.525 MHz, 100mW Max
IP Module (RP512IP)
Current consumption
•Average: 60 mA; Peak: 115 mA
Wi-Fi Module (RP51200W)
Current consumption
•Average: 60 mA; Peak: 115 mA
Safety Precautions
WARNING: Installation or usage of this product that is not in accordance with the
intended use as defined by the supplier and as described in the instructional
materials can result in damage, injury or death.
WARNING: Make sure this product is not accessible by children and those for
whom operation of the system is not intended.
WARNING: Customer should never attempt to repair the wireless security alarm
system or component, nor try to open the main panel casing, as doing so could result
in damage, injury or death –customer should always contact your installer /
supplier agent for service.
WARNING: This main panel should be connected to an easily-accessible wall outlet,
so that power can be disconnected immediately in case of malfunction or hazard. If
the unit is permanently connected to an electrical power supply, then the connection
should include an easily-accessible disconnection device, such as a circuit breaker.
WARNING: Risk of explosion exists if a battery is replaced by an incorrect type.
CAUTION: Dispose of used system component batteries according to applicable law
and regulations.

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Chapter 2: Typical System Components
Main panel
Plug in Communication Modules:
Single / Multi channels IP or
GPRS
Wireless 2-way Keypads
Remote control (key fob). 1-way
and 2-way models available
Magnetic door/window contact
(includes sensor and magnet)
PIR motion detector (with or
without camera). A “pet-friendly”
model is also available

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Safety detectors: Smoke,
Wireless Flood Detector and
Sensor
Wireless acoustic Glass Break
Detector
Indoor Wireless Sounder
VUpoint IP Cameras:

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Chapter 3: Describing and Using the Main Panel
WiComm Pro Main Components

Back tamper screw location

Wiring channel for network
cable (shown with cable routed
via hook)

Opening for AC or DC power
cable (cable is installed onto
the back of the panel only
after the mounting bracket is
secured to the wall)

Front access cover

LED indicators

Locking-screws (2)







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AC Power Connection
DC Power Connection
LEARN Button
Used for local allocation of wireless device. To enter local
programming mode, press the button for 5 seconds. The unit beeps
once and enters “Learn” mode. The LEDs light up in Green one
after the other. To exit "Learn" mode short-press the LEARN
button; the unit beeps once and the LEDs stop flashing
RESET Button
Pressing on the RESET button for 20 seconds will reset the
power supply for the main unit (Both AC and battery)
Front Tamper
Switch
Used to indicate tamper alarm when opening the front cover.
RS232 Connctor
Use this connector for local programming using the
configuration software
Dip Switches
OPT1: Future use
OPT2: Future use
PRGM: Enables loading local software updates to the
WiComm Pro.
•ON: software updates to the WiComm Pro can be loaded
•OFF (Default): software updates to the WiComm Pro cannot be
loaded
DFLT: Default jumper: Used when performing the following:
To return installer, sub-installer and grand master codes to
their default factory values. Set this DIP switch to ON,
disconnect all power and then reconnect the power. Note the
code length does not change

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Main Panel LEDs
LED
Color
State
Status
Upper LED
(Power)
Green
On
Powered on
Red
On
Electrical power supply trouble
Orange
On
Low battery
Middle LED
(Status)
Red
On
System armed (Full Arm or Partial
Arm modes)
Rapid
flash
Alarm activation
Slow
flash
System is in entry/exit delay before
disarming/arming the system
Green
On
System is ready
Slow
flash
System is in exit delay with front
door open
Orange
On
System trouble
OFF
System is not ready for arming
Buttom LED
(Communication)
Green
On
GSM/IP communication ok
Slow
flash
GSM/IP connecting
Orange
Slow
flash
GSM/IP fault. Also, if only one
communication mode is used
(which is not a fault)
All 3 LEDs
Orange
Slow
flash
Battery needs replacing (service
mode)

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Communication Modules
GSM/GPRS
The easily-installed GSM/GPRS plug-in module enables system communication over
2G/3G/4G networks for both users and monitoring stations, for event reporting, system
control, and programming. GSM/GPRS can be used as the primary communication
channel, or as a failure back-up for IP communication channel.
GPRS connectivity enables the system to be constantly connected to the RISCO Cloud,
which in turn enables visual verification to end users and monitoring stations alike and
provides end users with system control via the Smartphone and Web applications.
Cloud-connected users can receive real-time push notification messages to Smartphones,
or e-mail notifications.
Without Cloud connectivity, users can additionally control the system using SMS, and can
also be configured to receive event notifications via SMS, and e-mail (in parallel to the
Cloud-based notifications), depending on system configuration. Reporting events to
monitoring stations is via GPRS or SMS (using the RISCO IP Receiver). Events can be
reported in SIA, SIA IP, and Contact ID monitoring protocols.
IP
The easily-installed IP plug-in module enables system communication over a TCP/IP
network. It can be used as the primary communication channel or as a failure back-up for
GSM/GPRS communication channel.
Using IP connectivity, the system can be constantly connected to the RISCO Cloud server,
which enables visual verification to end users and monitoring stations alike and provides
end users with real-time event reporting and system control via the Smartphone and Web
applications. The IP module also enables users to receive e-mail alerts and system status
information.
The IP module supports common format protocols (SIA, Contact ID) to send alerts to
monitoring stations using the RISCO IP Receiver. In addition, the system can send events
in SIA IP protocol over TCP IP to monitoring stations that have standard receivers which
support IP.
The IP module also enables remote programming of the system main panel using the
Configuration Software over an IP line.

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Wi-Fi
To Connect with Wi-Fi
Note: Your Router’s Wi-Fi must be activated for the Control Panel to recognize and
communicate with the Router.
1. To connect via Wi-Fi network, you must select your Router’s Wi-Fi network.
2. Go to Activities –> Wi-Fi screen: available networks appear in a list.
3. Select the desired network and enter the password (if required).