Riverbed SteelHead CX xx70 Series Operating manual

Upgrade and Maintenance Guide
SteelHead
™
CX (xx70, xx55)
SteelHead DX
SteelHead EX (xx60)
SteelHead Interceptor
SteelCentral
™
(xx70)
SteelFusion
™
Core
May 2016

Riverbed Technology
680 Folsom Street
San Francisco, CA 94107
Fax: [phone]
Web: http://www.riverbed.com
Phone: [phone]
Part Number
712-00016-22
© 2016 Riverbed Technology, Inc. All rights reserved.
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other countries.
This product includes Windows Azure Linux Agent developed by the Microsoft Corporation (http://www.microsoft.com/).
Copyright 2012 Microsoft Corporation.
This product includes software developed by the University of California, Berkeley (and its contributors), EMC, and Comtech
AHA Corporation. This product is derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm.
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Rights Reserved.
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For a list of open source software (including libraries) used in the development of this software along with associated
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shall be governed solely by these terms. All other use is prohibited. Riverbed assumes no responsibility or liability for any
errors or inaccuracies that may appear in this documentation.
Part Number
712-00016-22

Upgrade and Maintenance Guide 3
Contents
Preface.........................................................................................................................................................7
About This Guide ..........................................................................................................................................7
Audience ..................................................................................................................................................7
Document Conventions.........................................................................................................................8
Electrostatic Discharge Guidelines..............................................................................................................8
Safety Guidelines ...........................................................................................................................................8
Documentation and Release Notes .............................................................................................................9
Contacting Riverbed......................................................................................................................................9
Chapter 1 - Replacing xx70, Interceptor 9600, and SteelFusion Core 3500 Components .................11
Appliances Included in This Chapter.......................................................................................................11
Required Tools .............................................................................................................................................12
Removing and Installing the Bezel............................................................................................................12
Removing and Installing the Chassis Cover............................................................................................13
Removing the Chassis Cover on 1U and 2U Appliances................................................................13
Installing the Chassis Cover on 1U and 2U Appliances .................................................................15
Removing and Installing the Air Duct......................................................................................................15
Removing and Installing the Air Duct for 1U Appliances .............................................................16
Removing and Installing the Air Duct for 2U Appliances .............................................................17
Replacing Disk Drives.................................................................................................................................19
Replacing Disk Drives in 1U Appliances with 3.5-inch Drives .....................................................19
Replacing Disk Drives in 2U Appliances with 2.5-inch Drives .....................................................23
Replacing Disk Drives in 2U Appliances with 3.5-inch Drives .....................................................25
Replacing Power Supply Units..................................................................................................................29
Replacing an AC Power Supply with a DC Power Supply............................................................30
Replacing Memory Modules......................................................................................................................30
Replacing Memory Modules in 1U Appliances...............................................................................31
Replacing Memory Modules in 2U Appliances...............................................................................33
Replacing Fans .............................................................................................................................................34
Determining Fan Status .......................................................................................................................34

4 Upgrade and Maintenance Guide
Contents
Replacing Fans in 1U Appliances.......................................................................................................35
Replacing Fans in 2U Appliances.......................................................................................................38
Chapter 2 - Replacing CX xx55, EX xx60, DX, and SteelFusion Core Components...........................41
Appliances Included in This Chapter .......................................................................................................41
Required Tools .............................................................................................................................................41
Opening the Bezel........................................................................................................................................42
Removing the Chassis Cover ....................................................................................................................43
Removing the Chassis Cover on the Desktop Appliances .............................................................44
Removing the Chassis Cover on 1U Appliances .............................................................................44
Removing the Chassis Cover on 2U Appliances .............................................................................45
Replacing Disk Drives.................................................................................................................................46
Removing Disk Drives in Desktop Appliances................................................................................47
Replacing Disk Drives in 1U Appliances..........................................................................................49
Replacing Disk Drives in 2U Appliances..........................................................................................50
Replacing Disk Drives in 2U Appliances..........................................................................................52
Replacing Power Supply Units..................................................................................................................54
Replacing Power Supply Units in 1U and 2U Appliances .............................................................54
Replacing Memory Modules......................................................................................................................55
Replacing Memory Modules in Desktop Appliances .....................................................................55
Replacing Memory Modules in 1U Appliances...............................................................................57
Replacing Memory Modules in 2U Appliances...............................................................................59
Replacing Fans .............................................................................................................................................64
Determining Fan Status .......................................................................................................................64
Replacing Fans in 1U Appliances.......................................................................................................64
Replacing Fans in 2U Appliances.......................................................................................................66
Chapter 3 - Replacing SteelHead xx50 Components ............................................................................69
Required Tools .............................................................................................................................................69
Replacing Disk Drives.................................................................................................................................70
Replacing Disk Drives in SteelHead 150, 250, and 550 Appliances ..............................................70
Replacing Disk Drives in the Interceptor 9350.................................................................................72
Replacing Power Supply Units..................................................................................................................74
Replacing Power Supply Units in Interceptor 9350 Appliances....................................................74
Replacing Memory ......................................................................................................................................75
DIMM Slot Locations ...........................................................................................................................75
Replacing Memory Modules in SteelHead 150, 250, and 550 Appliances ...................................76
Replacing Memory Modules in 1U xx50 Appliances......................................................................79
Replacing Memory Modules in 3U xx50 Appliances......................................................................80
Replacing Fans .............................................................................................................................................83
Determining Fan Status .......................................................................................................................83
Replacing Fans in the Interceptor 9350 Appliances.........................................................................83

Upgrade and Maintenance Guide 5
Contents
Chapter 4 - Upgrading SteelHead CX, EX, and SteelFusion Core Appliances ...................................91
Overview.......................................................................................................................................................91
Model Upgrades and Platform Requirements .................................................................................91
Hardware Upgrade Kits ......................................................................................................................95
Basic Steps..............................................................................................................................................96
Installing Licenses and Activating Specifications...................................................................................97
Model Upgrades Using the CLI .........................................................................................................97
Model Upgrades Using the Management Console .........................................................................99
Installing Hardware for Model Upgrades .............................................................................................101
Installing Required Memory and Disk Drives for CX755H Upgrades.......................................102
Replacing Hard Disk Drives for CX1555H Upgrades...................................................................105
Installing Required Memory and Disk Drives for EX1160VH Upgrades ..................................106
Adding Disk Drives for EX1260VH Upgrades...............................................................................108
Upgrading Memory for EX1260 Appliances .........................................................................................108
Upgrading to 32 GB............................................................................................................................109
Upgrading to 64 GB............................................................................................................................109
Chapter 5 - Upgrading SteelHead xx50 Appliances ............................................................................111
Overview.....................................................................................................................................................111
Platform Requirements......................................................................................................................112
Upgrade Kit Hardware Contents.....................................................................................................112
Hardware Requirements ...................................................................................................................113
Upgrading a Model - Basic Steps .....................................................................................................113
Installing Licenses and Activating Specifications.................................................................................114
Model Upgrades Using the CLI .......................................................................................................114
Model Upgrades Using the Management Console .......................................................................116
Appendix A - Monitoring and Managing Desktop CX Appliances with BMC....................................119
Setting Up the BMC for Initial Access ....................................................................................................120
Logging In to the BMC..............................................................................................................................120
Using the BMC Dashboard.......................................................................................................................121
Viewing Field Replaceable Unit Information........................................................................................122
Monitoring Server Health.........................................................................................................................122
Viewing Sensor Readings..................................................................................................................122
Viewing Event Logs ...........................................................................................................................123
Configuring the BMC................................................................................................................................124
Configuring the Network..................................................................................................................124
Configuring Platform Event Filtering .............................................................................................125
Configuring Users ..............................................................................................................................126
Configuring SSL..................................................................................................................................126
Controlling the Power...............................................................................................................................129
Updating the Firmware ............................................................................................................................129
Changing the BMC Administrator Password .......................................................................................132

6 Upgrade and Maintenance Guide
Contents
Appendix B - Monitoring and Managing xx70, Interceptor 9600, and Core 3500 Appliances with BMC
133
Setting Up the BMC for Initial Access ....................................................................................................134
Setting Up BMC on SteelHead and SteelFusion Core 3500..........................................................134
Setting Up BMC on NetProfiler........................................................................................................134
Setting Up BMC on NetShark...........................................................................................................134
Logging In to the BMC..............................................................................................................................135
Viewing System Information ...................................................................................................................137
Viewing Server Health..............................................................................................................................137
Configuring the BMC................................................................................................................................138
Remotely Controlling the Appliance ......................................................................................................139
Changing the BMC Administrator Password .......................................................................................139

Upgrade and Maintenance Guide 7
Preface
Read this preface for an overview of the information provided in this guide and for an understanding of the
documentation conventions used throughout. This preface contains the following sections:
 “About This Guide” on page 7
 “Electrostatic Discharge Guidelines” on page 8
 “Safety Guidelines” on page 8
 “Documentation and Release Notes” on page 9
 “Contacting Riverbed” on page 9
About This Guide
The Upgrade and Maintenance Guide describes how to replace and upgrade Riverbed appliance components.
 Procedures and references to the 250 and 550 appliances apply to the SteelHead (in the cloud) models
CSH-250 and CSH-550.
 For detailed information about replacing components in the SteelHead EX560 or EX760 appliances, see
the Series EX560 and EX760 Systems Owner’s Manual.
 For information about SteelFusion Edge appliances, see SteelFusion Edge Hardware Installation and
Maintenance Guide.
 The CX255, CX570, CX770, SMC9000, and SCC1000 appliances do not contain field replaceable
components. This guide only describes how to remove hard drives for these desktop models.
Riverbed product names have changed. At the time of publication, the user interfaces of the products
described in this guide may have not changed, and the original names may be used in the text. For the
product naming key, see http://www.riverbed.com/products/#Product_List.
Audience
This guide is written for storage and network administrators managing networks with Riverbed products.

8 Upgrade and Maintenance Guide
Preface Electrostatic Discharge Guidelines
Document Conventions
This manual uses the following standard set of typographical conventions to introduce new terms, illustrate
screen displays, describe command syntax, and so forth.
Electrostatic Discharge Guidelines
Follow these ESD guidelines to ensure that your equipment is not damaged from improper handling:
 When you install or perform maintenance tasks, you must wear a grounded ESD antistatic strap to
protect the hardware against electrostatic discharge. Make sure that the strap makes skin contact prior
to handling equipment.
 Periodically check the resistance value of the antistatic strap to ensure it is functioning properly.
 If you remove or replace system components, you must transport the component in a conductive
container or an ESD bag that has been grounded or neutralized.
 Store any system components in their protective packaging until you are ready to install them.
 Do not touch the electronic components on system hardware.
Safety Guidelines
Follow the safety precautions outlined in the Safety and Compliance Guide when installing and setting up
your equipment.
Caution: Failure to follow these safety guidelines can result in injury or damage to the equipment. Mishandling of the
equipment voids all warranties. Read and follow safety guidelines and installation instructions carefully.
Convention Meaning
italics Within text, new terms and emphasized words appear in italic typeface.
boldface Within text, CLI commands, CLI parameters, and REST API properties appear in bold typeface.
Courier Code examples appear in Courier font:
amnesiac > enable
amnesiac # configure terminal
< > Values that you specify appear in angle brackets: interface <ip-address>
[ ] Optional keywords or variables appear in brackets: ntp peer <ip-address> [version <number>]
{ } Elements that are part of a required choice appear in braces: {<interface-name> | ascii <string> |
hex <string>}
| The pipe symbol separates alternative, mutually exclusive elements of a choice. The pipe symbol
is used in conjunction with braces or brackets; the braces or brackets group the choices and
identify them as required or optional: {delete <filename> | upload <filename>}

Upgrade and Maintenance Guide 9
Documentation and Release Notes Preface
Many countries require the safety information to be presented in their national languages. If this
requirement applies to your country, consult the Safety and Compliance Guide. Before you install, operate, or
service the Riverbed products, you must be familiar with the safety information. Refer to the Safety and
Compliance Guide if you do not clearly understand the safety information provided in the product
documentation.
Documentation and Release Notes
To obtain the most current version of all Riverbed documentation, go to the Riverbed Support site at
https://support.riverbed.com.
If you need more information, see the Riverbed Knowledge Base for any known issues, how-to documents,
system requirements, and common error messages. You can browse titles or search for keywords and
strings. To access the Riverbed Knowledge Base, log in to the Riverbed Support site at
https://support.riverbed.com.
Each software release includes release notes. The release notes identify new features in the software as well
as known and fixed problems. To obtain the most current version of the release notes, go to the Software
and Documentation section of the Riverbed Support site at https://support.riverbed.com.
Examine the release notes before you begin the installation and configuration process.
Contacting Riverbed
This section describes how to contact departments within Riverbed.
 Technical support - If you have problems installing, using, or replacing Riverbed products, contact
Riverbed Support or your channel partner who provides support. To contact Riverbed Support, open a
trouble ticket by calling 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or
[phone] outside the United States. You can also go to https://support.riverbed.com.
 Professional services - Riverbed has a staff of professionals who can help you with installation,
provisioning, network redesign, project management, custom designs, consolidation project design,
and custom coded solutions. To contact Riverbed Professional Services, email [email protected]
or go to http://www.riverbed.com/services-training/Services-Training.html.
 Documentation - The Riverbed Technical Publications team continually strives to improve the quality
and usability of Riverbed documentation. Riverbed appreciates any suggestions you might have about
its online documentation or printed materials. Send documentation comments to
[email protected].

10 Upgrade and Maintenance Guide
Preface Contacting Riverbed

Upgrade and Maintenance Guide 11
CHAPTER 1 Replacing xx70, Interceptor 9600,
and SteelFusion Core 3500
Components
This chapter describes how to replace components in SteelHead CX xx70, SteelCentral xx70, SteelHead
Interceptor 9600, and SteelFusion Core 3500 appliances. It includes the following sections:
 “Appliances Included in This Chapter” on page 11
 “Required Tools” on page 12
 “Removing and Installing the Bezel” on page 12
 “Removing and Installing the Chassis Cover” on page 13
 “Removing and Installing the Air Duct” on page 15
 “Replacing Disk Drives” on page 19
 “Replacing Power Supply Units” on page 29
 “Replacing Memory Modules” on page 30
 “Replacing Fans” on page 34
Appliances Included in This Chapter
This chapter describes how to replace components in the following appliances:
 1U xx70 appliances, including SteelHead CX3070, SteelCentral NetExpress 470, SteelCentral
NetProfiler 4270-DB/UI/DP, SteelCentral Flow Gateway 2270, and SteelCentral NetShark 2170.
 2U xx70 appliances, including SteelHead CX5070, SteelHead CX7070, SteelCentral NetProfiler 2270,
SteelCentral NetProfiler 4270-EX, SteelCentral NetProfiler 4270-AN, SteelCentral NetShark 4170, and
SteelCentral NetShark 6170.
 2U SteelHead Interceptor 9600 appliances.
 2U SteelFusion Core 3500 appliances.
For information about SteelFusion Core 2000 and 3000 appliances, see Chapter 2, “Replacing CX xx55,
EX xx60, DX, and SteelFusion Core Components.”

1 2 Upgrade and Maintenance Guide
Replacing xx70, Interceptor 9600, and SteelFusion Core 3500 Components RequiredTools
Required Tools
You need the following tools and equipment to replace appliance components:
 You must use approved components for the appliance to function properly. Installation of unapproved
components will result in boot failure. To order components, contact Riverbed Support at https://
support.riverbed.com.
 An antistatic strap. When you replace appliance components, you must wear a grounded ESD
antistatic strap to protect the hardware against electrostatic discharge. Make sure that the strap makes
skin contact prior to handling equipment.
 Use the magnetic Phillips screwdriver enclosed with your shipment to remove screws in the appliance.
The magnetic screwdriver ensures screws are not lost in the appliance.
Removing and Installing the Bezel
The following procedure describes how to remove and install the front bezel on 1U and 2U xx70 appliances.
To remove the bezel
1. If locked, unlock the bezel.
2. Remove the left end of the front bezel from the rack handle (letter A).
3. Pull the left side of the front bezel toward you to release the latches on the right end from the rack handle
(letter B).
Figure 1-1. Removing the Bezel on 1U and 2U xx70 Appliances
Note: The bezel that ships with your appliance might look different from the bezel in the figure.
To install the bezel
1. Insert the tab on the right end of the front bezel to the rack handle (letter A).

Upgrade and Maintenance Guide 1 3
R emoving and Installing the Chassis Cove r R eplacing xx70, Interceptor 9600, and SteelFusion Core 3500 Components
Before installing the bezel, you must install the rack handles.
2. Push the left end of the bezel toward the appliance until it clicks into place (letter B).
3. Lock the bezel, if needed.
Figure 1-2. Installing the Bezel on 1U and 2U xx70 Appliances
Removing and Installing the Chassis Cover
You need to remove the top cover to add or replace components inside the appliance. This section describes
how to work with the chassis cover on xx70 appliances.
The appliance must be operated with the appliance cover in place to ensure proper cooling.
Removing the Chassis Cover on 1U and 2U Appliances
This section describes how to remove the chassis covers for the 1U and 2U xx70 appliances.
To remove the chassis cover on 1U and 2U appliances
1. Power down the appliance and unplug all peripheral devices and the power cable.

1 4 Upgrade and Maintenance Guide
R eplacing xx70, Interceptor 9600, and SteelFusion Core 3500 Components R emoving and Installing the Chassis Cove r
2. Remove the four screws (letter A).
Figure 1-3. Removing the 1U Appliance Cover
Figure 1-4. Removing the 2U Appliance Cover
3. Slide the cover back and lift upward (letter B).

Upgrade and Maintenance Guide 1 5
R emoving and Installing theAir Duct R eplacing xx70, Interceptor 9600, and SteelFusion Core 3500 Components
Installing the Chassis Cover on 1U and 2U Appliances
This section describes how to install the chassis covers for the 1U and 2U xx70 appliances.
To install the chassis cover on 1U and 2U appliances
1. Place the top cover on the appliance and slide it toward the front of chassis until the recessed front edge
fits smoothly under the chassis edge and the locking pins (letter A) are fully engaged.
Figure 1-5. Installing the Appliance Cover
2. Install the three screws at the front and then install the screw at the back (letter B).
Removing and Installing the Air Duct
The appliances in this chapter require an air duct for proper airflow. Always operate your appliance with
the air duct in place.
You need to remove the air duct to access many internal components.

1 6 Upgrade and Maintenance Guide
R eplacing xx70, Interceptor 9600, and SteelFusion Core 3500 Components R emoving and Installing theAir Duct
Removing and Installing the Air Duct for 1U Appliances
Follow these instructions to remove and install the air duct for the 1U appliances.
To remove the air duct
 Lift straight up.
Figure 1-6. Removing the Air Duct

Upgrade and Maintenance Guide 1 7
R emoving and Installing theAir Duct R eplacing xx70, Interceptor 9600, and SteelFusion Core 3500 Components
To install the air duct
 Ensure the HDD cable is inside the air duct, align the two holes on the air duct with the alignment pins
on the chassis, and lower the air duct into place.
Figure 1-7. Installing the Air Duct
Removing and Installing the Air Duct for 2U Appliances
Follow these instructions to remove and install the air duct for the 2U appliances.
To remove the air duct
1. For SteelHead CX, SteelHead Interceptor 9600, and SteelFusion Core 3500, unplug the cables on the SSD
boot drive.
Figure 1-8. Unplugging the SSD Drive Cable

1 8 Upgrade and Maintenance Guide
R eplacing xx70, Interceptor 9600, and SteelFusion Core 3500 Components R emoving and Installing theAir Duct
2. Carefully push in the two latches on the air duct (letter A) in Figure 1-9.
3. Rotate the front edge of the air duct up to disengage the two tabs from the fan bulkhead (letter B).
Figure 1-9. Removing the Air Duct
To install the air duct
1. Lower back edge of the air duct to engage the two tabs on the fan bulkhead (letter A).
2. Carefully push in the two latches on the air duct (letter B).

Upgrade and Maintenance Guide 1 9
R eplacing Disk Drives R eplacing xx70, Interceptor 9600, and SteelFusion Core 3500 Components
3. Push down on the air duct to move it into place (letter C).
Figure 1-10. Installing the Air Duct
4. For SteelHead CX, SteelHead Interceptor 9600, and SteelFusion Core 3500, plug in the SSD boot drive
cable.
Replacing Disk Drives
This section describes how to remove and replace disk drives in the SteelHead CX xx70, SteelCentral xx70,
SteelHead Interceptor 9600, and SteelFusion Core 3500 appliances.
This section includes the following procedures:
 “Replacing Disk Drives in 1U Appliances with 3.5-inch Drives” on page 19
 “Replacing Disk Drives in 2U Appliances with 2.5-inch Drives” on page 23
 “Replacing Disk Drives in 2U Appliances with 3.5-inch Drives” on page 25
Note: If you need to replace an appliance, you cannot move the disks to preserve your data. Each disk is encoded with
machine-level information and moving disks is not supported.
Replacing Disk Drives in 1U Appliances with 3.5-inch Drives
SteelHead CX3070, SteelCentral NetExpress 470, SteelCentral NetProfiler 4270DP, SteelCentral Flow
Gateway 2270, and SteelCentral NetShark 2170 appliances are equipped with replaceable, hot-swappable
3.5-inch hard-disk drives (HDD). SteelHead CX3070 appliances include HDDs and solid-state drives (SSD).
SteelCentral NetProfiler 4270DB/UI includes SSDs.

20 Upgrade and Maintenance Guide
R eplacing xx70, Interceptor 9600, and SteelFusion Core 3500 Components R eplacing Disk Drives
When replacing a drive, replace only one drive at a time. You must use approved disk drives. To order disk
drives, contact Riverbed Support at https://support.riverbed.com.
Note: When you replace disk drives, you must wear a grounded ESD antistatic strap to protect the hardware against
electrostatic discharge. Make sure that the strap makes skin contact prior to handling equipment.
Caution: Use caution when you remove or replace appliance components; they can become hot to the touch.
To replace the disk drive in 1U appliances
1. Remove the bezel.
See “Removing and Installing the Bezel” on page 12.
2. Identify the faulty disk drive.
The Web interface identifies the faulty disk drive. On a SteelHead, the Alarm Status page in the
Management Console identifies the faulty drive.
The disk drive LED is orange for failed drives.
The drives are numbered in ascending order from left to right (that is, 0, 1, 2, 3).
– SteelHead CX3070 HDDs can be in slots 0 and 1; SSDs can be in slot 2 and 3.
– SteelCentral NetProfiler 4270-DB/UI have SSDs in slots 0 and 1.
– SteelCentral NetProfiler 4270-DP has HDDs in slots 0 and 1.
– SteelCentral NetExpress 470 has 4 TB drives in slots 0 and 1 and 2 TB drives in slots 2 and 3.
– SteelCentral Flow Gateway has 1T B HDDs in slots 0 and 1.
– SteelCentral NetShark 2170 has 2 TB SATA drives in slots 0 and 1 and 4 TB SATA drives in slots 2
and 3.
Figure 1-11. Disk Drive Numbers