Riverbed SteelCentral NetProfiler 4270 Series Operating manual

Upgrade and Maintenance Guide
SteelHead
™
GX10000
SteelHead CX xx70, xx55
SteelHead EX xx60
SteelHead Interceptor
SteelCentral
™
NetProfiler (2270, 4270-xx)
SteelCentral
NetShark (2170, 4170, 6170)
SteelCentral NetExpress (470)
SteelCentral AppResponse (2170, 4170, 6170, 8170)
SteelFusion
™
Core
February 2019

Part Number
712-00016-24
Riverbed Technology
680 Folsom Street
San Francisco, CA 94107
www.riverbed.com
© 2019 Riverbed Technology, Inc. All rights reserved.
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other countries.
This product includes Windows Azure Linux Agent developed by the Microsoft Corporation (http://www.microsoft.com/).
Copyright 2016 Microsoft Corporation.
This product includes software developed by the University of California, Berkeley (and its contributors), EMC, and Comtech
AHA Corporation. This product is derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm.
The SteelHead Mobile Controller (virtual edition) includes VMware Tools. Portions Copyright © 1998-2016 VMware, Inc. All
Rights Reserved.
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SDK which can be found at http://communities.netapp.com/docs/DOC-1152, and are included in a NOTICES file included
within the downloaded files.
For a list of open source software (including libraries) used in the development of this software along with associated
copyright and license agreements, see the Riverbed Support site at https//support.riverbed.com.
This documentation is furnished “AS IS” and is subject to change without notice and should not be construed as a
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shall be governed solely by these terms. All other use is prohibited. Riverbed assumes no responsibility or liability for any
errors or inaccuracies that may appear in this documentation.

Upgrade and Maintenance Guide 3
Contents
Welcome .............................................................................................................................................. 7
About this guide ...................................................................................................................... 7
Audience ........................................................................................................................... 7
Document conventions...................................................................................................... 8
Electrostatic discharge guidelines .......................................................................................... 8
Safety guidelines..................................................................................................................... 8
Documentation and release notes ........................................................................................... 9
Contacting Riverbed ................................................................................................................ 9
1 - Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components ................ 11
Appliances included in this chapter....................................................................................... 11
Required tools ....................................................................................................................... 12
Removing and installing the bezel ......................................................................................... 12
Removing and installing the chassis cover ............................................................................ 13
Removing the chassis cover on 1U and 2U appliances ..................................................... 13
Installing the chassis cover on 1U and 2U appliances...................................................... 15
Removing and installing the air duct...................................................................................... 16
Removing and installing the air duct for 1U appliances ................................................... 17
Removing and installing the air duct for 2U appliances ................................................... 18
Replacing disk drives ............................................................................................................ 20
Replacing disk drives in 1U appliances with 3.5-inch drives ............................................ 20
Replacing disk drives in 2U appliances with 2.5-inch drives ............................................ 24
Replacing disk drives in 2U appliances with 3.5-inch drives ............................................ 26
Replacing power supply units................................................................................................ 30
Replacing an AC power supply with a DC power supply ................................................... 31
Replacing memory modules .................................................................................................. 31
Replacing memory modules in 1U appliances.................................................................. 32
Replacing memory modules in 2U appliances.................................................................. 34
Replacing fans....................................................................................................................... 35
Determining fan status.................................................................................................... 35
Replacing fans in 1U appliances...................................................................................... 36
Replacing fans in 2U appliances...................................................................................... 39

4Upgrade and Maintenance Guide
Contents
2 - Replacing CX xx55, EX xx60, and SteelFusion Core Components................................................... 41
Appliances included in this chapter....................................................................................... 41
Required tools ....................................................................................................................... 41
Opening the bezel.................................................................................................................. 42
Removing the chassis cover .................................................................................................. 43
Removing the chassis cover on the desktop appliances .................................................. 43
Removing the chassis cover on 1U appliances................................................................. 43
Removing the chassis cover on 2U appliances................................................................. 44
Replacing disk drives ............................................................................................................ 45
Removing disk drives in desktop appliances ................................................................... 45
Replacing disk drives in 1U appliances............................................................................ 48
Replacing disk drives in 2U appliances............................................................................ 49
Replacing disk drives in 2U appliances............................................................................ 51
Replacing power supply units................................................................................................ 52
Replacing power supply units in 1U and 2U appliances ................................................... 53
Replacing memory modules .................................................................................................. 53
Replacing memory modules in desktop appliances ......................................................... 54
Replacing memory modules in 1U appliances.................................................................. 55
Replacing memory modules in 2U appliances.................................................................. 58
Replacing fans ...................................................................................................................... 62
Determining fan status.................................................................................................... 62
Replacing fans in 1U appliances...................................................................................... 63
Replacing fans in 2U appliances...................................................................................... 65
3 - Replacing SteelHead xx50 Components ....................................................................................... 67
Required tools ....................................................................................................................... 67
Replacing disk drives ............................................................................................................ 67
Replacing disk drives in SteelHead 150, 250, and 550 appliances ................................... 68
Replacing disk drives in the Interceptor 9350.................................................................. 69
Replacing power supply units................................................................................................ 72
Replacing power supply units in Interceptor 9350 appliances ......................................... 72
Replacing memory................................................................................................................. 73
DIMM slot locations ........................................................................................................ 73
Replacing memory modules in SteelHead 150, 250, and 550 appliances ......................... 74
Replacing memory modules in 1U xx50 appliances ......................................................... 76
Replacing memory modules in 3U xx50 appliances ......................................................... 77
Replacing fans ...................................................................................................................... 80
Determining fan status.................................................................................................... 80
Replacing fans in the Interceptor 9350 appliances .......................................................... 81
4 - Upgrading SteelHead CX, EX, and SteelFusion Core Appliances ................................................... 89
Overview................................................................................................................................ 89
Model upgrades and platform requirements ................................................................... 89

Upgrade and Maintenance Guide 5
Contents
Hardware upgrade kits .................................................................................................... 94
Basic steps .....................................................................................................................94
Installing licenses and activating specifications ................................................................... 96
Model upgrades using the CLI ......................................................................................... 96
Model upgrades using the Management Console ............................................................ 97
Installing hardware for model upgrades ................................................................................ 99
Installing required memory and disk drives for CX755H upgrades ................................. 100
Replacing hard disk drives for CX1555H upgrades......................................................... 102
Installing required memory and disk drives for EX1160VH upgrades ............................. 103
Adding Disk Drives for EX1260VH Upgrades .................................................................. 105
Upgrading memory for EX1260 appliances .......................................................................... 105
Upgrading to 32 GB........................................................................................................ 106
Upgrading to 64 GB........................................................................................................ 106
5 - Upgrading SteelHead xx50 Appliances ....................................................................................... 107
Overview.............................................................................................................................. 107
Platform requirements .................................................................................................. 107
Upgrade kit hardware contents ..................................................................................... 108
Hardware requirements ................................................................................................ 108
Upgrading a model - basic steps ................................................................................... 109
Installing licenses and activating specifications ................................................................. 109
Model upgrades using the CLI ....................................................................................... 110
Model upgrades using the Management Console .......................................................... 111
A - Monitoring and Managing Desktop CX Appliances with BMC ..................................................... 115
Setting up the BMC for initial access................................................................................... 116
Logging in to the BMC.......................................................................................................... 116
Using the BMC dashboard ................................................................................................... 117
Viewing field-replaceable unit information.......................................................................... 118
Monitoring server health ..................................................................................................... 118
Viewing sensor readings................................................................................................ 118
Viewing event logs......................................................................................................... 119
Configuring the BMC............................................................................................................ 120
Configuring the network ................................................................................................ 120
Configuring platform event filtering............................................................................... 121
Configuring users .......................................................................................................... 122
Configuring SSL............................................................................................................. 123
Controlling the power .......................................................................................................... 125
Updating the firmware......................................................................................................... 125
Changing the BMC administrator password......................................................................... 127

6Upgrade and Maintenance Guide
Contents
B - Monitoring and Managing GX, xx70, Interceptor 9600, and Core 3500 with BMC......................... 129
Setting up the BMC for initial access................................................................................... 130
Setting up BMC on SteelHead and SteelFusion Core 3500............................................. 130
Setting up BMC on NetProfiler....................................................................................... 130
Setting Up BMC on NetShark......................................................................................... 130
Logging in to the BMC.......................................................................................................... 131
Viewing System Information ................................................................................................ 133
Viewing Server Health ......................................................................................................... 133
Configuring the BMC............................................................................................................ 134
Remotely controlling the appliance ..................................................................................... 135
Changing the BMC administrator password......................................................................... 135

Upgrade and Maintenance Guide 7
Welcome
About this guide
Welcome to the Upgrade and Maintenance Guide. This guide describes how to replace and upgrade
Riverbed appliance components.
 Procedures and references to the 250 and 550 appliances apply to the SteelHead (in the cloud)
models CSH-250 and CSH-550.
 For detailed information about replacing components in the SteelHead EX560 or EX760 appliances,
see the Series EX560 and EX760 Systems Owner’s Manual.
 For information about SteelFusion Edge appliances, see the SteelFusion Edge Hardware and
Maintenance Guide.
 The CX255, CX570, CX770, SMC9000, and SCC1000 appliances don’t contain field replaceable
components. This guide only describes how to remove hard drives for these desktop models.
Audience
This guide is written for storage and network administrators managing networks with Riverbed
products.

8Upgrade and Maintenance Guide
Welcome Electrostatic discharge guidelines
Document conventions
This manual uses the following standard set of typographical conventions to introduce new terms,
illustrate screen displays, describe command syntax, and so forth.
Electrostatic discharge guidelines
Follow these ESD guidelines to ensure that your equipment isn’t damaged from improper handling:
 When you install or perform maintenance tasks, you must wear a grounded ESD antistatic strap to
protect the hardware against electrostatic discharge. Make sure that the strap makes skin contact
prior to handling equipment.
 Periodically check the resistance value of the antistatic strap to ensure it is functioning properly.
 If you remove or replace system components, you must transport the component in a conductive
container or an ESD bag that has been grounded or neutralized.
 Store any system components in their protective packaging until you are ready to install them.
 Don’t touch the electronic components on system hardware.
Safety guidelines
Follow the safety precautions outlined in the Safety and Compliance Guide when installing and setting
up your equipment.
Caution: Failure to follow these safety guidelines can result in injury or damage to the equipment. Mishandling of
the equipment voids all warranties. Read and follow safety guidelines and installation instructions carefully.
Convention Meaning
italics Within text, new terms and emphasized words appear in italic typeface.
boldface Within text, CLI commands, CLI parameters, and REST API properties appear in bold typeface.
Courier Code examples appear in Courier font:
amnesiac > enable
amnesiac # configure terminal
< > Values that you specify appear in angle brackets: interface <ip-address>
[ ] Optional keywords or variables appear in brackets: ntp peer <ip-address> [version <number>]
{ } Elements that are part of a required choice appear in braces: {<interface-name> | ascii
<string> | hex <string>}
| The pipe symbol separates alternative, mutually exclusive elements of a choice. The pipe
symbol is used in conjunction with braces or brackets; the braces or brackets group the
choices and identify them as required or optional: {delete <filename> | upload <filename>}

Upgrade and Maintenance Guide 9
Documentation and release notes Welcome
Many countries require the safety information to be presented in their national languages. If this
requirement applies to your country, consult the Safety and Compliance Guide. Before you install,
operate,or service the Riverbed products, you must be familiar with the safety information. Refer to the
Safety and Compliance Guide if you don’t clearly understand the safety information provided in the
product documentation.
Documentation and release notes
To obtain the most current version of all Riverbed documentation, go to the Riverbed Support site at
https://support.riverbed.com.
If you need more information, see the Riverbed Knowledge Base for any known issues, how-to
documents, system requirements, and common error messages. You can browse titles or search for
keywords and strings. To access the Riverbed Knowledge Base, log in to the Riverbed Support site at
https://support.riverbed.com.
Each software release includes release notes. The release notes identify new features in the software
as well as known and fixed problems. To obtain the most current version of the release notes, go to the
Software and Documentation section of the Riverbed Support site at https://support.riverbed.com.
Examine the release notes before you begin the installation and configuration process.
Contacting Riverbed
 Technical support - Problems installing, using, or replacing Riverbed products? Contact Riverbed
Support or your channel partner who provides support. To contact Riverbed Support, open a
trouble ticket by calling 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1
415-247-7381 outside the United States. You can also go to https://support.riverbed.com.
 Professional services - Need help with planning a migration or implementing a custom design
solution? Contact Riverbed Professional Services. Email [e-mail] or go to http://
www.riverbed.com/services/index.html.
 Documentation - Have questions about Riverbed’s documentation? Send your comments to
[e-mail].

10 Upgrade and Maintenance Guide
Welcome Contacting Riverbed

Upgrade and Maintenance Guide 11
1
Replacing SteelHead GX,xx70,Interceptor
9600, SteelFusion Core 3500 Components
This chapter describes how to replace components in SteelHead GX10000, CX xx70, SteelCentral xx70,
SteelHead Interceptor 9600, and SteelFusion Core 3500 appliances. It includes these sections:
 “Appliances included in this chapter” on page 11
 “Required tools” on page 12
 “Removing and installing the bezel” on page 12
 “Removing and installing the chassis cover” on page 13
 “Removing and installing the air duct” on page 16
 “Replacing disk drives” on page 20
 “Replacing power supply units” on page 30
 “Replacing memory modules” on page 31
 “Replacing fans” on page 35
Appliances included in this chapter
This chapter describes how to replace components in the following appliances:
 1U xx70 appliances, including SteelHead CX3070, SteelCentral NetExpress 470, SteelCentral
NetProfiler 4270-DB/UI/DP, SteelCentral Flow Gateway 2270, SteelCentral NetShark 2170, and
SteelCentral AppResponse 2170.
 2U GX10000 appliances.
 2U xx70 appliances, including SteelHead CX5070, SteelHead CX7070, SteelCentral NetProfiler
2270, SteelCentral NetProfiler 4270-EX, SteelCentral NetProfiler 4270-AN, SteelCentral NetShark
4170, SteelCentral NetShark 6170, and SteelCentral AppResponse 4170, SteelCentral
AppResponse 6170, and SteelCentral AppResponse 8170.
 2U SteelHead Interceptor 9600 appliances.
 2U SteelFusion Core 3500 appliances.
For information about SteelFusion Core 2000 and 3000 appliances, see Chapter 2, “Replacing CX
xx55, EX xx60, and SteelFusion Core Components.”

12 Upgrade and Maintenance Guide
Replacing SteelHead GX, xx70,Interceptor 9600, SteelFusion Core 3500 Components Required tools
Required tools
You need the following tools and equipment to replace appliance components:
 You must use approved components for the appliance to function properly. Installation of
unapproved components will result in boot failure. To order components, contact Riverbed Support
at https://support.riverbed.com.
 An antistatic strap. When you replace appliance components, you must wear a grounded ESD
antistatic strap to protect the hardware against electrostatic discharge. Make sure that the strap
makes skin contact prior to handling equipment.
 Use the magnetic Phillips screwdriver enclosed with your shipment to remove screws in the
appliance. The magnetic screwdriver ensures screws aren’t lost in the appliance.
Removing and installing the bezel
This procedure describes how to remove and install the front bezel on 1U and 2U GX and xx70
appliances.
To remove the bezel
1. If locked, unlock the bezel.
2. Remove the left end of the front bezel from the rack handle. See Figure 1-1, letter A.
3. Pull the left side of the front bezel toward you to release the latches on the right end from the rack
handle. See Figure 1-1, letter B.
Figure 1-1. Removing the bezel on 1U and 2U GX and xx70 appliances
Note: The bezel that ships with your appliance might look different from the bezel in the figure.
To install the bezel
1. Insert the tab on the right end of the front bezel to the rack handle. See Figure 1-2, letter A.
Before installing the bezel, you must install the rack handles.

Upgrade and Maintenance Guide 13
Removing and installing the chassis coverReplacing SteelHead GX, xx70,Interceptor 9600, SteelFusion Core 3500 Components
2. Push the left end of the bezel toward the appliance until it clicks into place. See Figure 1-1, letter B.
3. Lock the bezel, if needed.
Figure 1-2. Installing the bezel on 1U and 2U GX and xx70 appliances (xx70 shown)
Removing and installing the chassis cover
You need to remove the top cover to add or replace components inside the appliance. This section
describes how to work with the chassis cover on GX and xx70 appliances.
The appliance must be operated with the appliance cover in place to ensure proper cooling.
Removing the chassis cover on 1U and 2U appliances
This section describes how to remove the chassis covers for the 1U and 2U GX and xx70 appliances.
To remove the chassis cover on 1U and 2U appliances
1. Power down the appliance and unplug all peripheral devices and the power cable.
2. Perform one of the following actions:
 For GX10000 appliances, remove the two thumb screws on the rear of the appliance (see
Figure 1-3 letter A).

14 Upgrade and Maintenance Guide
Replacing SteelHead GX, xx70, Interceptor 9600,SteelFusion Core 3500 ComponentsRemoving and installing the chassis cover
 Press the blue tabs and push straight back to remove the cover (see Figure 1-3 letter B).
Figure 1-3. GX10000 removing the appliance cover
 For all other 2U appliances, remove the four screws (letter A). If your appliance doesn’t have screws
on the cover, go to the next step.
Figure 1-4. Removing the 1U appliance cover
 Place your thumbs on the recessed tabs (letter B) and slide the cover straight back.

Upgrade and Maintenance Guide 15
Removing and installing the chassis coverReplacing SteelHead GX, xx70,Interceptor 9600, SteelFusion Core 3500 Components
Installing the chassis cover on 1U and 2U appliances
This section describes how to install the chassis covers for the 1U and 2U GX and xx70 appliances.
To install the chassis cover on 1U and 2U appliances
1. Perform one of the following actions:
 For GX10000 appliances, place the top cover on the appliance and slide it toward the front of
the chassis until the recessed front edge fits smoothly under the chassis edge and the locking
pins (see Figure 1-5 letter B) are fully engaged.
 Install the two thumb screws on the rear of the appliance (see Figure 1-5 letter A).
Figure 1-5. GX10000 installing the appliance cover
 For all other 2U appliances, place the top cover on the appliance and slide it toward the front of the
chassis until the recessed front edge fits smoothly under the chassis edge and the locking pins
(see Figure 1-6, letter A) are fully engaged. If your appliance doesn’t require screws, the installation
is complete.

16 Upgrade and Maintenance Guide
Replacing SteelHead GX, xx70, Interceptor 9600,SteelFusion Core 3500 Components Removing and installing the air duct
 Install the four screws (see Figure 1-6, letter B). If your appliance doesn’t have screws on the cover,
go to the next step.
Figure 1-6. Installing the appliance cover (1U shown)
Removing and installing the air duct
The appliances in this chapter require an air duct for proper airflow. Always operate your appliance with
the air duct in place.
You need to remove the air duct to access many internal components.

Upgrade and Maintenance Guide 17
Removing and installing the air duct Replacing SteelHead GX,xx70,Interceptor 9600, SteelFusion Core 3500 Components
Removing and installing the air duct for 1U appliances
Follow these instructions to remove and install the air duct for the 1U appliances.
To remove the air duct in 1U appliances
 Lift the air duct straight up.
Figure 1-7. Removing the air duct

18 Upgrade and Maintenance Guide
Replacing SteelHead GX, xx70, Interceptor 9600,SteelFusion Core 3500 Components Removing and installing the air duct
To install the air duct in 1U appliances
 Ensure the HDD cable is inside the air duct, align the two holes on the air duct with the alignment
pins on the chassis, and lower the air duct into place.
Figure 1-8. Installing the air duct
Removing and installing the air duct for 2U appliances
Follow these instructions to remove and install the air duct for the 2U appliances.
To remove the air duct in 2U appliances
1. For SteelHead GX, CX, SteelHead Interceptor 9600, and SteelFusion Core 3500, unplug the cables
on the SSD boot drive.
Figure 1-9. Unplugging the SSD drive cable

Upgrade and Maintenance Guide 19
Removing and installing the air duct Replacing SteelHead GX,xx70,Interceptor 9600, SteelFusion Core 3500 Components
2. Carefully push in the two latches on the air duct (letter A) in Figure 1-10.
3. Rotate the front edge of the air duct up to disengage the two tabs from the fan bulkhead (see
Figure 1-10, letter B).
Figure 1-10. Removing the air duct
To install the air duct in 2U appliances
1. Lower back edge of the air duct to engage the two tabs on the fan bulkhead (see Figure 1-11, letter
A).
2. Carefully push in the two latches on the air duct (see Figure 1-11, letter B).

20 Upgrade and Maintenance Guide
Replacing SteelHead GX, xx70, Interceptor 9600,SteelFusion Core 3500 Components Replacing disk drives
3. Push down on the air duct to move it into place (see Figure 1-11, letter C).
Figure 1-11. Installing the air duct
4. For SteelHead GX, CX,SteelHead Interceptor 9600, and SteelFusion Core 3500, plug in the SSD boot
drive cable.
Replacing disk drives
This section describes how to remove and replace disk drives in the SteelHead GX10000, SteelHead CX
xx70, SteelCentral xx70, SteelHead Interceptor 9600, and SteelFusion Core 3500 appliances.
This section includes the following procedures:
 “Replacing disk drives in 1U appliances with 3.5-inch drives” on page 20
 “Replacing disk drives in 2U appliances with 2.5-inch drives” on page 24
 “Replacing disk drives in 2U appliances with 3.5-inch drives” on page 26
Note:If you need to replace an appliance,you can’t move the disks to preserve your data.Each disk is encoded with
machine-level information and moving disks isn’t supported.
Replacing disk drives in 1U appliances with 3.5-inch drives
SteelHead CX3070, SteelCentral NetExpress 470, SteelCentral NetProfiler 4270DP, SteelCentral Flow
Gateway 2270, and SteelCentral NetShark 2170 appliances are equipped with replaceable, hot-
swappable 3.5-inch hard-disk drives (HDD). SteelHead CX3070 appliances include HDDs and solid-
state drives (SSD). SteelCentral NetProfiler 4270DB/UI includes SSDs.