Roland VersaSTUDIO User manual

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using this product.
FA03476 Copyright © 2023 Roland DG Corporation
R1-230118 https://www.rolanddg.com/

The Basics ................................................................................................ 5
Basic Information ...................................................................................................... 6
Introduction ......................................................................................................................... 7
Part Names .................................................................................................................... 7
System Configuration of This Machine .................................................................................... 9
Opening the Utility Window/Exiting Utility....................................................................................10
Opening the Utility Window ...............................................................................................10
Exiting Utility ................................................................................................................11
Starting VersaWorks ...............................................................................................................12
How to Open the VersaWorks Help ..............................................................................................13
About the Media Used.............................................................................................................14
Types of Media ...............................................................................................................14
Usable Media .................................................................................................................14
Four Different Output Methods ..................................................................................................15
Important Points During Use ...............................................................................................15
Basic Operations....................................................................................................... 16
Switching Power On and Off .....................................................................................................17
Precautions When Operating the Power Supply.........................................................................17
Switching the Power On ....................................................................................................17
Switching the Power Off (Sub-power Off) ...............................................................................19
Sleep Mode (Power-saving Feature) ......................................................................................19
Printing ..............................................................................................................................20
Step 1: Loading Media .....................................................................................................20
Step 2: Bidirectional Adjustment ........................................................................................27
Step 3: Printing Tests and Normal Cleaning ............................................................................29
Step 4: Correcting the Media Feed ......................................................................................31
Step 5: Starting Print Output .............................................................................................33
Output-start Location .............................................................................................................35
Stopping Print Output .............................................................................................................36
Canceling Output from the Printer .......................................................................................36
Canceling Output from the Computer....................................................................................37
Fully Utilizing the Machine.......................................................................... 38
Optimizing the Output Quality ...................................................................................... 39
Cutting / Printing and Cutting ...................................................................................................40
Adjusting Cutting ............................................................................................................40
Accurately Adjusting the Cutting-in Amount............................................................................42
Printing and Cutting Adjustment..........................................................................................43
Creating Data for Cutting/Printing and Cutting ........................................................................45
Cautionary Notes on Making Output with Cutting ......................................................................46
Performing Printing and Cutting Separately ...................................................................................47
Adjusting Cropping and Cutting ...........................................................................................47
Printing with Crop Marks Followed by Cutting ..........................................................................49
Media Sizes Allowing Automatic Crop Mark Detection .................................................................51
Utility : Other Function...........................................................................................................52
Performing Various Adjustments Through a Sequence of Operations ...............................................52
Setting the Dry Time ........................................................................................................54
Resetting All Adjustments to Factory Default Values ..................................................................55
Maintenance ........................................................................................... 56
Introduction............................................................................................................ 57
Contents
1

Important Notes on Handling and Use ..........................................................................................58
Automatic Maintenance Function: Points to Note ......................................................................58
Keep Performing Maintenance.............................................................................................58
When Not in Use for a Prolonged Period .................................................................................58
Checking Ink Levels and Replacing ..............................................................................................60
Checking for Remaining Ink ................................................................................................60
How to Replace the Ink Cartridge.........................................................................................61
Regular Maintenance ................................................................................................. 63
Daily Maintenance .................................................................................................................64
Maintenance of Ink Cartridges.............................................................................................64
Cleaning.......................................................................................................................64
Replacing the Waste Cartridge ............................................................................................66
Care and Maintenance of the Print Heads ...............................................................................68
Periodical Cleaning Maintenance ................................................................................................69
Periodic Cleaning Menus....................................................................................................69
Medium/Powerful Cleaning ................................................................................................70
Manual Cleaning....................................................................................................................72
When Manual Cleaning Is Necessary ......................................................................................72
Manual Cleaning Method ...................................................................................................73
Replacing Consumable Parts......................................................................................... 75
Replacing Parts for Maintenance ................................................................................................76
Replacing the Blade .........................................................................................................76
Replacing the Wiper.........................................................................................................79
Replacing the Felt Wiper ...................................................................................................81
Replacing the Cap Top ......................................................................................................83
Troubleshooting Methods............................................................................ 85
Output Quality Problems ............................................................................................. 86
Printed results are coarse or contain horizontal stripes .....................................................................87
Do the print heads show nozzle clogging? ...............................................................................87
Have you carried out[Calibrate Sheet Feeding] ? .....................................................................87
Have you carried out [Bidirectional adjustment] ? ...................................................................87
Is the temperature of the room too low? ................................................................................87
Is the printer installed in a level and stable location?.................................................................87
Is the printer installed in a location out of direct sunlight? ..........................................................87
Is the media loaded and set up correctly?...............................................................................87
Colors are unstable or uneven ...................................................................................................89
Did you shake the ink cartridges gently before installing them?.....................................................89
Is the media wrinkled?......................................................................................................89
Is the printer installed in a level and stable location?.................................................................89
Is the printer being used in a location subject to severe changes in the operating environment? .............89
The media becomes soiled when printed ......................................................................................90
Are the print heads dirty? ..................................................................................................90
Cutting is misaligned or skewed.................................................................................................91
Is the media loaded and set up correctly?...............................................................................91
Are the settings for the cutting conditions appropriate?..............................................................91
Is the length of output too long?..........................................................................................91
Are you using media that exhibits large expansion and contraction? ...............................................91
The printed surface is damaged when cutting ................................................................................92
Does the tip of the blade holder cap scrap the printed surface? ....................................................92
Media Feed Problems ................................................................................................. 93
The Media Jams ....................................................................................................................94
Is the media warped or wrinkled? ........................................................................................94
Media Wrinkles or Shrinks ........................................................................................................95
Contents
2

Is the media loaded and set up straight and securely? ................................................................95
Was loaded media allowed to stand for some time? ...................................................................95
Was the media loaded while the heater was hot? ......................................................................95
Is the temperature of room too low?.....................................................................................95
Is the humidity of the room too high?....................................................................................95
Is the using media deflected? .............................................................................................95
Media Feed Is Not Straight .......................................................................................................96
Is the media loaded and set up straight and securely? ................................................................96
Media Feed Is Not Smooth ........................................................................................................97
Do the media strike some other object? .................................................................................97
Is the media too thick? .....................................................................................................97
Are the grit rollers dirty?...................................................................................................97
Machine Problems ..................................................................................................... 98
The Print Heads Stop Moving.....................................................................................................99
What to Do First .............................................................................................................99
If the print-head carriage move to the standby ........................................................................99
The Printer Unit Doesn't Run ................................................................................................... 101
Is the power switched on?................................................................................................ 101
Does the [POWER] key stay steadily lighted? ......................................................................... 101
Is the [POWER] key flashing? ............................................................................................ 101
Is the cover open? ......................................................................................................... 101
Has ink run out?............................................................................................................ 101
Is a message displayed on the Utility icon in the task tray or in the Utility window? .......................... 101
Are the cables connected? ............................................................................................... 101
Is the driver installed correctly? ........................................................................................ 102
Are two or more machines connected to a single computer? ...................................................... 102
Is the temperature of the room too low? .............................................................................. 102
Did you forcibly remove any detachable external storage devices connected by USB? ........................ 102
Driver Problems ......................................................................................................103
The Driver cannot be Installed ................................................................................................ 104
Windows 11................................................................................................................. 104
Windows 10................................................................................................................. 105
Uninstalling the Driver .......................................................................................................... 106
Windows 11................................................................................................................. 106
Windows 10................................................................................................................. 106
Handling Messages and Error Messages ...........................................................................107
Messages .......................................................................................................................... 108
[XX ink : Shake the cartridge well] ................................................................................... 108
[The Waste cartridge is full.]........................................................................................... 108
[Replace the wiper.] ..................................................................................................... 108
[Replace the felt wiper.] ................................................................................................ 108
[The connection to the printer has been released.] .............................................................. 108
[Clean the printer manually.] .......................................................................................... 108
Error Messages.................................................................................................................... 110
[The pinch roller position is incorrect.] ............................................................................. 110
[Crop marks could not be printed. Output will be canceled.] .................................................. 110
[Crop mark detection could not be started.]/[Crop marks were not found. Output will be can-
celed.]................................................................................................................ 110
[The operation has been stopped to prevent the print heads from drying out. Turn the printer
off.] ................................................................................................................... 111
[Motor error] .............................................................................................................. 111
[Waste cartridge is estimated to be full] ............................................................................ 111
[Temperature error] ..................................................................................................... 111
[Cover open error.] ...................................................................................................... 111
[Sheet setup error]....................................................................................................... 111
[Data error] ................................................................................................................ 112
Contents
3

[Ink has run out.] ......................................................................................................... 112
[Pinch lever was returned.] ............................................................................................ 112
[No sheet is present.].................................................................................................... 112
[Printing cannot continue because the end of the sheet was detected. Printing will be canceled.] ... 112
[ServiceCall No**] ........................................................................................................ 112
[Ink Cartridge error : *** ink cartridge ] ............................................................................. 112
[BN-20D Utility is already running.] .................................................................................. 113
[The cleaning liquid cartridge is empty. Replace the cleaning liquid cartridge with a new one.] ....... 113
Appendix...............................................................................................114
Operations When Moving the Unit .................................................................................115
Preparing to Move the Machine ................................................................................................ 116
Procedures from Preparing to Move to Reinstallation...................................................................... 117
Main Specifications ..................................................................................................118
Printing Area...................................................................................................................... 119
Maximum Area ............................................................................................................. 119
Maximum Area When Using Crop Marks ................................................................................ 120
About the Blade.................................................................................................................. 121
Dimensional Drawing ............................................................................................................ 122
Specifications..................................................................................................................... 123
Contents
4

The Basics
5

Basic Information
Introduction .............................................................................................. 7
Part Names ......................................................................................... 7
System Configuration of This Machine ......................................................... 9
Opening the Utility Window/Exiting Utility ........................................................10
Opening the Utility Window ....................................................................10
Exiting Utility .....................................................................................11
Starting VersaWorks ....................................................................................12
How to Open the VersaWorks Help...................................................................13
About the Media Used .................................................................................14
Types of Media ....................................................................................14
Usable Media......................................................................................14
Four Different Output Methods.......................................................................15
Important Points During Use....................................................................15
6 Basic Information

Part Names
Front
No. Name Function overview
Maintenance cover Remove when performing manual cleaning.
P. 72Manual Cleaning
Front cover Keep this cover closed except when necessary, such as when
loading media.
Print-head carriage The print heads and blade are inside this carriage.
[POWER]Key Switches the printer on and off.
Cartridge slots The location where ink cartridges are installed.
Pinch roller These clamp the media when the loading lever is moved to the
front of the machine. The right pinch roller is fixed in place.
Platen
This is the path over which the media passes. A suction fan that
keeps the media from coming loose and a print heater that helps
fix the ink are built in.
Media clamp These keep the media from coming loose and prevent fuzz on the
cut edge of the media from touching the print heads.
Blade protector This protects the tip of the blade during cutting.
Grit roller These rollers feed out media toward the front of the machine.
Introduction
Basic Information 7

Rear
No. Name Function overview
Loading lever Operate this when you load media.
USB connector -
Main power switch -
Power-cord connector -
Left media guide Use this guide when loading media. This guide is on the "Left"
when viewing the printer from the front.
Right media guide Use this guide when loading media. This guide is on the "Right"
when viewing the printer from the front.
Waste cartridge -
Introduction
8 Basic Information

System Configuration of This Machine
"VersaWorks 6" is written as "VersaWorks" in this manual.
System configuration
The following combination of devices and software can be used to generate output.
• Commercially available application software + VersaWorks + BN-20D driver
Commercially available ap-
plication software
Verified application software
• Adobe Illustrator CC 2015 or later
• CorelDraw X7 or later
VersaWorks
This is a highly functional software RIP (Raster Image Processor) that can be used to
load printing data and configure diverse printing settings.
For more information, see "VersaWorks Installation Guide."
BN-20D driver Driver software that is needed to output printing data from a computer to the ma-
chine.
Utility
Software that is needed to operate the machine. The major functions are shown below.
• Display of messages and error messages
• Adjustment function
• Management of ink remaining amount
• Maintenance function
RELATED LINKS
・ P. 10Opening the Utility Window/Exiting Utility
・ VersaWorks Installation Guide
Introduction
Basic Information 9

Opening the Utility Window
Click (the Utility icon) in the notification area. (Or, right-click , and then click [View/Hide].)
The Utility window is displayed.
Utility is "resident software" that is always running. To hide the window, click in the upper-right corner of the
window or click [Close]; Utility will not terminate.
If is not displayed in the notification area, start Utility from the Windows Start menu.
MEMO
Starting Utility from the Windows [Start] menu
Windows 11
From the Start menu, click [BN-20 Utility for Windows]>[BN-20 Utility for Windows].
Windows 10
From the Start menu, click [BN-20 Utility for Windows]>[BN-20 Utility for Windows].
Opening the Utility Window/Exiting Utility
10 Basic Information

Exiting Utility
Right-click (the Utility icon) in the notification area, and then click [End].
This exits the utility.
Opening the Utility Window/Exiting Utility
Basic Information 11

Windows 11
From the Start menu, click [VersaWorks]>[VersaWorks].
Windows 10
From the Start menu, click [VersaWorks]>[VersaWorks].
RELATED LINKS
・ VersaWorks Help
Starting VersaWorks
12 Basic Information

With VersaWorks running, click [Help]>[Show Help] from the menu.
Windows 11
From the Start menu, click [VersaWorks]>[VersaWorks Help].
Windows 10
From the Start menu, click [VersaWorks]>[VersaWorks Help].
RELATED LINKS
・ P. 12Starting VersaWorks
How to Open the VersaWorks Help
Basic Information 13

Types of Media
In this manual, the paper used for output is called "media." The two main types of media used in this ma-
chine are shown below.
• Roll media: Media wound onto a paper tube
• Sheet media: Media not wound onto a paper tube such as standard-size media
Various paper types of roll media and sheet media are selectable according to your purpose. For detailed
information about each media, contact your media supplier. Media can also be purchased from our web-
site.
RELATED LINKS
・ https://www.rolanddg.com/
Usable Media
This machine cannot print on every kind of media. Before selecting media, be sure to perform trial print-
ing to check whether satisfactory output quality is obtained.
Size
Usable Media
Width *1 • 150 to 170 mm (5.9 to 6.7 in.)
• 200 to 235 mm (7.9 to 9.3 in.)
• 287 to 322 mm (11.3 to 12.7 in.)
• 348 to 383 mm (13.7 to 15.1 in.)
• 393 to 429 mm (15.5 to 16.9 in.)
• 439 to 474 mm (17.3 to 18.7 in.)
• 487 to 515 mm (19.2 to 20.3 in.)
Cuttable media thickness*1 Max. 0.22 mm (8.66 mil; depending on the media composition)
Maximum media thickness (including back-
ing paper)*1
When only printing: 1.0 mm (39.4 mil)
When performing cutting: 0.4 mm (15 mil)
Maximum roll outer diameter 150 mm (5.9 in.)
Paper tube (core) inner diameter 76.2 mm (3 in.) or 50.8 mm (2 in.)
*1 Applies to both roll and sheet media
Maximum Roll Weight
6 kg (13.23 lb.)
Other Conditions
Media such as the following cannot be used.
• Media whose end is attached to the paper tube (core)
• Media that is severely warped or that has a strong tendency to reroll
• Media that cannot withstand the heat of the media heating system
• Media whose paper tube (core) is bent or crushed
• Media that bends under its own weight when loaded
• Media on a sagging roll
• Media that is rolled unevenly
About the Media Used
14 Basic Information

The following four output methods are available for this machine.
Printing (Only) Printing using ink. It is also called "Printing Only" to distinguish from "Printing and Cutting."
Cutting (Only) Cutting using a blade such as for seal die cutting. It is also called "Cutting Only" to distinguish from
"Printing and Cutting."
Printing and Cutting Printing method in which printing is followed by cutting. If output data that contains both printing
and cutting information is sent to the printer, the cutting operation starts after printing finishes.
Crop-Cut
Output method using "Crop Marks" to align the printing and cutting results. If you are printing on
the media, removing it so it can be laminated, and then reloading the media in the machine to cut
it, use the crop marks to align the media.
Important Points During Use
Use the machine periodically
We recommend using the machine at least once a week. If left unused for a long period of time, the ink
may settle, resulting in unstable discharge (and nozzle clogging). Any dry ink will need to be discharged.
Four Different Output Methods
Basic Information 15

Basic Operations
Switching Power On and Off ..........................................................................17
Precautions When Operating the Power Supply .............................................17
Switching the Power On .........................................................................17
Switching the Power Off (Sub-power Off) ....................................................19
Sleep Mode (Power-saving Feature) ...........................................................19
Printing...................................................................................................20
Step 1: Loading Media ..........................................................................20
Step 2: Bidirectional Adjustment .............................................................27
Step 3: Printing Tests and Normal Cleaning .................................................29
Step 4: Correcting the Media Feed ...........................................................31
Step 5: Starting Print Output ..................................................................33
Output-start Location..................................................................................35
Stopping Print Output..................................................................................36
Canceling Output from the Printer ............................................................36
Canceling Output from the Computer ........................................................37
16 Basic Operations

Precautions When Operating the Power Supply
Make sure that the main power is on at all times
Never switch the main power off. Continuous power on allows the automatic maintenance function to work periodically.
Failure to ensure automatic maintenance will result in a malfunction of the machine, such as damaged print heads.
During operation, never unplug or switch the main power off.
During operation, if the main power is switched off, or unplugged, the print heads may be damaged. The sub power
switch must always be turned off before the main power is switched off. To turn off the sub power switch, press and
hold down the [POWER] key. If accidentally the main power is switched off, immediately switch the main power and sub
power ([POWER] key) back on again.
IMPORTANT
Switching the Power On
Remove any loaded media or switch off the sub power when printing is not being performed.
The continued application of heat at a single location may cause the release of toxic gases from the media or pose a
fire hazard.
WARNING
Procedure
1. Close the front cover.
2. Switch the main power on.
3. Press the [POWER] key.
When the [POWER] key indicator changes from flashing to steady, startup is completed.
Switching Power On and Off
Basic Operations 17

Switching Power On and Off
18 Basic Operations

Switching the Power Off (Sub-power Off)
Procedure
1. When output is completed, press and hold down the [POWER] key for one second or more.
When the [POWER] key light is off, the power is off.
2. Push the loading lever backward.
Even if you are not going to switch the power off when the machine is not in use, make sure the
loading lever is moved to the rear.
Sleep Mode (Power-saving Feature)
This machine is provided with a power-saving feature that switches to a low-power "sleep mode" when
about 30 minutes pass with no operation.
The [POWER] key's indicator flashes slowly when the machine is in sleep mode. Operating the [POWER] key
or sending printing data from the computer when media is loaded in the machine restores it to the normal
mode.
Switching Power On and Off
Basic Operations 19