Safescan 2985-SX Troubleshooting guide

User installation guide
Banknote Counter
English |Nederlands |Deutsch |Français |Español |Italiano |繁體中文 |简体中文 |日本語
2985-SX / 2995-SX

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2 3
EnglishEnglish
Thank you for purchasing a Safescan 2985-SX / 2995-SX banknote
counter. For proper use and maintenance we advise you to read
this user manual carefully.
- Place the machine on a at and stable surface.
- Do not place the machine in dusty or dirty environments.
- Use the supplied dust cover when the machine is not in use.
- Do not place the machine in direct sunlight or near heat sources
or air conditioners.
- Always connect the device to a grounded power outlet.
- Use only the supplied power cord.
- Operation temperature 15-35 °C / 59-95 °F.
- Operation humidity 30-80% R.H.
- Do not use the machine outdoors.
- Do not expose the machine to liquids.
- This machine contains rotating parts. Never touch the moving
parts when the machine is switched ON.
- Please ensure that no foreign objects (coins, paper clips, staples,)
fall into the machine, these may block the mechanical parts and
the sensors of the machine and damage or break them and will
void your warranty.
- Keep jewellery, long hair, ties and other protruding parts away
while operating the machine.
- Never disassemble the machine.
- To prevent shock hazard, do not touch the power cable with wet
hands.
- Unplug the device if you want to move it to another position.
- Hold the plug when disconnecting the unit from the power outlet,
never pull the cord.
Please note
Should the equipment be altered in any way or used in a manner
for which it was not intended at the time of delivery, the supplier
of the equipment accepts no responsibility for injury or damage
to personnel or equipment. If the conditions for use of the
equipment are changed, the supplier must be contacted or the
declaration of conformity will be invalidated.
Safety instructionsIntroduction

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4 5
EnglishEnglish
5
6
7
8
149 10 1211
Front
Back
17. Dust cover
18. Mains cable
19. Cleaning brush
20. 2x Cleaning sheets
17 18 19 20
15
16
13
2985-SX - 2995-SX
Banknote Counter
Quick Installation Guide
1
3
2
4
Product overview and box contents
1. Control panel
2. LCD touch screen
3. Reject pocket
4. Stacker
5. Banknote guides
6. Hopper
7. Feeding gab adjusting knob
8. Back panel
9. Power connector
10. Power switch
11. Printer connector / MCS
software cable connector
12. External display connector
(RJ-12)
13. Update port (USB-A)
14. SD-card slot
15. Lever for opening top panel
16. Manual

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6 7
EnglishEnglish
3655
AddAuto EUR
95
50
batch pcs
value
Mix 900
Buttons & touch display
1 2 3 4 5 6 7 8 9 10 12B C D E F
A 1311 12
Setting up your machine
1. Remove the protective foil from the LCD screen.
2. Connect the power cable to the power outlet.
3. Power on the device with the power switch.
4. The banknote counter will start. Select a language by pressing
the touch screen and corm the langauage selection in the next
screen.
5. The device will perform a self test, during which its software
version and product number will be displayed. After a successful
self-test, the machine will open the count screen and is ready to
use.
Nr. Button Description
1. [START/OK] Start counting / Conrm selection.
In Menu: Open/conrm selection.
2. [UP/DOWN] (In Menu) Go to next/previous menu item.
Long press: Go to next menu page.
3. [ADD] Add function On/Off (ADD count results
of multiple counts to the total.)
4. [DETECT] Open detection menu. (Select currency/
detection type)
5. [REPORT] Open counting results report and print
interface.
6. [MODE] Open Count mode menu.
7. [BATCH] Open Batch menu. (In BATCH menu:
Loop: 100 - 50 - 25 - 20 - 10 - Off)
8. [MENU] Open the settings menu.
9. [CLEAR] Clear counting results.
10. [BACK] (In Menu) Back to count screen.

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EnglishEnglish
Touch buttons
A. Open Quick menu
B. Open Count mode menu
C. Automatic start counting On/Off
D. Add function On/Off
E. Open counting speed menu
F. Open detection type menu
Screen elements
11. batch Selected batch number
12. value Total value of counted banknotes Number
of counted notes
13. pcs Number of counted notes
First operation
2985-SX
1. The device starts by default with
the following settings:
A. Detection type: *CUR* (Automatic
currency recognition)
B. Counting mode: MIX
C. Auto start: ON
D. Add mode: Off
E. Counting speed: 900
0
AddAuto
0
pcs
Value
Mix 900 *CUR*
2995-SX
1. The device starts by default with
the following settings:
A. Detection type: USD*
B. Counting mode: Fit
C. Auto start: ON
D. Add mode: Off
E. Counting speed: 720
* If you would like to count another
currency, press the DETECT button or
press USD on the screen to open the
DETECT menu.
Note: Only currencies displayed in
white text are available for tness
counting.
Selecting a currency which is not
availble for tness counting (black text)
will change the counting mode from
Fitness to Mix counting.
Please visit www.safescan.com to
check for currency updates.
0
AddAuto USD
0
pcs
value
Fit 900
CURRENCY
1 / 3
USD GBP EUR CHF
PLN BGN CZK HUF
DETECT
1 / 3
*CUR* EUR USD
GBP
Multi
CNY HKDCHF

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10 11
EnglishEnglish
1655
AddAuto
46
pcs
Value
Mix 900 *EUR*
5. After the count has nished, the results are shown on the screen.
4. When the device detects a suspect banknote during counting,
it will transport this note to the reject pocket.
The device will sound an alarm and the blue coloured lines in the
display will turn red.
Total number of banknotes
Total counted value
Red coloured
lines
Automatic detected currency
Suspected notes
in reject pocket
2. Prevent unnecessary counting errors. Set the banknote hopper
guide so that the sides of the banknotes are enclosed and
therefore the banknotes are centered. Organise your banknotes
in a neat stack, make sure the back of the stack is aligned
straight and the notes are centered.
3. When the banknotes are placed on the hopper the machine will
automatically start counting. Press [AUTO] on the screen to
switch Off this function. If AUTO is switched off, press [START/
OK] to start counting.
1655
AddAuto
46
pcs
Value
Fit 900 USD
2995-SX
2985-SX
Total number of banknotes
Total counted value
Selected currency

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12 13
EnglishEnglish
93 1.545Total
EUR Report
Den Pcs Value
10
20
16
21
5 23
160
420
50 17 850
115
Print
6. Press the [REPORT] button to view the detailed counting results
specied per denomination.
Press [PRINT] on the screen to print the counting results*.
* Safescan TP-230 printer
separately available
Press to print*
DETECT
1 / 3
USD GBP EUR CHF
PLN BGN CZK HUF
*CUR* Multi CHF EUR
GBP RMB USD ALL
0
AddAuto
0
pcs
Value
Mix 900 EUR
Selecting a currency/detection type
1. To select or change the current detection type press the button
in the bottom right corner of the touch screen or press the
[DETECT] button on the control panel. The detection menu
opens.
2. The detect menu contains multiple selection tiles. The active
detection type has a blue coloured tile. Use [LEFT] & [RIGHT]
buttons to toggle between the detect menu pages. Simply press
the tile corresponding to the currency or the detection manner
you require for your count.
Note: Selecting a detection type will determine the available count
modes.
Detection type
BACK: Return to the count
Active
selection
Prev. / Next page
Explanation of the available detection types
Detection Description Explanation of usage
*CUR*
Counting
banknotes
with automatic
recognition of
currencies.
With*CUR* selected
there is no need
to manually select
the currency before
counting. Simply
place currencies on
the machine. The rst
detected currency
will automatically be
selected as the active
currency of the count.
* Not available for
tness count mode (Fit).
Multi
Mix counting
the amount
and value of
3 preselected
currencies
simultaneously.
Counting the amount
and value of 3 mixed
currencies during the
same count. Place
banknotes of the
preselected currencies
on the device. The
results will be shown
on the screen.
Preselections of
currencies can be done
in the device settings
menu.
0
AddAuto
0
pcs
Value
Mix 900 *CUR*
AddAuto Multi
0
EUR
0
GBP
value
Mix 720
0
0
pcsCurrency
0
USD 0

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14 15
EnglishEnglish
Detection Description Explanation of usage
EUR, USD, GBP and
other currencies that
are available on the
device.
Counting only
banknotes of
one specic
currency.
Select currencies in
the DETECT menu.
Banknotes of other
currencies will be
considered as suspect
and transported to the
reject pocket.
ALL
UV
MG
UV | MG
Sheet counting
without any
counterfeit
detection.
Sheet counting
with UV
detection.
Sheet counting
with MG
detection.
Sheet counting
with both UV +
MG detection.
Select ALL, UV, MG,
UV+MG to sheet count
currencies which are
not available on the
machine.
Only the number of
counted notes will be
shown on the screen.
0
AddAuto
0
pcs
Value
Mix 900 EUR
3655
AddAuto UV|MG
pcs
Count 900
MODE
1 / 2
USD GBP EUR CHF
PLN BGN CZK HUF
Mix Sort Face Orient
V-sort V-mix Cal Count
0
AddAuto
0
pcs
Value
Mix 900 EUR
Selecting a counting mode
1.Press the mode type in the bottom left corner of the screen or
press the [MODE] button on the control panel. The mode menu
opens.
2. The mode menu contains multiple selection tiles. The active
mode type has a blue coloured tile. The available mode types are
determind by the active detection type. Simply press the mode
type you require for your count.
Mode type
BACK: Return to the count
Active
selection
Prev. / Next page

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16 17
EnglishEnglish
Mode Main feature Explanation of
mode
Fit
0
AddAuto
0
pcs
Value
Fit 900 EUR
Fitness counting of
unsorted banknotes.
Value counting of
banknotes while
performing a tness
check. "Un-t"
banknotes will be
transported to the
reject pocket. The
reason of rejectment
can be viewed in the
Report menu.
Note: Fitness
checking is not
availble for all
currencies on the
device. Please visit
www.safescan.
com for currency
updates.
Mix
0
AddAuto
0
pcs
Value
Mix 900 EUR
Value counting of
unsorted banknotes.
20
20
20
20
10
10
10
10
5
5
5
Counting the value
and number of both
sorted and unsorted
denominations
of the selected
currency. If detection
"MULTI" is selected,
3 currencies can
be mixed counted
simultaneously.
Explanation of the available count modes Mode Main feature Explanation of
mode
Sort
0
AddAuto EUR
0
pcs
Value
Sort 900
Sort banknotes per
denomination.
Counting the
number and value
of banknotes sorted
per denomination.
Denominations
different than
the rst counted
banknote
denominations are
rejected.
Face
0
AddAuto EUR
0
pcs
Value
Face 900
Sort banknotes per
face side.
Counting the value
and quantity of
banknotes sorted
per face side and
denomination.
Banknotes with a
different face side or
denomination than
the rst counted
banknote are
transported to the
reject pocket.
Orient
0
AddAuto EUR
0
pcs
Value
Orient 900
Sort banknotes per
orientation.
Counting the value
and quantity of
banknotes sorted
per orientation
and denomination.
Banknotes with a
different orientation
or denomination
than the rst
counted banknote
are transported to
the reject pocket.

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18 19
EnglishEnglish
Mode Main feature Explanation of
mode
V-sort (version sort)
0
AddAuto EUR
0
pcs
Value
V-sort 900
Sort banknotes
per denomination
version (Old / New)
Counting the value
and quantity of
banknotes sorted
per denomination
version (divide old
and new versions).
Banknotes
with a different
denomination
version than the rst
counted banknote
are transported to
the reject pocket.
V-mix (value mix)
0
AddAuto EUR
0
1000
value-mix pcs
value
V-mix 720
Count banknotes in
batches of a preset
value.
Value $1000 Value $1000
Manually set a
desired value. The
machine counts
banknotes until the
desired value is
reached. Banknotes
not useful in
reaching the
desired value will be
transported to the
reject pocket.
Note: This function
is only available after
selecting 1 currency
form the detect
menu.
Mode Main feature Explanation of
mode
CAL
0
AddAuto
0
pcs
Value
Cal 900 UV
den
20
Counting the value
and number of
currencies which are
not available on the
device.
Select the value of
the denomination
you are planning to
count. The device
will automatically
multiply this piece-
value to the number
of counted sheets to
determine the value.
Note: The device will
not lter out different
denominations.
Count
0
AddAuto UV|MG
pcs
Count 1200
Counting the number
of banknotes.
Counting the number
of banknotes without
checking banknote
dimensions or value.

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EnglishEnglish
0
AddAuto EUR
0
50
batch pcs
value
Mix 900
(version sort)
Add function
ON
OFF
Count results are added to
the previous result.
Previous count result is
cleared when a new count
is started.
Use the add function to add the results of multiple counts to the
total. Press [ADD] in the bottom-middle of the count screen. or
press the [ADD] button on the control panel. The bar above ADD
will light up blue when activated.
Press to activate ADD
Batch counting
The batch function is used to create stacks of an equal number of
banknotes.
5 6
2 3
8 9
CLR0
7
4
1
ESC
OK
4
Press [BATCH] to open the Batch
entry screen. By default the batch
number is set to 100.
1. Type the desired batch number on
the touch screen and press [OK]
to conrm. Or repeately press the
[BATCH] button to toggle between
the presetted batch numbers.
- Press [CLR] to clear the entry.
- Press [ESC] on the touch screen
to exit the batch entry screen.
0
AddAuto
0
pcs
Value
Cal 900 UV
den
20
Press the count speed indication on the touch-screen to open
the Speed menu. The speed menu will show the count speeds
available within the selected counting mode and detection setting.
Current
count
speed
Press to open
The Speed menu
Select counting speed
CZK
SPEED
720
1200
900
2. In the count screen, the batch
number is shown.
Note: The batch function is not
available in “Value-Mix” mode.
3. Place a stack of banknotes on the
hopper. The device will now stop
counting when the batch number
has been reached.
Note: When the batch number is not
reached the device will sound one
audio signal.
0
AddAuto EUR
0
100
batch pcs
value
Mix 900

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22 23
EnglishEnglish
0
AddAuto EUR
0
50
batch pcs
value
Mix 900
(version sort)
With setting 'Auto'is activated the
machine will automatically start count
when banknotes are placed on the
hopper. With Auto deactivated, the
[START/OK] button must be pressed
to start counting.
Press to activate 'Auto'matic count start
Automatic count start
1. After nishing a count,
press [REPORT] to view the
counting results.
2. The report screen shows
the amount and value per
denomination and the total
value.
3. Press -> to scroll through the
next result page(s)
4. Press 'Print' * to send the
count results to a printer.
5. Press <- to exit the report
screen and return to the
count screen.
* Printing can be done with
the optional Safescan TP-230
printer.
Use the report screen to show the counting results of currency
counting. If counting mode 'Multi' is selected count mode the
results of 3 currencies will be separately displayed in the count
report.
Counting report
93 1.545Total
EUR Report
Den Pcs Value
10
20
16
21
5 23
160
420
50 17 850
115
Print
Print
results
Prev.
/ Next
page
Return to the count
After nishing the count (when the hopper is empty), the device
will repeatedly make 3 beep tones and the lines remain red. After
removing all the banknotes from the reject pocket, the red line will
return to the colour blue.
To inspect the reason for rejecting the banknote, press [REPORT]
and toggle with [< >] to the Reject list. Alternatively use the [UP
DOWN] buttons to scroll through the list. Inspect the suspect
banknote and count it again to verify its authenticity.
All detected suspect banknotes are transported to the reject
pocket. If a suspect banknote is detected, the blue coloured lines in
the screen will become red.
Detecting suspect banknotes
3655
AddAuto EUR
95
50
batch pcs
value
Mix 900
Lines change from blue to red after
detecting a suspect banknote

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24 25
EnglishEnglish
Error messages
List of rejection and error messages
A variety of messages
can be displayed.
These messages can
occur during start up
or during counting. The
error message screen
shows the main error, the
explanation and solution
and the error message
number.
When the device detects an issue with a banknote during counting,
it will stop, sound an alarm and display an error message. Read the
message and follow the instructions to solve the problem.
Main error
Explanation
Error message
number
#1
#1
#15
Slant banknotes
OK
Error: D9
Banknotes has not been fed
straight through the machine.
Place banknotes neatly and
centered onto the hopper
1.The number on the left-
hand side of the screen
indicates the location of the
banknotes: Number 1 is the
rst banknote that has been
transported to the reject
pocket.
2.If multiple banknotes are
transported to the reject
pocket, the number 1
banknote is located at the
bottom of the stack.
3.The reason for rejection is
shown on the right hand
side.
3 / 3
EUR Report
Position Description
6 - 8
12
13-15
Image distorted
Denomination version difference
UV-Error
1Different denomination
Print
Error Cause Solution(s)
UV, MG,
IR, IMAGE
INCOMPLETE,
IMAGE
DISTORTION,
IMAGE, NOT
RECOGNIZED
- Banknote is suspect.
- The sensors may be
dirty or blocked by
dust.
- The image or
integrated UV
& IR features of
banknotes may
become weaker
when a banknote
is old, heavily used
or when it has
accidentally been
washed.
- Count the banknote
again to make
sure if a suspected
banknote is
detected.
- Follow the cleaning
procedure.
- Check if the
banknotes are dirty,
damaged or worn
out.
- Make sure that the
device is not in
the vicinity of any
magnetic elds or
devices transmitting
any signal since
this may disrupt the
integrated sensors.
DIFFERENT
DENOMINATION
- A banknote
of a different
denomination than
the rst counted
banknote has been
detected.
- Check the rejected
stack for a different
denomination.

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26 27
EnglishEnglish
Error Cause Solution(s)
CHAINED,
DOUBLE
- More than one
banknote is being
fed through the
machine at the same
time.
- Ensure that there are
no banknotes stuck,
folded or glued
together.
- Check the banknote
quality. If no obvious
visible issues are
found, count the
banknote again and
check if the problem
persists.
- The hopper may be
set too loose. Adjust
the hopper knob in
clockwise direction.
See chapter
maintenance and
servicing.
Error Cause Solution(s)
SLANT - The banknotes
are not being fed
straight through the
machine.
- Ensure the
banknotes are
placed neatly and
are inserted centred
on the hopper.
- Use the hopper
guides to center the
banknotes and when
counting a large
stack of banknotes,
guide the notes also
with your hands
during counting.
Please refer to rst
operation.
- The hopper may be
set too loose. Adjust
the hopper knob in
clockwise direction.
See chapter
maintenance and
servicing.

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28 29
EnglishEnglish
Error messages
HALF
BANKNOTE
- An incomplete, torn
or half-size banknote
has been detected.
- Check the banknote
quality. If no obvious
visible issues are
found, count the
banknote again and
check if the problem
persists.
WIDTH, LENGTH - A banknote with a
non-conforming size
has been detected.
- Check the banknote
quality. If no obvious
visible issues are
found, count the
banknote again and
check if the problem
persists.
JAM - Banknotes are
jammed.
- Remove jammed
banknotes. Open
top or back panel
when needed to
solve the jam.
Machine error messages
Error message displayed Solution displayed
Machine error Please restart the device
Machine service error Contact Safescan support:
support.safescan.com
The stacker is full Remove all banknotes from the
stacker
Top panel is open Close the top panel
The back panel is open Close the back panel
Hopper sensor blocked Remove banknotes and clear dust
from the hopper sensor.
Stacker sensors are blocked Remove all banknotes from the
stacker and clear dust from the
stacker.

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30 31
EnglishEnglish
The quick menu is a helpful tool that offers several features which
are used regularly.
Open the quick menu by simply pressing the middle of the touch
screen once. With the quick menu opened, press a feature on the
screen or press [ESC] to exit the quick menu.
Quick menu
USDMix
Quick menu
Batch Batch Batch
20 25 10050
Batch
Save Save
Set-1 Set-2
Verify
Use Use
Set-1 Set-2 ESC
Print
Results
Print
Serial #
1
2
3
6
4 5
Nr. On the screen Description Usage
1. Batch 20/25/50/100 Batch presets. Instruction
1. Press the touch screen once to open the quick menu.
2. Press a batch setting.
3. The machine will return to the count screen with the selected
batch settings activated.
Note: Batch presets can be adjusted in counting preferences in
the menu.
2. Save Set-1 & Set-2 Save counting settings as
currently indicated on the
machine.
If certain specic counting settings are often used, it can be useful
to save them on the machine. With this option, the currency, batch
number, counting mode and add feature state, can be saved under
Set-1 or Set-2.
Instruction
1. Set the machine to the preferred settings.
2. Press the touch screen once to open the quick menu.
3. Press [Save Set-1 or Set-2].
4. The machine saves the current settings and returns to the quick
menu.
5. Press [ESC] to exit the quick menu.
Note: Settings can always be saved. Every time the [Save Set-1 or
Set-2] is pressed, the current settings will overwrite previous saved
settings.

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32 33
EnglishEnglish
Nr. On the screen Description Usage
3. Use Set-1 & Set-2 Use saved counting settings. Instruction
1. Press the touch screen once to open the quick menu.
2. Press [Use Set-1 or Set-2].
3. The count menu opens using the saved settings. On the screen,
the active indication Set-1 or /Set-2 icon appears.
Note: Changing the settings will directly disable the Use
Set-1 or Set-2. The indication icon will disappear from the
screen.
3655
AddAuto EUR
95
50
batch pcs
value
Set-1
Mix 900
4. Verify Open verify count function. This function can be used to recount and check any count
suspected of being wrong without adding to current batch or day
totals.
1. Press the touchscreen once to open the quick menu.
2. Press [Verify].
3. The count menu opens with the current used settings. All totals
of the previous count are stored in memory. On the screen, the
‘Verify’ indication appears.
4. Perform 1 or more verify counts.
5. To exit the verify mode, press the touchscreen once and press
[Verify].
6. The machine will return to the saved count results of your
previous counts.
3655
AddAuto EUR
95
50
batch pcs
value
Verify
Mix 900
5. ESC Exit Quick Menu. Instruction
1. Press [ESC].
2. The machine will return to the count screen.
6. Print
(Print Serial# if
vailable)
Print current count results.
Export count results to the
Money Counting Software
Note: For printing the count results you’ll need the optional
Safescan TP-230 printer.
Note: Safescan Money Counting Software requires the use of the
Safescan MCS cable.

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EnglishEnglish
Menu
MENU
Counting Preferences
Device settings
Versions
1. Press the [MENU]
button to open the
menu.
2. The menu is
devided in 3 sub
menu's.
- Counting
preferences
- Device settings
- Versions
3. Press on a sub
menu item to open
or Press [<-] to
return to the count
menu.
Working with the menu
2 / 4
Device settings
Time & Date 5:23 PM 06 - 23 - 2020
Keep settings after restart
Round Add-Batch
2
4
5
6
3
1
7
Prev. / Next page
1.Current Menu/Sub
menu
2.Go one level back
3.Menu item
4.Item settings
5.Function switch OFF:
Switch is grey
6.Function switch ON:
Switch is bright
white and blue.
7.Page number
indication
Counting
preference
Setting description
Serial number
scanning
Enable or disable serialnumber scanning.
Serialnumbers can be printed*.
Button sound Enable or disable beep sounds when a button
is pressed sing the On/Off switch.
Alarm sound Enable or disable alarm sounds when an error
occurs using the On/Off switch.
Batch quantities Change preset batch numbers in quick menu.
Currency status Activate and deactivate currencies.
Deactivated currencies will not appear during
usage.
Menu items
Device settings Setting description
Language Select language of user interface.
Multi mix currency
selection
Select 3 currencies to use in the multi-
currency mode.
Fitness currency
selection
Select 3 currencies to use for tness
counting.
Time format Select 12 or 24 hour format.
Time and Date Menu to manually enter the time and date.
The current time and date is shown.

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Versions Setting description
Firmware version Shows which rmware version is installed.
Currency version Shows which currency software version is
installed.
Device settings Setting description
Keep setting after
restart
Enabled (On): The current user settings will be
used after restarting.
Disabled (Off): The device will start with
automatic currency detection, count mode
Mix and Batch Off.
Round Add-Batch With both this function and ADD mode
activated (On), the device will only add the
count result of completed batches to the
total. When the batch number isn’t reached,
the machine will ‘correct’ the total to the rst
multiple of the set batch amount.
CAL
denominations
Select range for calculater mode:
1 - 1000 or 500 - 100.000
Reject pocket
capacity
Select the maximum capacity of: 20, 30, 40 or
50 banknotes
Default factory
settings
Start reset procedure. After resetting, the
device is set to default factory settings. All
user settings are cleared.
* Printing can be done on the optional Safescan TP-230 printer.
Serialnumber scanning may not be available for all currencies.
Maintenance & servicing
To ensure continuous reliable operation, regular cleaning of the
device’s internal parts and sensors is required. Dust or dirt can rub
off banknotes and disturb the proper functioning of the sensors.
Also in case of jam errors, it might be necessary to open the top
panel to remove jammed banknotes.
Remark: Always power OFF the machine and pull out the power
cable from the device before servicing.
Opening the top panel and back panel
1 3
To ensure continuous reliable operation, regular cleaning of the
device’s internal parts and sensors is required. Dust or dirt can rub
off banknotes and disturb the proper functioning of the sensors.
Also in case of jam errors, it might be necessary to open the top
panel to remove jammed banknotes.
Remark: Always power OFF the machine and pull out the power
cable from the machine before opening the top panel and back
panel.
Note: The back panel can only be removed or placed back when
the top panel is opened rst!
2

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Cleaning program
Weekly/monthly remove all dust from the sensors with a dry brush
(included) or cloth. During cleaning the use of an airduster or
vacuum cleaner is recommended. When using a vacuum cleaner
make sure to put a soft brush attachment onto the hose.
The device will automatically give maintenance advise. Please
make sure to clean the device as advised.
Cleaning the device and sensors
1. Use the enclosed cleaning aids (brush and cleaning sheets)
for servicing the 2985-SX.
A. Start with brushing the top and bottom surface until all visible
dust is removed.
B. Use the soft side of a cleaning sheet to wipe all further dust
from the top and bottom surface, the sensors and rotation
wheels.
Bottom
Sensors
Top
Sensors
Maintenance & servicing
2. Pull out the back panel completely and clean as instructed.
Clean the inside of the machine aswell.
When done, you must close the panels in reverse order:
Back panel > Top panel.
Sensors