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This is not a complete statement of your legal rights as a consumer.
For New Zealand: Our Goods come with guarantees that cannot be excluded under the
Consumer Guarantees Act 1993.This guarantee applies in addition to the conditions and
guarantees implied by that legislation.
The Warranty: HoMedics sells its products with the intent that they are free of defects
in manufacture and workmanship under normal use and service.In the unlikely event
that your HoMedics product proves to be faulty within 15 years from the date of purchase
due to workmanship or materials only, we will replace it at our own expense, subject to
the terms and conditions of this guarantee.The warranty period is limited to 3 months
from the date of purchase for products used commercially/professionally.
Terms and Conditions: In addition to the rights and remedies that you have under
the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other
applicable law and without excluding such rights and remedies warranty against defects:
1. The Goods are designed to withstand the rigors of normal household use and are
manufactured to the highest standards using the highest quality components. Whilst
unlikely, if, during the first 15 Years (3 months commercial use) from their date of
purchase from the Supplier (Warranty Period), the Goods prove defective by reason
of improper workmanship or materials and none of your statutory rights or remedies
apply, we will replace the Goods,subject to the terms and conditions of this warranty.
2. We do not have to replace the Goods under this AdditionalWarranty if the Goods have
been damaged due to misuse or abuse, accident, the attachment of any unauthorized
accessory, alteration to the product, improper installation, unauthorised repairs or
modifications, improper use of electrical/power supply, loss of power, malfunction
of damage of an operating part from failure to provide manufacturer’s recommended
maintenance, transportation damage, theft, neglect, vandalism, environmental
conditions or any other conditions whatsoever that are beyond the control of
HoMedics.
3. This Warranty does not extend to the purchase of used, repaired or second-hand
products or to products not imported or supplied by HoMedics Australia Pty Ltd,
including but not limited to those sold on oshore internet auction sites.
4. This Warranty extends only to consumers and does not extend to Suppliers.
5. Even when we do not have to replace the Goods, we may decide to do so anyway.In
some cases, we may decide to substitute the Goods with a similar alternative product
of our choosing. All such decisions are at our absolute discretion.
6. All such replaced or substituted Goods continue to receive the benefit of this
Additional Warranty for the time remaining on the original Warranty Period (or three
months, whichever is the longest).
7. This Additional Warranty does not cover items damaged by normal wear and
tear including but not limited to chips, scratches,abrasions,discolouration and
other minor defects, where the damage has negligible eect on the operation or
performance of the Goods.
8. This Additional Warranty is limited to replacement or substitution only. As far as
the law permits, we will not be liable for any loss or damage caused to property
or persons arising from any cause whatsoever and shall have no liability or any
incidental, consequential or special damages.
9. This warranty is only valid and enforceable in Australia and New Zealand.
Making a Claim:
In order to claim under this Warranty you must return the Goods to the Supplier (place
of purchase) for replacement. If this is not possible, please contact our customer service
department at the address below.
• All returned Goods must be accompanied by satisfactory proof of purchase which
clearly indicates the name and address of the Supplier, the date and place of
purchase and identifies product.It is best to provide an original, legible and
unmodified receipt of sales invoice.
• You must bear any expense for return of the Goods or otherwise associated with
making your claim under this Additional Warranty.
• This Additional Warranty does not cover items damaged by normal wear and
tear including but not limited to chips, scratches,abrasions,discolouration and
other minor defects, where the damage has negligible eect on the operation or
performance of the Goods.
