Samsung GALAXY S5 User manual

User Guide
(UG template version 15a)
[Sprint_Samsung_SM-G900P_UM_Eng_031815_R6]

TOC i
Table of Contents
Get Started .................................................................................................................................................... 1
Your Phone at a Glance ........................................................................................................................ 1
Set Up Your Phone ............................................................................................................................... 1
Activate Your Phone ............................................................................................................................. 4
Complete the Setup .............................................................................................................................. 5
Set Up Voicemail ................................................................................................................................... 6
Sprint Account Information and Help .................................................................................................... 7
Sprint Account Passwords ............................................................................................................ 7
Manage Your Account .................................................................................................................. 7
Sprint Support Services ................................................................................................................ 8
Phone Basics ................................................................................................................................................ 9
Your Phone’s Layout ............................................................................................................................. 9
Turn Your Phone On and Off .............................................................................................................. 11
Turn Your Screen On and Off ............................................................................................................. 11
Features .............................................................................................................................................. 12
Motions and Gestures ................................................................................................................. 12
Air View ....................................................................................................................................... 12
Multi Window ............................................................................................................................... 13
Touchscreen Navigation ..................................................................................................................... 15
Your Home Screen .............................................................................................................................. 18
Customize Your Home Screen ................................................................................................... 19
Extended Home Screens ............................................................................................................ 21
Status Bar and Notification Panel ....................................................................................................... 22
Status Bar ................................................................................................................................... 22
Notification Panel ........................................................................................................................ 24
Enter Text ............................................................................................................................................ 25
Text Input Methods ..................................................................................................................... 25
Google Voice Typing ................................................................................................................... 25
Samsung Keyboard .................................................................................................................... 26
Swype ......................................................................................................................................... 26
Tips for Editing Text .................................................................................................................... 27
Phone Calls ................................................................................................................................................. 28

TOC ii
Wi-Fi Calling ........................................................................................................................................ 28
Make Phone Calls ............................................................................................................................... 28
Call Using the Keypad ................................................................................................................ 28
Call from Logs ............................................................................................................................. 29
Call from Contacts ...................................................................................................................... 29
Call a Number in a Text Message .............................................................................................. 29
Call a Number in an Email or Gmail Message ............................................................................ 29
Make an Emergency Call ............................................................................................................ 30
Receive Phone Calls ........................................................................................................................... 30
Phone Call Options ............................................................................................................................. 31
Dialing Options ............................................................................................................................ 31
Caller ID ...................................................................................................................................... 32
Call Waiting ................................................................................................................................. 32
3-Way Calling .............................................................................................................................. 32
Call Forwarding ........................................................................................................................... 33
In-Call Options ............................................................................................................................ 34
Voicemail ............................................................................................................................................. 35
Voicemail Setup .......................................................................................................................... 35
Retrieve Your Voicemail Messages ............................................................................................ 35
Voicemail Notification .................................................................................................................. 36
Visual Voicemail .................................................................................................................................. 36
Set Up Visual Voicemail .............................................................................................................. 36
Review Visual Voicemail ............................................................................................................. 37
Visual Voicemail Options ............................................................................................................ 37
Configure Visual Voicemail Settings ........................................................................................... 38
Change Your Main Greeting ....................................................................................................... 39
Edit the Display Name ................................................................................................................ 39
Logs .................................................................................................................................................... 39
Access Call Settings ........................................................................................................................... 41
Contacts ...................................................................................................................................................... 42
Get Started with Contacts ................................................................................................................... 42
Access Contacts ......................................................................................................................... 42
Find a Contact ............................................................................................................................. 42
Access Contacts Settings ........................................................................................................... 43
Add a Contact ..................................................................................................................................... 43

TOC iii
Save a Phone Number ........................................................................................................................ 44
Edit a Contact ...................................................................................................................................... 44
Add or Edit Information for a Contact ......................................................................................... 44
Assign a Picture to a Contact ...................................................................................................... 44
Assign a Ringtone to a Contact .................................................................................................. 45
Link Contacts .............................................................................................................................. 45
Delete Contacts .......................................................................................................................... 45
Save a Business Card as a Contact ................................................................................................... 46
Move Contacts .................................................................................................................................... 46
Speed Dials ......................................................................................................................................... 46
Favorites ............................................................................................................................................. 47
Groups ................................................................................................................................................ 48
Share Contacts ................................................................................................................................... 50
Export and Import Contacts ................................................................................................................ 50
Accounts and Messaging ............................................................................................................................ 52
Google Account ................................................................................................................................... 52
Create a Google Account ............................................................................................................ 52
Sign In to Your Google Account ................................................................................................. 52
Access Gmail .............................................................................................................................. 53
Send a Gmail Message ............................................................................................................... 53
Read and Reply to Gmail Messages .......................................................................................... 53
Samsung Account ............................................................................................................................... 54
Email ................................................................................................................................................... 54
Add an Email Account ................................................................................................................. 54
Add a Microsoft Exchange ActiveSync Account ......................................................................... 55
Compose and Send Email .......................................................................................................... 56
Reply To or Forward Email ......................................................................................................... 56
Manage Your Email Inbox ........................................................................................................... 57
Edit Email Settings ...................................................................................................................... 58
Delete an Email Account ............................................................................................................. 58
Text and Multimedia Messaging ......................................................................................................... 59
Send a Text Message (SMS) ...................................................................................................... 59
Send a Multimedia Message (MMS) ........................................................................................... 59
Save and Resume a Draft Message ........................................................................................... 60
New Messages Notification ......................................................................................................... 60

TOC iv
Manage Conversations ............................................................................................................... 61
Access Messages Settings ......................................................................................................... 62
Social Networking Accounts ............................................................................................................... 63
Facebook .................................................................................................................................... 63
YouTube ...................................................................................................................................... 64
Google+ ...................................................................................................................................... 64
Hangouts ..................................................................................................................................... 65
Apps and Entertainment .............................................................................................................................. 66
Google Play Store ............................................................................................................................... 66
Find and Install an App ............................................................................................................... 66
Create a Google Wallet Account ................................................................................................ 67
Open an Installed App ................................................................................................................ 67
Uninstall an App .......................................................................................................................... 67
Navigation Apps .................................................................................................................................. 68
Google Maps ............................................................................................................................... 68
Scout ................................................................................................................................................... 68
Samsung/GALAXY Apps .................................................................................................................... 69
Music Apps .......................................................................................................................................... 69
Google Play Music ...................................................................................................................... 69
Music ........................................................................................................................................... 69
Sprint Music Plus ................................................................................................................................ 72
Google Play Movies & TV ................................................................................................................... 73
Google Play Books .............................................................................................................................. 73
Google Play Games ............................................................................................................................ 73
Google Play Newsstand ...................................................................................................................... 74
Sprint Fun & Games............................................................................................................................ 74
Sprint Zone .......................................................................................................................................... 74
Web and Data ............................................................................................................................................. 75
Wi-Fi .................................................................................................................................................... 75
Turn Wi-Fi On or Off ................................................................................................................... 75
Turn Wi-Fi On and Connect to a Wi-Fi Network ......................................................................... 75
Internet ................................................................................................................................................ 77
Chrome ............................................................................................................................................... 77
Data Services General Information (Sprint Spark LTE and 3G Networks) ......................................... 77
Sprint Spark LTE ......................................................................................................................... 77

TOC v
Your User Name ......................................................................................................................... 78
Data Connection Status and Indicators ...................................................................................... 78
Hotspot ................................................................................................................................................ 79
Virtual Private Networks (VPN) ........................................................................................................... 80
Prepare Your Phone for VPN Connection .................................................................................. 80
Add a VPN .................................................................................................................................. 80
Connect to a VPN ....................................................................................................................... 82
Disconnect from a VPN ............................................................................................................... 82
Camera and Video ...................................................................................................................................... 83
Camera ............................................................................................................................................... 83
Open the Camera ....................................................................................................................... 83
Take a Picture ............................................................................................................................. 84
Record Videos ............................................................................................................................ 84
Review Pictures and Videos from the Camera ........................................................................... 85
Configure the Camera ................................................................................................................. 86
Gallery ................................................................................................................................................. 88
View Photos and Videos ............................................................................................................. 90
Working with Photos ................................................................................................................... 91
Share Photos and Videos ........................................................................................................... 92
Google Photos .................................................................................................................................... 94
Video Player ........................................................................................................................................ 94
Tools and Calendar ..................................................................................................................................... 95
Bluetooth ............................................................................................................................................. 95
Turn Bluetooth On or Off ............................................................................................................. 95
Connect a Bluetooth Headset or Car Kit ..................................................................................... 95
Reconnect a Headset or Car Kit ................................................................................................. 96
Disconnect or Unpair from a Bluetooth Device ........................................................................... 96
Send Information Using Bluetooth .............................................................................................. 97
Receive Information Using Bluetooth ......................................................................................... 98
Calendar .............................................................................................................................................. 98
Add an Event to the Calendar ..................................................................................................... 98
Event Alerts and Reminders ..................................................................................................... 100
View Events .............................................................................................................................. 100
Erase Events ............................................................................................................................. 101
Calculator .......................................................................................................................................... 102

TOC vi
Clock ................................................................................................................................................. 102
Drive .................................................................................................................................................. 103
Dropbox ............................................................................................................................................. 103
Download the Desktop Application ........................................................................................... 104
Accessing Dropbox on Your Device ......................................................................................... 104
Manually Uploading a Picture to Dropbox ................................................................................ 104
Flipboard ........................................................................................................................................... 104
Google Now ...................................................................................................................................... 105
Google Search .................................................................................................................................. 105
Help ................................................................................................................................................... 105
Lookout Security ............................................................................................................................... 105
Memo ................................................................................................................................................ 105
My Files ............................................................................................................................................. 106
My Magazine ..................................................................................................................................... 107
Polaris Office 5 .................................................................................................................................. 107
S Health ............................................................................................................................................ 107
S Voice .............................................................................................................................................. 109
Smart Remote ................................................................................................................................... 110
Configure Smart Remote .......................................................................................................... 110
Customize Your Smart Remote ................................................................................................ 110
Use Your Smart Remote to Control Your TV ............................................................................ 111
Voice Recorder ................................................................................................................................. 111
Voice Search ..................................................................................................................................... 113
microSD Card .................................................................................................................................... 114
Install a microSD Card .............................................................................................................. 114
Remove a microSD Card .......................................................................................................... 115
View microSD Card Memory ..................................................................................................... 115
Format a microSD Card ............................................................................................................ 115
Unmount a microSD Card ......................................................................................................... 115
Transfer Files Between Your Phone and a Computer ...................................................................... 116
System Updates ................................................................................................................................ 117
Before Updating Your Firmware ............................................................................................... 117
Update Your Phone .................................................................................................................. 118
Global Services ......................................................................................................................................... 119
Set the Communications Method for Global Use .............................................................................. 119

TOC vii
Setting the Carrier ............................................................................................................................. 119
Activate Sprint Worldwide Service on Your Account ........................................................................ 120
Your Phone’s SIM Card for International GSM Roaming ................................................................. 120
Enable Global Roaming Mode .......................................................................................................... 121
Make and Receive Worldwide Calls ................................................................................................. 121
Sprint International Voicemail Service .............................................................................................. 122
Set Up Your Voicemail Access Number for International Use .................................................. 122
Access Your Voicemail Internationally ...................................................................................... 123
International Data Roaming .............................................................................................................. 123
Access Email and Data Services Internationally ...................................................................... 124
Contact Sprint for Assistance with International Service .................................................................. 124
Settings ..................................................................................................................................................... 126
Using Settings ................................................................................................................................... 126
Access Settings ........................................................................................................................ 126
Search Settings ......................................................................................................................... 126
Settings Options ........................................................................................................................ 126
Wi-Fi Calling Settings ........................................................................................................................ 127
Wi-Fi Settings .................................................................................................................................... 127
Configure Wi-Fi Settings ........................................................................................................... 127
Advanced Wi-Fi Settings ........................................................................................................... 128
Wi-Fi Direct Settings ................................................................................................................. 128
Hotspot Settings ................................................................................................................................ 129
Bluetooth Settings ............................................................................................................................. 131
Tethering Settings ............................................................................................................................. 132
Airplane Mode ................................................................................................................................... 132
Data Usage Settings ......................................................................................................................... 133
Location Settings ............................................................................................................................... 134
More Networks Settings .................................................................................................................... 135
Default Messaging App Settings ............................................................................................... 135
Mobile Networks Settings ......................................................................................................... 135
VPN Settings ............................................................................................................................. 136
Roaming Settings ...................................................................................................................... 136
NFC Settings ..................................................................................................................................... 137
Turn NFC On or Off .................................................................................................................. 137
Android Beam Settings ............................................................................................................. 137

TOC viii
S Beam Settings ....................................................................................................................... 138
Tap and Pay .............................................................................................................................. 138
Nearby Devices Settings ................................................................................................................... 139
Printing Settings ................................................................................................................................ 140
Screen Mirroring Settings ................................................................................................................. 141
MirrorLink .......................................................................................................................................... 141
Sounds and Notifications Settings .................................................................................................... 142
Volume Settings ........................................................................................................................ 142
Additional Sound and Notification Options ............................................................................... 142
Display Settings ................................................................................................................................ 143
Wallpaper Settings ............................................................................................................................ 144
Lock Screen Settings ........................................................................................................................ 145
Screen Lock .............................................................................................................................. 145
Set a Swipe Screen Lock .......................................................................................................... 145
Set a Pattern Screen Lock ........................................................................................................ 146
Set a PIN Screen Lock .............................................................................................................. 146
Set a Password Screen Lock .................................................................................................... 147
Set a Fingerprint Screen Lock .................................................................................................. 148
Multi Window Settings ....................................................................................................................... 149
Notification Panel Settings ................................................................................................................ 149
Toolbox ............................................................................................................................................. 150
One-Handed Operation Settings ....................................................................................................... 150
Easy Mode Settings .......................................................................................................................... 151
Accessibility Settings......................................................................................................................... 151
Configure Vision Accessibility Settings ..................................................................................... 151
Configure Hearing Accessibility Settings .................................................................................. 152
Configure Dexterity and Interaction Settings ............................................................................ 153
Configure Other Accessibility Settings ...................................................................................... 154
Configure Accessibility Services ............................................................................................... 154
Private Mode Settings ....................................................................................................................... 155
Finger Scanner .................................................................................................................................. 155
Motions and Gestures Settings ......................................................................................................... 156
Air View Settings ............................................................................................................................... 157
Accounts Settings ............................................................................................................................. 157
Cloud Settings ................................................................................................................................... 158

TOC ix
Backup and Reset Settings ............................................................................................................... 158
Language and Input Settings ............................................................................................................ 159
Choose a Default Language ..................................................................................................... 159
Set a Default Input Method ....................................................................................................... 159
Samsung Keyboard Settings .................................................................................................... 159
Swype Settings ......................................................................................................................... 161
Google Voice Typing Settings................................................................................................... 162
Speech Settings ........................................................................................................................ 163
Mouse/Trackpad Settings ......................................................................................................... 164
Date and Time Settings .................................................................................................................... 164
Safety Assistance .............................................................................................................................. 165
Accessories Settings ......................................................................................................................... 165
Battery Settings ................................................................................................................................. 166
Power Saving Settings ...................................................................................................................... 166
Storage Settings ................................................................................................................................ 167
Security Settings ............................................................................................................................... 167
Device Administration ............................................................................................................... 167
Encryption ................................................................................................................................. 168
Passwords ................................................................................................................................. 168
Security Update Service ........................................................................................................... 169
Credential Storage .................................................................................................................... 169
Advanced Settings .................................................................................................................... 170
Help ................................................................................................................................................... 170
Activate This Device .......................................................................................................................... 170
System Update Settings ................................................................................................................... 170
About Device Settings ....................................................................................................................... 171
Application Manager Settings ........................................................................................................... 172
Default Applications Settings ............................................................................................................ 172
Calendar Settings .............................................................................................................................. 173
Call Settings ...................................................................................................................................... 174
Call Rejection ............................................................................................................................ 174
Answering and Ending Calls ..................................................................................................... 174
Call-related Pop-ups ................................................................................................................. 175
Show Caller Information ............................................................................................................ 175
Call Alerts .................................................................................................................................. 175

TOC x
Call Accessories ....................................................................................................................... 176
TTY Mode ................................................................................................................................. 176
Hearing Aids.............................................................................................................................. 176
Ringtones and Keypad Tones................................................................................................... 177
Personalize Call Sound ............................................................................................................. 177
Noise Reduction ........................................................................................................................ 177
US Dialing ................................................................................................................................. 178
International Dialing .................................................................................................................. 178
DTMF Tones ............................................................................................................................. 178
Voicemail Settings .................................................................................................................... 178
Contacts Settings .............................................................................................................................. 179
Email Settings ................................................................................................................................... 180
Gallery Settings ................................................................................................................................. 183
Internet Settings ................................................................................................................................ 183
Messages Settings ............................................................................................................................ 185
S Voice Settings ................................................................................................................................ 188
Copyright Information ................................................................................................................................ 189
Index .......................................................................................................................................................... 190

Get Started 1
Get Started
The following topics give you all the information you need to set up your phone and Sprint service for the
first time.
Your Phone at a Glance
The following illustration outlines your phone’s primary features.
Set Up Your Phone
Before using your new phone, you must install and charge the battery.
Note: Your phone’s battery should have enough charge to turn the phone on and find a signal, complete
the setup wizard, set up voicemail, and make a call. You should fully charge the battery as soon as
possible.
Install the Battery
1. Using the slot provided, gently lift the cover off the phone.
2. Insert the battery, aligning the gold contacts on the battery with the gold contacts on the phone,
and gently press the battery into place.

2 Get Started
3. Replace the back cover, making sure all the tabs are secure and there are no gaps around the
cover.
Important: Before closing the cover, check to see if there is any foreign substance such as dust or sand
between the rubber on the back of the cover and the sealing area.
Note: Water-resistant and dustproof based on IP67 rating, which tests submersion up to 1 meter for up to
30 minutes. Not shockproof. Covers must be tightly closed.
Maintaining Water and Dust Resistance
This device is rated IP67 using the Ingress Protection rating system. The dust rating is 6 (highest level of
protection) and the water resistance rating is 7 (water resistant up to 1 meter for up to 30 minutes).
Despite this classification, your device is not impervious to water damage in any situation. It is important
that all compartments are closed tightly.
Follow these tips carefully to prevent damage to the device.
● Whenever your device gets wet, dry it thoroughly with a clean, soft cloth.
● Do not expose the device to salt water or ionized water, or to water over 1 meter deep for more
than 30 minutes. If your device is exposed to salt water, wash the device with fresh water then
dry thoroughly with a clean, soft cloth. Otherwise, when it dries, salt may accumulate and block
the microphone, earpiece, and speaker.
● When drying off your device, be sure to pat the earpiece (top front of phone), microphone (bottom
of phone), and speaker (rear of phone) with a clean, soft cloth to remove as much water as
possible.
● When making a call immediately after your device is wet, the microphone may have water in it
which may lower the volume that the other person will hear. After drying off the device, allow the
device to air-dry before making a call.

Get Started 3
● The back and USB/Accessory Port covers may be loosened slightly if the device is dropped or
receives an impact. Ensure that all the covers are properly aligned and tightly closed. Otherwise,
they may not provide protection from water and dust.
● Always keep the USB/Accessory Port cover clean and be careful to avoid damaging it.
Note: The touch screen may not be active in water.
Charge the Battery
1. On the bottom of the phone, gently lift the multipurpose jack cover to reveal the USB
Charger/Accessory Port.
2. Plug the USB cable into the Charger/Accessory Port on the bottom of the phone.
3. Plug the other end of the USB cable into the Charging Head, and then plug the Charging Head
into an electrical outlet to charge your battery. Fully charging a battery may take up to three
hours.
Note: Your phone supports USB 3.0 and USB 2.0, and includes a USB 3.0 cable for higher data transfer
speeds when connected to another USB 3.0 device. You can also use USB 2.0 cables (not included) to
charge and connect your phone.

Get Started 4
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
 When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly
on your phone.
 Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone.
 Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for
assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727
from another phone.
Tip: Do not press the Power key while the phone is being activated. Pressing the Power key cancels the
activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.

Get Started 5
Complete the Setup
After you turn on your phone and activate it, your phone displays a Welcome screen. From the Welcome
screen follow the prompts to set up features and preferences on your phone.
Note: In some cases, you may be able to complete the setup process before your phone has been
activated on your Sprint account.
1. At the Welcome screen, choose options, and then tap Start to begin setup:
 Language: Choose the default language for your phone’s operation.
 Accessibility: Configure settings to access settings to improve the accessibility of your
phone’s features if you are visually impaired or hard of hearing.
2. Follow the onscreen instructions to complete setup for each topic. Tap Next, or the right arrow, to
move through the steps. You can skip options to continue to the next one. During setup, you may
see these options:
 Wi-Fi: By default, your phone prompts you to use Wi-Fi when accessing data services. Tap a
Wi-Fi access point to connect to it, or you can continue setup using your phone’s connection
to the wireless network.
 EULA & Diagnostic Data: Read the End User License Agreement (EULA) and then tap the
check box to confirm that you understand and agree to it terms and conditions. If you do not
agree to the EULA, you cannot continue with setup. If you consent to provide diagnostic and
usage data to Samsung, tap Yes, or tap No thanks.
 Tap & Go: Quickly copy any Google Accounts, backed up apps and data from your existing
Android device. Follow the onscreen instructions.
 Google Account: Your phone uses your Google Account to provide access to many features
and apps. Complete the steps to sign in to your current Google Account, or sign up for a new
Google Account right from your phone. You can also skip signing in to your Google Account,
or sign in later.
 Set up payment info: You can set up Google Wallet with payment accounts to use with
Google Wallet to purchase items from Google Play.
 Name: Enter your First and Last name, to personalize Google features and apps.
 Google services: Select Google service preferences, including Backup & Restore, Location
and Communication options.
 Samsung account: Some apps and features use your Samsung account. You can sign in to
your Samsung account, or follow the prompts to create a new account.
 Dropbox: Dropbox provides Web-based “cloud” storage, so you can save your pictures and
videos to the web, and any computers you link to. If you create a Dropbox account during
setup, you can get a 50GB Dropbox account for 2 years. You can create a new account here,
or sign in to your existing Dropbox account.

Get Started 6
 Device name: Your device name is how you and other devices identify your phone, such as
when sharing via Bluetooth or Wi-Fi Direct. If you want to use a different name, tap the field
and enter a name.
 Easy mode: Easy mode offers a simpler Home screen layout, with larger text and icons. Tap
the check box to turn on Easy mode. You can also choose Easy mode from Settings at any
time.
3. Tap Finish to complete setup.
 You may see a series of informational or update screens. Follow the prompts to continue.
Note: During or after setup, you may see a Connections Optimizer notice. Read the notice and then tap
I AGREE to allow your phone to connect automatically to the best available data network, including Wi-Fi.
To turn Connections Optimizer off at any time, from home tap Apps > Settings > More
networks > Mobile networks > Connections optimizer and uncheck the Connections Optimizer box.
See Mobile Networks Settings for details.
Set Up Voicemail
Your phone automatically transfers all unanswered calls to voicemail, even if your phone is in use or
turned off. You should set up your voicemail and personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized access.
Note:Voicemail Password – It is strongly recommended that you create a password when setting up
your voicemail to protect against unauthorized access. Without a password, anyone who has access to
your phone is able to access your voicemail messages.
1. From home, tap Phone.
If your screen is locked, press the Power/Lock key to turn on the display and then swipe your
screen in any direction. See Turn Your Screen On and Off.
2. Touch and hold to dial your voicemail number.
3. Follow the system prompts to:
 Create your password.
 Record your name announcement.
 Record your greeting.
Tip: You can also access and set up voicemail with the Visual Voicemail app. From home, tap Apps
> Voicemail, and then tap Personalize now.

Get Started 7
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding help.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail
account, and your data services account. To ensure that no one else has access to your information, you
will need to create passwords to protect your privacy.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to
sprint.com/mysprint. (Click Sign in/Sign up and then click Sign up now. to get started.) If you are not the
account owner (if someone else receives the bill for your Sprint service), you can get a sub-account
password at sprint.com/mysprint.
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail for more
information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control access and
authorize Premium Service purchases.
For more information, or to change your passwords, sign on to sprint.com/mysprint.
Manage Your Account
Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online:sprint.com/mysprint
● Access your account information.
● Check your minutes used (depending on your Sprint service plan).
● View and pay your bill.
● Enroll in Sprint online billing and automatic payment.
● Purchase accessories.
● Shop for the latest Sprint phones.
● View available Sprint service plans and options.
● Learn more about data services and other products like games, ring tones, screen savers, and
more.

Get Started 8
From Your Sprint Phone
1. From home, tap Phone.
2. Do any of the following:
 Tap to access a summary of your Sprint service plan or to get answers
to other questions.
 Tap to make a payment.
 Tap to check minute usage and account balance.
Note: For additional account information, you can access Sprint Zone from your device. From home, tap
Apps > Sprint Zone.
Sprint Support Services
Sprint 411 and Sprint Operator Services let you easily access information and calling assistance from
your Sprint phone.
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential, business, and
government listings; movie listings or show times; driving directions, restaurant reservations, and major
local event information. You can get up to three pieces of information per call, and the operator can
automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
1. From home, tap Phone.
2. Tap .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place calls billed
to a local telephone calling card or third party.
1. From home, tap Phone
2. Tap .
Note: For more information or to see the latest in products and services, visit us online at
sprint.com/mysprint.

Phone Basics 9
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay connected to the
people and information that are important to you. The following topics will introduce the basic functions
and features of your phone.
Your Phone’s Layout
This illustration outlines your phone’s basic layout.
Features
The following list defines the features listed in the above illustrations.
● LED indicator: Glows or blinks in different colors to show status when the screen is turned off.
The LED glows red when charging, and blinks red when the battery is low; blinks blue when
there’s a new notification, or when you are recording voice with the screen turned off; and glows
green when the battery is fully charged and the phone is attached to a charger.
● Earpiece: Lets you hear the caller and automated prompts during calls.
● Proximity Sensor: Detects the presence of objects near the phone, such as when using air
gesture or motion settings. For example, while talking on the phone the sensor detects when it’s
near your ear and turns off the screen to prevent accidental key presses.
● Light Sensor: Detects the ambient light level, such as when setting screen brightness when
Automatic brightness is enabled, and when using the Camera.
● Front Camera: Allows you to take pictures and videos of yourself.