Samsung GALAXY S5 User manual

User Guide
(UG template version 14a)
SPT_SM-G860P_UG_Eng_NF4_TN_071614_F1

TOC i
Table of Contents
Get Started....................................................................................................................................................1
Your Phone at a Glance........................................................................................................................1
Set Up Your Phone...............................................................................................................................1
Remove the Back Cover...............................................................................................................2
Install the SIM Card ......................................................................................................................2
Install a Memory Card...................................................................................................................3
Install the Battery..........................................................................................................................4
Replace the Back Cover...............................................................................................................4
Activate Your Phone .............................................................................................................................6
Complete the Setup ..............................................................................................................................7
Set Up Voicemail...................................................................................................................................8
Sprint Account Information and Help....................................................................................................8
Sprint Account Passwords............................................................................................................8
Manage Your Account ..................................................................................................................9
Sprint Support Services..............................................................................................................10
Phone Basics..............................................................................................................................................11
Your Phone’s Layout...........................................................................................................................11
Features......................................................................................................................................11
Turn Your Phone On and Off..............................................................................................................13
Turn Your Screen On and Off.............................................................................................................13
Features..............................................................................................................................................14
Motions and Gestures.................................................................................................................14
Air View.......................................................................................................................................14
Multi Window...............................................................................................................................15
Touchscreen Navigation.....................................................................................................................16
Your Home Screen..............................................................................................................................22
Customize Your Home Screen...................................................................................................23
Extended Home Screens............................................................................................................25
Status Bar and Notification Panel.......................................................................................................26
Status Bar ...................................................................................................................................26
Notification Panel........................................................................................................................28
Enter Text............................................................................................................................................29

TOC ii
Text Input Methods.....................................................................................................................29
Google Voice Typing...................................................................................................................30
Samsung Keyboard ....................................................................................................................30
Swype .........................................................................................................................................31
Tips for Editing Text....................................................................................................................32
Phone Calls.................................................................................................................................................33
Make Phone Calls...............................................................................................................................33
Call Using the Keypad ................................................................................................................33
Call from Logs.............................................................................................................................33
Call from Contacts ......................................................................................................................33
Call a Number in a Text Message ..............................................................................................34
Call a Number in an Email Message ..........................................................................................34
Make an Emergency Call............................................................................................................34
Receive Phone Calls...........................................................................................................................35
Phone Call Options.............................................................................................................................36
Dialing Options............................................................................................................................36
Caller ID......................................................................................................................................36
Call Waiting.................................................................................................................................37
Three-way Calling.......................................................................................................................37
Call Forwarding...........................................................................................................................37
In Call Options ............................................................................................................................38
Voicemail.............................................................................................................................................39
Voicemail Setup..........................................................................................................................39
Retrieve Your Voicemail Messages............................................................................................39
Voicemail Notification..................................................................................................................40
Visual Voicemail..................................................................................................................................40
Set up Visual Voicemail..............................................................................................................41
Review Visual Voicemail.............................................................................................................41
Visual Voicemail Options............................................................................................................42
Configure Visual Voicemail Settings...........................................................................................42
Change Your Main Greeting.......................................................................................................42
Edit the Display Name ................................................................................................................43
Logs ....................................................................................................................................................43
Access Call Settings ...........................................................................................................................45
Contacts......................................................................................................................................................46

TOC iii
Get Started With Contacts..................................................................................................................46
Access Contacts.........................................................................................................................46
Find a Contact.............................................................................................................................46
Contacts Settings........................................................................................................................47
Add a Contact .....................................................................................................................................47
Save a Phone Number........................................................................................................................48
Edit a Contact......................................................................................................................................48
Add or Edit Information for a Contact .........................................................................................48
Assign a Picture to a Contact......................................................................................................48
Assign a Ringtone to a Contact..................................................................................................49
Link Contacts ..............................................................................................................................49
Delete Contacts ..........................................................................................................................49
Save a Business Card as a Contact...................................................................................................50
Merge Contacts...................................................................................................................................50
Speed Dials.........................................................................................................................................51
Favorites .............................................................................................................................................51
Groups ................................................................................................................................................52
Share Contacts ...................................................................................................................................54
Import and Export Contacts................................................................................................................55
Accounts and Messaging............................................................................................................................56
Google Account...................................................................................................................................56
Create a Google Account............................................................................................................56
Sign In to Your Google Account .................................................................................................56
Access Gmail..............................................................................................................................56
Send a Gmail Message...............................................................................................................57
Read and Reply to Gmail Messages..........................................................................................57
Samsung Account...............................................................................................................................58
Email...................................................................................................................................................58
Add an Email Account.................................................................................................................58
Add a Microsoft Exchange ActiveSync Account.........................................................................59
Compose and Send Email..........................................................................................................60
Reply To or Forward Email.........................................................................................................60
Manage Your Email Inbox...........................................................................................................61
Edit Email Settings......................................................................................................................62
Delete an Email Account.............................................................................................................62

TOC iv
Text and Multimedia Messaging.........................................................................................................63
Send a Text Message (SMS)......................................................................................................63
Send a Multimedia Message (MMS)...........................................................................................63
Save and Resume a Draft Message...........................................................................................64
New Messages Notification.........................................................................................................65
Managing Conversations............................................................................................................65
Access Messages Settings.........................................................................................................67
Messaging Plus...................................................................................................................................67
Social Networking Accounts ...............................................................................................................68
Facebook ....................................................................................................................................68
YouTube......................................................................................................................................68
Google+ ......................................................................................................................................69
Hangouts.....................................................................................................................................69
Apps and Entertainment..............................................................................................................................70
Google Play Store...............................................................................................................................70
Find and Install an App...............................................................................................................70
Create a Google Wallet Account ................................................................................................71
Open an Installed App ................................................................................................................71
Uninstall an App..........................................................................................................................71
Navigation...........................................................................................................................................71
Google Maps...............................................................................................................................71
Scout...........................................................................................................................................72
Music Apps..........................................................................................................................................72
Google Play Music......................................................................................................................72
Music...........................................................................................................................................73
Sprint Music Plus........................................................................................................................76
NextRadio ...................................................................................................................................77
Spotify.........................................................................................................................................77
Google Play Movies & TV...................................................................................................................77
Google Play Books..............................................................................................................................77
Google Play Games............................................................................................................................77
Google Play Newsstand......................................................................................................................78
Samsung Apps....................................................................................................................................78
Sprint Zone..........................................................................................................................................78
Sprint TV & Movies .............................................................................................................................78

TOC v
NASCAR Mobile 2014.........................................................................................................................79
NBA Game Time.................................................................................................................................79
eBay....................................................................................................................................................79
Eureka Offers......................................................................................................................................80
Web and Data.............................................................................................................................................81
Wi-Fi....................................................................................................................................................81
Turn Wi-Fi On or Off ...................................................................................................................81
Turn Wi-Fi On and Connect to a Wireless Network....................................................................81
Internet................................................................................................................................................83
Chrome ...............................................................................................................................................83
Data Services General Information (Sprint Spark LTE and 3G Networks).........................................83
Sprint Spark LTE.........................................................................................................................83
Your User Name.........................................................................................................................84
Data Connection Status and Indicators......................................................................................84
Hotspot................................................................................................................................................84
Turn Hotspot On or Off ...............................................................................................................85
Connect a Device to Your Phone’s Hotspot ...............................................................................85
Virtual Private Networks (VPN)...........................................................................................................85
Prepare Your Phone for VPN Connection..................................................................................85
Add a VPN ..................................................................................................................................86
Connect to a VPN.......................................................................................................................87
Disconnect from a VPN...............................................................................................................88
Pictures and Video......................................................................................................................................89
Camera ...............................................................................................................................................89
Open the Camera .......................................................................................................................89
Take a Picture.............................................................................................................................90
Record Videos ............................................................................................................................90
Review Pictures and Videos from the Camera...........................................................................91
Configure the Camera.................................................................................................................92
Gallery.................................................................................................................................................94
View Photos and Videos.............................................................................................................95
Working with Photos...................................................................................................................97
Share Photos and Videos...........................................................................................................98
Photos...............................................................................................................................................100
Video.................................................................................................................................................100

TOC vi
Tools and Calendar...................................................................................................................................101
Bluetooth...........................................................................................................................................101
Turn Bluetooth On or Off...........................................................................................................101
Connect a Bluetooth Headset or Car Kit...................................................................................101
Reconnect a Headset or Car Kit...............................................................................................102
Disconnect or Unpair from a Bluetooth Device.........................................................................102
Send Information Using Bluetooth............................................................................................103
Send Information from Your Phone to Another Device ............................................................103
Receive Information Using Bluetooth .......................................................................................104
Calendar............................................................................................................................................105
Add an Event to the Calendar...................................................................................................105
Event Alerts...............................................................................................................................106
View Events ..............................................................................................................................107
Erase Events.............................................................................................................................108
Calculator..........................................................................................................................................108
Clock.................................................................................................................................................109
Drive..................................................................................................................................................110
Dropbox.............................................................................................................................................110
Download the Desktop Application...........................................................................................110
Accessing Dropbox on Your Device.........................................................................................111
Manually Uploading a Picture to Dropbox ................................................................................111
Flipboard...........................................................................................................................................111
Google Now ......................................................................................................................................111
Google Search..................................................................................................................................112
Help...................................................................................................................................................112
Lookout Security ...............................................................................................................................112
Lumen Toolbar..................................................................................................................................112
Memo................................................................................................................................................112
My Files.............................................................................................................................................113
My Magazine.....................................................................................................................................113
Polaris Office 5..................................................................................................................................114
Activity Zone......................................................................................................................................114
S Health ............................................................................................................................................114
S Voice..............................................................................................................................................116
Sprint Family Wall.............................................................................................................................117

TOC vii
Sprint Fit Live....................................................................................................................................117
Smart Remote...................................................................................................................................118
Configure Smart Remote..........................................................................................................118
Customize Your Smart Remote................................................................................................118
Use Your Smart Remote to Control Your TV............................................................................119
Voice Recorder .................................................................................................................................119
Voice Search.....................................................................................................................................122
microSD Card....................................................................................................................................122
Install a microSD Card..............................................................................................................122
Remove a microSD Card..........................................................................................................123
View microSD Card Memory.....................................................................................................123
Format a microSD Card............................................................................................................123
Unmount a microSD Card.........................................................................................................123
Transfer Files Between Your Phone and a Computer......................................................................123
Update Your Phone...........................................................................................................................124
Before Updating Your Firmware ...............................................................................................124
Update Your Phone ..................................................................................................................125
Sprint Worldwide Wireless Service...........................................................................................................126
Activate Sprint Worldwide Service on Your Account........................................................................126
Your Phone’s SIM Card for International Roaming...........................................................................126
Set Network Mode Options...............................................................................................................126
Make and Receive Worldwide Calls .................................................................................................127
Sprint International Voicemail Service..............................................................................................128
Set Up Your Voicemail Access Number for International Use..................................................128
Access Your Voicemail Internationally......................................................................................128
International Voicemail Troubleshooting...................................................................................129
International Data Roaming..............................................................................................................129
Get Started With Sprint Worldwide Data Services....................................................................129
Access Email and Data Services Internationally on GSM/UMTS Networks.............................129
Access Email and Data Services on Internationally on CDMA Networks ................................130
International Roaming Status Messages..........................................................................................130
Contact Sprint for Assistance with International Service..................................................................132
Settings .....................................................................................................................................................134
Using Settings...................................................................................................................................134
Access Settings ........................................................................................................................134

TOC viii
Search Settings.........................................................................................................................134
Settings Options........................................................................................................................134
Wi-Fi Settings....................................................................................................................................135
Configure Wi-Fi Settings...........................................................................................................135
Advanced Wi-Fi Settings...........................................................................................................135
Wi-Fi Direct Settings.................................................................................................................136
Hotspot Settings................................................................................................................................137
Turn Hotspot On or Off .............................................................................................................137
Configure Hotspot.....................................................................................................................137
Allowed Devices........................................................................................................................138
Bluetooth Settings.............................................................................................................................138
Tethering Settings.............................................................................................................................139
Airplane Mode...................................................................................................................................140
Data Usage Settings.........................................................................................................................140
Location Settings...............................................................................................................................141
More Networks Settings....................................................................................................................142
Default Messaging App Settings...............................................................................................142
Mobile Networks Settings .........................................................................................................142
VPN Settings.............................................................................................................................143
Roaming Settings......................................................................................................................144
NFC Settings.....................................................................................................................................144
Turn NFC On or Off ..................................................................................................................144
Android Beam ...........................................................................................................................144
S Beam Settings.......................................................................................................................145
Tap and Pay..............................................................................................................................146
Nearby Devices Settings...................................................................................................................146
Printing Settings................................................................................................................................147
Screen Mirroring Settings .................................................................................................................148
Sound Settings..................................................................................................................................148
Sound Mode..............................................................................................................................148
Volume......................................................................................................................................149
Vibration Intensity .....................................................................................................................149
Ringtones..................................................................................................................................150
Vibrations..................................................................................................................................150
Notifications...............................................................................................................................150

TOC ix
Vibrate When Ringing...............................................................................................................150
Dialing Keypad Tone.................................................................................................................151
Touch Sounds...........................................................................................................................151
Screen Lock Sound...................................................................................................................151
Haptic Feedback.......................................................................................................................151
Emergency Tone.......................................................................................................................151
Samsung Keyboard Sound Settings.........................................................................................152
Samsung Applications Sound Settings.....................................................................................152
Music Effects.............................................................................................................................155
Display Settings ................................................................................................................................155
Brightness.................................................................................................................................155
Font...........................................................................................................................................155
Screen Rotation........................................................................................................................156
Smart Stay ................................................................................................................................156
Screen Timeout.........................................................................................................................156
Screen Mode.............................................................................................................................156
Auto Adjust Screen Tone..........................................................................................................157
Daydream..................................................................................................................................157
LED Indicator Settings..............................................................................................................158
Increase Touch Sensitivity........................................................................................................158
Wallpaper Settings............................................................................................................................158
Lock Screen Settings........................................................................................................................159
Screen Lock..............................................................................................................................159
Set a Swipe Screen Lock..........................................................................................................159
Set a Pattern Screen Lock........................................................................................................160
Set a PIN Screen Lock..............................................................................................................161
Set a Password Screen Lock....................................................................................................161
Multi Window Settings.......................................................................................................................162
Notification Panel Settings................................................................................................................163
Toolbox .............................................................................................................................................163
One Handed Operation Settings.......................................................................................................164
Easy Mode Settings..........................................................................................................................164
Accessibility Settings.........................................................................................................................165
Configure Vision Accessibility Settings.....................................................................................165
Configure Hearing Accessibility Settings..................................................................................166

TOC x
Configure Dexterity and Interaction Settings............................................................................167
Configure Other Accessibility Settings......................................................................................168
Configure Accessibility Services...............................................................................................168
Blocking Mode Settings ....................................................................................................................169
Private Mode Settings.......................................................................................................................170
Motions and Gestures Settings.........................................................................................................170
Air View Settings...............................................................................................................................171
Accounts Settings .............................................................................................................................171
Cloud Settings...................................................................................................................................172
Backup and Reset Settings...............................................................................................................172
Language And Input Settings............................................................................................................173
Choose a Default Language.....................................................................................................173
Set a Default Input Method.......................................................................................................173
Samsung Keyboard Settings....................................................................................................174
Swype Settings.........................................................................................................................176
Google Voice Typing Settings...................................................................................................177
Speech Settings........................................................................................................................178
Mouse/Trackpad Settings.........................................................................................................179
Date and Time Settings ....................................................................................................................179
Safety Assistance..............................................................................................................................180
Accessories Settings.........................................................................................................................181
Battery Settings.................................................................................................................................181
Power Saving Settings......................................................................................................................181
Storage Settings................................................................................................................................182
Security Settings...............................................................................................................................182
Encryption.................................................................................................................................182
Passwords.................................................................................................................................183
Device Administration...............................................................................................................183
Security Update Service ...........................................................................................................184
Credential Storage....................................................................................................................184
Help...................................................................................................................................................184
Activate This Device..........................................................................................................................185
System Update Settings ...................................................................................................................185
About Device Settings.......................................................................................................................185
Application Manager Settings...........................................................................................................186

TOC xi
Default Applications Settings............................................................................................................187
Calendar Settings..............................................................................................................................187
Call Settings......................................................................................................................................188
Call Rejection............................................................................................................................188
Answering and Ending Calls.....................................................................................................189
Call-Related Status Pop-Ups....................................................................................................189
Show Caller Information............................................................................................................189
Call Alerts..................................................................................................................................190
Call Accessories .......................................................................................................................190
TTY Mode .................................................................................................................................191
Hearing Aids..............................................................................................................................191
Ringtones and Keypad Tones...................................................................................................191
Personalize Call Sound.............................................................................................................192
Noise Reduction........................................................................................................................192
US Dialing.................................................................................................................................192
International Dialing..................................................................................................................192
DTMF Tones.............................................................................................................................193
Voicemail Settings ....................................................................................................................193
Voice Privacy ............................................................................................................................193
Contacts Settings..............................................................................................................................193
Email Settings...................................................................................................................................194
Gallery Settings.................................................................................................................................197
Internet Settings................................................................................................................................198
Messages Settings............................................................................................................................200
S Voice Settings................................................................................................................................202
Copyright Information................................................................................................................................204
Index..........................................................................................................................................................205

Get Started 1
Get Started
The following topics give you all the information you need to set up your phone and Sprint service the first
time.
Your Phone at a Glance
The following illustration outlines your phone’s primary features.
Set Up Your Phone
Prior to use, it is necessary to install the SIM card, optional memory card (not included), and the battery.
Note: Your phone’s battery should have enough charge to turn the phone on and find a signal, complete
the setup wizard, set up voicemail, and make a call. You should fully charge the battery as soon as
possible.

Get Started 2
Remove the Back Cover
Carefully remove the back cover from the phone.
1. Remove the back cover using the slot on the top of your phone.
2. Carefully lift the cover.
Warning: Do not bend or twist the back cover excessively. Doing so may damage the cover.
Install the SIM Card
Follow these instructions to install the SIM card.
When you subscribe to a cellular network, you are provided with a plug-in SIM card. During activation,
your SIM card will be loaded with your subscription details, such as your PIN, available optional services,
and many others features.
Warning: The plug-in SIM card information and its contacts can be easily damaged by scratching or
bending, so be careful when handling, inserting, or removing the card. Keep all SIM cards out of reach of
small children.

Get Started 3
■Carefully slide the SIM card into the SIM card socket (as shown) until the card locks into place.
Make sure that the card’s gold contacts face into the phone and that the upper-left angled corner
of the card is positioned as shown.
Caution: If the card is not inserted correctly, the phone will not detect the SIM card. Re-orient the card
back into the slot if the SIM is not detected.
Install a Memory Card
You can use an optional microSD or microSDHC memory card (not included) to expand available memory
space.
■Carefully slide the memory card into the memory card socket (as shown) until the card locks into
place. Make sure that the card’s gold contacts face into the phone and that the card is positioned
as shown.

Get Started 4
Install the Battery
Follow these instructions for installing the battery.
■Insert the battery, aligning the gold contacts on the battery with the gold contacts on the phone,
and gently press the battery into place.
Replace the Back Cover
Follow these instructions for replacing the back cover.
■Replace the battery compartment cover, making sure all the tabs are secure and there are no
gaps around the cover.
Important: Before closing the cover, check to see if there is any foreign substance such as dust or sand
between the rubber on the back of the cover and the sealing area.
Note: Water-resistant and dustproof based on IP67 rating, which tests submersion up to 1 meter for up to
30 minutes. Not shockproof. Covers must be tightly closed.

Get Started 5
Maintaining Water and Dust Resistance
This device is rated IP67 using the Ingress Protection rating system. The dust rating is 6 (highest level of
protection) and the water resistance rating is 7 (water resistant up to 1 meter for up to 30 minutes).
Despite this classification, your device is not impervious to water damage in any situation. It is important
that all compartments are closed tightly.
Follow these tips carefully to prevent damage to the device.
●Whenever your device gets wet, dry it thoroughly with a clean, soft cloth.
●Do not expose the device to salt water or ionized water, or to water over 1 meter deep for more
than 30 minutes. If your device is exposed to salt water, wash the device with fresh water then
dry thoroughly with a clean, soft cloth. Otherwise, when it dries, salt may accumulate and block
the microphone, earpiece, and speaker.
●When drying off your device, be sure to pat the earpiece (top front of phone), microphone (bottom
of phone), and speaker (rear of phone) with a clean, soft cloth to remove as much water as
possible.
●When making a call immediately after your device is wet, the microphone may have water in it
which may lower the volume that the other person will hear. After drying off the device, allow the
device to air-dry before making a call.
●The back and USB/Accessory Port covers may be loosened slightly if the device is dropped or
receives an impact. Ensure that all the covers are properly aligned and tightly closed. Otherwise,
they may not provide protection from water and dust.
●Always keep the USB/Accessory Port cover clean and be careful to avoid damaging it.
Note: The touchscreen may not be active in water.

Get Started 6
Charge the Battery
1. On the bottom of the phone, gently lift the multipurpose jack cover to reveal the USB
Charger/Accessory Port.
2. Plug the USB cable into the Charger/Accessory Port on the bottom of the phone.
3. Plug the other end of the USB cable into the Charging Head, and then plug the Charging Head
into an electrical outlet to charge your battery. Fully charging a battery may take up to three
hours.
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your Sprint account.
●If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
●If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
●If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
•Go to sprint.com/activate and complete the online instructions to activate your phone.

Get Started 7
Activate on your phone:
•Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
•Tap Activate to override auto-activation and start the manual activation wizard.
•Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for
assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727
from another phone.
Note: Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock
key cancels the activation process.
Complete the Setup
After you turn on your phone and activate it, your phone displays a Welcome screen. From the Welcome
screen follow the prompts to set up features and preferences on your phone.
Note: In some cases, you may be able to complete the setup process before your phone has been
activated on your Sprint account.
During setup and activation, you may see Sprint Connections Optimizer notice. Read the notice and tap I
Agree to use Sprint Connections Optimizer, or tap Settings and uncheck the option if you do not wish to
use the Sprint Connections Optimizer.
1. At the Welcome screen, follow the onscreen instructions to configure your phone’s basic options,
such as language, date and time, Wi-Fi connections, location settings, etc.
Google Account: Many of your phone’s applications, such as Gmail, Google Maps, Google
Talk, and the Google Play Store, require a Google Account. To use these applications, you
must set up your Google Account on your phone. Complete the steps to sign in to your
current Google Account, or sign up for a new Google Account.
Samsung Account: Your Samsung Account is used for access to Samsung apps and
services, such as Samsung Hub, Samsung Apps, Samsung Link, and much more. Complete
the steps to sign in to your current Samsung Account, or sign up for a new Samsung
Account.
2. Tap Finish to complete setup.
You may see a series of informational or update screens. Follow the prompts to continue.
Note: During or after setup, you may see a Sprint Connections Optimizer notice. Read the notice and
then tap I Agree to allow your phone to connect automatically to the best available data network,
including Wi-Fi. To turn Connections Optimizer off at any time, from home tap Apps >
Settings > More networks > Mobile networks > Connections optimizer and uncheck the
box. See Mobile Networks Settings for details.

Get Started 8
Set Up Voicemail
Your phone automatically transfers all unanswered calls to voicemail, even if your phone is in use or
turned off. You should set up your Sprint Voicemail and personal greeting as soon as your phone is
activated. Always use a password to protect against unauthorized access.
Note: Voicemail Password –Sprint strongly recommends that you create a password when setting up
your voicemail to protect against unauthorized access. Without a password, anyone who has access to
your phone is able to access your voicemail messages.
1. From home, tap Phone.
If your screen is locked, press the Power/Lock key to turn on the display and then swipe your
screen in any direction. See Turn Your Screen On and Off.
2. Touch and hold to dial your voicemail number.
3. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Tip: You can also access and set up voicemail with the Visual Voicemail app. From home, tap Apps
> Voicemail, and then tap Personalize now.
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding help.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail
account, and your data services account. To ensure that no one else has access to your information, you
will need to create passwords to protect your privacy.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to
sprint.com/mysprint. (Click Sign in/Sign up and then click Sign up now. to get started.) If you are not the
account owner (if someone else receives the bill for your Sprint service), you can get a sub-account
password at sprint.com/mysprint.
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail for more
information on your voicemail password.