Samsung iDCS 16 Specification sheet

SYSTEM
ADMINISTRATION
AND
SPECIAL FEATURES GUIDE
iDCS 16
DIGITAL COMMUNICATIONS SYSTEM
March 2005
Samsung Telecommunications America reserves the right without prior notice to revise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of equipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use of information presented
in this guide.
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TABLE OF CONTENTS
ABOUT THIS BOOK ........................................................ 1
SPECIAL FEATURES
Night Service Operation .................................................................... 2
Automatic Night Service .................................................................... 2
Manual Night Service ..........................................................................2
Calling The System Operator ............................................................ 2
Operator Recalls ................................................................................ 2
Executive Barge-in.............................................................................. 3
Walking Class of Service ....................................................................3
In/Out of Group....................................................................................4
Direct Inward System Access (DISA) ................................................ 4
DISA Security...................................................................................... 5
Forced Account Codes .................................................................... 6
Authorization Codes .......................................................................... 6
CALLER ID SPECIAL FEATURES
Abandon Call List .............................................................................. 8
Number to Name Translation ..............................................................8
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SYSTEM ADMINISTRATOR PROGRAMMING
Customer Level Access .................................................................. 10
Set Date and Time Display .............................................................. 11
Reset Station Passcodes to Default ................................................ 12
Program Station Names ..............................................................13–14
Program Trunk Names ......................................................................15
Program Station Group Names ........................................................16
Program System Speed Dial Numbers .................................... 17–18
Program System Speed Dial Names ................................................19
Program Personal Speed Dial Numbers for Other Stations ......20–21
Program Personal Speed Dial Names for Other Stations ..........22–23
Create Programmed Station Messages .......................................... 24
Set Alarm/Appointment Reminder with Message...................... 25–26
Managing Key Assignments ...................................................... 27–28
Programming Account Codes ..........................................................29
Set Individual Forward No Answer Timers........................................30
Adding Names to the Translation Table ............................................31
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1
ABOUT THIS BOOK
This book contains instructions for special features that every telephone user
may not need to know. The owner can decide who the system administrator
will be and who will have access to these features. Station users can be
trained on only the items that apply to them. This procedure will help control
costs and telephone abuse.
Several of the features listed in this book are specific to the system operator
or attendant position. You can have more than one operator or set your sys-
tem up to be used without an operator.
The designated system administrator can access specific programs and
modify some functions to better manage the Samsung iDCS 16 office tele-
phone system. Instructions are detailed and easy to follow. When assistance
is needed, contact your installation and service company.
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2
SPECIAL FEATURES
NIGHT SERVICE OPERATION
(AUTOMATIC OR MANUAL)
Your system is designed to have an alternate mode of operation generally
designated as Night Service. Night Service permits incoming calls to ring dif-
ferently than during normal day operation. Night Service may be set manu-
ally or automatically. While in the Night mode, each station will be limited to
its individual night class of service dialing restrictions. You can put the sys-
tem in or out of Night Service at any time. Automatic Night Service has an
on-time and off-time for each day. If no automatic timer is set, you must turn
Night Service on and off manually.
AUTOMATIC NIGHT SERVICE
Automatic Night Service is turned on or off according to the programmed on
and off times. These programmed times use the system clock as a refer-
ence, so the system clock must be set correctly. Pressing the manual NIGHT
key will override the automatic mode until the next programmed time.
MANUAL NIGHT SERVICE
Press the NIGHT key on any keyset to enter Night Service. Enter the Night
Service passcode and press the NIGHT softkey or dial 1on the keypad to
activate Night Service. Or press the DAY softkey or dial 0on the keypad to
exit Night Service.
CALLING THE SYSTEM OPERATOR
Any station that dials 0will ring its assigned operator. Calls to the system
operator are easily identified because the CALL key will have a rapidly flash-
ing red light. Station users will never receive a busy signal when they dial 0
or the operator group number. The calls will continue ringing in queue until
answered.
OPERATOR RECALLS
Transferred calls that go unanswered will recall to the station that originated
the transfer. Should the station that originated the transfer not answer the re-
call, the call will be sent to the operator as a transfer recall.
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A call left on hold will recall the station that put it on hold. If the hold recall is
unanswered at the station that originated the hold, the call is sent to the oper-
ator.
Both types of recalls will ring and have a slow flashing amber light on the
LINE key or CALL key.
EXECUTIVE BARGE-IN
If you want to break into another station’s conversation, you must be allowed
to barge-in and the other station must not be secure.
• Dial the desired extension number and listen for the busy signal.
• Press the BARGE-IN key and begin speaking after the tone.
• Hang up when you are finished.
The system can be set for one of the three following barge-in options:
• No barge-in allowed
• Barge-in with intrusion tone
• Barge-in without intrusion tone (service observing)
When this last option is selected, the station that barges-in can monitor the
conversation and no warning tone or display will be sent to the station being
monitored. The handset transmitter and keyset microphone are disabled.
The party that originated the barge-in may join the conversation by pressing
the MUTE key on the keyset. You service company must program these
options for you.
WARNING
Barge-in without tone may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications America is in no
way responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICE
You can change a restricted station’s class of service to the same class as
your station, allowing you to make calls or use features that would otherwise
be restricted from that station.
• Lift the handset or press the Speaker key.
• Dial 59 and then your extension number.
• Dial your station passcode and receive internal dial tone.
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4
• Dial an access code and then the telephone number—OR—use the
desired feature as usual.
• Hang up. The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.
IN/OUT OF GROUP
Any station assigned to a station group can remove itself from that group
and then reenter the group at a later time. When out of the group, a station
can receive calls to its extension number but not to the group. There are 10
groups and the access codes are 500–509.
To create a backup or relief operator position, assign the main operator and
one or more backup individuals to the operator group. All but the main op-
erator should be out of the group. When it is necessary to use a backup
operator, put the desired backup station in the group and remove the main
operator. When incoming call traffic is heavy, you can have another station
put itself in the operator group along with the main operator to handle the
extra call load.
If the station does not have an IN/OUT key:
• Lift the handset and dial 53.
• Dial the group number.
• Dial 0to be out of the group or dial 1to be in the group.
• Receive confirmation tone and hang up.
If the station has an IN/OUT key:
• Press the IN/OUT key. It will light red when the station is in the group.
• Press the IN/OUT key again. The light is off when the station is out of
the group.
NOTE: A station can be in more than one group.
DIRECT INWARD SYSTEM ACCESS
(DISA)
From outside of the office, selected individuals can call into the iDCS 16 sys-
tem on special DISA line(s). A security code must be entered to gain access.
Once these individuals are in the system, they can make outside calls using
the office lines, call stations within the system, access paging resources, or
set/reset their external forward database.
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DISA allows the use of an incoming line to gain access to system resources
for the purpose of dialing an intercom, accessing a Central Office (C.O.) line,
internal paging or changing external forward setting.
Individuals who will use DISA must have their stations assigned for DISA ac-
cess and must change their station passcodes. The default passcode 1234
cannot be used.
• Call in on the DISA line from any phone with tone dialing.
• You will hear a dial tone. Dial your security code (your extension num-
ber plus your station passcode). If you want to connect to a station,
you do not need a passcode; security codes are needed only for
access to trunk lines.
• If you are allowed access, you will receive system dial tone.
• Dial any line access code, receive outside dial tone and then dial a
telephone number OR dial any extension number to call a station in
the system.
• To make another call, press 4, receive dial tone and dial another num-
ber.
• Press #and hang up when finished.
NOTE: Outgoing DISA calls are controlled by the dialing class of the station
identified by the security code. The DISA line must have disconnect supervi-
sion from the central office. Insist that this service is verified by your installa-
tion/service company.
DISA SECURITY
A common practice among “hackers” is to repeatedly dial a known DISA ac-
cess number (usually with a computer) and try a different passcode each
time. The hacker hopes to eventually chance upon the correct passcode and
thus gain access to your system. The SAMSUNG iDCS 16 security feature
counts the number of sequential incorrect passcode attempts. If a certain
number is reached, DISA is disabled and the system sends an alarm to des-
ignated display stations. The number of passcode attempts and the disable
duration are both programmable. In addition, the SAMSUNG iDCS 16 sys-
tem will print an SMDR record (a customer-provided printer and a serial inter-
face module—SIM are required) each time an incorrect passcode is entered.
The DISA alarm will ring for a programmable time before canceling the ring-
ing; however, the DISA alarm display will remain until the alarm is cleared. To
clear the DISA alarm, follow the following procedure:
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• Lift the handset and dial 58.
• Enter the DISA alarm passcode (see your service company).
• Replace the handset.
WARNING
As it is impossible to prevent unauthorized access to your telephone
system by hackers, we suggest that you do not turn the DISA feature
on unless you intend to use it. If you do use this feature, it is good
practice to frequently change passcodes and periodically review your
telephone records for unauthorized use.
FORCED ACCOUNT CODES
Account codes are used to provide accountability for the calls that are made.
These account codes can be either forced or optional; if forced, they are
always verified from a system list of up to 200 entries.
USING FORCED ACCOUNT CODES
• Lift the handset and press the ACCT CODE key or dial 47.
• Enter the account code.
• Press the ACCT CODE button again, press Transfer (or hookflash on
a single line telephone (SLT)). If a correct code is entered, you will
hear iDCS 16 dial tone and you can make an outside call in the usual
manner. If an incorrect code is entered, the station returns error tone.
For information on entering and changing forced account codes, see the
system administrator programming section of this book.
AUTHORIZATION CODES
Authorization codes are used to validate a station user and give permission
to make a call. These four digit authorization codes can be either forced or
optional, but if used, are always verified from a system list of 30 entries. Each
authorization code has an associated class of service. When the code is en-
tered, the class of service is changed to the dialing class of the authorization
code.
USING AUTHORIZATION CODES
After going off-hook, the station user must dial 4followed by a four digit
authorization code. If you enter a correct code, you will hear confirmation
tone and then receive a dial tone and you can make an outside call in the
usual manner. The station then follows the dialing class for that authorization
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code. If you enter an incorrect code, the station returns error tone. This code
may or may not print on SMDR reports depending on SMDR programming.
7
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8
CALLER ID
SPECIAL FEATURES
ABANDON CALL LIST (100)
A system-wide abandoned calls list stores CID information for the last 100
calls that rang but were not answered and were accompanied with valid CID
information. The abandoned calls list is accessed using the system admin-
istrator’s passcode. When reviewing this list, you are provided options to
CLEAR the entry or DIAL the number. You can use the NND key to toggle
between the CID name, CID number and the date and time the call came in.
To view the list of abandoned incoming calls for which CID information has
been received:
• Dial 64 and dial the system administrator passcode.
• Scroll through the entries using the Volume keys.
NUMBER TO NAME TRANSLATION
The system provides a translation table of 200 entries for displaying names
on your LCD instead of CID. When the CID number is received, the table is
searched. When a match is found, the system displays the corresponding
name from the table.
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CALLER ID SPECIAL FEATURES
INVESTIGATE
Investigate allows selected stations with a special class of service
to investigate any call in progress. If CID information is available
for an incoming call, you will know to whom this station user is
speaking. For outgoing calls, you can see the number that was
dialed. After investigating, you may barge-in on the conversation,
disconnect the call or hang up your phone to end the investiga-
tion.
•Atyour keyset, press the INVESTIGATE key.
• Enter your station passcode. (Default passcodes cannot
be used.)
• Enter the station number to be investigated.
• You can now press BARGE to barge-in on the conversa-
tion.
OR
You can press NND to view more information about the
call.
OR
You can press DROP to disconnect the call.
NOTE: If the call is an outgoing call, the NND key will not appear.
WARNING
This feature may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications Amer-
ica is in no way responsible for the possible misuse of
this feature.
NOTE: This information is NOT repeated in this user guide.
TEAR HERE
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SYSTEM ADMINISTRATOR
PROGRAMMING
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10
SYSTEM ADMINISTRATOR
PROGRAMMING
CUSTOMER LEVEL ACCESS
Before any customer programs can be accessed, you must first open sys-
tem programming using the passcode you have been assigned. You must
use a display keyset. Should it become necessary to change this passcode,
see your service company.
• While on-hook, press Transfer and then dial 200.
Your display shows [ENABLE CUS. PROG. PASSCODE].
• Dial the four digit passcode.
The display shows [ENABLE CUS. PROG. - DISABLE].
• Dial 1to enable.
The display shows [ENABLE CUS. PROG - ENABLE].
• Press Transfer. The keyset returns to its idle condition.
• Press Transfer and then dial the three digit program code you want to
access. Follow the instructions for that program.
NOTE: You must begin programming within 30 seconds. Once you are in
programming, any delay of more than 30 seconds between key strokes will
cause the system to automatically close programming.
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11
SET DATE AND TIME DISPLAY
Should it ever become necessary to correct the date and time displayed on
all of the keysets, do so as soon as you notice that they are incorrect. Auto-
matic Operating Mode will not work correctly and SMDR records will be of
no value when the date and time are not correct.
The display format is the following:
W (Day of the week): Enter 0for Sunday and 6for Saturday.
MM (Month): Enter 01 for January and 12 for December.
DD (Day of the month): Enter a number in the range of 01–31.
YY (Year): Enter the last two digits of the year.
HH (Hours): Use the 24 hour clock and enter a number in the range of
00–24.
MM (Minutes): Enter a number in the range of 00–59.
Failure to enter the time using the 24 hour clock will cause the date to
change at 12:00 P.M. Open customer programming and follow the instruc-
tions below.
ACTION DISPLAY
1. Press Transfer and then dial 505 OLD:1060198:1220
Display shows NEW:WMMDDYY:HHMM
2. Enter the new time and date using OLD:1060198:1220
the above format NEW:2070798:1545
3. Verify the time and date and reenter OLD:2070798:1545
them if necessary NEW:WMMDDYY:HHMM
4. Press the right soft key to return to step 2
OR Transfer to store and exit
programming OR press Speaker to store
and advance to the next program
If you have entered invalid data, you will receive an [ INVALID ENTRY ] mes-
sage for three seconds. Reenter the correct date and time. If the information
you entered is incorrect, repeat the procedure.
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12
RESET STATION PASSCODES
TO DEFAULT
Individual keyset users can set or change their own individual passcodes.
These passcodes are used to lock and unlock keysets, override toll restric-
tion and access the DISA feature. At times, it may be necessary for the sys-
tem administrator to reset a station’s passcode to default “1234.” This pro-
gram cannot be used to display passcodes, only to reset them.
PROGRAM KEYS
UP &DOWN - Select the extension number.
Hold - Press to reset the passcode.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transfer and then dial 101 [201] PASSCODE
Display shows PASSCODE:4444
2. Dial the station number OR use the [205] PASSCODE
UP and DOWN keys to scroll through PASSCODE:4444
the keyset numbers and press the
right soft key to move the cursor right
3. Press Hold to reset the passcode [205] PASSCODE
PASSCODE : 1234
4. Press the right soft key to return to
step 2 OR press Transfer to store and exit
programming OR press Speaker to
store and advance to the next program
DEFAULT DATA: ALL STATION PASSCODES = 1234
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PROGRAM STATION NAMES
This program is used to assign a character name or identification for each
extension. You may assign a name of 11 characters long.
PROGRAM KEYS
UP &DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
Hold - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transfer and then dial 104 [201] STN NAME
Display shows
2. Dial station number (e.g., 205)[205] STN NAME
OR press UP or DOWN to select the
station and press the right soft key to
move the cursor
3. Enter the station name using the [205] STN NAME
procedure described on the next page SAM SMITH
and press the right soft key to return to
step 2
4. Press Transfer to store and exit
programming OR press Speaker to store
and advance to the next program
NOTE: Directory information is always 11 characters.
DEFAULT DATA: NONE
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Names are written using the keypad. Each press of a key will select a char-
acter. Pressing the dial pad key moves the cursor to the next position. For
example, if the directory name is “SAM SMITH,” press the number “7” three
times to get the letter “S.” Press the number “2” once to get the letter “A.”
Continue selecting characters from the table below to complete your mes-
sage. Press the “A” key to change the letter from upper case to lower case.
NOTE: When the character you want appears on the same dial pad key as
does the previous character, press the UP key to move the cursor to the
right.
DS 24D KEYSETS and iDCS KEYSETS
COUNT 1 2 3 4 5
DIAL 0 < > . ) 0
DIAL 1 space ? , ! 1
DIAL 2 A B C @ 2
DIAL 3 D E F # 3
DIAL 4 G H I $ 4
DIAL 5 J K L % 5
DIAL 6 M N O ^ 6
DIAL 7 P Q R S 7
DIAL 8 T U V 48
DIAL 9 W X Y Z 9
DIAL 4: = [ ] 4
The #key can be used for the following special characters: #, space, &, !,
:, ?, ., %, $, -, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, “ and ~.
14
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15
PROGRAM TRUNK NAMES
This program is used to assign a character name or identification for each
C.O. line. You may assign a name of 11 characters long.
PROGRAM KEYS
UP &DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
Hold - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transfer and then dial 404 [701] TRUNK NAME
Display shows
2. Dial trunk (e.g., 704) OR press UP or [704] TRUNK NAME
DOWN to select trunk and press the right
soft key to move the cursor
3. Enter the trunk name using the procedure [704] TRUNK NAME
in Program Station Names and press the SAMSUNG
right soft key to return to step 2
4. Press Transfer to store and exit programming
OR press Speaker to store and advance to
the next program
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16
PROGRAM STATION GROUP NAMES
This program is used to assign a character name or identification for each
station group (500–509). You may assign a name 11 characters long.
PROGRAM KEYS
UP &DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
Hold - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transfer and then dial 602 [501] SGR NAME
Display shows the first group
2. Dial the group number (e.g., 505) OR [505] SGR NAME
press the UP or DOWN key to make a
selection and press the left or right
soft key to move the cursor
3. Enter the name using the method [505] SGR NAME
in Program Station Names SAMSUNG
4. Press the left or right soft key to return to
step 2 OR press Transfer to store and exit
programming OR press Speaker to store and
advance to the next program
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PROGRAM SYSTEM SPEED DIAL
NUMBERS
The system list starts with 200 numbers and can be increased in blocks of
ten. The maximum amount is 300 numbers if no more than 200 station speed
dial numbers are assigned. See your service company to increase or
decrease the system list.
The speed dial codes are 500–799. Each speed dial number consists of a
line access code and the telephone number to be dialed. The access code
can be any line group, individual line, station group or individual extension.
The speed dial number can be up to 24 characters long including 4,#,
FLASH and PAUSE.
NOTE: If Least Cost Routing (LCR) is being used, the LCR access code must
be entered.
When you are entering a speed dial number, there are some special keys
that you will need to use. These are the bottom six programmable keys on
the right hand side of the DS 24D keyset. These keys are known as A,B,C,
D,E, and F(see the DS 24D Keyset User Guide, Dialing Features).
PROGRAM KEYS
UP &DOWN - Select the speed dial bin.
KEYPAD - Used to enter number.
Hold - Press to clear entry.
Speaker - Save data and advance to next program.
A- Does not have a function.
B- Inserts a FLASH.
C- Inserts a PAUSE.
D- Changes the dialing type from pulse to tone.
E- Hides and displays digits.
F- Enters the speed dial name.
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18
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transfer and then dial 705 SYS SPEED DIAL
Display shows the first number 500:
2. Dial the speed bin desired (e.g., 505) OR SYS SPEED DIAL
press UP or DOWN to choose and 505:
press the right soft key to move the cursor
3. Enter the access code (e.g., 9—the system SYS SPEED DIAL
will automatically insert a dash) followed by 505:9–121223456789
the phone number (up to 24 digits long)
and press the right soft key to return to
step 2
4. Press the Fkey to toggle to Program SYS SPEED NAME
System Speed Dial Names, step 3 to 505:
enter the name
5. Press Transfer to store and exit
programming OR press Speaker to store
and advance to the next program
DEFAULT DATA: NO SPEED NUMBERS ASSIGNED
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PROGRAM SYSTEM SPEED DIAL
NAMES
This program is used to assign a character name or identification for each
system speed dial location. This name enables you to locate the speed dial
number when you are using the directory dial feature. You may assign a
name 11 characters long.
PROGRAM KEYS
UP &DOWN - Used to scroll through speed dial bins.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
Speaker - Used to store data and advance to next program.
Hold - Used to clear previous entry.
ACTION DISPLAY
1. Press Transfer and then 706 SYS SPEED NAME
Display shows the first name 500:
2. Dial the system speed number (e.g., 505)SYS SPEED NAME
OR press UP or DOWN to select the entry 505:
number and press the right soft key to
move the cursor
3. Enter the name as shown in Program SYS SPEED NAME
Station Names and press the right soft 505:SAMSUNG
key to return to step 2 OR press the
Fkey to toggle to the speed dial number
to return to Program System Speed Dial
Numbers, step 4
4. Press the right soft key to return to step 2
above OR press Transfer to store and exit
programming OR press Speaker to store and
advance to the next program
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PROGRAM PERSONAL SPEED DIAL
NUMBERS FOR OTHER STATIONS
Individual station users can program their own numbers, but in cases where
this is not practical, or for single line telephone users, this program allows a
system administrator to view or change any station’s speed dial numbers.
The station speed dial codes are 00–49. Each station begins with ten num-
bers (00–09) and can be assigned more in blocks of ten (up to a maximum
of fifty numbers).
Each speed dial number consists of a line access code and the telephone
number to be dialed. The access code can be any line group, individual line,
station group or individual extension. The speed dial number can be up to
24 characters long including 4,#,FLASH and PAUSE.
NOTE: If Least Cost Routing (LCR) is used, the LCR access code must be
entered.
When you are entering a speed dial number, there are some special keys
that you will need to use. These are the bottom six programmable keys on
the right hand side of the DS 24D keyset. These keys are known as A,B,C,
D,E, and F(see the DS 24D Keyset User Guide, Dialing Features).
PROGRAM KEYS
UP &DOWN - Scrolls through extension numbers and speed dial bins.
KEYPAD - Used to enter number.
Hold - Press to clear entry.
A- Does not have a function.
B- Inserts a FLASH.
C- Inserts a PAUSE.
D- Changes the dialing type from pulse to tone.
E- Hides and displays digits.
F- Enters the speed dial name.
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Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transfer and then dial 105 [201] SPEED DIAL
Display shows 00 :
2. Dial the station number (e.g., 205) OR [205] SPEED DIAL
press UP or DOWN to select the station 00 :
and press the right soft key to move the
cursor OR press the left soft key to go
to step 4
3. If the selected station has no speed dial [205] SPEED DIAL
bins, this display will be shown and a new NO SPEED BLOCK
station may be selected
4. Dial the location number (e.g., 05) OR [205] SPEED DIAL
press UP or DOWN to select the location 05: _
and press the right soft key to move the
cursor OR press the left soft key to return
to step 2
5. Enter the trunk access code (e.g., 9)[205] SPEED DIAL
followed by the number to be dialed 05 : 9-4264100_
(e.g., 4264100) OR press the right
soft key to return to step 2 OR press the
left soft key to return to step 3 OR press
Hold to clear an entry (if an error is made,
use the DOWN key to step back)
6. Press the Fkey to access Program Station
Speed Dial Names OR press Transfer to save
and exit programming OR press Speaker to save
and advance to the next program
DEFAULT DATA: NO SPEED DIAL NUMBERS PROGRAMMED
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PROGRAM PERSONAL SPEED DIAL
NAMES FOR OTHER STATIONS
Each individual station user can program his/her own names but in cases
where it is impractical or for single line telephone users, this program allows
a system administrator to view or change any station’s speed dial names.
The station speed dial codes are 00–49. Each station begins with ten num-
bers (00–09) and can be assigned more in blocks of ten up to a maximum
of fifty numbers.
PROGRAM KEYS
UP &DOWN - Used to scroll through extension numbers and speed dial bins.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
Speaker - Used to store data and advance to next program.
Hold - Used to clear previous entry.
Redial - Used to select ALL.
ACTION DISPLAY
1. Press TRSF and then dial 106 [201] SPEED NAME
Display shows 00:
2. Dial the station number (e.g., 205) OR [205] SPEED NAME
press UP or DOWN to select the station 00:
and press the right soft key to move the
cursor
3. If the selected station has no speed dial [205] SPEED DIAL
bins, this display will be shown and a new NO SPEED BLOCK
station may be selected
4. Dial the speed dial location (e.g., 05) OR [205] SPEED NAME
use UP or DOWN to scroll through the 01:_
location numbers and use the right soft
key to move the cursor OR press the left
soft key to return to step 2 above
5. Enter the name using the procedure in [205] SPEED NAME
Program Station Names and press the 01:SAM SMITH
right soft key to return to step 2 OR
press the left soft key to return to step 3
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6. Press the Fkey to access Program
Personal Speed Dial Numbers for
Other Stations OR press Transfer to
store and exit programming OR press
Speaker to store and advance to the
next program
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CREATE PROGRAMMED STATION
MESSAGES
Messages 1-10 are programmed from the factory and cannot be changed.
However, you can create 10 additional 16-character messages (11-20) that
fit your company’s needs. After programming these messages, inform other
employees so they can add the new messages to the list on the back of their
user guides.
PROGRAM KEYS
UP &DOWN - Select the message number.
KEYPAD - Used to enter characters.
Hold - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transfer and then dial 715 PGM.MESSAGE (01)
Display shows the first message IN A MEETING
2. Dial in the message number (e.g., 11)PGM.MESSAGE (11)
OR press UP or DOWN to scroll through _
the messages and press the right soft
key to move the cursor
3. Enter in the message using the PGM.MESSAGE (11)
procedure in Program Station Names IN THE SHOWROOM
and press the right soft key to return
to step 2 above
4. Press Transfer to store and exit programming
OR press Speaker to store and advance to
the next program
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SET ALARM/APPOINTMENT
REMINDER WITH MESSAGE
Keyset users can set their own alarms but standard telephone users cannot.
The system administrator can set alarm/appointment reminders for other sta-
tions in the system.
ALARM TYPE
0NOTSET
1TODAY
2DAILY
PROGRAM KEYS
UP &DOWN - Select a station.
Hold - Press to clear data.
KEYPAD - Used to enter data.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transfer and then dial 116 [201]ALM REM(1)
Display shows HHMM: NOTSET
2. Dial the station number (e.g., 205) OR [205]ALM REM(1)
press UP or DOWN to select the station HHMM: NOTSET
and press the right soft key to move the OR
cursor OR press Redial to select all [ALL]ALM REM(1)
stations HHMM: NOTSET
3. Dial 1–2to select the alarm (e.g., 2) OR [201]ALM REM(2)
press UP or DOWN to select the alarm HHMM: NOTSET
and press the right soft key to move the
cursor OR press the left soft key to
return to step 2
4. Enter the alarm time in 24 hour clock [205]ALM REM (2)
format (e.g., 1300) and the display will HHMM:1300NOTSET
automatically advance to step 5
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5. Enter the alarm type from the list above [205]ALM REM (2)
OR press UP or DOWN to select the HHMM:1300DAILY
alarm type and press the right soft key
to move the cursor
6. Enter the messages using the procedure [205]ALM REM (2)
in Program Station Names and press the TAKE MEDICATION
right soft key to return to step 2
7. Press Transfer to store and exit pro-
gramming OR press Speaker to store
and advance to the next program
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MANAGING KEY ASSIGNMENTS
You can view station key assignments and add extenders to some of the pro-
grammable keys for easy one touch operation of frequently used features.
An extender is a number that makes an otherwise general key very specific.
Adding the digit “4” to a PAGE key defines this key for paging zone four.
Adding “205” to a directed pickup key will define this key as pickup for ex-
tension 205 only. The key must already be assigned by the installing techni-
cian.
Use this program to assign extenders to the following keys:
KEY DESCRIPTION EXTENDER
BOSS ........Boss/Secretary ....................(1–4)
DP ..............Direct Pickup ......................(Extension number or
station group number)
DS ..............Direct Station ......................(Any extension number)
FWRD ........Call Forwarding ..................(0–7)
GPIK ..........Group Pick-Up ....................(01–08)
IG ..............In/Out of Group ..................(500–509)
MMPG........Meet Me Page ....................(0–9, 4)
PAGE ........Page ....................................(0–9, 4)
SPD............Speed Dialing ......................(00–49, 500–799)
PMSG ........Programmed Messages ....(01–20)
DIR ............Directory ..............................SYS (0), PERS (1) or STN (2)
PROGRAM KEYS
UP &DOWN - Select the extension number.
KEYPAD - Used to enter extender codes.
Hold - Used to clear the displayed data.
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28
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transfer and then dial 107 [201] KEY EXTEND
Display shows the first station 01:CALL1
2. Dial the station number (e.g., 205) OR use [205] KEY EXTEND
UP or DOWN to scroll through the station 01:CALL1
numbers and press the right soft key to
move the cursor
3. Enter the key number (e.g., 18) OR use [205] KEY EXTEND
UP and DOWN to scroll through the keys 18:DS
and use the right soft key to move the
cursor OR press the key to be programmed
4. Dial the extender according to the list
above and the system will display your
selection
If there are no more entries, press
the left soft key to return to step 2
5. Press Transfer to store and exit [205] KEY EXTEND
programming OR press Speaker to store 18:DS207
and advance to the next program
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PROGRAMMING ACCOUNT CODES
This program is used to add or change account code entries.
PROGRAM KEYS
KEYPAD - Used to enter the account code (allowable digits 0–9).
UP &DOWN - Used to select entry number.
Hold - Used to clear data.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transfer and then dial 708 ACCOUNT CODE
Display shows (001)
2. Dial the account code entry (e.g., 005)ACCOUNT CODE
OR press UP or DOWN to select the (005)
entry number and press the right soft
key to move the cursor
3. Enter the account code via the dial pad, ACCOUNT CODE
e.g., 1234 (maximum of 12 digits) and (005)123456789012
press the right soft key to move the
cursor back to step 2
4. Press Transfer to store and exit pro-
gramming OR press Speaker to store and
advance to the next program
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30
SETTING INDIVIDUAL FORWARD NO
ANSWER TIMERS
Each station can have an individual Call Forward No Answer timer to accom-
modate station users with different individual work habits. When adjusting
this timer, take care that the value is not greater than the transfer recall timer.
The range is 001-255 seconds.
PROGRAM KEYS
KEYPAD - Used to set timer values.
UP &DOWN - Used to select extension number.
Speaker - Save data and advance to next program.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press TRSF and then dial 502 [201] NO ANS FWD
Display shows 010 SEC
2. Dial the station number (e.g., 205) OR [205] NO ANS FWD
press UP or DOWN key to select the 010 SEC
station and press the right soft key OR OR
press Redial to select all stations [ALL] NO ANS FWD
and press the right soft key 010 SEC
3. Enter the new value via the dial pad, [205] NO ANS FWD
(e.g. 020), must be 3 digits) and the 010 SEC→020
system will return to step 2
4. Press Transfer to store and exit
programming OR press Speaker to store
and advance to the next program
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ADDING NAMES TO THE
TRANSLATION TABLE
This program allows the system administrator or technician to associate a
CID number received from the Central Office with a name programmed in
this translation table. If there is no match between a received number and a
name in this table, [no CID name] will be displayed. The translation table
consists of 200 entries with each entry comprised of a 12 digit telephone
number and a 16 digit name. See Program Station Names.
Open customer programming and follow the instructions below.
PROGRAM KEYS
UP &DOWN - Used to scroll through options.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next MMC.
Hold - Used to clear previous entry.
ACTION DISPLAY
1. Press Transfer and then dial 728 CID XLAT:(001)
Display shows first entry DIGIT:
2. Dial entry number (e.g., 005)CID XLAT:(005)
OR use UP and DOWN to scroll DIGIT:_
through entries and press right
soft key to select entry
3. Enter telephone number and press CID XLAT:(005)
right soft key to advance to name entry DIGIT:3054264100
OR enter telephone number and press
left soft key to return to step 2 above
4. Enter the name using the method CID XLAT:(005)
in Program Station Names SAMSUNG TELECOM
and press right or left soft key to
return to step 2 above
OR
press Speaker to save and advance
to next MMC OR press Transfer to
save and exit programming
DEFAULT DATA: NONE
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