Polycom CX5000 Quick reference guide

3725-64352-001/ Rev D| January 2012
Polycom® CX5000 System
Deployment Guide

Polycom CX5000 Deployment Guide
ii Polycom, Inc.
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© 2012 Polycom, Inc. All rights reserved.
Polycom, Inc.
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Pleasanton, CA 94588-2708
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Contents
Introduction ................................................................................................................. 1
Polycom CX5000 Graphical User Interface ............................................................... 2
Touch Screen ........................................................................................................ 2
Informational Screen ............................................................................................ 3
Diagnostics Screen ............................................................................................... 4
Device Configuration................................................................................................... 5
System Requirements for the Polycom CX5000 Device Computer ................... 5
Installing the Polycom CX5000 Device Management Tool ................................ 5
Connecting the Polycom CX5000 Device to the Computer................................ 6
Using CX5000Manage.exe................................................................................... 6
Configuring the Polycom CX5000 Device............................................................ 8
Common Configuration Tasks............................................................................ 17
Device Management Best Practices ........................................................................ 19
Security Best Practices ............................................................................................. 19
Deployment Best Practices....................................................................................... 19
Deployment Scenarios ....................................................................................... 20
Troubleshooting Techniques .................................................................................... 23
User Troubleshooting Guide............................................................................... 23
Frequently Asked Questions............................................................................... 25
Interpreting the Diagnostics Logs ...................................................................... 26
Known Tools Issues ............................................................................................ 34
Regulatory Information ....................................................................................... 34
Support................................................................................................................ 34
Safety Notices ..................................................................................................... 34

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Introduction
When you want to meet with people who are geographically separated, video conferencing gives you a
greater sense of immediacy than a conventional telephone conference call.
The PolycomCX5000 is a next generation video conferencing system that provides a comprehensive
conferencing experience through the use of 360 degree video and active speaker detection.
Figure 1. A Polycom CX5000 conference in session

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Polycom CX5000 Graphical User Interface
This section describes the top-level screens of the Polycom CX5000 graphical user interface (GUI).
Touch Screen
The Touch screen (Figure 2) is the screen that is displayed when the Polycom CX5000 device starts
up. This screen contains status indicators (in the upper-right corner), a backspace key to erase
previously-entered digits in on-hook dialing (just below the status indicators), and the keypad.
From left to right, the status indicators show whether an external dial pad is connected, whether the
Polycom CX5000 device is connected to a computer via USB, whether a phone line is connected to the
Polycom CX5000 device, and whether there is an Ethernet connection to the Polycom CX5000 device.
Figure 2. Touch Screen

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Informational Screen
The Informational screen (Figure 3) is displayed when you press the Information button that is to the
right of the display panel. Besides the status indicators described in the previous section, the
Informational screen contains icons for four additional screens: Tutorial, Diagnostics, Info, and Speed
Dial (viewing the icons left to right, and top to bottom). .
Tutorial icon - opens the Tutorial screen, which contains a list of four tutorials on various aspects
of using the Polycom CX5000 device. The tutorial subjects are: Quick Start, Call Handling,
External Dial Pad, and Satellite Microphones.
Info icon - opens the Info screen, which displays the device serial number, and firmware and
software versions.
Speed Dial icon - opens the Speed Dial screen, which lists the phone numbers that can be speed-
dialed. This list is empty until speed dialing numbers are configured for the device. For more
information, see Pre-Programmed Speed Dials.
Diagnostics icon - opens the Diagnostics screen (discussed in the next section), which provides
information about the health of the Polycom CX5000 device.
Figure 3. Informational Screen

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Diagnostics Screen
The Diagnostics screen (Figure 4) displays four icons that represent the main subsystems of a Polycom
CX5000 device. (This screen also displays the previously discussed status indicators.) From left to
right and top to bottom, the icons represent audio subsystem diagnostics, video subsystem diagnostics,
systems diagnostics, and network subsystem diagnostics.
Audio subsystem - includes audio health (Pass or Fail), whether satellite microphones are
connected, the currently most active microphone, and active media.
Video subsystem - includes the camera ID, camera health (Pass or Fail), white balancing settings,
lighting frequency, and active media.
System - includes the URL of the update server, the current time, the time of the last update, the
time zone, and system health (Pass or Fail).
Network subsystem - includes the IP address for the Polycom CX5000 device, subnet mask, the
IP address of the default gateway, and the IP address of the DNS server.
If you encounter problems with a Polycom CX5000 device, the hardware diagnostics screens (audio,
video, and system) should be the first place you check.
Figure 4. Diagnostics Screen

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Device Configuration
This section summarizes the device configuration functionality of Polycom CX5000.
System Requirements for the Polycom CX5000 Device
Computer
Operating system: Windows®XP™(SP2 or later, 32-bit only), Windows Vista™(32-bit or 64-bit)
or Windows 7 (32-bit or 64-bit)
CPU Speed: 2.0 GHz or higher
RAM: 2 GB or higher
Video card RAM: 128 MB or higher
Microsoft®Office InfoPath®2003 or later (to edit the device configuration)
USB 2.0 port
Installing the Polycom CX5000 Device Management Tool
Before you can configure the Polycom CX5000 device, you must install the Polycom CX5000 Device
Management Tool CX5000.msi. You can obtain CX5000.msi from Polycom CX5000 support page .
By default, CX5000.msi installs the End-User License Agreement (EULA) to the
%ProgramFiles%\Polycom CX5000\ directory, and creates one directory—Device Management —
under this directory.
CX5000.msi copies the following files to the Polycom CX5000\Device Management\ directory:
CX5000Manage.exe - The Polycom CX5000 device configuration tool. The current version of
this tool is in English only. Usage of this tool is described below in Using CX5000Manage.exe.
DeviceConfig.xsn - The Office InfoPath template for Polycom CX5000 configuration.
DefaultConfig.xml - An example XML file for configuring the device.

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Connecting the Polycom CX5000 Device to the Computer
To configure and manage the Polycom CX5000 device using CX5000Manage.exe, plug the Polycom
CX5000 device's USB cable into an available USB port on the computer (Figure 5). USB 2.0 is
required.
Figure 5. Plug Polycom CX5000 USB cable into a port
CX5000Manage.exe supports only one Polycom CX5000 device plugged into the
computer at a time.
Using CX5000Manage.exe
CX5000Manage.exe is typically used with a switch that specifies one of three modes:
image mode
diagnostic mode
configuration mode
Table 1, Table 2, and Table 3 describe the mode commands and show the syntax for each. Image mode
commands are used to update the firmware images of the Polycom CX5000 device's operating system
or boot loader, or to download a new configuration. Diagnostic mode commands are used to send
diagnostic logs to the image update server. Configuration mode commands are used for a variety of
purposes, including resetting the password, setting the device time, and uploading a device
configuration to the image update server.
All but two operations prompt the user for the Polycom CX5000 password. The operations that do not
require a password are listed here:
For clarity, Table 1, Table 2, and Table 3 show only the switches used with CX5000Manage.exe. A
complete command must include CX5000Manage or CX5000Manage.exe with the applicable switch,
as in the following example: