Polycom CX5000 Quick reference guide

3725-64352-001/ Rev D| January 2012
Polycom® CX5000 System
Deployment Guide

Polycom CX5000 Deployment Guide
ii Polycom, Inc.
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pending patent applications held by Polycom, Inc.
Copyright Information
© 2012 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
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© 2010 Microsoft Corporation. All rights reserved.

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Contents
Introduction ................................................................................................................. 1
Polycom CX5000 Graphical User Interface ............................................................... 2
Touch Screen ........................................................................................................ 2
Informational Screen ............................................................................................ 3
Diagnostics Screen ............................................................................................... 4
Device Configuration................................................................................................... 5
System Requirements for the Polycom CX5000 Device Computer ................... 5
Installing the Polycom CX5000 Device Management Tool ................................ 5
Connecting the Polycom CX5000 Device to the Computer................................ 6
Using CX5000Manage.exe................................................................................... 6
Configuring the Polycom CX5000 Device............................................................ 8
Common Configuration Tasks............................................................................ 17
Device Management Best Practices ........................................................................ 19
Security Best Practices ............................................................................................. 19
Deployment Best Practices....................................................................................... 19
Deployment Scenarios ....................................................................................... 20
Troubleshooting Techniques .................................................................................... 23
User Troubleshooting Guide............................................................................... 23
Frequently Asked Questions............................................................................... 25
Interpreting the Diagnostics Logs ...................................................................... 26
Known Tools Issues ............................................................................................ 34
Regulatory Information ....................................................................................... 34
Support................................................................................................................ 34
Safety Notices ..................................................................................................... 34

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Introduction
When you want to meet with people who are geographically separated, video conferencing gives you a
greater sense of immediacy than a conventional telephone conference call.
The PolycomCX5000 is a next generation video conferencing system that provides a comprehensive
conferencing experience through the use of 360 degree video and active speaker detection.
Figure 1. A Polycom CX5000 conference in session

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Polycom CX5000 Graphical User Interface
This section describes the top-level screens of the Polycom CX5000 graphical user interface (GUI).
Touch Screen
The Touch screen (Figure 2) is the screen that is displayed when the Polycom CX5000 device starts
up. This screen contains status indicators (in the upper-right corner), a backspace key to erase
previously-entered digits in on-hook dialing (just below the status indicators), and the keypad.
From left to right, the status indicators show whether an external dial pad is connected, whether the
Polycom CX5000 device is connected to a computer via USB, whether a phone line is connected to the
Polycom CX5000 device, and whether there is an Ethernet connection to the Polycom CX5000 device.
Figure 2. Touch Screen

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Informational Screen
The Informational screen (Figure 3) is displayed when you press the Information button that is to the
right of the display panel. Besides the status indicators described in the previous section, the
Informational screen contains icons for four additional screens: Tutorial, Diagnostics, Info, and Speed
Dial (viewing the icons left to right, and top to bottom). .
Tutorial icon - opens the Tutorial screen, which contains a list of four tutorials on various aspects
of using the Polycom CX5000 device. The tutorial subjects are: Quick Start, Call Handling,
External Dial Pad, and Satellite Microphones.
Info icon - opens the Info screen, which displays the device serial number, and firmware and
software versions.
Speed Dial icon - opens the Speed Dial screen, which lists the phone numbers that can be speed-
dialed. This list is empty until speed dialing numbers are configured for the device. For more
information, see Pre-Programmed Speed Dials.
Diagnostics icon - opens the Diagnostics screen (discussed in the next section), which provides
information about the health of the Polycom CX5000 device.
Figure 3. Informational Screen

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Diagnostics Screen
The Diagnostics screen (Figure 4) displays four icons that represent the main subsystems of a Polycom
CX5000 device. (This screen also displays the previously discussed status indicators.) From left to
right and top to bottom, the icons represent audio subsystem diagnostics, video subsystem diagnostics,
systems diagnostics, and network subsystem diagnostics.
Audio subsystem - includes audio health (Pass or Fail), whether satellite microphones are
connected, the currently most active microphone, and active media.
Video subsystem - includes the camera ID, camera health (Pass or Fail), white balancing settings,
lighting frequency, and active media.
System - includes the URL of the update server, the current time, the time of the last update, the
time zone, and system health (Pass or Fail).
Network subsystem - includes the IP address for the Polycom CX5000 device, subnet mask, the
IP address of the default gateway, and the IP address of the DNS server.
If you encounter problems with a Polycom CX5000 device, the hardware diagnostics screens (audio,
video, and system) should be the first place you check.
Figure 4. Diagnostics Screen

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Device Configuration
This section summarizes the device configuration functionality of Polycom CX5000.
System Requirements for the Polycom CX5000 Device
Computer
Operating system: Windows®XP™(SP2 or later, 32-bit only), Windows Vista™(32-bit or 64-bit)
or Windows 7 (32-bit or 64-bit)
CPU Speed: 2.0 GHz or higher
RAM: 2 GB or higher
Video card RAM: 128 MB or higher
Microsoft®Office InfoPath®2003 or later (to edit the device configuration)
USB 2.0 port
Installing the Polycom CX5000 Device Management Tool
Before you can configure the Polycom CX5000 device, you must install the Polycom CX5000 Device
Management Tool CX5000.msi. You can obtain CX5000.msi from Polycom CX5000 support page .
By default, CX5000.msi installs the End-User License Agreement (EULA) to the
%ProgramFiles%\Polycom CX5000\ directory, and creates one directory—Device Management —
under this directory.
CX5000.msi copies the following files to the Polycom CX5000\Device Management\ directory:
CX5000Manage.exe - The Polycom CX5000 device configuration tool. The current version of
this tool is in English only. Usage of this tool is described below in Using CX5000Manage.exe.
DeviceConfig.xsn - The Office InfoPath template for Polycom CX5000 configuration.
DefaultConfig.xml - An example XML file for configuring the device.

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Connecting the Polycom CX5000 Device to the Computer
To configure and manage the Polycom CX5000 device using CX5000Manage.exe, plug the Polycom
CX5000 device's USB cable into an available USB port on the computer (Figure 5). USB 2.0 is
required.
Figure 5. Plug Polycom CX5000 USB cable into a port
CX5000Manage.exe supports only one Polycom CX5000 device plugged into the
computer at a time.
Using CX5000Manage.exe
CX5000Manage.exe is typically used with a switch that specifies one of three modes:
image mode
diagnostic mode
configuration mode
Table 1, Table 2, and Table 3 describe the mode commands and show the syntax for each. Image mode
commands are used to update the firmware images of the Polycom CX5000 device's operating system
or boot loader, or to download a new configuration. Diagnostic mode commands are used to send
diagnostic logs to the image update server. Configuration mode commands are used for a variety of
purposes, including resetting the password, setting the device time, and uploading a device
configuration to the image update server.
All but two operations prompt the user for the Polycom CX5000 password. The operations that do not
require a password are listed here:
For clarity, Table 1, Table 2, and Table 3 show only the switches used with CX5000Manage.exe. A
complete command must include CX5000Manage or CX5000Manage.exe with the applicable switch,
as in the following example:

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Table 1. Image mode commands
Switch
Description
-m:img -help
Shows usage and flags of the image mode
-m:img -i:nk -f:<file path to nk.bin> -s:<file path to
nk.cat>
Performs a USB image update of Nk.bin, the operating system of the
Polycom CX5000 device.
-m:img -i:EBOOT -f:<file path to CPUEBOOT.bin> -
s:<file path to CPUEBOOT.cat>
Performs a USB image update of Cpueboot.bin, the boot loader of
the Polycom CX5000 device.
-m:img -i:config -f:<file path to rtconfig.xml>
Downloads a new configuration file to the Polycom CX5000 device.
The device must be rebooted before the new configuration takes
effect.
After performing any of the image mode commands you must reboot the Polycom CX5000 device.
You can do this by using the CX5000Manage boot command as shown in the following command:
Table 2. Diagnostic mode commands
Switch
Description
-m:diag -help
Shows usage and flags of the diagnostic mode.
-m:diag -l:flush
Flushes diagnostics to the image update server. The exact location
will be referenced in future documentation for the Microsoft Office
Communications Server 2007 or Microsoft Lync™Server 2010
Update Service. You will not be prompted for a password for this
operation.
Table 3. Configuration mode commands
Switch
Description
-m:cfg -help
Shows usage and flags of the configuration mode
-m:cfg -t:now
Sets the time of the Polycom CX5000 device with the time on the
computer.
-m:cfg -r
Reboots the device.
-m:cfg -p
Sets the password for the device. The factory default password is
78491.
-m:cfg -q:cfgparseresult
Queries the parser result after a new configuration is downloaded to
the device.
-m:cfg -f:rtconfig.xml
Uploads the Polycom CX5000 device configuration file to a server
share on the Office Communications Server 2007 or Microsoft Lync
Server 2010 Update Service.
The factory-set default password is 78491.

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Configuring the Polycom CX5000 Device
Before applying new settings to a Polycom CX5000 device, ensure you have a supported version of
Microsoft Office InfoPath installed.
To apply new settings to a Polycom CX5000 device
1. In the %ProgramFiles%\Polycom CX5000\DeviceManagement\ directory, double-click
DeviceConfig.xsn to launch the InfoPath form. Figure 6 shows a portion of this form.
Figure 6. InfoPath Form
2. After you change the settings to suit your particular installation, save the configuration (as
RTConfig.xml, for example) to the same directory as CX5000Manage.exe. The section
following this procedure provides details of the InfoPath configuration form.
3. Open a command prompt, change the directory to the %ProgramFiles%\Polycom
CX5000\DeviceManagement\ directory, and type the following command line:
4. Check for any XML parsing errors by running this command:
5. If there are no errors, proceed to the next step. Otherwise fix the errors and repeat from
step 3.
6. Reboot the device by running this command line:

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The following tables provide details about the configuration changes that you can make in the InfoPath
configuration user interface:
Table 4. Room Settings
Field
Description
Factory default
Room name
A text description (at most 63 characters) for the
conference room.
(empty string)
Room size
The approximate comfortable seating capacity of
the conference room. There are three options:
1 –6 people (Small)
7 –11 people (Medium)
12 or more people (Large)
7 –11 people (Medium)
Table size
The approximate size of the table in the conference
room. There are three options:
5' (1.52 m) Round
10' x 5' (3.05 m x 1.52 m)
20' x 5' (6.10 m x 1.52 m)
10' x 5' (3.05 m x 1.52 m)
Lighting
A description of the lighting brightness in the
conference room. There are three options:
Normal
Dark
Light
Normal
Notes 1:, Notes 2:, Notes 3:
Custom fields (at most 63 characters each) that
the administrator can use to tag the devices.
(empty string)
The values of Room size and Lighting are not currently used by the firmware.

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Table 5. Network Settings
Field
Description
Factory default
Device name
A friendly name (at most 63 characters) for the
device. Used in the diagnostics log for tagging the
device. This is not the host name for the device.
(empty string)
DHCP enabled
Determines whether Dynamic Host Control
Protocol (DHCP) is enabled. The options are
checked (DHCP is enabled) and unchecked (DHCP
is disabled).
A check in this field corresponds to a value of
"true"for the DHCPEnabled attribute in
DefaultConfig.xml. If unchecked, the
DHCPEnabled attribute has a value of "false".
Checked
IP Address
When DHCP is disabled, enter the IP address in
xxx.xxx.xxx format
(empty string)
Subnet mask
When DHCP is disabled, enter the subnet mask in
xxx.xxx.xxx format
(empty string)
Default gateway
When DHCP is disabled, enter the IP address of
the default gateway in xxx.xxx.xxx format
(empty string)
Preferred DNS server
When DHCP is disabled, enter the IP address of
the preferred DNS server in xxx.xxx.xxx format
(empty string)
Alternate DNS server
When DHCP is disabled, enter the IP address of
the alternate DNS server in xxx.xxx.xxx format
(empty string)
Table 6. Time Settings
Field
Description
Factory default
Time zone
Time zone for the device
Set to time zone of the country in
which the device is sold. For
devices sold in the U.S. and
Canada, the default time zone is
Eastern standard time. See
Table 15 for country-specific
settings.
Automatically adjust clock for
daylight saving
Checked or unchecked
Reserved
Checked

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Table 7. LCD Display Settings
Field
Description
Factory default
Display language
Brazilian Portuguese
Dutch
English
French
German
Italian
Japanese
Korean
Simplified Chinese
Spanish
Traditional Chinese
Default language is
determined by the country
in which the device is sold.
See Table 15 for country-
specific settings.
Screen saver text
Reserved
(empty string)
Table 8. Telephony Settings
Field
Description
Factory default
Phone number
Phone number for the Polycom CX5000 device
(empty string)
Flash timing
10 ms through 990 ms, in 10 ms increments
Default settings for the target
country's recommended
regulatory compliance
agency
See Table 15 for country-
specific settings
Ignore dial tone when dialing
On or Off
Reserved
Off
Table 9. Pre-Programmed Speed Dials
Field
Description
Factory default
Name
Short name (at most 63 characters) of the
number in the speed dial
(empty string)
Number
Telephone number (at most 63 characters)
(empty string)
By default, the form shows one speed dial entry. You can use the form to add and program four
additional speed dials.

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Table 10. Software Updates Settings
Field
Description
Factory default
Automatically update using the image
update server
Checked or unchecked. If checked, automatic
image updates are enabled.
Checked
Exclude configuration file from
automatic update
Checked or unchecked. If checked, the
configuration file is excluded from automatic
update.
Unchecked
Update time
Time of day at half hour intervals
3:30 AM local time
Update interval
Every day
Every Sunday
Every Monday
Every Tuesday
Every Wednesday
Every Thursday
Every Friday
Every Saturday
Every day
Server
Name of the update server
Ucupdates
Port
Port for device-server communication
80
Uniform resource identifier path
URI path on the server with which to
communicate.
(empty string)
Table 11. Logging Settings
Field
Description
Factory default
Log to server
Checked or unchecked. If checked, diagnostic log
data is sent to the server.
Checked
Upload time
Time of day at half hour intervals
3:00 AM local time
Update interval
Every hour
Every day
Every Sunday
Every Monday
Every Tuesday
Every Wednesday
Every Thursday
Every Friday
Every Saturday
Every hour
Maximum log size in memory
Configurable size of memory reserved for the log.
1024 KB

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Field
Description
Factory default
It is recommended that you leave this set to 1024
KB.
Server
Name of the update server
Ucupdates
Port
Port for device-server communication
80
Uniform resource identifier path
URI path on the server to communicate with.
(empty string)
Table 12. Power Management Settings
Field
Description
Factory default
Turn off LCD backlight
Amount of time (in minutes) after which the
device's LCD backlighting is turned off, when
there is no activity.
After one minute
After five minutes
After 10 minutes
After 20 minutes
After 30 minutes
After 45 minutes
After 60 minutes
After 120 minutes
After 180 minutes
After 240 minutes
After 300 minutes
After five minutes
Table 13. Advanced Settings
Field
Description
Factory default
Active speaker detection algorithm
The device will use either audio only or both audio
and video to detect the current speaker. The
options are:
Use audio only
Use audio and video
Use audio and video
Active speaker switching frequency
Reserved
Default
White balance setting
Auto or Manual
Auto
Light temperature
If white balance setting is Manual, then the light
temperature will be used.
Incandescent –2800 K
Cool white fluorescent –4100 K
N/A

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Field
Description
Factory default
Daylight/sunlight –6500 K
Lighting frequency
The lighting frequency can be set to the following
values:
Auto
50 Hz
60 Hz
The lighting frequency setting should match the AC
power frequency of the deployment location to
ensure good video quality. If it is set to Auto, the
device will attempt to detect the frequency from the
power source. Automatic detection results may vary
due to variance in the circuit at the time of
detection.
The default lighting
frequency is determined by
the country in which the
product is sold. See Table
15 for country-specific
settings.
For deployment in Japan,
check the AC power
frequency at the location,
and ensure that Lighting
frequency is set accordingly.
Table 14. Debugging Settings
Field
Description
Factory default
Audio debug logging
Enable verbose audio debug logging. On or Off.
Off
Video debug logging
Toggle verbose video debug logging.
On or Off.
Off
System debug logging
Toggle verbose system debug logging. On or Off.
Off
Table 15. Default Settings for Individual Countries
Country
LCD Display Settings –
Display Language
(see Table 1)
Time Settings –
Time Zone
(see Table 6)
Telephony Settings –
Flash Timing
(see Table 8)
Advanced Settings –
Lighting Frequency
(see Table 13)
Argentina
Spanish
GMT-3
300 ms
50 Hz
Australia
English
GMT +10
100 ms
50 Hz
Austria
German
GMT +1
100 ms
50 Hz
Belgium
English
GMT +1
100 ms
50 Hz
Brazil
Brazilian Portuguese
GMT - 3
300 ms
60 Hz
Bulgaria
English
GMT + 2
100 ms
50 Hz
Canada
English
GMT - 5
700 ms
60 Hz
China
Simplified Chinese
GMT+8
100 ms
50 Hz
Costa Rica
Spanish
GMT-6
700 ms
60 Hz
Cyprus
English
GMT**
100 ms
50 Hz

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Country
LCD Display Settings –
Display Language
(see Table 1)
Time Settings –
Time Zone
(see Table 6)
Telephony Settings –
Flash Timing
(see Table 8)
Advanced Settings –
Lighting Frequency
(see Table 13)
Czech Republic
English
GMT + 1
100 ms
50 Hz
Denmark
English
GMT +1
100 ms
50 Hz
Estonia
English
GMT + 2
100 ms
50 Hz
Finland
English
GMT +2
100 ms
50 Hz
France
French
GMT +1
100 ms
50 Hz
Germany
German
GMT +1
100 ms
50 Hz
Greece
English
GMT + 2
100 ms
50 Hz
Hong Kong
English
GMT + 8
550 ms
50 Hz
Hungary
English
GMT + 1
100 ms
50 Hz
Iceland
English
GMT + 1**
100 ms
50 Hz
India
English
GMT +5.5
300 ms
50 Hz
Ireland
English
GMT 0
100 ms
50 Hz
Israel
English
GMT+2
100 ms
50 Hz
Italy
Italian
GMT +1
100 ms
50 Hz
Japan
Japanese
GMT + 9
700 ms
Auto*
Latvia
English
GMT + 2
100 ms
50 Hz
Liechtenstein
English
GMT + 1
100 ms
50 Hz
Lithuania
English
GMT + 2
100 ms
50 Hz
Luxembourg
English
GMT + 1
100 ms
50 Hz
Malaysia
English
GMT+8
550 ms
50 Hz
Malta
English
GMT**
100 ms
50 Hz
Mexico
Spanish
GMT - 6
100 ms
60 Hz
Netherlands
Dutch
GMT + 1
100 ms
50 Hz
New Zealand
English
GMT +12
100 ms
50 Hz
Norway
English
GMT +1
100 ms
50 Hz

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Country
LCD Display Settings –
Display Language
(see Table 1)
Time Settings –
Time Zone
(see Table 6)
Telephony Settings –
Flash Timing
(see Table 8)
Advanced Settings –
Lighting Frequency
(see Table 13)
Poland
English
GMT + 1
100 ms
50 Hz
Portugal
Brazilian Portuguese
GMT 0
100 ms
50 Hz
Romania
English
GMT + 2
100 ms
50 Hz
Russia
English
GMT+3
100 ms
50 Hz
Slovakia
English
GMT + 1
100 ms
50 Hz
Slovenia
English
GMT + 1
100 ms
50 Hz
Singapore
English
GMT +8
550 ms
50 Hz
South Africa
English
GMT + 2
100 ms
50 Hz
South Korea
Korean
GMT + 9
700 ms
60 Hz
Spain
Spanish
GMT +1
100 ms
50 Hz
Sweden
English
GMT +1
100 ms
50 Hz
Switzerland
German
GMT +1
100 ms
50 Hz
Taiwan
Traditional Chinese
GMT +8
700 ms
60 Hz
Thailand
English
GMT + 7
550 ms
50 Hz
United Arab Emirates
English
GMT**
100 ms
50 Hz
United Kingdom
English
GMT 0
100 ms
50 Hz
United States
English
GMT - 5
700 ms
60 Hz
* For deployment in Japan, check the AC power frequency at the location, and ensure the lighting frequency is set
accordingly.
** Default settings may differ from actual country time zone and may be reconfigured as needed. Refer to “Configuring
the Polycom CX500 Device” for guidance.