Samsung OfficeServ500 User manual

SAMSUNG
OfficeServ
Installation Guide
Enterprise IP Solutions

Publication Information
Samsung Telecoms reserves the right without prior notice to revise
information in this publication for any reason.
Samsung Telecoms also reserves the right without prior notice to make
changes in design or components of equipment as engineering and manu-
facturing may warrant.
Disclaimer
Samsung Telecoms is not responsible for errors or problems arising
from customers not installing, programming or operating their Samsung
systems as described in this manual.
Copyright 2003
Samsung Telecoms (U.K.) Limited
All rights reserved. No part of this manual may be reproduced in any
form or by any means — graphic, electronic or mechanical, including
recording, taping, photocopy or information retrieval system —without
express written permission of the publisher of this material.
Part No.: 17587 Version 1.1

EU Declaration ofConformity(RTTE)
SamsungElectronics Co.,Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factoryname,address)
declareunderoursoleresponsibilitythat theproduct
DigitalKeyphoneSystem"iDCS500 / OfficeServ500"
towhichthisdeclarationrelates isinconformitywith
RTTEDirective 1999/5/EC(AnnexII )
LowVoltageDirective 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By applicationof thefollowingstandards
EMC: EN55022 :1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,
.........................................................................................
RTTE: TBR4: November 1995 incorporating TBR4/A1: December 1997
.........................................................................................
EN61000-3-3:1995,EN61000-4-2:1995 98,EN61000-4-3:1996,
.........................................................................................
EN61000-4-4:1995,EN61000-4-5:1995,EN61000-4-6:1996,
.........................................................................................
LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)
.........................................................................................
EN61000-4-11:1994, AS/NZS3548:1995
.........................................................................................
.........................................................................................
(Manufacturer)
SamsungElectronics Co., Ltd
259,Gongdan-Dong,Gumi-City
Kyungbuk,Korea, 730-030
Tae-eokJang /GeneralManager
................................................. .................................................................................
(place and date ofissue) (name andsignature ofauthorized person)
(Representative intheEU)
SamsungElectronics EuroQALab.
BlackbusheBusiness Park
SaxonyWay,Yateley,Hampshire
GU46 6GG, UKIn-Seop Lee /Manager
................................................. ...............................................................................
(place and date ofissue) (name andsignature ofauthorized person)
2003-05-18
2003-05-19 TEJang
ISLee

Intended Use
This telephone system is intended to provide the user with voice communication between the system
extensions and connection to the public switched telephone network by digital or analogue links.
The telephone system may be provided with the ability to communicate with local computer networks to
provide CTI functions and features. In this case, it is capable of passing information to the computer network
via a specified link.
The system is powered by mains voltage and can optionally be powered by batteries. Details of all
connections and power arrangements are provided in the instructions for use. It should not be used in any
other way.

Preface
About Your Samsung OfficeServ500 System
The Samsung OfficeServ500 system comprises three separate versions: ‘S’ (small), ‘M’ (me-
dium) and ‘L’ (large). They are defined by their size and functionality—the larger systems provid-
ing support for more telephone ports and features than the smaller systems—and are designed
to suit a wide range of commercial and business activities.
About This Manual
This manual describes how to install your system and how to connect peripheral equipment such
as keysets, printers, PCs for remote programming and so on. It also explains what you need to
do to power up and configure your system.
It is recommended that you read each chapter in sequence and follow the procedures carefully.
This way you will ensure that your system is set up correctly. If you encounter problems during
the installation, contact your supplier/dealer in the first instance.
Supporting Documents
The following guides and manuals are also available for your system. You may need to refer to
one or more of them during installation. You should have them available for guidance when your
system is fully installed and operational.
y Samsung OfficeServ500 General Description
This guide provides an overview of the system, including possible structural configurations
and hardware, features and facilities, and specifications.
y Samsung Combined Systems Programming Manual
The system is configured using MMC (Man Machine Communication) programming. The in-
staller or system administrator programs the system using MMCs from a digital display phone.
This manual describes each MMC and how it is used.
y Samsung Samsung OfficeServ500 System Administration Guide
This guide provides easy to follow instructions for the system administrator on setting up the
features most commonly required by telephone users.
y Samsung Digital Keyset, Internet Phone & Single Line Telephone User Guides
Refer to the appropriate user guide for each type of telephone connected to your system.
These may include Samsung DCS (Euro) digital keysets, OfficeServ500 series digital keysets
and IP phones, iDCS series digital keysets, and single line telephones.

Contents
Chapter 1 Site Requirements .............................................................................................. 1-1
Chapter 2 Installing Single & Multiple Cabinet Configurations ................... 2-1
Unpacking and Inspection ..................................................................................................................... 2-1
Single Cabinet Installation - Wall or Floor Mount ................................................................................ 2-2
Two Cabinet Installation - Floor Mount ................................................................................................. 2-2
Three Cabinet Installation - Floor Mount .............................................................................................. 2-3
Rack Mounting Cabinets ........................................................................................................................ 2-4
Adding Expansion Cabinet(s) to a Working System ............................................................................ 2-4
Chapter 3 Grounding, Power Connections and Cabling .............................. 3-1
Grounding ................................................................................................................................................ 3-1
Power Connections ................................................................................................................................. 3-2
MDF Cabling ............................................................................................................................................ 3-4
Chapter 4 Installing Processor and Interface Cards ..................................... 4-1
Control Cards and Daughterboards..........................................................................................................4-1
Main Control Processor Card (MCP2) .............................................................................................. 4-1
Switch Control Processor Card (SCP2) ........................................................................................... 4-3
Local Control Processor Card (LCP2)................................................................................................ 4-4
ESM Daughterboard ........................................................................................................................ 4-5
MISC Daughterboard ....................................................................................................................... 4-5
SCM Daughterboard ........................................................................................................................ 4-5
MFM Daughterboard ........................................................................................................................ 4-6
RCM Daughterboard ........................................................................................................................ 4-6
MODEM Daughterboard ................................................................................................................... 4-6
IOM Daughterboard .......................................................................................................................... 4-7
Interface Cards............................................................................................................................................4-7
TRUNK B Card ................................................................................................................................. 4-7
8TRK Card ....................................................................................................................................... 4-7
PRI and TEPRI Card ........................................................................................................................ 4-7
8BSI Card ......................................................................................................................................... 4-8
AC15 Card ........................................................................................................................................ 4-9
DLI Card ........................................................................................................................................... 4-9
16DLI Card ....................................................................................................................................... 4-9
SLI Card ........................................................................................................................................... 4-9
8SLI Card ......................................................................................................................................... 4-9
16SLI Card ..................................................................................................................................... 4-10
BRI (SOTO) Card ............................................................................................................................. 4-10
8MWSLI Card ................................................................................................................................. 4-11
16MWSLI Card ............................................................................................................................... 4-11
Auto Attendant Card ....................................................................................................................... 4-12
SVMi-8 / Cadence Card (Voice Mail) .............................................................................................. 4-12
SVMi-16 Card (Voice Mail) ............................................................................................................. 4-12
MGI2 Card ...................................................................................................................................... 4-12
MGI3 Card ...................................................................................................................................... 4-13
VDIAL Card .................................................................................................................................... 4-13
i

ii
Contents
Chapter 5 Power Up Procedures .................................................................... 5-1
Connect Power to the System ............................................................................................................... 5-1
Processor Card LED Indications ........................................................................................................... 5-1
Card Verification ...................................................................................................................................... 5-2
Default Trunk and Station Numbering ................................................................................................... 5-3
Chapter 6 Connecting Central Office Circuits ............................................... 6-1
Safety Precautions .................................................................................................................................. 6-1
Loop Start Lines ...................................................................................................................................... 6-1
AC15 Tie Lines ........................................................................................................................................ 6-1
Off Premise Extensions (OPX) ............................................................................................................... 6-1
ISDN PRI Circuit ...................................................................................................................................... 6-2
ISDN BRI Lines ........................................................................................................................................ 6-2
Chapter 7 Connecting Station Equipment ..................................................... 7-1
Safety Precautions .................................................................................................................................. 7-1
Digital Keysets ......................................................................................................................................... 7-1
IP Phones ................................................................................................................................................. 7-1
Wall Mounting OfficeServ500 Keysets ....................................................................................................7-2
Wall Mounting DCS (Euro) Keysets .........................................................................................................7-2
Wall Mounting iDCS Keysets ...................................................................................................................7-2
Add-On Modules (AOM) ............................................................................................................................7-2
Single Line Telephones .......................................................................................................................... 7-3
Door Phone and Door Lock Release ..................................................................................................... 7-3
DECT Base Station (DBS) ....................................................................................................................... 7-3
ISDN Station (ISDN Phone, G4 FAX, etc) .............................................................................................. 7-4
Chapter 8 Connecting Optional Equipment ................................................... 8-1
Music On Hold/Background Music ........................................................................................................ 8-1
External Paging ....................................................................................................................................... 8-1
Common Bell ........................................................................................................................................... 8-2
Ring Over Page ....................................................................................................................................... 8-2
SMDR/UCD/Traffic/Alarms Reports ......................................................................................................... 8-2
PC Programming ..................................................................................................................................... 8-3
Voice Mail/Auto Attendant ...................................................................................................................... 8-3
Chapter 9 Installing Keyset Daughterboards ................................................ 9-1
OfficeServ500 Keyset Daughterboards ....................................................................................................9-1
KDB-Digital Line Interface (KDB-D) ............................................................................................ 9-1
KDB-Single Line Interface (KDB-S) ............................................................................................ 9-1
KDB-Full Duplex (KDB-F) ................................................................................................................9-1
DCS Keyset Daughterboards.....................................................................................................................9-2
KDB-Digital Line Interface (KDB-DLI) ......................................................................................... 9-2
KDB-Single Line Interface (KDB-SLI) ......................................................................................... 9-3
iDCS Keyset Daughterboards....................................................................................................................9-4
KDB-Digital Line Interface (FKDBD) ........................................................................................... 9-4
KDB-Single Line Interface (FKDBS) ........................................................................................... 9-4
KDB-Full Duplex (FKDBF) ........................................................................................................... 9-4
Chapter 10 Software and Database Management ....................................... 10-1
Software Management .......................................................................................................................... 10-1
Database Management ......................................................................................................................... 10-2

iii
Chapter 11 Adding Interface Cards to the System ...................................... 11-1
Adding Interface Cards .......................................................................................................................... 11-1
Grading the OfficeServ500 For DTMF Receivers ............................................................................... 11-1
Chapter 12 SVMi-8 /16 and Cadence Voice Mail Setup .............................. 12-1
Introduction ........................................................................................................................................... 12-1
LED Indications ............................................................................................................................ 12-1
Reset Button ................................................................................................................................. 12-1
Power Requirements .................................................................................................................... 12-1
Configuring the VM System ................................................................................................................. 12-2
Testing the Hardware ............................................................................................................................ 12-2
Chapter 13 Upgrading an iDCS500 to an OfficeServ500 System ............... 13-1
Appendix A Processor and Interface Card LED Indications........................... A-1
List of Figures
1-1 OfficeServ500 Cabinet Dimensions
2-1 System Wall Mounting
2-2 Attaching Legs to Main Cabinet
2-3 Side Cover Mounting Brackets
2-4 Securing Cabinet in Rack
3-1 System Grounding
3-2 Power Input Location
3-3 Setting Voltage on PSU
3-4 Reserve Power Battery Connections
4-1 MCP2 Card
4-2 MCP2 Card Location
4-3 SCP2 Card
4-4 LCP2 Card
4-5 ESM Board
4-6 MCP2 / LCP2 Card Screw Locations
4-7 MISC Board
4-8 SCP2 Card Screw Locations
4-9 SCM Board
4-10 MFM Board
4-11 RCM Board
4-12 Modem Board
4-13 IOM Board
4-14 IOM Board Slot in KSU
4-15 Interface Cards
4-16 TEPRI Card
4-17 TEPRI Card Screw Locations
4-18 MDF Connections RJ-45 to 8BSI Card
4-19 AA Card

iv
Contents
4-20 SVMi-8 / Cadence Card
4-21 SVMi-16 Card
4-22 MGI1/2 Card
4-23 MGI3 Card
4-24 VDIAL Card
5-1 Fuses on PSU
6-1 MDF Connections: Loop Start Line to Trunk B Card
6-2 MDF Connections: Loop Start Line to 8Trunk Card
6-3 MDF Connections: AC15 Card
6-4 MDF Connections: Off Premise Extension from SLI Card
6-5 MDF Connections: ISDN PRI Circuit to TEPRI Card
6-6a MDF Trunk Connections to BRI Card
6-6b MDF Station Connections to BRI Card
7-1a MDF Connections: Digital Keyset to DLI Card
7-1b MDF Connections: Digital Keyset to 16DLI Card
7-2 IP Phone Connection
7-3 Wall Mounting an OfficeServ500 Keyset
7-4 Wall Mounting a DCS (Euro) Keyset
7-5 Wall Mounting an iDCS Series Keyset
7-6a MDF Connections: Add-On Module to DLI Card
7-6b MDF Connections: Add-On Module to 16DLI Card
7-7a MDF Connections: Single Line Telephone to SLI Card
7-7b MDF Connections: Single Line Telephone to 8SLI or 8MWSLI Card
7-7c MDF Connections: Single Line Telephone to 16SLI Card
7-7d MDF Connections: Single Line Telephone to 16MWSLI Card
7-8a MDF Connections: Door Phone and DPIM to DLI Card
7-8b MDF Connections: Door Phone and DPIM to 16DLI Card
8-1 MDF Connections: MOH Source MISC Board
8-2 MDF Connections: Paging/Loud Bell AMP to MISC Board
8-3 MDF Connections: Common Bell to MISC Board
8-4 SIO Connector Locations (IOM Board)
8-5 PIN Connections for IOM Board to Printer
8-6 PIN Connections for IOM Board to Personal Computer
9-1 Connecting DCS Keyset Daughterboards
9-2 Connecting iDCS Keyset Daughterboards
11-1 Cabinet Slot Numbers

1-1
Chapter 1 Site Requirements
When planning the installation of your OfficeServ500 system, choose a site that meets the following
requirements.
yThere is sufficient space for easy installation (Figure 1–1) and adequate lighting.
yThe location minimizes cable lengths. (See the Cable Requirements table in Chapter 3, “Specifica-
tions”, of the Samsung OfficeServ500 General Description guide.)
yThe equipment should not be exposed to direct sunlight, corrosive fumes, dust, constant vibration or
strong magnetic fields such as those generated by motors and copy machines.
yA direct commercial AC power outlet is required. Do not use extension cords. Preferably, a dedicated
circuit should be used to minimize the risk of other electrical equipment being connected that could
adversely affect system operation.
yEnsure that all wires and cables going to and coming from the system are properly routed. Do not
cross fluorescent lights or run parallel with AC wires.
yThe equipment must be located in an environment that will maintain a temperature range of 32°~77°F
(0°~25°C) and a humidity range of 10%~90% non-condensing.
yThis equipment is to be installed only in Restricted Access Areas (e.g. dedicated equipment rooms,
equipment closets).
yAllow at least 25cm (10”) clearance on both sides and above the system to ensure proper ventilation
and access to the interior of the cabinet.
yDo not install in close proximity to a fire sprinkler head or to other sources of water.
ySpace consideration must be made to allow floor or wall mounting. Do not wall mount a multiple cabi-
net system.
Meeting these requirements will help to ensure proper performance and greater life expectancy of the
system.

502mm
567mm
300mm
1506mm
1004mm
FIGURE 1-1OFFICESERV500 CABINET DIMENSIONS
RST
ON
OFF
1-2 Chapter 1
Site Requirements

2-1
Chapter 2 Installing Single and Multiple
Cabinet Configurations
Unpacking and Inspection
The OfficeServ500 can be configured in several ways: ‘S’ and ‘M’ systems are configured as a single
cabinet only; ‘L’ systems can have one, two or three cabinets.
A single cabinet system may be wall, floor, or rack mounted while multiple cabinets systems may only
be floor or rack mounted. Do not attempt to wall mount a multiple cabinet system.
All system cabinets are identical. When unpacking the cabinet(s), inspect for signs of physical damage.
If any damage is detected, do not attempt installation—contact your supplier instead.
Check to see that each cabinet carton includes the following items:
yTop cover
yLeft and right side covers
yFront cover
yCabinet leg mounting kit
yAC power and DC power cables
Check that all additional hardware and software is available for installation.
yFloor mounting equipment (legs or castors), if required.
yCards required to make the system functional (i.e., power supply, central processor, station and
trunk cards).

2-2 Chapter 2
Installing Single and Multiple Cabinet Configurations
Single Cabinet Installation
- Wall or Floor Mount
A single cabinet system can be wall-mounted using two screws in the rear keyholes, or floor mounted
with the standard legs provided or optional locking castors. (The castor kit must be ordered.) Remove
the side and front covers of the cabinet prior to installation to avoid damaging the covers and to allow
access to the interior.
To rack mount the cabinet, see Rack Mounting Cabinets in this chapter.
For a Wall-Mounted System
The cabinet should be securely mounted on a plywood backboard at least 1.5 cm (5/8 inch) thick. In-
sert two screws (minimum size #10 or 2.6mm) into the backboard, 40 cm (16 inches) apart. (Figure
2–1.) Hang the cabinet onto the screws installed in the backboard.
Proceed with the installation of the power supply unit(s), grounding, power connections, control cards
interface cards and optional equipment as described in the following chapters.
For a Floor-Mounted System
Locate the optional legs or locking castors. Remove the side and front covers of the cabinet prior to
installation to avoid damaging the covers and to allow access to the interior. Place the cabinet on a
secure surface (floor or workbench) with the front of the cabinet (card slots) facing up. With the sup-
plied screws, mount the legs or castors on each corner of the cabinet (Figure 2−2). Place the cabinet
upright in the desired location.
Proceed with the installation of the power supply unit(s), grounding, power connections, control cards,
interface cards and optional equipment as described in the following chapters.
Two Cabinet Installation - Floor Mount
One cabinet is to act as the main key service unit (KSU), the other as an expansion cabinet. Check
that each cabinet carton includes the following items:
yOfficeServ500 cabinet
yTop cover
yLeft and right side covers
yFront cover
yCabinet leg mounting kit
yAC power and DC power cables
Check that all additional hardware and software is available for installation.
yFloor mounting equipment (legs or castors).
yCards required to make the system functional (i.e., power supply, central processor, station an
trunk cards)

2-3
1. Mount the legs or castors on the main cabinet that is to be the floor mounted (base) cabinet (Figure
2-2).
2. Prepare both of the cabinets by removing the side and front covers of both prior to installation to
avoid damaging the covers and to allow access to the interior. Remove the top cover from the base
cabinet and the bottom and rear panels from the upper cabinet.
3. Place the upper cabinet on top of the base cabinet ensuring that the upper cabinet locating bumps
are snug in the base cabinet locating dimples. Install the two provided screws in the dimples in the
front lower panel of the upper cabinet and the two provided screws in the dimples in the rear lower
panel of the upper cabinet.
4. Replace the rear panel on the upper cabinet.
5. Proceed with the installation of the power supply unit(s), grounding, power connections, control
cards, interface cards and optional equipment as described in the following chapters.
When a power supply is installed, verify that the power switch is in the proper voltage setting,
110V or 220V as required. (See Figure 3-3 in Chapter 3.)
Three Cabinet Installation - Floor Mount
One cabinet is to act as the main key service unit (KSU), the others as expansion cabinets.
Check that each cabinet carton includes the following items:
yOfficeServ500 cabinet
yTop cover
yLeft and right side covers
yFront cover
yCabinet leg mounting kit
yAC power and DC power cables
Check that all additional hardware and software is available for installation.
yFloor mounting equipment (legs or castors).
yCards required to make the system functional (i.e., power supply, central processor, station and
trunk cards)
1. Mount the legs or castors on the cabinet that is to be the floor mounted (base) cabinet (Figure 2-2).
2. Prepare all of the cabinets by removing the side and front covers of each cabinet prior to installation
to avoid damaging the covers and to allow access to the interior. Remove the top cover from the
base and centre cabinets, and the base and rear panels from the centre and upper cabinets.
3. Place the centre cabinet on top of the base cabinet ensuring that the centre cabinet locating bumps
are snug in the base cabinet locating dimples. Install two of the provided screws in the dimples in
the front lower panel of the centre cabinet and the other two provided screws in the dimples in the
rear lower panel of the centre cabinet. Replace the rear panel of the centre cabinet.

2-4 Chapter 2
Installing Single and Multiple Cabinet Configurations
4. Place the upper cabinet on top of the centre cabinet ensuring that the upper cabinet locating bumps
are snug in the centre cabinet locating dimples. Install two of the provided screws in the dimples in
the lower panel of the upper cabinet and the other two provided screws in the dimples in the rear
lower panel of the upper cabinet.
5. Replace the rear panel of the upper cabinet.
6. Proceed with the installation of the power supply unit(s), grounding, power connections, control
cards, interface cards and optional equipment as described in the following chapters.
Rack Mounting Cabinets
Prepare all of the cabinets by removing the side and front covers of the cabinets prior to installation to
avoid damaging the covers and to allow access to the interior. In addition, the top covers and the bot-
tom panels from the cabinets must be removed.
1. Remove the four screws holding each side cover support bracket and remove the brackets from
both sides of the cabinet (Figure 2-3). These brackets are not required for rack mounting.
2. Remove the ground bar from the left side of the cabinet.
3. Remove the breakout panels from the base of all the cabinets to allow cable access.
4. Install the cabinets in the rack and secure each cabinet with eight screws in the mounting flange
holes (Figure 2-4). (If mounting in a ‘600 wide’ rack, leave a space of roughly 5 cm between cabi-
nets to allow cable access, and use the longer HDLC cables.)
5. Reattach the ground bar to each cabinet.
6. Proceed with the installation of the power supply unit(s), grounding, power connections, control
cards, interface cards and optional equipment as described in the following chapters.
Adding Expansion Cabinet(s) to a Working
System
If you already have a working OfficeServ500 ‘L’ version single- or two-cabinet system, you can up-
grade it with the addition of one or more expansion cabinets at a later time. The procedure to adopt for
such an upgrade will be one of those discussed above, depending on whether you are adding one or
two expansion cabinets. Before beginning the installation, switch off all system power and
remove all cables from the working system.
If upgrading from a single cabinet system to a two cabinet system, see Two Cabinet Installation. If up-
grading from a single cabinet system or a two cabinet system to a three cabinet system, see Three
Cabinet Installation. If you are rack mounting the new cabinet(s), see Rack Mounting Cabinets, above.
Once installed, you can add the power supply, power connections and interface cards to the new cabi-
net(s) as described in the following chapters.

FIGURES 2-1 TO 2-4

40 cm (16")
2 x #10 (2.6mm) screws in 1.5 cm (5/8")plywood backboard.
NOTE: Leave screws approximately
4mm (1/8")proud of backboard
J1
SW1
J1
SW1
FIGURE 2-1 SYSTEM WALL MOUNTING
RST
ON
OFF

MOUNTING
SCREWS
FRONT
LEFT
SIDE
BOTTOM
J1
SW1
J1
SW1
FIGURE 2-2ATTACHING LEGS TO
RST
ON
OFF
J1
SW1
J1
SW1
MAIN CABINET
RST
ON
OFF

Bracket
Bracket
Screws
Bracket
Bracket
Screws
Ground Bar
J1
SW1
J1
SW1
FIGURE 2-3SIDE COVER MOUNTING BRACKETS
RST
ON
OFF

Mounting Screw
Holes
Mounting Screw
Holes
J1
SW1
J1
SW1
FIGURE 2-4SECURING CABINET IN RACK
RST
ON
OFF