SATO ARGOX CP-EX Series User manual

1
Compact Printer Series - User’s Manual
Compact Printer series
User’s Manual
CP-EX Series / CX Series
[email protected]
Website: http://www.argox.com
Version: 1.5
Date: May 6, 2020

CP-EX / CX Series
User Manual
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Compact Printer Series - User’s Manual
Revision History
Changes to the user manual are listed below:
Version
Date
(Y/M/D)
Description
Page #
1.0
2018/12/27
Initial release
1.1
2019/5/8
Updated the figure of ribbon core
11, 15
16, 17
21, 24
25
1.2
2019/5/8
Added a note "optional" near to the size
of 0.5 "(12.7mm) in the ribbon field is
added with
54
1.3
2019/12/10
Added a paragraph of warning
messages to the Liability Disclaimer
section
7
1.4
2020/3/24
Changed USB Port (Host) to
USB-Client Port and, USB Port
(Client) to USB-Host Port
6, 55
Added the CX series model to the user
manual
(ALL)
1.5
2020/5/6
Replaced Printer Utility with Printer
Tool
55

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Table of Contents
Introduction....................................................................... 1
Proprietary Statement ..................................................1
Product Improvements .................................................1
FCC Compliance Statement.........................................1
Liability Disclaimer........................................................2
Getting Started..................................................................3
Unpacking Printer.........................................................3
Package Contents....................................................4
Printer Overview...........................................................5
Front View:...............................................................5
Rear View: CP-2140EX / CP-3140EX / CX series ...6
Interior View I...........................................................7
Interior View II..........................................................8
Attaching Power...........................................................9
Loading Media............................................................10
Preparing Media.....................................................10
Placing Media Roll .................................................10
Media Sensor Type Setting ........................................15
Multi-Column Label Setting by Software/ Driver.....15
Loading Ribbon..........................................................16
Preparing Ribbon...................................................16
Placing Ribbon Rolls..............................................18
3. Printer Operation........................................................ 26
Printing Media Calibration & Configuration.................26
Steps to Start Media Calibration & Configuration...26
Sample of Printer Configuration Label ...................27
Resetting Printer to Factory Defaults..........................28
Printer Controls and Indicators...................................29
Troubleshooting by LED Indicators Diagnosis............32

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Miscellaneous.............................................................35
Recovery.....................................................................36
4. Communications.........................................................37
Interfaces and Requirements......................................37
USB Interface Requirements..................................37
Serial (RS-232) Interface Requirements.................38
Serial and Parallel Cabling Requirements..............38
Ethernet 10/100 Internal Printer Server Option.......38
Ethernet Status Indicators ......................................39
Communicating with the Printer..................................40
Installinga Plugand Play printer driver (for USB only)40
InstallingaPrinterDriver(forotherinterfacesexceptUSB)46
Caring for Your Printer....................................................52
Print Head Maintenance Guide...................................52
Cleaning Interval.....................................................52
Cleaning Material....................................................52
Cleaning Direction ..................................................53
Product Specification .....................................................54
General Specification..................................................54
Fonts, Barcodes, and Graphics Specification.............56
Printer Programming Language PPLA....................56
Printer Programming Language PPLB....................57
Printer Programming Language PPLZ....................58
Interface Specification.................................................59
USB Interface.........................................................59
Ethernet Interface...................................................60
Serial Interface .......................................................61
Dimensions......................................................................64

CP-EX / CX Series
User Manual
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Compact Printer Series - User’s Manual
Introduction
Proprietary Statement
This manual contains proprietary information of Argox Information Co., Ltd. It is
intended solely for the information and use of parties operating and maintaining the
equipment described herein. Such proprietary information may not be used,
reproduced, or disclosed to any other parties for any other purpose without the
expressed written permission of Argox Information Co., Ltd.
Product Improvements
Continuous improvement of products is a policy of Argox Information Co., Ltd. All
specifications and signs are subject to change without notice.
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that the
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into a different outlet on a different circuit.
Consult the dealer or an experience Radio/TV technician for help.
This unit was tested with shielded cables on the peripheral devices. Shielded cables
must be used with the unit to insure compliance. The user is cautioned that any
changes or modifications not expressly approved by Argox Information Co., Ltd.
could void the user’s authority to operate the equipment.

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Liability Disclaimer
Argox Information Co., Ltd. takes steps to assure that the company’s published
engineering specifications and manuals are correct; however, errors do occur. Argox
Information Co., Ltd. reserves the right to correct any such errors and disclaims any
resulting liability. In no event shall Argox Information Co., Ltd. or anyone else
involved in the creation, production, or delivery of the accompanying product
(including hardware and software) be liable for any damages whatsoever (including,
without limitation, damages for loss of business profits, business interruption, loss of
business information, or other pecuniary loss) arising out of the use of or the results
of use of or inability to use such product, even if Argox Information Co., Ltd. has been
advised of the possibility of such damages.
CAUTION:
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
To ensure this printer can fulfill user's demand, when using narrow media for
continuous printing, the printer will optimize appropriately to support continuous, high
quality print-out. If you have any questions, please consult Argox technical service
personnel.

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Getting Started
Congratulations on choosing CP-EX / CX compact printer series,
made by Argox Information Co., a leader in the worldwide barcode
industry. CP / CX compact printer series are ideally designed to easily
bring more efficiency for your business. This manual will help you get
to know your new printer and provide sufficient information needed.
Unpacking Printer
After receiving your printer, please check for possible shipping
damage:
Inspect the outside of both the box and the printer for possible
damage.
1. Open the top cover of the printer to see if all parts are in order.
2. Check whether you have received the following accessories
together with the printer. If there is any item missing, please
contact your local dealer.
Note: If finding that the printer shipped is damaged, contact
your shipping company immediately to file a claim.

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Package Contents
Quick Installation Guide
Power Cord
Media Hanger & Media Shields
Printer
Power Supply
USB cable
Ribbon Core Adaptors
1”ID Core for Ribbon
DVD
1”ID Core for Ribbon
Quick Installation
Guide
Power Supply
Power Cord
Media Hanger &
Media Shields
Ribbon Core
Adaptors
USB cable
Printer

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Printer Overview
Front View:
Feed Button
Power LED
Ready LED
Top Cover

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Rear View: CP-2140EX / CP-3140EX / CX series
USB-Host Port
LAN Port
Power Jack
RS232 Serial Port
USB-Client Port

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Interior View I
Module Release Latch
Media Shields
Ribbon
Pick-up
Holder
PUSH
Media Hanger

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Interior View II
Platen Roller
Reflective sensor
Top Cover
Print Head
Front Cover
Media Guides
Ribbon
Supply
Holder
Transmissive
Sensor
Head-Open Sensor
Media Shaft

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Attaching Power
1. Make sure the printer’s power switch is in the off position (down).
2. Insert the AC power cord into the power supply.
3. Insert the power supply’s power connector into the printer’s power
jack.
4. Plug the other end of the power cord into an appropriate grounded
AC electrical outlet.
CP-2140EX, CP-3140EX, CX-2140
Warning:
Do not operate the printer and power supply in an area where they
might get wet.
Power Supply
Power Cord
Power
Connector
Power Jack

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Loading Media
Preparing Media
The inside wound or outside wound media rolls can be loaded into
the printer in the same way. In case media roll may become dirty or
dusty during shipment, handling, or storage, firstly remove the outside
length of media, which helps to avoid dragging adhesive or dirty
media between the print head and platen roller. When loading media,
it must be placed onto the media hangers.
Placing Media Roll
1. Gently press the recesses on both sides of the top cover of the
printer (1), and then lift up the top cover of the printer to open (2).
Press
1
Lift to open
2
Press
1

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2. Put the Media Hanger through media supply roll, and then
centrally align with the two Media Shields to closely lean against
the media supply roll.
3. Locate the media supply roll into the Media Compartment of
printer.
Media Shield
Media Hanger
Media Compartment

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4. Push the Release Latch to open the printer module.
5. Pull a short length of media until it reaches the Platen Roll of
printer.
Platen Roller
PUSH
Module
Release Latch

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6. Press the lock of Media Guide at the right to adjust media guides’
positions. Make sure media stays under the Media Shaft and
centrally under both of the Media Guides.
7. Close the printer module and then press firmly at the both sides to
properly latch until you hear a click.
Media
Guides
Media Shaft

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8. Press the FEED button to feed labels out of the printer.
9. To tear media, pull the media edge against the Tear Bar as in the
direction below:
Tear Direction
FEED Button

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Media Sensor Type Setting
Multi-Column Label Setting by Software/ Driver
To index labels with multiple columns, please select media types to
Multi-Column Labels in the label editing software Bartender UL.
Software setting steps:
Argox Bartender UL / Seagull Driver –> Media Types –>
Multi-Column Labels
Sample of labels with multiple columns:

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Loading Ribbon
The following steps only apply to thermal transfer printing mode only.
Direct thermal does not need ribbon to be installed.
Preparing Ribbon
Find the two Ribbon Core Adaptors in printer package and fix them
into new ribbon rolls from the left to the right.
Note:
- Media and ribbon types should be matched to provide with
optimal print results.
- Always use ribbon that is wider than the media to protect the
print head from wear.
- For direct thermal printing, do not load ribbon in the printer.