Savin 25105 User manual

Operating Instructions
COPY REFERENCE
Read this manual carefully before you use this product and keep it handy for future
reference.
For safety, pleasefollow theinstructions inthis manual.

265
5. What to do if Something
Goes Wrong
If Your Machine Does Not Operate as You
Want
General
Machine Status Problem/Cause Action
The machine instructs you
to wait. The machine is warming up. Wait for the machine to warm-up.
Reference
You can use Auto Start
mode during warm-up.
See ⇒P.69 “Auto Start”.
Copy paper is moving in
tray 1 (Tandem Tray). Please wait until paper has moved.
The machine cannot detect
the original size. Improper original is set. See ⇒P.16 “Sizes Difficult to
Detect”.
Set non-standard size orig-
inals on the exposure
glass.
Input the both horizontal
and vertical sizes of the
non-standard original. See
⇒P.26 “Setting Originals
on the Exposure Glass”.
Select paper manually. Do
not use Auto Paper Select.
Do not use Auto Reduce/
Enlarge.
Original is not set. Set your originals.
The machine instructs you
to check the original direc-
tion.
There is no copy paper that
is the same direction as the
originals.
Set the original in the same
direction as the copy pa-
per.
The machine instructs you
to check the paper size. Improper original size is set. Select the proper paper size.
Staple mode has been reset. The paper size was
changed during stapling. You can only staple to- gether pages of the same
size. Select copy paper of
the same size.

What to do if Something Goes Wrong
266
5
Document Server
The number of sheets that
can be stapled has been ex-
ceeded.
-- Check the stapler capacity.
See ⇒P.49 “Staple”.
The machine cannot staple
this size paper. -- Select a paper size that can be used in Staple mode.
See ⇒P.49 “Staple”
This paper is not available
in Duplex mode. A paper size not available in Duplex mode has been
selected.
Select a paper size that can
be used in Duplex mode.
See ⇒P.84 “Duplex”
You cannot enter the de-
sired copy set number. The number of copies ex- ceeds the maximum copy
quantity.
You can change the maxi-
mum copy quantity. See “
Maximum Copy Quanti-
ty” ⇒P.314 “General Fea-
tures”.
Problem Action
“Exceeded max. disk memory (50 files).”
is displayed. The maximum number of files you can store is 250 in the HDD, 50 files in the CD-
R/RW (option). Delete any unnecessary
files and then scan the document again.
“Insufficient memory. The selected file
cannot be transmitted.” is displayed. Delete any unnecessary files and then scan the document again. See ⇒P.332
“Document Server”
Change the Memory Allocation. See
“Memory Allocation” in the System Set-
tings manual. However if you change this
setting, the documents in the HDD will be
deleted. Print the stored documents in the
HDD.
“Cannot recognize” is displayed. Change the disk in the CD-R/RW. The
disk must be unformatted one that has al-
ready been used in this machine.
“The selected file(s) currently in use.” is
displayed. Make sure the selected file is not using in document server or document editor
function.
Machine Status Problem/Cause Action

If Your Machine Does Not Operate as You Want
267
5
Connect Copy
Machine Status Cause Action
You cannot use Connect
Copy. The sub-unit has a paper misfeed or needs a fresh
supply of toner or other re-
plenishable supply.
Press the [
Cancel
], key on
the master unit and follow
the instructions given on
the sub-unit display.
Reference
See ⇒P.286 “
D
Chang-
ing the Toner Bottle”
See ⇒P.289 “
x
Clear-
ing Misfeeds”
See ⇒P.304 “
e
Remov-
ing Jammed Staples”
If the sub-unit display
shows that a cover is open,
follow the instructions giv-
en. For all other situations,
follow the instructions on
the display.
The User Tools menu is
open on the sub-unit. Press the [
Cancel
]key on
the master unit. Then on
the sub-unit press the {
User
Tools
}key to close the User
Tools menu.

What to do if Something Goes Wrong
268
5
You cannot use Connect
Copy. The sub-unit is busy copy- ing or printing with anoth-
er function.
Press the [
Cancel
]key on
the master unit then stop
the sub-unit from copying/
printing.
The sub-unit is in Interrupt
mode. Press the [
Cancel
]key on
the master unit. Then press
the {
Interrupt
}key on the
sub-unit to exit Interrupt
mode.
Reference
See ⇒P.67 “Interrupt
Copy”
The sub-unit has been
switched off automatically
by the Weekly Timer func-
tion and is waiting for the
Key Operator Off Code to
be entered.
Press the [
Cancel
]key on
the master unit. Then on
the sub-unit enter the code
and press the {
#
}key.
Reference
See “Key Operator
Code For Off Setting” in
the System Settings
manual
The sub-unit is not in Copy
mode (i.e., Document Serv-
er mode).
Press the [
Cancel
]key on
the master unit. Then press
the {
Copy
}key on the sub-
unit to switch over to copy
mode.
The [
Connect
]key was
pressed simultaneously on
both the master unit and
sub-unit.
Press the [
Cancel
]key on
both the master unit and
sub-unit, then press the
[
Connect
]key on just one of
them.
Mindicator is lit on the
sub-unit. Follow the instructions shown on the display.
You cannot use Connect
Copy. The other machine is
in use.
The master unit is not in
Copy mode (i.e. Document
Server mode).
Press the [
Cancel
]key on
the master unit. Then press
the {
Copy
}key on the mas-
ter unit to switch over to
the copy function.
Machine Status Cause Action

If Your Machine Does Not Operate as You Want
269
5
Display
Connect Copy
Problem Cause Action
The display panel is off. The screen contrast is set
too dark. Turn the screen contrast knob to adjust the contrast.
The machine is in Energy
Saver mode. Press the {
Energy Saver
}
key to exit Energy Saver
mode.
The operation switch is
turned off. Turn on the operation switch.
Nothing happens when the
operation switch is turned
on.
The main power switch is
turned off. Turn on the main power switch. See ⇒P.5 “Guide to
Components”
The circuit breaker has cut
out. Call your service represen- tative.
Machine Status Cause Action
The [
Connect
]key does not
appear on the display. The main power switch on the sub-unit is off. Turn on the sub-unit main power switch.
Theoperationswitchonthe
sub-unit is off. Press the operation switch on the right side of the op-
eration panel. The On indi-
cator will light.
Note
❒The machine will be
ready to operate about
five minutes after turn-
ing power on.
The master unit is not in
Copy mode. Press the {
Copy
}key on
the master unit to switch to
the copy function.
The master unit is in Inter-
rupt mode. Press the {
Interrupt
}key on
the master unit to exit In-
terrupt mode.

What to do if Something Goes Wrong
270
5
The [
Connect
]key does not
appear on the display. The master unit is in Preset Jobs mode. Exit Preset Jobs mode in one of the following ways.
❖
If you are still selecting
copy settings and
copyinghasnotstarted
yet :
Press the [
Clear
]key
then remove the origi-
nals set in the master
unit document feeder.
❖
If Preset Jobs mode is
in progress :
Press the {
Stop
}key,
follow the instructions
on the display then
press the [
Cancel
]key.
Reference
See “Preset Jobs” ⇒
P.60 “Job Preset”
The [
Connect
]key does not
appear on the display. The “Connect Copy” of User Tools setting is set to
“No”.
Change the setting to
“Yes” or press the [
Con-
nect
]key on the other unit.
Reference
See “Connect Copy” ⇒
P.269 “Connect Copy”
The Connect Copy cable is
damaged. Please contact your service representative.
Lindicator is lit. Follow the instructions
shown on the display.
Machine Status Cause Action

If Your Machine Does Not Operate as You Want
271
5
Document Server
The [
Connect
]key is grayed
out. The master unit is now copying or copying will
start as soon as the warm-
up finished.
Press the master unit
{
Stop
}key to cancel copy-
ing.
Copying has stopped be-
cause there is a paper mis-
feed or toner has run out on
the unit you wish to use as
the master unit.
Solve the problem on the
master unit.
Functions are programmed
that cannot be used with
Connect Copy.
Press the master unit
{
Clear Modes
}key to clear
the programmed func-
tions.
Problem Cause Action
Nothing displayed when
you press the [
Delete From
CD-ROM
]key.
The power of the CD-R/
RW is not turned on. Press the power switch on the CD-R/RW.
The disk in the CD-R/RW
is not a recommended one. Change the disk in the CD- R/RW. The disk must be
unformatted one that has
already been used in this
machine.
The password dialog is dis-
played when you select the
document.
This document has been as-
signed a password. You cannot edit documents unless you know the pass-
word.
Note
❒To delete all HDD files,
see ⇒P.332 “Document
Server”
Machine Status Cause Action

What to do if Something Goes Wrong
272
5
If Connect Copy is Cleared
Machine Status Cause Action
Exited Connect Copy. The master unit main pow-
er switch has been turned
off or the operation switch
has been pressed.
On the master unit, either
turn on the main power
switch or press the opera-
tion switch, then press the
[
Connect
]key and start
your copy job again.
Either the sub-unit main
power switch has been
turned off or the operation
switch has been pressed.
A message requesting you
to check the sub-unit is dis-
played on the master unit.
Press the [
Cancel
]key to
clear connect-copying. Ei-
ther turn on the main pow-
er switch on the sub-unit
or press the operation
switch. Then press the
[
Connect
]key.
The Weekly Timer function
has automatically turned
the master unit off.
Press the master unit oper-
ation switch. Then press
the [
Connect
]key and copy.
Reference
See “Weekly Timer” in
the System Settings
manual.
An error message indicat-
ing a breakdown is shown
on the master unit display.
Lindicator is lit. Follow the instructions
displayed in the error mes-
sage. Copying is not possi-
ble.

If Your Machine Does Not Operate as You Want
273
5
If You Cannot Exit Connect Copy
Machine Status Cause Action
Nothing happens when
you press the [
Connect
]key. Originals are being scanned or copied. Press the master unit
{
Stop
}key and them press
[
Yes
]key to cancel scan-
ning or copying.
There is a paper misfeed in
either the master unit or
sub-unit.
Clear the paper jam in the
master unit or sub-unit.
Reference
See ⇒P.289 “
x
Clear-
ing Misfeeds”
See ⇒P.304 “
e
Remov-
ing Jammed Staples”
If the “Cover Open” dis-
play appears, follow the
instructions given.
For any other problems,
follow the instructions that
are displayed.
To exit Connect Copy
mode, press the master
unit {
Stop
}key, then press
the [
Connect
]key.
The master unit {
Stop
}key
was pressed and scanning
of the original has been in-
terrupted.
To exit Connect Copy
mode, follow the instruc-
tions on the display, then
press the [
Cancel
]key.
The {
Stop
}key was pressed
on either the master unit or
sub-unit and copying has
been interrupted.
To exit Connect Copy
mode, follow the instruc-
tions on the display, then
press the [
Cancel
]key.

What to do if Something Goes Wrong
274
5
Nothing happens when
you press the [
Connect
]key. The master unit or sub-unit needs a fresh supply of ton-
er or staples.
Solve the problem in the
appropriate unit.
Reference
See ⇒P.281“
B
Loading
Paper”
See ⇒P.286 “
D
Chang-
ing the Toner Bottle”
See ⇒P.301 “
d
Adding
Staples”
See ⇒P.307 “
y
Remov-
ing Punch Waste”
Foranyotherproblems,
follow the instructions
that are displayed.
To exit Connect Copy
mode, press the master
unit {
Stop
}key. then
press the [
Cancel
]key.
A paper misfeed occurred
during stapling. Remove the misfed paper.
To exit Connect Copy
mode, press the {
Stop
}
key, then press the [
Con-
nect
]key.
Machine Status Cause Action

If You Cannot Make Clear Copies
275
5
If You Cannot Make Clear Copies
Problem Cause Action
Copies appear dirty. The image density is too
dark. Adjust the image density
⇒P.34 “Adjusting Copy Im-
age Density”.
Auto Image Density is not
selected. Select Auto Image Density.
The reverse side of an orig-
inal image is copied. The image density is too dark. Adjust the image density
⇒P.34 “Adjusting Copy Im-
age Density”.
Auto Image Density is not
selected. Select Auto Image Density.
A shadow appears on cop-
ies when copying pasted
originals.
The image density is too
dark. Adjust the image density
⇒P.34 “Adjusting Copy Im-
age Density”.
Set the original in a differ-
ent direction.
Fix mending tape to the
pasted part.
The same copy area is dirty
whenever making copies. The exposure glass or doc- ument feeder belt is dirty. Clean them ⇒P.338
“Maintaining Your Ma-
chine”.
Copies are too light. The image density is too
light. Adjust the image density
⇒P.34 “Adjusting Copy Im-
age Density”.
Damp or rough grain copy
paper is being used. Use dry paper without a rough grain.
Toner cartridge is almost
empty. Add toner ⇒P.286 “
D
Changing the Toner Bottle”.
Parts of the image are not
copied. The original is not set cor- rectly. Set originals correctly ⇒ P.26 “Setting Originals”.
An improper paper size is
selected. Select the proper paper size.
Copies are blank. The original is not set cor-
rectly. Set originals correctly ⇒ P.26 “Setting Originals”.
A moiré pattern is pro-
duced on copies. Your original has a dot pat- tern image or many lines. Place the original on the exposure glass at a slight
angle.
,,
,,,
,,,,
,,,,
yy
yyy
yyyy
yyyy
R

What to do if Something Goes Wrong
276
5
If You Cannot Make Copies As You Want
Problem Cause Action
Copies are not stapled. There are jammed staples
in the stapler. Remove jammed staples. See ⇒P.304 “
e
Removing
Jammed Staples”.
Note
❒After removing
jammed staples, staples
might not eject proper-
ly the first few times
you try to use the sta-
pler.
The number of copies ex-
ceeds the capacity of the
stapler.
Check the stapler capacity.
See ⇒P.49 “Staple”.
Staples are wrongly posi-
tioned. Originals are not set cor- rectly. Set originals correctly. See
⇒P.49 “Staple”.
Misfeeds occur frequently. The copy paper size setting
is not correct. Set the proper paper size. See ⇒P.296 “Changing the
Paper Size”.
Make sure the back fence
in the paper tray is set cor-
rectly.
You cannot combine sever-
al functions. Selected functions cannot be used together. Refer to the combination chart. See ⇒P.194 “Combi-
nation Chart”.
When sorting the pages are
divided into two blocks. Memory ran out during sorting and the pages were
ejected in two blocks.
You can interrupt copying
when memory runs out.
See “Memory Full Auto
Scan Restart” ⇒P.330 “In-
put/Output”.

If You Cannot Make Copies As You Want
277
5
Adjust Image
Combine
Problem Cause Action
In Double Copies mode,
parts of the original image
are not copied.
The original and copy pa-
per do not match. Select the proper original and copy paper. See ⇒
P.144 “Double Copies”.
In Centre/Border mode,
parts of the original image
are not copied.
You set too wide an erased
margin. Make the margin narrower with the User Tools. See
“Border Erase Width” and
“Centre Erase Width” ⇒
P.320 “Adjust Image”.
Your original has narrow
margins on four sides.
In Margin Adjustment
mode, parts of the original
image are not copied.
You set too wide an erased
margin. Set a narrower margin with the User Tools. See
“Front Margin: Left/
Right” and “Back Margin:
Left/Right” ⇒P.320 “Ad-
just Image”.
In Image Repeat mode, the
original image is not copied
repeatedly.
You selected the same size
copy paper as originals,
and did not select the prop-
er reproduction ratio.
Select copy paper larger
than the originals.
Select the proper repro-
duction ratio.
Problem Cause Action
You cannot make a book
from a booklet or magazine
by folding copies.
Combine Original Booklet
Format or Combine Origi-
nal Magazine Format is not
correct.
Change the setting ⇒P.90
“Combine”.
Parts of the image are not
copied. You specified an improper reproduction ratio that
does not meet the sizes of
your originals and copy pa-
per.
When you specify a repro-
duction ratio using Manu-
al Paper Select mode,
make sure the ratio match-
es your originals and the
copy paper.
Note
❒Select the correct repro-
duction ratio before us-
ing Combine mode.
Your originals are not iden-
tical in size and direction. Use originals that are iden- tical in size and direction.

What to do if Something Goes Wrong
278
5
Duplex
Order of copies is not cor-
rect. You set originals in the in- correct order. When setting a stack of originals in the document
feeder, the last page
should be on the bottom.
If you set an original on the
exposure glass, start with
the first page to be copied.
Problem Cause Action
Order of copies is not cor-
rect. You set originals in the in- correct order. When setting a stack of originals in the document
feeder, the last page
should be on the bottom.
If you set an original on the
exposure glass, start with
the first page to be copied.
Orientation of copies (Top
to Top, or Top to Bottom) is
not correct.
You set originals in an in-
correct direction or the ori-
entation setting is incorrect.
Set the original orientation
to Select the correct orien-
tation, or set originals cor-
rectly ⇒P.84 “Duplex”.
P.28 “Original Orientation”
Note
❒If you set A3, 11" ×17"
or B4, 81/2" ×14" origi-
nals as shown below,
select [
Top to Bottom
]to
make copies with “Top
to Top” orientation. Al-
ternatively select [
Topto
Top
]to make copies
with “Top to Bottom”
orientation.
Problem Cause Action
CP270-A

If You Cannot Make Copies As You Want
279
5
Stamp
Document Server
Problem Cause Action
The wrong date is printed. The machine main power
has been turned off for
more than 20 days.
Set the date correctly again.
See "Date Settings" in the
"System Settings".
The stamp position is
wrong. The paper orientation is wrong. Check the paper orienta- tion and stamp position.
The stamp does not appear. Stamp is too large to print. Check the size of the user
stamp and register it again.
See ⇒P.175 “Program/De-
lete User Stamp”
Problem Cause Action
You want to find out what
is stored in a file. -- Check the date/time col- umn in the File List.
Print the first page of the
documents. See ⇒P.212
“Print Selected Page”
Memory is full. The Document Server
Memory is full. Delete any unnecessary files and then scan the doc-
ument again. See ⇒P.332
“Document Server”
Change the Memory Allo-
cation. See “Memory Allo-
cation” in the System
Settings manual. However
if you change this setting,
the documents in the HDD
will be deleted. Print the
stored documents in the
HDD.
You cannot store docu-
ments. The Document Server is full. The maximum number of files you can store is 250 in
the HDD, 50 files in the
CD-R/RW (option).
Delete any unnecessary
files and then scan the doc-
ument again.

What to do if Something Goes Wrong
280
5
Connect Copy
When Memory is Full
If the number of originals exceeds a certain limit, the machine will run out of
memory, for Connect Copy scans in all your originals into memory.
Limitation
❒If memory is full on either the master unit or sub-unit, Interrupt will not be
available.
Note
❒If you set the “Memory Full Auto Scan Restart” setting in the User Tools
(Copier/Document Server Features) to “Yes”, the memory overflow message
will not be displayed, but originals scanned so far will be copied automatical-
ly. Connect Copy continues scanning and copying until finishing the job.
Please note that copy sets will be printed out separated by scanning at this
time.
Machine Status Cause Action
You can not use the Punch
function. The sub-unit does not have the optional punch kit. Press the [
Connect Copy
]
key to disconnect, then
start copying.
The copied images differ. The “Original Mode” of the
user tools (Copy Features)
settings are not the same.
See ⇒P.320 “Adjust Image”
The user stamp settings are
not the same on the master
unit and sub-unit.
Register the same stamp in
each user stamp.
Machine Status Action
The memory is full. Press the [
Output
]key to copy scanned
originals and clear the scanning data.
Press the [
Clear
]key to clear the scanning
data and not copy.
The machine asks you whether you want
to scan the remaining originals. To continue copying, remove all copies then press the [
Resume
]key. To stop copy-
ing, press the [
Cancel
]key.

B
Loading Paper
281
5
BLoading Paper
Note
❒For how to change the paper size of tray 2 (500-sheet tray), see ⇒P.296
“Changing the Paper Size”.
Reference
For information on paper types and sizes, see ⇒P.18 “Copy Paper”.
To load paper in tray 1 (Tandem Tray)
Important
❒When the paper on the right side in tray 1 runs out, the paper on the left side
will automatically move to the right side. While the paper on the left side is
moving, the machine instructs you to wait. At this time, do not pull out the
tray.
Note
❒You can load paper even while you are copying onto paper loaded in Tray 1
by pulling out the left half of the tray.
❒Load the same size and direction paper in the other half of the tray.
APull out the paper tray until it stops.

What to do if Something Goes Wrong
282
5
BSquare the paper and set it in the tray.
❖
When the whole tray is pulled out:
Important
❒Push the right paper to the right side, and the left paper to the left side.
❖
When the left half of the tray is pulled out:
Important
❒Do not stack paper over the limit mark.
❒Make sure that the paper stack is flush with the left side fence.
Note
❒Fan the paper before placing it in the tray.
❒If paper is curled or warped, correct the curl or warp before placing it in
the tray.
CPush the paper tray in until it stops.

B
Loading Paper
283
5
Loading paper in Tray 2 or 3
APull out the paper tray until it stops.
BSquare the paper and set it in the tray.
Important
❒Do not stack paper over the limit mark.
❒Make sure that the paper stack is flush with the right side fence.
Note
❒Fan the paper before placing it in the tray.
❒If paper is curled or warped, correct the curl or warp before placing it in
the tray.
CPush the paper tray in until it stops.